Episodes
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In this episode of Empathy in Tech, Andrea and Ray sit down with J.B. Rainsberger, a software professional who transitioned from a purely technical focus to championing interpersonal skills in the tech world. J.B. shares his evolution from a programmer obsessed with "correct" solutions to a mentor helping others navigate the human challenges of software development. Through stories of personal growth, insights from Buddhism, and reflections on the dangers of dogmatic expertise, J.B. challenges listeners to embrace curiosity, patience, and compassion in their work.
Sponsored by CodeCrafters - discount link
LINKS
J. B.'s website - jbrains.ca J. B.'s LinkedIn Contract Testing and Pact Geoffrey Moore - Crossing The Chasm book, video Robert B Miller - The new strategic selling Chip Heath & Dan Heath - Switch: How to change when change is hard Chip Heath & Dan Heath - Made to Stick: Why Some Ideas Survive and Others Die Gerald Weinberg - Secrets of consultingHOSTS
Andrea Goulet LinkedIn | andreagoulet.com Ray Myers LinkedIn | Craft vs Cruft on YouTubeABOUT EMPATHY IN TECH
Empathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by:
Closing the empathy skills gap by treating empathy as a technical skill. Teaching technical empathy through accessible, affordable, actionable training. Building community and breaking down harmful stereotypes and tropes. Promoting technical empathy for ethics, equity, and social justice.Learn more at empathyintech.com
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What ethical responsibilities do we have as technologists? Andrea and Ray dive into the paper that introduced the term “technoethics” and grapple with applying the principles to today’s challenges.
LINKS
Paper: Towards a Technoethics, Mario Bunge, 1975 Ray leaves AI! Paper: “My code is sh*t”: Negative automatic thoughts and outcomes of a behavioral experiment for code review anxiety NATO Software Engineering Conferences Github Copilot & code quality Wheelchair-to-Warfare pipeline article: How Disabled People Get Exploited to Build the Technology of War Empathy & foresight The Impact of AI on Computer Science Education Course: Think like a Stoic: Ancient Wisdom for Today's World by Massimo Pigliucci, PhD Marcus Aureillias - Meditations Documentary: The Social Dilemma Ray’s talk: Resilience Makes MoneyHOSTS
Andrea Goulet LinkedIn | andreagoulet.com Ray Myers LinkedIn | Craft vs Cruft on YouTubeABOUT EMPATHY IN TECH
Empathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by:
Closing the empathy skills gap by treating empathy as a technical skill. Teaching technical empathy through accessible, affordable, actionable training. Building community and breaking down harmful stereotypes and tropes. Promoting technical empathy for ethics, equity, and social justice.Learn more at empathyintech.com
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Missing episodes?
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Yadi Caro, host of the Hardcore Soft Skills podcast joins us to discuss her experience cultivating high-performing teams and organizations, which she's developed through 15 years working with developers and engineers in the US Military.
LINKS
Hardcore Soft Skills podcast Yadi's LinkedIn Yadi's courses Team of Teams by General Stanley McChrystal Turn The Ship Around by Captain David MarquetHOSTS
Andrea Goulet LinkedIn | andreagoulet.com Ray Myers LinkedIn | Craft vs Cruft on YouTubeABOUT EMPATHY IN TECH
Empathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by:
Closing the empathy skills gap by treating empathy as a technical skill. Teaching technical empathy through accessible, affordable, actionable training. Building community and breaking down harmful stereotypes and tropes. Promoting technical empathy for ethics, equity, and social justice.Learn more at empathyintech.com
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Amy J Wilson, founder of The Empathy Action Lab, shares her quest to build brave new organizations by centering worker voice and changing our relationship with change.
LINKS
Amy's website Amy's LinkedIn Amy's Book "Empathy For Change" "New Power" by Jeremy Heimans and Henry Timms "Power Over vs Power With" and Mary Parker Follett Buddhist Impermanence "God is change" - Octavia Butler quoteHOSTS
Andrea Goulet LinkedIn | andreagoulet.com Ray Myers LinkedIn | Craft vs Cruft on YouTubeABOUT EMPATHY IN TECH
Empathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by:
Closing the empathy skills gap by treating empathy as a technical skill. Teaching technical empathy through accessible, affordable, actionable training. Building community and breaking down harmful stereotypes and tropes. Promoting technical empathy for ethics, equity, and social justice.Learn more at empathyintech.com
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Jeremy Adamson, author of Geeks With Empathy, shares his journey learning the value of human connection in workplace and how it shapes his approach to business strategy.
