Episodes
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Host Lola Oyelayo-Pearson introduces co-host UX Director Sadia Latifi to reveal the design process behind Shopify Editions.
Full transcript.
Sadia speaks with UX Director Maggie Fost, Design Lead Stephanie Chan, and Senior Staff Product Designer, Jordan Ouellette about the origins and process for launching the creative for Shopify Editions, taking a deep dive into the Figma files.
Shopify is building the future of commerce, but who are the people building it? The Inside Shopify UX podcast introduces some of the leaders and crafters on our UX team and asks them to explain the big commerce problem their team is trying to solve, and gives the real talk on some of the industry's challenges and questions.
Listen to learn more about the complex UX challenges our team is solving and how we're making it easier for entrepreneurs to thrive.
Join us: shopify.com/careers/ux
Credits:
Produced by Jen Shaw, UX Communications and Marketing
Assisted by Alison Harshbarger, UX Community Specialist, and Stephanie Chace, Expansion Pack for Administration
Edited by Michael Busse, Technical Production Operator
Artwork by Senior Illustrator Alisha Giroux
With music by Senior UX Manager Matt Griffin (silentquietspaces.com) -
Host and UX director Lola Oyelayo-Pearson speaks with Senior UX Managers Katarina Batina and Matt Griffin about the development of Shop and Shop Pay.
Shopify is building the future of commerce, but who are the people building it? The Inside Shopify UX podcast introduces some of the leaders and crafters on our UX team and asks them to explain the big commerce problem their team is trying to solve, and gives the real talk on some of the industry's challenges and questions.
Listen to learn more about the complex UX challenges our team is solving and how we're making it easier for entrepreneurs to thrive.
Join us: shopify.com/careers/ux
Credits: Produced by Jen Shaw, UX Communications and Marketing
Assisted by Isabelle Hamel Carassi, Merchant Services Coordinator
Edited by Michael Busse, Technical Production Operator
Artwork by Senior Illustrator Alisha Giroux, Senior Culture Designer Dani Chavez Ackermann, Senior Marketing UX Designer Marina Verdu, and Broadcast Motion Graphics Artist Trevor Silvani
With music by Senior UX Manager Matt Griffin (silentquietspaces.com) -
Missing episodes?
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Host and UX director Lola Oyelayo-Pearson speaks with senior staff product researchers, Heather McGaw and Chris Nicholson about how the practice of research at Shopify UX has changed in the last year. We cover the shift from UX to product research, the power of research to steer decision-making, and the optimism of critical inquiry and strategic foresight.
Full transcript.Shopify is building the future of commerce, but who are the people building it? The Inside Shopify UX podcast introduces some of the leaders and crafters on our UX team and asks them to explain the big commerce problem their team is trying to solve, and gives the real talk on some of the industry's challenges and questions.
Listen to learn more about the complex UX challenges our team is solving and how we're making it easier for entrepreneurs to thrive.
Join us: shopify.com/careers/ux
Credits: Produced by Jen Shaw, UX Communications and Marketing
Assisted by Isabelle Hamel Carassi, Merchant Services Coordinator
Edited by Michael Busse, Technical Production Operator
Artwork by Senior Illustrator Alisha Giroux, Senior Culture Designer Dani Chavez Ackermann, Senior Marketing UX Designer Marina Verdu, and Broadcast Motion Graphics Artist Trevor Silvani
With music by Senior UX Manager Matt Griffin (silentquietspaces.com) -
Host and UX director Lola Oyelayo-Pearson speaks with our VP of UX Cynthia Savard Saucier about the skills and mindset that are necessary to be successful at Shopify UX. We cover broadening your T, designing the recruitment process, and leading with trust.
Full transcript: https://ux.shopify.com/inside-shopify-ux-s2-e10-6fda10ea72c6
Shopify is building the future of commerce, but who are the people building it? The Inside Shopify UX podcast introduces some of the leaders and crafters on our UX team and asks them to explain the big commerce problem their team is trying to solve, and gives the real talk on some of the industry's challenges and questions.
Listen to learn more about the complex UX challenges our team is solving and how we're making it easier for entrepreneurs to thrive.
Join us: shopify.com/careers/ux
Credits: Produced by Jen Shaw, UX Communications and Marketing
Assisted by Isabelle Hamel Carassi, Merchant Services Coordinator Edited by Michael Busse, Technical Production Operator
Artwork by Senior Illustrator Alisha Giroux, Senior Culture Designer Dani Chavez Ackermann, Senior Marketing UX Designer Marina Verdu, and Broadcast Motion Graphics Artist Trevor Silvani
With music by Senior UX Manager Matt Griffin (silentquietspaces.com) -
Host and UX director Lola Oyelayo-Pearson speaks to Aditi Kulkarni and Farai Madzima about designing for different cultures, and why designers need to evolve the idea of good design beyond a Western-centric point of view.
