Episodes
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In this episode, Andy dives into the delicate balance of achieving high performance in the hospitality industry without sacrificing exceptional guest experiences.
He shares insights into how leaders can connect their teams to a meaningful purpose, internalise it within individual departments, and foster intrinsic motivation among employees.
Practical steps on cascading organisation-wide values, mission, and vision down to every level are discussed, emphasizing the importance of genuine connection and human-centred approaches.
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In this episode, I sit down with Adam Lamb to delve into the evolution of leadership within the hospitality industry.
With Adam's extensive experience and unique insights, we explore the pressing need for a transformed leadership landscape. From touching on personal growth journeys to weaving in the importance of nurturing the next generation of leaders, our conversation takes a deep dive into envisioning a future where leadership doesn't just dictate but empowers and inspires at every level.
Prepare to be enlightened by perspectives that challenge the status quo, highlighting the importance of self-awareness, flexibility, and undying commitment to people's growth in crafting effective leaders.
This episode is a testament to our shared vision of a more equitable, sustainable, and empowering industry, driven by leaders who prioritize well-being, innovation, and respect over traditional metrics of success. -
Missing episodes?
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Today, I take a look back at my episode with Lisa Robyn Wood who joined me on the podcast a few weeks ago.
In this Manifest episode, we take a look at part of our conversation that deals with helping people lead better in squeezed middle management positions.
What challenges are you facing in middle management? If you need some advice, don't hesitate to contact me at [email protected]. I'm always happy to help out!
Don't forget to connect with me over on Linkedin. Connect with me HERE! -
This episode tackles the critical topic of culture change in the world of hospitality.
Whether you run a bustling coffee shop, a renowned restaurant, or a luxurious hotel, discover the powerful impact of leadership and aligned values in driving a successful transformation.We'll also explore the often-overlooked secret weapon that can accelerate this change and propel your business forward.
Dive in to unlock the key to a thriving hospitality environment! -
In this episode of the Hospitality Leadership Podcast, I had the pleasure of chatting once again with Troy Hooper, who is now the U.S. CEO of Pepper Lunch.
Troy shared insights from his extensive 31-year journey in the hospitality industry, starting as a busser to becoming a chef and eventually taking on significant leadership roles.
We delved into the innovative Pepper Lunch concept, a Japanese experiential fast-casual restaurant known for its DIY teppanyaki, and we uncover what sets the brand apart, including the importance of authenticity, customer experience, and strategic, patient expansion over rapid growth.
02:10 Troy Hooper's Journey in the Hospitality Industry
04:13 The Birth and Growth of Pepper Lunch
06:04 The Unique Value Proposition of Pepper Lunch
11:36 The Strategy for Growth and Expansion
17:25 Maintaining Brand Identity and Culture
21:20 Challenges and Learnings in Leading Pepper Lunch
24:12 Embracing the Brand's Legacy
25:13 The Art of Selling and Passion
26:13 Authenticity and Franchise Partnerships
29:19 The Ideal Franchisee for Pepper Lunch
32:14 The Unique Appeal of Pepper Lunch
38:26 The Future Vision for Pepper Lunch
40:51 Book Recommendations for Success
43:47 Closing Remarks and Contact Information -
Communication in the world is lacking - generally.
So, it is no wonder we struggle to lead our people in the restaurant or hospitality industry.
That is why you must consider over-communicating with your people to get the best results as a team.
In this episode, I take a look at what over-communication is and how it can help you. I also look at how you can avoid the pitfalls of too much information.
Listen now!
WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business. -
In this episode of The Hospitality Leadership Podcast, I discuss the critical importance of effective communication in leadership within the hospitality industry.
I share with you the fundamentals of our communication framework used at Cafe Hustle Hospitality to enhance leadership through better communication.
I also share practical advice on conducting meaningful meetings and maintaining a regular communication schedule to avoid misinformation and rumours.
