Episodes
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In this episode of the Level Up Claims podcast, Galen Hair chats with Dr. Michael Gerharz, a communication expert from Germany. Discover how effective communication, focusing on resonance over persuasion, can empower businesses and improve customer relations. Join the dialogue on aligning business strategy and breaking down internal communication barriers. Don’t miss insights on empowering teams for success!
Highlights
Expert communicator: Dr. Michael Gerharz. Impact of poor communication on ideas. Resonating vs. persuading. Shifting communication approach for gains. Importance of making the audience the hero. Internal communication and “toxic vagueness.” Importance of communicating strategy clearly. Real-world example of strategic communication. Empowering teams with transparent communication.Episode Resources
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Dr. Michael Gerharz https://michaelgerharz.com/ -
In this episode of the Level Up Claims Podcast, Galen Hair chats with Derrick Mains, an Emmy winner known for his unique take on business innovation. Derrick shares how shifting focus from traditional KPI-driven models to empowering frontline workers can skyrocket efficiency. His insights, rooted in personal stories and historical examples, challenge the status quo, offering fresh perspectives for contractors, adjusters, and law firms amidst the influx of private equity. Tune in for a transformative discussion on building better business processes!
Highlights
Derrick’s Emmy-winning show “Riding Phat” Discussion on societal nostalgia The emergence of Process Fixer in 2022 Derrick’s early inspiration for systems thinking Henry Kaiser’s innovative management during WWII Critique of modern KPI-driven management Importance of human interaction in the workplace Visualizing goals for effective team collaborationEpisode Resources
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Derrick Mains https://theprocessfixer.com/ -
Missing episodes?
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Join Galen Hair on the Level Up Claims Podcast as appraiser Saul Cimbler reveals the evolving world of insurance appraisals. Discover how changes and challenges like “blacklists” are reshaping the process. Saul’s insights make this episode a must-listen for industry pros!
Highlights
Appraisal process “weaponized” Evolution of appraisal in 20 years Manipulating the umpire selection Umpire blacklists by carriers Competence and impartiality in appraisal Memorandum of Appraisal usage Engineer reports in appraisals Roof tiles repair system issuesEpisode Resources
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Saul Cimbler https://www.linkedin.com/in/saul-cimbler-796a7a45 -
Dive into the chaos of Florida’s hurricane aftermath with insights from Jason Manten, a top claims expert, and seasoned adjuster Saul Cimbler. They expose the challenges and tricks with hurricane claims and share pivotal advice on navigating claims. A must-listen for anyone in storm-prone areas!
Highlights
Current challenges in Florida’s claims process. Impacts of Florida legislation on claims. Tactical disadvantages of recent legislative changes. Importance of early attorney involvement. Handling multiple storms and Siebo strategy. Tactics of insurance carriers during claims process. 30-day rescission impact on post-disaster recovery. Carriers creating fear to push low settlements. Importance of proactive damage documentation. Complexity of multiple claims and need for unified strategy. Potential abuse in setting incorrect dates of loss. The role of AI and technology in future claims handling. The significance of putting clients first and being honest.Episode Resources
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Jason Manten and Saul Cimbler https://www.linkedin.com/in/saul-cimbler-796a7a45 https://shunnarah.com/attorney/jason-manten/ -
Tune into this week’s Level Up Claims podcast featuring Neelu Kaur, an expert in self-advocacy. Discover the importance of ensuring all voices are heard in the storm restoration industry and beyond. Kaur shares insights on fostering collaboration and preventing burnout. A must-listen for leaders eager to boost productivity and inclusivity!
Highlights
How self-advocacy improves collaboration. Kaur’s educational background. Cultural influence on self-advocacy. Observations on diversity in professional environments. Strategies for encouraging self-advocacy. Interviewing techniques to identify self-advocacy skills. Threading technique for inclusive meetings. Kaur’s journey to self-advocacy focus. Why Neelu wrote her book. Balancing self-advocacy with overt bragging. The business case for inclusive communication. Impact of lack of self-advocacy on burnout. Costs of employee turnover.Episode Resources
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Neelu Kaur https://www.neelukaur.com/ -
Join Galen Hair on the Level Up Claims Podcast as he dives into the dynamic world of ethical sales with guests Lisa Dalton and Anthony DeGrande of Dalton Training Academy. Discover their inspiring mother-son business duo, real-world sales strategies, and the importance of mentorship. Perfect for those looking to revolutionize their approach to business by focusing on ethics and sustainable practices. Tune in for insights and inspiration to elevate your game!
