Episodes
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In part 3 of this week's episode with Dan Drogman we're discussing what is the future of buildings, both commercial and residential?
Dan Drogman is a software development entrepreneur and CEO of Smart Spaces. He provides leading owners and developers of real estate with smart building solutions.
Smart Spaces enables building owners to add an extra dimension to their services via its internet of things cloud-based platform, smartphone app and digital twin, giving clients 360-degree engagement with and control of their office environment. From a secure automated entry system with Apple Wallet functionalities, to control of lighting and heating, and connecting with the office concierge, the technology is revolutionising the role of the traditional building owner and occupier.
In part 3, we cover:
🏦 Smart building technology and its impact on property valuations
🧑🎓 WiredScore or SmartScore accreditation to get an advantage with peers
🌍 Smart building technology and its adoption in different countries
🔐 Smart building security and IoT vulnerabilities
📺 Technology and obsolescence - is it an issue in buildings?
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In part two, with Dan Drogman from Smart Spaces, we're discussing the benefits of smart buildings and how they differ for each building stakeholder?
Dan Drogman is a software development entrepreneur and CEO of Smart Spaces. He provides leading owners and developers of real estate with smart building solutions.
Smart Spaces enables building owners to add an extra dimension to their services via its internet of things cloud-based platform, smartphone app and digital twin, giving clients 360-degree engagement with and control of their office environment. From a secure automated entry system with Apple Wallet functionalities, to control of lighting and heating, and connecting with the office concierge, the technology is revolutionising the role of the traditional building owner and occupier.
In part 2, we cover:
📀 Digitalising office buildings for improved efficiency and engagement
🔒 Using technology to improve building access and security
🚫 Common mistakes in smart building implementation
💻 Technology adoption and commitment
👩💻 Embracing technology in surveying and its benefits
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Missing episodes?
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In this week's episode, we are speaking with Dan Drogman from Smart Spaces! In part one, we're discussing what is a Smart Building or a digital twin?
Dan Drogman is a software development entrepreneur and CEO of Smart Spaces. He provides leading owners and developers of real estate with smart building solutions.
Smart Spaces enables building owners to add an extra dimension to their services via its internet of things cloud-based platform, smartphone app and digital twin, giving clients 360-degree engagement with and control of their office environment. From a secure automated entry system with Apple Wallet functionalities, to control of lighting and heating, and connecting with the office concierge, the technology is revolutionising the role of the traditional building owner and occupier.
In part 1, we cover:
📊 Optimising workplace environments for people and energy efficiency
🏰 Smart building technology and its benefits
🔋 Smart building technology and energy efficiency.
🧑🤝🧑 What is a digital twin and what uses does it have
📉 Smart buildings, AI, and data analysis
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In part three, of this week's episode with Hilary Grayson, we're discussing the importance of sustainability in surveying and the advice given to customers. Hilary joined Sava in 2003 and is now a Director focusing much of her time on the development of new qualifications. Following a degree in Estate Management at Southbank Polytechnic (now LSBU), Hilary qualified as a General Practice Surveyor in 1983 leading her to work for private consultancies in London and Bromley Council before joining RICS at Great George Street. She joined Surveyors and Valuers Accreditation Ltd which was later acquired by NES Ltd (now Sava). At Sava, she went on to set up the original assessment centre and created the Diploma in Residential Surveying and Valuation.
In part 3, we discuss:
🌱 How the diploma program has evolved to include more sustainability-focused content
🏦 Increasing importance of considering the EPC (Energy Performance Certificate) in the valuation process
🏗️ The lack of renewable technologies in new builds,
🎒 The availability of small CPD modules on sustainability
💦 The importance of small, practical changes in addressing climate change
🧑🏫 The importance of educating property users on how new materials and technologies work (e.g. heating panels)
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In part TWO, of this week's episode with Hilary Grayson, we're discussing how to attract new candidates to your business.
Hilary joined Sava in 2003 and is now a Director focusing much of her time on the development of new qualifications.
Following a degree in Estate Management at Southbank Polytechnic (now LSBU), Hilary qualified as a General Practice Surveyor in 1983 leading her to work for private consultancies in London and Bromley Council before joining RICS at Great George Street. She joined Surveyors and Valuers Accreditation Ltd which was later acquired by NES Ltd (now Sava). At Sava, she went on to set up the original assessment centre and created the Diploma in Residential Surveying and Valuation.
