Episodios
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Another year, another Christmas Special! We've scraped the barrel of festive ideas and selected Love Actually, the "greatest Christmas movie of all time", as the unfortunate premise of this year's audio horrorshow.
In this edition, Ross G will be asking questions that are very loosely based on the Richard Curtis classic, with answers from Ross D, Anna and Owen.
Including:
In Love Actually, grumpy husband Alan Rickman gets into trouble when he buys a necklace for a woman who isn't his wife. If you were to buy a gold necklace for another profession, other than L&D, what would it be and why? Creepy romantic Andrew Lincoln spends Love Actually pining after Keira Knightley: The wife of his best friend. What aspect of L&D do you secretly love, but know that you can never be involved with? Spurned husband Colin Firth spends Love Actually learning Portuguese to be with the woman he loves. What L&D language do you plan on spending the Christmas season learning? Aging rocker Bill Nighy performs his single 'Christmas Is All Around Me' naked on TV, to celebrate it taking the Christmas Number 1 spot. What's your great ambition for 2025?During the discussion, Ross D referenced our newsletter 'Every learning intervention you design should be award-worthy'
Ross G referenced the Mitchell & Webb sketch 'Are we the baddies?'
Anna recommended our 'critical thinking' Skill Bite course.
The papers Anna discussed were:
Carter, J. W., & Youssef-Morgan, C. (2022). Psychological capital development effectiveness of face-to-face, online, and Micro-learning interventions. Education and Information Technologies, 27(5), 6553-6575. Carpenter, S. K., Pan, S. C., & Butler, A. C. (2022). The science of effective learning with spacing and retrieval practice. Nature Reviews Psychology, 1(9), 496-511.In 'What I Learned This Week', Ross D revealed a shocking truth about Darlene Love's 'All Alone On Christmas'.
Ross G recommended A Christmas Carol, as read by Hugh Grant.
For more from us, including details of our new Manager Skill Builder, visit mindtools.com.
There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.
Connect with our speakers
If you'd like to share your thoughts on this episode, connect with us on LinkedIn:
Ross Garner Owen Ferguson Dr Anna Barnett Ross Dickie -
When your team are faced with a crisis, you want them to be prepared. But how do you build those capabilities when crises are rare, and you hope they never occur?
In this week’s episode of The Mind Tools L&D Podcast, Ross G and Owen explore the use of simulations to build capability. We’re joined by Chris Peschanel, who ran crisis management at Bayer Pharmaceuticals for 12 years, and by Phil Willcox from St8 of Play.
We discuss:
· why simulations are the best approach for developing real-world skills in crisis management
· the role that emotions play in making these learning experiences memorable
· what a simulation sounds like in practice and how to create your own.
You can find out more about simulations from St8 of Play.
In ‘What I Learned This Week’, Owen shared how GiveDirectly increase donations.
Ross discussed Trung Phan’s newsletter on Duolingo’s priorities.
Phil discussed the paper: Chang, C. C., & Yang, S. T. (2024). Learners’ positive and negative emotion, various cognitive processing, and cognitive effectiveness and efficiency in situated task-centered digital game-based learning with different scaffolds. Interactive Learning Environments, 32(9), 5058-5077.
For more from us, including details of our new Manager Skill Builder, visit mindtools.com.
There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.
Connect with our speakers
If you'd like to share your thoughts on this episode, connect with us on LinkedIn:
· Ross Garner
· Owen Ferguson
· Phil Willcox
· Chris Peschanel
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¿Faltan episodios?
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Hello listeners! No new episode this week, but we wanted to revisit this 2018 classic with Dom Price, from Atlassian.
It'll help you think about whether the habits and behaviors that have helped you navigate the world to this point, are still useful today.
Regular show notes below.
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In the early stages of our careers we learn how to do our jobs, manage office politics and earn promotion. But those habits and behaviours that initially help us advance can become a burden. We end up in meetings because it used to be important to show face, and not because they're an effective use of our time.
In this week's GoodPractice Podcast, Ross G and Owen speak to Dom Price, Futurist at software developer Atlassian, about his approach to 'unlearning' habits and behaviours.
If you'd like to share your thoughts on the show, you can find us all on LinkedIn.
