Episodios
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Join Michael and hospitality expert Chris Tripoli as they explore the captivating and ever-evolving world of hospitality. From Chris's journey from a busboy to a renowned consultant and educator, to essential strategies for excelling in the industry, this episode offers invaluable insights. Discussions cover the importance of customer satisfaction, maintaining the human touch in an increasingly tech-driven market, and the significance of a unique restaurant concept. Learn practical advice on entering the restaurant industry, managing staff, and navigating challenges such as funding and realistic expectations. Enhance your leadership skills with tips on fostering positive workplace culture and the strategic benefits of coaching. Recommended resources and industry insights round off this essential guide for aspiring and seasoned hospitality professionals alike.
Connect with Chris:
https://www.linkedin.com/in/ctripoli/
www.christripoli.com
RestaurantOwner.com
https://www.therestaurantclinic.com/
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at [email protected]
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This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy -
In this episode, Philip, co-founder of Honest Burger, discusses his journey in the hospitality industry and shares insights on building successful businesses by prioritizing the human element. Transitioning from his role at Honest Burger, Philip delves into behavioral science, highlighting its influence on both customer service and workplace culture. He introduces Breadstall, a venture focused on simplicity, efficiency, and developing talent, while critiquing the automation trends in hospitality that sideline human interaction. The conversation also explores innovative organizational strategies like reshaping bonus systems with a foundation in trust and autonomy, emphasizing leadership's role in fostering employee growth. This approach creates a competitive edge by supporting personal and professional development within companies.
Connect with Philip:
https://www.linkedin.com/in/philip-eeles-02229ba6/
https://www.breadstall.com/
https://www.honestburgers.co.uk/
https://thisispineapple.uk/
Book:
https://uk.bookshop.org/a/8596/9781786891709
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at [email protected]
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Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy -
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In this episode, Peter Farrell discusses his career in hospitality, the setbacks he faced due to health issues, and how he navigated these challenges to build a successful business. From his early passion for food and hospitality to overcoming brain tumors and personal losses, Peter shares his journey of resilience and reinvention. He highlights the importance of health, family, and staying focused on one’s values. He also talks about his current ventures, including Epsom Social Food Hall, and offers insights and advice for other operators in the hospitality industry.
Connect with Peter:
https://www.linkedin.com/in/peterfarrell-foodmotion/
https://www.hospitalityaction.org.uk/
https://www.epsomsocial.com/
https://foodmotionnetwork.com/
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at [email protected]
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy -
In this episode, Michael interviews Conor Sheridan, founder of Nory, about the transformative journey of leveraging tech to solve critical challenges in the hospitality industry. Conor shares insights from his entrepreneurial journey, moving from finance to running a fried chicken restaurant chain called Mad Egg, and eventually founding Nory, a tech solution aimed at improving operational consistency and profitability in hospitality businesses. The discussion dives deep into the importance of having data-driven decision-making tools, the role of AI in the hospitality sector, and the need for better alignment and communication within teams. Conor also highlights the necessity of having a positive outlook on the industry and how modern technology can empower restaurant operators to achieve greater efficiency and success.
Connect with Conor:
https://www.linkedin.com/in/sheridanconor/
https://nory.ai/
https://www.madegg.ie/
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at [email protected]
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy -
In this conversation, host Michael welcomes Sarah Clark, a seasoned hospitality leader turned leadership coach. Sarah shares her 30 years of experience in hospitality, starting as a young bar manager in Chelsea and rising to various directorial roles in well-known companies like Quinian Barrow and Pret A Manger. She eloquently discusses her career transformation, the importance of having coaches and mentors, and her deep belief that everyone has the potential to be extraordinary. Sarah's mission is to integrate coaching and mentoring as a fundamental part of leadership development in the hospitality industry, focusing on fostering growth, authenticity, and a balanced life for leaders. Tune in to discover her insightful philosophy, the challenges she observes in the industry, and the powerful impact of intentional leadership and coaching!
Connect with Sarah:
https://www.linkedin.com/in/sarah-clark-executive-coach/
https://www.nineyardscoaching.co.uk/
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at [email protected]
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy -
Join Michael as he welcomes back Jon, the CEO of Levy's UK and Ireland division, in a discussion that spans the impacts of the pandemic on the hospitality industry to the innovative strategies Levy employs to bounce back and thrive. Uncover how Levy, part of the world's largest contract caterer, Compass, has adapted to post-COVID challenges, redefined career opportunities, tackled sustainability, and forged strategic partnerships to enhance customer experiences. Learn about their ambitious net-zero goals, the significance of employee benefits like nutritious meals, and the importance of sustainable farming practices as they navigate the modern food service landscape.