Full transcript: https://ux.shopify.com/inside-shopify-ux-s2-e08-bridging-culture-in-design-b20e3c694597
Shopify is building the future of commerce, but who are the people building it? The Inside Shopify UX podcast introduces some of the leaders and crafters on our UX team and asks them to explain the big commerce problem their team is trying to solve, and gives the real talk on some of the industry's challenges and questions.
Listen to learn more about the complex UX challenges our team is solving and how we're making it easier for entrepreneurs to thrive.
Join us: shopify.com/careers/ux
Credits: Produced by Jen Shaw, UX Communications and Marketing
Assisted by Isabelle Hamel Carassi, Merchant Services Coordinator
Edited by Michael Busse, Technical Production Operator
Artwork by Senior Illustrator Alisha Giroux, Senior Culture Designer Dani Chavez Ackermann, and Broadcast Motion Graphics Artist Trevor Silvani
With music by Senior UX Manager Matt Griffin (silentquietspaces.com) -
Host and UX director Lola Oyelayo-Pearson discusses the internship experience with former interns, now full-time product designers, Jayson Tan, Sophia Deng, and Nwando Nwafor. They share their insights from their time as interns and advice for anyone considering taking the leap to start a career in UX.
Full transcript.
Shopify is building the future of commerce, but who are the people building it? The Inside Shopify UX podcast introduces some of the leaders and crafters on our UX team and asks them to explain the big commerce problem their team is trying to solve, and gives the real talk on some of the industry's challenges and questions.
Listen to learn more about the complex UX challenges our team is solving and how we're making it easier for entrepreneurs to thrive.
Credits:
Produced by Jen Shaw, UX Communications and Marketing
Assisted by Isabelle Hamel Carassi, Merchant Services Coordinator
Edited by Michael Busse, Technical Production Operator
Artwork by Senior Illustrator Alisha Giroux, Senior Culture Designer Dani Chavez Ackermann, and Broadcast Motion Graphics Artist Trevor Silvani
With music by Senior UX Manager Matt Griffin (silentquietspaces.com)
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Host UX Director Lola Oyelayo-Pearson speaks with UX Director Sadia Latifi, UX Director Monika Piotrowicz, and Senior UX Ops Manager Jen Rogers about leading UX at scale at Shopify.
Full transcript.Shopify is building the future of commerce, but who are the people building it? The Inside Shopify UX podcast introduces some of the leaders and crafters on our UX team and asks them to explain the big commerce problem their team is trying to solve, and gives the real talk on some of the industry's challenges and questions.
Listen to learn more about the complex UX challenges our team is solving and how we're making it easier for entrepreneurs to thrive.
Credits:
Produced by Jen Shaw, UX Communications and Marketing
Assisted by Isabelle Hamel Carassi, Merchant Services Coordinator
Edited by Michael Busse, Technical Production Operator
Artwork by Senior Illustrator Alisha Giroux, Senior Culture Designer Dani Chavez Ackermann, and Broadcast Motion Graphics Artist Trevor Silvani
With music by Senior UX Manager Matt Griffin (silentquietspaces.com)
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Host UX Director Lola Oyelayo-Pearson speaks with Content Designer Shay Perez and Senior Accessibility Specialist Scott Vinkle about creating equitable experiences for everyone.
Full transcript
Shopify is building the future of commerce, but who are the people building it? The Inside Shopify UX podcast introduces some of the leaders and crafters on our UX team and asks them to explain the big commerce problem their team is trying to solve, and gives the real talk on some of the industry's challenges and questions.
Listen to learn more about the complex UX challenges our team is solving and how we're making it easier for entrepreneurs to thrive.
Credits:
Produced by Jen Shaw, UX Communications and Marketing
Assisted by Isabelle Hamel Carassi, Merchant Services Coordinator
Edited by Michael Busse, Technical Production Operator
Artwork by Senior Illustrator Alisha Giroux, Senior Culture Designer Dani Chavez Ackermann, and Broadcast Motion Graphics Artist Trevor Silvani
With music by Senior UX Manager Matt Griffin (silentquietspaces.com)
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Host UX Director Lola Oyelayo-Pearson chats to Senior UX Manager Christine Zoltok and Staff Service Designer Roxi Nicolussi about finding flexibility in complexity.
Full transcript: https://ux.shopify.com/inside-shopify-ux-s2-ep04-7fd3cd0d666
TL;DL? Read the blog-post summary: https://ux.shopify.com/designing-complex-systems-abfa43bb9408
Shopify is building the future of commerce, but who are the people building it? The Inside Shopify UX podcast introduces some of the leaders and crafters on our UX team and asks them to explain the big commerce problem their team is trying to solve, and gives the real talk on some of the industry's challenges and questions.
