Episodes
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In this episode of Talking HealthTech, host Nathan Moore speaks with various guests, including Natalie Collard, Eimer Boyle, Kara Burns, Dreda Heard, Sarah Pearson, Lana Bell, Aimee Solomon, Kath Feely, Nirvana Luckraj, Katy Aish, Glynnis Aubrey, and Helen Cox about the Women in Digital Health Leadership Program run by the Australasian Institute of Digital Health (AIDH).
The discussion revolves around the program’s impact, personal transformations, and professional growth in digital health. This episode was recorded during the celebration event for the 2024 cohort.
Key Takeaways:
Program Structure: Structured as a six-month blended learning experience, the program is designed to cultivate leadership capabilities tailored to the digital health domain.Benefits of the Leadership Program: The leadership program benefits new and experienced managers by creating valuable networking opportunities within the digital health sector.Positive Experiences and Empowerment: The program fosters empowerment and personal transformation, focusing on networking and skill enhancement for professionals in various roles across the health system.Transition to Digital Health: The program supports professionals transitioning into digital health from clinical or other fields, focusing on improving safety, quality, and medication management.Encouraging Participation: The initiative encourages professionals to explore opportunities in digital health leadership, highlighting the program’s role in fostering skill development and professional networking.Check out the episode and full show notes on the Talking HealthTech website.
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Peter Birch from Talking HealthTech was in Melbourne, Australia, for the Oracle Health Collaboration Forum 2024, where he had the opportunity to connect with some of the key senior leaders at Oracle Health from Australia and around the world, as well as their customers and partners.
In this feature episode of Talking HealthTech, we focus on those conversations with Oracle Health customers and partners, including Raelene Donovan, Acting Chief Clinical Information Officer at eHealth Queensland; Lily Liu, Divisional Director of Digital Health at Western Health; Josh Simmons, Director at Metro South Health; and Ricko Suryadinata and Shelby Jasper, Clinical EMR Analysts at Eastern Health. These discussions delve into the challenges and successes of implementing electronic medical records (EMRs) and digital solutions within diverse health services, providing a comprehensive look at how digital transformation is reshaping healthcare delivery in Australia.
Key TakeawaysRaelene Donovan:Discusses the implementation of a unified EMR system across Queensland and the benefits of centralising health records for enhanced clinician efficiency and patient care.Lily Liu:Explores the digital transformation at Western Health, including the expansion of Oracle’s EMR system and the integration of new tools to improve patient care.Josh Simmons:Highlights the importance of extending digital health platforms beyond hospital settings to improve continuity of care and the role of patient portals in empowering patients.Ricko Suryadinata and Shelby Jasper:Share insights on optimising EMR functionality in outpatient settings at Eastern Health and the importance of simplifying workflows and securing clinician buy-in.
Timestamps[00:01:10] - Raelene Donovan discusses the EMR rollout in Queensland.[00:08:05] - Lily Liu on digital transformation at Western Health.[00:12:44] - Josh Simmons talks about extending digital health platforms at Metro South Health.[00:17:41] - Ricko Suryadinata and Shelby Jasper share their experience with EMR optimisation at Eastern Health.Check out the episode and full show notes on the Talking HealthTech website.
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Missing episodes?
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In this episode of Talking HealthTech, host Peter Birch speaks with a panel of distinguished guests including Simone Clarke, CEO of UN Women Australia; Dr Stephanie Allen, Partner at Kearney; Kathryn Evans, Managing Director of BioMarin Pharmaceutical Australia Pty Ltd; Professor James Elliott, Director of The Kolling Institute; Professor Bronwyn Graham, Director of the Centre for Sex and Gender Equity in Health and Medicine; Dr Elizabeth Shaw, Interventional Cardiologist and Director of Cardiology at Sydney Adventist Hospital and Shaw Cardiology; and Dr Roopa Mehta, Consultant at Kearney.
The discussion, recorded as part of the Kearney round table, explores domestic violence, healthcare disparities, leadership representation, economic empowerment, and the significant impact of investing in women's health on the nation's economic and social fabric.
Key Takeaways
UN Women Australia Focus: The organisation is committed to raising advocacy, awareness, and funds for vital programs addressing women's health, education, equality, and protection in Australia.Emergency Situations: Women have higher mortality rates in emergencies due to familial responsibilities, necessitating better emergency response strategies.Economic Empowerment: Financial independence for women is crucial for overall societal progress.Investment in Women's Health: Increased awareness and investment in health areas disproportionately affecting women can yield significant economic benefits.Gender Representation in Leadership: Underrepresentation of women in leadership roles remains a concern despite progressing female political representation.Clinical Trials and Research: Emphasis on including women in clinical trials to ensure gender-specific healthcare findings and solutions.Sustainable Development Goals: Gender equality is pivotal for achieving all 17 Sustainable Development Goals (SDGs) by 2030.Check out the episode and full show notes on the Talking HealthTech website.
