Episodios
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Needlesticks and bloodborne pathogen exposures are more than just workplace injuries. They’re personal, emotional, and preventable. With thousands of cases reported annually in U.S. hospitals, addressing this issue is critical to staff safety and organizational culture.
On this episode of Key In To Quality, Melanie Swift, M.D., Associate Medical Director for Occupational Health, and Seth Clarenbach from Mayo Clinic’s staff safety team, discuss how Mayo is tackling this challenge head-on through policy, engineering, and culture change.
Learn how the multidisciplinary "BEEPERS" committee uses frontline insights and injury data to identify patterns, improve sharps container design, and champion best practices like hands-free passing in surgical settings. The conversation also highlights persistent barriers, like underreporting and risk normalization, and what organizations can do to shift that mindset.
This episode offers key takeaways for healthcare leaders, occupational safety teams, nurses, and quality improvement professionals committed to creating a safer healthcare environment.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
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Workplace culture, data insights, and emotional connection all play a critical role in how patients and staff experience care. At Mayo Clinic, understanding and improving these elements is essential to advancing quality.
On this episode of the Key In To Quality podcast, Sunanda Kane, M.D. Chief Patient Experience Officer at Mayo Clinic, returns to share how her team is tackling the complex interplay between patient satisfaction, staff well-being, and data-informed decision-making.
Learn how Mayo Clinic has trained over 21,000 staff members in experience-centered care, established a conduct work unit to address rising incidents of workplace violence, and partnered with Qualtrics to analyze patient feedback through advanced AI and real-time dashboards. Dr. Kane also highlights how gathering emotional, story-driven insights from patients can lead to actionable improvements across the system.
This episode offers practical strategies for anyone working to create a more human, safe, and responsive healthcare environment. It’s especially valuable for patient experience leaders, quality improvement professionals, hospital administrators, and anyone passionate about building trust through care.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
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What truly defines a great patient experience? From appointment scheduling and facility navigation to virtual visits and provider communication, every step plays a role in how patients feel, trust, and heal.
In this episode of Key In To Quality, Mayo Clinic’s Chief Patient Experience Officer, Sunanda Kane, M.D. joins co-hosts Timothy Morgenthaler, M.D. and Sheri Nemec to discuss how Mayo Clinic is transforming patient experience across physical and digital spaces.
With decades of experience in clinical care, quality improvement, and leadership, Dr. Kane breaks down the difference between satisfaction and experience, the role of warmth and competence in building trust, and how AI and telehealth are changing care delivery.
Listeners will walk away with practical ideas to elevate patient care and experience—starting with a simple smile or a well-placed sign. This episode is valuable for patient experience leaders, clinicians, hospital administrators, digital health innovators, quality improvement professionals, and anyone invested in creating human-centered healthcare.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
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Design thinking involves asking big questions and thoroughly examining problems. It's a different approach compared to traditional medical training, where doctors are trained to quickly assess situations and come up with solutions.
On this episode of the Key In To Quality podcast, our guest Allison Matthews walks us through how human-centered design principles can be applied to the patient experience in a hospital setting, which is her primary focus as the lead of Experience Design and Hospital Operations for Mayo Clinic.
Learn how the Car-T cell therapy service line at Mayo Clinic used design thinking to help patients and caregivers communicate better throughout the treatment process, and how Allison and her team overcame challenges associated with implementing design thinking, with key takeaways you can apply directly to your practice.
This podcast provides valuable insights for anyone interested in enhancing patient care and quality. It is ideal for quality improvement leaders and staff, and hospital leaders and staff.
Guest: Allison Matthews | https://www.linkedin.com/in/allison-matthews-5058b437/
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
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Industrial hygiene in healthcare is essential due to the unique and often surprising varieties of hazards present—from chemical exposures and airborne pathogens to ergonomic challenges and noise levels.
In this episode of Key into Quality podcast, entitled “Hazards in Healthcare: Exploring Industrial Hygiene with an Expert” our guest Jeff Nesbitt, supervisor, Industrial Hygiene, Mayo Clinic, discusses the role of industrial hygiene in maintaining safe healthcare environments. He shares Mayo Clinic’s approach to managing workplace hazards, regulatory frameworks, and innovative safety practices in clinical, laboratory, and industrial settings.
