Episodes
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No one likes having to complain to their water company, but when it’s necessary, how can you do it in the most effective way and get the results you need? In this week's episode, Cath and Karen speak to CCW's consumer relations experts, Lacey Carlyle and Rhys Brooks, about what steps to take when you have an issue with your water company and the best strategies to achieve a successful outcome.
Get in touch with the show with any of your questions or comments: [email protected]
Timestamps
0:00 - Introduction and hellos2:20 - 'Waterfall' now available on Alexa?5:50 - The water company complaints process and what CCW can do7:30 - Contacting CCW for advice on how to make the best complaint9:07 - What are the most common types of complaints that CCW deal with?10:40 - Common mistakes that people make when providing a complaint13:52 - The evolution of CCW's approach to dealing with complaints15:53 - Rhys' favourite CCW complaint story18:28 - The challenges CCW face in terms of making complaints21:30 - CCW's resources to help customers making complaints23:10 - The importance of complaining to help the industry make changes25:05 - Final thoughts and farewellShow notes
Make a complaint - CCW
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It's an international special this week as Mike heads to California to speak with Chris Garrett, CEO of Devil's Canyon Brewery Company, all about a groundbreaking innovation in sustainable brewing: a beer made from recycled wastewater!
Crafted in collaboration with Epic Cleantec, the Epic OneWater Brew - a crisp Kölsch style ale—uses grey water recycled from Fifteen Fifty, a 40-story luxury high-rise in San Francisco.
Tune in as we explore the brewery’s origins, the cutting-edge process behind this bold brew, and what it could mean for the future of water sustainability.
Get in touch with the show with any of your questions or comments: [email protected]
Timestamps
0:01 - Introductions and hello2:05 - Chris Garrett discusses the origins of Devil's Canyon Brewing Company7:33 - The story of how the beer was created from recycled wastewater10:40 - The taste of the beer12:49 - The challenges of putting the product out14:23 - What needs to change for the product to be commercialised?16:34 - If the product isn't being sold, how is it being used?17:45 - Mike's taste reaction to the beer + has there been any naysayers?20:49 - Future plans for the brand24:20 - Finding ways to do it the right way on every level25:20 - Chris' Garrett's personal water use30:00 - Final thoughts and farewellShow notes
Devil's Canyon Brewing Co. & Eventhouse (devilscanyon.com)
Water Recycling Technology | Onsite Water Reuse | Epic Cleantec
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Missing episodes?
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Karen and Cath are joined by three water-saving experts to discuss their fascinating research on water usage during showers. Their guests being: Dr James Daly, Sustainability Manager at the University of Bristol; Ian Walker, Professor of Environmental Psychology at Bristol; and Dr Pablo Pereia Doel, Water Literacy and Sustainable Water Programme Lead at the University of Surrey. Together, they discuss the findings from their study that monitored over 86,000 individual showering events and which suggests that higher water pressure can significantly reduce water usage.
Get in touch with the show with any of your questions or comments: [email protected]
Timestamps
0:00 - Introductions + an everything shower?!5:05 - What is the research and what inspired it?7:00 - How was the research conducted?10:20 - The experiment in the halls of residence and the data recorded + how the sensors work12:45 - The behavioural disconnect that happens whilst showering15:52 - The advantage of using a timer when measuring20:05 - How can the results from the research be used?21:15 - The impact of having low flow pressure22:40 - The level of pressure that impacts shower length24:50 - Future plans and implementations for the research27:10 - Being able to tease out social influences within the shower use31:10 - Personal water use of the guests32:08 - Final thoughts and farewellShow notes
High shower pressure can help people save water, study suggests | Water | The Guardian
OSF Preprints | Beyond the water flow rate: Water pressure and smart timers impact shower efficiency
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Mike and Karen are joined by Dr. Alison Browne and Dr. Claire Hoolohan of The Tyndall Centre for Climate Change Research to discuss the Ofwat-funded innovation project, 'Enabling Smart Water Communities.' A forward-thinking initiative focusing on developing the links between integrated water management, community involvement, and household water usage.