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In this episode of Talking HealthTech, host Regina Akacich speaks with Nic Blair, founder and CEO of Midnight Health, about the rise of digital care delivery platforms and the future landscape of healthcare innovation in corporate Australia.
Since launching in 2021, Midnight Health has significantly reshaped how Australians access health services, including telehealth and pharmacy delivery, and recently introduced Australia's first comprehensive corporate health program.
Key Takeaways
🌙 Midnight Health Overview: Midnight Health operates consumer-facing brands like hub.health and youly, focusing on providing comprehensive telehealth and pharmacy services.
🏢 Corporate Health Space: The launch into corporate health aims to fill a significant gap between EAP and corporate health insurance, particularly in primary care accessibility.
🌏 Regional and Remote Impact: Midnight Health serves a significant portion of regional and remote areas in Australia, utilising telehealth to bridge access gaps.
📱 Consumer Expectations: High expectations for digital healthcare experiences, likened to other digital consumer experiences. Midnight Health consistently seeks customer feedback to improve its services.
🚀 Challenges and Future Goals: Resource constraints and maintaining an ambitious product roadmap are ongoing challenges. Future goals include advancing preventative health and chronic disease management through data utilisation and technology.
Check out the episode and full show notes on the Talking HealthTech website.
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In this episode of Talking HealthTech, host Peter Birch speaks with Serge Lauriou from My Medic Watch about integrating smart technology in healthcare, focusing on their smartwatch applications.
This episode was recorded during HLTH 2024 in Las Vegas and discusses My Medic Watch's journey and future direction, highlighting consumer and provider benefits.
Key Takeaways:
Purpose and Scope: My Medic Watch develops smartwatch applications that detect seizures, falls, and cardiac events, aiming to provide immediate assistance through automated alerts to caregivers.Data and AI Integration: The company is leveraging AI and machine learning to predict medical events before they occur, potentially preventing falls and seizures.Consumer and B2B Shifts: Initially a consumer-focused product, My Medic Watch is transitioning to a B2B model to better integrate into healthcare systems and provide comprehensive patient monitoring.Commercial Smartwatches: The application is designed to work on existing commercial smartwatches, utilising their health data and sensors.Predictive Analytics: Emphasis on capturing continuous health data to create predictive models for medical events, highlighting a proactive approach in healthcare.Check out the episode and full show notes on the Talking HealthTech website.
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In this episode of Talking HealthTech, host Peter Birch speaks with Mani Sahihi and Luke Fletcher from Foxo at HLTH 2024 in Las Vegas.
Recorded at The Venetian Expo Center, this episode explores Foxo's growth journey, its innovative solutions in secure communication within healthcare, and its expansion from radiology into other sectors such as hospitals, pathology, and pharmacies.
Key Takeaways:
📈 Growth Beyond Radiology: Foxo's initial focus was on secure communication in radiology, but they have significantly expanded their platform to encompass hospitals, pathology, pharmacy, and primary care.
🔒 Secure Communication: The foundation remains secure communication, but it now includes document sharing, video, and messaging capabilities, all designed to navigate industry challenges like bureaucracy and policy.
🌍 US Market Relevance: Foxo's solutions address communication challenges in Australia and the US, adapting to local needs while solving common issues in healthcare communication.
🔄 Change Management and Adoption: Successful integration into existing systems can simplify change management and increase adoption rates, crucial for platforms like Foxo.
Check out the episode and full show notes on the Talking HealthTech website.
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n this episode of Talking HealthTech, host Regina Akacich speaks with Steven McPhail, Amina Tariq, and Sundresan Naicker from the Australian Centre for Health Services Innovation (AusHSI) about the state of digital health, the misconceptions around predictive models, and the need for a systems approach to healthcare innovation.
