Episodios

  • Unlock CX Success: Why Innovation Beats Fixeswith Katie Stabler

    Many businesses are pouring time, money, and energy into Customer Experience (CX) but only end up maintaining the status quo.

    🛎 In this episode of Marc Haine Live, we’re joined by CX expert Katie Stabler to tackle one of the biggest challenges facing businesses today—wasting time and resources on fixing problems instead of driving real innovation in customer experience.

    📣 About Katie Stabler:

    Katie Stabler is the founder of Cultivate Customer Experience, co-author of Amazon’s #1 best-seller Customer Experience 2, and recognized as one of the top 20 Global CX Thought Leaders. She’s worked with industries across the globe to help businesses elevate their customer experience from reactive fixes to true innovation.

    🔗 Connect with Katie:

    Website: cultivatecustomerexperience.comLinkedIn: Katie StablerInstagram: customer_experience_cultivator

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    About Your Host, Marc Haine

    Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

    Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

    Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Dare to be the exception™

    Connect with Marc

    +1 (780) 729-4932

    🗓️ https://meetwith.marchaine.com

    [email protected]://MarcHaine.comIG: https://www.instagram.com/marcjlhaineFB: https://www.facebook.com/MasterofExperiencesTW: https://twitter.com/MarcHaine2LI: https://www.linkedin.com/in/marchaine/YT: https://www.MarcHaineLive.com

    Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

  • Boost Employee Energy & Productivitywith Dr. Labib

    Are you tired of being tired?

    In today's fast-paced business world, chronic fatigue among employees has become a silent productivity killer. It’s draining your team, slashing innovation, and costing your company a fortune.

    🛎 In this episode, I sit down with Dr. Labib Ghulmiyyah, the creator of the Vitality Formula, to tackle one of the biggest threats to workplace success—employee fatigue. Dr. Labib's science-based approach reveals the hidden energy drains lurking in your office and offers practical steps to restore vitality.

    About Dr. Labib

    DR. LABIB GHULMIYYAH Founder, VITALITY FORMULA ™ Global Physician, Keynote Speaker & Corporate Health ConsultantDr. Labib Ghulmiyyah, more known as Dr Labib is an Associate Professor and a double board-certified Obstetrician-Gynecologist & Maternal-Fetal Medicine specialist. His journey began with earning his medical degree in Lebanon, followed by training in the United States. Dr. Labib's academic career includes serving on the faculty at the American University of Beirut, where he was the residency program director for over 10 years and Head of the Maternal-Fetal Medicine division. Upon relocating to the United States, Dr. Labib currently serves as the Medical Director at Pediatrix Medical Group. His expertise extends beyond traditional medicine. He is a certified Functional/Integrative medicine practitioner, educator, and keynote speaker. His research contributions are significant, with over 50 peer-reviewed published articles.

    He has also authored three books aimed at empowering people to minimize toxic exposure. In recent years, Dr. Labib’s focus has expanded to helping people and organizations regain vitality and live life to its fullest. This passion led him to create the Vitality Formula, an innovative approach to transforming lives on both individual and organizational levels. His perspective shift was catalyzed by the Beirut Port explosion in 2020 and his personal battle with fatigue.

    Through keynote speeches, workshops, and consultations, Dr. Labib guides individuals and organizations to assess their Net Vitality Score, apply targeted improvements, and enhance overall well-being. While continuing his work in high-risk obstetrics, Dr. Labib is dedicated to helping people and organizations rediscover their zest for life, exploring how they can reclaim energy and live to their fullest potential.

    Connect with Dr. Labib

    www.drlabibg.comInstagram: @drlabibghulmiyyah linkedIn labib gulmiyyah

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    About Your Host, Marc Haine

    Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

    Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

    Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Dare to be the exception™

    Connect with Marc

    +1 (780) 729-4932

    🗓️ https://meetwith.marchaine.com

    [email protected]://MarcHaine.comIG: https://www.instagram.com/marcjlhaineFB: https://www.facebook.com/MasterofExperiencesTW: https://twitter.com/MarcHaine2LI: https://www.linkedin.com/in/marchaine/YT: https://www.MarcHaineLive.com

    Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

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  • Double Your Productivity with Just 30 Minutes a Day: Meditation for Entrepreneurswith Kira Leskew

    Are you feeling overwhelmed, stressed, or just completely burnt out as a business owner? You’re not alone—over 90% of people are in the same boat, and if you’re a leader, these challenges are probably dragging you and your business down.

    🛎 In this episode of Marc Haine Live, Kira Leskew, a meditation and intuition master for business, joins me to break down how the right meditation practices not only reduce stress but can also solve those “unsolvable” business problems—some you didn’t even know existed.

    Kira offers a free quiz to identify stress and leadership blind spots, and if you’re ready to learn how to implement this practice, you can connect with her on LinkedIn or visit her website at theeagleinstitute.net.

