Episodes
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Katy Chandler, the VP of Talent Management at DuraServ, developed an internal credentialing program to train her industry’s frontline technicians more efficiently and effectively.
Katy shares how the program evolved to become a talent recruiting and retention tool by creating a visible career path for both new and experienced employees. She reveals the lessons she’s learned and the progress made with each new iteration— from creating flexibility for different skill levels and adding new technology to avoiding scope creep, assessing the capability to sustain the program, and achieving stakeholder buy-in and end-user satisfaction.
Resources:
Katy Chandler on LinkedIn: https://www.linkedin.com/in/katy-chandler DuraServ Website: https://duraservcorp.com/ DuraServ LinkedIn: https://www.linkedin.com/company/duraserv/ -
Cortney Marchetti, HR Director at OverDrive, and Lindsey Levinsohn, Team Lead for OverDrive’s corporate market, join the podcast to discuss how digital libraries can enhance strategic alignment for organizations.
Cortney and Lindsey break down the inherent value of creating alignment, on both small and large scales. They share stories and examples of integrating digital libraries into work and team environments, including how to foster a diverse culture of perspectives, create shared spaces of community, and instill common vocabulary that helps set a unified vision.
Resources:
OverDrive Website: https://www.overdrive.com Cortney Marchetti on LinkedIn: https://www.linkedin.com/in/cortney-marchetti Lindsey Levinsohn on LinkedIn: https://www.linkedin.com/in/lindsey-levinsohn-b9931922Books covered in the discussion:
Upstream by Dan Heath: https://heathbrothers.com/books/upstream/ Radical Candor by Kim Scott: https://www.radicalcandor.com/ Matthew McConnaughey: https://greenlights.com/ Daniel Pink: https://www.danpink.com/books/ Venus Williams: https://www.amazon.com/stores/Venus-Williams/author/B001ITTU8U?ref=ap_rdr&isDramIntegrated=true&shoppingPortalEnabled=true Karie Willyerd: https://www.amazon.com/stores/Karie-Willyerd/author/B003297IT2?ref=ap_rdr&isDramIntegrated=true&shoppingPortalEnabled=true -
Missing episodes?
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In an era of technological disruption, the skill gaps craze continues to grow for many organizations. Bob Mosher, CEO of APPLY Synergies joins the podcast to offer an alternative way to think about skill building.
In this episode of Accidental Trainer, Bob discusses how aligning on the definition of “skill” is a crucial first step, the undervalued role of applying upskilling into the context of the work, and the advantage of a performance-first mindset. Bob also shares the lessons learned from the competency-based model trend and how to increase skill application post-training.
Resources:
Bob on LinkedIn: https://www.linkedin.com/in/bmosher 5MomentsofNeed.com -
Global leaders agree that many people across the world are feeling the impact of a “loneliness epidemic.” Speaker, author and thought leader Devin Hughes discusses the state of human connection and how loneliness affects employee productivity on this episode of the Accidental Trainer Podcast.
Devin offers solutions for leaders struggling to approach the topic of loneliness with their team, how L&D can foster opportunities for connection, and improve the psychological safety of the organization’s culture. Check out the podcast for more insight into overcoming loneliness.
Resources:
Devin on LinkedIn: https://www.linkedin.com/in/ Devin’s Website: https://devinchughes.com/ Devin’s Twitter/X: https://twitter.com/DevinCHughes Devin’s Instagram: https://www.instagram.com/devinchughes/?hl=en Devin’s Books on Amazon: https://www.amazon.com/stores/Devin-C.-Hughes/author/B008MEKDXU?ref=dbs_a_mng_rwt_scns_share&isDramIntegrated=true&shoppingPortalEnabled=true -
Elaine Lin Hering is a facilitator, communications coach, and author of the newly released Unlearning Silence. An expert on using your voice in the workplace, Elaine unpacks several major themes from her book, common challenges facing trainers, cultivating awareness around learned silence, and empowering others to speak up.
Elaine offers practical advice for finding your authentic voice and navigating and mitigating direct speech. She also shares the basics of her “Three Buckets” framework and Little Experiments Method and how to implement them into a team’s culture. Listen for Elaine’s thought-provoking ideas to dismantle your own learned silence.
