Episodes
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Join us as Chris Davies, Executive Director at Howden, sits down with Keith Richards, Chief Executive Officer of the Consumer Duty Alliance, for part two of our deep dive into consumer duty.
Resilience is key for regulated advice firms, and we'll uncover actionable insights on how they can safeguard against unintended financial pitfalls. Explore the crucial role of professional indemnity insurance and the responsibilities brokers have in keeping firms informed about policy changes. We’ll also delve into high-profile cases like the British Steel review and cover the impact of Brexit on regulatory initiatives.
For information on Howden's Financial and Risk Advisers team please visit our website and find out more about the Consumer Duty Alliance here. -
Join us as Chris Davies, Executive Director at Howden, sits down with Keith Richards, Chief Executive Officer of the Consumer Duty Alliance.
Consumer duty is reshaping the financial landscape, and the Consumer Duty Alliance is at the forefront of this transformation. In our conversation, we unpack the shift towards client outcomes and the cultural changes necessary for financial firms to thrive in this new era. Keith sheds light on how these regulations demand clearer, more client-focused communication.
For information on Howden's Financial and Risk Advisers team please visit our website and find out more about the Consumer Duty Alliance here. -
Missing episodes?
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Exploring bad faith claims: human error, the COVID-19 aftermath, and mitigation strategies.
Join us with Hilary Harmsworth, alongside experts Sam Vardy and Scott Seaman, who explore these key themes for our final instalment of our series on bad faith.
This episode uncovers the latest trends, from the intricate balancing act of addressing both liability and damages, to the heightened risk faced by commercial auto policies and care homes. Alongside this, we assess the sweeping impact of social inflation and economic changes on insurance lines.
Beyond the trends, we dissect the implications of virtual communication on legal proceedings, revealing the subtle nuances lost in the transition from in-person to remote interactions. As bad faith claims become more frequent and severe, we also discuss effective management strategies to mitigate settlement costs.
Finally, our conversation pivots to the pressing need for reform in certain states, and the broader effect of regulatory constraints on the insurance market landscape.
For more information on Howden's bad faith mapping tool and the topics discussed today please contact Hilary at [email protected] -
What's the real story behind the Health and Care Professions Council (HCPC) complaints process, and how has it evolved over the years?
Welcome to the third, and final, episode of this mini-series about claims and complaints in the psychological world. Join us as we sit down with Max Ekstein from Arch Law to peel back the layers on how psychologists navigate the regulatory landscape and how complaints are meticulously handled.
We take a deep dive into HCPC's hearings and appeals process, the investigating committee panels, and the difference between its and BACP's procedures.
Thank you for staying on the journey with us and listening to this short, but hopefully informative, series on claims and complaints against psychological and related professionals. -
We're unlocking the secrets of navigating the British Association for Counselling and Psychotherapy's complaints process with Max Ekstein from Arch Law.
Welcome back to part 2 of our series on claims and complaints in the world of psychological and related professionals.
We are also looking at the BACP's role and its evolving procedures, especially the significant changes since 2018 and the shift to remote hearings post Covid-19. The importance of promptly notifying insurers when faced with a complaint should also be a priority for any practitioner.
Max walks us through the critical steps involved in filing a complaint, from understanding the BACP's threshold test to recognising potential complicating factors, like ongoing police investigations. Learn why most complaints meet the low bar of the threshold test and how to effectively manage early-stage issues.
Join us next time in the last episode of this series, where we will be looking at the complaints process of the Health and Care Professions Council (HCPC). -
Ever wondered how psychological and related practitioners can protect themselves from the pitfalls of claims and complaints?
In this episode, we are joined by Max Ekstein from Arch Law who unravels the complexities of safeguarding your practice and reputation. Dive into the strategies that can help shield you from issues regards to claims and complaints, and learn about the processes that will help you manage these risks more effectively.
We provide insights into the crucial role of insurance policies in the allied health sector, as well as guide you through the stages of handling informal complaints, and what to expect when issues escalate to formal claims.
Stay tuned for our next episode of this series where we'll dive into the British Association for Counselling and Psychotherapy (BACP) and their complaints process. -
Navigate the legal labyrinth of insurance bad faith claims as Hilary Harmsworth, alongside experts Sam Vardy and Scott Seaman, dissect this complex topic, in part two of our mini-series.
In this episode we analyse certain states and jurisdictions, as outlined in our bad faith mapping tool. We also discuss different strategies for dealing with bad faith claims, and how to avoid them as much as you can.
For more information on Howden's bad faith mapping tool and the topics discussed today please contact Hilary at [email protected]
You can listen to the first episode in our mini-series on bad faith via our podcast platform.
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Prepare to arm yourself with the knowledge to confront the lurking dangers of bad faith claims as Hilary Harmsworth, alongside experts Sam Vardy and Scott Seaman, unveil the intricacies of insurance law.
Our conversation explains how our innovative bad faith mapping tool will aid you in navigating the stormy waters of bad faith claims. Sam Vardy enlightens us on the inception and operation of this new resource, while Scott Seaman, armed with his legal acumen, dissects the ominous repercussions of bad faith on insurers, explaining the potential for staggering costs and damages, as well as imparting strategic wisdom to fortify against legal onslaughts.
For more information on Howden's bad faith mapping tool and the topics discussed today please contact Hilary at [email protected] -
Welcome back to part two, where our host Dan Williams, together with Steve Cox and Emily Clift, helps to unlock the complexities of the Building Safety Act and steer through its implications for insolvency practitioners and property receivers.
This episode peels back the layers on the occupation phase of high-risk buildings, detailing the pivotal role of IPs in upholding the safety and compliance demanded by this new legislation. They dissect the responsibilities of the newly-minted duty holders - the accountable person and the principal accountable person - and the steps necessary for IPs to ensure these high-risk buildings meet the rigorous standards set forth by the Building Safety Regulator.
