Episodes
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This practice has spent a lot of time and energy to work on their culture and the team that is there loves working together, loves their clients and the management. Yet people are still leaving the practice! This week on the podcast, Dr. Andy Roark and practice management nerd Stephanie Goss are talking through an email they received in the mailbag. This letter might be short on details and the challenge this practice is facing is definitely long on the challenge. We know we can't control losing people to life events and yet this writer is finding themselves shouting at the top of their lungs "What am I doing wrong!?!?!?" Let's get into this...
🌟 Join us for the Uncharted Medical Director Summit!
https://unchartedvet.com/uncharted-medical-director-summit-2024/
This immersive 1-day virtual event is tailor-made for medical directors seeking balance in their roles while making a positive impact on their teams and patients at their veterinary practices. Led by seasoned speakers with firsthand experience tackling the daily challenges of medical directors, our interactive workshops will provide actionable insights to help you navigate the complexities of team management, clinical practice, and upholding standards in your clinic. Visit https://unchartedvet.com/uvc-membership/ to learn more and sign up today.
🌟 Unlock the potential of your veterinary leadership team by embarking on a transformative journey together! In this episode, we explore the power of continued education in aligning leadership perspectives and the Leadership Essentials Certificate is the perfect opportunity: https://unchartedvet.com/certificates/
This on-demand certificate program, spanning 8 hours of CE, is designed to equip veterinary professionals with the skills needed to lead high-performing and collaborative teams. Join forces with your practice owner and partner to enhance your leadership dynamics. For Uncharted members, this valuable resource is included in your membership – making now the perfect time to join our community and elevate your leadership game. Shape your practice's future by investing in the shared growth of your leadership team!
Upcoming events: unchartedvet.com/upcoming-events/
All Links: linktr.ee/UnchartedVet
Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag -
Content Warning: Mentions of suicide may be triggering to some listeners.
What are some key practices in preparing the clinic for a team member returning from a mental health leave? Dr. Phil Richmond joins us to help a veterinary practice manager wondering how they can prepare a safe space within their clinic, for a team member to return to. Together, Stephanie Goss and Dr. Phil Richmond tackle many action steps and offer valuable resources to get the right work policy in place for any team. Let's get into this episode...
LINKS AND RESOURCES
JAVMA Article Suicide among veterinarians in the United States from 1979 through 2015: https://avmajournals.avma.org/view/journals/javma/254/1/javma.254.1.104.xml
EEOC Resources: https://www.eeoc.gov/laws/guidance/enforcement-guidance-ada-and-psychiatric-disabilities
AVMA EAP Resources: https://www.avma.org/news/exploring-employee-assistance-programs-veterinary-practices-are-they-bother-or-benefit
Return to Work Checklist (US Friendly) - Page 37: https://workplacesuicideprevention.com/wp-content/uploads/2022/06/20220630-FINAL-FINAL-HR-EmploymentLaw-WhitePaper.pdf
Not One More Vet: https://www.nomv.org/
🌟 Join us for the Uncharted Medical Director Summit!
https://unchartedvet.com/uncharted-medical-director-summit-2024/
This immersive 1-day virtual event is tailor-made for medical directors seeking balance in their roles while making a positive impact on their teams and patients at their veterinary practices. Led by seasoned speakers with firsthand experience tackling the daily challenges of medical directors, our interactive workshops will provide actionable insights to help you navigate the complexities of team management, clinical practice, and upholding standards in your clinic. Visit https://unchartedvet.com/uvc-membership/ to learn more and sign up today.
🌟 Unlock the potential of your veterinary leadership team by embarking on a transformative journey together! In this episode, we explore the power of continued education in aligning leadership perspectives and the Leadership Essentials Certificate is the perfect opportunity: https://unchartedvet.com/certificates/
This on-demand certificate program, spanning 8 hours of CE, is designed to equip veterinary professionals with the skills needed to lead high-performing and collaborative teams. Join forces with your practice owner and partner to enhance your leadership dynamics. For Uncharted members, this valuable resource is included in your membership – making now the perfect time to join our community and elevate your leadership game. Shape your practice's future by investing in the shared growth of your leadership team!
Upcoming events: unchartedvet.com/upcoming-events/
All Links: linktr.ee/UnchartedVet
Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag -
Missing episodes?
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This week on the Uncharted Podcast, Stephanie Goss and Dr. Andy Roark dive into another intriguing submission from the mail bag. This time, they tackle a question from a practice owner who's embarking on the journey of opening a new clinic and is pondering what type of client experience to deliver. The practice owner is eager to establish a distinctive client experience for their new venture but is uncertain about the direction to take. Stephanie and Andy emphasize the importance of aligning the client experience with the practice's vision and values. They get a little spicy in debunking the notion of a one-size-fits-all approach, emphasizing that the client experience should be tailored to reflect the unique identity and goals of the practice. Stephanie and Andy provide actionable steps to help the practice owner extract their vision and values and translate them into tangible practices for their new startup team. From defining core values to training the team, they offer practical guidance to empower the practice owner in shaping a client experience that resonates authentically with their practice ethos. Let's get into this episode...