    About Kira

    Kira is a former elite athlete and serial entrepreneur. She is also a meditation master. She covers Stopping Stress to Extremely High-Performance Mind for Business. Kira has discovered, through training thousands of businesspeople and athletes, that specific techniques work to stop stress in the mind and the human nervous system and get into a high-performance mind without taking an extensive sabbatical. Kira has been nominated 2x for RBC Canadian Woman Entrepreneur of the Year for Start-Ups. Kira also holds a JonahTM in Theory of Constraints, one of only 2 to ever given the privilege to complete a private program by The Goldratt Institute. Kira has been teaching meditation for business for more than 8 years.

    Connect with Kira

    https://www.theeagleinstitute.net/ / kira-leskew

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    About Your Host, Marc Haine

    Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

    Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

    Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Dare to be the exception™

    Connect with Marc

    +1 (780) 729-4932

    🗓️ https://meetwith.marchaine.com

    [email protected]://MarcHaine.comIG: https://www.instagram.com/marcjlhaineFB: https://www.facebook.com/MasterofExperiencesTW: https://twitter.com/MarcHaine2LI: https://www.linkedin.com/in/marchaine/YT: https://www.MarcHaineLive.com

    Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

  • 7 Pillars of a High-Performance Workplacewith Chris Dyer

    Is your company’s culture quietly sabotaging your success?

    🛎 In this episode of Marc Haine Live, Marc sits down with culture expert and author Chris Dyer to uncover the hidden problems in company culture that are draining your productivity, driving away top talent, and costing you big time. Chris shares why many leaders don’t realize their culture is either pushing them forward or pulling them backward—and there's no neutral ground. Are you unintentionally fostering a toxic work environment or creating a place where your people thrive?

    About Chris

    Chris Dyer is a renowned speaker, author, and consultant specializing in company culture and leadership. As the author of "The Power of Company Culture," Chris has helped countless organizations build thriving, high-performance workplaces. With over two decades of experience, he’s known for his practical, actionable insights that empower leaders to transform their company culture, boost productivity, and improve employee retention. Chris regularly shares his expertise through keynote speeches, podcasts, and workshops, making him a sought-after authority on business culture and leadership.

    Connect with Chris

    [email protected]: www.chrisdyer.comLinkedIn: linkedin.com/in/chrisdyer007Instagram: @chrisdyer007TikTok: @chrisdyer007YouTube: Chris Dyer - Company Culture ExpertTwitter: @chrisdyer007

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    About Your Host, Marc Haine

    Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

    Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

    Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Dare to be the exception™

    Connect with Marc

    +1 (780) 729-4932

    🗓️ https://meetwith.marchaine.com

    [email protected]://MarcHaine.comIG: https://www.instagram.com/marcjlhaineFB: https://www.facebook.com/MasterofExperiencesTW: https://twitter.com/MarcHaine2LI: https://www.linkedin.com/in/marchaine/YT: https://www.MarcHaineLive.com

    Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

  • Strategic Employee Investments: Key to Unlocking Enhanced Business Profitabilitywith Susan Mazer

    Many businesses grapple with the dilemma of viewing labour costs strictly as a financial burden rather than recognizing them as a potential investment. This narrow perspective can stifle growth, erode employee morale, and ultimately hinder long-term sustainability.

    🛎 In this episode, we explore how redefining labour costs as strategic investments rather than mere expenses can transform a business's culture, enhance employee satisfaction, and significantly boost overall organizational performance.

    About Susan

    A co-founder of Healing HealthCare Systems, Susan E. Mazer earned her Ph.D. in Human and Organizational Development from Fielding Graduate University, where she also holds a Master of Arts degree. She was previously awarded a graduate fellowship to Stanford University where she completed her Master of Arts in Musicology.Prior to her work in healthcare, she had a full-time career as a jazz harpist, performing with Dallas Smith, and such notables as Ahmad Jamal, Frank Sinatra, Natalie Cole, and Julio Iglesias. She continues to perform and, in 2024, was featured in jazz events in Mumbai, India.Susan’s accomplishments in healthcare include bringing the issue of hospital noise to the forefront of hospital concern through accredited educational programs for nurses and presentations at conferences. This year, she was the Keynote speaker at the 12th Annual Conference on Medication Safety in Abu Dhabi, UAE, where she spoke on the use of music to design healing environments, pain and the patient environment, and did a two-hour workshop on The Patient Experience as an Ecosystem. She is considered an expert in the field of privacy and HIPAA. She is a well-published author, having written articles and whitepapers for major healthcare journals and periodicals focusing on noise in hospitals, speech privacy, patient safety, and other related topics.Susan has been featured on “Good Morning America” as a hospital noise expert. She is a member of the American Gerontological Society, Global Society for Arts in Health, Environmental Design Research Association (EDRA), Beryl Institute Speakers Bureau and Resource Advisory Council.She was the 2023 recipient of the Caring Science Visionary Leadership Award from the Watson Caring Science Institute. As of this month, she is the newest member of the Board of Directors of the Watson Caring Science Institute. Healing HealthCare Systems was founded in 1992 by Susan Mazer and Dallas Smith with the launch of The C.A.R.E. Channel. Until then, no relaxation programming had been produced specifically for patient television for the full 24-hour patient day. (View our 25th anniversary video and timeline!)Now available in more than 1,000 healthcare facilities around the world, The C.A.R.E. Channel’s stunning nature video and original instrumental music provide a therapeutic tool for use at the patient bedside, waiting areas, and public spaces in acute care hospitals, residential care facilities.