In part two, we cover:
🗞️ The importance of marketing and sales processes to attract new blood into the surveying profession
🎓 What a typical graduate looks like / is there one?
👋 How to attract new graduates to your practice
🫶 How to support and train new graduates
✅ The benefits of graduates who come from non-property backgrounds
Plus more...
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In this week's episode, we are speaking with Hilary Grayson from Sava!
In part one, we're discussing how to decide if surveying is for you and what to consider before you do.
Hilary joined Sava in 2003 and is now a Director focusing much of her time on the development of new qualifications.
Following a degree in Estate Management at Southbank Polytechnic (now LSBU), Hilary qualified as a General Practice Surveyor in 1983 leading her to work for private consultancies in London and Bromley Council before joining RICS at Great George Street. She joined Surveyors and Valuers Accreditation Ltd which was later acquired by NES Ltd (now Sava). At Sava, she went on to set up the original assessment centre and created the Diploma in Residential Surveying and Valuation.
In part 1, we're discussing
😍 The importance of having a genuine interest in property
🏡 The benefits of caring about how a building is used and who uses it
🫶 Guidance and support in making an informed decision
👪 Understand the commitment you're making and the need for support networks
👀 The realities of shadowing, GDPR and insurance
Plus much more...
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In PART 3 of this week's episode, we speak with Christine O'Rourke from RICS about what Alternative Dispute Resolution (ADR) is in surveying.
Across the three parts of this episode, we are discussing how professional conduct, complaints handling and dispute resolution are tied together and how they are positive tools for helping you provide a great service.
Christine develops professional conduct, ethical and competence standards. This uses her experience of working with different professions, regulatory casework, analysing information and making and communicating difficult decisions to support members of RICS and regulated firms in delivering high standards of service and responsible business.
In Part 3 of this episode, we discuss:
😠 What is ADR?
⚖️ Does it include legal representation?
⚠️ What happens at the outcome?
🏆 How many ADR cases are found in favour of the firm?
💰 Why ADR is free for the customer
📣 Ways to avoid complaints in the first place
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In PART 2 of this week's episode, we speak with Christine O'Rourke from RICS about why a good Complaints Handling Process is important.
Across the three parts of this episode, we are discussing how professional conduct, complaints handling and dispute resolution are tied together and how they are positive tools for helping you provide a great service.
Christine develops professional conduct, ethical and competence standards. This uses her experience of working with different professions, regulatory casework, analysing information and making and communicating difficult decisions to support members of RICS and regulated firms in delivering high standards of service and responsible business.
In Part 2 of this episode, we discuss:
🤝 Which parties the CHP applies to in a transaction
📚 The benefits of a two-stage complaints handling procedure
😡 What does a good CHP contain?
🧩 Should you keen complaints handling internal or use external help as an SME
💭 Reframing complaints as opportunities for amicable outcomes
✅ The importance of checking facts
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In this week's episode, we speak with Christine O'Rourke from RICS. In Part 1, we discuss what is professional conduct in surveying.
Across the three parts of this episode, we are discussing how professional conduct, complaints handling and dispute resolution are tied together and how they are positive tools for helping you provide a great service.
Christine develops professional conduct, ethical and competence standards. This uses her experience of working with different professions, regulatory casework, analysing information and making and communicating difficult decisions to support members of RICS and regulated firms in delivering high standards of service and responsible business.
In this snippet from Part 1 of this episode, we discuss:
🧑🏫 What professional conduct is
📰 Keeping up to date with new rules and regulations
👂 The process of putting together professional conduct rules
🤖 The importance of tech providers and professionals working together to understand AI and its applications in surveying
👍 Involving someone trusted in bigger decisions making to help maintain professional conduct
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In part 3 of this week's episode, we speak with Sarah Worthington and Shane Pither from Select Car Leasing.
In Part 3, we are discussing if you should lease or buy your next car.
Select Car Leasing is one of the UK's largest independent specialists for car and van leasing. Established in 2004, we have now supplied lease vehicles for over 15 years to thousands of customers across the UK.