Listen to learn more about the complex UX challenges our team is solving and how we're making it easier for entrepreneurs to thrive.
Subscribe to our channel for the latest episodes! Or listen on your favorite podcast app or via Anchor: https://anchor.fm/inside-shopify-ux
Credits:
Produced by Jen Shaw, UX Communications and Marketing
Assisted by Isabelle Hamel Carassi, Merchant Services Coordinator
Edited by Michael Busse, Technical Production Operator
Artwork by Senior Illustrator Alisha Giroux, Senior Culture Designer Dani Chavez Ackermann, and Broadcast Motion Graphics Artist Trevor Silvani
With music by Senior UX Manager Matt Griffin (silentquietspaces.com) -
Host UX Director Lola Oyelayo-Pearson chats to CEO and founder Tobi Lütke about UX at Shopify.
Full transcript.
TL;DL? Read the blog-post summary.
Shopify is building the future of commerce, but who are the people building it? The Inside Shopify UX podcast introduces some of the leaders and crafters on our UX team and asks them to explain the big commerce problem their team is trying to solve, and gives the real talk on some of the industry's challenges and questions.
Listen to learn more about the complex UX challenges our team is solving and how we're making it easier for entrepreneurs to thrive.
Credits: Produced by Jen Shaw, UX Communications and Marketing
Assisted by Isabelle Hamel Carassi, Merchant Services Coordinator
Edited by Michael Busse, Technical Production Operator
Artwork by Senior Illustrator Alisha Giroux, Senior Culture Designer Dani Chavez Ackermann, Senior Marketing UX Deisgner Marina Verdu, and Broadcast Motion Graphics Artist Trevor Silvani
With music by Senior UX Manager Matt Griffin (silentquietspaces.com) -
Host UX Director Lola Oyelayo-Pearson chats to UX Director Yesenia Perez-Cruz and Principal Designer Roy Stanfield about the tension between UX and visual design.
TL;DL? Read the blog post summary.
Read the full transcript.
Shopify is building the future of commerce, but who are the people building it? The Inside Shopify UX podcast introduces some of the leaders and crafters on our UX team and asks them to explain the big commerce problem their team is trying to solve, and gives the real talk on some of the industry's challenges and questions. Listen to learn more about the meaty UX challenges our team is solving and how we're making it easier for independent businesses to thrive.
Credits:
Produced by Jen Shaw, UX Communications and Marketing
Assisted by Isabelle Hamel Carassi, Merchant Services Coordinator
Edited by Michael Busse, Technical Production Operator
Artwork by Senior Illustrator Alisha Giroux, Senior Culture Designer Dani Chavez Ackermann, Senior Marketing UX Designer Marina Verdu, and Broadcast Motion Graphics Artist Trevor Silvani
With music by Senior UX Manager Matt Griffin (silentquietspaces.com) -
Host UX Director Lola Oyelayo-Pearson chats to UX Director Gavin Harvey and UX Manager Owen Williams about designing developer experiences, including:
Should designers code?
Designing for developers is like designing for kids
Dev ops over developer destinations
How do you prepare teams to design for devs?
Lo/no code is controversial and how to design for different levels of skill
The retro energy of Shopify.dev
Building the spirit into Hydrogen
Full transcript.
The Inside Shopify UX podcast introduces some of the leaders and crafters on our UX team and asks them to explain the big commerce problem their team is trying to solve, and gives the real talk on some of the industry's challenges and questions. Listen to learn more about the meaty UX challenges our team is solving and how we're making it easier for independent businesses to thrive.
Credits:
Produced by Jen Shaw, UX Communications and Marketing
Assisted by Isabelle Hamel Carassi, Merchant Services Coordinator
Edited by Michael Busse, Technical Production Operator
Artwork by Senior Illustrator Alisha Giroux, Senior Culture Designer Dani Chavez Ackermann, and Broadcast Motion Graphics Artist Trevor Silvani
With music by Senior UX Manager Matt Griffin (silentquietspaces.com) -
Introducing Season 2 of the Inside Shopify UX podcast hosted by UX Director Lola Oyelayo-Pearson — available in January 2022 to watch as well as listen to.
Shopify is building the future of commerce, but who are the people building it? The Inside Shopify UX podcast introduces some of the leaders and crafters on our UX team and asks them to explain the big commerce problem their team is trying to solve, and gives the real talk on some of the industry's challenges and questions.
Listen to learn more about the meaty UX challenges our team is solving and how we're making it easier for independent businesses to thrive.
