Episodios
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Salesforce has been at the epicenter of several tectonic shifts in tech over the 25 years of its history. The company, and its CEO and founder Marc Benioff, rightly anticipated that rapid advancements in computing power and bandwidth would usher in a new era of work-from-anywhere technology built on cloud computing. Today, Salesforce, and its powerful suite of software tools have become among the most ubiquitous for business at large. The company’s next big bet is called Agentforce, making it easier for customers to set up agentic AI tools to increase business efficiency. On this special bonus episode of Leadership Next, Diane speaks to Benioff about the new era of AI agents, his leadership mentors, and how San Francisco, his hometown, has shaped Salesforce’s values.
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If purses are your bag, chances are you're familiar with the classic luxurious silhouettes that made Coach into a global powerhouse brand. The luxe leather goods are but one brand owned by parent company Tapestry, which also has Kate Spade and bootmaker Stuart Weitzman in its portfolio. Joanne Crevoiserat is Tapestry's CEO and this week's guest on Leadership Next. She talks to Diane about what luxury means in 2024, how Gen Z shoppers are sending shock waves through retail, and about AI in fashion.
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AI promises to upend almost every industry in the coming years. SAP, the German software behemoth, is no exception, although the company has already been investing heavily in AI for more than a decade. On this week’s episode of Leadership Next, Diane talks to Christian Klein, the 44-year-old CEO of SAP. Klein grew up at SAP, starting as an intern, and spent years climbing the ranks before being named solo CEO in 2020. The wide-ranging interview covered the need for regulation in the field of AI, the intersection between sustainability and technology, and SAP’s culture.
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Pharmaceutical companies are often the poster children for what's wrong with the health care system. New drugs can take decades of development and cost billions of dollars in R&D, and once they clear the FDA, consumers are too often met with sticker shock and high prices for their meds. Dave Ricks, CEO of drugmaker Eli Lilly, this week's guest on Leadership Next, says drug development is very hard—so hard that most of the thousands of Lilly employees who work on R&D for the company may never work on a drug that's actually released. Diane spoke to Ricks about how AI will impact drug development, why health care shouldn't be a political football, and the company's smash-hit obesity drug Tirzepatide.
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In 2000, Malcolm Gladwell published The Tipping Point, identifying the key players and small, seemingly inconsequential decisions that together can make ideas, products, and behaviors spread like a virus. Gladwell was hailed as a guru whose concepts were embraced as a how-to guide for marketers and policymakers. In his latest book, Revenge of the Tipping Point, Gladwell revisits the themes from his original book to examine how they’ve held up and also been manipulated to create negative impacts. In this week’s episode of Leadership Next, Diane Brady speaks to Gladwell about his perspective on The Tipping Point today, as well as on topics from leadership to the decline of local news.
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How do you create an online community that can foster in-person connections? That's what Nextdoor, the social network for neighbors, has been trying to do since its 2008 founding. This week's guest on Leadership Next is current—and former—CEO Nirav Tolia. Tolia, a longtime entrepreneur, talks to Diane about returning to the company he cofounded, what people gain by getting to know their neighbors, and what it's like to be on Shark Tank.
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When Patti Poppe took over as CEO of the massive California utility Pacific Gas & Electric in 2021, the company had gone through a very rough period. It was found liable for multiple California wildfires, dealt with a bankruptcy, and paid billions of dollars in settlements to fire victims. Poppe says the size and importance of the opportunity at PG&E is what drew her to the turnaround. On this week’s episode of Leadership Next, Poppe, the first woman to lead two separate Fortune 500 companies, talks to Diane about PG&E’s progress towards going carbon-free, its massive safety overhaul, and how love has shaped her leadership philosophy.
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When T-Mobile burst on the scene in 2002, the wireless market was already saturated with big players like Verizon, Sprint, and AT&T. To make inroads, the company became “The Uncarrier,” famous for customer-centric contracts with better pricing and more user-friendly terms and features. Twenty-two years later, T-Mobile today is one of the biggest telecom companies in the world. On this week’s episode of Leadership Next, Diane speaks to CEO Mike Sievert, who took over for John Legere in 2020. Sievert, a longtime technology executive, has interests that go way beyond wireless. He’s also a pilot. Topics covered include innovation in the wireless space, how AI will change telecom, and what happens when a company goes from startup to incumbent.
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Hiring is always high stakes for CEOs. The right hire can help drive an organization to new heights, and the wrong one can take years to recover from. So, most business leaders are keenly aware of how important it is to hire well. Yet, there's no silver bullet. On this week's episode of Leadership Next we speak to Indeed CEO Chris Hyams. According to Hyams, demand for in-person jobs is way up, while remote jobs, which gained in popularity during the pandemic, have seen fewer openings recently but continue to be sought after by job seekers. In addition, Hyams provided interesting perspective on the impact of generative AI on jobs, and shared insights from Indeed’s treasure trove of data.
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Climate change will force almost every industry to move away from dependence on fossil fuels. Automotive is no exception, where EVs are gaining in popularity in certain sections of the United States and across the globe. This week on Leadership Next, Diane speaks to Bill Nash, CEO of CarMax, one of the nation’s largest car resellers. Nash started his career at electronics retailer Circuit City, which was at that time CarMax's parent company. The episode is a wide-ranging conversation about trends in the car industry, the impact of high interest rates on consumers' buying habits, and the Tesla effect on the EV market.