LINKS
🌟 Join us for the Uncharted Medical Director Summit!
https://unchartedvet.com/uncharted-medical-director-summit-2024/
This immersive 1-day virtual event is tailor-made for medical directors seeking balance in their roles while making a positive impact on their teams and patients at their veterinary practices. Led by seasoned speakers with firsthand experience tackling the daily challenges of medical directors, our interactive workshops will provide actionable insights to help you navigate the complexities of team management, clinical practice, and upholding standards in your clinic. Visit https://unchartedvet.com/uvc-membership/ to learn more and sign up today.
🌟 Unlock the potential of your veterinary leadership team by embarking on a transformative journey together! In this episode, we explore the power of continued education in aligning leadership perspectives and the Leadership Essentials Certificate is the perfect opportunity: https://unchartedvet.com/certificates/
This on-demand certificate program, spanning 8 hours of CE, is designed to equip veterinary professionals with the skills needed to lead high-performing and collaborative teams. Join forces with your practice owner and partner to enhance your leadership dynamics. For Uncharted members, this valuable resource is included in your membership – making now the perfect time to join our community and elevate your leadership game. Shape your practice's future by investing in the shared growth of your leadership team!
Upcoming events: unchartedvet.com/upcoming-events/
All Links: linktr.ee/UnchartedVet
Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag -
This week on the Uncharted Podcast, Dr. Andy Roark and veterinary practice management whiz, Stephanie Goss dive into a heartfelt letter from a listener grappling with burnout in the veterinary world. Despite swimming in a sea of perks—great pay, abundant time off, and a tight-knit support system—the listener finds themselves treading water, feeling stuck in the profession's turbulent waves. They're struggling to keep their head above water amidst rising client demands and a sinking sense of passion. Andy and Stephanie embark on a buoyant journey through the listener's challenges, sprinkling in their trademark ride to Camp Tough Love. Together, they explore different mindsets and paddle through practical strategies to reignite the listener's love for veterinary medicine. Let's get into this...
🐾 Dive into the Uncharted Veterinary Conference and elevate your practice to new heights! 🌊 https://unchartedvet.com/uvc-april-2024/ 🌊
Have you noticed a dip in appointment visits? It's happening across the country but we're staying on top of it at Uncharted. It's time to chart your course to success at the Uncharted Veterinary Conference, happening April 18-20, 2024, at the luxurious Westin Poinsett Hotel in Greenville, SC!
Join us for three days of immersive learning and networking as we help you rise above the surface of the veterinary industry. Discover how to make your practice stand out amidst the clamor, with insights from leading voices in veterinary medicine and beyond. At Uncharted, you'll learn how to navigate the currents of branding, community engagement, team recruitment, and client communication. Gain practical strategies and tools to create a standout brand that reflects your practice's unique vision and values. Plus, the Choose Your Own Adventures sessions let you hear what real practices are doing in their clinics right now! Don't miss your chance and register today.
⚓ Cant make it in person? All workshops and general sessions will be recorded and put in the community so register for a membership to gain access: https://unchartedvet.com/uvc-membership/
As a leader in your veterinary practice, you understand the importance of continuous growth and development. However, with a packed schedule and pressing tasks, finding the support and resources you need can be challenging. That's where the Uncharted Community comes in. Joining the Uncharted online community gives you access to a wealth of resources and support from fellow veterinary professionals. Whether you're seeking advice on handling a tricky client situation, attending workshops to achieve your practice goals, or providing your team leads with specialized training, Uncharted has you covered. Join today!
Upcoming events: unchartedvet.com/upcoming-events/
All Links: linktr.ee/UnchartedVet
Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
Upcoming events: unchartedvet.com/upcoming-events/ -
In this week's episode of The Uncharted Podcast, Dr. Andy Roark and Stephanie Goss dive into a letter from the mailbag. It's from a kennel technician grappling with a toxic workplace culture. This dedicated individual is working tirelessly in the kennels for experience requirements for vet school. However, the atmosphere within the kennels is far from supportive, with the kennel manager engaging in gossiping and making side remarks. Despite reaching out to the practice manager for assistance, the situation remains unchanged, leaving the kennel attendant feeling frustrated and unheard. Andy and Stephanie provide valuable insight about looking at the big picture and how to navigate these kinds of conversations. Let's get into this episode....
UPCOMING EVENTS/INFO
🚀🎉 Get ready to ignite your leadership potential: www.UnchartedVet.com/ONTHEROAD
Join Dr. Andy Roark, Stephanie Goss, Maria Pirita, CVPM and Tyler Grogan, RVT for an unforgettable experience at the Uncharted Leadership Essentials Roadshow in Atlanta, Georgia, on May 5th and 6th. Embark on a two-day journey packed with dynamic discussions and hands-on training tailored to YOUR veterinary practice. Atlanta in May offers the perfect backdrop for learning and growth, with its vibrant atmosphere and bustling energy. This isn't your typical CE event – it's a transformative adventure filled with insights, camaraderie, and actionable strategies to elevate your clinic's success. Don't miss out on this opportunity to align with your practice leaders and make a lasting impact.
