Episodes
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Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Cavan Robinson, General Manager with Vehlo. They discuss a hacking incident targeting dealerships to steal client information, underscoring the importance of strong cybersecurity measures. As the conversation shifts, Lucas highlights the vulnerability of storing cryptocurrency on broker sites, sharing cautionary tales about accessing deceased relatives' crypto assets. Toward the end, they dive into industry events like AAPEX and SEMA, discussing the significance of effectively representing multiple shop management products.
00:00 Inner circle shared inappropriate child-content; hidden scandal.
08:31 Industry professionals change roles frequently at shows.
15:19 Expanding branding with diverse products without overlap.
16:29 Collaborative webinar on shop management products showcased.
26:29 Google penalizes sites with intrusive interstitial ads.
27:56 Shopware prioritizes client perspective over shop experience.
34:58 Be curious, not judgmental; collaborative acquisitions foster growth.
42:46 Centralized expert team standardizes multi-platform development efforts.
43:52 Concerns over using dual software for tires.
50:21 Data-driven pricing in tire management boosts sales.
57:07 AI voice scam mimics CEO for fraud.
01:00:52 Money hacked, experienced CIO highlights insider threats.
01:06:21 Launching partnership with industry leaders for efficiency. -
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Brandon Jones, Vice President of Limitless Leadership. Brandon shares a compelling story about educating a customer on her vehicle’s extensive issues, emphasizing the importance of clear communication in the industry. David and Lucas discuss the often unrealistic expectations customers have when purchasing cheap, older vehicles, highlighting the financial struggles many face in maintaining them. They also reflect on the emotional toll of negative feedback and the challenges of providing exceptional customer service in their shops and through their podcast.
00:00 Weekly one-on-one coaching for service managers.
04:25 Creating well-rounded individuals enhances professional and personal lives.
09:56 Customer upset over costly vehicle repairs.
13:10 People repeatedly seek charity for vehicle repairs.
14:21 90-year-old lover questions extensive vehicle repairs.
20:51 Explaining repair avoided customer's unnecessary stress.
22:32 Closed shop due to financial strain, relocated south.
25:59 Reconnected to disrupt automotive industry through coaching.
30:33 Axle problem persists despite new stubs.
32:50 No new appointments, concerned about manager’s performance.
35:35 Predicting then mimicking behavior in a conversation.
39:29 Vehicle seen on tow truck after repair.
42:02 Took personal pride in family's community legacy.
46:21 Customer dissatisfaction is their problem, not mine.
48:07 Frustration with business books; desire to share nihilism.
53:17 Mixed blizzard poorly, all frosting at bottom.
54:43 People prefer spending on wants, not needs.
57:59 Needed sun for my pale legs. -
Missing episodes?
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Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Adam and Jessica Debaja of Northland Automotive in Cedar Springs and Rockford, Michigan. Adam shares the challenges and successes of expanding their automotive business, including employee turnover and initial financial struggles. Lucas discusses the importance of proper estate planning and having life insurance to ensure business continuity. Adam and Jessica highlight the lighter side with humorous anecdotes about kids working in their shop and handling energetic family dynamics. I
00:00 Local shop prospered, offered chance to buy.
06:43 Used repair shop rather than building one.
16:04 Five-year-old's endless energy causing family chaos.
17:42 Father accidentally consumes 1500 mg edible gummies.
23:16 Unexpected events underscore the importance of planning.
32:56 Culling early solves persistent employee problems.
33:23 Concern about technical expertise for hiring assistance.
39:13 Mistakes often doom businesses or cause burnout.
49:20 He requests obscure items before normal items.
54:10 Mike Allen's convincing odd job stories.
01:00:22 One kind of Mac and cheese, nothing else.
01:02:29 Cool video on historic Los Angeles taco truck. -
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Tom Schearer from the Ratchet and Wrench Management Conference. Tom discusses his concerns about preparing a speech for his award and how to keep it concise. Both hosts share their perspectives on fostering authentic customer interactions amidst the challenges of running a shop.
00:00 Big developments; staff managing shop independently now.
07:26 Daily evaluations disrupt technicians' workflow and efficiency.
12:38 Tech frustrations with non-technical aspects of work.