In part 3 of this episode, we discuss:
⏰ The realities of charging times for EVs
🔌 The challenges and realities of accessing charging infrastructure
🏠 Solutions for accessing charging points when at home
⛽ Will hydrogen take over or is electric here to stay?
🚕 Transition options such as hybrids
🧑⚖️ Legislation changes affecting cars
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In this week's episode, we speak with Sarah Worthington and Shane Pither from Select Car Leasing.
In Part 2, we are discussing what is the future of the electric car market?
Select Car Leasing are one of the UK's largest independent specialists for car and van leasing. Established in 2004, we have now supplied lease vehicles for over 15 years to thousands of customers across the UK.
In part 2 of this episode, we discuss:
🚙 Electric vehicle leasing
👛 Salary sacrifice benefits
📱 Leasing vs. buying cars in the UK with uncertain technology advancements.
🚐 Combustion vs electric vs hybrid
🛻 Second-hand market for EV leasing
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In this week's episode, we speak with Sarah Worthington and Shane Pither from Select Car Leasing.
In Part 1, we are discussing what the realities of electric cars are in the 2020s. Select Car Leasing are one of the UK's largest independent specialists for car and van leasing. Established in 2004, we have now supplied lease vehicles for over 15 years to thousands of customers across the UK.
In Part 1 of this episode, we discuss:
📏 Understanding your mileage when considering an EV
🔌 The level of choice available with EVs
🚗 The realities of range anxiety
🔋 How to charge most efficiently
🪫 How often do people actually run out of charge
♻️ Battery recycling
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In this week's episode, we speak with Parita Odedra & Melissa Gough-Rundle from LionHeart. In Part 4, we discuss how surveyors can help support LionHeart
LionHeart is the independent charity for RICS professionals, past and present, and their families.
Their aim is quite simple: to be there for members whenever life throws them a curve ball, from the very beginning of their career as an APC candidate or apprentice, right through to retirement.
In Part 4 of this episode, we discuss:
👑 How to become an ambassador at LionHeart
💰 The importance of donations to LionHeart
💳 How to donate via your RICS subscription
📚 Sharing your story if you've used LionHeart
🔖 Setting up a crisis management plan as an SME
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In this week's episode, we speak with Parita Odedra & Melissa Gough-Rundle from LionHeart. In Part 3, What does LionHeart support actually look like?
LionHeart is the independent charity for RICS professionals, past and present, and their families.
Their aim is quite simple: to be there for members whenever life throws them a curve ball, from the very beginning of their career as an APC candidate or apprentice, right through to retirement.
In Part 3 of this episode, we discuss: ☎️ Ways to communicate with the helpline to suit you
🦶 How the first call works
🗓️ What happens after the first call and how long support is available
🙏 What areas can LionHeart support you with
🆘 What services LionHeart have available
🏋️ Training and workshops available to help you generally
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In this week's episode, we speak with Parita Odedra & Melissa Gough-Rundle from LionHeart. In Part 2, who provides the support at LionHeart and how is it accessed?
LionHeart is the independent charity for RICS professionals, past and present, and their families.
Their aim is quite simple: to be there for members whenever life throws them a curve ball, from the very beginning of their career as an APC candidate or apprentice, right through to retirement. In Part 2 of this episode, we discuss:
🙋 Who is your main point of contact
🫂 Are external consultants used?
🚶♂️ The importance of taking the first step in seeking help
🤙 The different ways you can seek help
⚠️ Are any topics off-limits?
🏢 Stress in the workplace
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In this week's episode, we speak with Parita Odedra & Melissa Gough-Rundle from LionHeart. In Part 1, we discuss what is LionHeart and what are the misconceptions?
LionHeart is an independent charity for RICS professionals, past and present, and their families.
Their aim is quite simple: to be there for members whenever life throws them a curve ball, from the very beginning of their career as an APC candidate or apprentice, right through to retirement.
In this first part we discuss the realties of LionHeart and the misconceptions about them as these can be reasons that result in you not getting in touch when you are able to.
In Part 1 of this episode, we discuss:
🫂 Who LionHeart provides support to
🤷♂️ The misconceptions about LionHeart's links with other bodies, such as the RICS
👛 How LionHeart is funded
🏦 If LionHeart gets funding from the government
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In part 3 of this week’s episode, we speak with Nic Cory from Absolar about what the future of the built environment looks like.