The Atlassian Team Playbook is available at: https://www.atlassian.com/team-playbook
For a fun insight into how Atlassian team members speak to one another, see: https://www.atlassian.com/blog/inside-atlassian/teamwork-data-visualization
Owen's 'What I Unlearned This Week' covered Johann Hari's Guardian piece on depression. The original article is here: https://www.theguardian.com/society/2018/jan/07/is-everything-you-think-you-know-about-depression-wrong-johann-hari-lost-connections
And, for balance, the counter argument is here: https://www.theguardian.com/science/brain-flapping/2018/jan/08/is-everything-johann-hari-knows-about-depression-wrong-lost-connections
For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work
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As Ben Betts wrote in a recent blog post, ‘the LMS is the first point of entry to learning; the front-of-house of our industry.’ While that front-of-house may look a little different now than it did twenty years ago, and despite the oft-repeated claim that the LMS is dying, it remains the default gateway to digital learning in organizations. But are things about to change?
To answer that question and others, Ben joins Ross D and Owen on this week’s episode of The Mind Tools L&D Podcast to discuss:
· the many eras of the LMS, and how we got to where we are now;
· the forces that have shaped e-learning interfaces over time;
· how AI and other changes in the tech landscape might usher in a new era.
You can read Ben’s blog post, ‘What’s the Next Generation of E-Learning Interfaces?’, on his website.In ‘What I Learned This Week’, Owen recommended the podcast Acquired, and Ben mentioned the website ‘There’s an AI for That’.
For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.
Connect with our speakers
If you'd like to share your thoughts on this episode, connect with us on LinkedIn:
· Ross Dickie
· Owen Ferguson
· Ben Betts
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How can we help managers demonstrate care for their teams, while maintaining high standards of accountability and performance?
In this week's episode of The Mind Tools L&D Podcast, Ross G and Dr Anna Barnett are joined by Joris Merks-Benjaminsen, Managing Without Power, to discuss:
why nice managers can still provide mediocre management how managers can balance care for their teams with high levels of performance and how to build better managers.For more from Joris, visit managingwithoutpower.com
The paper Anna discussed, on 'nondecision-making', was: Bachrach, P., & Baratz, M. S. (1963). Decisions and nondecisions: An analytical framework. American political science review, 57(3), 632-642.
Google's research into great managers (Project Oxygen) and effective teams (Project Aristotle) is available online.
During the discussion, Joris referenced the prisoner's dilemma.
We also discussed findings from our report, 'Building Better Managers'.
In ‘What I Learned This Week’, Anna recommended Those People Next Door by Kia Abdullah.
Joris discussed Sinterklaas.
Ross G discussed 'sovereign AI'.
For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. And our new Manager Skills Assessment.
You can also email [email protected] and Ross G will get back to you.
Connect with our speakers
If you'd like to share your thoughts on this episode, connect with us on LinkedIn:
Ross Garner Dr Anna Barnett Joris Merks-Benjaminsen -
Are you an over-committing over-achiever? In Toxic Productivity, author Israa Nasir argues that you can only maintain that approach to productivity for so long.
Eventually you’ll burn out, exhausted by all those ‘time management hacks’ that organizations (like Mind Tools!) keep suggesting.
So this week on The Mind Tools L&D Podcast, Israa joins Ross Dickie and Ross Garner to offer an alternative approach. We discuss:
how toxic productivity manifests in our lives
how getting rewarded for our productivity tricks us into trying to achieve more
how the signals that managers send sets expectations for their teams.
The book, by Israa Nasir, is Toxic Productivity.
In ‘What I Learned This Week’, Ross D recommended checking out the NotebookLM AI-podcast version of our newsletter.
Israa recommended the ‘Under the K’ venue in New York.
For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.
Connect with our speakers
If you'd like to share your thoughts on this episode, connect with us on LinkedIn:
Ross Dickie
Ross Garner
Israa Nasir
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Learning measurement is difficult, complex, and expensive. Or is it?
In Measurement and Evaluation on a Shoestring, Dr Alaina Szlachta applies a Build-Borrow-Buy approach to learning measurement, and joins The Mind Tools L&D Podcast this week to share her insights with Ross Dickie and Owen.
We discuss:
the importance of asking the right questions
how to bake measurement into your programs
what ‘Build’, ‘Borrow’ and ‘Buy’ look like in practice.
Find out more about Measurement and Evaluation on a Shoestring.
You can also sign up for the book launch party, or sign up for Alaina’s newsletter.
For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.
