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Episodios
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Apply to May 2025 Japan Study Trip:
https://kbjanderson.com/japantrip/Upcoming 'Ask Me Anything' Episode
Submit your questions: https://chainoflearning.com/askHas your organization been making progress on its continuous improvement journey, only to find things starting to stall?
Is your team hesitant to share ideas, or are your lean or process improvement initiatives viewed mainly as cost-cutting measures rather than a comprehensive strategy for long-term success?
Perhaps you've been focusing on just one side of the path of excellenceâimprovement processes and toolsâwhile overlooking a critical component: respect for people.In this episode, Stephanie Bursek, Director of Human Resources at TrippNT, shares how her company's made a leap forward in their lean transformation by leading with the heart to focus on people and joy.
By going beyond process improvement tools to deeply focusing on people first, Stephanie and her executive team have fostered greater collaboration, trust, and growth, resulting in a thriving, engaged workplace with more problem-solving and innovation.Tune in to learn how embedding respect for people into your organizationâs foundation can drive sustainable cultural transformation and elevate both business results and employee engagement.
YOUâLL LEARN:
How to create balance in your organization between the pillars of continuous improvement and respect for peopleThe importance of navigating tension between getting results and allowing time for your team to grow on the path towards achieving themWhy performance management should be a two-way street that includes upward feedback for continuous learning and alignmentHow embedding respect for people and psychological safety into your organization can lead to improved results and enhance employee experiencesThe benefits of a people-centered culture for elevating both fulfillment and performanceABOUT MY GUEST:
Stephanie is a seasoned Human Resources executive with a passion for how to create a thriving organizational culture. As the Director for Human Resources at TrippNT, a family-owned manufacturing company based in the U.S., she's focused on building a unique organizational culture by uniting the pillars of continuous improvement and respect for people.
IMPORTANT LINKS:
Full episode show notes: ChainOfLearning.com/30Connect with Stephanie Bursek: www.linkedin.com/in/stephanie-bursek-sphr-0a7b801Check out my website: KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjandersonMy Japan Study Trip leadership program: KBJAnderson.com/japantripTIMESTAMPS:
04:35 Stephanieâs realization of the missing element in her organization
08:10 The importance of a people-first approach to achieve results & improvements
12:11 The impact of the Collaborative Model for increasing productivity
14:15 The benefits of a psychologically safe environment that fosters respect & leads to better business results
19:03 The provocative quote from âTree Ring Managementâ that always get jaw drops
20:27 How the leadership team at TrippNT models behavior that creates an engaging environment
24:10 Examples of a people-entered environment created through humility & resilience -
What hot topics and burning questions are on your mind?
Asking better questions is one of the core subjects I talk about on the podcast â and in my work, and I want to hear from you!
âAsk me anythingâ is going to be the focus of the last Chain of Learning episode for 2024. So go ahead and send me your questions through the month of November: ChainOfLearning.com/ASK
What challenges are you facing in your leadership journey as you strive to make a greater impact?
Are you looking to secure buy-in from your team or upper management? Perhaps youâre aiming to break the âtellingâ habit and foster a more collaborative environment?
Or maybe youâre feeling overwhelmed and need strategies to transition from a doer to a change Katalystâ˘?
Anything is on the table. So go ahead and ask me anything!
Submit your questions by November 30th here: ChainOfLearning.com/ASK and Iâll be selecting a few of YOUR questions to feature and respond to for the last episode of the year.
IMPORTANT LINKS:
Submit your questions: ChainOfLearning.com/ask Check out my website: KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjandersonRELATED PODCAST EPISODES:
Do you have a question in mind from something mentioned in a previous episode and how to apply it? Here are a few top questions from recent episodes:How to coach executives?: 20 | How to Coach Executives and Influence Change with Brad ToussaintHow to leverage politics effectively to get buy-in?: 14 | Becoming an Astute Political Navigator with Betsy JordynWhat is the connection between a growth mindset and continuous improvement culture?: 3 | A Growth Mindset is the Foundation of a Continuous Improvement Culture with Carol Dweck -
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Do you ever feel like you're stuck between chaos and bureaucracy, unable to break free from the status quo?
You are probably facing a common challenge that other leaders and change practitioners experience: how to navigate uncertainty while trying to drive innovation and agility in your organization.
In this episode, Atif Rafiq, seasoned C-suite executive and Wall Street Journal bestselling author of âDecision Sprintâ shares what heâs learned about leading through ambiguity to drive digital and cultural transformations at global companies like Amazon, McDonaldâs, and MGM Resorts.
Atif breaks down the Decision Sprint framework to help you bring clarity into the unknown by moving problem-solving upstream, enabling you and your teams to make faster, smarter decisions that drive meaningful change and innovation.
Uncertainty IS what most organizations are facing today. Relying on outdated leadership models and approaches to problem-solving keeps you trapped facing the same issues year after year without real progress.
Tune into this episode and gain insights how you can break free from this cycle and embrace new approaches to navigate ambiguity and empower you to innovate and lead by making decisions faster, smarter, and better.
The difference between boring problems vs. creative problems and how to bring authentic interest to solving the âboring problemsâ in your organizationThe risk in relying solely on âknownâ solutions instead of exploring innovative ways to solve problemsWhy organizations need to start thinking more upstream rather than focusing on whatâs in front of themWhat the Decision Sprint Model is and how you can use it to get ahead of problems and move problem-solving upstreamThe difference between bureaucracy and chaos and how to avoid being stuck between the two
YOUâLL LEARN:Enter for chance to win a signed copy of "Decision Sprint". Register by November 8th: ChainOfLearning.com/29 or https://kbjanderson.com/giveaways/decision-sprint/
ABOUT MY GUEST:
Atif Rafiq has reshaped industries and generated billions in revenue for some of the world's leading companies including McDonaldâs, Volvo, MGM Resorts, Amazon, Yahoo!, and AOL. He's the CEO of Ritual and the Wall Street bestselling author of "Decision Sprint: The new way to Innovate into the Unknown and move from Strategy into Action."