🌟 Can't make it to Atlanta? No worries! UnchartedVet.com/certificates
Elevate your leadership game with the Uncharted Leadership Essentials Certificate program at home! Whether you're aspiring to take on a management role or looking to fine-tune your leadership skills, this comprehensive program is your pathway to success. Tailored for veterinary professionals at all stages of their careers, the Leadership Essentials Certificate consists of seven essential courses designed to empower you with the tools and knowledge needed to thrive in your role. From understanding the trust economy to mastering strategic planning and communication styles, each course focuses on key aspects of effective leadership.
Upcoming events: unchartedvet.com/upcoming-events/
All Links: linktr.ee/UnchartedVet
Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
Upcoming events: unchartedvet.com/upcoming-events/ -
In this episode of the Uncharted Podcast, Dr. Andy Roark jumps into a crucial mailbag but this time with special guest Dr. Sarah Wolff. Together they tackle a pressing question from a practice manager struggling with maintaining the personal touch in client interactions after transitioning to digital communications.
Sarah Wolff, a seasoned veteran of the veterinary field, embarked on her journey inspired by James Herriot's tales. Over her 22-year career, she's navigated every role imaginable in a veterinary team, from humble beginnings as a kennel assistant to the esteemed position of medical director. Through her extensive experience, Sarah has witnessed the dynamic evolution of veterinary care, but one principle has remained constant: client relationships are the cornerstone of exceptional veterinary medicine. Today, she's dedicated to helping teams cultivate these relationships, fostering excellent client experiences that enrich both the practice and the individuals within it. For more insights from Sarah, visit her online at www.DrSarahWolff.com and follow her on Twitter @DrSarahWolff.
In this episode's mailbag entry, our featured practice manager voices a common concern among modern practices: striking a balance between efficiency-driven digital communications and maintaining the human connection with clients. With technology streamlining communication processes, practices risk losing the personal touch that sets them apart in the hearts of their clients. Let's get into this episode!
UPCOMING INFO/EVENTS
Join us for the upcoming Uncharted Veterinary Conference in April 2024, where industry leaders will converge to explore strategies for breaking through the noise and crafting compelling narratives that resonate with your community. Learn how to Stand out in a Sea of Noise and register now at https://unchartedvet.com/uvc-april-2024/.
Can't make it to Greenville? Explore our new Leadership Essentials Certificate, offering 8 hours of CE and empowering leaders at all levels to achieve excellence. Learn more and access the program online or in person at https://unchartedvet.com/certificates/
Elevate your leadership skills and join our vibrant community of veterinary professionals by becoming an Uncharted member. Gain exclusive access to valuable resources and benefits, including the Leadership Essentials Certificate, as part of your membership. Join us today at https://unchartedvet.com/uvc-membership/.
Upcoming events: unchartedvet.com/upcoming-events/
All Links: linktr.ee/UnchartedVet
Do you have something that you would love to hear discussed on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag -
This week on the Uncharted Podcast, practice management super nerd, Stephanie Goss invited special guest Bill Schroeder to come discuss something all of our practices should be getting ready for - the big slow down. We know that some clinics still have clients coming out their ears while others are experiencing a very rapid slowing of appointment volume. So many of us have been focusing on hiring and retaining team members to support our case loads that we've put things like marketing, updating reminder protocols and website updates on the back burner.
Bill Schroeder owns InTouch Practice Communications (www.InTouchVet.com), a full-service digital marketing agency built specifically for the veterinary community. As an entrepreneur, international speaker, veterinary thought leader, and digital marketing enthusiast who has leveraged his love of people and pets to help veterinary practices grow and thrive - Stephanie thought Bill would be the perfect guest to talk strategy with. Bill's team and their more than 8,000 client success stories are the basis for his speaking sessions and his drive to help practices learn how to actually implement these things in your practice. Bill serves on the Board of Directors for VetPartners, teaches within the MBA program at Purdue University, and can be found teaching from many of the veterinary conference stages around the world.
Stephanie asked Bill to come discuss the three most important things every clinic should be doing right now to keep clients coming in the doors. Between outsourcing google ads and online reputation management, Stephanie and Bill give you realistic tips that you can put into practice today. Let's get into this episode...
UPCOMING INFO/EVENTS
Embark on the last journey to Greenville with us before we venture into uncharted waters!
Uncharted Veterinary Conference: https://unchartedvet.com/uvc-april-2024/
In a world filled with noise—news, content, and promotions bombarding us from all directions—your business struggles to be heard above the clamor. Amid countless messages vying for attention, how can you ensure your message stands out? How can you craft a narrative that gives your brand a distinctive voice and resonates with your community without resorting to shouting?
It's time to anchor down and rise above the sea of noise. Join us this April at the Uncharted Veterinary Conference, where prominent voices in veterinary medicine and beyond will converge to explore how veterinary brands can break through the surface. Prepare to learn, share insights, and make waves in your veterinary practice. Register now to be part of this transformative experience in April 2024 at Uncharted.