Key Takeaways
AI's Potential: AI plugins for telehealth can help physiotherapists measure joint angles and range of motion, while AI for wound care management offers objective feedback. Generative AI is also being explored for the development of new drugs.Caution with AI: The importance of focusing on preventative medicine and the need for skepticism about AI's rapid advancements without fully understanding their implications.Ethical Concerns and Data Privacy: There are significant ethical concerns and data privacy issues surrounding AI, particularly when summarizing call notes and scraping emails.Balancing AI and Humzan Touch: The importance of using AI to augment human capabilities rather than replace them, ensuring the human touch in patient care remains vital.Future of AI in HealthTech: Envisioning a future where AI assists in reducing clinician burnout, improving health outcomes, and lowering costs while fostering innovation and start-ups in the healthtech space.Check out the episode and full show notes on the Talking HealthTech website.
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In this episode of Talking HealthTech, host Sophie Turner speaks with William Hadden, the Managing Director of Oneview Healthcare for the ANZ region.
They discuss Oneview's Care Experience Platform, its impact on patient care, and the importance of technology integration in healthcare settings.
Key Takeaways:
Oneview Care Experience Platform: Oneview provides a platform that enhances patient care and optimizes care team workflows within hospital settings through technology.Comprehensive Patient Care: The platform offers more than entertainment. It includes features for patient distraction, communication, targeted education, and meal ordering, contributing to a more comfortable and controlled hospital stay.Discharge Planning: The system aids in discharge planning by providing workflows for staff to ensure patients are well-prepared for discharge with necessary information and medications.Adaptability and Integration: Oneview’s platform allows hospitals to start small and scale up. It integrates with various hospital systems, offering seamless interoperability.Challenges in Implementation: Emphasis on solving real problems, change management, and ensuring the technology is user-friendly and has a low overhead for staff.Creative Uses and Future Potential: Stories of unique uses of the platform highlight its flexibility. Future enhancements include AI integration and a mobile offering to further lower the barriers and costs of technology implementation in hospitals.Check out the episode and full show notes on the Talking HealthTech website.
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In this episode of Talking HealthTech, host Sophie Turner speaks with Landell Archer from Pexip about the integration of AI in healthcare and its potential impacts on multiple sectors.
Landell shares her journey from being an exercise physiologist to working in health technology.
She discusses how AI is applied in health care, defence, government, justice and the ethical considerations involved.
Key Takeaways:
AI's Potential: AI plugins for telehealth can help physiotherapists measure joint angles and range of motion, while AI for wound care management offers objective feedback. Generative AI is also being explored for the development of new drugs.Caution with AI: The importance of focusing on preventative medicine and the need for scepticism about AI's rapid advancements without fully understanding their implications.Ethical Concerns and Data Privacy: There are significant ethical concerns and data privacy issues surrounding AI, particularly when summarising call notes and scraping emails.Balancing AI and Human Touch: The importance of using AI to augment human capabilities rather than replace them, ensuring the human touch in patient care remains vital.Future of AI in HealthTech: Envisioning a future where AI assists in reducing clinician burnout, improving health outcomes, and lowering costs while fostering innovation and start-ups in the healthtech space.Check out the episode and full show notes on the Talking HealthTech website.
Loving the show? Leave us a review, and share it with someone who might get some value from it.
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In this episode of Talking HealthTech, host Peter Birch speaks with Steven Parrish, Chief Medical Information Officer at Dedalus, and Viti Handyside, Product Manager for ORBIS EMR at Dedalus, about how digital clinical solutions can impact clinician retention and recruitment.
This special live recording touches on balancing clinical workflows with patient needs and provides insights into integrating AI, telehealth, and other technologies in healthcare.
The episode also discusses the current challenges facing the healthcare workforce in Australia and worldwide.
Key Takeaways:
🗂️ Traditional EMRs can be cumbersome and need improvements to streamline clinician tasks and reduce redundant documentation.
🤝 The alignment of clinician workflows with patient engagement can be supported by technology like AI, dashboards, and telehealth.
🔗 Healthcare service fragmentation requires integrating in-person and virtual care for a cohesive system.
🛠️ Effective training and customization of technology solutions are essential to suit clinical workflows.
🗣️Involving clinicians and patients in discussions about technological advancements can ensure meaningful improvements.
💼 Addressing clinician burnout through well-integrated technology solutions is necessary for improving job satisfaction and retention.
Check out the episode and full show notes on the Talking HealthTech website.
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In this episode of Talking HealthTech, host Peter Birch speaks with Craig Tucker from Yooralla and Dr. Bryan Tan from Salesforce about Yooralla's digital transformation journey in the context of the National Disability Insurance Scheme (NDIS) and other sectors.
This discussion explores the complexities of disability care, the challenges in regulatory compliance, and the role of technology as an enabler for clients and the workforce.
