Episodes
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What if the negative review was… right?
In this brutally honest episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, tackle one of the most difficult scenarios in veterinary medicine: how to handle legitimate complaints when your clinic or team actually did make a mistake.
With raw insight and hard-earned experience, the hosts examine how to manage everything from emotionally-charged one-star reviews to social media posts by staff that cross the line.
They break down why the “we’re sorry this happened” template may no longer be enough and how transparency, empathy, and timely internal support can de-escalate even the most viral situations.
They also discuss the importance of leadership when things go wrong, the need for well-written social media policies, and the delicate balance between defending your team and holding people accountable.
Whether you're a manager, technician, or practice owner, this episode is a must-listen for anyone who believes in doing better, especially when you didn’t get it right the first time.
#VetMed #VeterinaryLeadership #VetTechLife #OneStarReview #VetClinicCulture #ProfessionalAccountability #ClientCommunication #VeterinaryPodcast #TeamResilience #VeterinaryMedicine #VetPodcast #VeterinaryEducation #ClinicCulture -
Remember when veterinary break rooms were covered in highlighted journals and sticky notes that said “READ THIS”? This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor explore how our learning habits have changed and what this means for clinic culture.
Are we still learning together… or just scrolling solo?
In this thought-provoking episode of The Veterinary Viewfinder, hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, explore how veterinary professionals consume and share clinical knowledge in today’s fast-paced, digital-first world.
Gone are the days of dog-eared journals in the break room and article clippings on the clinic fridge. But what have we lost in this shift to screens and skimming? From the impact of algorithm-driven content and AI tools like ChatGPT to concerns about critical thinking and team collaboration, Dr. Ward and Beckie ask whether we're trading connection and depth for convenience and speed.
The episode questions whether the rise of digital isolation and the decline in communal learning have affected how veterinary teams function and bond.
It’s more than nostalgia; it’s a call to reimagine how clinics can cultivate curiosity, unity, and a culture of continual education in a fragmented information landscape.
Whether you’re a practice owner, tech lead, or team member trying to stay current, this conversation will challenge how you think about professional development in the digital age.
#VeterinaryMedicine #VetPodcast #VetTechLife #LifelongLearning #VeterinaryEducation #ClinicCulture #DigitalLearning #VetLeadership #VetTeamBonding #veterinary #veterinarytechnician #vettech #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast #vetmed -
Missing episodes?
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What do you do when a client trashes your clinic with a negative online review, then schedules another appointment as if nothing happened? In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, unpack the emotional and professional complexities of accepting—or refusing—returning clients who’ve publicly criticized your team.
From understanding when a bad review crosses into abuse to learning how to initiate honest, respectful dialogue, this episode delivers actionable strategies for managing digital conflict, preserving team morale, and navigating tough conversations.
The hosts also explore how evolving norms around online reviews have changed the client-vet dynamic, and why price complaints, while frustrating, may not always be personal. A must-listen for veterinary professionals dealing with the emotional toll of public feedback in an increasingly review-driven world.
#veterinary #veterinarytechnician #vettech #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast #vetmed #VeterinaryMedicine #VetTechLife #VetPodcast #ClientCommunication #VetClinic #OnlineReviews #VetResilience #TeamMorale -
Vaccine and surgery hesitancy isn’t just a human healthcare challenge; veterinary teams are seeing it more often in exam rooms across the country. In this episode of The Veterinary Viewfinder, cohosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, take a deep dive into the rising trend of pet parent hesitancy around core vaccines and routine surgical procedures like spays, neuters, and dental cleanings
The conversation covers how internet misinformation, personal beliefs, and changing cultural norms are driving some clients to question the necessity, safety, or ethics of traditional veterinary recommendations.
Dr. Ward and Beckie share practical ways veterinary professionals can respond with empathy while maintaining high standards of care. They discuss strategies to build trust, avoid confrontation, and reframe conversations to focus on animal welfare and preventive health.
Whether you're facing pushback about a rabies booster or a client declining a critical dental procedure, this episode offers clear guidance to help your team feel prepared and unified. If your practice is seeing more resistance during treatment plan discussions, this is a must-listen for every veterinary professional.