Connect with Jon:
https://www.linkedin.com/in/jonathan-davies-0a05233/
https://levy.co.uk/
Podcasts:
https://www.hospitalitymavericks.com/112-jon-davies-md-of-levy-uk-and-ireland-on-the-circular-food-economy/
https://www.hospitalitymavericks.com/255-dr-vincent-walsh-global-circular-regenerative-living-systems-expert/
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at [email protected]
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy -
In this episode, the host engages with Kevin, the co-author of 'The Sustainable Business Book,' as they delve into the importance of sustainability in business. Kevin shares his journey from his multicultural upbringing to becoming a prolific author and consultant. The conversation explores Kevin's innovative PLANET system for creating sustainable business strategies, highlighting the importance of clear frameworks and actionable steps. The discussion also touches on the pervasive issues of overconsumption, inequality, and the need for consistent, incremental progress akin to the '20-mile march' strategy. Kevin emphasizes the significance of understanding ESG (Environmental, Social, Governance) metrics, creating actionable plans, and focusing on social as well as environmental sustainability. The episode wraps up with practical advice for business leaders looking to build businesses that act as a force for good!
Links:
https://www.linkedin.com/in/kevinduncan/
expertadviceonline.com
sustainablebusinessbook.com
thediagramsbook.com
theideasbook.net
thesmartthinkingbook.com
thesmartstrategybook.com
theexcellencebook.com
theintelligentworkbook.com
bulldictionary.com
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at [email protected]
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy -
Join Michael and Ishwariya as they delve into the vital topic of feminine energy and leadership. Discover how Ishwariya transitioned from architecture to coaching female leaders in hospitality and architecture, emphasizing the need for sustainable career practices. They explore the persistent challenges in hospitality, from toxic work cultures to issues of confidence among women leaders. Learn how fostering both masculine and feminine energies can lead to healthier, more balanced work environments. Tune in for insights on supporting women in leadership roles, managing stress and emotions, and creating positive change in the industry!
Links:
https://loveletterstochefs.com
https://www.ishoorajamohan.com/
http://www.instagram.com/loveletterstochefs/
https://www.linkedin.com/in/ishwariya-rajamohan/
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at [email protected]
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy -
Join us as we delve into a compelling conversation with Eve, the founder of Well Grounded, a charity that creates local employment opportunities within the specialty coffee industry. Discover the challenges and triumphs of training over a thousand individuals, how Well Grounded is making a lasting impact on the lives of its graduates, and the importance of creating a supportive and inclusive culture in organizations. Learn about Eve's personal journey, the organization's ambitious future goals, and how they aim to transform the coffee industry through education, mentorship, and community engagement.
Links:
https://www.linkedin.com/in/eve-wagg-8577561b/
https://www.wellgrounded.org/
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at [email protected]
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy -
This episode features an in-depth discussion with Adi, co-founder of Growyze, a company dedicated to helping hospitality businesses streamline their operations through innovative technology. Adi shares their journey, from initial experiences in hospitality to the creation of Growyze alongside her sister Kati. We delve into the key challenges faced by hospitality businesses, such as stock taking, loss prevention, and process optimization, and how Growyze is addressing these with customer-centric solutions. Adi emphasizes the importance of building systems that drive efficiency, sustainability, and ultimately profitability, while also highlighting the personal resilience and focus required to build a successful business. The episode provides valuable insights into the role of technology in simplifying complex operations and fostering better decision-making in the hospitality industry.
Links:
https://www.linkedin.com/in/a-hristova/
https://www.growyze.com/
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at [email protected]
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy -
Michael welcomes Erik Bruun Bindslev to discuss the imperative transformation of food systems for a sustainable future. The conversation delves into Erik’s personal journey from global commodity shipping to pioneering organic and regenerative food practices. Highlighting the extensive impact of industrial farming on biodiversity and climate, Erik emphasizes the crucial role of finance in enabling large-scale agricultural change. The discussion expands to practical steps for individuals and businesses, particularly within hospitality, to drive this transition. Amidst daunting statistics, Erik exudes hopeful pragmatism, advocating for collaborative efforts, innovative thinking, and leading with kindness to face global challenges.