Connect with our speakers
If you'd like to share your thoughts on this episode, connect with us on LinkedIn:
Ross Dickie
Owen Ferguson
Dr Alaina Szlachta
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Measuring management capability is intrinsically complex. Unlike sales training, where you have sales, or customer-service training, where you have CSAT scores, management doesn’t have a built-in metric we can use to quantify learning impact. So, what’s the solution?
This week on The Mind Tools L&D Podcast, Ross Dickie is joined by Owen and Anna to discuss our new ‘Manager Skills Assessment’ — a scientific diagnostic that managers and their organizations can use to evaluate their capability. We discuss:
what the Manager Skills Assessment (MSA) is, and how it works;
how we designed the MSA based on scientific research;
what managers and L&D teams can expect to get out of the MSA.
To learn more about the Manager Skills Assessment, visit our website.
In ‘What I Learned This Week’, Owen mentioned SpaceX’s ‘Mechazilla’.
Ross D also referenced Donald Taylor and Egle Vinauskaite’s latest report, AI in L&D: Intention and Reality.
For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.
Connect with our speakers
If you'd like to share your thoughts on this episode, connect with us on LinkedIn:
Ross Dickie
Owen Ferguson
Anna Barnett
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If you work in learning and development, you probably get some direction from your senior leadership team about what to focus on and how much to spend. But, once you get into the details, you have lots of room to play.
In this week’s episode of The Mind Tools L&D Podcast, Chief Learning Officer Marc Steven Ramos joins Ross Garner and Ross Dickie to discuss:
· the strengths and weaknesses of different genAI tools
· whether tools like ChatGPT are living up to the hype
· how L&D can start experimenting, and why it’s the ideal team to do so!
Marc discussed these ideas in more detail on his Substack and in his article for Harvard Business Review (with Marc Zao-Sanders).
In ‘What I Learned This Week’, Ross G recommended a warning on ‘pokies’ from The Guardian.
For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.
Or become a member to support our show! Visit mindtools.com and use the offer code PODCAST15 for 15% off an individual subscription. This offer is for new subscribers only and can’t be used with any other offer.
Connect with our speakers
If you'd like to share your thoughts on this episode, connect with us on LinkedIn:
· Ross Garner
· Ross Dickie
· Marc Steven Ramos
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In Power to the Middle, McKinsey consultants Bill Schaninger, Bryan Hancock and Emily Field argue that the ‘middle manager’ is key to organizational success. Long maligned (often by McKinsey), the manager is in fact responsible for delivering objectives, addressing underperformance, building trusting relationships, and resolving team conflicts.
In this week’s episode of The Mind Tools L&D Podcast, Ross Garner, Ross Dick and Nahdia Khan discuss:
· why managers are so important
· the role of ‘manager’ vs ‘individual contributor’
· how to develop better managers
The book, Power to the Middle, is available now.
Our report, ‘Building Better Managers’, is also available now.
In ‘What I Learned This Week’, Ross D recommended the podcast series Slow Burn.
Nahdia discussed cloud seeding.
Ross Garner discussed the paintings of John Atkinson Grimshaw, via @CulturalTutor.
For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.
Or become a member to support our show! Visit mindtools.com and use the offer code PODCAST15 for 15% off an individual subscription. This offer is for new subscribers only and can’t be used with any other offer.
Connect with our speakers
If you'd like to share your thoughts on this episode, connect with us on LinkedIn:
· Ross Garner
· Ross Dickie
· Nahdia Khan
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This week on The Mind Tools L&D Podcast, Ross Garner and Ross Dickie are joined by Kathryn Hume, strategic workforce planning and L&D consultant, and author of the book Learn, Solve, Thrive.
In the book, Kath argues that learners have a responsibility for managing their own learning and outlines strategies that anyone can adopt to make that process easier.
We discuss:
· why we can’t ‘wait around for someone to teach us’
· some of the difficulties we experience when we try to learn
· the relationship between workforce planning and training.
For more from Kath, visit her website: workforcetransformations.com.au
The book, Learn, Solve, Thrive, is available now.
For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.
Or become a member to support our show! Visit mindtools.com and use the offer code PODCAST15 for 15% off an individual subscription. This offer is for new subscribers only and can’t be used with any other offer.
Connect with our speakers
If you'd like to share your thoughts on this episode, connect with us on LinkedIn:
· Ross Garner
· Ross Dickie
· Kathryn Hume
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It’s been three years since the first edition of The Learning and Development Handbook by Michelle Parry-Slater was published. In that time, a global pandemic, rise of AI, and shift to remote working, have transformed how we work.