LINKS
Jeremy's website Geeks With Empathy book Jeremy's LinkedInHOSTS
Andrea Goulet LinkedIn | andreagoulet.com Ray Myers LinkedIn | Craft vs Cruft on YouTubeABOUT EMPATHY IN TECH
Empathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by:
Closing the empathy skills gap by treating empathy as a technical skill. Teaching technical empathy through accessible, affordable, actionable training. Building community and breaking down harmful stereotypes and tropes. Promoting technical empathy for ethics, equity, and social justice.Learn more at empathyintech.com
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DevOps pioneer John Willis talks about his journey through decades of changes in the IT industry, the rise of Artificial Intelligence, and the people behind it.
John's LinkedIn John's books Deming's 14 Points / video AI Model Collapse (Nature article) Goldratt's Theory of Constraints DevOps (wikipedia)
LINKS
Andrea Goulet LinkedIn | andreagoulet.com Ray Myers LinkedIn | Mender.AI
HOSTSABOUT EMPATHY IN TECH
Empathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by:
Closing the empathy skills gap by treating empathy as a technical skill. Teaching technical empathy through accessible, affordable, actionable training. Building community and breaking down harmful stereotypes and tropes. Promoting technical empathy for ethics, equity, and social justice.Learn more at empathyintech.com
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What do we mean when we talk about what "The Business" wants? Aren't we part of the business? If not us then who? Andrea and Ray discuss the tension between roles, and the alienation experienced from both sides.
LINKS
Dr. Nick Morgan (communications coach) Paper: “A grounded theory of coordination in remote-first and hybrid software teams” by Ronnie de Souza Santos and Paul Ralph How Empathy Drove Grace Hopper's Software Development by Andrea Goulet ACL2: A Computational Logic for Applicative Common Lisp
Andrea Goulet LinkedIn | andreagoulet.com Ray Myers LinkedIn | Mender.AI
HOSTSABOUT EMPATHY IN TECH
Empathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by:
Closing the empathy skills gap by treating empathy as a technical skill. Teaching technical empathy through accessible, affordable, actionable training. Building community and breaking down harmful stereotypes and tropes. Promoting technical empathy for ethics, equity, and social justice.Learn more at empathyintech.com
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Does accessibility put up it's own kind of wall? Andrea and Ray discuss how GUIs are arguably more AND less "social" than alternatives such as textual interfaces like scripting.
CoRecursive Episode "Navigating Corporate Giants" - Jeffrey Snover and the Making of PowerShell PowerShell Bret Victor Bret Victor talk: Inventing on Principle HyperCard Archaic Windows version saves the day during CrowdStrike outage "Expect it most when you expect it least" - Lorin Hochstein on CroudStrike Outage
LINKSErrata: The rumor of South West airlines using Windows 3.1 is likely an exaggeration, see the link above for up-to-date reporting.
HOSTS
Andrea Goulet LinkedIn | andreagoulet.com Ray Myers LinkedIn | Mender.AIABOUT EMPATHY IN TECH
Empathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by:
Closing the empathy skills gap by treating empathy as a technical skill. Teaching technical empathy through accessible, affordable, actionable training. Building community and breaking down harmful stereotypes and tropes. Promoting technical empathy for ethics, equity, and social justice.Learn more at empathyintech.com
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Belle Walker is the owner of Belleview Consulting, which takes organizations from Friction to Function by developing human-centric organizational models that help clients across many industries recapture lost efficiency and engagement.
Belle is an international bestselling author of the book Generation Innovation, a TEDx speaker, and has built several successful technology teams including one responsible for the quality of maps for autonomous vehicles, where she was awarded two patents. Belle began her career at Google, building a nation-wide aerial photography operation.
Belle has a Mechanical Engineering degree from Harvard and a Systems Engineering master’s from University of Southern California where her research studied organizations as systems.
LINKS
Belleview Consulting Belle's LinkedIn The Friction Project by Bob Sutton and Huggy Rao Graceful Extensibility by David Woods Resilience Engineering for Systems Engineering lecture by David Woods The Systems Bible by John Gall Thinking In Systems by Donella MeadowsHOSTS
Andrea Goulet LinkedIn | andreagoulet.com Ray Myers LinkedIn | Mender.AIABOUT EMPATHY IN TECH
Empathy in Tech is on a mission to accelerate the responsible adoption of empathy in the tech industry by:
Closing the empathy skills gap by treating empathy as a technical skill. Teaching technical empathy through accessible, affordable, actionable training. Building community and breaking down harmful stereotypes and tropes. Promoting technical empathy for ethics, equity, and social justice.Learn more at empathyintech.com
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Minette Norman is an award-winning author, speaker, and leadership consultant who previously spent decades leading global technical teams in the Silicon Valley software industry.