IMPORTANT LINKS:
Full episode show notes: ChainOfLearning.com/29Connect with Atif Rafiq: www.linkedin.com/in/atif1/ Order your copy of âDecision Sprintâ by Atif Rafiq: www.decisionsprint.com/book Check out my website: KBJAnderson.com/Follow me on LinkedIn: linkedin.com/in/kbjandersonTIMESTAMPS FOR THIS EPISODE:
[2:24] Atifâs massive career shift and the challenge of changing the culture of a large established organization
[5:51] The risk of staying in a safe zone rather than navigating through ambiguity[7:52] Boring problems versus creative problems and an example of the importance of taking interest in a âboringâ problem
[14:14] The Decision Sprint Model and how it helps move thinking and problem solving upstream
[16:21] The role of experimentation in problem solving and the benefits of collaboration to gain insights
[20:10] Concept of alignment and how it connects exploration and decision making
[25:57] Difference between bureaucracy and chaos
[29:11] Upstream and downstream work and creating different systems for managing both -
Do you ever feel stuck as a leader? It may seem like no matter how many problems you solve or tools you implement, you're still not seeing progress toward a sustainable organizational culture of continuous improvement and operational excellence.
Maybe you have been leading change the wrong way.
In this episode, Cindy Hinds shares what sheâs learned from 25 years of experience about how to lead organizational change the right way. She highlights what she has learned from her journey from being a technical expert to becoming a transformational change leader within a global organization who is equipping leaders at all levels to solve problems and innovating to drive business performance.
Transformational leadership isnât about knowing all the answers. Connect with your purpose, step away from being the "doer," and empower others so that you â and they â can see better results.YOUâLL LEARN:
How to implement transformational leadership practices that create lasting organizational change, not just short-term resultsThe importance of using simple terms instead of technical jargon to help get buy-in and help others understand the problems they need to solveStrategies to manage burnout by surrounding yourself with a supportive community and focusing on what truly mattersHow to bring your whole self to the workplace to fulfill your complete purpose and build trust within the organizationThe benefits of the maturity model to help leaders close the gap between their current condition and the results they want to achieveABOUT MY GUEST:
Cindy Hinds is the Global Director of Enterprise Excellence at A.O. Smith, manufacturing company with sites based across North America, Asia and Europe, where she is responsible for architecting A.O. Smithâs journey to create a culture of highly engaged people who are aligned in solving problems and innovating to continuously improve.
IMPORTANT LINKS:
Full episode show notes: ChainOfLearning.com/28Connect with Cindy Hinds: www.linkedin.com/in/cindyhindsMy website: KBJAnderson.com/Download the Change KATALYST⢠SelfâAssessment to discover the 8 competencies you must master to become a transformational change leader: KBJAnderson.com/KATALYSTFollow me on LinkedIn: linkedin.com/in/kbjandersonTIMESTAMPS FOR THIS EPISODE:
[5:13] Leading the right way and asking questions for a continuous improvement culture
[8:12] Finding gaps through Gemba to transform your approach as a leader
[11:18] Franklin Coveyâs Speed of Trust Curriculum to connect behaviors to business outcomes
[15:06] Using âNemawashiâ to prepare for future actions or business decisions[18:30] Focusing on a people-centric culture to avoid conflicting values
[21:16] Real-life examples of implementing sustainable practices for continuous improvement
[24:31] The maturity model to understand your current condition and ideal state
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Ever felt like your meetings or workshops arenât moving the needle? How would you like to facilitate your next work session with confidence and ensure that your leaders are leaving motivated, aligned, and action-oriented?
Whether you're a continuous improvement practitioner, consultant, manager, or executiveâfacilitation is a crucial skill to master to become a transformational change leader. Itâs the key to how you influence teams to shift behaviors, make impactful decisions, and drive meaningful results for the organization.
But great facilitation doesnât happen by accident.
In this episode, we dive in behind the scenes to uncover the three key facilitation practices you must master to become a skillful facilitator, and some mistakes that you can avoid, so that you can ensure greater impact and make it easy for the team to get the results they need.
Whether you're working with senior leaders or your own teams, becoming a skillful facilitator is key to becoming the go-to person for driving success. Itâs not just a valuable skillâitâs the foundation for establishing your credibility and ensuring that your team is engaged, aligned, and empowered to make informed decisions that move the organization forward.
YOUâLL LEARN:
Your role as a facilitator to create the process your group needs to meet the end goalHow to work with your stakeholders to define the goal of the session so that you can design an agenda to get to the right outcomes The importance of creating a structured plan while maintaining flexibility to respond to what the group needs in the momentHow to to leverage reflection for yourself and the group before, during and after the session to create a bigger impactMistakes to avoid to become a master facilitatorIMPORTANT LINKS:
Full episode show notes: ChainOfLearning.com/27 Work with me: KBJAnderson.com Change KATALYST⢠SelfâAssessment: KBJAnderson.com/KATALYSTFollow me on LinkedIn: linkedin.com/in/kbjandersonRELATED PODCAST EPISODES:
Episode 9: The 8 Essential Skills to Become a Transformational Change Katalystâ˘TIMESTAMPS FOR THIS EPISODE:
[3:40] Understand your role as a facilitator
[6:23] The importance of knowing the goal of the session before starting, whether itâs a workshop, leadership retreat, or a team meeting[13:06] Learn how to create structure with flexibility by making real-time decisions to adjust based on the groupâs needs
[18:01] Three ways to build reflection before, during, and after each session to ensure the impact of your session
[22:09] How to reflect with key stakeholders and yourself to grow your skills as a facilitator
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Want to inspire action in your presentations and transform your message from boring to unforgettable?
The secret: itâs not data and facts that create impact â it's your stories.
As humans, weâre wired to remember and respond to stories because they connect with our emotions and drive our decisions.
Storytelling is more than just a trending term; itâs the fundamental way to connect with your audience on a deeper level and how you actually ignite change.
In this episode, Carol Cox and I explore how to harness storytelling to not just share information, but to truly resonate. Regardless if youâre a keynote speaker presenting to a large audience or a leader speaking to your team, discover frameworks and insights on how you can turn simple anecdotes into powerful narratives that captivate, motivate, and inspire.
