Episodes
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In this episode of HFS Unfiltered Stories, Saurabh Gupta, President, Research and Advisory Services at HFS Research, chats with Piyush Jain, Global Head for SDX and AI at L&T Technology Services, about the powerful convergence of the physical and digital worlds. Piyush shares two fascinating real-world IoT use cases—from predictive maintenance in plant engineering to carbon footprint reduction through smart city lighting—and how AI is transforming industrial operations.
The discussion dives deep into:
The evolution of IoT and AI-driven automation.The importance of domain expertise in industrial transformation.Why cultural and mindset shifts—not technology—are the real barriers.The shift from traditional service models to solution-led engagements.A must-watch for tech leaders, digital strategists, and anyone curious about how AI, IoT, and business transformation are shaping the future of enterprise operations.
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Ted Shelton, Chief Operations Officer at Palo Alto-based Inflection AI, sits down with HFS Executive Research Leader David Cushman to discuss how Agentic is changing the pace of enterprise AI adoption.
Key themes explored:
The waves of agentic AI adoption—and how they’ll reshape the enterpriseWhy observability and reversibility are non-negotiable in agentic deploymentsHow leaders can harness AI’s cognitive surplus to unlock new business valueAgentic AI is here—and it’s moving fast. Enterprise leaders must take control, demand visibility, and build systems they can trust and refine.
Dive deeper into our Market Vision Paper titled “Unlock enterprise AI value with persona-led solutions to meet the urgent needs of C-suite execs” here: https://www.hfsresearch.com/research/unlock-enterprise-ai-value-with-persona-led-solutions-to-meet-the-urgent-needs-of-c-suite-execs/
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Missing episodes?
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How are enterprises navigating the AI-driven era? In this videocast, HFS Research and Infosys BPM explore the challenges and opportunities of Generative AI, enterprise transformation, and the shift to Generative Business Services (GBS). Featuring insights from industry leaders, we discuss the culture shift, data readiness, AI adoption hurdles, and the move from pilot paralysis to real-world impact.
The key points discussed include:
Generative AI and its role in enterprise strategyOne-Office Mindset: Overcoming organizational silosData readiness and AI adoption challengesThe evolution from Global Business Services (GBS) to Generative Business ServicesAI talent and skill gaps in the digital transformation journeyRead the report: Transforming GBS to generative business services: Tech-led challenges and aspirations, here: https://www.hfsresearch.com/research/infosys-bpm-transforming-gbs/
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Explore the key insights from the HFS Horizons AADA Quadfecta study with WNS, a Horizon 3 leader. In this videocast, industry experts discuss how AI, Automation, Data Platforms, and Analytics are transforming enterprises and driving smarter, more agile operations. Discover how WNS is leveraging AI-powered innovations, hyper-automation, and data-driven strategies to stay ahead in this rapidly evolving space. Tune in to learn about emerging trends, challenges, and opportunities shaping the future of digital transformation.
The key takeaway from the discussion includes:
WNS's Recognition as a Leader in AADA Quadfecta WNS emerged as a Horizon 3 leader in the HFS AADA Quadfecta study, which assessed 27 providers across AI, Automation, Data Platforms, and Analytics. This recognition underscores WNS's strong capabilities in delivering transformative solutions for enterprises. The Rising Importance of AI in Enterprise Investments AI spending is rapidly increasing, projected to grow from less than 20% to nearly one-third of total AADA investments in the next two years. WNS is strategically responding with initiatives such as its AI Utilities Hub and AI Labs, which focus on integrating AI across automation, analytics, and data platforms. Building a Strong Data Foundation for AI Success A robust "data spine" is critical for leveraging AI and automation effectively.WNS helps clients build unified data architectures and real-time data fabrics to improve governance, quality, and orchestration, delivering significant cost savings and operational efficiency. Convergence of AI, Automation, and Human Intelligence Automation has evolved from RPA to intelligent automation, driven by AI capabilities such as NLP and machine learning. WNS’s AI + HI (Human Intelligence) model ensures AI handles routine tasks while humans focus on strategic decision-making, optimizing both cost and effectiveness. The Future of Digital Transformation with Agentic AI Agentic AI is redefining process automation by enabling self-learning AI agents to break down complex workflows and enhance decision-making. WNS is leveraging this approach in industries like logistics to drive business transformation and align with HFS’s Services Vision 2030 for outcome-driven, productized service delivery.Want to dive deeper into the transformative potential of AI, Automation, Data Platforms, and Analytics? Watch the full discussion to explore key insights from the HFS AADA Quadfecta study and discover how WNS is approaching this exciting space.