🎧 Listen, learn, and share with your team today!
#veterinary #veterinarytechnician #vettech #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast #vetmed #vaccinehesitancy -
In this episode of "The Veterinary Viewfinder," hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, tackle a timely topic that every veterinary professional should consider: how inflation, rising tariffs, and supply chain disruptions are affecting big purchasing decisions and clinic growth strategies.
As economic pressures mount, practice owners, managers, and technicians alike are asking: Should we buy that new piece of equipment now or wait? Dr. Ward and Beckie walk listeners through real-world examples — from deciding whether to replace aging digital radiology systems to concerns about the availability of surgical lasers and other high-ticket items due to supply chain slowdowns.
But this conversation isn’t just about purchases. It’s about strategy. The hosts encourage clinics to use slower economic periods to introduce new services, such as Class IV laser therapy, advanced dental care, acupuncture, or clinical weight management programs. They emphasize that investing in team training during slow periods, such as additional preventive care like heartworm and intestinal parasite education, can boost morale and better position a practice for future growth.
This episode is a must-listen for veterinary professionals who want to stay ahead of economic uncertainty, make informed financial decisions, and build stronger, more resilient veterinary teams for the future.
🔊 Listen now and share with your colleagues to help your clinic not just survive, but thrive, through whatever 2025 brings!
#veterinary #veterinarytechnician #vettech #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast #vetmed #vetflation #petflation #inflation -
This week on The Veterinary Viewfinder, hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, tackle one of the most urgent and unsettling issues facing veterinary professionals: the growing instability in the profession driven by corporate layoffs, clinic closures, and public scrutiny. They discuss the recent, abrupt shutdown of My Pets Wellness clinics across multiple U.S. states, leaving veterinary teams and pet owners stunned and unemployed.
Adding fuel to the fire is a recent BBC investigative report examining rising veterinary fees in the UK, with claims that corporate-owned practices are pressuring veterinarians to upsell services and prioritize profits. These revelations have sparked renewed global concerns about how corporate influence is affecting client trust, team morale, and the future of veterinary care.
Whether you're a veterinarian, veterinary technician, or practice manager, this episode explores how these economic and ethical pressures may impact hiring, compensation, burnout, and even the decision to stay in the profession.
🔊 Tune in and share with your colleagues to stay informed on the forces reshaping veterinary medicine.
#veterinary #veterinarytechnician #vettech #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast #vetmed #vetflation #petflation #inflation -
In this timely and insightful episode of The Veterinary Viewfinder, hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, address one of the most pressing concerns facing veterinary professionals today: how to support your clinic team during economic uncertainty. As inflation rises, operating costs soar, and layoffs make headlines, veterinary practices—whether corporate or independent—must adapt quickly to protect their staff and patients.
Dr. Ward and Beckie share strategies for maintaining morale and financial stability in turbulent times, from offering basic financial literacy education to creatively adjusting schedules to ease commuting burdens. They emphasize the importance of open, transparent communication and the need for practice leaders to proactively engage with their teams before fear and frustration take hold.
The episode explores how simple actions—like inviting financial advisors for lunch-and-learns or involving team leaders in key decisions—can make a lasting impact on staff well-being and retention.
Whether you're a practice owner, manager, or veterinary professional looking for direction, this episode offers practical advice to navigate economic stress while strengthening your team culture.
🔊 Listen now and share with your veterinary team to foster resilience and support in your clinic. -
Exotic animal pets captivate animal lovers, but their rising popularity brings complex ethical dilemmas for veterinary professionals. In this episode of "The Veterinary Viewfinder," co-hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, explore the delicate balance between the desire to own exotic animals and the professional responsibility to ensure their proper care.
Our co-hosts discuss a wide range of species—from saltwater fish and reptiles to birds and small mammals—and delve into the unique challenges these animals face regarding specialized diets, exact environmental conditions, and overall welfare.
The conversation also examines the ecological impacts of the exotic pet trade, the consequences of poor husbandry, and the broader societal implications when ownership crosses ethical boundaries.