YOUâLL LEARN:
Why our brains are more tuned to stories than factsThe difference between just sharing information and truly motivating actionHow to avoid the âexpert trapâ and connect on a human levelTwo practical frameworks to craft compelling storiesRealâlife examples of powerful storytelling in actionIf you are a change leader looking to do more than just share information and genuinely drive action, you wonât want to miss this episode.
ABOUT MY GUEST:
Carol Cox is the founder and CEO of Speaking Your BrandÂŽ, a coaching and training company that works with purposeâdriven professionals to enhance their thought leadership so they can tell the stories that need to be told and activate ideas for change.
IMPORTANT LINKS:
Full episode show notes: ChainOfLearning.com/26Connect with Carol Cox: www.linkedin.com/in/carolcox Carol Coxâs Website: www.speakingyourbrand.com/academy/ Work with me: KBJAnderson.com Change KATALYST⢠SelfâAssessment: KBJAnderson.com/KATALYSTFollow me on LinkedIn: linkedin.com/in/kbjandersonTIMESTAMPS:
00:44 The importance of storytelling in making a lasting impact for both business and individual leaders
04:48 How to avoid "expert trap" where leaders rely too heavily on data and information10:55 The difference between sharing an anecdote and creating an emotionally compelling story
12:30 How the âChallenge, Choice, Outcomeâ framework can help you identify and shape your experiences into stories12:38 IDEAL framework to enhance your storytelling and applying it effectively in various settings
30:12 Categories that can help you identify impactful stories to create your story bank35:58 Practical tips to make your presentations more engaging and memorable
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Do you and your leadership team feel burdened by solving all the problems that get in the way of achieving the results your organization needs?
Youâre not alone.
This is the crux of the leadership challenge: transitioning from being the primary problem-solver to a transformational leader who creates the conditions for their people to achieve results.
This requires a shift in mindset and a shift in behavior, and leaders must be serious about both.
So, what does it takeâespecially as a senior leaderâto truly create a culture of continuous improvement?
To explore the journey to becoming a more serious leader, one striving to create a high performing organization in today's complex work environments, I invited two senior healthcare executives to the podcast.
Drs. Kecia Kelly, SVP & Chief Nursing Officer, and Amy Chaumeton, Associate Chief Medical Officer at Legacy Health share the changes theyâre making in their leadership approach, including how they're creating alignment around mission and purpose, nurturing their teamsâ problem-solving capabilities, and fostering joy and human connection in the workplace.
(Plus, youâll hear how my Japan Study Trip leadership program has accelerated their leadership growth through a shared learning experience and purposeful reflection, and the positive effects these shifts are having on their teams and organizational outcomes.)
Whether you're an executive, operational leader, or coach guiding leaders to success, you wonât want to miss this episode. Tune in to discover how to transform your leadership and empower your teams to create a culture of excellence.
YOU'LL LEARN:
What it means to be a âseriousâ leaderWhy developing yourself goes beyond education and certifications to putting into practice the actions to understand and support the work of your teamHow to overcome burnout in the workplace by creating a more joyful people-centered work environmentThe leadership impact of unburdening yourself from solving all your organizationsâ problems by developing your teamsâ capabilities for getting results and sustainable improvements.The value of collective reflection among senior leaders to achieve alignment and clarity in organizational goalsIMPORTANT LINKS:
Full episode show notes: ChainOfLearning.com/25My book âLearning to Lead, Leading to Learnâ - LearningToLeadLeadingToLearn.comWork with me: KBJAnderson.comConnect with Amy Chaumeton: linkedin.com/in/amy-chaumetonConnect with Kecia Kelly: linkedin.com/in/kecia-kelly-facheFollow me on LinkedIn: linkedin.com/in/kbjandersonLearn more about my Japan Study Trip leadership program: KBJAnderson.com/JapanTripTIMESTAMPS:
05:01 Challenges Amy & Keciaâs faced at Legacy Health and healthcare
08:51 Kecia & Amyâs approach to leading differently at Legacy Health
12:54 Amyâs âahaâ moment on the Japan study trip and how itâs impacted her leadership
16:04 How Kecia now supports problem-solving within her team
16:40 How to create sustained improvement
22:49 How to be a âserious leaderâ
26:09 The significance of alignment and having a clear mission across the organization
28:14 The importance of leading with intention and respect for people
35:09 Behavior shifts in becoming a serious leader
44:58 The value of going on the Japan Study Trip as an executive leadership cohort
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If you're passionate about continuous improvement, quality, or operational excellence, chances are Dr. W. Edwards Deming has shaped your journeyâeven if you haven't realized it yet.
But do you know how this influence came about and the profound impact Demingâs management theories have had on shaping quality and improvement approaches such as Lean, Agile, and DevOps?
I've invited John Willis, author of "Deming's Journey to Profound Knowledge," to todayâs episode to explore Demingâs learning journey to become the father of the quality movement and how he influenced the development of the Toyota Production System and Japanâs rebirth following World War II.
We discuss Deming's pioneering management teachings and how you can apply his System of Profound Knowledge to solve problems in today's complex work environments.
We also explore the four lenses of the System of Profound Knowledgeâappreciation for a system, understanding variation, theory of knowledge, and psychologyâand how integrating these concepts can elevate your approach to leadership and improvement.
Tune in to discover how you can apply these management theories to solve the complex problems within your organization today.
YOUâLL LEARN:
The fundamental essence of leadership and how connecting people with purpose can drive organizational success.The significance of Deming's System of Profound Knowledge and the integration of its four components.How experiencing lean principles in action differs from theoretical knowledge and why it's critical for effective change leadership.The role of psychological safety in fostering an environment where everyone's input is valued.Insights on how Demingâs principles apply to contemporary challenges, such as generative AI, emphasizing the importance of operational definitions and probability in managing complex systems.IMPORTANT LINKS:
Full episode show notes: ChainOfLearning.com/24Johnâs book âDemingâs Journey to Profound Knowledgeâ - hereGet the book âLearning to Lead, Leading to Learn:â LearningToLeadLeadingToLearn.comWork with me: KBJAnderson.comConnect with John Willis: linkedin.com/in/johnwillisatlantaFollow me on LinkedIn: linkedin.com/in/kbjandersonLearn more about the Japan Study Trip leadership program: KBJAnderson.com/JapanTripTIMESTAMPS:
[00:00] An introduction to todayâs guest and author of "Deming's Journey to Profound Knowledge," John Willis[05:04] Dr. Demingâs concept of profound knowledge[05:43] The four elements to understand complexity [12:23] How the Toyota Way pillar of Continuous Improvement = Wisdom and Kaizen [20:13] The impact of a collaborative culture [24:03] Demingâs people-centered leadership approach [28:56] Johnâs key takeaways a year after joining my executive Japan Study Trip leadership program[41:39] Johnâs advice on applying Demingâs principles today and the development of GenAI -
What does âwinningâ mean to you as a leader? And what is your leadership role in creating a winning strategy and organizational culture?