    Connect with Susan

    Www.healinghealth.comwww.mazerandsmith.comwww.linkedin.com/in/susanmazerwww.youtube.com/susan mazer

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    About Your Host, Marc Haine

    Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

    Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

    Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Dare to be the exception™

    Connect with Marc

    +1 (780) 729-4932

    🗓️ https://meetwith.marchaine.com

    [email protected]://MarcHaine.comIG: https://www.instagram.com/marcjlhaineFB: https://www.facebook.com/MasterofExperiencesTW: https://twitter.com/MarcHaine2LI: https://www.linkedin.com/in/marchaine/YT: https://www.MarcHaineLive.com

    Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

  • The Real Reason New Managers Fail (And How to Fix It)with Ross Saunders

    Your top performer just accepted a promotion. She’s incredible, and you’re confident she’ll excel in her new role, guiding her team to achieve the same level of success she has.

    Or will she?

    Your top performers are great at their jobs, but managing a team? That's a whole new ballgame!

    🛎 In this episode of Marc Haine Live, Marc sits down with Ross Saunders to dive into one of the biggest, most expensive challenges businesses face—why your best employees often become your worst managers—and what’s really going on beneath the surface.

    Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

    About Ross

    By day, Ross is a privacy and governance specialist, working with companies and their employees to safeguard personal information, implementing programs at a global scale, and training managerial champions across the board. But by night, Ross has a passion project which is helping new managers succeed in the roles that they have recently been promoted to, regardless of their industry.

    His book, “This is NOT what I signed up for”, is a personal account of successes and failures (without all the flashy academic frameworks and models) that details and teaches the skills you need to succeed as a first-time manager. This has spawned coaching, several upcoming courses, and a second edition of the book covering new skill sets in an evolving world.

    Ross holds a master’s degree in the management of technology and innovation, and has been managing managers across industries and disciplines for more than a decade.

    Connect with Ross

    www.thisisnotwhatisignedupfor.cominstagram.com/rossgsaunderslinkedin.com/in/rgsaunders

    Find out what kind of Delegator you are and get Marc's 15 point Delegation Checklist. Take the quiz now: https://zurl.co/eJxl

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    About Your Host, Marc Haine

    Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

    Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

    Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Dare to be the exception™

    Connect with Marc

    +1 (780) 729-4932

    🗓️ https://meetwith.marchaine.com

    [email protected]://MarcHaine.comIG: https://www.instagram.com/marcjlhaineFB: https://www.facebook.com/MasterofExperiencesTW: https://twitter.com/MarcHaine2LI: https://www.linkedin.com/in/marchaine/YT: https://www.MarcHaineLive.com

    Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

  • Why Leaders Need Emotional Agility Nowwith Dr. Matthew Norton

    Are you struggling with high turnover, disengaged employees, or just plain old burnout in your team? Chances are, the issue isn’t just about skills or strategy—it’s about Emotional Agility.

    🛎 In this episode of Marc Haine Live, we sit down with Dr. Matthew Norton, the Strengths-Based Leadership and Culture Coach, to uncover the hidden factor that’s quietly derailing your business and costing you more than you think.

    About Matthew

    Matthew Norton has been a business owner and leader since 1983. He’s an expert in human behaviour and helps people understand how and why they do what they do. His lifelong passion is providing insights and strategies that guide people to fulfill their purpose and achieve the success they’re seeking in themselves and the people they hire.He is the creator of numerous innovative assessments that provide unique insights into people’s key strengths and signature styles, leading to improved interpersonal understanding, communication and collaboration. The strategic applications of these assessments result in improved relationship dynamics as well as business breakthroughs achieved by optimizing leaders and their teams.He is the founder/owner of PeoplePlusPurpose.com and, more recently, the People Plus Purpose Coach Certification Training Program to equip and empower an army of coaches to facilitate high-level personalized business and life breakthroughs.Matthew lives in La Mesa with his wife and best friend, Judy. They’ve been married since 1988 and have five children and seven grandchildren through a very complicated blended family.

    Connect with Matthew

    https://peoplepluspurpose.com/Linkedin - linkedin.com/in/matthew-norton-bb901a7Instagram - / peoplepluspurpose Facebook - / peoplepluspurpose

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    About Your Host, Marc Haine

    Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

    Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

    Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Dare to be the exception™

    Connect with Marc

    +1 (780) 729-4932

    🗓️ https://meetwith.marchaine.com

    [email protected]://MarcHaine.comIG: https://www.instagram.com/marcjlhaineFB: https://www.facebook.com/MasterofExperiencesTW: https://twitter.com/MarcHaine2LI: https://www.linkedin.com/in/marchaine/YT: https://www.MarcHaineLive.com

    Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

  • How to Avoid the Pitfalls of Being Just Another Brand in the Marketwith Ken Schmidt

    Every day, businesses are overwhelmed with the challenge of standing out in a crowded market. Despite offering superior products or services, many find themselves lost in the noise, unable to capture the attention or hearts of potential customers. This not only stunts growth but also leads to substantial revenue losses as these businesses remain the industry’s best-kept secrets.