If you can't join us in Greenville, consider checking out our new Leadership Essentials Certificate https://unchartedvet.com/certificates/ - you can access the program online OR in person. Our team may be coming soon to a city near you. Check out the program and all our upcoming dates on the website. https://unchartedvet.com/ontheroad
Our Uncharted Leadership Essentials Certificate consists of seven fundamental building blocks, empowers leaders at any level to achieve excellence. This on-demand program offers 8 hours of CE, fostering the skills necessary to lead high-performing and collaborative teams. Exclusive access is granted to Uncharted members as part of their membership benefits, making it the opportune time to join our community! Uncharted Membership: https://unchartedvet.com/uvc-membership/
Upcoming events: unchartedvet.com/upcoming-events/
All Links: linktr.ee/UnchartedVet
Do you have something that you would love to hear discussed on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
Upcoming events: unchartedvet.com/upcoming-events/ -
Dr. Andy Roark and practice management super geek, Stephanie Goss are back with another letter from our mailbag. This time a manager writes in who is struggling with communication in her practice. This manager's newish to practice ownership DVM struggles to communicate with the team as a whole. The manager is fielding complaints from the team about the holes in communication. And to make it more challenging, the practice owner's wife is also heavily involved in the practice, despite her lack of veterinary background. This manager is struggling with knowing how to address the team's concerns when they share some of them as well as struggling to find their own place in the triangle between the practice owner, their partner and the manager. This one is a doozy, let's get into this....
UPCOMING EVENTS/INFO
🌟 Unlock the potential of your veterinary leadership team by embarking on a transformative journey together! In this episode, we explore the power of continued education in aligning leadership perspectives and the Leadership Essentials Certificate is the perfect opportunity: https://unchartedvet.com/certificates/
This on-demand certificate program, spanning 8 hours of CE, is designed to equip veterinary professionals with the skills needed to lead high-performing and collaborative teams. Join forces with your practice owner and partner to enhance your leadership dynamics. For Uncharted members, this valuable resource is included in your membership – making now the perfect time to join our community and elevate your leadership game. Shape your practice's future by investing in the shared growth of your leadership team!
🚀 Accelerate your leadership journey with the Uncharted Leadership Essentials Roadshows: https://unchartedvet.com/on-the-road/
Calling all veterinary leaders to join Dr. Andy Roark, Stephanie Goss, and Maria Pirita at the Uncharted Leadership Essentials Roadshow in Atlanta, Georgia, on May 5th and 6th. Picture two days of dynamic, Uncharted-style engagement where you'll not only explore the Leadership Essentials Certificate program but also engage in real-world discussions about strategically working ON, not just IN, YOUR veterinary practice.
Upcoming events: unchartedvet.com/upcoming-events/
All Links: linktr.ee/UnchartedVet
Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag -
On this week's episode of the Uncharted Podcast, Dr. Andy Roark and practice management super nerd, Stephanie Goss take on a new kind of mailbag. This time, our listener struggles with writing a recommendation letter but not for the reason you might think. This person cannot stop gushing over their rockstar vet tech and is wondering what even makes for a good recommendation letter in the first place. Together, Andy and Stephanie give their tips for effective recommendation letters and how to politely decline if you may not be the right person to write it. Let's get into this episode....
Upcoming Events/Info
As a leader, you have the ability to shape workplace culture, influence patient outcomes, and help veterinary teams thrive in practice. Developing the skills you need to succeed as a leader in today’s dynamic veterinary business landscape starts here.
An Uncharted Leadership Essentials Certificate provides you with seven crucial building blocks to lead with confidence at any level and achieve excellence in your veterinary practice.
This new Certificate program offers 8 hours of CE in an on-demand format that will equip veterinary professionals to lead high-performing and collaborative teams. Our Uncharted members get special access included in their membership so there has never been a better time to join the community than right now!
COME TO GREENVILLE WITH US ONE LAST TIME BEFORE WE HEAD OUT INTO UNCHARTED WATERS!
The world is noisy. News. Content. Promotions. There are messages swirling all around us. In our inboxes, on our phones, on the radio, on the drive down the street. It’s message after message competing for our attention. And your business is caught in the current.
So how do you make sure your message is heard? How do you tell a story that gives your brand a unique voice? How do you connect with your community without simply shouting louder?
It’s time to drop anchor and stand out in a sea of noise. This April, we’re bringing big voices in veterinary medicine and beyond together at the Uncharted Veterinary Conference to discover how veterinary brands can rise above the surface. Get ready to learn, share, and make waves at your veterinary practice. REGISTER NOW TO JOIN US IN APRIL 2024 at Uncharted.
Upcoming events: unchartedvet.com/upcoming-events/
All Links: linktr.ee/UnchartedVet
Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
Upcoming events: unchartedvet.com/upcoming-events/ -
This week on the podcast, veterinary practice management super nerd Stephanie Goss gets to dive into another mailbag but this time, with RVT and Manager, Tami Lind. This mailbag comes from an ER Practice Manager who loves how close the team is but is struggling to accommodate giving them time off together. Stephanie and Tami navigate the very difficult world of time off requests and what to do when you simply can't please everyone. Let's get into this...
