Episodes
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Embrace change and maintain openness in the journey towards trauma-informed care.
-It's through this wisdom and guidance that we're excited to bring you a revealing and heartfelt interview featuring the Highland Hospital pediatrics team. Delving into understanding adverse childhood experiences (ACEs) and trauma's impact on health, you'll hear each care team member offer insights on implementing ACEs screening and supportive measures, reflecting on hurdles overcome and collective milestones achieved.
As one of the exemplary teams that are part of the Resilient Beginnings Network (RBN), Highland Hospital Pediatrics invited Health Pilots to host this conversation with them in-person at their facility in Oakland, California – gathered around the table to openly share and unpack their journey through this program with their coach and medical director of RBN, Dr. Dayna Long. Take in the valuable lessons they learned individually and as a care team - and the unique, transformative impact of the Resilient Beginnings model on patient care.
Learn more about the people, places, and ideas in this episode:
"What are adverse childhood experiences (ACEs)?"Pediatric ACEs and Related Life Events Screener (PEARLS)Example of PEARLS tool (for screening children)Visit Highland Hospital, Alameda Health System - Alameda Health System’s flagship, with 236 inpatient beds; a renowned regional trauma center; nationally recognized medical and clinical teaching and research; and state-of-the-art primary, specialty, and multi-specialty care. Its new Acute Care Tower is host to topflight maternal child services and other advanced care.Embracing Staff Training To Help Patients With Trauma - related article featuring the pediatric care team at Highland Hospital within Alameda Health System (March 2023)More on Resilient Beginnings Network (RBN), a Center for Care Innovations learning program dedicated to advancing pediatric care delivery models that are trauma- and resilience-informed so that 100,000 young children and their caregivers have the support they need to be well and thrive.HOPE Framework, or Healthy Outcomes from Positive Experiences can ease toxic stress and help children and youth grow into more resilient, healthier adults. HOPE identifies ways that our communities and systems of care can better ensure that all children have more positive experiences and that all families have support to nurture and celebrate their strengths. The Four Building Blocks of HOPE are composed of key positive childhood experiences (PCEs). The sources of those experiences and opportunities are the foundation for healthy childhood development.🗣 Follow CCI on: LinkedIn, X (Twitter), and Facebook
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🎙Podcast production services by Wayfare Recording Company
© 2023 Center for Care Innovations. All Rights Reserved.
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Explore the profound shift from viewing trauma-informed care as a logistical process to embracing it as a transformative philosophy. Join the dedicated pediatric care team from Petaluma Health Center's West Marin Clinics as they share insights from their Resilient Beginnings journey.
This episode delves into understanding trauma's community-level impact on marginalized groups. The care team emphasizes authentic patient interactions, acknowledging the inherent resilience in individuals, families, and communities. They advocate for redesigning care environments to confront racial disparities within teams and communities, recognizing historical injustices. The team navigates the need to address racial inequities despite the complexities existing within organizational structures, essential for both internal healing and addressing external disparities.
Tune in as the Petaluma Health Center's West Marin Clinic pediatric care team advocates for collective responsibility to sustain racial equity, resilience, and healing in healthcare - envisioning a future that champions inclusivity and a commitment to redefine patient care beyond clinic walls.
Learn more about the people, places, and ideas in this episode:
"What are adverse childhood experiences (ACEs)?"Visit Petaluma Health Center (PHC) - committed to providing high quality health care with access for all in Southern Sonoma County in Northern California, PHC has built a strong reputation for it’s innovation and has been on the leading edge of providing comprehensive primary health care in a team based, patient centered system, emphasizing overall wellness and the value of the patient provider relationship.Rural West Marin Clinic Works with Family Advocates to Connect Patients to Services - related article featuring PHC's West Marin Clinic (March 2023)More on Resilient Beginnings Network (RBN), a Center for Care Innovations learning program dedicated to advancing pediatric care delivery models that are trauma- and resilience-informed so that 100,000 young children and their caregivers have the support they need to be well and thrive.La Lotería Mexicana: A Brief History of a Famous Game🗣 Follow CCI on: LinkedIn, X (Twitter), and Facebook
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🎙Podcast production services by Wayfare Recording Company
© 2023 Center for Care Innovations. All Rights Reserved.