This week on The Mind Tools L&D Podcast, Michelle returns to the show to discuss the second edition of her book with Ross G.
We discuss:
what has changed (and what hasn’t) since the first edition was published the evolving role of the modern learning professional whether it’s still possible to keep up with the rate of change.During the discussion, Ross referenced Amazon’s decision to tell staff to go back to the office five days a week.
He also discussed the paper: Albarracín, D., Fayaz-Farkhad, B., & Granados Samayoa, J. A. (2024). Determinants of behaviour and their efficacy as targets of behavioural change interventions. Nature Reviews Psychology, 1-16.
To find out more about Michelle, visit kairosmodernlearning.com
For the book, check out thelndhandbook.com
Quite note: Apologies for the slightly dodgy audio on this episode. After 400+ episodes, Ross G can still pick the wrong microphone to record.
For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.
Or become a member to support our show! Visit mindtools.com and use the offer code PODCAST15 for 15% off an individual subscription.
This offer is for new subscribers only and can’t be used with any other offer.
Connect with our speakers
If you'd like to share your thoughts on this episode, connect with us on LinkedIn:
Ross Garner Michelle Parry-Slater -
This week on The Mind Tools L&D Podcast, Ross Garner and Ross Dickie are re-visiting their L&D mailbag to answer your questions.
We discuss:
What is L&D actually doing well with Large Language Models? (via Gill Chester)
What’s the top 3 least likely L&D jobs to be replaced by AI? (via Alan Hiddleston)
How can learning teams partner better with the rest of the org? (via Sarah Danzl)
What has been the most popular content on MindTools this year, and why...? (via Adam Lacey)
What lessons from Centauri's Shadow can L&D professionals take forward into the autumn to boost their skills? (via Matthew Batten)
During the AI discussion, Ross Dickie recommended Ross Stevenson’s Steal These Thoughts newsletter, and Philippa Hardman’s Dr Phil’s Newsletter.
Ross G referenced The Rest is Politics’s interview with Audrey Tang.
Ross Ganer also recommended our previous episode with Natal Dank, ‘Agile L&D puts the “human” into “Human Resources”’, and his own newsletter on the many benefits of text content.
Finally, Ross Dickie recommended Bob Mortimer’s The Satsuma Complex.
And Ross Garner grudgingly referenced his own debut novel, Centauri’s Shadow, available now from Amazon UK and Amazon US.
For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.
Or become a member to support our show! Visit mindtools.com and use the offer code PODCAST15 for 15% off an individual subscription. This offer is for new subscribers only and can’t be used with any other offer.
Connect with our speakers
If you'd like to share your thoughts on this episode, connect with us on LinkedIn:
Ross Garner
Ross Dickie
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Hey listeners! No new episode this week, but we wanted to revisit this 2022 classic with Jane Bozarth because we thought it paired nicely with the latest edition of our L&D Dispatch newsletter.
Do check out the newsletter Ross G discussed on our L&D Dispatch page, 'Four papers that will make you laugh (then make you think)'.
Regular show notes below.
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In learning science, there are certain ideas that have leapt the fences of academia and seeped into the public consciousness. Often, these ideas gain traction because they feel intuitively true. But what does the data say? And how should we apply these ideas as learning professionals?
This week on The Mind Tools L&D Podcast, Ross Garner and Ross Dickie are joined by Jane Bozarth, Director of Research for the Learning Guild, to discuss three research papers that challenge the received wisdom. We cover:
Generational difference Learning styles The “Marshmallow Test”.The three papers we discussed were:
'Generational Differences in Work-Related Attitudes: A Meta-analysis', published in 2012 in the Journal of Business and Psychology. 'Another Nail in the Coffin for Learning Styles? Disparities among Undergraduate Anatomy Students’ Study Strategies, Class Performance, and Reported VARK Learning Styles', published in 2018 in Anatomical Sciences Education. 'Revisiting the Marshmallow Test: A Conceptual Replication Investigating Links Between Early Delay of Gratification and Later Outcomes', published in Psychological Science in 2018.The Atlantic did a good write-up of the controversy surrounding the 'Marshmallow Experiment'. See here: https://www.theatlantic.com/family/archive/2018/06/marshmallow-test/561779/
In ‘What I Learned This Week’, Ross Garner mentioned a Twitter thread from Aaron Berman, in which he shares writing tips from his time as editor of the US President’s daily brief: https://twitter.com/aarondberman/status/1541576231891525633?s=21&t=1_oHB0tqjbt4VXZXmTMnXQ
Jane spoke about Kate the Chemist’s recent session at DevLearn. To find out more about Kate, visit her website: https://www.katethechemist.com/
Ross Dickie recommended the technology podcast ‘Hard Fork’ from the New York Times. You can find it wherever you get your podcasts, or through the NYT website: https://www.nytimes.com/2022/10/04/podcasts/hard-fork-technology.html
To find out more about Jane’s work at the Learning Guild, see: https://www.learningguild.com/
For more from us, including access to our back catalogue of podcasts, visit mindtoolsbusiness.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.