According to Billy Ray Taylor, CEO and President at LinkedXL and former Goodyear Tire executive, winning is not only about setting a clear strategy and aligning on the goals and metrics, but engaging your team members and defining the actions to get there.
Billy and I recorded this episode back in 2022, just as his book âThe Winning Link: A Proven Process to Define, Align, and Execute Strategy at Every Levelâ was about to be released â and I wanted to bring the conversation here for you to learn from Billyâs wisdom and insights about the humanity of leadership and how to win.
In this conversation youâll hear stories from Billyâs leadership at Goodyear, highlights from his book, the importance of DEI in building a winning culture, and Billyâs greatest challenge â and greatest learning â as a leader.
Remember, the winning link in your organization is your people, and itâs the connection of links of people together that creates and grows our Chain of Learning.
How to define and align your strategy and goals to ensure organizational success by focusing on clear standards and processes.The importance of not just making metrics visible â but âmaking people visibleâ â by acknowledging their contributions is crucial for fostering a culture of psychological safety and engagement.The significance of servant leadership in valuing individuals' thoughts and experiences, regardless of their position within the organization.The difference between key performance actions (KPAs) and key performance indicators (KPIs) and how to leverage them to achieve significant performance improvements.Actionable advice on creating common meaning through language and connecting with your team, based on real-life examples and practices.
YOUâLL LEARN:IMPORTANT LINKS:
Full episode show notes: ChainOfLearning.com/23Get Billyâs book âThe Winning Linkâ - hereGet the book âLearning to Lead, Leading to Learnâ â available in paperback, hardbound, audiobook, and ebook - LearningToLeadLeadingToLearn.comWork with me: KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjandersonFollow Billy on LinkedIn: linkedin.com/in/billyrtaylorDownload the KATALYST Self-Assessment: KBJAnderson.com/katalystTIMESTAMPS:
[00:00] The importance of value and respect in leadership [03:07] Helpful practices that have shaped Billyâs leadership approach [06:59] The power of embracing who you are as a leader[09:38] How to connect an entire organization (âLinkedXLâ)[11:25] What âwinningâ really means according to Billy[13:54] The link between KPAs and KPIs[18:02] The importance of DEI and inclusion[23:45] The power of trust within large organizations [26:44] Billyâs learnings from his book[31:22] Billyâs greatest challenge as a leader -
Have you ever paused to reflect on the critical moments of your life and realized their impact on your own trajectory and others' lives?
In this special episode of Chain of Learning, I welcome back Isao Yoshino as we celebrate our decade-long partnership and the anniversary of our book "Learning to Lead, Leading to Learn." Together, we discuss the power of hanseiâreflectionâas the cornerstone of learning and wisdom.
We reflect on the journey of writing the book, the strength of our partnership, and the importance of asking the right questions. Mr. Yoshino shares how he continues to learn and grow from the book's lessons while uncovering the profound impact of reflection on his personal and professional development.
Join us as we explore practical ways to develop the habit of reflection, empowering you to gain new perspectives and insights.
Because remember, reflection is the crucial link in your chain of learning, guiding you toward continuous improvement and deeper wisdom.
How reflection (hansei) is crucial for effective leadership and continuous improvement. Reflecting on both good and bad experiences leads to new insights and better decision-making.How failures can serve as powerful learning opportunities, and the significance of fostering a culture that embraces mistakes for deeper understanding and innovation.Mr. Yoshino emphasizes that true learning happens through continuous reflection. How "Learning to Lead, Leading to Learn" is not meant to be read just once; it is a resource for ongoing reflection and deep learning.The importance of a personal reflection process and how it can significantly contribute to one's leadership and personal growth journey.
YOUâLL LEARN:IMPORTANT LINKS:
Full episode show notes: ChainOfLearning.com/22Get the book âLearning to Lead, Leading to Learnâ â available in paperback, hardbound, audiobook, and ebook - LearningToLeadLeadingToLearn.comWork with me: KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjandersonLearn more about my Japan Study Trip leadership program: KBJAnderson.com/JapanTripTIMESTAMPS:
[00:00] Introduction to the power of reflection, or hansei, with guest Isao Yoshino[03:12] Overview of the concept of hansei â reflection â why itâs important and how it influenced the writing of Learning to Lead, Leading to Learn[09:24] The importance of having an attitude toward learning [14:06] Mr. Yoshinoâs definition of powerful and hat makes Learning to Lead Leading to Learn powerful [23:46] Mr. Yoshinoâs learnings based on his new perspective [28:59] The importance of asking open questions and hearing other peopleâs challenges and struggles [30:00] A framework to help you practice reflection[34:51] How one plus one equals more than two -
Today's guest, Isao Yoshino, a 40-year Toyota leader, has influenced thousands of leaders worldwide and inspired my book, "Learning to Lead, Leading to Learn."
Join us as we celebrate two anniversaries: our first meeting in July 2014 and the four-year anniversary of our book. In Part 1 of our conversation, Mr. Yoshino shares his insights on leadership, learning, and the Chain of LearningÂŽ concept.