16:54 Working with Cecil; prioritizing tasks for shop projects.
21:33 Women listen and care differently than men.
28:18 Prioritize critical issues; non-critical can wait.
35:01 Reached a plateau; uncertain of next steps.
40:18 Burnout led to losing multi-million dollar contract.
46:40 I rush tasks when nervous, causing issues.
51:08 Planning retirement, traveling, visiting shops with Christy.
54:25 Confronted a suspicious follower in a crowd.
01:01:10 Branson Landing: river, bluffs, restaurants, tourist attractions. -
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Mike Allen at the Ratchet and Wrench Management Conference. Mike discusses his unique approach to managing marketing and customer interactions in the automotive service industry. Lucas reflects on the challenges and stress of expanding his shop from three bays to ten, emphasizing the need for sustainable growth. David shares insights into the importance of thorough documentation and clear communication to manage liabilities and improve customer service.
00:00 Day with David: intentional antics, wild adventure.
07:58 Choosing schools for controlled child exposure.
11:39 No room; kicked out, recording in hotel.
19:35 Providing one-hour written repair estimate initially.
22:45 Too many cars now, too few before.
29:57 Carolyn advised strict client approval in California.
34:39 New shop added stress; balanced family business.
40:15 Reformed life path, reconciled with father, embraced corporate.
46:59 I should have handled conflict calmly instead.
53:14 He insisted, left job; former employer unhappy.
56:17 People upset when not hired; not intentional.
01:01:43 Documentary shows cultural differences in infant upbringing.
01:05:21 Family murdered, necks draped, slaughtered like hogs. -
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, David and Lucas are joined by Brian Herron, CEO of Opus IVS. Brian discusses the benefits of accessibility in the repair industry, emphasizing how the Right to Repair promotes competition and ensures consumer safety. David and Brian also discuss the proactive efforts by manufacturers like Toyota, who release diagnostic tools to independent shops, contributing to better repair outcomes. Additionally, they highlight the quality and supply challenges between OE and aftermarket parts, underscoring the growing preference for OE parts due to their reliability and sometimes more competitive pricing.
00:00 Years advertising and evolving car repair industry.
04:54 Car deck's rise, right to repair relevance debated.
08:25 Collision repairs now require OEM post-scan software.
10:43 Does pushing right to repair alienate cooperatives?
13:08 OE parts more competitive; aftermarket quality declining.
18:17 Diagnosing post-lightning car requires advanced tools.
21:54 Industry systems cause inefficiencies and creative fixes.
24:17 Hourly hybrid pay prevents employee complacency.
29:12 Aftermarket diagnostic tool success following Opus acquisition.
30:10 Building something different in a consolidating industry.
35:40 Prefer in-house repairs due to dealer delays.
39:30 Issues with Nissan transmission warranties and programming.
41:31 Organization connections provide solutions and support effectively.
44:23 Repair friction impacts profitability in car industry.
47:11 Opus helps MSOs grow through calibration support.
50:28 ETI expanding to Europe; enhancing OEM relationships, access.
53:13 Affirmative agreement between two individuals. -
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David host a conversation with Dan Vasquez and Jacob Wierengo, focusing on the challenges of managing auto repair shops as they increase in revenue and car count. David and Jacob share their experiences with parts estimation, stressing the importance of verifying past job records to avoid costly mistakes. They also get into efficient workflow and scheduling strategies, highlighting the utility of "canned jobs" and dynamic job dispatching to streamline operations and increase average repair orders.
00:00 Scheduling issues for technician appointments affect planning.
03:28 Overwhelmed staff due to constant client interruptions.
09:11 Needs more substantial work, faster turnaround times.
10:12 Auto ops scheduling conflict due to hour misalignment.
13:11 Struggling to manage chaotic shop schedule.
18:06 Spreadsheet review determines weekly appointment goals.
19:43 Appointments scheduled without inspection lead to uncertainty.
24:24 Overall target is displayed for each job.
27:57 Dan explains his old-school work organization method.
29:30 Managing workflow, redistributing tasks to maintain efficiency.
32:36 Wish for adjustable queue position during transfer.
36:33 Busy mornings checking in cars for steps.
40:48 Uses separate chat rooms for technicians' parts requests.
44:37 Pulling past services saves time on estimates.