    🛎 In this episode, join Marc Haine as he delves into these pressing challenges with Ken Schmidt, the mastermind behind Harley-Davidson’s legendary revival. Ken shares his invaluable insights on crafting a brand that’s not only seen but celebrated.

    About Ken

    Ken Schmidt, a celebrated member of Harley-Davidson’s turnaround team that brought the company from bankruptcy to global dominance, advisor to CEOs of the world’s biggest brands, keynote speaker and author.

    Ken is the author of MAKE SOME NOISE: The Unconventional Road to Dominance

    Connect with Ken

    https://kenspeaks.com / ken-schmidt-5b08115

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    About Your Host, Marc Haine

    Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

    Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

    Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Dare to be the exception™

    Connect with Marc

    +1 (780) 729-4932

    🗓️ https://meetwith.marchaine.com

    [email protected]://MarcHaine.comIG: https://www.instagram.com/marcjlhaineFB: https://www.facebook.com/MasterofExperiencesTW: https://twitter.com/MarcHaine2LI: https://www.linkedin.com/in/marchaine/YT: https://www.MarcHaineLive.com

    Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

  • Revolutionize Your Leadership with Co-Creative Leadershipwith Steffan Surdek

    Leadership is hard. Many leaders feel that in order to be a "good leader," we must shoulder the burden alone.

    🛎 In this episode, your host, customer and employee experience strategist Marc Haine is joined by the Father of Co-Creative Leadership, Steffan Surdek,Discover a revolutionary approach that empowers leaders to share the load, engage their teams, and foster a collaborative environment.

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    About Steffan

    Steffan believes in contributing to a greater cause and making a difference in organizations by helping leaders develop their co-creative leadership skills.

    He helps leaders transform their mindset and leadership style to increase trust, commitment, and engagement from the people around them. He enables the missing conversations that provoke new possibilities and inspire teams to work and communicate more effectively together.

    Steffan is the author of the book: "The Way of the Co-Creative Leader" and is the founder of Surdek Solutions, a company specializing in leadership development based in Montreal, Canada.

    Connect with Steffan

    https://www.surdek.comwww.twitter.com/ssurdekwww.linkedin.com/in/SteffanSurdek

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    About Your Host, Marc Haine

    Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

    Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

    Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Dare to be the exception™

    Connect with Marc

    +1 (780) 729-4932

    🗓️ https://meetwith.marchaine.com

    [email protected]://MarcHaine.comIG: https://www.instagram.com/marcjlhaineFB: https://www.facebook.com/MasterofExperiencesTW: https://twitter.com/MarcHaine2LI: https://www.linkedin.com/in/marchaine/YT: https://www.MarcHaineLive.com

    Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

  • Transform Your Business: Essential Leadership Skills for Front-Line and Middle Managerswith Ron Stotts

    Are you a business operator or front-line manager struggling to unlock your leadership potential and achieve greater personal and professional success?

    🛎 In this episode, Customer and Employee Experience Strategist (and your Host), Marc Haine, sits down with three-time bestselling author and seasoned expert in psychology and chiropractic care, Ron Stotts. We put a spotlight on how to become more self-aware, the mindset shifts required to succeed and how to tap into your Big Mind, where you think like Einstien and create like Michelangelo.

    Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

    About Ron

    Ron is a three-time bestselling author with a PhD in psychology, a Dr. of Chiropractic, and has been teaching mediation for over forty -five years.. He's explored the depths of ancient wisdom and the latest in psychological, neurological studies, and leadership as he guides entrepreneurs and executives into the highest levels of conscious leadership.

    Connect with Ron

    https://RonStotts.comPersonal FB: / ron.stotts.50 LinkedIn Personal: / dr-ron-stotts-14143236 YouTube: / @dr.ronstotts

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    About Your Host, Marc Haine

    Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

    Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

    Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Dare to be the exception™

    Connect with Marc

    +1 (780) 729-4932

    🗓️ https://meetwith.marchaine.com

    [email protected]://MarcHaine.comIG: https://www.instagram.com/marcjlhaineFB: https://www.facebook.com/MasterofExperiencesTW: https://twitter.com/MarcHaine2LI: https://www.linkedin.com/in/marchaine/YT: https://www.MarcHaineLive.com

    Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

  • Emotions as the New Business Metricwith Susan Ní Chríodáin

    Leaders are often caught in the numbers game—revenue, costs, and KPIs dominate discussions. But what if the real key to optimizing employee engagement and finding fulfillment at work lies beyond these numbers?

    🛎 In this episode, Customer and Employee Experience Strategist (and your Host), Marc Haine, sits down with leadership coach Susan Ní Chríodáin, sheds light on how emotions, often invisible and intangible, are crucial drivers of people, performance, and profit.

    Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

    About Susan

    Leadership coach and facilitator Susan Ní Chríodáin sits at the nexus of business and emotion. Susan founded her consultancy, Beyond the Numbers, to revolutionize workplaces. An award-winning chartered accountant hailing from the Big 4, her career spans three continents and a range of diverse leadership positions.