ABOUT OUR GUEST
Tami Lind, RVT is currently ICU, ER and Immediate Care supervisor at Purdue University and has been working at the university for the last 13 years. She attended veterinary technology school at Purdue and graduated in 2010 with a bachelor’s degree in Veterinary technology. Two years later Tami assumed the ICU and ER supervisor role at Purdue University. She received her VTS in Emergency/Critical Care in 2016. Her passion is teaching veterinary nurses and veterinary students in preparing them for their career ahead.
UPCOMING EVENTS/INFO
⚓ Join us at the Practice Manager Summit – a virtual event designed to tackle the unique challenges faced by practice managers. Dive into interactive workshop sessions, peer discussion segments, and experience the energy of Uncharted events firsthand!
✨ Explore sessions on.....
🐾 managing team conflicts
🐾 enhancing team member retention
🐾setting boundaries in a management role
✨ Connect with fellow practice managers and exchange insights that drive meaningful change.
✨ Earn 5.5 CE credits towards CVPM, enjoy dance parties, giveaways, and more!
Ready to make waves? Join us at the Practice Manager Summit and let's redefine veterinary practice management together!
⚓ As a leader, you have the ability to shape workplace culture, influence patient outcomes, and help veterinary teams thrive in practice. Developing the skills you need to succeed as a leader in today’s dynamic veterinary business landscape starts here.
An Uncharted Leadership Essentials Certificate provides you with seven crucial building blocks to lead with confidence at any level and achieve excellence in your veterinary practice.
This new Certificate program offers 8 hours of CE in an on-demand format that will equip veterinary professionals to lead high-performing and collaborative teams. Our Uncharted members get special access included in their membership so there has never been a better time to join the community than right now!
Upcoming events: unchartedvet.com/upcoming-events/
All Links: linktr.ee/UnchartedVet
Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag -
This week on the Uncharted Podcast, Dr. Andy Roark is joined by veterinary practice management expert, Dr. Amanda Donnelly and together they tackle another question from the mailbag. In this episode, they take on the challenge of a veterinarian who, despite being exceptional with clients and production, struggles with efficiency in exam rooms, causing a backlog of duties. This backlog bleeds into other doctor's plates, having to have them finish his work yet the practice owner is hesitant to discipline for fear of losing this veterinarian. Dr. Amanda Donnelly offers her insight to strategize ways to set clearer job expectations, foster self-reflection, and provide effective feedback. Together, they explore external resources like mentorship programs and leadership coaching to enhance the vet's performance. Let's get into this episode....
📚 Explore more about the book and veterinary leadership on Dr. Amanda Donnelly's official website: AmandaDonnellyDVM.com Dive into the world of veterinary leadership with Dr. Amanda Donnelly's insightful book, "Leading & Managing Veterinary Teams." This definitive guide explores the essential principles of effective leadership in veterinary medicine. Discover practical strategies and valuable insights to elevate your team management skills. 🔗 Get your copy on Amazon: Leading & Managing Veterinary Teams
ABOUT OUR GUEST:
Dr. Amanda Donnelly, a speaker, consultant, and author with over 30 years’ experience in the veterinary profession. She is a second-generation veterinarian who combines her practice experience and business expertise to help practice leaders communicate better with their teams and clients. Dr. Donnelly is a graduate of the College of Veterinary Medicine at the University of Missouri. She is the author of Leading and Managing Veterinary Teams and writes the Talk the Talk communication column for Today’s Veterinary Business. Dr. Donnelly has won many accolades including being named the 2023 Practice Management Educator of the Year for WVC.
⚓ Join us at the Practice Manager Summit – a virtual event designed to tackle the unique challenges faced by practice managers. Dive into interactive workshop sessions, peer discussion segments, and experience the energy of Uncharted events firsthand! https://unchartedvet.com/practice-manager-summit-2024/
✨ Explore sessions on.....
🐾 managing team conflicts
🐾 enhancing team member retention
🐾setting boundaries in a management role
✨ Connect with fellow practice managers and exchange insights that drive meaningful change.
✨ Earn 5.5 CE credits towards CVPM, enjoy dance parties, giveaways, and more!
Ready to make waves? Join us at the Practice Manager Summit and let's redefine veterinary practice management together! -
This week on the podcast, Dr. Andy Roark and practice management wiz, Stephanie Goss, tackle the intricacies of performance improvement plans in the veterinary setting that aren't all negative. The traditional approach has been carrot and stick when it comes to performance management. We know that approach is damaging to good culture where there is an environment of self-driven improvement and goals. This time, the mailbag brings us someone from the corporate world who is struggling to find balance between uplifting their team by creating psychological safety and still protecting the practice from a legal perspective through documentation of mistakes. The duo explores the dichotomy between transactional leadership and transformational leadership, shedding light on how both are truly necessary to run great cultures. Let's get into this episode!
