Episodes
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This episode explores the transformative role of Digital Twin technology and Decision Intelligence in Business Support Systems (BSS). Fahri Kercek, Head of Product Strategy at Etiya, discusses how Digital Twins, particularly the Digital Twin of Customer (DToC), empower telecom operators and other industries to deliver hyper-personalized customer experiences, enhance decision-making, and drive operational efficiency. Listen to the episode to learn:
The role of digital twin technology in telecom networksThe history of digital twin technology and its most popular use cases todayThe adoption of DToC in real-world applications, and its benefits and outcomesWhat operators need to deploy digital twin technologyOther industries that can benefit from digital twin technologyThe 'humanization of AI' and how it relates to the digital twinThe future of AI in telecomsTo learn more, check out Etiya’s Digital Business Platforms
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Rodrigo Brito, Head of Security, Cloud and Network Services at Nokia explores findings from the 10th edition of Nokia’s Threat Intelligence Report. Rodrigo reveals some of the key trends in telecom sector attacks, the differences between IT security and telecom security, and the role of Generative AI in cybersecurity. Rodrigo also discusses the unique cybersecurity challenges faced by the U.S. as well as the impact of quantum computing on telecom security.
To read the full report, visit onestore.nokia.com/asset/214202
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Missing episodes?
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James Garvert, Senior Vice President and General Manager of TransUnion’s TruContact™ Communications and Contact Center Solutions discusses:
- TransUnion’s recent partnership with First Orion and Transaction Network Services (TNS), which brings branded calling with logos to subscribers of the top three US wireless carriers
- The technology behind end-to-end call authentication and verification
- The impact of branded calling on businesses, in terms of preventing fraud and improving consumer trust
- Key factors driving branded calling adoption among enterprises
To learn more, visit www.transunion.com
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Barbara Dondiego, CEO at AVOXI explores findings from the company's 2024 State of International Voice for the Contact Center Report, including:
- The biggest challenges enterprises face today in terms of voice communications
- The factors driving the shift of voice communication to the cloud and the role of telcos in the cloud voice ecosystem
- How artificial intelligence (AI) impacts the evolution of voice, and what specific AI-driven innovations are enhancing the capabilities of voice solutions
- Why the voice landscape is highly fragmented, and the disadvantages on relying on multiple vendors to manage voice communication needs
To learn more, read the full report at avoxi.com/lp/the-state-of-international-voice-for-the-contact-center
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Bryan Smith, Vice President of Product Marketing at First Orion discusses:
- How branded calling enhances operational efficiency and improves customer experience for telcos
- The impact of First Orion's technology on consumer safety and security in telecoms
- Some of the partnerships that have driven the company’s success so far, and how these have benefited both enterprises and consumers
- What's next on the horizon for First Orion, including innovations in improving communication safety, security, and branded calling
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Stephen M. Kowal, Chief Commercial Officer at Nextivity discusses:
- How private LTE and private 5G networks address the connectivity needs of organizations
- How private networks are designed and commissioned
- How private 5G networks differ from private LTE, in terms of infrastructure, management and use cases
- Issues faced by operators and enterprises in deploying their private LTE and 5G networks, and how Nextivity’s solutions address these challenges
To learn more, visit nextivityinc.com
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Dominic Black, Growth Director and Principal Analyst at Cavell discusses:
- The key highlights of the Cavell Summit North America
- How the communication needs of enterprises, specifically SMEs, have evolved in recent years
- How the trends around work-from-anywhere (WFA) influenced SMEs’ investments in new communication platforms
- The current state of AI adoption in UCaaS and CcaaS, and some of the challenges faced by organizations deploying AI
To learn more, visit www.cavell.com/events/ccs-us
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Nisha Dutt, Managing Director and CEO at Subex discusses the role of AI and Generative AI in transforming CSP networks, and how they impact network operations and customer experience. Nisha reveals some of the challenges telcos face in leveraging AI for decision analytics and how Subex’s HyperSense AI addresses these challenges. Nisha shares success stories of telcos who have observed significant cost savings or revenue growth with the deployment of AI-powered analytics, and how technologies such as AI are also driving workplace equality.