Read HFS Horizons: AADA Quadfecta Services for the Generative Enterprise, 2024 report - https://www.hfsresearch.com/research/hfs-horizons-aada-quadfecta-services-for-the-generative-enterprise-2024/
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The IT services industry is at a crossroads. As traditional labor arbitrage models face disruption, challenger brands like SLK are leading the charge with AI-driven innovation and technology-led operating models. In this episode of HFS Unfiltered, Saurabh Gupta sits down with Ajay Kumar, CEO of SLK, to discuss:
The slowdown in IT services and the rise of challenger brands. How enterprises are shifting focus from legacy giants to niche, outcome-driven providers. The transformation from people-led to AI-powered operating models. Why IT service companies must rethink talent strategies in an AI-driven world. The bold moves required to navigate this industry shake-up.Ajay shares his unique perspective on why businesses need to be bold in embracing this change and how SLK is challenging the status quo to redefine IT services. Tune in for an insightful and unfiltered discussion on the industry's future.
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Join us for an exclusive Fireside Chat featuring HFS Research CEO and Chief Analyst Phil Fersht, who speaks with Klarity’s Founder and CEO, Andrew Antos. They discuss the platform's mission to automate documentation of work processes, the challenges of transformation in enterprises, the critical role of documentation, and future trends in automation and business understanding. Andrew also emphasizes the need for a deep knowledge of work processes and the shift toward continuous testing and documentation.
Don’t miss this compelling discussion.
Subscribe to stay up-to-date with our visionary research, insights, and upcoming events: https://www.hfsresearch.com/subscribe/
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The use of low-code has grown significantly and has been boosted by GenAI tools. These tools allow companies to work with partners to accelerate software development and rapidly bring new solutions to market. In this episode of HFS Unfiltered Stories, Joel Martin, Executive Research Leader at HFS Research, talks with SP Singh, SVP, Service Offering Head at Infosys.
Find out how Infosys enables its customers to accelerate the SDLC with low-code and GenAI frameworks.
Read the related research titled “The low-code imperative is crucial to bring speed and agility to software-driven outcomes” here: https://www.hfsresearch.com/research/the-low-code-imperative-is-crucial-to-bring-speed-and-agility-to-software-driven-outcomes/
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HFS dives into why Softtek’s model for nearshore IT services is an advantage for it and its clients. In this episode of HFS Unfiltered Stories, Joel Martin, Executive Research Leader at HFS Research, talks with Stephanie Moore, SVP US Marketing at Softtek.
Companies embracing technology-led change and IT services that can deliver change quickly while sharing time zones and engaging in cultural and business-savvy collaboration should consider a nearshore provider like Softtek as a potential partner.
Also, read the associated Point of View titled “The nearshore advantage in the age of technology arbitrage” here: https://www.hfsresearch.com/research/nearshore-technology-arbitrage/
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While GenAI has gotten all the attention, the capabilities of quantum computing are also bringing new experiences and capabilities to market. Quantum City, an initiative by the University of Calgary and Government of Alberta, Canada along with its anchor business partner Mphasis are working with global energy, transportation, and technology firms to find innovative new solutions. In this conversation, Joel Martin, Executive Research Leader at HFS Research, talks with Dr. Barry Sander, University of Calgary, Scientific Director of Quantum City, and Rohit Kumar Patel, AVP & Lead Data Science and QC at Mphasis.
You will learn:
Learn how a partnership to deliver quantum computing and quantum-as-a-service creates new value, innovation, and ecosystem partnerships -
In this edition, HFS Elena Christopher and Cognizant's Nageswar Cherukupalli, Meena Athinathan, and Manan Gauba discuss the findings of HFS' Horizons report "The Best Service Providers for Commercial Banks, 2025." They discuss the top trends in commercial banking, including macroeconomic impacts, the unique nature of CX in commercial banking, the trends toward build AND buy, and how Cognizant is approaching these challenges with its clients.