47:51 Can jobs help manage California shop supplies.
48:45 Torque to yield complicates Euro vehicle repairs.
52:13 Listener upset over episode; hosts clowning around
56:19 Grateful for Aaron Stokes' help with video. -
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Kieran O'Brien of Shopgenie from the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). The conversation begins with a humorous discussion about Roman vomitoriums, transitioning to a critique of self-help books and the challenges of extracting practical advice from them. The hosts discuss the complex world of customer experience in shop management software, emphasizing seamless integration over unnecessary feature additions. As the episode unfolds, they also touch on the impact of AI in customer service, sharing their mixed feelings on its growing influence.
00:00 Boston Celtics player face injury, stays resilient.
08:11 California's unsustainable environment leads to migration.
14:09 Existential dread remains despite material possessions.
16:30 Multi-services shop offers car detailing, coating, and repairs.
23:48 Reluctantly attend July 4 event, discuss politics.
27:24 Struggling to stay serious, issue of participation.
35:16 Sponsorship needed for event, dinner just covers.
40:11 Starting with vision, friends set up hangout.
43:32 Embarrassing high school dog poo shoe mishap.
49:21 Unpleasant encounter at church yard sale.
54:00 Speaker credits late-night chat for career inspiration.
01:01:01 Daughter named after mom with unusual spelling.
01:05:33 Veteran discharged, struggles with job, takes pills.
01:10:36 "Profit First" book is more storytelling than helpful.
01:17:42 Build outcomes from problem, not feature requests.
01:20:20 Experts predict negative consequences of AI development. -
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Mike Carrillo, CEO, and Lex Sellers, Head of Customer Success and Operations Manager of autoshopfollowup.com from the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Lucas humorously recounts an incident involving David spilling Mountain Dew during a recording session, which was caught on video. They delve into the challenges of customer interactions and the importance of follow-up strategies in the auto repair industry. Additionally, the hosts and guests share intriguing stories about surprising finds in car trunks, from personal belongings to illicit items.
00:00 Mountain Dew mishap causes laughter and mess.
09:36 Encourage visiting shop in town, emphasizing twang.
15:49 Awful car delivery ends in tragic dog incident.
21:25 Feedback varies, escalations often seem inconsequential.
21:58 Customer complaints about air freshener usage.
30:48 Dad and I visit a mysterious room.
34:44 Police officer in car wreck found drugs.
38:20 Customer left without paying, truck hidden, sheriff called.
43:27 Disagreement over blue substance at work.
51:09 Upset about sharing info, denies selling anything.
59:18 Rant about customer's $50 air filter complaint.
01:01:48 Driving slowly to avoid other people, disliking traffic.
01:07:25 Childhood curiosity about truckers and road rage.
01:10:59 Let the cats be and leave them. -
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Matt Ruffman, Steven Metsker, and Pat Schnaidt to discuss the transformative impact of technology in the auto repair industry. Matt highlights how transitioning from paper and QuickBooks to repair shop software has significantly improved his shop's scheduling and estimating processes. Steven emphasizes the importance of customizing inspections to enhance accountability between advisors and technicians. Pat praises Shop-Ware's user-friendly features and ability to ensure thorough diagnostics and repairs, improving transparency and customer trust.
00:00 Consider Shop-Ware for a more user-friendly interface.
09:30 Selective communication: only call if absurd decision.
15:15 Consumer protections help both sides in transactions.
20:10 Embracing flaws and choosing the best fit.
23:16 Positive feedback on customer presentation and training.
30:32 Detailed reports build trust and retain customers.
33:34 Using 7 words: Accountability in building quality inspection lines.
39:34 Amazon offers choice, Shopware empowers user decisions.
47:27 Struggle with hands-off approach in business.
52:03 Empowering team autonomy, learning and growth.
55:08 User experience focuses on small details' significance.
01:01:18 Collaborate for a better industry, improve client experience. -
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Samantha Andrews, Jonathan White, and Bill DeBoer to discuss shop scheduling and customer communication strategies as they relate to profitability. Samantha and Lucas highlight the importance of morning drop-offs in better managing service updates and unexpected delays. Bill discusses a color-coded estimation system to streamline customer interactions. Jonathan underscores the value of saving past services as canned jobs to expedite estimates and reduce repetitive errors.