Get in touch with the show with any of your questions or comments: [email protected]
Timestamps
0:00 - Introduction and hellos 0:51 - Tony V's update on his water habits and how he's utilised tips from 'Waterfall' 3:46 - Dr. Alison Browne and Dr. Claire Hoolohan join the podcast and explain the work of the Tyndall Centre 5:39 - So, what is a water smart community? 9:10 - Do any WSCs exist yet?11:32 - What are some of the new innovations within WSC communities? 14:40 - The impact of social norms17:15 - Are we asking the wrong questions about water use?20:03 - Big learning points of the project so far 22:23 - The lack of research on this topic in some areas23:00 - The personal water use of the guests24:46 - Querying the value of measuring water practices - personal use vs. population level 32:11 - Final thoughts and farewellsShow notes
Enabling Water Smart Communities
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Mike and Karen are joined by Lisa Craven, MD of Stormsaver, for an in-depth discussion about rainwater harvesting and its wide-ranging applications both commercially and in the home.
Get in touch with the show with any of your questions or comments: [email protected]
Timestamps
0:00 - Introduction and hellos1:07 - Running the length of the Seine?!2:41 - Lisa Craven of Stormsaver joins the show and explains what rainwater harvesting consists of 5:41 - General misconceptions of rainwater8:30 - What the industry is moving towards in terms of house building 10:15 - What savings can rainwater harvesting offer a home owner?14:30 - Should rainwater harvesting be mandatory? 17:45 - The potential applications for commercial systems 19:45 - How many households are using rainwater harvesting?21:00 - What happens if it doesn't rain?24:01 - The benefits of working with the water cycle 27:11 - The issues of water reduction 29:14 - Recommendations for those looking to get a rain harvesting system 33:36 - Lisa's household use 37:22 - Final thoughts and farewell
Show notes
River Seine run highlights challenges for the Olympics
Stormsaver
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It's a very special edition of the show this week as Karen and Producer Tom venture out of the studio and off to 'Gardeners' World Live' to chat to two remarkable gardeners. First up is Malcolm Moodie, chairman and vice president of the Solihull and District Orchid Society, who discusses why orchids are unique in their water needs and also shares tips on conserving this precious resource in the garden. And then we chat with Josh Fenton, who gives 'Waterfall' a personal tour of his wildly inventive and inspiringly water-efficient garden, Lunatica.
Get in touch with the show with any of your questions or comments: [email protected]
Timestamps
0:00 - Introductions and hellos 2:35 - Malcolm joins the show 2:50 - Are orchids one of the most water efficient flowers? 4:57 - What type of water does Orchids prefer?6:00 - Malcolm has eight water butts!?9:15 - Key tips for saving water in the garden11:35 - Malcolm's daily water use 13:00 - Reflecting on Malcolm's wisdom15:01 - Josh Fenton joins the show15:55 - What was the thoughts behind his garden 'Lunatica' and what challenges is it responding to?16:40 - How does the garden help with managing extreme weather events? 17:36 - How has environmental impact been minimised in construction? 20:55 - The cuddy: a radical reinvention of water and waste 23:50 - Josh's general water-saving tips 26:26 - Josh's daily water 29:07 - What would Josh like people to take away from Lunatica?
Show notes
Gardeners' World Live
Solihull and District Orchid Society
Fenton Gardens
Joshua Fenton Transforms BBC Gardeners World
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Dan Angelescu, CEO of Fluidion, joins Mike and Karen to discuss how the water-intelligence company is monitoring river pollution in the Seine to ensure it’s safe for swimming at the Paris Olympics and beyond.
Get in touch with the show with any of your questions or comments: [email protected]
Timestamps
0:00 - Introductions and hellos 1:26 - The weird and wacky things found in sewers3:42- Dan Angelescu joins the show and discusses the work of Fluidion5:53 - Measuring water quality from a human point of view. 6:54 - Swimming being banned in the Seine for 100 years8:54 - The history of Fluidion's monitoring of the Seine 12:02 - The application of Fluidion's systems worldwide 13:47 - Fluidion's ALERT system and how it works 16:52 - Paris' attempted solutions so far22:21 - Is there a possibility of the Seine not being used for the Olympics?26:12 - The global problems of water pollution28:13 - Monitoring water pollution in the UK32:20 - Dan's personal water use34:56 - Final thoughts and farewell
Show notes
Severn Trent reveals the Top Ten weird and wacky things that have been incorrectly put into the sewers
Fluidion
Dan Angelescu *03 Is Making the Seine Swimmable for the Paris Olympics | Princeton Alumni Weekly
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Interim Charity Director at The Royal Life Saving Society, Matt Croxall, joins Karen & Mike to discuss RLSS' 'Drowning Prevention Week' campaign and how the initiative has grown over time.