This is no ordinary walk through legal jargon; it's a strategic briefing on navigating the high-stakes environment of building safety management. By dissecting case studies and the latest guidelines, Dan's conversation with Steve and Emily transforms complex regulations into actionable insights. They arm you with the knowledge needed to tackle building assessments head-on, manage older constructions with due diligence, and grasp the extended limitation period for habitation claims that hangs in the balance of the Supreme Court.
For IPs and receivers, this episode is an essential toolkit for mastering compliance, championing resident safety, and steering clear of the legal entanglements that lurk in the shadows of high-risk property management. -
Explore the labyrinth of the Building Safety Act with our host Dan Williams from Howden's Restructuring & Resolution team. Together, with his colleague Steve Cox and guest Emily Clift from Kennedys, they navigate its twists and turns.
Equip yourself with knowledge critical for insolvency practitioners and property receivers, as they dissect the Act's origins, zero in on higher-risk buildings, and introduce the pivotal role of the new Building Safety Regulator. This episode isn't just talk; it's an invaluable toolkit brimming with practical advice to help construction and insolvency professionals maintain an unbreakable chain of information and understand the construction spectrum's varied responsibilities.
Venturing further into the construction process, they scrutinize the Building Safety Act's three gateways and their distinctive implications for those in the throes of insolvency and construction. The conversation crescendos when confronting the third gateway, where compliance and meticulous documentation can mean the difference between success and costly oversights. With their expertise, they strategize on safeguarding essential documents, leveraging digital tools, and preparing for the Act's potential to hold individuals accountable.
Stick with us to the end for a sneak peek into our next talk on the occupation phase, which promises to equip insolvency practitioners and receivers with crucial insights for navigating this decisive construction lifecycle stage. -
The Building Safety Act 2022 is a thorn in the side of solicitors and licensed conveyancers engaged in the sale and purchase of leasehold property. The legislation is still evolving and it is complex. In this three part series we talk with Ian Quayle of IQ Legal Training who helps us with some common sense and straightforward advice on this challenging subject.
Our final podcast in the series highlights the current position that lenders are taking with reference to BSA issues on the purchase of leasehold property. -
The Building Safety Act 2022 is a thorn in the side of solicitors and licensed conveyancers engaged in the sale and purchase of leasehold property. The legislation is still evolving and it is complex. In this three part series we talk with Ian Quayle of IQ Legal Training who helps us with some common sense and straightforward advice on this challenging subject.
This, the second podcast in this series, discusses how to deal with issues related to this important documentation when acting on the sale or purchase of a leasehold property impacted by the Building Safety Act 2022. -
The Building Safety Act 2022 is a thorn in the side of solicitors and licensed conveyancers engaged in the sale and purchase of leasehold property. The legislation is still evolving and it is complex. In this three part series we talk with Ian Quayle of IQ Legal Training who helps us with some common sense and straightforward advice on this challenging subject.
This first podcast discusses getting started on a transaction involving leasehold property, the questions you should ask, disclaimers you should make and dealing with the vexed issue of height. -
The relationship between a client and their professional advisor does not always run smoothly. We need strategies to prevent difficult situations and to manage them when they occur.
In this podcast Clare Yates from CY Training Works offers some invaluable and practical guidance and advice on this very issue.
We encourage all our professional service firms to share the podcast across their teams. A few minutes listening to the words of wisdom from Clare will be time well spent…..and may save hours dealing with that next difficult client! -
In this episode, Howden's Sam Vardy speaks to Adam Craggs, Partner at international law firm, RPC about dawn raids.
The pair discuss what a dawn raid really entails, why they occur and how businesses and individuals should react.
Adam Craggs also talks through a free mobile app, developed by RPC, that can be used to help manage a dawn raid. -
Neil Williams of Howden is joined by his colleague Iain Middle and guests Stacy Penn from Association of Mortgage Intermediaries (AMI) and Rachael Healey from RPC to explore the risks faced by mortgage intermediaries.
In this episode they reflect on the state of the PI market over the last few years, moving on to explore what the current market is like for mortgage intermediaries. The panel then assess the historical claims environment, looking at how some of the claims they've seen might have affected mortgage intermediaries. They also look at the role and impact of claims management companies. The session concludes with a discussion on the risks mortgage intermediaries might face in the future and how those risks might be mitigated. -
In the second of a two-part series, Neil Williams of Howden is joined by guests Alexa Jones and Niall Innes from Mills & Reeve as well as Tim Grey, to discuss regulatory issues affecting professional service firms, and lawyers and accountants in particular. Here we look at the interplay between PII and regulatory issues. There is often an overlap, and it is useful to discuss how this should be navigated.
If you missed the first in the series, find it here.
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Neil Williams of Howden is joined by guests Alexa Jones and Niall Innes from Mills & Reeve as well as Tim Grey, for the first of a two-part series where experts discuss regulatory issues affecting professional service firms, and lawyers and accountants in particular. Here we briefly look at the history of regulation, the drivers and challenges for regulators and corporate investigations.
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In this episode, our Head of Global Wellbeing Leo Savage was joined by Alex Partridge, former Olympian to discuss the prevalence of mental health in the workplace and how leaders can create a healthy and open environment for their employees.
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The topic of conversation for this podcast is the Building Safety Act 2022, a landmark piece of legislation with far reaching implications for the construction sector.
The act is extensive with more than enough content for 10 podcasts so this time we are going to look specifically at limitation periods for claims and what it means for construction firms' liability.
To help tackle this subject, Tom Barney from our Construction and Property Indemnity team is joined by Laurence Paddock from our legal and technical team and special guest Jonathan Carrington, a senior associate at law firm RPC. - Show more