Remember, if you would like our Communciation Framework PDF or would like to explore our coaching opportunity, drop me an email to [email protected]00:00 Introduction to the Importance of Communication in Leadership
01:04 The Misconception of Less Communication is Better
01:31 Promotion of Annual Coaching Program
03:21 The Importance of Proactive Communication
05:08 The Role of Weekly Group Meetings in Communication
07:30 The Power of One-on-One Meetings
09:12 The Impact of Daily Huddles and Digital Channels
11:11 The Importance of Agendas and Consistent Meeting Schedules
12:31 Conclusion and Offer of Communication Framework
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We often get bogged down in the day-to-day operation of our restaurant or hospitality business.As a result, we often overlook the true impact our business can have on the communities we serve.In this episode, I share some of how we can give back to our communities and, ultimately, benefit our business in the process.
WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business.
If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram -
In this podcast episode, I welcome back Liam Jones from Pilla to discuss new ways of managing the working process in the hospitality and retail sectors.
We discuss Liams four-step management model that leads employees from a direction state to being independent, targeted, and rewarded, ultimately leading to high-performing teams.
Liam also introduced Pilla as it aims to enable managers to automate tasks, measure performance, and gamify work for their teams, thereby improving productivity and operational efficiency.Find out more about the management model here.
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Today I focus on the importance of vulnerability in leadership, particularly its role in strengthening relationships and building trust amongst team members.
I share how accepting and owning up to mistakes can create psychological safety within a team and inspire innovation and progress.
I also give you some practical advice on how to show your vulnerable side, such as sharing personal experiences and openly discussing challenges, along with emphasising on the importance of active listening.
We cover🔑Vulnerability in Leadership
🔑Understanding the Importance of Vulnerability
🔑The Role of Vulnerability in Building Trust
🔑Vulnerability and Innovation
🔑Vulnerability in Decision Making
🔑Vulnerability and Personal Growth
🔑Practical Steps to Embrace Vulnerability
🔑Creating a Resilient Team Culture through Vulnerability
🔑The Power of Vulnerability in Shaping Organisational Culture
🔑The Transformative Power of Vulnerability -
If you operate a coffee shop, restaurant or hotel, you are now in an era where you have the possibility of collecting so much data.But the real question is - are you using it properly?Derek Smith of Canopy Metrics joins me on this week's episode of the podcast to talk about the possibilities and how data can transform how you operate your business.Don't Miss out on our 4-week leadership boot camp, Leadership Launchpad.Reserve Your Space on Leadership Launchpad NOW!--------If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Sign up to our FREE 7-day email leadership course hereLearn more about your ad choices. Visit megaphone.fm/adchoices
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Welcome to this enlightening conversation with Matt Wampler, CEO and Co-Founder of ClearCOGS where we explore Matt's varied experiences in the hospitality sector. From working in franchised restaurants to now leading a company that leverages AI to optimise food industry processes, Matt discusses his journey, leadership lessons, and the role and potential of AI in enhancing efficiency in the hospitality industry. Matt highlights the advantages of AI's analytical strengths in reducing food waste, improving inventory management, and transitioning businesses from reactivity to proactivity. He underscores the need to be authentic in leadership roles and the benefits of using AI to handle tedious tasks, allowing businesses to focus on creating magical customer experiences. Despite the differences in every restaurant, this conversation explores how AI can help systemise operations to be smoother and more efficient.Find out more about the Leadership Support Package that will transform leadership development and support in your business.Connect with Andy on LinkedInLearn more about your ad choices. Visit megaphone.fm/adchoices
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This episode delves into an enlightening conversation with Alex Munford, an experienced assistant restaurant manager and writer of The Hospitality Folks on Linkedin.
Our conversation covers various topics centred on hospitality and leadership like the essence of business and team values, effective methods for team and business growth, and navigating through roles and responsibilities in hotels and restaurants.
We also talk about the importance of building a positive work culture and the role lifelong learning plays in the trajectory of your career progression.
Discussing his journey in the hospitality industry, Alex shares valuable insights and lessons learnt from his experiences.
We cover;
Investing in Teams
Learning from Experiences
Balancing Life and Work
Role and Contributions
Creating a Positive Culture
Developing People
And much more.