This episode was recorded during Victorian Healthcare Week 2024 in Melbourne, Australia, capturing the dynamic and informative conversations at the event.
Key Takeaways:
Digital Transformation in Disability Care: Yooralla’s journey towards becoming more digitally eco-friendly is highlighted, showing how technology supports clients and workforce efficiency.Regulatory Environment and Compliance: The evolving regulatory requirements in the disability and aged care sectors necessitate agile and scalable tech solutions to ensure compliance and improve service delivery.Use of Salesforce Platform: Yooralla leverages Salesforce to manage back-office processes and enable front-facing digital tools for clients and staff.Importance of Data Quality: Emphasis on ensuring data governance and the ethical use of data to support AI-driven decisions in client care.Check out the episode and full show notes on the Talking HealthTech website.
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In this episode of Talking HealthTech, host Ruby Hartley speaks with Sarah Weller from Movember, Professor Bogda Koczwara from Flinders Centre for Innovation in Cancer, and Cindy Toms from Cancer Australia about the importance of integrating patient feedback into cancer care through advanced health technology.
They discuss the challenges and opportunities presented by the Pan Cancer initiative, focusing on data standardisation, interoperability, and the role of patient-reported outcomes in enhancing cancer treatment.
Key Takeaways:
Effective cancer treatment needs technology capable of managing longitudinal data across various healthcare providers and systems over extended periods.The interoperability of patient-reported outcomes is key to comparing care quality among different health settings and improving targeted care delivery.The Pan Cancer initiative aims to standardise and unify data collection nationwide, addressing differences in jurisdictional technologies and infrastructures.Future healthcare scenarios envision real-time feedback on patient outcomes, providing immediate care adjustments for better management.National benchmarking could help identify high-risk populations, guiding targeted training and better medication accessibility.The initiative by Movember aims to standardise patient-reported outcomes across cancer types in Australia, facilitating improved healthcare systems and decision-making processes.Check out the episode and full show notes on the Talking HealthTech website.
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In this episode of Talking HealthTech, host Peter Birch speaks with key leaders from Oracle Health during the Oracle Health Collaboration Forum 2024 in Melbourne, Australia. The episode features conversations with Shanna Adamic, Executive Director of the Oracle Health Foundation; Sam Lambson, Vice President of Interoperability at Oracle Health; and Philip Loya, Lead Business Developer and Market Strategist at Oracle Health.
They talk about a range of topics, including eliminating healthcare barriers for children worldwide, the importance of data integration for patient care, the challenges of achieving global interoperability, and how Oracle Health is localising its capabilities to meet the needs of the Australian healthcare ecosystem.
Key TakeawaysShanna Adamic:
Shanna shares her personal health journey, including her battle with a life-threatening brain tumour, and how it has influenced her work at the Oracle Health Foundation.The Oracle Health Foundation’s mission to remove healthcare barriers for children worldwide, providing essential medical support to those in need.Sam Lambson:
The ongoing challenges of achieving interoperability in healthcare, particularly regarding data sharing across systems.The potential role of a national Health Information Exchange (HIE) strategy in addressing interoperability issues in Australia.Philip Loya:
The importance of technology in simplifying healthcare processes, enabling clinicians to focus more on patient care.The impact of localising Oracle Health’s capabilities to improve healthcare infrastructure in Australia.
Timestamps[00:01:23] - Shanna Adamic discusses her health journey and the Oracle Health Foundation.[00:08:56] - Sam Lambson talks about interoperability challenges and solutions.[00:19:59] - Philip Loya on technology’s role in healthcare and localising solutions for Australia.Check out the episode and full show notes on the Talking HealthTech website.
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In this special bonus episode, we’re thrilled to introduce Consumer Health Partnerships, the latest addition to the Talking HealthTech Podcast Network.
Hosted by Shelley Thomson and produced in collaboration with the Patient Experience Agency, this new podcast is all about meaningful, patient-driven change in healthcare.
Consumer Health Partnerships is designed for healthcare professionals who are committed to putting patients at the centre of care. Each episode dives into how co-designing healthcare with consumers can lead to more impactful and compassionate care. Shelley and her guests—leaders, innovators, and advocates—explore what it means to collaborate with patients in building a system that serves everyone more effectively.
Episode 1: Empowering Youth Voices in Healthcare 🎙In the debut episode, Shelley speaks with Jorja Campbell and Brianna McCoola from Queensland Health. Together, they discuss the creation of a “Practice Guide to Adolescent and Young Adult Care” and highlight the benefits of bringing young voices into healthcare design. Through flexible and meaningful engagement, they’ve co-created a guide that reflects the real needs and experiences of young people in the healthcare system.