This podcast provides valuable insights for anyone interested in enhancing safety and quality in healthcare. It is ideal for healthcare and hospital leaders, staff safety leaders, environment of care leaders/staff, and facilities leaders and staff.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
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Dizziness is a common reason for physician visits, especially in people over 70, and can lead to falls and hospitalizations. In response, Mayo Clinic established a dedicated vestibular therapy team to provide specialized physical and occupational therapy for hospitalized patients.
In this episode of Key In To Quality podcast, our guests Allison Grunst, P.T., D.P.T., Leanne Pataky, P.T., D.P.T., and Anna Whitham, M.S., O.T. from Mayo Clinic in Rochester discuss how they completed a structured quality improvement project within Mayo Clinic's Quality Academy to achieve their goals of improving care, reducing falls, and ensuring safer discharges for patients experiencing dizziness.
As a result, they received a gold certification from Mayo Clinic's Quality Academy and their department made significant improvements in patient care, staff awareness, and collaboration.
This podcast provides valuable insights for anyone interested in enhancing patient care and quality. It is ideal for quality improvement leaders/staff, physical therapists, occupational therapists, patient safety staff or leaders, and hospital leaders and staff.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
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Hospitals commonly use huddles to create staff alignment on a wide range of operational, clinical, and other topics and functions. However, not all huddles are delivering the desired effect of lasting impact and full staff engagement. Experts agree that one fundamental requirement of creating a safety culture is having a preoccupation with safety built into every workday.
In the latest Key In To Quality podcast, entitled “Improving Safety Culture and Solving Problems Through Daily Huddles,” Jennifer Cowart, M.D., patient safety officer and hospitalist, Mayo Clinic Florida, shares her experience with building culture of safety through deliberate, strategic, and persistent hard work. Dr. Cowart has dedicated much of her career to improving safety culture at Mayo Clinic and other institutions. She provides useful insights on and practical recommendations for implementing daily huddles that foster trusting relationships, build leadership skills, and engage team members in creating safety culture.
The session is ideal for health care leaders, patient safety and quality leaders and staff, clinical practice leaders, and nursing leaders and staff.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
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In 1989, American author Stephen Covey published the popular business book “The Seven Habits of Highly Effective People.” In it, he presents the second habit: begin with the end in mind. Those working in healthcare today know that concept applies to patient care. There are a myriad of opportunities to examine historical practices and data with future quality and safety improvements in mind. Mortality reviews is one of those.
This episode of Key into Quality podcast, entitled “Systematic Mortality Reviews: Looking Back to Improve the Future” discusses insights into how mortality reviews can guide healthcare providers in delivering safer, more effective care.
Brian Beam, M.D., assistant professor, Anesthesiology and chair, Mayo Clinic Rochester Mortality Review Subcommittee, and John McMahon, manager, Quality Operations, Mayo Clinic share Mayo Clinic’s mortality review process, its structure, and the collaborative efforts involved. They also talk about how leveraging data and fostering collaboration have led to significant improvements in patient care as well as how Mayo Clinic is working towards using artificial intelligence to proactively address potential issues.
This podcast is ideal for healthcare and hospital leaders, quality and patient safety leaders and staff, providers, and care givers.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
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Are you passionate about the future of healthcare and eager to learn how proactive strategies, real-world success stories, and cutting-edge innovation are revolutionizing nursing? Here’s a chance to hear inspiring ideas to use at your hospital or clinical practice.
This recent episode of Key into Quality podcast, entitled “The Future of Safety in Nursing: Voices from the Frontline,” hosted guests Jen Cruise and Nina Hawthorne, both nurse administrators at Mayo Clinic, who shared invaluable insights from their extensive nursing experience. Together, they illustrate the essence of Safety 2.0 by demonstrating how proactive strategies and staff empowerment lead to exceptional patient outcomes.
Jen and Nina also delved into their visionary approaches, such as Jen's focus on integrating evidence-based practice into daily nursing activities and Nina's championing of innovation to drive safety. Their dialogue showcased the dedication of nursing leaders at Mayo Clinic in advancing healthcare quality and ensuring that patient needs remain the central focus.
This podcast is ideal for healthcare and hospital leaders, nursing leaders, nurses, quality and safety leaders and staff.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
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Looking to create lasting change in your healthcare team’s approach to hand hygiene? Dive into this episode of Key in to Quality, a Mayo Clinic podcast exploring the impactful topic of hand hygiene with insights from frontline experts. Dr. Melissa Cortez, a hospitalist, and Adam Whitford, an infection prevention expert, share firsthand experiences from Mayo Clinic’s Jacksonville campus on leading effective hand hygiene initiatives.