With thought-provoking insights, Dr. Ward and Beckie encourage pet owners and veterinary professionals alike to consider critical questions about sourcing, care, and long-term animal welfare.
Tune in to gain valuable perspectives and join the dialogue on promoting responsible exotic pet ownership. -
In another thought-provoking episode of The Veterinary Viewfinder, hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, explore the complex topic of toxic leadership in veterinary practices.
The duo delves into what truly constitutes a toxic boss versus a demanding or challenging manager, examining behaviors that range from a lack of self-awareness and inconsistent treatment to micromanagement and emotional abuse.
The conversation unpacks how these negative traits can slowly erode team morale, lower job satisfaction, and ultimately impact patient care and client service. Listeners gain valuable insights on identifying red flags and understanding the subtle signs of a toxic workplace before the situation worsens.
This episode also discusses practical approaches to address unhealthy dynamics, encouraging open communication and proactive measures to foster a supportive work environment.
If you’re a veterinarian, vet tech, practice manager, or any support staff member concerned about workplace culture, this discussion offers essential strategies for self-advocacy and team improvement.
🔊 Listen now and share with your colleagues to promote a healthier work culture in veterinary medicine!
#veterinary #veterinarytechnician #vettech #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast #vetmed -
In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, discuss how required continuing education (CE) content is selected for veterinary professionals. They delve into the changing landscape of vet conferences, where traditional academic excellence intersects with the modern impact of social media -- and dancing vets.
The hosts investigate how influencer culture is transforming the selection of speakers and content, prompting crucial discussions about quality versus popularity. They address innovative CE formats, such as panel discussions, hands-on workshops, and even the possibilities of virtual reality, while warning against diminishing the educational rigor demanded by licensing boards.
Whether you’re a veterinarian, credentialed veterinary technician, or practice manager, this episode provides valuable insights into what truly matters in CE and how you, as an attendee, can help shape future conference offerings. Tune in to discover how to advocate for high-quality education in a world influenced by social media trends and share your thoughts to help mold the future of veterinary learning, with perhaps less dancing. -
In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mosser, RVT, MPA, dive into the transformative world of veterinary mentorship with the inspiring founder of MentorVet, Dr. Addie Reinhard and Director of Learning and Development, Mariel Hendricks, RVTg.
MentorVet is tackling the profession’s toughest challenges—burnout, isolation, and career uncertainty—by providing evidence-based mentorship programs tailored for veterinarians, technicians, and other veterinary professionals.
Learn how MentorVet’s innovative peer support groups, mentorship matching, and mental health resources are making a tangible impact on well-being and career longevity. Whether you're an early-career vet, a seasoned practice manager, or a technician seeking guidance, this conversation will offer practical insights into navigating career stressors and thriving in veterinary medicine.
With scholarships, accessible programs, and a passionate community, MentorVet is redefining support in the veterinary field. Tune in to discover how mentorship can reignite your passion and strengthen your veterinary team.
🔊 Listen now and share with your colleagues to spread the power of mentorship! -
Dive into this week’s episode of “The Veterinary Viewfinder” with hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, as they tackle a pressing topic for young veterinary professionals: mental health accommodations in practice. In this episode, the duo explores how the Americans with Disabilities Act (ADA) applies to veterinary settings, offering practical insights for navigating stress and anxiety on the job.
Dr. Ward shares a real-world example of a young vet struggling with “difficult clients,” sparking a discussion on what “reasonable accommodations” look like—think flexible schedules or quiet decompression spaces.
Meanwhile, Beckie opens up about her husband’s PTSD accommodation—an hour-late start that balances his needs with workplace demands—showing how creative solutions can work in high-pressure environments.
Together, they emphasize empathy, clear job descriptions, and proactive mental health support, urging young vets to advocate for themselves.
Whether you’re a new associate or a vet tech facing burnout, this episode delivers actionable advice and a fresh perspective on thriving in vet med. Tune in to feel empowered, understood, and ready to shape a healthier workplace—because everyone’s mental health matters!
