Episodes
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Featured in Feedspot's Top 20 Insurance Podcasts, Kanopi's latest podcast series 'Building tomorrow's insurer' explores the intersection of InsurTech and digital disruption in the insurance industry. Join host and CEO of Kanopi, Nigel Fellowes-Freeman, as he interviews industry leaders and unpacks the latest trends shaping the future of insurance.
In this eye-opening first instalment of our two-part series, host Nigel dives deep into the challenges facing the Australian insurance industry with transformation expert Troy Barnes.
Troy, previously Chief Officer Omne at FWD Insurance and ex-Chief Customer/Digital Experience Officer at Pizza Hut APAC, shares his wealth of experience in driving digital transformation across multiple countries and industries.
Key topics covered:
The root causes of stagnation in the Australian insurance market Debunking myths about legacy tech holding back digital transformation Strategies for growth in an aging market with rising living costs How to achieve rapid digital transformation in weeks, not years The urgent need to engage younger demographics (21-35) with relevant, digital-first insurance productsTroy provides actionable insights on how insurers can break free from the cycle of stagnation, drive innovation, and rebuild trust in the sector. Learn how he achieved NPS scores of 80+ in insurance and transformed operations across 13 countries in just one year.
Don't miss this crucial discussion on finding new growth in a challenging landscape. Stay tuned for Part 2, coming soon!
#InsurTech #DigitalTransformation #AustralianInsurance #InsuranceInnovation
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Featured in Feedspot's Top 20 Insurance Podcasts, Kanopi's latest podcast series 'Building tomorrow's insurer' explores the intersection of InsurTech and digital disruption in the insurance industry. Join host and CEO of Kanopi, Nigel Fellowes-Freeman, as he interviews industry leaders and unpacks the latest trends shaping the future of insurance.In this insightful episode, Nigel sits down with Maria DeOrueta, General Manager at Proplab - Powering SGUA & Property Insurance Plus. Maria brings her extensive experience in driving cultural transformation within the insurance sector.The conversation delves deep into embedding cultural values in everyday interactions to foster trust and innovation. Maria shares her perspectives on evolving customer relationships, aligning company values with customer expectations, and the role of empathy and care during claims periods.With real-world examples and thought-provoking insights, Maria discusses the importance of partnerships and community impact. She also explores how future-focused insurers can build a brand that resonates with people's values and contributes positively to society.If you're keen to gain valuable lessons on creating a values-driven, customer-centric insurance company, this engaging discussion with the insightful Maria DeOrueta is not to be missed.
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Missing episodes?
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Featured in Feedspot's Top 10 Insurance Podcasts, Kanopi's latest podcast series 'Building tomorrow's insurer' explores the intersection of InsurTech and digital disruption in the insurance industry. Join host and CEO of Kanopi, Nigel Fellowes-Freeman as he interviews industry leaders and unpacks the latest trends shaping the future of insurance.
In this insightful episode, Nigel sits down with Shirin Danesh - Head of Enterprise Agility at Bendigo Bank and Amazon bestselling author of "Level Up: From Unseen to Sought-After." Shirin brings her extensive experience in driving agile transformation across sectors like banking, insurance, and technology.
The conversation delves deep into cultivating the right corporate culture for fostering innovation within large enterprises. Shirin shares her perspectives on the evolution of customer-centric and employee-first mindsets that are shaping modern organizations.
With real-world examples and thought-provoking anecdotes, Shirin unpacks the key pillars for successful culture transformation - from empowering decision-making to effective communication across diverse teams. She also offers insights into overcoming resistance to change and creating environments that support continuous learning.
If you're keen to gain valuable lessons on building community-driven, future-focused organizations primed for sustainable growth, this engaging discussion with the insightful Shirin Danesh is not to be missed.
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Featured in Feedspot’s Top 10 Insurance Podcasts, Kanopi's "Building Tomorrow's Insurer" embarks on a special series exploring the transformative impact of Large Language Models (LLMs) across the insurance value chain. Join host and CEO of Kanopi, Nigel Fellowes-Freeman, as he engages with thought leaders in a deep dive into the future of insurtech.
In this exciting episode, we're joined by Cambridge Computer Science PhD and Co-founder of oslo.ai, Indigo Orton as we deep dive into how insurers can turn unstructured data into strategic business advantages.
Together, Nigel and Indigo address the challenges of adopting AI or any LLMs from theory to practice, highlighting the importance of quality, cost, and sustainability in tech implementation.
Things you'll learn:
- How new technologies are streamlining insurance processes, creating rapid innovation cycles.