We'll discuss lessons from successes and failures, the strength of connections, and people-oriented leadership. Whether you're looking to implement these practices with your team or find inspiration for your leadership journey, this episode is full of actionable insights from one of the wisest and most caring leaders I know.YOUâLL LEARN:
The importance of seriousness in demonstrating your commitment to your people, developing a strong organizational culture, and modeling the way.How establishing patience as a foundational attitude is essential to your leadership effectiveness and organizational success.Strategies for fostering personal and professional growth by learning from both successes and failures.Practical advice on translating Toyotaâs practices into your leadership approach, emphasizing commitment, patience, and continuous learning.Insights into Toyota's people-centered learning culture and how you can foster this culture in your organization.IMPORTANT LINKS:
Full episode show notes: ChainOfLearning.com/21Get the book âLearning to Lead, Leading to Learnâ â available in paperback, hardbound, audiobook, and ebook - LearningToLeadLeadingToLearn.comWork with me: KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjandersonLearn more about my Japan Study Trip leadership development program: KBJAnderson.com/JapanTripTIMESTAMPS:
[00:00] Introduction to Chain of Learning with guest Isao Yoshino[05:17] What âChain of Learningâ means to Mr. Yoshino [11:25] The importance of leaders asking questions [15:37] What Mr. Yoshino has learned about leadership[17:51] Why âseriousnessâ is so vital [21:46] Combining seriousness with patience [27:24] The power of working at Toyota [33:25] Mr. Yoshinoâs advice to himself and you[35:45] Katieâs key takeaways from the conversation -
Have you ever received blank stares from leaders when youâve advocated that they adopt an improvement method or tool you know will help them?
Perhaps the problem is not your idea but rather that you arenât communicating in a way that connects these concepts with the business outcomes they need or in language that they understand.
One hurdle that can hinder your effectiveness in influencing executives is the very thing that makes you valuable in your position and as a passionate continuous improvement leader â your technical expertise and problem-solving ability.
Thatâs why, in this episode, Brad Toussaint and I explore the importance of communicating in ways that resonate with senior leaders about the outcomes and business results they need. We then discussed how to coach leaders to develop the behaviors, practices, and systems that will lead to those results.
We also discuss the critical shift you need to make from being the doer of improvements to becoming a coach to executives to enable them to be serious about what it takes to lead change and their essential role in setting direction and creating the conditions for people to be successful.
Being an effective change leader and coach isnât just about having technical know-howâitâs about explaining all the methods, tools, and behaviors in a way that business leaders and executives can understand and then apply.
How transitioning from a 'doer' of improvements to a coach and enabler of managers and executives can drive sustainable changeDifferent strategies for simplifying complex principles, making them accessible and actionable for leadersThree important things to include when communicating to leaders: the reason for change, expected results, and methods The importance of observation and reflection in driving learning forward and the challenge of integrating them into practiceHow to help leaders demonstrate they are serious about leading change
YOUâLL LEARN:Tune in now to learn more about leadership, change management, and the importance of speaking in a language that resonates to align, influence, and coach leaders â so that you can propel sustainable change and get needed results.
Full episode show notes: ChainOfLearning.com/20Connect with Brad Toussaint on LinkedIn: www.linkedin.com/in/brad-toussaintWork with me: KBJAnderson.comChange KATALYST⢠Self-Assessment: KBJAnderson.com/KATALYSTFollow me on LinkedIn: linkedin.com/in/kbjandersonLearn more about my Japan Study Trip leadership development program: KBJAnderson.com/JapanTrip
IMPORTANT LINKS:TIMESTAMPS:
[00:00] How to improve as a change leader[03:38] How Brad coaches executives and leads change [09:42] How to speak in a way that connects you to your leaders[10:34] Using language as a force for leadership[13:52] Simplifying terms and topics [23:27] Management should focus on process and people[28:20] Reflection time is valuable for busy leaders[33:35] Why leaders should deeply understand their role and their people[39:00] Why leaders must pull, not just push change[40:35] Three important characteristics you need to lead change -
Do you eđđ˛đż đđźđťđąđ˛đż đđľđ đđźđđż đśđąđ˛đŽđ đąđźđťâđ đ´đ˛đ đđľđ˛ đŻđđ-đśđť đđľđ˛đ đąđ˛đđ˛đżđđ˛ â đ˛đđ˝đ˛đ°đśđŽđšđšđ đđľđ˛đť đđźđ đ¸đťđźđ đđľđ˛đ đľđŽđđ˛ đŻđ˛đťđ˛đłđśđ? Or have you ever struggled with getting your senior team on board with your vision for change, getting support for a new initiative, or getting leaders to sign on to your services as a coach or consultant?
Good news â mastering the skills of persuasion and influence by leading with curiosity and human connection is the way to get to "yes".
Whether it is a #lean or #agile transformation, #continuousimprovement project, #operationalexcellence program, or selling a product or service, your success hinges on your ability to connect with people and understand how to bring them along with you.
đđđ đ§đđđĄđđŠđŽ đđ¨: đŁđ¤ đ˘đđŠđŠđđ§ đŽđ¤đŞđ§ đ§đ¤đĄđ, đŽđ¤đŞ đđ§đ đđŁ âđ¨đđĄđđ¨â đđ đŽđ¤đŞ đđ§đ đŹđ¤đ§đ đđŁđ đŹđđŠđ đ¤đŠđđđ§ đđŞđ˘đđŁđ¨ đđŁđ đĄđđđđđŁđ đđđđŁđđ!In this episode, Derek Roberts and I explore the art and science of persuasion of how to get to "yes" and authentic buy-in in the context of leadership.
Mastering the power of persuasion â of selling people on your idea, the change initiative you are leading, or your services â to help others adopt new ways of thinking and working is essential to your success, career growth, and impact.
Derek's expertise highlights how to navigate these interactions effectively, ensuring you're heard, understood, and able to inspire action.
We discuss concepts in his new book, âListen to Sell: How Your Mindset, Skillset, and Human Connections Unlock Sales Performance,â and the essential skills of selling ideas and gaining buy-in, which are crucial for any executive or continuous improvement leader.
If you want to become a more influential change leader who identifies and bridges gaps through strategic communication, this episode is for you.YOUâLL LEARN:
How asking compelling questions and listening helps you influence decisions and lead change effectivelyStrategies for coaching executives to engage actively in change initiatives, highlighting the difference between persuasion and manipulationThe importance of preparation in getting buy-in includes understanding your audience, conducting thorough research, and developing situational awareness Techniques to adapt your communication style to match different behavioral types â talkers, controllers, doers, and supporters â to enhance your effectiveness in selling ideas and facilitating organizational changeA framework that will help you ensure personal and professional alignment with your purpose, abilities, values, commitments, and beliefs
Tune in now to enhance your leadership and get buy-in by mastering the power of persuasion through listening.