#mentalhealth #burnout #selfcare #wellness #veterinary #veterinarytechnician #vettech #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast #vetmed -
How Much Should Veterinary Teams Disclose to Clients?
In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mosser, RVT, tackle an often-overlooked but crucial topic: veterinary transparency. As clinics update treatment protocols, switch vaccine brands, or adjust pricing, the question arises—what do we need to disclose to clients, and when?
The hosts explore the fine line between essential client communication and overwhelming details. Should clients be notified of a switch in vaccine manufacturers? What about pricing changes? And how do these transparency issues impact client trust and compliance?
Drawing parallels to human medicine's informed consent standards, Dr. Ward and Beckie discuss best practices for ensuring clients feel informed without creating unnecessary concerns.
If you're a veterinarian, technician, or practice manager looking to improve client communication while maintaining efficiency, this episode is packed with actionable insights. Tune in to discover how your clinic can navigate these tough conversations with clarity and confidence!
#veterinary #veterinarytechnician #vettech #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast #vetmed -
Veterinary professionals are often asked to take on extra responsibilities outside their original job descriptions. But when do these additional tasks justify a raise, a title change, or more recognition? In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, take a deep dive into this complex and sometimes controversial issue.
They discuss real-world scenarios where veterinary staff are expected to assemble furniture, manage inventory, or handle client callbacks—duties that may not align with their clinical roles. Should these added tasks be considered part of the job, or do they warrant compensation adjustments?
The hosts explore how veterinary teams can advocate for fair pay, navigate difficult conversations with management, and ensure their contributions are recognized.
This insightful discussion is a must-listen for veterinarians, vet techs, practice managers, and anyone working in a veterinary practice looking to create a fair and motivated workplace.
Tune in now and share this episode with your colleagues—because every veterinary professional deserves to be valued!
#veterinary #veterinarytechnician #vettech #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast #vetmed -
In this powerful episode of The Veterinary Viewfinder, hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, sit down with Matt Krentz and Andy Bond, the co-founders of BestyBnB.com, a groundbreaking platform designed to protect pets when their owners face crises such as domestic violence, illness, or homelessness.
The discussion reveals shocking statistics—50% of people in crisis refuse lifesaving services because they can't bring their pets, and 70% of pets left behind suffer abuse or worse. Matt and Andy share how their innovative technology connects social service agencies with foster homes, ensuring pets stay safe and are reunited with their owners.
Listeners will hear touching stories, including how six therapy turtles were fostered from domestic violence and how Besty BnB has provided 6,000 safe nights for pets in just a few months. The episode also explores how veterinary professionals and pet lovers can get involved in expanding this critical service nationwide.
Tune in to learn how technology and compassion are transforming pet welfare and how you can make a difference in your community! -
In this episode of "The Veterinary Viewfinder," hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, tackle the growing influence of AI tools like ChatGPT on veterinary diagnostics. With clients increasingly turning to AI for pet health advice, veterinarians are facing new challenges: handling clients who arrive with a list of recommended tests from ChatGPT and striking the right balance between over-testing and under-testing. The discussion highlights the importance of clear communication, trust-building, and the need for veterinarians to confidently guide clients through the diagnostic process.
The hosts explore the parallels between human and veterinary medicine, citing studies on the overuse of diagnostic tests in healthcare and the financial pressures clients face. They emphasize the value of a thorough physical exam and the dangers of relying too heavily on technology, whether AI recommendations or a veterinarian's dependence on excessive testing. Dr. Ward and Beckie also discuss the potential for ChatGPT/AI to create conflict in the exam room, as clients may demand specific tests without understanding the whole clinical picture.
The episode concludes with practical advice for veterinarians: leverage AI for client education while prioritizing interpersonal communication and trust. By finding the "Goldilocks zone" of testing—neither too much nor too little—veterinarians can provide the best care while maintaining client confidence in an era of rapidly evolving technology. -
In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and registered veterinary technician Beckie Mosser, MPA, RVT, tackle a hotly debated topic in veterinary medicine: professional appearance.
While dress codes in the clinic have long sparked discussion, what about virtual or telemedicine visits?