    She is the author of the recently published bestselling Leading Beyond the Numbers: How Accounting for Emotions Tips the Balance at Work, where she reveals how to reintroduce humanity into the workplace for improved engagement and fulfilment, benefiting both individuals and organizations. And she hosts the popular podcast, Life Beyond the Numbers that invites listeners to discover insights on how to have a more fulfilling work-life.

    Connect with Susan

    https://www.beyond-thenumbers.com LinkedIn: / susannichriodain Twitter: @S_Ni_CInstagram: / susan.ni.chriodain

    ----more----

    About Your Host, Marc Haine

    Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

    Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

    Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Dare to be the exception™

    Connect with Marc

    +1 (780) 729-4932

    🗓️ https://meetwith.marchaine.com

    [email protected]://MarcHaine.comIG: https://www.instagram.com/marcjlhaineFB: https://www.facebook.com/MasterofExperiencesTW: https://twitter.com/MarcHaine2LI: https://www.linkedin.com/in/marchaine/YT: https://www.MarcHaineLive.com

    Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

  • Ending Burnout: Essential Leadership Strategies for Managerswith Jay Lambert

    An alarming trend is surfacing across industries, hitting all facets of leadership hard. Leaders and teams are facing unprecedented levels of burnout, with dire consequences for productivity, employee turnover, and the quality of service to our customers, clients, patients, and members.

    This widespread issue not only threatens individual well-being but also jeopardizes the overall success and sustainability of organizations. How can businesses confront this growing challenge?

    🛎 In this episode, Customer and Employee Experience Strategist (and your host), Marc Haine, sits down with Jay Lambert, The Adversity Transformation Coach, to explore the critical importance of integrating personal and team wellness into the fabric of our leadership strategies.

    Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

    About Jay

    Jay Lambert, known as "The Adversity Transformation Coach," is Métis/Cree and French Canadian, married, and a father of three teenagers. With over 20 years of experience predominantly in healthcare and working with First Nations communities, Jay has focused on transformation projects and change management.

    His coaching journey, inspired by a deep-rooted desire to empower others, aims to exponentially increase positive impacts while navigating life’s adversities. Jay’s holistic and integrated approach is informed by his cultural heritage and commitment to "two-eyed seeing," integrating the best of Indigenous and Western perspectives.

    He holds an MSc in Health Information Science, is a Prosci certified change manager, and an ICF ACC credentialed coach, currently pursuing an advanced team coaching credential. Known for his compassionate leadership and trauma-informed lens, Jay helps individuals and teams turn their most challenging experiences into their greatest strengths.

    Connect with Jay

    https://jaylambert.ca/ LI: / jayclambert FB: https://www.facebook.com/profile.php?... IN: / jaylambertcoaching

    ----more----

    About Your Host, Marc Haine

    Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

    Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

    Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Dare to be the exception™

    Connect with Marc

    +1 (780) 729-4932

    🗓️ https://meetwith.marchaine.com

    [email protected]://MarcHaine.comIG: https://www.instagram.com/marcjlhaineFB: https://www.facebook.com/MasterofExperiencesTW: https://twitter.com/MarcHaine2LI: https://www.linkedin.com/in/marchaine/YT: https://www.MarcHaineLive.com

    Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

  • Small Moments, Big Outcomes: How Leaders Create Cultures That Drive Extraordinary Resultswith Michael Kerr

    Many businesses, and teams within businesses have problems. A lot of people are quitting, workers are not happy, it's hard to find "good people", and nobody seems to have any new ideas.

    As frustrating as all those are, though, they are nearly symptoms of a greater problem. We are not paying enough attention to our workplace culture. This is causing a lot of problems in how the business runs and how much money it makes.

    🛎 In this episode, we are tapping into the genius of Workplace Culture Expert, Michael Kerr. We will put a spotlight into the hidden yet costly problem that could be holding your business back from reaching its true potential: a disengaged culture.

    About Michael

    Michael Kerr is a Canadian Hall of Fame speaker who speaks and writes about inspiring workplace cultures and businesses that leverage their resources to drive outrageous results.

    He is the author of nine books including, “The Humor Advantage: Why Some Businesses Are Laughing All the Way to the Bank,” “Hire, Inspire, and Fuel Their Fire,” “The Jerk-Free Workplace” and “Small Moments, Big Outcomes: How Leaders Create Cultures That Fuel Extraordinary Results.”

    Connect with Michael

    www.Mikekerr.comLI: / michaelkerr3

    ----more----

    About Your Host, Marc Haine

    Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

    Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

    Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Dare to be the exception™

    Connect with Marc

    +1 (780) 729-4932

    🗓️ https://meetwith.marchaine.com

    [email protected]://MarcHaine.comIG: https://www.instagram.com/marcjlhaineFB: https://www.facebook.com/MasterofExperiencesTW: https://twitter.com/MarcHaine2LI: https://www.linkedin.com/in/marchaine/YT: https://www.MarcHaineLive.com

    Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

  • The 7 Deadly Sins of Leadership and How to Avoid Themwith Russel Lolacher

    Are your best employees walking out the door? High turnover is costing your business more than just money – it’s draining morale, productivity, and your company’s future.