Resources:
Elaine Lin Hering on LinkedIn: https://www.linkedin.com/in/elainelinhering/ Elaine’s website: https://elainelinhering.com/ Unlearning Silence: How to Speak Your Mind, Unleash Talent, and Live More Fully: https://elainelinhering.com/book/ Elaine’s Newsletter: https://hello.elainelinhering.com/newsletter Elaine’s Instagram: https://www.instagram.com/elainelinhering/ -
Greg Harmeyer is the co-founder and CEO of TiER 1 Performance and the author of Impact with Love: Building Business for a Better World. On the podcast, Greg offers insight on how to shift an organization toward a modernized operating model, with the goal of intentionally creating a healthier work environment.
Greg details how clarity, consistency, and trust are essential to this process, the benefits of leaving traditional systems behind, and tips for instilling agility into a company’s workforce. The discussion also covers the six elements of a fulfilling role, the five pillars of a dynamically distributed authority organization, and the four levels of a hospitality minded culture.
Resources:
Greg on LinkedIn: https://www.linkedin.com/in/gregharmeyer/ Impact with Love: Building Business for a Better World: https://tier1performance.com/impact-with-love/ Points of Impact Newsletter: https://www.linkedin.com/newsletters/points-of-impact-7099343384342908929/ TiER1 Performance: https://tier1performance.com/ Greg’s ATD Blog Post- "How Are You Really Doing? Using Self-Reflection to Achieve Fuller Engagement, Performance, and Impact": https://www.td.org/atd-blog/how-are-you-really-doing-using-self-reflection-to-achieve-fuller-engagement-performance-and-impact -
Holly Burkett is the principal consultant of HB Consulting and Evaluation Works, a performance consultancy in Northern California, and the author of Learning for the Long Run. She joins the podcast to discuss change fatigue, where it comes from, and how TD professionals can help organizations overcome common change fatigue challenges.
Holly reframes change management as energy management and offers suggestions to embed wellness into organizational culture. Her 4-R framework will alter how L&D tackles change fatigue, and how leaders view capacity and capability within their employees.
Resources:
Holly on LinkedIn: https://www.linkedin.com/in/holly-burkett-phd-sphr-2672062/ HB Consulting and Evaluation Works: https://hollyburkett.com/ Holly’s TD article: https://www.td.org/magazines/td-magazine/combating-change-fatigue Holly’s Book, Learning for the Long Run: https://www.td.org/books/learning-for-the-long-run More from Holly at ATD: https://www.td.org/user/about/HollyBurkett-000002 Holly’s Change Management chapter in ATD's Organization Development Handbook: https://www.td.org/book/atds-organization-development-handbook -
Dr. Karl Kapp is a well-published author, professor at Commonwealth University, and all-around expert on instructional design and technology application in the L&D field. On the podcast, he shares his yearly predictions for the industry and which trends he expects to be popularized. Karl also gives his personal method for finding the latest fads, talks in-depth about the future of AI, and explains what soft skills will be deemed most valuable to organization leaders.
Resources:
Karl Kapp's Website: https://karlkapp.com/ On LinkedIn: https://www.linkedin.com/in/karlkapp/ Monthly Newsletter: https://www.linkedin.com/newsletters/l-d-easter-eggs-6599686641453977600/ YouTube: https://www.youtube.com/@ProfKapp01 L&D Mentor Academy: https://www.ldmentor.com/ For ATD: https://www.td.org/user/about/karlkapp-000001 Commonwealth University Program: https://www.bloomu.edu/academics/programs/information-technology-ms -
Katrina Kennedy is a talented master trainer who’s been leading train-the-trainer for over 27 years. She joins the podcast to reveal how she puts evidence-based learning strategies into practice in her training programs.
Katrina passionately shares practical examples and tools you can use to facilitate retrieval practice and reflection for your learners. Katrina also discusses the value of spaced retrieval, and how to strategically incorporate feedback into your learners’ practice. Check out the episode for tips, tricks, and resources that will make implementing active learning strategies easier in both in-person and virtual training.
Resources:
Katrina on LinkedIn: https://www.linkedin.com/in/katrinakennedytraining Katrina at TK: https://atdtk24.eventscribe.net/speakers.asp?pfp=Browse%20by%20Speaker Katrina’s website: https://katrinakennedy.com/ Katrina’s ATD content profile: https://www.td.org/user/content/KatrinaKennedy Katrina on ATD YouTube: https://www.youtube.com/@ATD_Official/search?query=katrina%20kennedy Tools mentioned in the conversation: Kahoot: https://kahoot.com/ Mural: https://www.mural.co/ Miro: https://miro.com/ Google Slides: https://docs.google.com/presentation/create Scrumblr: http://scrumblr.ca/ -
Impassioned speaker and author of Leading Imperfectly, James Robilotta, shares how tapping into the power of curiosity can transform communities. James breaks down his framework for cultivating curiosity and reveals how starting with better questions will lead you to more authentic connection and loyalty at work and in your personal life.