Highlights
Starting with $7,000 and growing exponentially. Importance of attending educational conferences. Lisa Dalton: Journey in the insurance world. Anthony DeGrande: Working in the family and business dynamic. Challenges and advantages of working with family in the industry. Reinventing sales strategies to adapt to market changes. Analyzing what’s not working in sales methods. The psychological aspect of sales. Importance of lifelong mentorship and learning. Anthony’s focus on ethical sales practices. Significance of a strong social presence for industry learning. Elevating one’s professional and personal self.Episode Resources
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Anthony Degrande and Lisa Dalton https://daltontrainingacademy.com/ -
In this episode of the Level Up Claims Podcast, Galen Hair sits down with Christopher Fresh, founder of the Plumbing Sales Coach, to explore revolutionary business strategies. Christopher shares his journey from a house cleaning business to transforming the plumbing industry with his value-stacking technique. With focus on customer relationships and service, listeners will learn how to boost revenue, reduce stress, and create loyal advocates for their brand. A must-listen for service industry pros!
Highlights
Building a law firm with just $7,000. Importance of building relationships for revenue growth. Unexpected turn from cleaning business to plumbing. Encounter with poor customer service in plumbing. The impact of a polished and professional appearance. The three pillars of influencing customer decisions. Teaching plumbing companies the concept of value stacking. The power of high conversion rates in plumbing services. Prioritizing people serving people in any industry. Lessons from door-to-door sales in the past. Importance of truly knowing and demonstrating your product. Harnessing customer experience as a marketing tool. Progress over perfection: a mantra for personal growth.Episode Resources
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Christopher Fresh https://www.linkedin.com/in/christopher-fresh-2a375076/ -
Join Galen Hair as he chats with brand expert Curtis McCoy on leveling up your personal and business brand. Discover the power of building a strong brand identity and get insights on using earned and paid media for success. Curtis shares his unique journey and expert advice on crafting a brand that resonates and attracts opportunities. Don’t miss this chance to elevate your brand game!
Highlights
Realization of personal brand’s importance. Confronting false rumors at a competitor’s store. Earned media vs. paid media for brand building. The role of storytelling in establishing credibility. Daily content creation to build expertise and trust. Utilizing AI to enhance social media presence. Importance of problem-solving content in personal branding. Transition from earned to paid media as a growth strategy. Learning from Curtis’ experience with brain cancer and resilience.Episode Resources
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Curtis McCoy https://mcurtismccoy.com/ -
Tune in to the Level Up Claims Podcast, where Galen Hair chats with Jason Kramer, CRM expert and founder of a tailored CRM solutions company. Discover why data and customer relationships are crucial for business success and how the right CRM can transform your operations. Perfect for business owners looking to effectively harness data and boost growth. Listen now!
Highlights
Importance of customer relationships. Marketing as an investment vs. expense. Value of a CRM for small businesses. Significance of follow-up in sales. Using data to improve timing and communication. Transition from marketing to political involvement. Experience and challenges in local politics. The patience required in politics vs. business. Importance of data in relationship building. Segmenting audiences for effective communication. Importance of micro and macro data management. Challenges of implementing CRM systems. Role of Cultivize in CRM setup and management. Essential steps for a successful CRM integration.Episode Resources
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Jason Kramer https://cultivize.com/ -
Join Galen Hair and special guest Coleen Gose, a seasoned consultant, speaker, and coach, as they uncover the secrets to bridging generational gaps in the workplace. Discover how effective communication can reduce turnover and foster a thriving team dynamic. Perfect for business leaders aiming to enhance workplace harmony and productivity!
Highlights
Coleen’s background: From paralegal to corporate procurement. Transition from corporate to coaching due to personal experiences. Addressing toxic to healthy relationship coaching. Realizing generational communication issues in workplaces. The power and control dynamics from domestic violence into the workplace. Power and control issues in workplace leadership. Key components of successful teams: safe space, open communication, acceptance. The importance of respect and trust in teams. Galen’s accidental learning about listening due to co-partnering in business. The story of motivating new employees to voice their opinions. Generational communication differences: Face-to-face vs. text/email. Coleen on handling feedback across generations. Conflict management through effective communication. Tailoring communication methods to generational preferences. Connections between personal experiences and professional communication.Episode Resources
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Coleen Gose https://www.linkedin.com/in/coleenbovee -
Tune into the Level Up Claims podcast! Join Galen Hair as he sits down with Noelle Hicks, an esteemed attorney from the National Black Lawyers Top 100. Dive into the intricate world of community associations and insurance—from HOA nuances to large property claims. Perfect for homeowners, condo enthusiasts, and insurance pros alike, you’ll gain valuable insights and may even reconsider how you approach associations. Don’t miss the opportunity to learn and level up your understanding of the insurance landscape!