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The climate crisis will require a whole host of solutions—spanning technology, investment, and policy. It’s this intersection that is now the focus for Tom Steyer, who’s had a hugely successful career as an investor, and more recently a Democratic political candidate. Through his company Galvanize Climate Solutions, Steyer is now investing in firms on the forefront of the climate fight. On this episode of Leadership Next, he spoke to Diane about the future of EVs, investing in infrastructure to combat climate change, and China’s climate opportunity.
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Technology has fundamentally altered retail shopping habits, as savvy customers know they can buy almost anything they want with a single tap of their smartphones. But JCPenney, the iconic American department store brand, says customers still value in-store shopping. For Marc Rosen, who had a long career at Levi Strauss & Co. and Walmart before taking over as JCPenney CEO in 2021, customer focus has been key. On this week’s episiode of Leadership Next, Rosen talks to Diane about back-to-school shopping, why customers don’t like to buy clothing where they get groceries, and about how technology continues to shake up retail.
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Can lessons learned in the world of sports translate in the world business? Jim Kavanaugh, CEO of the tech behemoth World Wide Technology, ought to know. Long before he cofounded World Wide Technology in 1990, he represented the United States as a member of the 1984 Olympic soccer team. On this week's episode of Leadership Next, Kavanaugh talks to Diane about the AI boom, the benefits of running a tech company from the Midwest, and the surge in popularity of soccer in the United States.
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What does a duck know about selling insurance? Nothing, unless you're Aflac. The famous duck has been the company's mascot since 2000. On this episode of Leadership Next, Diane talks to Aflac CEO Dan Amos about running the company started by his family, shifts in the insurance landscape, and, of course, the duck.
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Cybersecurity is front and center for business today, regardless of industry. That fact has helped fuel Palo Alto Networks’ growth in recent years. According to CEO Nikesh Arora, this week’s guest on Leadership Next, data security is no longer just a problem for the IT department—it impacts decision-making across all levels of an organization. Diane spoke to Arora about his long career in tech and finance, the security implications of the AI boom, and how growing up the son of an Indian Air Force officer prepared him to be a leader.
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Frosted Flakes, Froot Loops and Raisin Bran. These are just a few of the popular cereals that made the Kellogg Company a global leader in breakfast. But over the decades Kellogg's has expanded far beyond cereal into a snack powerhouse as well, with brands like Pringles, Pop-Tart's and the fan favorite Cheez-It crackers. Trouble is, while its snack business was growing quickly, its cereal business was in decline. Last year, Kellogg's split in to two companies. Its North American cereal business is now a standalone company called WK Kellogg Co, and its snack brands and international cereals are run out of the newly formed Kellanova company. On this week's episode of Leadership Next, Kellanova CEO Steve Cahillane talks to Diane about the tough choice to separate the companies, why Pringles are a hit overseas, and the love affair between Cheez-It and Taco Bell.
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Kendra Scott started her jewelry company with $500 in 2002 out of her house in Austin. Today it’s a billion-dollar jewelry brand with both mass-market and premium lines and hundreds of retail stores across the country. On this week's episode of Leadership Next, Diane Brady talks to Kendra Scott CEO Tom Nolan about the company's growth plans, his unlikely path to the CEO role, the process of taking over for a founder, and what being CEO of a female dominant company has taught him about leadership.
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Platforms like TikTok, Instagram, and YouTube have become key drivers for trends in the beauty space in recent years. The power of beauty influencers shows no sign of slowing down, according to president and CEO of Sephora North America Artemis Patrick, this week’s guest on Leadership Next. After spending the bulk of her career at the LVMH-owned company, Patrick, who became North America CEO in April, is now the first woman to lead the brand. She talks about Sephora’s push to modernize its stores, industry trends, the importance of DEI at Sephora, and how her time in foster care as a child helped her become an empathetic leader.
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If you shop on the internet, you’ve probably seen Klarna—and its buy-now, pay-later installment offers—when shopping at major retailers like Bloomingdale's, Foot Locker, or Sephora. The company’s plans allow shoppers to break up purchases into four equal payments, with no interest. Klarna CEO Sebastian Siemiatkowski says installment plans fill a gap in the market, allowing customers some payment flexibility without the interest and fees found with typical credit cards.
But Klarna does much more than just installments. On this week’s episode of Leadership Next, Michal and Diane Brady talk to Siemiatkowski about Klarna’s early adoption of AI, why the company also offers credit cards, and its growth plans.
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Neil Blumenthal and Dave Gilboa started Warby Parker as a business school project in 2010. The premise was simple: shake up the old-line optical business by selling frames online, and at a lower price than traditional retail. Today, Warby Parker is one of the biggest players in optical, a robust online business leveraging e-commerce but with a growing retail footprint of some 250 stores as well.
On this episode of Leadership Next, Michal talks to Neil and Dave about Warby Parker's founding story, changing consumer behavior, and how to remain innovative as a company matures beyond startup mode.
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