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Understanding trauma and resilience in children and families begins with supporting the care team and staff. In this episode, primary care pediatrician Niyi Omotoso and licensed clinical social worker Gillian Fynn from LifeLong Medical Care within the Resilient Beginnings Network unveil the profound impact of trauma-informed care in pediatric medicine.
Discover LifeLong Medical Care's journey through this transformative cultural shift and its influence on staff, providers, and leadership. Learn about their efforts to establish foundational trauma-informed approaches, laying the groundwork for enhancing care delivery by centering collective resilience, staff/provider wellness, and fostering meaningful engagement with families.
Learn more about the people, places, and ideas in this episode:
"What are adverse childhood experiences (ACEs)?"Pediatric ACEs and Related Life Events Screener (PEARLS)Example of PEARLS tool (for screening children)"What are social determinants of health (SDOH)?"Visit LifeLong Medical Care - serving the Bay Area for more than 45 years, LifeLong Medical Care provides high-quality health, dental, and social services to underserved people of all ages; creates models of care for the elderly, people with disabilities and families; and advocates for continuous improvements in the health of our communities.How a Health Center That Screens for Childhood Trauma Worked to Heal Itself First - related article featuring LifeLong Medical Care (May 2023)More on Resilient Beginnings Network (RBN), a Center for Care Innovations learning program dedicated to advancing pediatric care delivery models that are trauma- and resilience-informed so that 100,000 young children and their caregivers have the support they need to be well and thrive.Renée Boynton-Jarrett, MD, ScD - Founding Director of Vital Village Featured in Breaking the Cycles of Trauma through Recognition and Healing, - CCI webinar presented by the Resilient Beginnings NetworkCenteringParenting is a family centered way to get care for moms, babies, and families. CenteringParenting is a breakthrough strategy for advancing early relational health and transforming the child health delivery system to be ever more family-centric, equitable and resiliency focused.Dr. Nadine Burke Harris, TEDMED Talk - How childhood trauma affects health across a lifetime🗣 Follow CCI on: LinkedIn, X (Twitter), and Facebook
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🎙Podcast production services by Wayfare Recording Company
© 2023 Center for Care Innovations. All Rights Reserved.
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Health Pilots presents our next Resilient Beginnings feature, shining a light on the care team at Children's Health Center (CHC) at Zuckerberg San Francisco General Hospital. CHC's Kathryn Hallinan Aguilar, Maite Garcia, and Dannielle McBride take us inside the clinic's distinctive environment where a varying range of patient experiences, needs, and challenges converge. They discuss with us the intricate coordination required in operating within a complex hospital system. Tune in to discover how their collective expertise and collaborative drive work toward bringing forth inclusive, holistic care for all - striving for comprehensive and equitable access to healthcare.
Learn more about the people, places, and ideas in this episode:
"What are adverse childhood experiences (ACEs)?"Visit the Children's Health Center - Zuckerberg San Francisco General Hospital - the Children’s Health Center provides comprehensive, high-quality pediatric care for children from birth up to age 21. Health services include primary care for newborn and infants, children, and teenagers 6 days per week including evenings and Saturdays.More on Resilient Beginnings Network (RBN), a Center for Care Innovations learning program dedicated to advancing pediatric care delivery models that are trauma- and resilience-informed so that 100,000 young children and their caregivers have the support they need to be well and thrive.Cultural Humility Versus Cultural Competence: A Critical Distinction in Defining Physician Training Outcomes in Multicultural Education - M. Tervalon and J. Murray-Garcia, 1998Listen to Kathryn Hallinan Aguilar featured on a recent episode of A Flourishing Start podcast: Nurturing Young Minds: Insights Into Infant and Early Childhood Mental Health (YouTube)🗣 Follow CCI on: LinkedIn, X (Twitter), and Facebook
📖 Subscribe to get the latest CCI news, updates, and resources straight to your inbox
🎙Podcast production services by Wayfare Recording Company
© 2023 Center for Care Innovations. All Rights Reserved.