How should veterinary professionals present themselves in an online setting, and how does appearance tie into career growth, raises, and promotions?
Dr. Ward reflects on the controversy surrounding professional appearance standards—dating back to the 90s when he first advocated for structured dress codes.
Beckie highlights the tension between self-expression and clinic expectations, particularly among veterinary technicians and support staff, emphasizing the importance of aligning personal and professional branding. They discuss the evolving landscape of veterinary professionalism, from tattoos and piercings to lab coats and scrubs, and how these factors influence client trust and workplace dynamics.
Whether you're navigating telehealth, preparing for an interview, or considering how your style impacts your career, this episode provides practical insights on balancing individuality with professional expectations.
Tune in for a thoughtful conversation on presenting your best self while maintaining authenticity in veterinary medicine! -
On this week's episode of The Veterinary Viewfinder, co-hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, welcome the remarkable Dr. Rick LeCouteur, a trailblazing veterinarian who has redefined what it means to make an impact after a successful veterinary career. Originally from Australia, Dr. LeCouteur's journey spans continents and careers, from being a renowned veterinary neurosurgeon and neurologist to leading major veterinary conferences like NAVC (now VMX). Now, he's forging a new path as a conservation advocate and children's book author.
Listeners will hear Dr. LeCouteur share his inspiring story of reinvention, starting with his childhood in Australia, his career milestones in Canada, Colorado, and California, and the pivotal moments that led him to a fulfilling post-veterinary life. Whether you're a veterinary professional pondering your next chapter or seeking motivation to explore new passions, this episode offers invaluable insights into how one can leverage a veterinary background to leave a lasting global legacy.
Join Ernie and Beckie for this heartwarming and thought-provoking conversation that proves life after veterinary medicine can be just as impactful—if not more—than life in practice. Don't miss this inspiring journey!
Learn more about Dr. LeCouteur at his website: https://www.ricklecouteur.com/
#VMX #vmx2025 #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast -
This week on the Veterinary Viewfinder, co-hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, welcome Gene O'Neill, CEO of the North American Veterinary Community (NAVC) and VMX, the world's largest veterinary continuing education conference. Gene shares insights into the incredible efforts behind organizing VMX and what attendees can expect this year.
With over 30,000 veterinary professionals converging in Orlando, attendees can choose from more than 1,300 hours of CE and explore the expansive 160,000-square-foot expo floor, which features 735 exhibitors unveiling cutting-edge products and services. This year's theme, "Festival of the HeARTS," celebrates the fusion of science and creativity in veterinary medicine, promising inspiring visuals, interactive booths, and unique experiences.
Gene also reflects on VMX's history, including its 40th-anniversary milestone, and discusses how NAVC continues to innovate and give back to the profession. Whether you're a seasoned VMX attendee or are considering your first visit, this episode provides a behind-the-scenes look at the passion and dedication it takes to deliver this must-attend event. Tune in to learn how VMX continues to shape the future of veterinary education and community!
Read about NAVC Gives and The Veterinary Industry Giving Tree: https://bit.ly/4g9RLvc
#VMX #vmx2025 #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast -
In this week’s episode of The Veterinary Viewfinder, Dr. Ernie Ward and registered veterinary technician Beckie Mosser, MPA, RVT, discuss the challenges of starting a new year amid personal, professional, and global upheaval.
From political controversies to natural disasters, the duo discusses how these events affect the veterinary community and share strategies to maintain positivity and mental well-being during trying times.
Reflecting on past discussions from January 2016 and 2020, Ernie and Beckie revisit the importance of resilience and self-care, emphasizing the need to recognize hardships, both for ourselves and those around us.
They explore actionable ways to foster a supportive environment, embrace reflection, and engage meaningfully with others to navigate adversity.
This episode is a reminder that it’s okay to pause, take stock of your emotional well-being, and connect with those who might also be struggling.
Tune in to hear how intentional conversations and small acts of kindness can inspire hope and fortify your resolve to face whatever challenges 2025 may bring.
Don’t miss this engaging and uplifting conversation that keeps you grounded and focused.
#veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast - Show more