    🛎In this episode of Marc Haine Live, we dive into the real reasons behind poor employee retention and how you can transform your leadership to build a thriving, engaged, and loyal team.

    Join me and international speaker Russel Lolacher, host of the Relationships at Work podcast, as we uncover the deadly sins of leadership, discuss how to build better workplace connections, and reveal the impact of leadership on employee experience.

    About Russel

    Russel Lolacher is an international speaker and the host/producer of the Relationships at Work podcast, which focuses on leadership’s impact on employee experience and workplace culture. With nearly 25 years of successful leadership and communication roles, Russel retained his team for almost 12 years. His expertise in building employee and customer trust has been recognized on international stages, in multiple publications, and he has been named a Top Thought Leader by the International Customer Management Institute (ICMI) four times.

    Connect with Russel:

    Website: https://www.russellolacher.com/LinkedIn: Russel LolacherInstagram: @relationshipsatworkYouTube: Relationships at WorkThreads: @relationshipsatwork

    ----more----

    About Your Host, Marc Haine

    Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

    Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

    Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Dare to be the exception™

    Connect with Marc

    +1 (780) 729-4932

    🗓️ https://meetwith.marchaine.com

    [email protected]://MarcHaine.comIG: https://www.instagram.com/marcjlhaineFB: https://www.facebook.com/MasterofExperiencesTW: https://twitter.com/MarcHaine2LI: https://www.linkedin.com/in/marchaine/YT: https://www.MarcHaineLive.com

    Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

  • Leverage Cash Flow For Business Success and Growthwith Kirsha Campbell

    A significant misconception about cashflow is that it's synonymous with profit. Many people believe that if their business is profitable, cashflow issues won't affect them. However, it's entirely possible—and quite common—for a business to show a profit on the books while facing cashflow problems/

    🛎 In this episode, Kirsha Campbell, CPA, CMA and a renowned cashflow strategist, dives into the core of one of the most pressing challenges businesses face today: lack of sustainable cashflow.

    About Kirsha

    Kirsha Campbell CPA,CMA is a trailblazer and business leader, focusing on sustainable cashflow for organisations/businesses in various industries and business models. She hones her corporate experience and skills to deliver customized solutions and creative changes. Her journey has taken her through various industries- public + private sector - from franchises, food & beverage, healthcare to real estate, and even non-profit sectors. She has trained executives, business ownersnot-for-profitit and youth in various countries and industries through workshops, speaking and other training. With a distinctive and highly effective approach, her focus lies in integrating all the moving parts in your business to set up the right foundation to be recession proof, operate with reduced risk, increase cashflow, set up effective systems and procedures and much more. She is deeply passionate about helping her clients and is committed to forming lasting relationships. She has a heart for her clients and is deeply committed to their businesses being set up for success and be their “go-to” second brain for their business.

    Kirsha has collaborated with prominent brands which include her contribution to Entrepreneur Magazine, QuickBooks Connect Speaker 2022 ,Thrive Global, Authority Magazine and American Express for her insights and experiences.

    CV Chamber of Commerce, New Comers Centre , Hospital Foundation and other non profit organisations have benefited from her pro bono services. She is also a business mentor for Futurepreneur.

    She is also an immigrant, born in Jamaica and now relocated to Canada, who has experienced issues related to diversity, culture shock in addition to mastering adverse situations.

    She enjoys outdoor living and learning from each adventure and experience with her family. She is an author of several best sellers and also enjoys reading.

    Connect with Kirsha

    www.thecashlab.cawww.linkedin.com/in/thekirshacampbell

    ----more----

    About Your Host, Marc Haine

    Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

    Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

    Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Dare to be the exception™

    Connect with Marc

    +1 (780) 729-4932

    🗓️ https://meetwith.marchaine.com

    [email protected]://MarcHaine.comIG: https://www.instagram.com/marcjlhaineFB: https://www.facebook.com/MasterofExperiencesTW: https://twitter.com/MarcHaine2LI: https://www.linkedin.com/in/marchaine/YT: https://www.MarcHaineLive.com

    Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

  • Unlocking Workplace Potential: How Authentic Connections Drive SuccessWith Roxanne Derhodge

    Across industries, a pervasive issue lurks behind the hustle of daily operations — the growing disconnect between employee well-being and organizational success.

    As businesses strive for innovation and efficiency, the mental health and authentic connection of employees often take a back seat, leading to burnout, turnover, and a plummeting workplace culture.

    🛎 In this episode, Mental Health and Wellness Specialist, Roxanne Derhodge, will explore how revitalizing our approach to mental health and authenticity could be the game-changer your organization needs.

