Episodios
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In the latest episode of the Platform Podcast, Alexios Mantzarlis, Director of the newly created Security, Trust and Safety Initiative at Cornell Tech (SETS) discusses his motivation for joining Cornell Tech to build a program that bridges the technical knowledge gap in the field of trust and safety. The initiative aims to reduce online harms through innovative clinics and to engage deeply with practitioners and decision-makers in digital safety. Alexios also shares his background in trust and safety, including his significant contributions at Google and his role in the International Fact-Checking Network. Don't miss this insightful conversation on the future of trust and safety in the digital age.
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In this episode of the Platform Podcast, Cotera Founder Ibby Syed and Paige Zachs, Head of Operations and Customer at Coterie, explore the intersection of AI and customer experience (CX) in trust & safety. They discuss how CX leaders are leveraging AI-powered tools to enhance customer safety, manage brand risks, and streamline workflows - emphasizing the critical role of CX leaders acting as the "CEO of the customer." The discussion also covers potential pitfalls of mismanaged AI and the importance of robust processes and real-time analytics in safeguarding brand reputation. You'll get insights into the future of AI in CX and advice for leaders navigating this evolving landscape.
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¿Faltan episodios?
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Measuring the impact of trust & safety initiatives is more and more crucial to securing funding and demonstrating value for them. But how do you go about that? And, what happens when you are unsuccessful? Often, it takes a toll on professionals' mental health, which is already adversely impacted by the day-to-day responsibilities that come with the territory. On this episode, trust & safety product guru Heather Grunkemeier joins to talk about her advice for developing metrics for trust & safety initiatives while looking out for your mental health.
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In this episode, we sit down with Kristin Kupiec, Associate Manager of Community Response at DoorDash, to explore the intricate dynamics between platforms and law enforcement. This conversation dives deep into the proactive and reactive measures platforms can take when interacting with law enforcement agencies. Kristin shares her extensive experience and offers practical advice on how can effectively manage these critical relationships.
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Once merely an afterthought, trust & safety has quickly evolved from a peripheral function to become one of the most critical and central functions in technology today - and for good reason. The trust & safety discipline has assumed the responsibility of keeping the internet safe, and trust & safety professionals are on the front line of this seemingly insurmountable task. On this episode, Sujata Mukherjee, Head of Global Research for Trust & Safety at Google, discusses the evolution of trust & safety as a function, discipline, profession, industry and ecosystem. She also talks about how trust & safety's importance fits into a platforms growth strategy and more!
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AI's Impact on Fraud by Marketplace Risk
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For marketplace startups and early-stage tech platforms, lawyers can often seem out of reach due to resource constraints. But, there are significant risks when developing your product that good counsel can help you avoid - and the results will save you exponentially down the road.
Join Alex Kroeger in this episode of the Platform Podcast as she discusses how platforms can successfully leverage product counsel as they grow! -
All too often platforms focus on VC investment to drive hyper-growth, which usually leads to bloated organizations (and in recent times, layoffs). But what if platforms focused on running a lean organization, with more utility players who could function as 'jacks-and-jills-of-all-trades?' The result would create a solid foundation that enables growth, but also stability and flexibility. In this episode, Clutch VP of Marketplace Strategy Ryan Stevens talks about bootstrapping a company to growth, while achieving great metrics and a culture based on lean principles.
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Artificial intelligence seems to be pervading every aspect of our lives - it certainly consumes social media and news feeds. And while AI certainly has many benefits, it also brings some challenges - especially when leveraged as a content moderation tool. The question becomes - what will be the role of humans?
In this episode, Camilla Hegarty discusses the evolution of content moderation, the role of AI, and the need for humans in the content moderation function. -
Everyone is at risk of having their information compromised - especially in a world where data is so valuable. If you are a tech company, such a compromise could devastate your business. But there are easy ways to mitigate your cyber risk and protect your company with offensive cybersecurity and some common sense.
Listen to this episode to hear about both from Azacus.io Co-Founder Nicola Gandy. -
California's new high-volume marketplace seller bill.
Illinois' junk fee bill (and any other federal action / states with junk fee bills as they impact platforms)
Privacy legislation (federal and the 15 states and the ones that are going into force soon)
AI legislation (UT and any others)
1099K threshold
Age verification regulations -
In order for a platform to succeed, it must have integrity. But what does this mean in practice? In the case of Wolt, it's a cross-functional, holistic focus on the entire community they serve from the entire team. This includes offering courier partners more chances to earn, helping merchants to grow and thrive with more customers, and providing a diverse selection of goods for consumers that brings joy and simplicity to people’s lives. Listen now to learn more about how Wolt puts integrity into action.