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Health Pilots continues with our next feature from the Resilient Beginnings Network! We welcome pediatrician Dr. Sheshashree "Shesh" Seshadri and pediatric care coordinator Melissa Pereda from Bay Area Community Health (BACH), discussing their comprehensive approach to pediatric care, specifically in administering screenings to identify adverse childhood experiences (ACEs). Beyond sharing insights into workflows and processes, they discuss navigating the complexities that arise post-identification of ACEs and underscore the significance of establishing trust and rapport between providers and families.
Tune in to hear about BACH's collaborative efforts to compile a network of community-based organizations and their innovative use of technology to swiftly connect families with essential social and economic resources, ranging from housing needs to early intervention programs.
Learn more about the people, places, and ideas in this episode:
"What are adverse childhood experiences (ACEs)?"Pediatric ACEs and Related Life Events Screener (PEARLS)Example of PEARLS tool (for screening children)"What are social determinants of health (SDOH)?"Visit Bay Area Community Health (BACH), formed during the middle of the COVID-19 pandemic, BACH brings more than 70 years of combined service to the area that stretched from Union City to Gilroy, across Alameda and Santa Clara Counties. BACH serves more than 100,000 people who rely on high-quality healthcare services, regardless of their immigration status, ethnicity, disabilities, or ability to pay.More on Resilient Beginnings Network (RBN), a Center for Care Innovations learning program dedicated to advancing pediatric care delivery models that are trauma- and resilience-informed so that 100,000 young children and their caregivers have the support they need to be well and thrive.Pediatric Care Coordinators: Closing the Loop to Help Children at Risk Thrive - article featuring BACH (April 2023)ACEs Aware, is a first-in-the nation effort and initiative to screen patients for adverse childhood experiences (ACEs) to help improve and save lives. ACEs Aware is bringing communities together in ways never before imagined to prevent, screen for, treat, and heal trauma-induced toxic stress. Together, we are getting to the root cause of some of the most harmful, persistent, and expensive health challenges facing our state and nation.HOPE Framework, or Healthy Outcomes from Positive Experiences can ease toxic stress and help children and youth grow into more resilient, healthier adults. HOPE identifies ways that our communities and systems of care can better ensure that all children have more positive experiences and that all families have support to nurture and celebrate their strengths. The Four Building Blocks of HOPE are composed of key positive childhood experiences (PCEs). The sources of those experiences and opportunities are the foundation for healthy childhood development.🗣 Follow CCI on: LinkedIn, X (Twitter), and Facebook. Subscribe to get the latest news, updates, and resources straight to your inbox!
🎙Podcast production services by Wayfare Recording Company.
© 2023 Center for Care Innovations. All Rights Reserved.
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Discover how Community Medical Centers (CMC) in California's Central Valley transformed healthcare over the past decade with trauma-informed practices. Partnering with Resilient Beginnings Network at the Center for Care Innovations, they deepened their commitment, hiring community health worker Victoria Franco and social worker case manager Maria Moreno. Together, they administer ACEs screenings, conduct follow-ups, and support care teams, empowering providers to prioritize quality medical care. Join Victoria, Maria, and CMC's Chief Behavioral Health Officer, Alfonso Apu, as they discuss providing guidance in trauma-informed care and the evolving focus on cultural sensitivity and patient-centered approaches.
Learn more about the people, places, and ideas in this episode:
"What are adverse childhood experiences (ACEs)?"Pediatric ACEs and Related Life Events Screener (PEARLS)Example of PEARLS tool (for screening children)Visit Community Medical Centers (CMC), a growing non-profit network of neighborhood health centers serving San Joaquin and Solano counties in Northern California. CMC provides primary medical, dental, and behavioral health care along with supportive services to individuals and families in need.More on Resilient Beginnings Network (RBN), a Center for Care Innovations learning program dedicated to advancing pediatric care delivery models that are trauma- and resilience-informed so that 100,000 young children and their caregivers have the support they need to be well and thrive.How One California Clinic Tapped a Bilingual Medical Assistant to Lead ACEs Work - article featuring CMC (May 2023)
🗣 Follow CCI on: LinkedIn, X (Twitter), and Facebook. Subscribe to get the latest news, updates, and resources straight to your inbox!