To learn more, visit subex.com
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The Fast Mode spoke to Jennifer Kyriakakis, Founder and Chief Marketing Officer at MATRIXX Software on their recent collaboration with Hutchison Telecom Hong Kong (HTHK). Jennifer discusses some of the monetization challenges and opportunities faced by HTHK, how the deployment of MATRIXX’s digital monetization engine supported the telco's long-term objectives, the shift towards 'all-digital' experiences, and the impact of loyalty programs and rewards on subscriber churn.
To learn more, read the full case study at https://www.matrixx.com/customers/three-hk/
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Kevin Vachon, COO of MEF discusses the organization's upcoming Global Network-as-a-Service Event (GNE). Kevin shares insights into the key themes of the event, including NaaS ecosystems, automation, and evolving enterprise needs. He explores how MEF’s LSO framework supports automation, the growing demand for NaaS, and how standards-based SASE certifications enhance cybersecurity.
To learn more about the event, visit gne.mef.net
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In this episode of The Fast Mode’s Quick Chat series, Manish Tiwari, Head of Private Cellular Networks at Cradlepoint discusses the ongoing Ericsson Enterprise Industry Analyst Day taking place in Boston. Manish reveals the announcements lined up for the day, including the launch of an indoor 5G coverage neutral host solution which will be sold via a non-CSP route for the first time. Manish also explores the concept of Wireless WAN (WWAN), recent advancements in the space and how it benefits IoT rollouts. Additionally, Manish discusses the role of neutral host infrastructure in helping telcos enhance enterprise connectivity services, the contribution of Open RAN, as well as Ericsson’s leadership in the private 5G space.
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First Orion is a leading telecom software company with 16 years of expertise, specializing in branded calling and call protection solutions that revolutionize the mobile communication experience.
The Fast Mode recently spoke to Joe Stenziano, the CEO and president of First Orion, about the state of phone calling in 2024. Joe discussed:
The growing importance of branding in phone calling and how it enriches the call experience for today’s brandsHow a branded calling solution enhances call protection across two fronts: defence against bad actors and protection on the branding sideThe underlying technologies that enable next-gen calling solutions to be deployed at scale, and delivered seamlessly across any network or device, including cloud-based operations, analytics, artificial intelligence (AI) and machine learning (ML)The benefits of deploying First Orion’s Unified Communications as a Service (UCaaS) and Call Center as a Service (CCaaS) solutions on customers’ own network or infrastructureHow First Orion’s solutions support telcos in maintaining a consistent brand experienceImmediate and long-term outcomes in the telecom space, including increased engagement and subscriber affinityTo learn more, please visit:
Branded Communication | First OrionCommunication Protection | First Orion2023 Branded Calling Trends Report -
Ariana Lynn, Principal Analyst at The Fast Mode recently spoke to Bejoy Pankajakshan, Executive Vice President, Chief Technology and Strategy Officer, Mavenir. Bejoy discusses:
Mavenir’s recent hundred million investment round anchored by Siris and how it will accelerate Mavenir’s efforts in automation, sustainability, and artificial intelligenceHow cloud-native technologies power innovative, agile and automated networksThe roadmap for the rollout of cloud-native networks, including timelines, major milestones, and potential hurdlesThe importance of software compatibility with both private and public clouds and how Mavenir’s partnership with AWS supports operators in their shift to the cloudHow the flexibility of Mavenir’s Open vRAN solution and partner ecosystem have supported DISH Wireless’s nationwide deployment of cloud-native 5G Open RAN covering over 9,500 cell sites and 55,000 radios in just sixteen monthsTo learn more, visit www.mavenir.com
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In conjunction with the India Mobile Congress (IMC) 2022 that took place in New Delhi last month, Tara Neal, Executive Editor at The Fast Mode spoke to Bejoy Pankajakshan, EVP, Chief Technology and Strategy Officer at Mavenir.