Full episode show notes: ChainOfLearning.com/19Connect with Derek on LinkedIn: linkedin.com/in/derekroberts1/Book: âListen to Sellâ:amazon.com/Listen-Sell-Skillset-Connections-Performance/dp/1774583763Work with me: KBJAnderson.comChange KATALYST⢠Self-Assessment: KBJAnderson.com/KATALYSTFollow me on LinkedIn: linkedin.com/in/kbjanderson
IMPORTANT LINKS:TIMESTAMPS:
[00:00] An introduction to Derek Roberts [04:09] Sharing a vision and getting buy-in[08:40]Discussion about Derek's book and the training programs he offers through Integrity Solutions[11:18] The distinction between asking logical vs. emotional questions[17:19] The tension between being persuasive and avoiding manipulation[20:12] The power of truly listening[23:01] Different behavioral styles and their influence on the buying experience[32:15] The five areas of the congruence model relevant to sales and leadership roles[37:50] Derekâs journey in being more engaged and curious [42:41] The impact of concentrating your energy on preparation -
What do you think of when you hear the word âkaizenâ?
An event? A process that you are working on improving? Something else?
The Japanese word âkaizenâ is usually translated to mean âcontinuous improvement.â But there is a deeper meaning. Itâs actually the lynchpin to creating a real culture of continuous improvement.
In this episode, I unpack the essence of kaizen, not only as a method for process improvement but also as a personal and organizational mindset for pursuing excellence.
Inspired by my recent keynote at the Shingo Institute conference and insights from studying Japanese and leading my Japan Study Trips, I explore how âkaizenâ goes deeper than mere process improvement. Itâs about cultivating an environment where everyone feels empowered to contribute to change.
Youâll also hear the connection between Devoâs song âWhip Itâ and the word âkaizenâ â and how you can both âwhip it badâ and âwhip it goodâ when it comes to continuous improvement.
YOUâLL LEARN:
How kaizen represents the discipline to continuously pursue positive change within yourself and in your organizationKey strategies for identifying and correcting misalignments between your intentions and actions so that you can create a culture where continuous improvement is practiced by everyoneHow you can shift from being the primary problem-solver to an enabler who cultivates the skills necessary for overcoming challengesEffective ways to embed the principles of kaizen into personal leadership habits, enhancing your impact as a leader or coach and setting an example for others to followInsights into how you can use a scientific problem-solving method for personal improvement as well as problem-solvingTune into this episode to discover how â âwhen a problem comes alongâ â you and your team can all âwhip itâ to solve problems at all levels and create an enduring culture of improvement. And I bet youâll be singing this song for weeks!
IMPORTANT LINKS:
Full episode show notes: ChainOfLearning.com/18Learn more about my executive Japan Study Trips: KBJAnderson.com/JapanTripRead the âpaint storyâ in my Shingo-award-winning book LearningToLeadLeadingToLearn.comWork with me: KBJAnderson.comTake the Change KATALYST⢠Self-Assessment: KBJAnderson.com/KATALYSTFollow me on LinkedIn: linkedin.com/in/kbjanderson
[00:00] Understanding the true meaning of Kaizen[03:44] Psychological safety and leadersâ responses to mistakes are key for an operational excellence culture[08:54] The real meaning of Kaizen is about self-discipline, continuous improvement, and making change for the greater good[11:21] Creating an organization filled with problem solvers with Larry Culp[17:46] How intention is about aligning behavior with impact and purpose[19:33] How to use Plan-Do-Study-Adjust (PDCA) or Study-Adjust-Plan-Do (SAPD) cycles for personal improvement
TIMESTAMPS: -
Does successful change always have to start from the top?
How can you stop pushing change on your leaders and instead create pull from them for the organizational culture you envision?
If you're leading continuous improvement internally, these questions are crucial because they address the challenge of how to cultivate a workforce of capable, engaged problem-solvers across all levels.
Thatâs why, in this episode, I welcome Pennie Saum, a Process Improvement Program Manager at the Port of Seattle, to discuss how to lead organizational transformation from the middle by engaging people's minds and hearts and bringing them along on the journey.
Youâll hear Pennie share how the Portâs Continuous Process Improvement (CPI) program has been pivotal in creating an engine of change by developing employees across the organization. From basic foundations to a selective Lean Specialist program, leaders at all levels are being empowered to lead improvement as part of their daily work. ,
Tune in to learn more about community building, inclusion, and effectively involving people in improving processes to create a vibrant culture of continuous improvement.
How successful change initiatives can, and sometimes should, be led from the middle of an organization rather than from the top downHow leaders and internal process improvement consultants shifting from doers to coaches allows for broader ownership of improvement initiatives across an organizationWhy belonging and community must exist within the workplace to foster an environment that nurtures continuous improvement and engagementThe benefits of immersive learning experiences, such as study trips to Japan, which provide hands-on learning, enhance team-building, and boost collaborative skills The importance of meeting people where they are at to increase engagement and ownership of process improvement and change leadership
YOUâLL LEARN:
Youâll also hear why the Port of Seattle has invested in sending cohorts of leaders on my Japan Study Trips as a key part of its strategy to create a culture of leader-led continuous improvement and why Pennie is looking forward to joining me in Japan this November.
Full episode show notes: ChainOfLearning.com/17Learn more about my executive Japan Study Trip: KBJAnderson.com/JapanTripWork with me: KBJAnderson.comChange KATALYST⢠Self-Assessment: KBJAnderson.com/KATALYSTFollow me on LinkedIn: linkedin.com/in/kbjandersonConnect with Pennie on LinkedIn: linkedin.com/in/penniesaum/
IMPORTANT LINKS:TIMESTAMPS:
[00:00] Leadership and learning unite for continuous improvement[04:32] Pennieâs transition to lead lean process improvement across different industries, from trucking to government [11:16] Methods for sharing wins and addressing frustrations[16:06] The importance of adaptability and flexibility in organizational leadership[23:16] Encouraging workplace learning and its personal impact[27:38] Leveraging middle managers to drive change[32:43] What it looks like to create a culture of bravery and transformation -
Are you focusing on the right problems in your organization? More importantly, are you creating the conditions and processes to solve them effectively?