Highlights
Unintended career path: HOA law journey. HOA: The family law of real estate. Navigating delicate property management relations. The decision-making process for HOAs. Non-firm considerations in vendor selection. Handling overlapping insurance policies. Keys to becoming an association's best advocate. Responding effectively to HOA challenges. The importance of homeowner education. Noelle Hicks on leveling up: emotional intelligence.Episode Resources
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Noelle Hicks https://rmwbh.com/attorneys/noelle-hicks/ -
Discover how AI can supercharge your business! Join Galen Hair, and AI entrepreneur Josh Thomas, founder of Anabots.ai, as they talk about leveraging AI to increase sales and improve efficiency. Tune in to learn how rapid AI responses can boost conversion rates by 391%!
Highlights
Blocking and tackling sales fundamentals. AI potential: Similar to past hype trends but isn’t going away. Gap in the market: Entrepreneurs’ curiosity and confusion about AI. “Good at Business? AI can make you great.” Average online response time and its impact on customer acquisition. Immediate response expectations of modern consumers. Significant boost in business by responding within one minute. How Antibots.ai customizes AI bots for businesses. Importance of focusing on high-value activities to level up.Episode Resources
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Josh Thomas https://www.linkedin.com/in/jtliterally/ -
In this episode of The Level Up Claims Podcast, host Galen Hair chats with Julian Hayes II, an executive health coach, about managing stress and avoiding burnout for busy professionals. Julian shares his journey from med school to becoming a global health coach and offers practical tips like journaling before bed and prioritizing mental, physical, and spiritual health. Tune in to learn how to handle high-stress jobs while maintaining personal well-being. Don’t miss Julian’s insights on achieving holistic health and wellness!
Highlights
Julian’s transition from medical school to personal training. The concept of business as the ultimate sport. The myth of balancing success, health, and personal life. Importance of health for business people. Strategy for nutrition and hydration during a busy day. Managing high-stress seasons and burnout in business. Recognizing warning signs of burnout. Tips for getting better quality sleep. Importance of journaling for mental clarity and sleep. The significance of sequencing in health optimization. Julian’s executive health team approach. Julian’s definition of leveling up.Episode Resources
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Julian Hayes II https://www.linkedin.com/in/julianhayesii -
Don’t miss this episode of the Level Up Claims Podcast featuring Pavel Stuchlik! We dive into his incredible journey from financial success to battling mental health issues and discovering biohacking. Learn about mental wellbeing, biohacking tools, and creating balance in life. Tune in for inspiring insights!
Highlights
Focus on mental well-being in the industry and intro to guest Pavel Stuchlik. Galen acknowledges the uniqueness and accomplishments in Pavel’s background. Pavel’s reflection on losing everything and the importance of balance. Discussion on the prevalence of mental health issues in the storm restoration industry. Pavel’s personal struggles with depression as a professional cyclist. Impact of societal norms on happiness and health in America. Pavel’s journey from high achievements and depression to seeking holistic health. Pavel shares his developed toolset for self-transformation and health. Explanation of the practice of biohacking and its components. The role of light in resetting circadian rhythms and improving health. Introduction to the Visor device and its benefits for neuroplasticity. Essential elements of free biohacking practices like earthing, sunlight, and breathwork. Importance of setting personal boundaries for mental and emotional health. Addressing the use of modern devices and supplements in biohacking. Impact of electromagnetic frequencies (EMF) on health and how to mitigate them. Galen on the accessibility and advancements in affordable biohacking tools.Episode Resources
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Pavel Stuchlik FREE EMF Webinar 30% discount code for Transformational Courses & Qi Shield EMF protection - BOBBY30 30-day on-demand free library System Reset Bonus Episode VIZR Link -
Dive into negotiation mastery with Galen Hair as he welcomes Max Bevilacqua, Founder & Managing Director of Mindful Negotiating. Discover how childhood experiences shape negotiation skills and practical tactics to win tough bargaining moments. Essential listening for business professionals!
Highlights
Why negotiation is impactful. Max’s personal journey into negotiation. Harvard Program’s family therapy inspiration. Understanding diverging negotiation styles. Real-life negotiation example breakdown. The role of empathy in negotiation. Dealing with “hard bargainers.” Effective negotiation tactics. The importance of mindset versus tactics. Practical advice for improving negotiation skills. Max’s definition of leveling up.Episode Resources
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Max Bevilacqua www.mindfulnegotiaging.com -
In this episode of Level Up Claims, we sit down with Jay Miller, CEO of Miller Storm Roofing, who shares his inspiring journey from almost entering a homeless shelter to becoming a successful roofing entrepreneur in Texas. Jay talks about the power of resilience, the importance of personal development, and giving others chances, even through adversity. Listen to understand how a profound story of grit, family, and commitment can fuel success in business and life.