Links:
https://www.linkedin.com/in/erikbruunbindslev/
https://www.regenerateam.com/home
https://www.merika.uk/
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at [email protected]
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy -
In this episode, Michael Tingsager interviews Julio Bruno, a global CEO, board director, investor, and author of 'Passion to Lead.' Julio shares his journey to becoming a leader in business and hospitality, his current projects, and the purpose that drives him. The conversation explores the principles from his book, navigating leadership in a post-COVID world, the importance of passion and detail in leadership, and balancing personal growth with business success. Julio also discusses his experiences at Time Out, the challenges he faced, and the learnings he has garnered over the past two years.
Links:
https://juliobruno.com/
https://www.linkedin.com/in/juliobruno/
https://linktr.ee/donjuliobruno
BOOK: Passion to Lead
https://www.waterstones.com/book/passion-to-lead/julio-bruno/9781784529765
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at [email protected]
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy -
Michael Tingsager hosts Jack Lander, co-founder and MD of Pizzarova, to discuss what Maverick leaders do to build successful businesses that positively impact society and the environment. Jack shares Pizzarova's journey from a mobile pizza oven to a four-unit establishment, emphasizing the importance of building a strong culture and giving employees autonomy. They delve into people practices, the significance of having a purpose, and creating a sustainable and supportive environment. Jack also highlights the necessity of nurturing future hospitality leaders and the challenges of growing from a small to a medium-sized business in a competitive market.
Links:
https://www.pizzarova.com/
https://www.linkedin.com/in/jack-lander-5b6068a0/
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at [email protected]
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy -
In this insightful episode, the host interviews Jason E. Brooks, an experienced restaurant coach and author of 'Every Leader Needs Followers: 10 Keys to Transform Restaurant Managers to Hospitality Leaders.' Jason shares his journey in the hospitality industry and detailed insights from his book which emphasizes transitioning from manager to leader and then to coach. Key discussions include mastering KPIs, owner-like orientation, creating mini GMs, and the continual importance of personal development and coaching. Jason highlights practical steps for effective leadership and business success, making this episode a must-listen for anyone in the hospitality industry.
Links:
https://www.linkedin.com/in/jason-e-brooks/
https://www.jasonebrooks.com/
https://www.jasonebrooks.com/book
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at [email protected]
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy -
Michael Tingsager is joined by Madeleine Geach, a renowned hospitality leadership coach. They discuss the critical disciplines of culture and leadership essential for retaining staff and creating celebrated organizations in the hospitality industry. The episode delves into how businesses can build and maintain positive work cultures by focusing on quality management, strong values, and effective training. Madeleine shares insights from her journey in hospitality, offering practical tips on embedding a great culture, manager development, and consistent positive reinforcement. The conversation offers valuable lessons for leaders seeking to elevate their teams and operations.
Links:
https://www.thegoodlifecoaching.net/
https://www.linkedin.com/in/madeleinegeach/
Books:
Setting the Table by Danny Meyer:
https://uk.bookshop.org/a/8596/9780462099255
Leading from the Heart
https://www.amazon.co.uk/Leading-Heart-Joan-Scott/dp/1914265955/ref=sr_1_1?crid=JFYH4O0KHAMZ&dib=eyJ2IjoiMSJ9.MkHyquBcKE8veB8ouIWS-QXfRIP814ho51MZnKLxV9h5TIFbJC8M1Bu0qnwvKnQDVArG0cuC8nQSDKrcUSj6pcvVOwmE8o7H3vAjq_qY3vK_Jp7yO-p6hJ52uT9FcuHLRQ9cMnU3tege3zuxBO4YSKNGN_pbVKEuLrsQtOaA174MZRYTZjTgaasfpT8NJhs6Zhqv1DHAznRqVPGodzMKc1dE3YgeT4oG6ZudP8RcVHY.eCJNrjAYjAZ3BOH7VxBBlMZvllLQvNK-71s-BMe0y-8&dib_tag=se&keywords=Leading+From+The+Heart&qid=1719495543&sprefix=leading+from+the+heart+%2Caps%2C454&sr=8-1
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at [email protected]
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy -
In this episode, we delve into the journey of Obadiah Ostergard, CEO of Vine Hospitality, discussing the importance of a people-first approach in building a successful hospitality business. Obadiah shares his personal journey from working in a kitchen to his current role, emphasizing the significance of nurturing relationships and professional growth within his team. The conversation highlights the rich legacy of Vine Hospitality, its mission of serving with love, and the strategies implemented to foster a positive work culture. Additionally, Obadiah reflects on the challenges of maintaining profitability while sustaining a strong company culture and the personal practices he follows to stay grounded and effective as a leader.