In this episode, Mark Graban and I explore the importance of developing the skills of an Analytical Systems Thinkerâone of the eight core competencies in my Change KATALYST⢠modelâto catalyze truly meaningful change.Youâll gain a better understanding of how to make informed decisions and drive improvement by applying the right kind of analytics instead of reacting to your metrics' ups and downs. Mark also shares ways to think more systemically about processes across your organization.
We explore why fostering an experimental culture and responding kindly to mistakes is crucial for driving organizational innovation and improvement.
If youâre looking to advance as a continuous improvement change leader who leads change and creates real improvement, this is an episode youâll want to tune into now.
YOUâLL LEARN:
The difference between leading change and leading actual improvement How monitoring metrics and experimenting move the needle in a statistically meaningful way How to react less and lead more effectively by mastering the art of interpreting data to discern statistical signals and genuine performance shiftsWhat it takes to create psychological safety and encourage continuous organizational improvementThe importance of how leaders respond to mistakes to create a culture of learning, problem-solving, and innovationThe importance of modeling, encouraging, and rewarding candor to create a culture where mistakes and learning are embracedYouâll also hear why Mark is thrilled to join Katieâs Japan Study Trip this November. This is a high-value opportunity to observe lean principles in action and understand the heart and soul behind creating a culture of continuous improvement. Submit your application today to join Mark, Toyota leader Isao Yoshino, and other global change leaders on Katieâs November program. Spaces are limited!
Full episode show notes: ChainOfLearning.com/16Learn more about my executive Japan Study Trip: KBJAnderson.com/JapanTripWork with me: KBJAnderson.comChange KATALYST⢠Self-Assessment: KBJAnderson.com/KATALYSTFollow me on LinkedIn: linkedin.com/in/kbjanderson
IMPORTANT LINKS:TIMESTAMPS:
[00:00] Driving change vs. leading actual improvement[03:11] Defining characteristics of effective Analytical Systems Thinkers [05:29] The process of value stream mapping and system dynamics[07:26] The Measure of Success & advice for leaders looking to use data to inform better decision-making[14:47] The risk of wasting time & resources if you remain in a reactive state[20:14] The importance of mistakes for a culture of learning, problem-solving, and innovation[32:43] Key takeaways from Markâs and Katieâs experiences in Japan and the value of going on a Japan Study Trip[41:36] Markâs best piece of advice for other continuous improvement change leaders -
Want to know the secret to success?
Itâs about embracing lifelong learning, being willing to try new things and seek out information, setting intentions to get better, and embracing the failures that come with learning your way forward.I believe when we stay in learning â a learning attitude, mindset, and practice â anything is possible.
Being a âlearning enthusiastâ is a foundational part of who I am. Itâs given me the courage to step out into the unknown and, ultimately, has catapulted my personal growth and leadership impact.
In this weekâs episode, youâll discover the 5 core attributes I believe are the heart of becoming a Lifelong Learning Enthusiast, one of the competencies in my Change KATALYST⢠model, and how you can leverage them to drive your success too.
So, if youâre ready to revitalize your commitment to learning and enhance your personal, team, and organizational impact, youâre in the right place.YOUâLL LEARN:
The importance of embracing new challenges and knowledge with a learning mindsetThe power of actively seeking feedback for transformative growthHow to be intentional with what youâre trying to improve and the necessary role of reflection in the learning processA framework for becoming more adaptable, adjusting what you're doing based on new knowledge and insights How to lead by example with vulnerability and clarity in purpose to create a learning culture and grow your Chain of LearningÂŽIMPORTANT LINKS:
Full episode shownotes: ChainOfLearning.com/15Work with me: KBJAnderson.comChange KATALYST⢠Self-Assessment: KBJAnderson.com/katalystFollow me on LinkedIn: linkedin.com/in/kbjanderson
[00:00] An introduction to being a lifelong learner[1:15] Some of Katieâs personal experiences as a lifelong learner[9:26] Whatâs at risk if you donât make regular learning a priority [12:32] Step #1 - Actively embracing new experiences and knowledge[14:50 ] Step #2 - Being receptive to and proactively seeking out feedback and suggestions[17:40] Step #3 - Setting time for intentional practice and reflection[19:44] Step #4 - Adapting and addressing your approach based on new knowledge and insights [21:42] Step #5 - Modeling the way as a lifelong learning enthusiast[26:19] Katieâs recommendation for the best way to stay in learning
TIMESTAMPS: -
What's your reaction when you hear the phrase âcorporate politicsâ? Does it make you cringe and want to run away, or do you get curious about how to leverage them to influence outcomes?
In this episode, Betsy Jordyn joins me to discuss the essential skill of how to successfully navigate organizational politics. As a long-time organizational development consultant for companies like Disney, Wyndham, and AAA, Betsyâs expertise on the subject is enlightening.
Throughout our conversation, youâll learn the difference between good politics and toxic environments and whatâs at risk if leaders donât prioritize a focus on astutely navigating those dynamics. Betsy also shares valuable details about some of the more complex organizational transformations she has led, and how she successfully maneuvered within those political landscapes.
If youâre looking to gain influence and effectively leverage corporate politics so that you can lead change and step into your full leadership potential, then you wonât want to miss this episode.