    About Roxanne

    Roxanne is a psychotherapist specializing in individual, couples and family therapy. With over 20 years of experience as a marriage and family therapist and as a graduate of the University of Toronto and the University of Guelph, specialising in cognitive behavioural and family systems therapy. She was an executive with one of the largest health and wellness firms in North America for 15 years. She was able to utilize her expertise as a psychotherapist to assist companies with their corporate strategies in health and wellness.. In addition to being a prominent psychotherapist and corporate health and wellness Executive , Roxanne has written an Amazon Best Selling Book “A Therapist Insider’s Guide on Relationships." She is a professional member of the Canadian Association of Professional speakers (CAPS). She speaks Internationally to Companies on Mental health and wellness and what it takes to Create the Space for Positive Health Changes in their Organization.

    She is currently serving as a private practitioner working with a broad spectrum of clients. Among her expertise are couples/family, depression/anxiety, trauma, addictions, EMDR and corporate restructuring.In addition to being a prominent relationships therapist, Roxanne has presented at national conferences and to general audiences speaking on the topics of relationships, trauma and Addictions.

    Roxanne is an interactive, solution focused therapist. Her therapeutic approach is to provide support and practical feedback to help her clients effectively address personal challenges. She integrates her complementary methodologies and techniques to offer a highly specialized approach to each client. With compassion and understanding, she works with each individual to help the, build on their strengths and attain the personal growth they are committed to accomplishing.

    Connect with Roxanne

    https://roxannederhodge.com/LI: https://linkedin.com/roxannederhodge

    ----more----

    About Your Host, Marc Haine

    Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

    Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

    Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Dare to be the exception™

    Connect with Marc

    +1 (780) 729-4932

    🗓️ https://meetwith.marchaine.com

    [email protected]://MarcHaine.comIG: https://www.instagram.com/marcjlhaineFB: https://www.facebook.com/MasterofExperiencesTW: https://twitter.com/MarcHaine2LI: https://www.linkedin.com/in/marchaine/YT: https://www.MarcHaineLive.com

    Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

  • Founders’ Dilemma: The Emotional Journey of Selling a BusinessWith Jonathan Bennett

    Do you know that you may be jeopardizing your company's future by not having a succession plan? It can be a hard, emotional process, but your business's valuation depends on it.

    🛎 In this episode, Jonathan Bennett focuses on the lack of preparedness and understanding among business owners regarding the multifaceted nature of mergers and acquisitions (M&A), which can lead to suboptimal outcomes both financially and emotionally. He shares his expertise on the emotional and practical complexities of M&A for small and midsize businesses.

    About Jonathan

    Jonathan has been where his clients are now. He left an executive role at a large hospital to strike out on his own, founding a management consulting firm. And, for 10 years, things were great. The company grew–became a B Corp and served hundreds of organizations. The problem was, he was unfulfilled.

    After a successful exit in which he went through a management buyout of his company, Jonathan founded his coaching practice so that he could fulfill his purpose to create an intimate space for leaders who need to be listened to deeply. Jonathan Bennett is an advisor and executive coach for founders, CEOs and C Suite leaders who have a purpose in the world but need help solving their organization’s toughest obstacles.

    Jonathan takes his experience as a CEO, board member, and founder to his coaching. As a feminist and social justice advocate, Jonathan brings a progressive approach to his work so that clients always find a way out of even the most complex challenges. He resides in Ontario, Canada with his family and two dogs. A published author, he’s written seven literary books.

    Connect with Jonathan

    https://clearlythen.com/

    ----more----

    About Your Host, Marc Haine

    Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

    Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

    Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Dare to be the exception™

    Connect with Marc

    +1 (780) 729-4932

    🗓️ https://meetwith.marchaine.com

    [email protected]://MarcHaine.comIG: https://www.instagram.com/marcjlhaineFB: https://www.facebook.com/MasterofExperiencesTW: https://twitter.com/MarcHaine2LI: https://www.linkedin.com/in/marchaine/YT: https://www.MarcHaineLive.com

    Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

  • Backstage Business Secrets: Marc Haine Unveils Operational Excellence

    We always have questions about leadership and business operations. If you are in a people-centric business, meaning, you have employees or customers, this episode is for you.

    🛎 In this episode, Marc tackles thought-provoking questions submitted by you, our valued audience. During tis live session, questions can span from evolving customer experiences and fostering brand loyalty to innovative employee engagement tactics and the future of work. Regardless of the questions, this episode will be packed with actionable insights and real-life anecdotes that will empower you to transform your business.

    The discussion centers around several key themes that are essential for success in today’s dynamic environment.👉🏼 Continuous Learning and Seeking External Perspectives: Marc Haine emphasizes the importance of continuous learning and seeking external perspectives to navigate challenges effectively. This approach helps in staying adaptable and innovative in a rapidly changing market.

    👉🏼 Prioritizing Safety and Crisis Management: Through a hotel crisis scenario, the speaker highlights the significance of prioritizing safety measures and effective crisis management protocols in ensuring business resilience.

    👉🏼 Supportive Leadership Style and Embracing Failure: Drawing from theater experiences, the narrative advocates for a supportive leadership style that embraces failure as a stepping stone towards growth and improvement.

    👉🏼 Technology for Personalized Customer Interactions: The discussion showcases the significance of leveraging technology, like Target’s data mining strategy, to enhance personalized customer interactions and improve overall customer experience.