Tune in for more advice on disrupting your patterns with others, resetting difficult relationships, and a phrase that may be better than any active listening question.
Resources:
James’ Website: https://jamestrobo.com/ James’ Book, Leading Imperfectly: https://jamestrobo.com/book James on LinkedIn: https://www.linkedin.com/in/jamesrobilotta/ James on Instagram: https://www.instagram.com/jamestrobo/?hl=en James on TikTok: https://www.tiktok.com/@jamestrobo James on X/Twitter: https://twitter.com/JamesTRobo James on Facebook: https://www.facebook.com/JamesTRobo/ -
Lauren Weinstein, co-author of The Empowered Job Search and the Career Discovery & Enablement Lead at Microsoft, is on the podcast this week to discuss the complexities of job changes and career development. Sharing her personal story of being laid off, Lauren offers advice for those transitioning between roles, companies, and industry fields.
A job change, whether intentional or unplanned, can be an emotional experience. In the conversation, Lauren covers separating work from identity, reflecting on both the positives and negatives of career shifts, and empowering others as they go through a transitionary time.
Lauren also breaks down how L&D professionals can balance leading others through career development while going through it themselves. Listen for more on her ongoing research on the topic, career coaching tips, and job search coping recommendations.
Resources:
Lauren Weinstein on LinkedIn: https://www.linkedin.com/in/laurenbweinstein The Empowered Job Search: https://www.laurenbweinstein.com/theempoweredjobsearch -
Evidence-informed learning designer and educational technology specialist, Nidhi Sachdeva, breaks down the dangers of conflating neurodivergence and learning styles. Discussing Dual Coding Theory, Cognitive Theory, and Information Processing Theory, Nidhi explains the science behind how people learn and what trainers often get wrong.
While discussing the myth of learning styles, Nidhi shares her advice for using kindness to correct misinformation, the importance of nuance to understand learning abilities, and the origin of common learning misconceptions. She also offers tips for creating a multi-tiered system of support for diverse learners.
The conversation touches on Nidhi’s accidental path to learning sciences, her current research projects, and what the future holds for the field. Listen to our episode for more on how trainers can accommodate diverse learners by applying the science of learning.
Resources:
Nidhi on LinkedIn: https://www.linkedin.com/in/nidhi-sachdeva-toronto/ Nidhi's Science of Learning Substack: https://scienceoflearning.substack.com/ Conference: researchED Canada - The Science of Learning - Toronto May 3-4, 2024 https://www.eventbrite.ca/e/researched-canada-the-science-of-learning-toronto-may-3-4-2024-tickets-765640259627 -
Julie Dirksen is a learning strategist and author of the recently released book, Talk to the Elephant. She joins the podcast to chat about designing learning for behavior change. We discuss several topics from her book, including the COM-B behavior model, and how to map it to your behavior change interventions. Julie reveals the biggest barriers to behavior change– like motivation, competing priorities, and feedback– and what you can do about them. The examples Julie shares from different organizations’ behavior change initiatives demonstrate how these strategies can be applied across various domains and industries.
Resources:
Julie Dirksen on LinkedIn: https://www.linkedin.com/in/juliedirksen Talk to the Elephant: https://usablelearning.com/elephant/ Facebook: https://www.facebook.com/groups/designforhowpeoplelearn -
Danielle Wallace, Chief Learning Strategist of Beyond the Sky, joins the podcast to share her passion for learner personas in L&D. Listen to her explanation of what learner personas are, the “do’s and dont's” of building learner personas, and the ways you can use personas in training.
Meet some of Danielle’s favorite learner personas as she discusses how you can build personas through holistic data collection, and what to do if data is not made available. She also goes into the common mistakes of building learner personas that trainers will want to avoid.
Our episode with Danielle will touch on accessibility, what goes into a good learner persona, and the best use cases. Danielle’s expertise will leave you eager and prepared to include learner personas in your next training course.
Resources:
Danielle on LinkedIn: https://ca.linkedin.com/in/daniellewallace Beyond the Sky website: https://www.beyondthesky.ca/ You in 2042 Podcast: https://www.beyondthesky.ca/podcast/ -
Belo Miguel Cipriani, digital inclusion strategist and founder of Oleb Media, joins the podcast to help us rethink accessibility. Learn how to overcome the intimidation factor of accessibility and engage in active digital inclusivity with Belo’s empowering recommendations.