Across the three parts of this episode, we are discussing how AI is changing how properties can be surveyed and the role of solar and heat pumps in the future of the built environment.
Nic is an entrepreneurial Finance Director with a diverse background in Big 4 audit, deals, private equity and property fund management. His journey has led him to Absolar, where they are using technology and data to drive Net Zero opportunities and decarbonise property portfolios whilst ensuring financial returns for clients.
Absolar exists to help people and businesses reduce their energy costs whilst adopting renewable energy sources. Using unique AI-based remote sensing and GIS technology, Absolar can carry out remote solar surveys for any building, portfolio, and city, wherever you are in the UK.
In Part 3 of this episode, we discuss:
🔋 Advancements in heat pumps and batteries
💽 The need for a national database to track installations
📊 The challenge of convincing property developers to view decarbonisation as an investment rather than a cost
📗 Creating awareness of the benefits of decarbonisation and energy efficiency
👷♂️ Free survey from Absolar for commercial properties through their partnership with NatWest.
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In this week’s episode, we speak with Nic Cory from Absolar.
Across the three parts of this episode, we are discussing how AI is changing how properties can be surveyed and the role of solar and heat pumps in the future of the built environment.
Nic is an entrepreneurial Finance Director with a diverse background in Big 4 audit, deals, private equity and property fund management. His journey has led him to Absolar, where they are using technology and data to drive Net Zero opportunities and decarbonise property portfolios whilst ensuring financial returns for clients.
Absolar exists to help people and businesses reduce their energy costs whilst adopting renewable energy sources. Using unique AI-based remote sensing and GIS technology, Absolar can carry out remote solar surveys for any building, portfolio, and city, wherever you are in the UK.
In Part 2 of this episode, we discuss:
🎨 The design and installation process for solar PV systems
🪫 Issues with the UK’s grid infrastructure and handling the increased power generated by solar PV systems
🌞 The challenges of taking a property off the grid, particularly in the residential sector
🔋 The increasing use of batteries in residential installations
📊 How many residential and commercial properties are suited to solar installations
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In this week's episode, we speak with Nic Cory from Absolar.
Across the three parts of this episode, we are discussing how AI is changing how properties can be surveyed and the role of solar and heat pumps in the future of the built environment.
Nic is an entrepreneurial Finance Director with a diverse background in Big 4 audit, deals, private equity and property fund management. His journey has led him to Absolar, where they are using technology and data to drive Net Zero opportunities and decarbonise property portfolios whilst ensuring financial returns for clients.
Absolar exists to help people and businesses reduce their energy costs whilst adopting renewable energy sources. Using unique AI-based remote sensing and GIS technology, Absolar can carry out remote solar surveys for any building, portfolio, and city, wherever you are in the UK.
In Part 1 of this episode, we discuss:
🌱 Using AI to accelerate the change to renewable energy across property
🗺️ How AI helps surveyors assess large numbers of buildings more efficiently
🏫 The importance of understanding a roof's makeup, including its orientation, pitch, and solar potential, to determine whether solar PV is a viable option.
🤖 The limitations of AI in real estate
👷♂️ The potential replacement of surveyors with AI
🦾 How AI will become more accessible to different parts of surveying
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In PART FOUR of this week's episode, we are speaking with James Warren from UK Drainage Professionals about the importance of customer experience and setting expectations.
Across the three parts of this episode, we are discussing everything off-mains drainage, the basics, the legislation, and the key things to look out for.
James is incredibly passionate about off-mains drainage, its impact on the environment, and helping people to really understand a quite complicated and less common topic. James has an enthusiasm that you can't help get but energised by.
James's experience has been gained in both the insurance and drainage industries. He started his career working in claims management for the UK’s largest insurer, before moving into the drainage industry in which he had the opportunity to combine both skills. James is our expert on anything from repair scopes to assessing insurance cover.
In Part 4 of this episode, we discuss:
🤓 Benefits of easy to read guides for customers who don't deal with the service you provide all the time
📣 The key to good communication=
👂 Setting customer expectations to achieve a great outcome
🤝 Understanding all your customer touch points and when the experience starts
🔍 The importance of transparency
💬 The benefits of a pre-works walk and talk meeting
💻 The importance of technology in the process and when to use it
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