Credits: Produced by Technical Production Operator Michael Busse Graphics and branding by Senior Illustrator Alisha Giroux Fortune teller design by Senior Culture Designer Dani Chavez Ackermann Music by Senior UX Manager Matt Griffin Scheduling by Merchant Services Coordinator Isabelle Hamel Carassi Program management by UX Communications and Marketing Jen Shaw -
Many of the unique parts of our UX team show up in our hiring process. From our unique life story interview to our craft pairing interviews, members of our talent acquisition team make a real effort to get to know candidates as people, and give them a glimpse into what it's like to be part of Shopify's UX team.
In this episode our UX recruitment lead Holly Fortier speaks with host Dalia El-Shimy about:
how our interview process is structured
the different things that interviewers are looking for in a candidate's answer
why we're not looking for a specific type of experience
how the team feels about cover lettersThe full transcript is available at: https://ux.shopify.com/inside-shopify-ux-12-ux-hiring-at-shopify-998f4238e6b6
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Discovering products, tracking orders, and simplifying checkouts are some of the highest-impact ways that Shopify helps merchants succeed. All of them are covered by the Shop app, one of the most downloaded shopping apps in the Apple and Google app stores.
what it's like to build for buyers instead of merchants
In this episode our senior UX manager for Shop Jess Erickson speaks with host Dalia El-Shimy about:
what's important when building native e-commerce experiences
balancing speed vs. quality when designing a new product
how her team is structured and the experiences that help people succeedThe full transcript is available at: https://ux.shopify.com/inside-shopify-ux-11-shop-4f70c9be8838
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Fulfilling orders can be one of the most frustrating and time-consuming tasks an online merchant has on their plate. That's why Shopify launched the Shopify Fulfillment Network (SFN) to remove that burden from merchants and let them focus on the parts of their business they do best.
In this episode our senior UX manager Vadim Tslaf speaks with host Dalia El-Shimy about:
how SFN assumes this challenging responsibility for merchants how the team thinks about building trust with merchants and suppliers
how building a product from scratch differs from working on a more mature product the unique UX challenges of designing a product that spans both software and hardwareThe full transcript is available at: https://ux.shopify.com/episode-10-shopify-fulfillment-network-cfce79de19
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Selling outside of your home country can be one of the most challenging things for businesses to manage, but can be an essential part of growth. At Shopify, our UX team is working to make the process of selling across borders as simple and seamless as possible.
In this episode our UX director Alaine Mackenzie speaks with host Dalia El-Shimy about:
the most common challenges that merchants have when selling internationally
the UX challenges behind designing for multiple currencies, international payment methods, localization and translation, and duties and customs
how her team thinks about moving along the spectrum of making something possible, making it easy, and making it magical
how working with data analysts has changed how she thinks about UXThe full transcript is available at: https://ux.shopify.com/inside-shopify-ux-9-selling-across-borders-1bd855613469
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The Shopify Money team aims to reshape financial services by empowering Shopify merchants at every stage of their business. They do so by building and growing products like Shopify Capital and Shopify Balance.
In this episode our UX manager for Banking Becky Kanach-Quade speaks with host Kevin Clark about:
what Shopify Balance is and what it will help business owners to do
how to scale up your knowledge (and your team's) in an unfamiliar product area
how her team thinks about design strategy for FinTech
her career path from medical illustrations to financial productsThe full transcript is available at: https://ux.shopify.com/inside-shopify-ux-8-shopify-money-ec2025319f7
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Our UX director for Core products, Amy Thibodeau, has taken a winding path career path. Starting in arts organizations and then becoming an early member of Facebook's content strategy team, then starting at Shopify as a discipline lead before quickly leading a cross-disciplinary project (the launch of our Polaris design system) to becoming a cross-functional leader. Along the way, she's learned a lot about what it takes to be successful in growing your career in UX.
She and host Kevin Clark talk about:
The power of positive discontent How to talk yourself into raising your hand for projects that stretch you Trusting your team What's wrong with taking a "culture fit" approachThe full transcript of the conversation can be found at: https://medium.com/p/a765fbaec5fb/edit
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Leadership within the Shopify UX team is a journey that has many paths. We have multiple leadership tracks and responsibilities can look different depending on who you are and what your strengths are. Learning what kind of leader you are is a key skill.
To explore this topic, host Kevin Clark sits down with UX director and experience architect Kyle Peatt to discuss:
The difference between management and leadership Why many leaders at Shopify are on a continuum somewhere between people leadership and leading through craft Great questions for leaders to ask their team Why we hire "weird shaped people"The full transcript of this episode is available at: https://ux.shopify.com/inside-shopify-ux-6-ux-leadership-5e8d5ff6d3ea
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