Who should listen?This podcast is essential listening for digital health professionals, clinicians, practice managers, and health leaders looking to integrate patient insights into their work. If you’re keen on improving services and building trust with patients, Consumer Health Partnerships offers practical strategies and inspiring stories to get you there.
💡 Don’t miss out—subscribe to Consumer Health Partnerships on Apple Podcasts, Spotify, or wherever you get your podcasts.
Apple Podcasts: https://podcasts.apple.com/au/podcast/consumer-health-partnerships/id1755798972?itscg=30200&itsct=podcast_box&ls=1&mttnsubad=1755798972
Spotify: https://open.spotify.com/show/1VmBBlTqIVkRefaDWPmJ3L?si=3cd63647368146be&nd=1&dlsi=ea80333fdeb54143
Patient Experience Agency Website: https://www.patientexperienceagency.com.au/podcast
This show is part of the Talking HealthTech Podcast Network, offering the latest in healthcare delivery, innovation, digital health, and more. Discover the network at www.talkinghealthtech.com/podcast/network.
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In this episode of Talking HealthTech, host Peter Birch speaks with Kristen Low, the National Billing Manager at Lumus Imaging about the importance of routine, effective troubleshooting, and early issue identification in healthcare technology.
She explains how the adoption of mPower Clinical Analytics from Nuance has revolutionised billing processes at Lumus Imaging, a private radiology provider with over 130 sites nationally.
Kristen also shares the advantages of involving frontline staff in technological integrations and discusses strategies for staying abreast of rapid advancements in diagnostic imaging and billing compliance.
Key Takeaways
Early Issue Identification: Troubleshooting and early identification of issues in technology is crucial for prompt diagnosis and treatment in healthcare.Frontline Staff Involvement: Successful implementation of new technology requires considering exceptions and actively involving frontline staff throughout the integration process.mPower Clinical Analytics: This platform has improved billing compliance and efficiency by enabling specific searches by modality, date, and site, addressing knowledge gaps, and maintaining compliance with industry guidelines.Professional Development: mPower Clinical Analytics aids radiologists by tracking work, supporting professional development, and ensuring adherence to industry standards.Technological Advances in Diagnostic Imaging: The integration of patient databases, voice recognition software, and electronic billing systems has streamlined processes and enhanced efficiency at Lumus Imaging.Check out the episode and full show notes on the Talking HealthTech website.
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In this episode of Talking HealthTech, host Peter Birch speaks with Aileen Lai, the CEO of HealthBeats, Susi Tegen from the National Rural Health Alliance (NRHA), and Melanie Molluso from Echuca Regional Health.
They explore the challenges of rural healthcare in Australia, the impact of technology such as remote monitoring, and the evolving role of nurse practitioners.
This episode was recorded during the 17th National Rural Health Conference in Perth, Australia, and captures key conversations on rural healthcare needs and solutions.
Key Takeaways
Rural Healthcare Challenges: Many rural Australians face significant gaps in healthcare access, resulting in poor health outcomes. Enhancing support and leveraging technology can improve these conditions.Project Implementation: Despite initial resistance, projects focusing on remote monitoring show positive patient impact, leading to broader staff buy-in.Nurse Practitioners' Role: Nurse practitioners can bridge healthcare gaps in rural areas by prescribing medication, ordering tests, and collaborating with remote consultants.Patient Education: Educating patients on managing conditions like diabetes and heart failure empowers them to take control of their health, reducing hospital visits.Technology's Role: Remote patient monitoring and telehealth are crucial for providing continuous care, especially in areas lacking specialists.Government and Industry Collaboration: Effective rural health care requires backing from the government and industry, highlighting the need for collaborative and innovative approaches to funding and resource allocation.Check out the episode and full show notes on the Talking HealthTech website.
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In this episode of Talking HealthTech, host Peter Birch speaks with Roy Hazelwood, the Manager of the Customer Contact Centre at Anglicare.
They discuss the challenges and strategies in centralising customer contacts, the role of Genesys technology in enhancing service delivery, and training methods to equip staff for handling stress and complex customer needs.
This episode was recorded during the Xperience event hosted by Genesys in Sydney.