- The transformative impact of automating policy creation and its profound time-saving implications.
- The balance of data security, model ownership, and sustainability in the AI-driven evolution of the insurance sector.
- Success stories where AI has tangibly reduced latency and costs in insurance operations.
Whether you're an AI aficionado or an insurance expert - or both, this episode offers actionable knowledge for those looking to revolutionise the insurance industry.
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Featured in Feedspot’s Top 10 Insurance Podcasts, Kanopi's "Building Tomorrow's Insurer" embarks on a special series exploring the transformative impact of Large Language Models (LLMs) across the insurance value chain. Join host and CEO of Kanopi, Nigel Fellowes-Freeman, as he engages with thought leaders in a deep dive into the future of insurtech.
In this captivating episode, we're joined by Dr Kellie Nuttall, Lead Partner AI at Deloitte Strategy and Business Design. Dr Nuttall shares her journey from the world of statistics and psychology to advising leading organisations on large-scale AI adoption. Join Nigel and Kellie as they explore the integration of AI into the fabric of an insurance provider, from the cultural shifts required to the back-end infrastructure needed to support large-scale AI adoption.
Uncover the delicate balance between human and AI roles, the massive task of AI education, emphasis on data purity and leadership support. Learn about groundbreaking AI applications in risk assessment, personalized insurance, and enhancing client interactions.Whether you're a pro or a curious mind, this episode offers actionable knowledge for those at the AI-insurance crossroads.
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Featured in Feedspot's Top 10 Insurance Podcasts, Kanopi's latest podcast series 'Building tomorrow's insurer' explores the intersection of InsurTech and digital disruption in the insurance industry. Join host and CEO of Kanopi, Nigel Fellowes-Freeman as he interviews industry leaders and unpacks the latest trends shaping the future of insurance.
In a compelling new episode, Nigel is joined by Simon Torrance, Founder and CEO of Embedded and Super App Strategies, and Senior Partner at Ark Ventures. A renowned speaker and influencer in the insurtech space, Simon is known for his expertise in educating insurers about the burgeoning opportunities in insurtech and addressing the insurance gap.
This episode promises a deep dive into the innovative world of insurtech. Simon shares his invaluable insights on how emerging technologies and new business models are not just filling gaps in the market but actively transforming the insurance landscape.
If you’re interested in understanding the cutting-edge shifts in the insurance industry and how they can be harnessed for future growth, this conversation with Simon Torrance is a must-listen.
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Featured in Feedspot’s Top 10 Insurance Podcasts, Kanopi's "Building Tomorrow's Insurer" embarks on a special series exploring the transformative impact of Large Language Models (LLMs) across the insurance value chain. Join host and CEO of Kanopi, Nigel Fellowes-Freeman, as he engages with thought leaders in a deep dive into the future of insurtech.
Kicking off this series, our first episode features a conversation with Peter Tilocca, a seasoned expert in underwriting, renowned for his pioneering work at Zurich and ANZ. With over 15 years in the field, Peter brings a wealth of experience and innovation to the table.
This episode is an unmissable exploration for anyone intrigued by the applications of LLMs in insurance. Dive into the world of underwriting with Peter and Nigel who discuss everything from:
The evolution of traditional underwriting processes The potential areas and challenges of implementing LLMs in underwriting. The ethical considerations of adopting LLMsJoin us for a deep dive into the balance of technology and human intuition in shaping the future of underwriting.
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Featured in Feedspot's Top 10 Insurance Podcasts, Kanopi's latest podcast series 'Building tomorrow's insurer' explores the intersection of InsurTech and digital disruption in the insurance industry. Join host and CEO of Kanopi, Nigel Fellowes-Freeman as he interviews industry leaders and unpacks the latest trends shaping the future of insurance.
In this riveting episode of "Building tomorrow's insurer", host Nigel Fellowes-Freeman sits down with Rachel Olney, the dynamic founder and CEO of Geosite. Dubbed the "Google Drive of geospatial", Geosite is revolutionizing the way commercial and government entities access and utilize satellite, drone, and IoT data.
If you've ever wondered about the transformative power of geospatial imaging in insurance, then this episode is for you. Dive deep with us into a thought-provoking discourse on how geospatial technology is not just about maps, but a game-changer for the insurance industry.
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Featured in Feedspot's Top 10 Insurance Podcasts, Kanopi's latest podcast series 'Building tomorrow's insurer' explores the intersection of InsurTech and digital disruption in the insurance industry. Join host and CEO of Kanopi, Nigel Fellowes-Freeman as he interviews industry leaders and unpacks the latest trends shaping the future of insurance.