UPCOMING EVENTS
🚗🌟 Uncharted is hitting the road, and veterinary leaders, you're invited to join the adventure! Dr. Andy Roark, Stephanie Goss and Maria Pirita are bringing the Uncharted Leadership Essentials Roadshow to Atlanta, Georgia, on May 5th and 6th. Imagine two days of dynamic, Uncharted-style engagement where you'll dive into the Leadership Essentials Certificate program with real-world discussions about YOUR veterinary practices.
This isn't your average CE event – it's a jam-packed, fun-filled experience that promises insights, camaraderie, and memories. Can't make it to Atlanta? Fear not! Future dates and locations are in the pipeline. Rev up your leadership journey at UnchartedVet.com/ONTHEROAD and secure your spot for a transformative ride!
An Uncharted Leadership Essentials Certificate provides you with seven crucial building blocks to lead with confidence at any level and achieve excellence in your veterinary practice.
Upcoming events: unchartedvet.com/upcoming-events/
All Links: linktr.ee/UnchartedVet
Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag -
This week on the podcast, Dr. Andy Roark and former practice administrator and veterinary practice management super nerd Stephanie Goss dive into an email they received in the mailbag. A listener of the podcast heard episode 229 where a technician was sure that the team had to be talking behind their back. Andy and Stephanie discussed having self-awareness as a skill in that episode and our listener wanted to know how to handle it when you have a team member or team members who seem to have little to no self-awareness skills. The questions boiled down to "How do you actually teach self-awareness?" Is it actually possible? Andy and Stephanie feel really strongly that for the most part it is and there are some ways that make approaching the teaching aspect a lot less of an uphill battle. This is a rowdy one, let's get into this...
RESOURCES MENTIONED IN THE EPISODE
DiSC Information and Assessments
https://www.discprofile.com/what-is-disc
Veterinary Leadership Institute's Veterinary Leadership Experience
https://veterinaryleadershipinstitute.org/programs/vle/
UPCOMING EVENTS/INFO
As a leader, you have the ability to shape workplace culture, influence patient outcomes, and help veterinary teams thrive in practice. Developing the skills you need to succeed as a leader in today’s dynamic veterinary business landscape starts here.
An Uncharted Leadership Essentials Certificate provides you with seven crucial building blocks to lead with confidence at any level and achieve excellence in your veterinary practice.
This new Certificate program offers 8 hours of CE in an on-demand format that will equip veterinary professionals to lead high-performing and collaborative teams. Our Uncharted members get special access included in their membership so there has never been a better time to join the community than right now!
https://unchartedvet.com/certificates/
Upcoming events: unchartedvet.com/upcoming-events/
All Links: linktr.ee/UnchartedVet
Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag -
This week on the podcast, Dr. Andy Roark and practice management super geek, Stephanie Goss are talking about love. Love languages that is. We received an email in the mailbag from a practice owner who loves their team. They have tried acknowledging the hard working individuals in a variety of ways from bonuses to holiday gifts to celebrating during tech week and behind. They feel like nothing they have tried seems to be truly appreciated by the team and they are wondering what they are doing wrong. They want the team to not only know their value but feel it and they are reaching out for some help and advice figuring out how to solve this problem. Andy and Stephanie walk through headspace around the unique position as a practice owner in this scenario and talk through how to recognize what team members value and how they like to receive appreciation in their own love language. Let's get into this...
RESOURCES MENTIONED IN THE EPISODE
The Languages of Appreciation at Work:
https://www.appreciationatwork.com/work-personality-test/
UPCOMING EVENTS/INFO
As a leader, you have the ability to shape workplace culture, influence patient outcomes, and help veterinary teams thrive in practice. Developing the skills you need to succeed as a leader in today’s dynamic veterinary business landscape starts here.
An Uncharted Leadership Essentials Certificate provides you with seven crucial building blocks to lead with confidence at any level and achieve excellence in your veterinary practice.
This new Certificate program offers 8 hours of CE in an on-demand format that will equip veterinary professionals to lead high-performing and collaborative teams. Our Uncharted members get special access included in their membership so there has never been a better time to join the community than right now!
Leadership Essentials Program:
https://unchartedvet.com/certificates/
Upcoming events: unchartedvet.com/upcoming-events/
All Links: linktr.ee/UnchartedVet
Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag -
In this week's episode, Dr. Andy Roark is joined by Adam Christman and Louise Dunn to discuss their favorite tips for handling financial conversations. Together they tackle some of the common challenges we face as veterinary professionals and offer various resources to make sure we're keeping care accessible. They both offer insight into effective team training as well as the importance of creating a special veterinary experience for your clients. Let's get into this episode!
This episode is brought to you by CareCredit!
https://www.carecredit.com/vetmed/
This information is shared solely for your convenience. All statements are the sole opinions of Uncharted Veterinary Podcast, and neither Synchrony nor its affiliates, including CareCredit, make any representations or warranties regarding the content.