🎙Podcast production services by Wayfare Recording Company.
© 2023 Center for Care Innovations. All Rights Reserved.
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In this episode, we explore the world of Alternative Payment Models (APMs) in healthcare. APMs offer a revolutionary approach to incentivizing high-quality, cost-efficient care delivery. CCI's own, Jessica Ortiz, is joined by Amit Pabla of Valley Community Healthcare in Los Angeles, in this engaging conversation around the changing landscape of healthcare payments. From his unique operational perspective, Amit offers practical insights for healthcare organizations considering a transition to this model, and discusses the diverse applications of APMs as it pertains to social drivers of health. He also unveils essential elements of this cultural shift in healthcare and the journey towards a value-driven and quality-centric approach.
Learn more about the people, places, and ideas in this episode:
Amit Pabla, Chief Operating Officer at Valley Community HealthcareCal AIM explained (California Health Care Foundation)Alternative Payment Models (Centers for Medicare & Medicaid Services)Technology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities🗣 Follow CCI on: LinkedIn, X formerly known as Twitter, and Facebook. Subscribe to get the latest news, updates, and resources straight to your inbox!
🎙Podcast production services by Wayfare Recording Company.
© 2023 Center for Care Innovations. All Rights Reserved.
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There are two sides of referral management to handle – inbound and outbound. In light of the growing need to adopt a low-touch approach that taps into technology while also leveraging workforce skills, Altura Centers for Health sought to make the referral management process as self-sustaining and automated as possible. To better tackle their large volume of referrals, they’ve begun to implement a new referral system that manages most of the inputs, thereby freeing up more staff from the inbound referral processes. We hear from Arnie Reynoso, chief information officer at Altura Centers for Health, as he talks about their efforts to minimize the need for staff involvement in referral management, from referral to specialist review, scheduling, and ultimately, patient care.
Learn more about the people, places, and ideas in this episode:
Arnie Reynoso, Chief Information Officer at Altura Centers for HealthHealthViewX - helping healthcare providers orchestrate care continuum pathways and enhance the experience of patients, providers, and communitiesTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities🗣 Follow CCI on: LinkedIn, X formerly known as Twitter, and Facebook. Subscribe to get the latest news, updates, and resources straight to your inbox!
🎙Podcast production services by Wayfare Recording Company.
© 2023 Center for Care Innovations. All Rights Reserved.
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What is equity-centered community design? This transformative concept focuses on centering the voices and decision-making power of individuals with lived experience, who Creative Reaction Lab refers to as “living experts.” It also calls on human-centered design experts and others to use their leverage, access, and influence to support and amplify community voices. In this session, CCI’s Chris Conley chats with Hilary Sedovic, a systems thinker and former learning & education director at Creative Reaction Lab. Sedovic, who calls herself a “redesigner for justice,” sheds light onto the key role that design allies have in empowering living experts. Creative Reaction Lab emphasizes building quality relationships, humility, and embracing a collective investment in community well-being in order to move towards greater equity and inclusivity in design. Learn how this type of civic engagement and the redesigning for justice movement can move us to reshape the narrative -- creating a just world through authentic collaboration and community-centered approaches in the design process.
Here’s where you can learn more about the people, places, and ideas in this episode:
Hilary Sedovic, Systems Thinker | Redesigner for Justice | Pragmatic IdealistCatalyst, CCI’s design thinking training programCreative Reaction Lab, building a youth-led, community-centered movement of a new type of Civic Leader: Redesigners for Justice.🗣 Follow CCI on LinkedIn, Twitter, and Facebook. Subscribe to get the latest news, updates, and resources straight to your inbox!
🎙Podcast production services by Wayfare Recording Company.