Belo shares his personal experience living with a disability and addresses the overwhelming learning curve of accessibility standards and guidelines. He offers actionable strategies and powerful questions to integrate into the procurement of new tools, content creation, and the evaluation of your content’s accessibility.
The conversation also considers how organizations can maintain an inclusive workplace while respecting employees’ privacy. Belo’s insight for teams working in virtual environments gives confidence that anyone can get started with digital inclusion today.
Belo on LinkedIn: https://www.linkedin.com/in/belo-miguel-cipriani/
Oleb Media: https://www.olebmedia.com/oleb-media-services/
Oleb Media on LinkedIn: https://www.linkedin.com/company/oleb-media/
Oleb Books: https://olebbooks.com/
Belo at ATD Intensive: https://atdintensive.td.org/agenda
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David Dylan Thomas, Founder and CEO of David Dylan Thomas LLC and author of Design for Cognitive Bias, joins the podcast to share how L&D professionals can harness cognitive bias in their work.
David reveals common cognitive biases, such as confirmation bias, illusion of control, loss aversion bias, and consistency bias, and provides strategies to influence your stakeholders with these in mind. We also discuss the challenges of workplace change and why differentiating between behavior change and belief change matters.
Resources:
· David Dylan Thomas on LinkedIn: https://www.linkedin.com/in/daviddylanthomas1
· David Dylan Thomas’s Website: https://daviddylanthomas.com/
· Design for Cognitive Bias: https://www.amazon.com/DESIGN-COGNITIVE-David-Dylan-Thomas/dp/1937557979
· Thinking Fast and Slow by Daniel Kahneman: https://www.amazon.com/Thinking-Fast-Slow-Daniel-Kahneman/dp/0374533555
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Mallory Flynn, Content Manager of Organizational and Career Development at ATD, joins the podcast to discuss the latest projects she’s been working on. Mallory shares what it was like to work behind the scenes on the newly released, ATD’s Organization Development Handbook, and how the book was specifically created to support L&D professionals navigate OD from an L&D lens. She also shares how the OrgDev conference has grown and evolved over the past year, including a brand new advisory board, RFP process, new tracks, new preconference workshops, and what to expect at this year’s upcoming event. We also discuss the unique qualities ATD’s Job Bank offers for L&D professionals.
Resources:
Mallory on LinkedIn: linkedin.com/in/flynnmallory ATD's Organization Development Handbook: https://www.td.org/book/atds-organization-development-handbook OrgDev: https://orgdev.td.org/ ATD Job Bank: Jobs.td.org -
Louise Hendey, CEO of Erickson Coaching International, joins the podcast to discuss how a coaching mindset can build critical skills and resiliency in the workplace. She shares common ways organizations leverage coaching, including leadership development, team collaboration, and innovation. Louise also describes the interconnected role that social connections and psychological safety play in building resilience, and provides examples of powerful coaching questions anyone can use for transformative change.
Resources:
· Louise on LinkedIn: https://www.linkedin.com/in/louise-hendey-globalblueocean/
· Courageous Conversations podcast: https://open.spotify.com/show/3nglsJdiECgHB7wXT5PtfV
· Erickson+ Coaching Network: https://www.erickson.edu/en/erickson_plus
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Kris Newbauer, Chief People Officer and Head of People and Talent at Rotary International and author of Aligning Instructional Design with Business Goals, breaks down his eight-step framework that TD professionals can apply to strategically identify business needs, define success, and design curriculum with evaluation in mind.
Resources:
· Kris’ new book: Aligning Instructional Design with Business Goals
· Kris on LinkedIn: https://www.linkedin.com/in/kristophernewbauer
· Kris’ recent blog: https://www.td.org/atd-blog/dollars-make-sense-money-doesnt-have-to-be-a-dirty-word-in-td
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Markus Bernhardt, Chief Consultant for Endeavor Intelligence Insights, is an AI and digital transformation strategist. He joins the podcast to help us set realistic expectations about AI. He breaks down how large language models are built and explains why hallucinations in AI tools like Chat GPT will continue to occur. He also reveals how L&D professionals can leverage a deeper understanding of generative AI’s limitations to drive more meaningful conversations with AI suppliers and vendors that go beyond the hype.
Resources:
https://www.linkedin.com/in/markus-bernhardt
https://www.learningguild.com/publications/183/ais-increasingly-important-role-in-ld/
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