LINKS
AAHA Article on Pet To Care Study: https://www.aaha.org/publications/newstat/articles/2022-08/getting-to-know-the-path-to-care-can-help-bring-more-clients-your-way/
CareCredit Tip Sheet: https://www.carecredit.com/sites/pc/pdf/financial-care-supports-care-for-pets.pdf
Pet Health Finder: https://www.pethelpfinder.org/m/phf
Pawlicy Advisor: https://www.pawlicy.com
Pet's Best Resources: https://www.petsbest.com/vets
ABOUT OUR GUESTS
Louise Dunn is a renowned award-winning international speaker, writer and consultant. She brings over 40 years of in the trenches experience and her business education to veterinary management. Louise is founder and CEO of Snowgoose Veterinary Management Consulting. SVMC works with veterinarians who want to develop a strategic plan that consistently produces results. Most recently Louise received many awards including the WVC Educator of the Year numerous times and VetPartner’s The Life Time achievement Award in January 2016.
Besides all aspects of practice management and mentoring, Louise’s passions include her husband Joel, Annabelle her English mastiff Therapy dog and her little sister Afton, kayaking, opera , gardening and New England Patriot’s football.
Adam Christman, DVM, MBA, is the chief veterinary officer for dvm360®—an MJH Life Sciences® company —who oversees content strategy and development and is the brand voice and personality for dvm360®’s multimedia channels. As a charismatic leader, he brings wit, humor, and authenticity to animal health care as the host of a new web-based talk show, dvm360 Live!™, The Vet Blast Podcast, continuing education webinars, and live media broadcasts. Christman also has been in private practice and shelter medicine for 18 years and is currently a member and treasurer of the New Jersey Veterinary Medical Association. He received his DVM degree from Iowa State University’s College of Veterinary Medicine in Ames, Iowa, and his MBA from Aspen University in Denver, Colorado.
Christman is a national thought leader, speaker, and author on practice management, social media, and rehabilitation, and coauthored, “Honey, Have You Squeezed the Dachshund? A Pet Owner’s Guide for Owners Who Are Terrified of IVDD”—a book on dogs with disabilities. He has been featured in multiple publications and appeared on various multimedia shows throughout the United States, sharing his expertise and passion on all things veterinary medicine. As an avid social media influencer for animal health care, he has over 800,000 followers on TikTok and 53,000 followers on Instagram. He loves to engage with fellow pet parents and veterinary professionals across social media. Christman is an advocate of Pride VMC and Pawsibilities. He is also the proud dog dad to 4 dachshunds and believes no one should be deprived of the incredible human-animal bond. -
This week on the podcast, Dr. Andy Roark and practice manager Stephanie Goss are in the mailbag to tackle an email from a member of a hospital leadership team who is worried they have a narcissist on the team and it doesn't seem like the practice owner is willing to deal with the behavior from this person or get rid of them. The team is dropping like flies as a result of naughty behavior from this team member and this leader is wondering what they can do to help in this situation. Let's get into this...
COME TO GREENVILLE WITH US ONE LAST TIME BEFORE WE HEAD OUT INTO UNCHARTED WATERS!
The world is noisy. News. Content. Promotions. There are messages swirling all around us. In our inboxes, on our phones, on the radio, on the drive down the street. It’s message after message competing for our attention. And your business is caught in the current.
So how do you make sure your message is heard? How do you tell a story that gives your brand a unique voice? How do you connect with your community without simply shouting louder?
It’s time to drop anchor and stand out in a sea of noise. This April, we’re bringing big voices in veterinary medicine and beyond together at the Uncharted Veterinary Conference to discover how veterinary brands can rise above the surface. Get ready to learn, share, and make waves at your veterinary practice. REGISTER NOW TO JOIN US IN APRIL 2024 at Uncharted.
Upcoming events: unchartedvet.com/upcoming-events/
All Links: linktr.ee/UnchartedVet
Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag -
This week on the Uncharted Veterinary Podcast, Stephanie Goss and her special guest co-host, Maria Pirita, CVPM dive into a discussion about how to navigate the tricky waters when you go from being friends and a part of the team to being their boss. In this case, the new practice manager is facing an even more uphill battle because they aren't quite sure that the practice owner has their back. The team sides with decisions the old practice manager would have made and if the practice owner doesn't wade in, this manager is left feeling like they have no friends AND no one respects them. Good thing Stephanie and Maria aren't afraid of swimming through the uncharted waters. Let's get into this.
LINKS:
UVP: I'm the Boss, Can We Still Be Friends? : https://unchartedvet.com/friends-with-the-boss/
UVP: If You and I Hang Out, Does Everyone Need To Be Invited? : https://unchartedvet.com/does-everyone-need-to-be-invited/
UPCOMING EVENTS: https://unchartedvet.com/practice-manager-summit-2024/
HEY, PRACTICE MANAGER, THIS DAY IS FOR YOU
There’s no one else like you in the veterinary practice. Managing the business. Moderating conflict within the team. Fixing broken printers, again. You wear more hats than anyone else in the practice. All of these look great on you, of course. That doesn’t mean the challenges of leadership don’t phase you. Managing people effectively in a field that is tied tightly to emotions and high-speed decision-making is a constant learning experience. You need tools and strategies to take the reins and guide your team through it all…and support for you too.
It’s time to connect with your fellow practice managers to share what gets you excited about your role, find solutions for what needs your focus now, and discover new ways to shine even brighter as a manager. Come join us for this one day, virtual summit! A community awaits you.