© 2023 Center for Care Innovations. All Rights Reserved.
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What does "community" mean to you? We chat with Anna Radoff, a diversity, equity, and inclusion (DEI) lead strategist at Justice Informed, a social impact consulting firm. Anna helps us unpack what it means to engage stakeholders, invest in relationships, share power, create intergenerational change, and more!
Here’s where you can learn more about the people, places, and ideas in this episode:
Anna Radoff, a diversity, equity, and inclusion (DEI) senior strategist at Justice InformedCatalyst, CCI’s design thinking training programJustice Informed CEO Xavier Ramey, who we interview in Episode 37, Changing the Face of Expertise🗣 Follow CCI on: LinkedIn, Twitter, and Facebook. Subscribe to get the latest news, updates, and resources straight to your inbox!
🎙Podcast production services by Wayfare Recording Company.
© 2023 Center for Care Innovations. All Rights Reserved.
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Resolving care gaps requires more than simply introducing technological platforms and helping patients get familiar with digital processes. Despite the rise of video visits to help patients expand their access to numerous services, health centers are finding that a robust virtual care team experience may not necessarily be what all patients are looking for. This learning has helped Petaluma Health Center to focus more resources on patient navigation support as well as accommodations for in-person visits. The goal is not that every patient has a video visit, but that every patient gets the kind of visit that's most appropriate for them.
Learn more about the people, places, and ideas in this episode:
Jessicca Moore, FNP, and Director of Innovation at Petaluma Health CenterTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities🗣 Follow CCI on: LinkedIn, Twitter, and Facebook. Subscribe to get the latest news, updates, and resources straight to your inbox!
🎙Podcast production services by Wayfare Recording Company.
© 2023 Center for Care Innovations. All Rights Reserved.
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For many health centers and clinics, educating a diverse patient population about digital tracking tools to monitor blood pressure is a challenge. However, learning to adapt based on patient needs is vital to ensure both continuity of care and staff bandwidth. Asian Health Services (AHS) in Oakland, California, leverages health coaches and digital health advocates to support these evolving needs. They work closely with community members with varying levels of digital literacy as well as hypertension requiring different levels of management. For the care team, this allows them to move from a labor-intensive and sometimes inconsistent approach to hypertension, to the lighter-touch practice of remote blood pressure monitoring.
In our conversation with George Lee, he shares Asian Health Services' multi-phase journey in patient education for remote care and where they've had to pivot along the way in order to better integrate IT into their existing operations.
Learn more about the people, places, and ideas in this episode:
Dr. George Lee, Chief Innovation Officer at Asian Health ServicesTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities👉🏽 Register today for CCI's upcoming webinars in April:
“Set up for Success: Supporting Patients and Providers Through Video Visits,” on April 5, 2023 at 12pm PDT"Trauma and Resilience Informed Systems in Pediatric Primary Care," on April 11, 2023 at 12pm PDT🗣 Follow CCI on: LinkedIn, Twitter, and Facebook. Subscribe to get the latest news, updates, and resources straight to your inbox!
🎙Podcast production services by Wayfare Recording Company.
© 2023 Center for Care Innovations. All Rights Reserved.
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Artificial intelligence (AI) has been an emerging hot topic over the last several months with the rise of Open AI’s ChatGPT, Microsoft’s integration of ChatGPT technology into its Bing search engine, and Google’s announcement of its own chatbot, known as Bard. And while there are concerns about the more “general AI” technologies built to improve neural network capabilities so they are comparable to those of humans, health care systems are able to expand their services by leveraging the more familiar “narrow” or single-task AI tools, such as virtual chat assistance. Deploying this kind of AI technology can lead to an enhanced self-service experience for patients.
We welcome Matt White, Director of Innovation at Contra Costa Health Services (CCHS), who shares how they’ve begun to thoughtfully integrate AI technology in order to better understand their patient engagement, with the ultimate aim to provide a consistent experience across all digital channels.