Her most recent position before starting her consultancy was as Vice President of Engineering Practice at Autodesk. Responsible for influencing more than 3,500 engineers around the globe, she focused on state-of-the-art engineering practices while nurturing a collaborative and inclusive culture.As the author of The Boldly Inclusive Leader and the co-author of The Psychological Safety Playbook, Minette is committed to helping leaders unleash the full potential of the people in their organizations.
Named in 2017 as one of the “Most Influential Women in Bay Area Business” by the San Francisco Business Times and as “Business Role Model of the Year” in the 2018 Women in IT/Silicon Valley Awards, Minette is a recognized leader with a unique perspective.
REFERENCES
minettenorman.com Minette's LinkedIn Thinking in Systems by Donella Meadows Who Moved My Cheese by Spencer JohnsonABOUT EMPATHY IN TECH
Empathy in Tech’s mission is to accelerate the responsible adoption of empathy in the tech industry to help humanity solve our most pressing and complex problems. We do this by focusing on three key areas:
Technical Empathy - Close the empathy skills gap in the tech industry by leading a scientific revolution that embraces new research. Ethical Empathy - Ensure empathy is used for social good through ethical, equitable, and responsible choices. Actionable Empathy - Build a thriving community that makes effective empathy training accessible, affordable, and widely available.Learn more at empathyintech.com
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Andrea and Ray explore perspectives of empathy in the pop psyche through the portrayals of characters Deanna Troi and Data on Star Trek: The Next Generation!
LINKS
Jamil Zaki on the Roddenberry Hypothesis SWE-Agent paper reading on NopilotHOSTS
Andrea Goulet LinkedIn | andreagoulet.com Ray Myers LinkedIn | Mender.AIABOUT EMPATHY IN TECH
Empathy in Tech’s mission is to accelerate the responsible adoption of empathy in the tech industry to help humanity solve our most pressing and complex problems. We do this by focusing on three key areas:
Technical Empathy - Close the empathy skills gap in the tech industry by leading a scientific revolution that embraces new research. Ethical Empathy - Ensure empathy is used for social good through ethical, equitable, and responsible choices. Actionable Empathy - Build a thriving community that makes effective empathy training accessible, affordable, and widely available.Learn more at empathyintech.com
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Nethra Samarawickrema is a career and executive coach who helps people align their work with their values. She supports her clients in making career transitions and writing their own scripts to actualize lives that express who they are. Her work is grounded in empathy and she coaches entrepreneurs, engineers, academics, writers, artists, and startup co-founders to listen to their needs and actualize their full potential. She also works with organizations, combining insights from Anthropology, Design Thinking, and Nonviolent Communication to train teams in transforming their communication to enhance their collaboration. She has a PhD in Anthropology from Stanford University and has taught at the Stanford d.School.
References:
Upcoming Event: Empathy at Work: Transforming Workplace Communication, Tuesday, September 10 Work with Nethra: workwithnethra.com Nethra's LinkedIn Set Boundaries Find Peace by Nedra TawwabABOUT EMPATHY IN TECH
Empathy in Tech’s mission is to accelerate the responsible adoption of empathy in the tech industry to help humanity solve our most pressing and complex problems. We do this by focusing on three key areas:
Technical Empathy - Close the empathy skills gap in the tech industry by leading a scientific revolution that embraces new research. Ethical Empathy - Ensure empathy is used for social good through ethical, equitable, and responsible choices. Actionable Empathy - Build a thriving community that makes effective empathy training accessible, affordable, and widely available.Learn more at empathyintech.com
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Madison Mohns is an AI product manager at Indeed.com who specializes in developing deep learning approaches to enhance metadata generation for candidate job matching in 19 global markets. A passionate advocate for AI ethics, she takes an optimistic yet conscientious approach to the use of AI solutions. Her expert-in-the-loop approach to scaling taxonomy coverage was recognized and featured in a published paper at RecSys Conference 2022. She manages a team of more than 120 taxonomists, data scientists and engineers, and has pioneered her team's ability to drive innovation by augmenting her teams' work with AI solutions.