    👉🏼 Importance of Innovation, Employee Involvement, and Mentorship: Marc underscores the critical role of innovation, employee involvement, and mentorship in driving organizational success and fostering a culture of continuous improvement.

    Staying Abreast of Industry Trends and Leadership Training: Marc Haine stresses the importance of staying informed about industry trends, investing in leadership training, and providing coaching during crisis situations as essential components for effective leadership in businesses.

    ----more----About Your Host, Marc Haine

    Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

    Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

    Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Dare to be the exception™

    Connect with Marc

    +1 (780) 729-4932

    🗓️ https://meetwith.marchaine.com

    [email protected]://MarcHaine.comIG: https://www.instagram.com/marcjlhaineFB: https://www.facebook.com/MasterofExperiencesTW: https://twitter.com/MarcHaine2LI: https://www.linkedin.com/in/marchaine/YT: https://www.MarcHaineLive.com

    Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

  • According to Ernst and Young research, over 80% of employees globally have felt or experienced loneliness at work.

    🛎 In this episode as we delve into this pressing issue with Dr. Marie Gervais, a renowned expert in workplace wellbeing and author of 'The Spirit of Work: Timeless Wisdom, Current Realities.' Today, Dr. Gervais shares her insights on the growing epidemic of loneliness in the workplace, its devastating impact on mental health and productivity, and what leaders can do to turn the tide.

    In this episode, we discuss:

    👉🏼 The root causes of increasing isolation in modern work environments.👉🏼 The severe impacts of loneliness on employee health and business outcomes.👉🏼 Practical strategies for leaders to foster interpersonal connections and build trust within their teams.👉🏼 How implementing simple daily interactions can combat workplace loneliness and create a more inclusive, productive environment

    About Marie

    Dr. Gervais is a Certified Conscious Emotional Freedom Techniques Practitioner and a Certified Emotional Success Coach using modalities that focus on emotional regulation, visualization, body sensation (somatics) and breathwork. She specializes in helping clients with workplace distress, career mapping, and removing emotional blocks to work. Her experience working with diverse populations and varying English proficiency skill levels have provided her with insights into how people feel welcome at work, and what they need to be productive in their roles. Her ongoing research in the future of work and workplace trends led her to write the book The Spirit of Work: Timeless Wisdom, Current Realities, available in eVersion and book form.

    Book a complimentary coaching strategy call with Dr. Gervais: https://calendly.com/marieshiftworkpl...

    Connect with Dr. Marie Gervais:

    LinkedIn: Marie Gervais

    Facebook: ShiftWorkPlaceInstagram: @marie_shift_thinkPinterest: Marie Gervais

    ----more----About Your Host, Marc Haine

    Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

    Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

    Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Dare to be the exception™

    Connect with Marc

    +1 (780) 729-4932

    🗓️ https://meetwith.marchaine.com

    [email protected]://MarcHaine.comIG: https://www.instagram.com/marcjlhaineFB: https://www.facebook.com/MasterofExperiencesTW: https://twitter.com/MarcHaine2LI: https://www.linkedin.com/in/marchaine/YT: https://www.MarcHaineLive.com

    Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

  • Millennials & Gen Z Unplugged: Why Your Younger Generation Are Actually Quiet Quittingwith Sarah Sladek

    Business leaders and managers today face the daunting challenge of engaging younger generations in the workplace. Millennials and Gen Z exhibit unique work preferences and values, leading to higher turnover rates and a phenomenon known as "quiet quitting" when their expectations are not met. Addressing these engagement issues is critical for fostering a vibrant, innovative, and sustainable workplace culture.

    🛎 In this episode, engagement expert Sarah Sladek delves into the intricacies of engaging Millennials and Gen Z in the workplace. Sarah shares strategies to transform disengagement into dynamic participation and outlines practical steps for leaders to adapt and thrive amidst generational shifts.

    Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

    About Sarah:

    Sarah Sladek is a renowned leadership strategist and generational expert, helping organizations harness the potential of younger generations to drive business success. With a focus on building collaborative, inclusive, and adaptive workplace cultures, Sarah has guided numerous leaders through the complexities of generational dynamics. She is the founder of XYZ University, a firm dedicated to helping businesses bridge generational gaps, and is a sought-after speaker on talent management and organizational sustainability.

    Sarah has authored several influential books on managing generational differences, including her acclaimed work, "Talent Generation," which provides insights into fostering engagement and innovation across diverse age groups. Her strategic approaches have reshaped how organizations view leadership and employee engagement in today’s fast-evolving business landscape.

    Connect with Sarah:

    XYZ UniversityLinkedIn ProfileSarah Sladek Official Website

    ----more----About Your Host, Marc Haine

    Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.

    Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher

    Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

    Dare to be the exception™

    Connect with Marc

    +1 (780) 729-4932

    🗓️ https://meetwith.marchaine.com

    [email protected]://MarcHaine.comIG: https://www.instagram.com/marcjlhaineFB: https://www.facebook.com/MasterofExperiencesTW: https://twitter.com/MarcHaine2LI: https://www.linkedin.com/in/marchaine/YT: https://www.MarcHaineLive.com

    Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.