Learn more about the people, places, and ideas in this episode:
Matt White, Director of Innovation at Contra Costa County Health ServicesHyro.aiTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities👉🏽 Register today for CCI's upcoming webinar, “Set up for Success: Supporting Patients and Providers Through Video Visits,” on April 5, 2023 at 12pm PT.
🗣 Follow CCI on: LinkedIn, Twitter, and Facebook. Subscribe to get the latest news, updates, and resources straight to your inbox!
🎙Podcast production services by Wayfare Recording Company.
© 2023 Center for Care Innovations. All Rights Reserved.
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Health Pilots returns in 2023 and we’re kicking off this year with an “in-case-you-missed-it” episode from 2022, featuring one of our top, most popular episodes in this "Best of Health Pilots." Enjoy!
Scheduling appointments is one of the biggest challenges facing community health centers. Patients often lose those self-addressed postcard reminders, and manually calling patients to book a recall appointment is a major slog for clinic staff. The flurry of activity around COVID-19 tests and vaccines has only compounded that problem, as patients encounter jammed phone lines and long wait times. But starting in 2021, Tiburcio Vasquez Health Center began piloting an automated patient recall system — one that offers easier, more efficient outreach, as well as the personalized text message nudge patients need.
Here’s where you can learn more about the people, places, and ideas in this episode:
Caleb Sandford, Chief Transformations Officer at Tiburcio Vasquez Health CenterArtera.io (formerly WELL Health)Technology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communitiesFollow CCI on: LinkedIn, Twitter, Facebook, and get the latest news, updates, ideas straight to your inbox!
Podcast production services by Wayfare Recording Company.
© 2023 Center for Care Innovations. All Rights Reserved.
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Video visits – a component of telehealth, hold both great promise and great responsibility. For health system leaders, it's an opportunity to deliver high quality care to more people. At the same time, if we're not intentional about implementing this service, we risk exacerbating the existing health disparities in our communities. With us for this episode are Jason Cunningham of West County Health Centers (WCHC) and Jeffrey Glenn of Neighborhood Healthcare. Both have successfully implemented telehealth video at their respective organizations through the strategy of aligning their leadership and providers to make video visits a priority.
This is our final episode for 2022! Thank you for subscribing to Health Pilots and for being with us all year.
Here’s where you can learn more about the resources, people, and places in this episode:
Telehealth Improvement Community Fund - The initiative is designed for community health providers who want to increase video visits by learning from other organizations tackling similar issues.Advanced Telehealth Coordinator Certificate — online course [training resource] - University of Delaware, Div. of Professional and Continuing Studies: Leverage telehealth technologies to improve healthcare access and manage the business aspects of telehealth. No telehealth experience necessary! Geared toward professionals and providers from a variety of backgrounds. This program is available as a customized training program for groups or organizations.Telehealth Course Finder [training resource] - The California Telehealth Resource Center (CTRC) offers no-cost, unbiased training and educational resources that help California providers and patients get the most from telehealth. CTRC maintains an ever-expanding list of telehealth focused training courses.West County Health Centers - Provides comprehensive, quality and accessible health care services to the communities of western Sonoma County.Neighborhood Healthcare - Provides a wide range of medical, dental, and behavioral health services, along with programs and resources designed to improve the health and happiness of the communities throughout San Diego and Riverside counties.CCI 2022 Year in Review - Together, we at Center for Care Innovations (CCI) made great strides toward creating fair, just, and inclusive opportunities to be healthy. We invite you to take an inside look at our extraordinary collaborations this year!...Follow CCI on LinkedIn and on Twitter! -
Health centers can integrate new technology to improve their patients’ experiences before they even reach the front door. In this episode, we follow Altura Centers for Health throughout the COVID-19 pandemic in their campaign to enhance their digital check-in process. By working with two technology partners to develop an API – a software interface that allows different computer programs to communicate with each other – Altura Centers not only made their patient intake experience more efficient, but modeled how the health care safety net can leverage successful partnerships with technology vendors.