Madison is currently pursuing a master's degree in AI Ethics and Society at The University of Cambridge. Her research interests center around the intersection of AI and the future of work, a topic she has elucidated upon in a thought-provoking TED talk aimed at guiding managers through the complexities of workforce transformation in the era of AI.
Madison's Ted Talk - https://www.ted.com/talks/madison_mohns_ai_and_the_paradox_of_self_replacing_workers?subtitle=en Madison's LinkedIn - https://www.linkedin.com/in/madison-mohns
Technical Empathy - Close the empathy skills gap in the tech industry by leading a scientific revolution that embraces new research. Ethical Empathy - Ensure empathy is used for social good through ethical, equitable, and responsible choices. Actionable Empathy - Build a thriving community that makes effective empathy training accessible, affordable, and widely available.
ABOUT EMPATHY IN TECH
Empathy in Tech’s mission is to accelerate the responsible adoption of empathy in the tech industry to help humanity solve our most pressing and complex problems. We do this by focusing on three key areas:Learn more at https://empathyintech.com
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Meet Empathy In Tech cohost Ray Myers, who shares why he's excited to join the podcast.
Ray Myers is a legacy code expert and skeptical enthusiast for AI. With 16 years in software engineering across multiple industries, he urges a focus on our collective lessons learned to improve our systems and organizations. He publishes guidance on his YouTube channel Craft vs Cruft, with influences from DevOps to Taoism.
Connect with Ray:
Ray's LinkedIn Craft vs Cruft - YouTube Channel Mender.AI - The AI Legacy Code strategy guideABOUT EMPATHY IN TECH
Technical Empathy - Close the empathy skills gap in the tech industry by leading a scientific revolution that embraces new research. Ethical Empathy - Ensure empathy is used for social good through ethical, equitable, and responsible choices. Actionable Empathy - Build a thriving community that makes effective empathy training accessible, affordable, and widely available.
Empathy in Tech’s mission is to accelerate the responsible adoption of empathy in the tech industry to help humanity solve our most pressing and complex problems. We do this by focusing on three key areas:Learn more at https://empathyintech.com
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Andrea and Ray dive into the “why” of the Empathy in Tech podcast. Why empathy? Why tech? Why us? Why now? Andrea shares the backstory of how the Empathy in Tech came to be, the mission of the Empathy in Tech organization, and why she’s passionate about leading a scientific revolution.
Jamil Zaki’s article: https://www.vox.com/future-perfect/24137520/americans-empathy-new-compassion-research Roddenberry Hypothesis - https://www.ted.com/talks/jamil_zaki_we_re_experiencing_an_empathy_shortage_but_we_can_fix_it_together Communication is just as important as code talks - https://www.youtube.com/watch?v=VFuNdKPV0jc Empathy is a Technical Skill - https://www.youtube.com/watch?v=o1ZKwkPU_0Y Corgibytes - https://corgibytes.com/ Legacy Code Rocks - https://legacycode.rocks Milton Waddams from Office Space - https://www.youtube.com/watch?v=CvMeiKSD43E Shannon-Weaver model of a General Communication System - https://en.wikipedia.org/wiki/Shannon%E2%80%93Weaver_model Mender.ai - https://mender.ai/ The Structure of Scientific Revolutions - https://en.wikipedia.org/wiki/The_Structure_of_Scientific_Revolutions A Short History of the “Soft Skill” vs. “Hard Skill” Divide - https://www.linkedin.com/pulse/short-history-soft-skill-vs-hard-divide-why-its-farce-andrea-goulet Unlearning the Empathy Stereotype - https://www.linkedin.com/pulse/unlearning-empathy-stereotype-andrea-goulet-xjyfc Madison Mohns' TED Talk - https://www.youtube.com/watch?v=DbQjrA9VPjY
LINKSHOSTS
Technical Empathy - Close the empathy skills gap in the tech industry by leading a scientific revolution that embraces new research. Ethical Empathy - Ensure empathy is used for social good through ethical, equitable, and responsible choices. Actionable Empathy - Build a thriving community that makes effective empathy training accessible, affordable, and widely available.
Andrea Goulet LinkedIn - https://www.linkedin.com/in/andreamgoulet
Ray Myers LinkedIn - https://www.linkedin.com/in/cadrlife
ABOUT EMPATHY IN TECH
Empathy in Tech’s mission is to accelerate the responsible adoption of empathy in the tech industry to help humanity solve our most pressing and complex problems. We do this by focusing on three key areas:Learn more at https://empathyintech.com