Upcoming events: unchartedvet.com/upcoming-events/
All Links: linktr.ee/UnchartedVet
Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag -
This week on the podcast, Dr. Andy Roark and practice manager Stephanie Goss chat about the personal and professional challenges faced by a new veterinarian who started working at a practice where she previously functioned as a technician. They dive deep into how behaviors and perceptions from her past role have affected her current role, leading to conflicts of priority and time management. Andy and Stephanie walk through their thoughts on how to establish boundaries, leverage teamwork, and handle these challenges. The conversation also navigates strategies for better self-awareness, handling requests, and the concept of creating 'friction' to narrow down responsibilities. Let's get into this!
COME TO GREENVILLE WITH US ONE LAST TIME BEFORE WE HEAD OUT INTO UNCHARTED WATERS!
The world is noisy. News. Content. Promotions. There are messages swirling all around us. In our inboxes, on our phones, on the radio, on the drive down the street. It’s message after message competing for our attention. And your business is caught in the current.
So how do you make sure your message is heard? How do you tell a story that gives your brand a unique voice? How do you connect with your community without simply shouting louder?
It’s time to drop anchor and stand out in a sea of noise. This April, we’re bringing big voices in veterinary medicine and beyond together at the Uncharted Veterinary Conference to discover how veterinary brands can rise above the surface. Get ready to learn, share, and make waves at your veterinary practice. REGISTER NOW TO JOIN US IN APRIL 2024 at Uncharted: https://unchartedvet.com/uvc-april-2024/
Upcoming events: unchartedvet.com/upcoming-events/
All Links: linktr.ee/UnchartedVet
Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag -
This week on the Uncharted Podcast, practice management geek Stephanie Goss takes the reins and invites her close friends Tyler Grogan, CVT - Director of Creative Marketing at Uncharted and Eric Garcia, CEO of Simply Done Tech Solutions to cohost the episode. In case you haven't heard Tyler and/or Eric on the podcast before, you are in for a treat. Tyler Grogan is a Certified Veterinary Technician with experience in specialty, emergency and general practice. A total Hufflepuff and Scrabble enthusiast, Tyler brings her experience with brand building, marketing, storytelling across multiple digital platforms, and exploring new ways to elevate the client experience to the Uncharted community, events and team. Eric Garcia is an IT expert, digital marketer and veterinary industry thought leader when it comes to social media and marketing. Eric was voted VMX 2020 Speaker of the Year by conference attendees and he speaks regularly at conferences all throughout the world. With all that travel and living his work life online, Eric has made it part of his lifestyle to regularly unplug from technology and the internet.
This week, Stephanie, Tyler and Eric revisit their experiences unplugging since Uncharted podcast episode 195 (https://unchartedvet.com/unplug-fail/). They talk through some of the major wins and some of the not so shining moments for each of them in learning to unplug. They also dive in to a discussion on why social media can be problematic within our industry and how creating healthy technology boundaries can contribute to a better overall well-being. Let's get into this...
Click here to get your free ebook about Unplugging and learn more about it: https://ericgarciafl.com/unplugged/
COME TO GREENVILLE WITH US ONE LAST TIME BEFORE WE HEAD OUT INTO UNCHARTED WATERS!
The world is noisy. News. Content. Promotions. There are messages swirling all around us. In our inboxes, on our phones, on the radio, on the drive down the street. It’s message after message competing for our attention. And your business is caught in the current.
So how do you make sure your message is heard? How do you tell a story that gives your brand a unique voice? How do you connect with your community without simply shouting louder?
REGISTER NOW TO JOIN US IN APRIL 2024 at Uncharted and get ready to learn, share, and make waves at your veterinary practice.
Upcoming events: unchartedvet.com/upcoming-events/
All Links: linktr.ee/UnchartedVet
Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag -
On this week's episode, Dr. Andy Roark and veterinary practice management nerd Stephanie Goss look back at the past year and talk about some of the the leadership lessons they've learned. Together they discuss learning to lean into the uncomfortable things, how learning to have patience is key as a leader and how slowing down is sometimes necessary when you want your team to eventually get faster. Let's get into this episode....
COME TO GREENVILLE WITH US ONE LAST TIME BEFORE WE HEAD OUT INTO UNCHARTED WATERS!
The world is noisy. News. Content. Promotions. There are messages swirling all around us. In our inboxes, on our phones, on the radio, on the drive down the street. It’s message after message competing for our attention. And your business is caught in the current.
So how do you make sure your message is heard? How do you tell a story that gives your brand a unique voice? How do you connect with your community without simply shouting louder?
It’s time to drop anchor and stand out in a sea of noise. This April, we’re bringing big voices in veterinary medicine and beyond together at the Uncharted Veterinary Conference to discover how veterinary brands can rise above the surface. Get ready to learn, share, and make waves at your veterinary practice. REGISTER NOW TO JOIN US IN APRIL 2024 at Uncharted.
Upcoming events: unchartedvet.com/upcoming-events/
All Links: linktr.ee/UnchartedVet
Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag - Show more