You will learn:
The nuances of how commercial banks can cater to the needs of a range of commercial customers, from SMBs to corporates. How personalization, connectivity, security, and trust are essential to successful CX in the commercial banking domain. The essential role of ecosystem partners and the rise of service providers as ecosystem orchestrators.For more insights on commercial banking, HFS Horizons: The Best Service Providers for Commercial Banks, 2025 is a must-read - https://www.hfsresearch.com/research/hfs-horizons-the-best-service-providers-for-commercial-banks-2025/
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Discover Hyundai Mobis's growth journey in the automotive industry through its Global Capability Center (GCC) in Hyderabad, India. In this episode of HFS Unfiltered, we explore how Mobis started its journey and expanded its capabilities. We discuss how this GCC attracts talent and supports its parent company, Hyundai. Tune in to hear unfiltered stories from HFS, featuring Saurabh Gupta, President of Research and Advisory at HFS Research, in conversation with Pradeep Kumar Kondabattini, Head of R&D Strategy at Hyundai Mobis.
In this episode, you will learn about:
How Mobis is supporting its parent company in the R&D automotive industry. The strategies used to attract and support talent. How the GCC is leveraging Indian talent for AI adoption.Enterprises can benefit from the Indian talent pool and automotive ecosystem for their R&D and manufacturing needs.
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Discover how Global Capability Centers (GCCs) can unlock the full potential of AI and Generative AI by transforming talent strategies. Join Jasmine Ahmed and Saurabh Gupta as they discuss breaking silos, building diverse skill sets, and fostering innovation to drive competitive advantage in a rapidly evolving AI-driven world.
Key takeaways include:
AI and Talent Transformation: The critical role of talent in scaling AI and generative AI. Overcoming the "skills debt" as a key obstacle to AI adoption. Evolving Role of GCCs in the AI Era: Moving beyond operational efficiencies to data-driven business decisions. Leveraging GenAI for speed, scale, and comprehensive decision-making. Breaking Organizational Silos: Encouraging cross-functional collaboration and talent exchange between domains. Creating fluid workforce structures to enhance business and technical acumen. DEI and Building Diverse Talent Pipelines: Moving beyond tokenism to genuinely invest in diverse pipelines. Holding managers accountable for talent development as a key metric. Future Vision for Work: Utilizing AI to maximize ROI on time, improving both professional and personal quality of life. Aligning technology advancements with human impact to enhance work-life balance. -
In this episode of HFS Unfiltered, Saurabh Gupta interviews Mohua Sengupta, Head of Novartis Corporate Center, India, on the evolution of Global Capability Centers (GCCs). Mohua discusses key milestones, including remotely establishing GCCs in Pakistan and Egypt, driving high-end roles in GCCs, and adapting to remote operations during COVID-19. She highlights the shift from GCC-IT services competition to collaboration and the integration of GCCs into core organizational decision-making. The conversation touches on AI and blockchain, balancing their transformative potential with ethical and security concerns, and explores challenges in attracting younger talent. Mohua advocates rebranding GCCs and changing mindsets to position them as integral parts of global organizations.
Key takeaways include:
GCC Evolution and Milestones: Established GCCs in Pakistan and Egypt remotely from India and expanded GCC roles beyond traditional operations to include high-end decision-making functions. Changing Dynamics of GCCs and IT Services: GCCs and IT services are shifting from competition to collaboration, and GCCs are becoming integral to core organizational strategies and decision-making. Talent Challenges: Younger talent aspirations shift toward innovation, CSR, and sustainability. Strategies are needed to make GCCs appeal to new generations by aligning with their priorities. Future Vision for GCCs: Advocating for a rebrand to eliminate "us vs. them" perceptions and emphasizing mindset and narrative changes to integrate GCCs seamlessly as core parts of global organizations. -
Eclypses, an HFS Hot Tech, has radically reimagined how to secure data in transit without the IT overhead and complex staff training. Its MTE solution is cloud-native and is being adopted by leading companies as a game-changing tech. In this episode of HFS Unfiltered Stories, Joel Martin, Executive Research Leader at HFS Research, is in conversation with David Gomes, Chief Executive Officer at Eclypses.