Steps to help you master the critical skill of being an Astute Political Navigator â one of the eight core Change KATALYST⢠competencies to further develop your expertise as an organizational change leader A transformational framework to help executives and change leaders like you articulate your vision, integrate individual leadership voices, and align organizational goals How to effectively leverage political dynamics, avoid the trap of becoming another pair of hands, and increase your influenceThe power in politics â how to balance diverse perspectives within an organization and differentiate between good politics and a toxic environmentThe essential roles of empathy, respect, deep listening, and function-specific language to effectively lead and manage change
YOU'LL LEARN:
Full episode shownotes: ChainOfLearning.com/14Betsyâs website: www.betsyjordan.comBetsyâs âEnough Alreadyâ podcast: https://www.betsyjordyn.com/podcasts/enough-alreadyWork with me: KBJAnderson.comChange KATALYST⢠Self-Assessment: KBJAnderson.com/katalystFollow me on LinkedIn: linkedin.com/in/kbjanderson
IMPORTANT LINKS:
[00:00] Introduction to the episode [03:43] Navigating good politics as an organizational change leader[06:16] Lessons in navigating both formal and informal political structures [11:26] How to help leaders and consultants articulate goals and bring executives on board [17:48] How to avoid the trap of being a pair of hands: influencing vs. executing [20:34] Differentiating good politics from toxic environments[26:59] The connection between Betsyâs current and past roles in leading organizational change and coaching consultants for growth and impact
TIMESTAMPS: -
Have you ever had a team member look at you with frustration when you share your great ideas and suggestions with them?
Or, have you ever felt likeâwith all the things you need to solve and doâyou donât have time to ask questions? Like youâre stuck putting out fires rather than nurturing, growing, and developing the people you lead?
If this resonates, itâs likely you have a âtelling habit.âBut, the good news is, you can break itâor ratherâyou can work at creating better habits. Because you can never actually break a habit. You just replace it with stronger ones.
In this episode, youâll learn what the âtelling habitâ is and what you can do to not only recognize it but how you can make three simple shifts that will dramatically increase your effectiveness.
Throughout my life and career, Iâve struggled with a âtelling habitââthough at times I didnât even realize how strong it was or the negative impact it had.
Breaking the Telling Habit is THE most powerful shift you can make as a leader, coach, or human being. If youâre ready to transform into a leader who can navigate the continuums between asking and telling, advocating and inquiring, being an expert and coach, this is one episode you donât want to miss.
What the telling habit is, how to identify it in yourself, and where it might be derailing you from your purpose and impact as a leaderSteps to ensure your enthusiasm to contribute ideas and desire to solve problems donât impede your ultimate objectives to create capability in others and get resultsHow to findâand maintainâthe ideal balance between providing solutions and facilitating othersâ growthThe role of humble (and patient) inquiry, the power of holding space, and techniques to help you master these essential practices Three simple shifts to Break the Telling HabitÂŽ and unlock the true capabilities of your team
YOUâLL LEARN:IMPORTANT LINKS:
Download the KATALYST Self-Assessment: KBJAnderson.com/katalystMy book: LearningToLeadLeadingToLearn.comBreak The Telling Habit E-course/Workshop: katieanderson.podia.com/breaking-the-telling-habit-on-demandWork with me: KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjandersonTIMESTAMPS:
[3:05] - What is the âtelling habitâ? [5:50] - The moment that changed everything for Katie [15:05] - Holding up the mirror: understanding the impact of your telling habit[18:20] - Addressing fear, giving space, fostering capability [21:55] - How to navigate the leadership continuums between telling and asking and being an expert and coach[26:30] - 3 simple shifts to Break the Telling HabitÂŽ -
What is the difference between authentic cultures of continuous improvement versus superficial displays?
In this episode, Patrick Adams shares his insights on the heart of organizational culture and transformational leadership and highlights the essential elements of a real culture of continuous improvement -- so that you can ensure that you and your organization get it right.
The truth is, there are no quick fixes, âsilver bullets,â or prescribed roadmaps to achieve a high-performing organization.
Patrick shares how a long-term commitment and leadership behaviors are necessary to sustain cultures that foster growth, innovation, and people engagement.
If you want to know how to create a real culture of continuous improvement, one where leaders embody the humility to roll up their sleeves, demonstrate respect for their people and customers, and connect everyone to a long-term vision built on purpose, this episode is for you.
ABOUT MY GUEST:
Patrick Adams the founder of Lean Solutions and is the best-selling author of "Avoiding the Continuous Appearance Trap". He's a sought-after leadership coach, consultant, and professional speaker. Patrickâs insights, drawn from extensive experience working with companies of diverse industries and sizes, are driven by a philosophy of constant learning and leadership commitmentâessential for building organizational excellence.
YOUâLL LEARN:
The key elements of an authentic continuous improvement culture, including respect for people, stable processes, leadership behaviors, and more.How quick fixes and pre-packaged roadmaps do not achieve real continuous improvement.The warning signs of a "continuous appearance" culture, including KPI instability, silos, and not understanding employee and customer value. About Patrick's experience on my Japan Study Trip and why he believes it's a pivotal experience for any lean practitioner or executive seeking to build a real culture of kaizen and lasting continuous improvement in their organization.How long-term success is built on creating value for customers, fostering a stable environment, and ensuring that improvement initiatives are aligned with the company's overarching vision and goals.Tune in now for insights and strategies to empower you with knowledge of how to lead your company toward a real, lasting culture of continuous improvement.
IMPORTANT LINKS:
Follow Patrick Adams on LinkedIn: linkedin.com/in/patrickadamsiiLean Solutions Summit: findleansolutions.com/summit-2024 (use special discount code: #KatieAnderson)Patrickâs Book: Avoiding the Continuous Appearance TrapEpisode Website: ChainOfLearning.com/12Download the KATALYST Self-Assessment: KBJAnderson.com/katalystJoin Katie's next Japan Study Trip: KBJanderson.com/japantripWork with Katie: KBJAnderson.comFollow Katie on LinkedIn: linkedin.com/in/kbjandersonKatie's book: LearningToLeadLeadingToLearn.comAre you enjoying the Chain of Learning podcast? Be sure to subscribe or follow â and to share this podcast with your friends and colleagues so we can all strengthen our Chain of LearningÂŽ â together.
TIMESTAMPS:
[04:18] What an authentic culture of improvement looks like[13:06] How people development, critical thinking skills, and leadership behaviors lead to company-specific results[14:52] Why committing to a long-term vision, not quick fixes, is key to building a continuous improvement culture[20:20] What makes a culture of continuous appearance[25:21] Practical tips for internal CI and lean leaders to create positive change immediately[31:18] Patrickâs highlights from Katieâs May 2023 Japan Study Trip - Mostrar más
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