If you are looking for an experienced Executive Leadership and Mindset Coach, have a chat with Andy who can help you and your business grow throughhe power of your people. Book a chat today! -
In this episode of the Hospitality Leadership Podcast, Andy talks with Natalie Stanton, a Chartered Environmental Health Officer, about the role of food hygiene in your hotel or restaurant.Natalie discusses the importance of food safety management systems and how a positive attitude towards these systems plays a crucial role in a company's success.We also talk about some of the most common mistakes businesses make when it comes to food safety, and Natalie shares her passion for helping food businesses succeed safely.Throughout the discussion, the importance of having proper food safety practices is highlighted, not just from a legal standpoint, but also as a crucial part of providing an ideal customer experience.00:00 Opening03:58 The Consequences of Poor Food Safety05:40 Understanding Food Hygiene Ratings08:26 The Role of Training in Food Safety10:12 The Importance of Consistent Food Safety Practices16:43 Improving Food Safety in Your Business21:16 The Impact of Leadership on Food Safety Compliance23:14 The Importance of Regular Food Safety Audits25:14 The Role of Passion in Food Safety29:57 The Importance of Measuring Food Safety Performance38:42 The Most Common Food Safety Mistakes45:08 Conclusion and Contact InformationLearn more about your ad choices. Visit megaphone.fm/adchoices
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In this episode, I have an insightful conversation with Lisa Robyn Wood, who is a fellow leadership coach with experience in both the energy and hospitality industries and the founder of Grip Coaching.Lisa shares her passion for coaching and middle management as well as perspectives and experience of effective leadership, the importance of personal development, and how coaching practices can be used to enhance overall organizational performance.Lisa also highlights the importance of knowing yourself, setting priorities, establishing boundaries and creating space for thinking within any organisation.We discuss;Role of Middle ManagementImportance of Personal DevelopmentPower of CoachingLeadership in PracticeTips for Self-ManagementBenefits of Coaching for OrganisationsRight now, Andy has only two slots open for his bi-weekly coaching program. If you are interested in exploring what coaching can do for you, drop him an email at [email protected] Learn more about your ad choices. Visit megaphone.fm/adchoices
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Explore the challenges and solutions for attracting, engaging and retaining talent in hotels and restaurants with our MondayManifest with Scot Turner.Don't miss out on some huge guests coming soon on the podcast - Subscribe today.Learn more about your ad choices. Visit megaphone.fm/adchoices
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Leadership is everything to any business - but hotels and restaurants have to go about it differently to other sectors.But why does the training and development of leaders in hospitality continue down the same route as other businesses?It's different - so make sure you are innovating how you lead to bring you the results you and your business deserve in 2024.PartnersTrainual is the best solution to producing a business playbook for your business. Check it out here at https://thecafehustle.com/trainualSubscribe to the podcast here: Apple / SpotifyLearn more about your ad choices. Visit megaphone.fm/adchoices
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We talk about it a lot, but what does it take to be an authentic leader?It is one of the best ways to connect and build trust with your people but why do leaders find it so hard to embrace?Join me in this episode where I chat about the first step in embracing authenticity and vulnerability - and why it's so important.Connect with me on LinkedIn over at https://www.linkedin.com/in/andyjonesmihi/Learn more about your ad choices. Visit megaphone.fm/adchoices
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For too long, our people in hospitality have been subject to generic training courses and modules that has let most people down.In todays industry, whether a hotel, restaurant or coffee shop, adapting your training approach can really help your people and your business grow stronger.I would love to know how you are adapting your business training to meet the needs of your people - drop me an email.Learn more about your ad choices. Visit megaphone.fm/adchoices
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So we have learnt how to lead ourselves and our people better, but now we need to pull it all together.If we have covered how to lead people in our people leadership episode, organisational leadership is about how we can lead groups of people.Learn some of the ways in which you can better lead your business in this episode.Check out our episode on how to lead your people better.Enroll In Our Breakthrough Leadership Bootcamp this coming January: https://thecafehustle.com/blbLearn more about your ad choices. Visit megaphone.fm/adchoices
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