Episodes
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In this episode, we Unravel the Gravel and break down how health professionals can navigate a patient’s emotions and concerns with confidence. Using the example of a nervous dental patient, we explore simple, practical strategies to ease their fears and address their needs logically. It all comes down to the CARE approach—Chief Complaint, Adversity, Reality, and Emotions/Beliefs. By focusing on clear communication, understanding personal stressors, and busting common myths, we show how to build trust and create treatment plans that actually make patients feel heard and supported. Tune in for real-world tips to make patient interactions smoother and more effective!
(00:17) Understanding the Patient's Concerns(01:46) Building Trust Through Simplification
(02:28) Role-Playing a Patient Interaction
(05:40) Breaking Down Patient Information
(06:43) Managing the Four Channels
(11:41) Implementing the CARE Acronym
(17:37) Addressing Emotions and Beliefs
Thank you for listening.
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In this episode, Dr Kritika Mehra discusses the transformative potential of advanced dental technology in improving patient communication and experience. Dr. Mehra discusses the importance of using tools like intraoral scanners and 3D imaging to explain treatment plans clearly, thereby building trust and enabling informed decision-making.
Dr. Mehra highlights key takeaways from the Digital Smile Design conference by Dr. Christian Coachman and stresses the significance of unbiased treatment planning and addressing patient budgets.
(00:16) The Vision of Digital Smile Design(01:13) Leveraging Technology in Dentistry
(02:26) Challenges in Traditional Patient Communication
(04:03) Improving Communication with Intraoral Scanners
(05:21) The Importance of Technology in Patient Trust
(06:53) Empowering Patients with Unbiased Treatment Plans
(08:58) Discussing Budget and Treatment Options
(09:43) Referring Patients to Specialists
(11:04) Ethical Practice
Thank you for listening.
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In this episode of 'The Art of Patient Communication,' Dr Kritika Mehra shares her personal journey of a hectic travel schedule and how it led to a profound realisation about focus and dealing with stress. Dr. Mehra recounts her experiences preparing for a busy period, including advanced studies, family commitments, and visiting a rural Indian village for a wedding. She relates this experience to handling challenging patients, emphasising the importance of shifting focus, being present, gathering data, and understanding patient concerns to build rewarding connections. Tune in to learn valuable strategies to improve patient interactions and communication.
(00:19) A Busy Year: Personal Anecdotes
(03:10) Facing Fears: The Indian Wedding
(06:38) Drawing Parallels: Challenging Patients
(07:14) Strategies for Handling Difficult Patients
(10:02) Conclusion: Building Rewarding Connections
Thank you for listening.
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In today's episode, Dr. Kritika Mehra explores the essential practice of setting boundaries to enhance both professional and personal well-being. Learn about the importance of healthy boundaries and their impact on managing overwhelm, anxiety, and other mental health concerns. Dr. Mehra discusses the different types of boundaries: physical boundaries in patient interactions, professional boundaries to ensure self-care and discipline, and boundaries within clinician-support staff relationships for optimal teamwork. This guide is crucial for clinicians aiming to deliver the best care to their patients while maintaining a balanced life. Don't miss out on these valuable insights to improve your practice and overall happiness.
(01:37) Understanding the Need for Boundaries
(02:26) Implementing Physical Boundaries in Clinical Practice
(04:34) Maintaining Professional Boundaries
(05:47) Managing Patient Expectations
(08:04) The Importance of Clarity in Patient Communication
(09:06) Facilitating Patient Decisions
(11:15) Clinician and Support Staff Boundaries
Thank you for listening.
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In this episode, Dr. Kritika Mehra examines the crucial role of effective listening in patient communication. You'll hear about various listening techniques and their impact on patient outcomes, the different types of listening—removed, reactive, responsible, and receptive—and the importance of truly hearing patients to improve diagnosis, treatment planning, and overall patient care.
(00:37) The Three Rules of Listening
(01:07) Personal Experience with Listening Techniques
(03:02) The Importance of Genuine Connection
(04:34) Types of Listening
(04:51) Removed and Reactive Listening
(06:15) Responsible and Receptive Listening
(08:28) The ICU Acronym for Effective Communication
(10:28) Real-Life Example: Diagnosing Oral Cancer
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In this episode, we delve into the essential role that vulnerability plays in effective patient communication. Emotions significantly impact how we interact and navigate clinical situations, which often diverge from textbook expectations. We'll explore the importance of seeking support and how opening up to colleagues, mentors, and loved ones can greatly enhance your ability to manage these challenges.
(00:15) Understanding Vulnerability in Communication(01:23) Real-Life Clinical Scenarios
(03:39) The Importance of Emotional Wellbeing
(04:14) Embracing Vulnerability for Better Connections
(05:19) Personal Experience with Vulnerability
(08:03) The Impact of Comparison on Competence
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In our first episode of 'The Art of Patient Communication,' we delve into the crucial role of authenticity in establishing strong patient relationships. I'll share my journey from India to Australia, highlighting the communication challenges encountered across different cultures.
In this episode, you'll learn that authenticity in patient communication is indispensable for improving patient outcomes and supporting professional growth and development.
(02:11) Understanding Patient Fears
(03:10) Building Patient Rapport
(04:12) The Importance of Communication
(06:13) A Life-Changing Patient Story
(11:23) Handling Mistakes with Authenticity
(12:41) Conclusion and Final Thoughts
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Dr Kritka Mehra explores the essential skills every healthcare professional needs to connect with their patients effectively, from empathetic listening and compassionately delivering difficult news to breaking down complex medical jargon into understandable language.
Join Kritika as she uncovers practical strategies, shares inspiring stories, and brings expert insights that will transform your patient interactions.Thank you for listening.
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