00:00 Exchange of business cards for future referrals discussed.
05:08 Challenges with finding help, paying flat rate.
06:40 Weekend email complaint about potential service issue.
12:53 Transitioned from Windows to Shopware, experienced issues.
14:04 Exploring new perspective on conventional pricing methods.
17:33 Anticipating future problems in decision-making process.
23:08 Optimized labor rates boosted shop profitability significantly.
26:53 Rural internet caused issues, solved by Carolyn.
27:49 Shop owners struggle with pricing, need discipline.
31:35 Ignored daily issues still need attention.
37:09 Parts mix-up causes cascading work issue.
40:06 Owner multitasks vendor orders to maximize inventory.
42:09 Ordering process includes RO number and tech name.
46:14 Monitoring service speed and administration time challenges.
47:28 Issues with tracking clock-in and out. Focus on car part management.
51:13 Efficient car service, prioritizing morning appointments.
53:29 Discussing strategy to improve awareness and estimation.
56:42 Focus on avoiding mistakes for long-term benefits. -
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Joshua Hemmerling, founder of Datadyne, at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Joshua discusses the importance of setting customer expectations to manage productivity and avoid issues. David shares his struggle with employee performance and praises a laid-back employee who handles problems effectively. Lucas explores new approaches to compensating advisors based on performance without tying it directly to financial bonuses.
00:00 Managing work and handling family responsibilities.
05:30 Company does not reciprocate employees' loyalty.
15:23 Teaching tool for dynamic learning through dashboard.
20:59 Transparent pricing, no commission, genuine service commitment.
26:28 Misunderstood message leads to awkward realization.
29:57 Difficulty replacing faulty fuel door actuator in car.
35:48 Peter uses pattern recognition and deductive reasoning.
41:12 Studio extends gameplay by creating artificial difficulty.
46:19 Challenging maintenance process for Cadillac engine.
51:38 Experienced machinist reflects on skill progression.
58:08 Setting expectations for time zones to avoid issues.
59:30 Efficiency and speed are top priorities. -
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Chris Cotton of Autofix to discuss the profit potential in selling tires. Chris emphasizes the potential profit from offering well-structured tire programs, underscoring the importance of diligent record-keeping for legal protection. He also shares his strategies for selling tires, including adopting value-added services like free road hazard towing and tire rotations.
00:00 Handle online confrontation with grounded, sincere opinions.
05:45 Sell tires, keep customers, make good profit.
09:01 Emphasize value, encourage customer loyalty, sell more.
13:02 Customer neglect, worn tires not road hazard.
15:29 Policy: Reimburse flat repairs, contact for assistance.
18:40 On-site visits, tires, car inspections, sales.
21:12 Don't skip the thorough car evaluation process.
25:14 Judge emphasizes signed agreement as binding evidence.
27:51 Ensure thorough staff training and documentation for accountability.
29:48 Sales increased, earned rebates, sold to Tire Kingdom.
35:28 Focus on quality, not quantity of shops.
38:03 Transition to ten base brings operational challenges.
41:23 Autofix coaching empowers clients to succeed independently.
42:35 Coaching companies need to help more shops.
47:01 Declines hanging out, prefers sharing meme list.
51:06 Free roadside assistance, tire upgrades, rotations, alignments.
53:39 Palm-sized scanner for tire assessments is beneficial.
56:11 Exciting event with go karts and recording.
59:04 Drunken woman falls, hugged by stranger. Odd. -
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Kyle Buenger and Kasia Thompson at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). They discuss the dynamics of successfully working remotely in an auto repair shop. Kyle explores the intricacies of hiring skilled technicians to manage the workload efficiently, emphasizing the importance of a multi-skilled crew. Kasia discusses her remote work experience and highlights the integration of technology like cameras and translation apps to improve communication and productivity.
00:00 Remote advice service amid client distractions, skepticism.
03:21 Time difference affects my work schedule slightly.
08:22 Workflow delays due to approval and authorization.
11:56 Few people walk in for random inquiries.
16:10 Husband looking for new job, may relocate.
18:29 Challenges managing customer contact and estimates daily.
22:25 Eds avoid mundane tasks, enjoy only fun.