In this compelling episode, we'll be hearing from Nick Proud, VC Investor at Insurtech Gateway Australia. With over 15 years of experience in financial services, spanning corporate finance, M&A, and strategy, Nick is a seasoned strategist and innovative thinker. He's also the man behind sourcing and incubating the most promising startups for Insurtech Gateway Australia.
Here are some key themes covered in this episode:
Passion for Progress: Find out what fuels Nick's enthusiasm for the insurance industry, and how that drives his investment choices. VC Incubator Insights: Get an inside look into the VC Incubator programs run by Insurtech Gateway Australia. Are there emerging trends or interesting M&A predictions you should be watching? Broker Evolution: As embedded insurance 2.0 becomes more prevalent, how will the role of brokers evolve? Investment Outlook for 2023: Nick provides his forecasts for investing trends in the insurtech sector for the coming year. UK Market Learnings: What can we glean from Insurtech Gateway's UK unit? Are there any takeaways that can be applied to other markets? Vision 2050: Nick offers his long-term vision for the future of insurtech. Where will this market head by 2050?Whether you're an industry professional, a startup founder, or simply interested in the future of insurance, this episode is packed with invaluable insights.
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Featured in Feedspot's Top 10 Insurance Podcasts, Kanopi's latest podcast series 'Building tomorrow's insurer' explores the intersection of InsurTech and digital disruption in the insurance industry. Join host and CEO of Kanopi, Nigel Fellowes-Freeman as he interviews industry leaders and unpacks the latest trends shaping the future of insurance.
In this captivating episode of "Building tomorrow's insurer," host Nigel Fellowes-Freeman sits down with Sam White, the remarkable Founder and CEO of Stella Insurance, to discuss her inspiring journey in the insurance industry.
The concept of feminine insurance and why it is crucial in today's world The changes that must occur within the insurance industry to foster compassion and create a more intuitive and customer-centric approach for women A look into the future of insurance with telematics and big data
Join us as we discover how Sam's passion for empowering women and her vision for a more compassionate and intuitive insurance experience led her to establish Stella Insurance, a groundbreaking venture that has already made waves UK and now in Australia.
Get access to invaluable insights into:-As a passionate advocate for diversity, equality, and innovation, Sam outlines her vision for Stella Insurance and its role in revolutionizing the insurance industry.
Don't miss this engaging episode filled with wisdom, inspiration, and a fresh perspective on the future of insurance. Tune in to "Building tomorrow's insurer" now!
Note: Sam White is the multi-award-winning CEO of Freedom Services, which includes various insurance businesses in the UK and Australia. -
Featured in Feedspot's Top 10 Insurance Podcasts, Kanopi's latest podcast series 'Building tomorrow's insurer' explores the intersection of InsurTech and digital disruption in the insurance industry. Join host and CEO of Kanopi, Nigel Fellowes-Freeman as he interviews industry leaders and unpacks the latest trends shaping the future of insurance.
In this riveting episode of Building Tomorrow's Insurer, host Nigel Fellowes-Freeman is joined by Alex Taylor, Global Head of Emerging Technology at QBE Ventures. With extensive experience in innovation, disruption, and futurism in the insurance industry, Alex provides a unique perspective on the rapidly evolving forms of emerging technology in insurance. Here are some key themes covered in this episode:
The transformative role of artificial intelligence (AI), machine learning (ML), and large language models (LLMs) on the insurance industry Exploring the impact of emerging technologies like geospatial imaging on claims processing Navigating the tricky balance between policy and progress Uncovering the potential applications of crypto and NFTs in insurance Establishing a blueprint for navigating disruption for next-gen insurersWhether you're a tech enthusiast, an innovative insurer or interested in ventures, this episode is a must-listen. Tune in for Alex Taylor's invaluable insights.
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Featured in Feedspot's Top 10 Insurance Podcasts, Kanopi's latest podcast series 'Building tomorrow's insurer' explores the intersection of InsurTech and digital disruption in the insurance industry. Join host and CEO of Kanopi, Nigel Fellowes-Freeman as he interviews industry leaders and unpacks the latest trends shaping the future of insurance.
In this episode, we're thrilled to welcome Gonzalo Rodriguez, Head of Group B2B2C Partnerships at Generali, one of the largest global insurance and asset management providers. Join us as Gonzalo delves deep into the concept of the protection gap in society and the importance of offering compelling value propositions to address it. He shares his expert perspective on how insurers can leverage marketing strategies and innovative partnerships to create tailored solutions that resonate with their target audience.