Highlights
Jay’s Early Life and Move to Texas Turning Point: Meeting the Roofing Company Owner at a NA Meeting Starting Fresh in Roofing and Early Support Begin in Sales: Extensive Background in Various Sales Roles Insights on Different Sales Jobs Devastating Financial Hardships and Beginnings in Roofing Leaving the First Roofing Company Due to Ethics Concerns Founding Miller Storm Roofing with His Wife Overcoming Challenges in Establishing His Own Business Importance of Personal Development for Sales Employees Approach to Recruiting and Hiring: Focus on Values Key Sales Tips for New Salespeople Advice on Building Relationships and Authenticity in Sales Importance of Financial Education and Personal ImprovementEpisode Resources
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Jay Miller https://www.millerstorm.com/ -
Dive into this week’s Level Up Claims podcast where host Galen Hair sits down with John Miles, Navy vet and renowned leadership expert. Discover the key mindset shifts and behavioral changes that drive growth and excellence. Learn practical steps to motivate your team and live your most intentional life. Tune in for actionable insights and elevate your leadership skills today!
Leadership lessons from military service. Inspiration behind writing “Passion Struck.” The impact of invisible influences. Principles of unlocking your purpose. The Passion Struck model explained. Aligning team goals with company mission. The importance of boundary magnification. Personal promises and daily goal-setting.
HighlightsEpisode Resources
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with John Miles https://johnrmiles.com/becoming-your-best-self/ -
Tune into The Level Up Claims Podcast for an inspiring episode featuring industry leaders sharing what it truly means to “level up”. From learning new skills to helping others and pushing personal boundaries, each guest offers unique insights to boost your growth. Don’t miss out on these genuine, powerful stories!
Highlights
Learning new things for happiness. Expanding growth and skill set. The importance of training. Helping others efficiently to “level up”. Giving back and serving others. Surrounding oneself with the right people. The importance of humility. Honest self-assessment and skill improvement to level up. Mastering the art of being content while uncomfortable. Taking hits and learning from failures.Episode Resources
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ -
Galen Hair, delves into the world of business management, sales, and accurate estimating for contractors. Special guest Michael Stone, a seasoned industry veteran, shares invaluable insights on navigating the storm restoration industry, leveraging Xactimate, and setting appropriate markups for profit. Stone reveals practical tips from his extensive experience, including how to handle insurance adjusters and the importance of accurately calculating costs. This episode is a must-listen for contractors looking to enhance their business acumen and profitability.
Highlights
Michael Stone’s career beginnings. Writing the”Markup and Profit” book. Dispelling the 10% overhead and profit myth. Insight from insurance company senior VP. Importance of accurate estimating in Xactimate. Difficulties with insurance company estimates. Higher profit margin needs in restoration work. Impact of itemization on contractors. Contractors as banks for delayed payments. Key advice for young contractors facing insurance adjusters. Importance of separate contracts with homeowners.Episode Resources
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Michael Stone https://www.linkedin.com/in/michael-stone-9b8759a/ -
In this episode of the Level Up Claims podcast, Galen Hair hosts Lori Waters, Managing Attorney at Insurance Claim HQ. Lori shares invaluable insights on tackling complex property casualty cases, emphasizing the importance of ethical practices, strong client communication, and the pitfalls of neglecting proper legal procedures. Her journey from defense attorney to plaintiff advocate offers unique perspectives for both seasoned and aspiring legal professionals.
Tune in for practical advice and learn how to avoid common mistakes that can hinder claims and cause unnecessary delays. Perfect for anyone in the property casualty field!
Highlights
Lori’ Early Inspiration: Watching Perry Mason Clerk Experience: Learning from Bad Lawyering Transition from Clerkship to Defense: Initial Challenges Insights from Defense Work: Writing and Dual Perspectives Initial Struggle in Plaintiff Side: Client Engagement Realization Ethics and Referrals: Client Representation Boundaries Contractor Payment Issues: Importance of Communication Recommendations for New Lawyers: Knowledge and MentorshipEpisode Resources
Connect with Galen M. Hair https://insuranceclaimhq.com [email protected] https://levelupclaim.com/ Connect with Lori Waters https://insuranceclaimhq.com/attorney/lori-a-waters/ - Show more