24:40 Busy schedule in automotive repair shop.
26:42 Multitasking is ineffective, women may excel at it.
32:46 Midas store owner from Minneapolis dies suddenly.
34:15 Unclear story about lung cancer and treatment.
36:36 Recognition of exceptional abilities and dedication.
41:43 Shop performed well, being hub, chaos.
44:44 Efficiency in tech scheduling maximizes shop revenue.
46:42 Phones set up with soft and desk phones.
52:31 Advantages of push-to-talk radios in workplace.
53:39 Phone overheated, had to cool in fridge.
56:18 Shop closes for lunch break at 12. -
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by William Fairbanks, Vice President of Sales for Shop Controller at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). William discusses how buying an existing shop provides a strong foundation for business transformation. Lucas and David share their thoughts on the industry's resistance to change and the crucial role of modern technology. They also discuss the balance between honesty and oversharing with customers, emphasizing the importance of reputation over profit.
00:00 Requesting pragmatic argument for purchasing vacuum equipment.
03:32 AC technician uses customized equipment for inspections.
08:25 AC vacuuming procedure sparks discussion and offense.
11:17 CEO meets mechanic, joins tech startup journey.
13:36 Leveraging existing customer base for valuable feedback.
17:38 Transition to technology is essential for success.
21:51 Contractors submit low estimates, request multiple supplements.
23:26 Confusion and frustration over changing medical bills.
28:07 Uncertain negotiations over warranty, parts, and price.
30:34 Limited payment, legal protection, defective vehicles from Carvana.
33:18 Carmax assumes, doesn't actually vet cars.
37:29 Advertising became deceptive, difficult to challenge.
39:28 Cover-up of dangerous chemical leads to guilt.
44:42 Technician inspector needs replacement, creating false details.
47:16 Repeat truth, make them feel good - warranty.
48:59 Folks make unethical decisions due to influence.
52:29 Car change leads to pricing dispute.
57:35 Conflict between abrasive, loud, aggressive social media personalities.
58:34 Woman upset over unauthorized recording, threats follow. -
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Becky Witt and Cody Gaddie at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Becky discusses the importance of not putting pressure on car repair turnaround times to avoid errors, emphasizing that no car leaves her shop until she's confident in the work done. Cody shares his experiences working in a high-pressure environment and speaks to the health toll it took on him, stressing the need for a balanced work-life environment. Lucas raises concerns about the impact of stress and long working hours on health, citing studies on preventable cancer rates among Americans.
00:00 Rediscovered passion for repair shop, made changes.
04:39 Finding niche customers led to business success.
10:10 Gaining customer trust by offering what's needed.
11:11 Offering transportation and solutions for vehicle issues.
16:14 Technicians are human and not machines.
18:05 Kip noticed Becky's involvement in ASOG.
21:58 Urgency to avoid interrupting work for car.
24:41 Struggling with finances while caring for employees.
27:27 Refunded due to inability to lift tires.
30:53 College student works 60 hours, struggles to cope.
33:18 ASOG has changed moderator's perspective on members.
36:56 Borrow $50 deposit for gas, return receipt.
42:06 Collaboration with local Napa store benefits business.
43:48 Auto parts shop workers value good treatment.
48:47 Arizona technicians arguing over battery warranty controversy.
51:25 Effective communication fosters mutual respect and growth.
54:06 Employees resent owners' lack of empathy.
56:06 Robots creating job challenges, technicians face issues.
59:15 Self-financed event organized through networking with support. -
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Dipesh Modi, owner of Kinderman's Auto Repair in Harrisburg, Pennsylvania. Dipesh shares his journey into shop ownership, emphasizing the difficulties faced by those unprepared to run a business. The hosts and Dipesh discuss the importance of customer service in the automotive repair industry, highlighting that success depends more on the customer experience than just fixing cars. They also discuss ethical dilemmas in the industry, such as addressing unsafe driving situations and dealing with businesses operating without insurance.
00:00 Requesting video for professional and charismatic speaker.
06:39 Flexible hours allowing time for food truck.
08:10 Hot dog vendor lost job to cafeteria.
10:56 Gave him five stars, it was cool.
14:36 Business struggling, coaching company helps turn fortunes.