In this podcast episode, Bejoy discusses the state of the Open RAN ecosystem and how close the industry is to fully-automated Open RAN networks. Bejoy also explores what telcos require for a successful cloud-native strategy and how they benefit from embracing cloud-native networks.
Additionally, Bejoy explains how Mavenir is helping its customers enter a new era of operations and service enablement with its broad portfolio, which of course, includes Open RAN.
Lastly, Bejoy examines the key challenges that network operators are facing as they shift to the next phase of their 5G strategies and some of the trends Mavenir sees in the larger telecoms market, as multiple industries invest in technologies that enable open, automated mobile networks.
To learn more, visit www.mavenir.com
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Ariana Lynn, Senior Editor at The Fast Mode spoke to Srikrishnan Ganesan, the CEO and co-founder of Rocketlane on how the company feels about being recognized as a 2022 Gartner® Cool Vendor in Gartner’s Technology Go-to-Market category and some of the major contributing factors. Sri also discusses the role of onboarding in a customer journey, some of the gaps in the current onboarding and implementation space and how a collaborative platform can support enterprises.
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Ariana Lynn, Senior Editor at The Fast Mode spoke to Rahul Sridhar, Content Marketer at Rocketlane on the company’s new and innovative approach to tech marketing, including its popular rap video released earlier this year titled ‘Rocketlane: Our Story So Far’. Rahul discuses how the idea for the rap video came about, some of the latest trends and ideas in tech marketing and the differences between younger and older generations in tech marketing.
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As part of The Fast Mode podcast series, Tara Neal, Executive Editor at The Fast Mode spoke to Stephen Douglas, Head of Market Strategy at Spirent on the company's latest report '‘Cutting Through the Edge Computing Hype - MEC Latency Expectations vs. Reality’. The report assesses operator readiness to deliver SLA-guaranteed low latencies which are critical in supporting a wide range of ultra-reliable low-latency applications (URLLC).
Stephen shares among others, the expectations among enterprises with URLLC applications on 5G latencies, and the gap between the supply and demand for such services. Stephen highlights the common misconceptions among enterprises on actual latencies experienced on today's networks and the level of latencies required to support the full functionalities of their applications.
The podcast also discusses various industry verticals where SLA-guaranteed low latencies are most pertinent, including AR and VR, autonomous driving and industrial IoT.
Apart from this, the episode looks into trends around public and private MECs as well as the existing testing capabilities that operators can leverage to assess their readiness for SLA-guaranteed latency contracts.
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In the aftermath of MWC 2022, The Fast Mode spoke to Steve Douglas, Head of Market Strategy at Spirent on the company's participation at the recently concluded event.
Steve discusses some of the latest findings from Spirent's ‘5G 2022: Market Drivers, Insights and Consideration’ report, which not only includes global and regional deployment trends for 5G, but also covers the role of cloud and the biggest opportunities fueling 5G adoption, deployment and growth. Steve also explores the challenges operators often grapple with when it comes to the testing, assurance and automation of 5G networks, and the readiness of today’s testing, assurance and automation tools to meet the needs of operators as they transition to 5G Standalone (5G SA).
To download Spirent's ‘5G 2022: Market Drivers, Insights and Consideration’ report, visit www.spirent.com/assets/the-spirent-2022-5g-report.
To learn more about Spirent and their initiatives in this space, visit www.spirent.com.
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n conjunction with the recently concluded MWC 2022, The Fast Mode spoke to Mark Abolafia, SVP Business Development and Global Channels Program at Intraway on the company's experience at this year's MWC. Mark discusses how OSS capabilities have evolved in recent years, and how the move to ‘no-code’ and cloud-native architectures enhance existing OSS functionalities.
Mark covers the role of APIs in delivering both interoperability and open digital architectures that enable seamless BSS-OSS integrations. Mark also explores the trends in the North American market that are pushing the industry towards an automated and dynamic approach to OSS, as well as the role of channel partners programs in the telecom software ecosystem.
To learn more about Symphonica SaaS and how it accelerates CSP’s transformational goals in building future-proof networks, please visit Intraway at www.intraway.com.
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