Episodes
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This week we meet Marie Andriopoulos, Manager Customer Service and Experience at VETASSESS. Marie walks us through her career in customer service leading up to her current role within the organisation, and takes us through the strategy behind her approach. We learn about her methods of empowering customers and her team to achieve the best possible outcome, as well as what's next to come in terms of front-line commmunications for applicants, agents and stakeholders.
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