Connect with our speakers
If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:
Ross Garner - @RossGarnerMT Ross Dickie - @RossDickieMT Dr Jane Bozarth - @JaneBozarth -
This week on The Mind Tools L&D Podcast, Ross G and Owen are diving into their L&D mailbag to answer your questions.
We discuss:
· Will there be more or less opportunity to make a meaningful living in L&D over the next five years? (via JD Dillon)
· If we think of L&D as a product, what would you sunset and what would the top three candidates look like for development? (via Sean Brown)
· What's more important to a Learning strategy and approach... Speed or Efficacy? (via Marc Steven Ramos)
· What's your best ROI story? (via Marc Zao-Sanders)
During the discussion, Ross referenced Benedict Evans article ‘The AI Summer’.
Ross also referenced an example of work our behavioral scientists completed for an ESG project.
For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.
Or become a member to support our show! Visit mindtools.com and use the offer code PODCAST15 for 15% off an individual subscription. This offer is for new subscribers only and can’t be used with any other offer.
Connect with our speakers
If you'd like to share your thoughts on this episode, connect with us on LinkedIn:
· Ross Garner
· Owen Ferguson
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This week on The Mind Tools L&D Podcast, we're putting the ‘people’ back into People Development and the ‘human’ back into ‘Human Resources, as we explore Natal Dank's book Agile L&D.
Natal is the co-owner and director of PXO Culture, a consultancy firm on a mission to make HR, culture and change about humans.
And her book, Agile L&D, is a follow-up to Agile HR.
We discuss:
Problems with a ‘traditional’ approach to L&D
Tools and methods for prioritizing and organizing workloads
Whether ‘agile’ has just become another corporate buzzword
To find out more about Natal, and the book, visit pxoculture.com
During the discussion, Natal referenced the books The Build Trap by Melissa Perri and Embracing Uncertainty by Margaret Heffernan.
For more on Taylorism, see ‘scientific management’.
In ‘What I Learned This Week’, Ross Garner discussed Yuval Noah Harari’s bleak take on the future of AI and government.
Nahdia discussed digital twins.
Natal discussed Meditations for Mortals.
For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.
Or become a member to support our show! Visit mindtools.com and use the offer code PODCAST15 for 15% off an individual subscription. This offer is for new subscribers only and can’t be used with any other offer.
Connect with our speakers
If you'd like to share your thoughts on this episode, connect with us on LinkedIn:
Ross Garner
Nahdia Khan
Natal Dank
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Technical professionals have a high level of expertise, but translating that expertise for non-technical colleagues isn’t always straightforward. Whether you’re an engineer, a researcher, or even an L&D professional, how can you communicate in a way that resonates with your audience?
This week on the Mind Tools L&D Podcast, Ross D and Owen are joined by Neil Thompson, founder of Teach The Geek, to discuss:
why good communication skills are important for technical professionals;
the specific challenges associated with technical communication;
how L&D can support technical professionals to become better communicators.
To find out more about Neil’s work, visit www.teachthegeek.com
The very geeky meta-meta-analysis that Owen mentioned in ‘What I Learned This Week’ can be found at: https://www.nature.com/articles/s41746-024-01172-y
You can read the Verge article that Ross D referenced at: https://www.theverge.com/2024/8/18/24223160/waymo-honking-san-francisco-parking-lot-depot-fix-not-working
For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.
Or become a member to support our show! Visit mindtools.com and use the offer code PODCAST15 for 15% off an individual subscription. This offer is for new subscribers only and can’t be used with any other offer.
Connect with our speakers
If you'd like to share your thoughts on this episode, connect with us on LinkedIn:
Ross Dickie
Owen Ferguson
Neil Thompson
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This week we’re revisiting an old adage: The employer who says, ‘What if we train our people and they leave?’ And the trainer who says, ‘What if we don't and they stay?’