Key Takeaways:
Centralising customer contacts at Anglicare has helped streamline service delivery and enhance customer experiences.Genesys technology plays a crucial role in ensuring that customer interactions are managed efficiently, even with staff working from home.Anglicare handles various communication channels, including voice chat, SMS, and email, and further integrates these with its IT service desk to improve internal operations.Effective training, such as ride-along training and accidental counsellor training, is essential for staff to manage diverse and often stressful customer situations.Maintaining privacy and having protocols to handle sensitive situations like potential financial exploitation or mental health crises is critical.Check out the episode and full show notes on the Talking HealthTech website.
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In this episode of Talking HealthTech, host Sophie Turner speaks with Jayne Thompson, the Chief Product Officer of MediRecords, Tim Pegler, the Senior Business Development Manager at MediRecords, and Alison Sayer, the CEO of Homeless Healthcare.
The conversation explores the intersection of digital health technology and services for vulnerable communities, exploring how MediRecords' innovative solutions, including their new admissions module, support the critical work being done by Homeless Healthcare in Perth.
Key Takeaways
MediRecords' Evolution: The development of MediRecords' new admissions module enhances patient care management over extended periods, from admission to discharge.Impact on Homeless Communities: Homeless Healthcare’s wide array of services, including pop-up GP clinics and street outreach programs, and how MediRecords' cloud-based solution has bolstered these.Cloud Technology Benefits: The transformative power of MediRecords' cloud capabilities allows for seamless access to patient records anytime and anywhere, thereby facilitating better care for homeless individuals.Future Innovations: MediRecords is set to introduce features like a patient portal and enhanced data insights to improve care quality and patient engagement further.Collaborative Development: Mutual benefits of the collaborative relationship between MediRecords and Homeless Healthcare, emphasising the importance of customer feedback in shaping effective digital health solutions.Check out the episode and full show notes on the Talking HealthTech website.
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In this episode of Talking HealthTech, host Peter Birch speaks with Stacey Clifford and Søren Rasmussen from Dedalus about the critical role of technology in enhancing prehospital care.
Stacey Clifford, with 26 years of clinical operations experience and digital health transformation expertise, and Søren Rasmussen, a product manager with 22 years in medical systems, discuss the challenges and solutions in prehospital care, focusing on ambulance ramping and the use of Dedalus' amPHI ambulance electronic prehospital record (ePCR) system.
Key Takeaways:
Multi-user Access & Real-time Information Sharing: The benefits of having multiple people access patient charts simultaneously are that it enhances collaboration and continuity of care. The ability to share images and ECGs and seek advice in real-time significantly improves prehospital care.Challenges of Integration: Discussion on the complexities of transitioning to unified systems due to different healthcare systems being at various stages and using outdated systems.Need for Standardisation: Emphasis on the messy state of integrating diverse IT systems and the necessity for standards like FHIR to achieve better interoperability.Phased Approach to Interoperability: Elaboration of the phased approach in Australian healthcare, using interim solutions like PDF transfers and amPHI web views to improve information sharing.Real-time Access for Paramedics: Real-time access to patient information from ambulances can significantly aid hospital teams in trauma situations, helping in better collaboration and continuous care.Designing User-friendly Systems: Dedalus’ initiative to involve paramedics in system design and testing to ensure practical utility is key to developing user-friendly, intuitive systems.Check out the episode and full show notes on the Talking HealthTech website.
Loving the show? Leave us a review, and share it with someone who might get some value from it.
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In this episode of Talking HealthTech, host Peter Birch speaks with Jenny Reichard, Senior Industry Executive for Healthcare, Julian Tass, Solutions Consultant, and Tim Deveson, Account Director for Healthcare, all from Genesys, about the critical role of modern communication platforms in healthcare.
The discussion, recorded during the Talking HealthTech Winter Summit 2024, focuses on transitioning from outdated communication methods to digital-first platforms, patient engagement, and the future of healthcare communication systems.
Key Takeaways
Seamless Communication: Importance of seamlessly transitioning between communication channels without losing information, particularly for non-native English speakers and international students.Improving Patient Experience: Leveraging contextual information to enhance patient experience and moving away from outdated habits for better efficiency in healthcare.Omnichannel Integration: Explore the integration of omnichannel engagement platforms with existing tech ecosystems, specifically the effective management of communications and data routing with EMR and CRM systems.Balancing Anonymity and Data Needs: Addressing consumer concerns about data privacy and the need for anonymity while ensuring essential information remains accessible to healthcare providers.Check out the episode and full show notes on the Talking HealthTech website.
Keep an eye out for the details of our Spring Summit happening in November of this year. For more information, go to talkinghealthtech.com/summit.
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