Get in touch with the show with any of your questions or comments: [email protected]
Timestamps
0:00 - Introduction & hellos1:16 - Tony V's Peecycling podcast recomendation3:24 - Matt Croxall joins the podcast and explains what RLSS does5:54 - How has the campaign of Drowning Prevention Week and the organisation evolved over time?7:10 - Is there a link between climate change and the increase in child drownings?8:40 - The importance of enjoying water safely10:35 - The four key elements of the water safety code14:50 - RLSS' collaborations with influencers as a messaging strategy17:15 - Is the RLSS seeing a knock on impact on water safety due to the impact of Covid on swimming lessons?23:45 - Being responsible and respectful with water24:40 - How do listeners find out more about RLSS and engage with their work?27:15 - The skills gained from being a lifeguard 28:34 - Matt's personal water use29:25 - Can Karen recall the water safety code?Show notes
Tony's Peecycling podcast recommendation
RLSS
Drowning Prevention Week
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Welsh Water’s Head of Vulnerable Customer Support, Pete O’Hanlon, and Water Efficiency Lead, Annie Lamb, join Mike and Karen to explore the many innovative approaches Welsh Water takes to help vulnerable customers increase their water efficiency.
Get in touch with the show with any of your questions or comments: [email protected]
Timestamps
0:00 - Introduction and hellos1:02 - A toilet with a hot water flush?!3:10 - Pete & Annie join the show3:50 - The perils of leaky loos5:15 - The origins and purpose of Welsh Water's vulnerable customer team7:17 - Services that the team offer9:39 - How many people does Welsh Water help per year?11:50 - The team's work with the charity, Designed to Smile15:42 - How do the team know what vulnerable customers may need in terms of water efficiency?19:40 - Experience with customers22:56 - The team's use of behavioral science 24:51 - Welsh Water's general water efficiency use27:51 - Upcoming products the team wish to employ30:56 - Future areas of Wales the team wish to explore34:00 - Final thoughts and closeShow notes
Welsh Water Priority Services
Welsh Water's Cartef Community
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Mike & Karen are joined by Defra's Head of Water Efficiency and Demand Management, Katie Smith, for a detailed discussion of Defra's plans to help everyone save water.
Get in touch with the show with any of your questions or comments: [email protected]
Timestamps
0:00 - Introductions 1:08 - Tony V's toilet trouble from back in the 1970s 4:05 - Katie joins the podcast and discusses her role at Defra6:12 - Actions that the government want to implement to help the public reduce their water use8:25 - Why has it taken so long for reduction targets to be established?9:40 - The role of the non-household market in reducing water use12:57 - The ongoing issues of leaking toilets 14:00 - The continual mystery of dual flush toilet buttons17:23 - Mythbusting about the Defra's targets for households and business customers 25:25 - Defra's view on smart metering 28:17 - Katie's water saving tips 31:00 - Shower song recommendations
Show notes
CCW's water meter calculator
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Mike & Karen are joined by British-born California resident, Chris Worrall, to discuss his one-man mission against household water waste in the Golden State.
Get in touch with the show with any of your questions or comments: [email protected]
Timestamps
0:00 - Introduction and hellos1:42 - Thoughts on Jonathan Ross' unusual shower confession5:24 - Chris joins the show and explains the water situation in San Jose8:04 - Chris' plan to cut costs and reduce water waste11:04 - The trouble of swimming pools14:15 - Chris' expert level spreadsheet of his water bills 19:31 - The impact of regular water bills being distributed to consumers21:24 - The changes that Chris has made to reduce water use 23:40 - Chris' water use and quick wins 24:45 - Low flow regulation in California 31:03 - Final thoughts and takeaways
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'Waterfall' returns for an exciting new season! And we're kicking off with a very special episode featuring South Staffs Water's Mumin Islam discuss two innovative water efficiency projects specially crafted especially for faith-based communities.
Get in touch with the show with any of your questions or comments: [email protected]
Timestamps
0:00 - The start of a brand new season of 'Waterfall'
2:55 - Mumin joins the podcast
8:25 - The importance of serving different communities in tailored ways
9:10 - The work of 'Reviving The Sunnah'
13:50 - Water use within Islam
17:13 - Working with Cambridge Central Mosque
19:20 - Fostering a connection between the people and the environment
21:23 - Water saving within cooking
25:10 - The purpose of the projects
28:10 - How are the results going to be shared
35:50 - Mumin's personal water use
37:00 - Final thoughts and farewell
Show notes
Reviving The Sunnah
Water & Wudu – Cambridge Water & Cambridge Central Mosque: Reviving the Sunnah
Cambridge Central Mosque
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With a brand new season right of 'Waterfall' right around the corner, here are some of our fave moments from our third season.
