Episodios
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ServiceNow Platform Analytics Workspace is awesome! Rob and Mitch from Vividcharts join us for a discussion about how to prepare for a migration from traditional dashboards to this new framework.
ABOUT VIVIDCHARTS
Check out VividCharts
Reporting Audit ServiceThanks to our sponsors,
- Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
- Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandthedukeABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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Everyone talks about transparency and leadership, but you won't achieve that without an audience. We break down the reasons and methods for ServiceNow platform owners and consultants to set up user and executive councils for their ServiceNow programs.
Thanks to our sponsors,
- Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
- Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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In celebration of labor day, we talk about how do you know you're doing GOOD labor, and how to make sure your labor isn't exploited.
And we conclude with a titanic labor that the ServiceNow community needs to address.ALSO MENTIONED:
- Getting Better at Communication
- CSDM with Mark Bodman
- The Truth About Customization vs Configuration
- Document Your SolutionsThanks to our sponsors,
- Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
- Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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We discuss some practical methods for bringing the chaos of ServiceNow implementations under control
ALSO MENTIONED:
- Robert's Rules of OrderThanks to our sponsors,
- Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
- Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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The difference between an adequate and expert ServiceNow expert is comfortably receiving abstractions and translating them into specific action. Break the mindset of being an order taker. The difference between great success and poor results can be due to your clarifying lense, in addition to your dev skills.
ALSO MENTIONED:
- Episode 38 - Outcomes, outcomes, outcomes, outcomesThanks to our sponsors,
- Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
- Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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Jace isn't just passionate about Tech, but also how it's sold. Learn how is "buy once and own it" philosophy lead him to create "AI In A Box", an AI you can install in your own environment to perform task summaries. All the security, privacy, and compliance you want, at a criminally low price.
Check out https://ai.ina.box/
Thanks to our sponsors,
- Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
- Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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OG of ServiceNow OGs, Chris Nanda, joins us to talk about ServiceNow development, what makes a good architect, and what ServiceNow success looks like.
Thanks to our sponsors,
- Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
- Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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Coaching is a necessity, even for seasoned vets. We differentiate between coaching, mentoring, and training. We discuss the difficulty of keeping up with ServiceNow and how hard it is to understand how solutions are *supposed* to work.
Mentioned:
- Ep 67: Asking for Help
- Chillz Muzik on Fiverr (our theme song performer)Thanks to our sponsors,
- Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
- Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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Mark Bodman, ServiceNow's Sr. Product Manager for CSDM & CMDB joins us to demystify the CSDM.
Mentioned in this episode
- The Invisibility Problem
- ServiceNow Community Youtube CSDM ContentThanks to our sponsors,
- Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
- Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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ServiceNow CSA & CAD Holly Ryder of PAMT Consulting joins us to discuss her journey to ServiceNow deployment, and how The Duke's ServiceNow coaching helped her reach her goals.
Mentioned in this episode
- The Chuck Tomasi You Never Knew
- Tracy Curry Builds The Soap App
- What to Build to Up Your ServiceNow Skill
- Getting the ServiceNow Help You NeedThanks to our sponsors,
Clear Skye the optimized identity governance & security solution built natively on ServiceNow.Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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CMA & magician Chris Schuh joins us to discuss ServiceNow event management, ITOM, CMDB. We go deep on why its so difficult to get right, and how to cope.
Thanks to our sponsors,
Clear Skye the optimized identity governance & security solution built natively on ServiceNow.Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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Special guest Mark Roethof joins us to discuss a massive ServiceNow upgrade executed in just 7 days using only out-of-box components.
Learn the tools he used and what it took to prepare. We also talk a bit about content creation and owning your journey.
Clone Management, Upgrade Monitor, Upgrade Center, ATF, Cloud Runner, Skipped Record Rules.Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
EXTRA STUFF:
- Mark's absolutely ridiculous 250+ article mega thread.ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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Invisibility is a massive issue inhibiting customer success with ServiceNow. Be it the inability to see what we have built, or the invisibility of how things are supposed to work, our ecosystem struggles to both understand our instances and grow in knowledge in the platform. So what is a ServiceNow expert to do?
See also:
Episode 25 - Doomsday
Episode 49 - Document ServiceNow DeploymentsSpecial thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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Mark Scott is a ServiceNow architect who works on NowLearning, but he's also shockingly good at AI builds.
Learn about what life is like on the NowLearning team, and what it takes to build crazy AI use cases in spare time.Mark Scott on LinkedIn
Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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Learn why ServiceNow is an excellent platform for managing Environmental Health and Safety. We talk to Peter Oneppo and Nathan Dupirack of Serenity EHS, a leading EHS platform built on ServiceNow. You'll learn ...
- How SerenityEHS can improves the relationships between HR, IT, and EHS teams.
- How SerenityEHS radically improves time to value on EHS outcomes.Request a Demo of SerenityEHS Now!
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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Damien Davis is a long time ServiceNow employee who lives on the cutting edge of ITSM. We talk about the past, present, and future of ITSM on ServiceNow. A very special guest arrives for you Dr.Who fans as well.
Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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We celebrate our 100th episode by talking about how to push your performance to the limit in 2024.
We discuss the proper time to find a #ServiceNow niche, how to talk about what you've built, building vs reading, putting your money where your mouth is, and so much more.Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
Mentioned in this episode:
- ServiceNow Community
- ServiceNow Developer Discord
- SNDevs Slack
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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ServiceNow Certified Master Trainer Ben Forrest-Green joins us for a jam session.
We talk about ServiceNow infrastructure, GenAI, hard ecosystem lessons, consulting, and more.Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
Mentioned in this episode
- Follow Ben on LinkedIn
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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We discuss the changing landscape and demands on ServiceNow architects, from GenAI to the growing width of the platform. What is the architect's role and how does one keep up? What tools do we have and what tools do we wish we had?
Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
Mentioned in this episode
- Managing Customer Expectations, with Carleen Carter
- Jam Session: AI
- Documenting ServiceNow Deployments
- ServiceNow Jobs: Admin, BA, Architect, Implementer, Engagement Manager.
- Live Requirement Gathering: Coaching App
- Imagining what Admin Center COULD BeABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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In this CJ & The Duke we explore how engagements go bad due to lack of expectation management. We'll also discuss strategies on how to expertly manage project expectations with ServiceNow CMA Carleen Carter.
Check out Carleen's website! https://www.smartcarleen.com/
Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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