How embedded insurance is revolutionizing the user experience in the insurance landscape Gonzalo's thoughts on the latest technological advancements and the opportunities they present for insurers The power of collaboration and how fostering strong partnerships can drive the insurance industry forward
In this episode we'll explore:Don't miss this engaging and informative conversation with one of the industry's leading experts on the future of insurance, marketing, and partnerships. Tune in now and discover the strategies and insights that are shaping tomorrow's insurer.
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Kanopi's latest podcast series 'Building tomorrow's insurer' explores the intersection of InsurTech and digital disruption in the insurance industry. Join host and CEO of Kanopi, Nigel Fellowes-Freeman as he interviews industry leaders and unpacks the latest trends shaping the future of insurance.
Our guest speaker this episode, is shaking up the industry with her bold vision to create more things instant in insurance and level up the playfield for smaller players by providing affordable technology. We’re thrilled to be speaking with Tetiana George, Co-founder and CEO of Curium, a revolutionary insurance app. She is also the Board Director of Insurtech Australia, a national not-for-profit organisation with a vision to create a world-leading insurtech ecosystem.
In this episode we'll explore:
How Curium has been levelling the playing field in the insurance industry and addressing unmet demand Navigating the challenges of a developing Australian insurtech market The urgent need for collaboration between players in the insurance industry Tetiana’s experience as a startup founder and the early years of building Curium A vision for the ideal future insurerThis episode is a must-listen for anyone who wants to learn about the exciting possibilities of insurtech, as well as the experiences of women who are leading the way in this space. Join us as we explore the world of insurtech with the brilliant and inspiring Tetiana George. Tune in now!
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Got questions about embedded insurance? Talk to an expert
For more information on the latest trends in insurtech, check out Kanopi's Youtube Channel
Follow Kanopi on social media: LinkedIn, Twitter
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Kanopi's latest podcast series 'Building tomorrow's insurer' explores the intersection of InsurTech and digital disruption in the insurance industry. Join host and CEO of Kanopi, Nigel Fellowes-Freeman as he interviews industry leaders and unpacks the latest trends shaping the future of insurance.
Joining us in today's episode is CEO of Insurtech Australia, Simone Dossetor. Heading up a national not-for-profit organisation with a vision to create a world-leading insurtech ecosystem, Simone's goal is to create a diverse community of insurance innovation and collaboration across the Australian insurance industry. Her breadth of experience on the corporate side and the not-for-profit side as Chief Operating Officer for Munich Re and Non-Executive Director of ANZIIF respectively, gives her a unique perspective of the vibrant insurtech market in APAC.
In this episode we'll explore:
The forces driving innovation within the insurance industry The unique strengths and challenges of the Australian insurtech ecosystem The opportunities for collaboration and expansion both within the region and globally Predictions for the insurtech market in 2023Get ready to be inspired and informed as we explore the cutting edge of the insurance industry with Simone Dossetor. Tune in now!
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Got questions about embedded insurance? Talk to an expert
For more information on the latest trends in insurtech, check out Kanopi's Youtube Channel
Follow Kanopi on social media: LinkedIn, Twitter
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Kanopi's latest podcast series 'Building tomorrow's insurer' explores the intersection of InsurTech and digital disruption in the insurance industry. Join host and CEO of Kanopi, Nigel Fellowes-Freeman as he interviews industry leaders and unpacks the latest trends shaping the future of insurance.
Anita’s journey and her passion for insurance Changing attitudes to innovation and technology within the industry The vision for Solution Underwriting and the importance of investing in people
In this episode, we're thrilled to be joined by a true leader in the industry, Anita Lane, Co-founder and Director of Solution Underwriting.
With a wealth of experience in the insurance sector, Anita has established herself as a thought leader in the industry. At Solution Underwriting, Anita has led the company's growth and success, building long-term relationships with brokers and making people the centre of her business.
Listen to the full episode to learn more about:Join us as we dive deep into the world of insurance with Anita Lane, and gain valuable insights and perspectives from one of the industry's brightest minds.
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Got questions about embedded insurance? Talk to an expert
For more information on the latest trends in insurtech, check out Kanopi's Youtube Channel
Follow Kanopi on social media: LinkedIn, Twitter
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Kanopi's latest podcast series 'Building tomorrow's insurer' explores the intersection of InsurTech and digital disruption in the insurance industry. Join host and CEO of Kanopi, Nigel Fellowes-Freeman as he interviews industry leaders and unpacks the latest trends shaping the future of insurance.