As Talent Development Manager for Kew Green Hotels, Clare Sheppard knows all about this. She’s responsible for helping those who want to stay progress in their careers, while giving those who leave a great experience that they can carry with them into their next role.
We discuss:
· the types of colleague who fall into the ‘Early Careers’ bucket (it’s broader than you might think!)
· how to identify high potential colleagues
· the role of managers in supporting Early Careers professionals.
For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.
Or become a member to support our show! Visit mindtools.com and use the offer code PODCAST15 for 15% off an individual subscription. This offer is for new subscribers only and can’t be used with any other offer.
In ‘What I Learned This Week’, Clare discussed the likelihood of it raining, and what that means.
Ross recommended (sort of) an old episode of The Magic Roundabout.
Connect with our speakers
If you'd like to share your thoughts on this episode, connect with us on LinkedIn:
· Ross Garner
· Clare Sheppard
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Last week on The Mind Tools L&D Podcast, Ross G and Owen explored how the 70:20:10 model is being applied by three L&D Practitioners: Ceri Sharples, Cath Addis, and Carl Akintola-Davis. Today, we wanted to follow up on some of the challenges posed during that discussion with The 70:20:10 Institute’s Charles Jennings.
What does it really mean to 'integrate learning into the workflow', and how does 70:20:10 move us towards a performance focus?
We discuss:
· Where the numbers ‘70’, ‘20’ and ‘10’ come from
· How a focus on ‘learning’ tends to lead to a ‘10+’ approach
· Examples of interventions that have focused on supporting performance, rather than formal learning.
For more on the origins of 70:20:10, see this blog post from Charles.
See also The Center for Creative Leadership’s chapter ‘Learning Through Experience’.
Mind Tools offers a summary of Informal Learning, by Jay Cross.
Joseph Stiglitz book is Creating a Learning Culture.
Find out more about Dr Edwards Deming.
For more from Charles and his team, see 702010institute.com.
The case study Charles wrote with Brian Murphy from Citi bank was: ‘From Courses to Campaigns: Citi’s Journey to a Culture of Continuous Learning’.
For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.
Or become a member to support our show! Visit mindtools.com and use the offer code PODCAST15 for 15% off an individual subscription. This offer is for new subscribers only and can’t be used with any other offer.
In ‘What I Learned This Week’, Owen recommended (again) Lenny’s Newsletter, in particular a recent edition on pricing for AI features.
Ross discussed a post from Ben Evans on how users are interacting with ChatGPT.
Charles recommended the podcast The Infinite Monkey Cage.
Connect with our speakers
If you'd like to share your thoughts on this episode, connect with us on LinkedIn:
· Ross Garner
· Owen Ferguson
· Charles Jennings
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Depending how you count it, 70:20:10 is almost 40 years old. The model provides a high-level outline of how we learn at work: 10% through formal learning, 20% through working with others, 70% through doing the work.
The numbers get criticised, but this insight is widely accepted: Most of what we learn does not come from formal training. But how then should L&D practitioners apply the model to the work that they do? Is it still a useful concept after all this time?
In the first of this two-part series, Ross Garner and Owen explore these questions with three practitioners: Ceri Sharples, Learning and Development manager at Somerset Bridge Group; Cath Addis, L&D manager at Ascential; and return guest Carl Akintola-Davis, Head of Leadership Development at Phoenix Group.
We discuss:
· The history and criticisms of 70:20:10
· How useful the concept is for discussing workplace learning with stakeholders
· How to think about the ‘70’, the ‘20’, and the ‘10’ when designing learning programs.
For more on the origins of 70:20:10, see this blog post from Charles Jennings of The 702010 Institute, who is joining us next week on the show.
Carl’s acronym for workplace learning was ‘Performance RECIPES: Reflection, Experimentation, Connection, Information, Practice, Environment and Support’.
In ‘What I Learned This Week’, Owen discussed a new paper from Nature, which didn’t really impress him: Bloom, N., Han, R., & Liang, J. (2024). Hybrid working from home improves retention without damaging performance. Nature, 1-6.
Ross learned the unfortunate fate of 440 squirrels.
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Connect with our speakers
If you'd like to share your thoughts on this episode, connect with us on LinkedIn:
· Ross Garner
· Owen Ferguson
· Ceri Sharples
· Cath Addis
· Carl Akintola-Davis
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