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Not so long ago, platforms were closely associated with Silicon Valley tech startups (and not much else). Technology opened the door for startups to develop new ways of connecting people for a myriad of exchanges - known as platforms. And, the outcome of these platform innovations is 'platform thinking' that is now being applied by established companies and enterprises. On this episode, Daniel Trabucchi and Tommaso Buganza of Polictecnico di Milano discuss platform thinking - what it is, how companies leverage it, and the main driving forces behind it.
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Age verification is one of the hottest topics in trust & safety today. The need to protect children and minors from harmful content and prevent access to age-restricted goods and services is something nearly everyone agrees on. But how do you do that effectively and efficiently, especially when one size does not fit all? While state and federal regulations aim to solve the problem, the actual solutions are significantly more nuanced. Listen to this episode to hear from digital identity expert Garient Evans, SVP of Product Development at Enformion. Garient will explore why age verification matters, how platforms should think about it, and why there's a spectrum of solutions depending on the circumstances.
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Trust & Safety as a discipline and profession is still relatively early in its development. And, when it comes to trust & safety, there are still no standards, norms or best practices to guide the industry. But, there is a fast-growing, collaborative community of professionals who have been on the frontlines long enough to bestow valuable experience and wisdom that are sure to help others navigate sometimes unclear trust & safety mandates. On this episode, Sittercity Director of Trust & Safety Chelsea Hower shares five lessons from nearly 10 years overseeing nearly all aspects of the trust & safety function at the first childcare platform. Listen as Chelsea imparts listeners with invaluable lessons that are sure to help trust & safety novices and veterans, alike!
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The need to protect children online has reached a global crisis. From child sexual abuse material to sextortion and beyond, the damage being done to children can be irreparable. Twenty year child protection veteran Caroline Humer joins this episode of the Platform Podcast to discuss the scope of the problem and how everyone needs to be part of the solution - legislators, educators, tech companies and parents. From advocacy to education, we need to invest more resources into protecting our children.
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In this episode of the Platform Podcast, we dive into marketplace tax obligations, a realm that has gained immense complexity and importance over the past decade. As marketplaces continue to grow in popularity, a new wave of state-specific tax laws and regulations has emerged, catching many founders and leaders off-guard. Join seasoned tax attorney Nick Furtwengler, as he sheds light on the essential tax responsibilities every marketplace must navigate. With penalties for non-compliance including harsh fines and interest, understanding these obligations is not just advisable—it’s crucial. Whether you’re a marketplace owner, leader or operator, this episode offers invaluable insights into staying on the right side of state regulations and avoiding costly pitfalls.
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Marketplaces and digital platforms can be barraged with disputes - from peer-to-peer conflicts to claims against the company - despite strong defenses and processes. And, resolving these disputes is costly, time-consuming and incredibly distracting. That's why the need to efficiently and effectively handle disputes is important for platforms that want to focus on growth and success. In this episode, New Era ADR Founder & CEO Rich Lee will talk about the alternative to traditional arbitration, litigation and in-house dispute resolution. He'll detail just how and why platforms should go digital and move all disputes to a digital resolution solution.
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Whether it's alcohol or marijuana you want delivered, there's an app to get you what you want, when you want it. That's because marketplaces have opened up opportunities for consumers to more easily access all types of goods and services, including those that are regulated by states and local governments. But for founders and leaders, there are enormous traps that must be navigated with care. On this episode of the Platform Podcast, seasoned marketplace attorney Jeremy Siegel talks about his experience managing several regulated marketplaces. He offers his advice when entering these industries, how and when to engage with regulators, and what to be on the lookout for when doing it.
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It's no secret that launching and growing successful marketplaces and digital platforms take a village of experiences. But accessing seasoned talent is out of budget for most early-stage teams. Until now. Juliet Eccleston, founder of the Shared Advisory joins the Platform Podcast to talk about this experienced panel of former founders and experienced operators that was developed to support early-stage teams on a fractional and project basis. The goal is to unlock some of the most experienced leaders in the space to help launch and grow marketplaces and digital platforms.
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