Topics covered include:
Eclypses takes a different approach to cybersecurity by focusing on data protection rather than just preventing breaches. The Secure MTE Relay technology encrypts data on the application layer, ensuring they cannot extract valuable information even if bad actors gain access. Ease of deployment is a key feature, with many customers implementing the technology in under 60 minutes. Eclypses is data agnostic, meaning it can protect various types of data, including sensitive information and credentials. The technology addresses eight of the top ten API vulnerabilities identified by OWASP. Eclypses has built a partner ecosystem to effectively enhance its market presence and mitigate risks. The company is focused on regulated industries, such as healthcare and finance, where data security is paramount. Eclypses’ cryptographic library is built on NIST-approved algorithms, making it quantum-resistant. Cloud-native technology can be deployed on platforms like AWS and Azure. Customer feedback has been overwhelmingly positive, with many success stories reported.Data is a firm's most valuable asset, so it must be protected. With its MTE technologies, Eclypses offers a cloud-native solution that is easy to deploy and offers immediate benefits.
Also, read the associated Hot Tech Report titled “HFS OneEcosystem™ Hot Vendor: Eclypses”, here: https://www.hfsresearch.com/research/hfs-oneecosystem-hot-vendor-eclypses/
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Speakers:
Saurabh Gupta, President, Research and Advisory Services, HFS Research Sanjeev Vohra, Chief Technology and Innovation Officer, Genpact -
In this conversation, Rohan Kulkarni, Executive Research Leader at HFS Research, and John Squeo, Sr. Vice President, Healthcare Providers at CitiusTech, discuss the findings of the HFS Horizons HCP Service Providers 2024 study. They highlight healthcare systems' challenges, particularly financial pressures and the need for holistic care. They also explored the evolving role of technology in healthcare, emphasizing the importance of interoperability and personalized care to improve patient outcomes.
You will learn:
Financial pressures take center stage for health systems and hospitals that inform their buying behaviors. Service provider capabilities and attitudes shift toward the possibilities as they get bolder. Despite progress, opportunities continue to be missed to address the triple aim of care.The HFS Horizons: Healthcare Providers (HCP) Service Providers, 2024 is a must read and can be found at https://www.hfsresearch.com/research/hfs-horizons-hcp-service-providers-2024/
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rhino.ai delivers services-as-software solutions that combine IT, app development, and business requirements to deliver platform agnostic IT and business outcomes. In this episode of HFS Unfiltered Stories, Joel Martin, Executive Research Leader at HFS Research, is in conversation with Himanshu Arora, Chief Operating Officer at rhino.ai
Topics covered include:
Legacy Technology Debt and AI Transition Revolutionizing Software Development with Universal Application Notation (UAN) and the Universal Application Notation (UAN) Benefits Platform's Unique Features and Scalability Ava's Integration and App Modernization Improving Application Design and Naming Exploring AI Integration and CollaborationDon't buy GenAI tools that only improve software development and SDLC productivity, look for solutions that solve business outcomes.
For more in-depth information, read the associated Point of View titled, “rhino.ai brings genAI and BRDs to automated software development”, here: https://www.hfsresearch.com/research/rhino-ai-brings-genai-brds/
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In this conversation, Reetika Fleming, Executive Research Leader at HFS, talks with Abhijit Shroff, Head of Product Growth at Soroco, about how interaction data can be used in large enterprises to achieve a number of business and technology transformation goals and how Soroco's Scout product is evolving along with advancements in AI and data, expanding its use cases with strategic clients.
You will learn:
Interaction data is essential for understanding how businesses operate. However, many organizations need to pay more attention to its value. AI models can transform complex and noisy interaction data into actionable insights. Generative AI can document processes in a way that is easy for humans to understand. By comprehending user interactions, organizations can optimize software usage. Disconnection debt may cause inefficiencies in various processes. Organizations must measure the ROI of generative AI, ensuring that data drives new technology adoption.Interaction data provides behavioural aspects of how teams interact with software to drive business operations at scale across a large enterprise and help them optimize them.
Also, read the associated Market Vision Paper titled, Using AI to illuminate “the dark side of the moon” here: https://www.hfsresearch.com/research/using-ai-to-illuminate-the-dark-side-of-the-moon/
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In this episode of “Unfiltered Stories,” David Cushman, Executive Research Leader at HFS Research, speaks with Natasha Davydova, CIO, at AXA, about the impact of GenAI on her business. Find out why she considers it a game-changer and why the insurance industry's reliance on text, image, and video makes GenAI a powerful technology to embrace.
You will learn:
How AXA has rolled out secure GPT to all 120,000 employees and an academy to ensure employees know what they are dealing with. The use cases AXA has already found for customer-facing communication - building their bots. The barriers the firm is running into - and the extent to which customers are ready and willing to engage with AI. - Show more