Our guest for today's episode is Andrew Rear, Non-executive Director at MEDGULF, ex-CEO of Digital Partners (Munich Re). Andrew has extensive experience in the insurance industry and brings a unique perspective on how technology is transforming the sector. From growing insurance businesses in UK, Africa and Asia to his current role at MedGulf, Andrew has a deep understanding of the challenges and opportunities in the insurance space. In this episode, we'll delve into his thoughts on:
Rise of insurtech and comparison to trends in fintech The evolving role of players in the insurance industry and; Future predictions for the insurtech market in 2023.Get ready to be inspired and informed as we explore the cutting edge of the insurance industry with Andrew Rear. Tune in now!
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Got questions about embedded insurance? Talk to an expert
For more information on the latest trends in insurtech, check out Kanopi's Youtube Channel
Follow Kanopi on social media: LinkedIn, Twitter
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Kanopi's latest podcast series 'Building tomorrow's insurer' explores the intersection of InsurTech and digital disruption in the insurance industry.
Join host Nigel Fellowes-Freeman as he interviews industry leaders and unpacks the latest trends shaping the future of insurance. Our guest for today's episode is Dr Kaenan Hertz, Managing Partner of Insurtech Advisors and Co-Founder of Ahoy! Insurance. Kaenan has played a key role in innovating many start-ups and established carriers, having worked in leading positions with several insurance companies, banks and consulting firms like USAA, Citibank and EY.
This episode discusses:
The latest developments in the InsurTech space globally Strategies incumbent insurers can use to accelerate innovation How to embrace ecosystem thinkingIf you're interested in hearing from more industry leaders and domain experts in this space, watch Kanopi's virtual roundtable discussion embracing the embedded insurance movement here.
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Got questions about embedded insurance? Talk to an expert
For more information on the latest trends in insurtech, check out Kanopi's Youtube Channel
Follow Kanopi on social media: LinkedIn, Twitter
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"Insurtech start-ups make up a tenth of all companies that have achieved unicorn status in the global fintech space, making the sector among the industry’s strongest players." - Centre for Finance, Technology and Entrepreneurship (CFTE) Report 2022
But the shift towards ecosystems goes beyond just tech-led unicorns. In fact, it reflects a broader move away from vertical integration and towards compelling new value propositions from independent, specialised and modular players. The result? A radically changed economic landscape.
Within the next decade, no sector will be left untouched and insurance is no exception.
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Get insights from some of the insurance industry's brightest minds in Kanopi's virtual roundtable discussion "Embracing embedded insurance". Join our panel as they discuss the next iteration of embedded insurance and its impacts on the insurance value chain. Watch the video: https://blog.kanopicover.com/on-demand-embracing-embedded-insurance
What you'll learn:
✔️ How various players in the insurance value chain are approaching and planning for the embedded insurance 2.0 revolution
✔️ How major players in other industries are succeeding through strategic partnerships
✔️ How incumbents, insurtechs and new entrants can generate new value and net new growth for the industry through collaboration -
As consumers across the world emerge from crisis mode after two years spent in the grip of COVID-19, they expect an elevated level of service from their insurers. Over the past two and a half years life has been in fast-forward mode, requiring us all to rapidly change the way we live our lives. Ecosystem-style services have blossomed in nearly every industry, addressing every aspect of customer demand and in some cases even anticipating them beforehand. But insurance is still viewed as a late bloomer in this space.
Innovation and agility are the need of the hour, as insurers pivot their operating models to seamlessly blend the physical and digital aspects of customer experience. Kanopi's Founder and CEO Nigel Fellowes-Freeman explains why customers are expecting more out of their insurers and how insurers can respond effectively.
To learn more about customer expectations in 2022 read the full article here.
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For more information on embedded insurance, check out curated playlists on Kanopi's YouTube channel
Follow us on Twitter and LinkedIn for updates and articles on embedded insurance.
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Kanopi CEO and Founder Nigel Fellowes-Freeman recaps the sponsored VIP Lunch session: Creating value through partnerships at this year's Insurtech Summit Australia.
The event brought together leading insurers and domain experts who provided varying perspectives on the paradigm shift in insurance today and the race to digitise.
Learn about
Current areas of insurance where collaboration is booming Common challenges faced by insurers and insurtechs when partnering Discussions to have early on in the partnership to ensure successGot questions about embedded insurance? Talk to an expert.
For more information on the latest trends in insurtech, check out Kanopi's Youtube Channel.
Follow Kanopi on social media: LinkedIn, Twitter
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