Get in touch with the show with any of your questions or comments: [email protected]
Follow us on X: https://x.com/CCWvoice
Follow us on Instagram: https://www.instagram.com/ccwvoice/
TIMESTAMPS
0:00 - Introduction and hellos
2:45 - Cath's Water Night horror story (#60 - Tapping Into Tomorrow: The Next Generation Of Water Savers)
6:00 - Karen finally reveals her water usage (#54 - From Crisis To Conservation: Colombia’s Water Journey)
9:38 - Producer Tom's insanely quick trivia knowledge (#56 - Loyal To The Soil)
13:57 - Tim Harris discusses why they fought the law for the fen and the impact of sphagnum moss in the area (#50 - Norfolk Broadsides)
17:49 - Tom of Moors For The Future talks about the power of sphagnum moss (#57 - Improving Bog Standards)
21:16 - Mike discusses a strange discovery found in a toilet (#58 - Gloom And Bloom: Saving Water Via Emotional Engagement)
22:48 - The perils of using your phone on the toilet (#55 - Clearing Up FOG)
26:01 - Are you a lid up or lid down toilet user? (#51 - Leaky Loos)
28:33 - Thames Water's Andrew Tucker discusses leak issues beyond the standard pesky loo (#51 - Leaky Loos)
32:21 - Laura Moss' extraordinary water usage (#49 - Waterfall Live!)
33:40 - Craig Foster of OndoTech explains how the LeakBot app can push behaviour change (#59 - LeakBot: Reducing Household Water Use Through Innovative Technology)
36:30 - Tony V reflects on how he discovered the podcast and his thoughts on mulching (#53 - Tony’s Water Saving Odyssey)
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To tide you over before 'Waterfall's grand return, here are some of our favourite guest moments from our fantastic third season. Huge thanks to all those who took part!
Get in touch with the show with any of your questions or comments: [email protected]
Follow us on X: https://x.com/CCWvoice
Follow us on Instagram: https://www.instagram.com/ccwvoice/
TIMESTAMPS
0:00 - Introduction and hellos
4:08 - Richard Allan discusses the challenges of communicating climate concepts to the general public (#61 - Climate Change: Turbo Charging The Water Cycle)
6:16 - The winning team of Wessex Water's Young People's Panel reflect on their win (#60 - Tapping Into Tomorrow: The Next Generation Of Water Savers)
9:22 - Tim Harris speaks about the fen drying and the severity of the issue at hand (#50 - Norfolk Broadsides)
11:02 - Surfers Against Sewage establish the history of their app (#62 - Riding The Digital Wave: Making A Difference With The Safer Sea & Rivers Service App)
14:15 - CCW superfan, Tony V, talks about the benefits of a cold shower (#53 - Tony's Water Saving Odyssey)
15:45 - Thames Water's Andrew Tucker talks about smart metering and leaky loos (#51 - Leaky Loos)
19:02 - OndoTech's Craig Foster explains what LeakBot is (#59 - LeakBot: Reducing Household Water Use Through Innovative Technology)
20:24 - Ipsos' Colin Strong reflects on the main learning points from the Gloom & Bloom research commissioned by CCW (#58 - Gloom & Bloom: Saving Water Via Emotional Engagement)
23:05 - Professor Luis Botero discusses the aftermath of Bogota's major water incident and the importance of water consciousness (#54 - From Crisis To Conservation: Colombia's Water Journey)
25:58 - The Rivers Trust's Tessa Hadley discusses improving the drought resilience of rivers (#52 - Rewiggling Rivers)
27:50 - Southern Water's Stephen Williams discusses how much it costs to clean a blockage (#55 - Clearing Up FOG)
30:50 - Karen speaks to the DWI's Nicholas Adjei about the importance of the public having trust in their water supply (#49 - Waterfall Live!)
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In this very special, all-Welsh language edition of 'Waterfall', CCW's Rhys Brooks and Mr. Smith of Ysgol Gymraeg Gwynllyw school speak to a group of students and explore the valuable water efficiency lessons they've gleaned through listening to 'Waterfall.'
Get in touch with the show with any of your questions or comments: [email protected]
Timestamps
0:00 - Producer Tom introduces this unique version of 'Waterfall'
2:45 - Ysgol Gymraeg Gwynllyw session begins
4:05 - The importance of saving water
8:50 - Metering as a concept as mentioned in 'Waterfall's Columbia episode
11:40 - Changing water use in terms of farming and pollution
12:40 - Using water more sustainably in general
14:45 - Lessons learned from 'Waterfall's episode on WRAP
15:55 - Water scarcity in Wales
18:55 - Does Wales value water?