Here’s where you can learn more about the people, places, and ideas in this episode:
Arnie Reynoso, Chief Information Officer at Altura Centers for HealthOTech (now part of HealthMark Group) will streamline your patient experience with solutions for pre check-in, check-in, and electronic formsWELL Health (now Artera) delivers a platform-level patient communications solution that integrates across a health system’s tech stack (EHRs/EMRs, single-point solutions, apps, and more) to deliver patients a simple, cohesive communications experience while reducing workload for healthcare staffTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities. -
We're bringing you a special crossover episode with Coleman Associates Innovation Podcast! Host Adrienne Mann is joined by CEO of Coleman Associates, Melissa Stratman, and CCI's own Sofi Bergkvist, as they share their thoughts on rebounding from the COVID-19 pandemic and launching into the future of health care. Hear about how they're dealing with staff burnout, tackling health disparities, facing the impacts of climate change, and personalizing health care for underserved populations.
Here’s where you can learn more about the people, places, and ideas in this episode:
Coleman Associates | Innovation Podcast | LinkedInTelehealth Improvement Community Fund - NEW GRANT OPPORTUNITY! The Telehealth Improvement Community Fund is working to expand access to video visits, particularly for people who have experienced economic disparities, housing and food insecurity, institutional discrimination, or violence. It’s offering $15,000 grants, tools, resources, and peer support. Learn more and apply by November 10, 2022!© 2022 Center for Care Innovations. All Rights Reserved.
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Assessing patients on a one-to-one basis for social determinants of health (SDOH) is an important, yet often high-touch process conducted by health center staff. So what might a lower touch approach to these vital screenings look like? Northeast Valley Health Corporation (NEVHC) explored innovative solutions to assess the specific needs of its 80,000+ patients throughout Los Angeles County.
Today we hear from Debra Rosen and Alejandra Mata of NEVHC about their exciting and ongoing journey in digitizing the patient screening process. They share how integrating different tools on a familiar platform can better identify specific patient population needs. It also allows them to offer pertinent community resources more widely, while improving their quality of service at the point of care.
Here’s where you can learn more about the people, places, and ideas in this episode:
Debra Rosen, RN, MPH, Director of Quality, Health Equity, and Innovation; and Alejandra Mata, Associate Director of Health Equity - Northeast Valley Health Corporation (NEVHC)One Degree, web and mobile platform that makes it easy for low-income families to find, manage, and review nonprofit and government servicesTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities.*Exciting announcement! The "Test to Treat" Equity Grant application cycle is now open! Funded by California Department of Public Health (CDPH), this grant supports safety net clinics to quickly treat patients testing positive for COVID-19. The grant period is 10 months and amounts range from $50,000 to $1,000,000. Learn more now and apply by September 30, 2022 at T2Tgrants.org.
© 2022 Center for Care Innovations. All Rights Reserved.
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Rolling out a new phone system can be a daunting undertaking for health centers, especially because it involves call center personnel as well as office managers, medical assistants, and IT staff. During the pandemic, this pivot was especially important to support staff who found themselves shifting to remote work or bouncing between their home and office workstation. West County Health Centers made this leap, switching from traditional phone hardware and a reliance on telecom engineers to internet-based phones and a cloud-based system. Its leaders confirm it was a challenging endeavor, but one that was well worth it in the long run.
Here’s where you can learn more about the people, places, and ideas in this episode:
Summer Penn, Director of Clinical Informatics at West County Health CentersDialpad, an all-in-one voice -over-IP (VoIP) cloud-based platform that provides voice calling, messaging, and meetingsTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities.© 2022 Center for Care Innovations. All Rights Reserved.
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We chat with Xavier Ramey, chief executive officer of Justice Informed, a social impact consulting firm. He is an award-winning social strategist, noted public speaker, and conflict mediator. Xavier discusses with us the importance of language, ideas, narrative — and then how to create new, more impactful strategies.
Here’s where you can learn more about the people, places, and ideas in this episode:
Xavier Ramey, chief executive officer, Justice InformedCatalyst, CCI’s design thinking training program© 2022 Center for Care Innovations. All Rights Reserved.
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