Links:
https://www.linkedin.com/in/obadiah-ostergard-98009520/
https://www.vinehospitality.com/
Book:
https://uk.bookshop.org/a/8596/9780462099255
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at [email protected]
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy -
In this episode, Michael welcomes Mario, an entrepreneur with a diverse background in the hospitality industry. They discuss the concept of 'Schwellenangst' – the fear of crossing thresholds when making significant decisions in life and business. Mario shares his journey from investment banking to running multiple successful hospitality ventures including Vapiano and Curtis Brothers ketchup. The conversation delves into Mario's recent experiences living with monks in Sri Lanka, where he learned valuable lessons about leadership, patience, and resourcefulness. They explore how these teachings apply to modern business practices, emphasizing the importance of focusing on purpose, authenticity, and maintaining quality. Mario also talks about his podcast 'From Doubt to Drive,' highlighting the shared struggles and triumphs of entrepreneurs. The episode concludes with reflections on maintaining simplicity and genuine happiness in both personal and professional life.
Links:
Mario via LinkedIn: https://www.linkedin.com/in/mario-c-bauer-5b074a37/
Current Project:
From Doubt to Drive Podcast: www.fromdoubttodrive.comCharity: www.teddybeareverywhere.comA big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at [email protected]
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy -
Welcome to episode 4 of the Special Edition podcast series “EXPANSION THROUGH CULTURE - The Scandi Way”.
In this episode, the guest is Carl Johan Paulsen, CEO of Noon, BaneGaarden, and Table, a maverick food company from Copenhagen, for a journey into how they have built a culture that gives them a competitive edge.
Carl Johan and Michael dive into:
The Journey of Carl Johan.The why behind the company.How they have taken a different approach to building culture.Why culture is a hardcore business skill.Why are they minimising headcounts when it comes to support functions. How do they give their people a stake in the outcome.You are welcome to connect with Carl Johan here:
Links:
https://www.linkedin.com/in/carl-johan-paulsen-1145212/
https://www.nooncph.dk/
https://www.banegaarden.com/
Book - Never Split The Difference:
https://uk.bookshop.org/a/8596/9781847941497
This episode was presented by Ziik - The Social Intranet.
Learn more about Ziik here:
https://www.ziik.io/
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy -
In this episode centered around hospitality and learning & development (L&D), the host meets Thomas near London Bridge to explore how technology can be leveraged to build a unique organizational culture. The discussion delves into Thomas's intriguing journey from rural America to a significant role at Dishoom in London, emphasizing how his experiences in acting and hospitality intersect. Thomas highlights the importance of servant leadership and continuous self-improvement in creating a strong culture. They discuss Dishoom's growth, its community-centric ethos, and the role of L&D as the 'plumbing' that maintains and elevates this culture. The conversation also touches on the future role of AI in enhancing training and hospitality, as well as the impact of embedding social good into the business model.
Links:
https://www.linkedin.com/in/thomas-stroppel-3a748a69/
https://www.dishoom.com/
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at [email protected]
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy -
Shellye Archambeau shares her inspirational journey from aspiring to be a CEO at 16 to becoming the leader of MetricStream and a prominent figure in the tech industry. Shellye discusses the importance of setting clear goals, the value of planning, and overcoming obstacles such as imposter syndrome. She emphasizes the need for leaders to be clear, intentional, and vulnerable, and highlights the impact of mentorship and cheerleaders in one’s career. Shellye also introduces her nonprofit, Ignite Ambition, aiming to mentor and guide a million people. Her advice on career management, including owning one's career and being intentional about career choices, provides valuable insights for current and aspiring leaders alike.
Links:
https://shellye.com/
https://ignite-ambition.mn.co/
https://www.linkedin.com/in/shellye-archambeau/
Books:
https://uk.bookshop.org/a/8596/9781538702918
https://uk.bookshop.org/a/8596/9781473675988
https://uk.bookshop.org/a/8596/9781785044540
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at [email protected]
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
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