23:10 - Making water use part of the curriculum?
27:22 - How much water do the students think they use?
31:10 - Song choices by students for a five-minute shower
33:00 - Final thoughts and close
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It's a festive bonanza this week on 'Waterfall' as we wrap up our third season. First up we have good friend of the show and CCW's sewage expert, Steve Grebby, chatting to Mike & Karen all best cooking practices across the holiday season. And then the moment you've all been waiting for... season 3's Water Table!
Get in touch with the show with any of your questions or comments: [email protected]
Timestamps
0:00 - Introduction and hellos
2:20 - Steve joins the show
14:25 - The Water Table countdown
Shownotes
The Institute of Water's magazine
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Mike & Cath head outside to chat to Dani Jordan & Annie McKelvey of Surfers Against Sewage all about the charity's impressive 'Safer Seas & Rivers Service' app.
Get in touch with the show with any of your questions or comments: [email protected]
Timestamps
0:00 - Introduction and hellos 1:38 - Waterfall's Luxembourg fans?! 3:45 - Annie & Dani join the show and describe the work of their organisation6:40 - The app 7:55 - How SAS get their data11:00 - The layout of the app14:24 - Swimming safely through the app16:30 - Recent legislation and its impact on the app19:20 - The different types of users 23:00 - The expectations of what getting rid of pollution looks like 25:00 - What are SAS prioritizing for their service?26:43 - Annie & Dani's personal water use 31:05 - Final thoughts are farewell
Shownotes
Surfers Against Sewage
More information about the app
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Mike & Karen are joined by Professor of Climate Science at University of Reading, Richard Allan, for an illuminating chat about the relationship between the water cycle and climate change.
Get in touch with the show with any of your questions or comments: [email protected]
Timestamps
2:06 - What is Richard's specialism and what got him interested in climate change? 4:15 - What changes have Richard seen predicted in the past that have now came true?7:50 - What climate change impacts are we seeing in the UK?9:00 - The importance of water vapour 11:18 - What are the implications for managing water in a climate crisis? 13:00 - The difficulties of communicating these issues16:00 - The changes we all need to make 18:10 - Richard's outlook for the future and how is it looking?20:20 - Richard's work with the IPCC (Intergovernmental Panel on Climate Change)24:30 - Richard's personal water use
Shownotes
Richard's personal page @ University of Reading
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Following his judging role on Wessex Water's Young People's Panel 2023, Mike catches up with the winning team of A-level students to delve into their insightful perspectives on the major challenges facing the water industry.
Wessex's Young Person Panel is an exciting work experience opportunity for sixth formers and Year 11 students across the region. Students who join the Young People's Panel see the inner workings of a major company, spend time with like-minded students from across the region, and can have their say on real business challenges.
Get in touch with the show with any of your questions or comments: [email protected]
Timestamps
0:00 - Introductions and hellos
1:47 - Mike & Cath's unfortunate experiences with Water Night 2023 5:43 - The Young Person Panel join the show and explain what the goal of the competition9:36 - Did the panel think about water prior to the programme?11:35 - How has the panel's views changed after the activity? 13:24 - Whose responsibility is it to be solving the major issues?15:17 - Does the panel make a connection between water use and climate change? 17:00 - Do the panel know their own personal water use? 22:00 - Final thoughts and reflections
Shownotes
Wessex Water's Young People's Panel
Wessex Water
Water Night
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Cath is joined by Craig Foster, the CEO of Ondotech, and Sasha Baigent, Innovation Lead at Southern Water, to discuss Leakbot, an exciting new technology designed to combat leaks in both residential and commercial properties.
Get in touch with the show with any of your questions or comments: [email protected]
Follow us on Instagram: https://www.instagram.com/waterfall_podcast/
Follow us on Twitter: https://twitter.com/Waterfall_Pod
Timestamps
0:00 - Introduction and hellos 3:37 - What is LeakBot? 5:15 - Water saving and housing insurance 7:30 - Helping people to look for opportunity to fix their leaks 8:39 - How did Southern Water and Leakbot start to work together?13:22 - Working with Portsmouth Water 15:00 - Leaky loos being a huge part of the problem 17:33 - The role of the app20:28 - Southern Water's work to engage people with water efficiencies22:12 - The trial with Southern Water24:00 - Craig & Sasha's personal water use29:10 - Final reflections and farewell
Show notes
LeakBot
Southern Water set for LeakBot pilot trial in bid to drive water efficiency
Ondo InsurTech hails 60% leak reduction in trial with Portsmouth Water
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