17:23 Technicians overvalue car fixing in shop business.
21:51 Customer's persistence triggers service advisor's suspicion.
23:55 Concerns about driving and cutting a wire.
27:06 Employee refuses to lie about undrivable vehicle.
29:55 Sympathetic to situation, unsure how to help.
34:41 Lack of experience, mom's situation, no excuses.
38:44 Not worried about liability for this situation.
42:08 Avoids grappling in jiu jitsu tournament.
43:46 Realization of legal boundaries and consequences.
46:57 Bourbon distribution in North Carolina faces favoritism.
51:40 Auto mechanics' unexpected Ruth Chris steakhouse experience.
53:47 Choosing a restaurant by random, didn't end well. -
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Josiah Martin, the owner of Limitless Auto Center in Oley, Pennsylvania. Josiah discusses his realization that opening a second location was premature due to inefficiencies at his first shop. David emphasizes the importance of understanding and managing financial numbers to ensure profitability. The conversation also covers the emotional strain of balancing business commitments with family life and how financial planning relieves some of this pressure.
00:00 Struggle with socializing causes strife in marriage.
08:46 Started as tech, then became service advisor.
13:46 Planning expansion: separate or same business name?
16:40 Industry guys question comments without data.
24:42 Don't wait for someday, make changes now.
27:31 Regret over missing childhood moments with daughter.
35:23 Focus on adding value, not unnecessary extras.
39:24 Limited perspective on shop performance and competition.
46:06 Navigating challenges with strategic media manipulation.
51:03 Customers returning despite mailing list mistakes, 2019.
56:36 Avoid old models; certain makes, 2001 or newer.
01:01:24 Consider parts availability before buying a car.
01:08:46 Plan to profit by showing b hole.
01:09:22 Media appearances for my story, internet past. -
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Dan Thieken, the owner of Kreager Tire and Service in Millersport, Ohio. Dan shares his insights on transitioning from a tire-centric to a service-heavy business model and highlights the significance of genuine product recommendations. They discuss the complexities of sales tax compliance and shop owners' challenges, emphasizing the importance of understanding state-specific regulations.
00:00 Man boasts about raunchy jokes amid women's safety.
07:34 Expanding tire program to boost shop revenue.
11:42 Reduced margins, targeted marketing, and streamlined promotions.
18:40 Tire dealer and distributor registration requirements.
22:35 High elevation, snow-capped mountains, stunning scenery.
28:13 Use cardboard to fill a raised garden bed.
34:14 Debate on potential business liability and tax.
39:47 Car dealers exploit tax exemption loopholes.
46:39 Debt collection impact: zero revenue, makes no sense.
49:16 Unpredictable medical bills cause frustration and confusion.
53:22 Extreme illness in the middle of the night.
59:58 Shop Marketing Pros is the best company.
01:03:36 Excited about freedom from the phone for directions. -
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Andrew Fischer to discuss the pitfalls and manipulation of social media. Andrew then discusses the impact of technology on technicians, sharing concerns about AI and Chat GPT potentially reshaping the role of technicians. The conversation also covers the importance of mindset in the industry, emphasizing the contrast between a paycheck-focused approach and one that seeks progress and satisfaction.
00:00 Hilarious episode when discussing "God's chicken."
06:10 Near steel mills, bp amoco, and beach.
09:22 Shop specializes in quick emissions-related repairs.
11:11 Jeff missed, wife and kids needed him.
14:37 Recognized toxicity, left to support growth.
18:10 Finding balance and relating to others' experiences.
20:06 Jeff and I discussed technician's attitudes.
24:40 Struggling to change, discussing work and ownership.
26:09 High school and community college instructors struggle.
29:45 City barbecue cost too much, not useful.
32:58 Lengthy, slow process for discussing laws.
35:46 Challenges getting everyone on the same page.
38:50 Dealers not updating, new bosses surprise.
44:38 Monitoring daughters' friends' cell phone usage.
45:16 Kids naturally use AI for information search.
50:11 Technology aids customer service but doesn't replace.
52:18 AI has broad thought process, deduce answers.
57:29 Fear of brown recluse; mistaken identity.
58:42 Colleague confronts drug issue, acknowledges truth. - Show more