In this episode entitled “Beyond the Basics: Transforming Hand Hygiene Compliance in Hospitals,” they reveal the secrets to fostering consistent hand hygiene practices—even in busy hospital settings. You’ll learn about innovative techniques like using security cameras to monitor compliance, and how providing specific, actionable feedback can make a real difference. Dr. Cortez and Adam also talk about recognizing “shining stars” on the staff who excel in hand hygiene, showing that a little appreciation can spark widespread engagement.
Packed with practical tips on change management, communication, and behavior reinforcement, this session is perfect for any healthcare leader aiming to boost quality and safety in their organization.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
#mayokeyintoquality
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Logistical robots are transforming the way hospitals operate, from easing supply transport to enhancing staff efficiency. While these innovations can streamline tasks, allowing healthcare professionals to focus more on patient care, they can also introduce some potential safety concerns.
The latest episode of the Key In To Quality podcast, entitled “Robotics Rx: Revolutionizing Healthcare, Safely,” our guest, Carl Freyholtz, CSP, Safety Coordinator, Quality, Mayo Clinic, explores the groundbreaking integration of robotics in healthcare. The conversation covers the practical applications and safety considerations of using robots in medical settings.
Learn about the real-life impact, including reduced physical strain on workers and improved time management, and explore what the "hospital of the future" could look like. Tune in to understand how robotics could reshape the landscape of healthcare, making it safer and more efficient for everyone involved.
The session is ideal for healthcare leaders and staff, facilities personnel, and staff safety workers.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
#mayokeyintoquality
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Battling healthcare’s rising trend: workplace violence
Stemming patient and staff injury in healthcare environments involves more than preventing falls and infections. The alarming rise in violence faced by healthcare providers has forced hospitals and health systems to focus on a critical yet often overlooked issue in healthcare—workplace violence.
Entitled “Tackling Workplace Violence in Healthcare,” the latest Key In To Quality podcast episode, features Mayo Clinic experts, Casey Clements, M.D., Ph.D. and Sarayna McGuire, M.D., who work as emergency medicine consultants. Together, they explore the complex factors contributing to violent incidents, their impact on staff well-being, and innovative strategies for creating safer healthcare environments.
Listeners will learn about various forms of violence in healthcare, including microaggressions, verbal abuse, and physical confrontations. The discussion reveals a 47% rise in healthcare violence over the last five years and shares firsthand accounts from clinicians. It challenges misconceptions that violence is confined to psychiatric settings. The podcast also highlights Mayo Clinic's initiatives in violence prevention through community partnerships, reporting tools, and technology like passive weapons detection.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
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Focus on Staff Ergonomics: Preventing injuries, boosting productivity
Many healthcare jobs are physically demanding. Few things slow patient care and negatively impact productivity and financial performance than on-the-job injuries. Prevention is the key.
In the latest episode of Key in to Quality podcast entitled “Staff Ergonomics: Keeping care givers in ‘fighting form’,” guest Nick Smith, CPE, ergonomist, Staff Safety, Mayo Clinic, sheds light on how proper ergonomic practices can prevent injuries, boost productivity, and enhance the overall well-being of staff members. Smith, a former medical officer in the United States Navy, says keeping ranks healthy by implementing ergonomics can create a safer, more productive work environment. He offers valuable advice and practical resources for navigating the complexities of ergonomics.
The session is ideal for healthcare leaders, staff and occupational safety leaders and staff, ergonomics professionals, and employee wellness professionals.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
#mayokeyintoquality
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In today’s high-pressure healthcare environment, the well-being of patients and staff is paramount. Yet, a growing concern is emerging within hospitals across the country—rude and violent behavior from patients and visitors that disrupts the quality of care and threatens the safety and morale of healthcare professionals.
In the latest Key In To Quality podcast entitled “Addressing Abusive Behaviors in Healthcare: A Deep Dive,” guest Richard Elias, M.B.B.S., M.D., consultant, Hospital Medicine, and vice chair, Complex Behavior Committee, Mayo Clinic, dives deep into this critical issue, shedding light on the toxic behaviors that are often dismissed or overlooked, and exploring the profound effects they have on healthcare providers.
In this episode, Dr. Elias along with the podcast hosts explore the troubling rise of abusive behaviors in healthcare settings by sharing showcasing real-life scenarios. By bringing these situations to life and discussing the issues, they aim to foster a deeper understanding of the human cost of such behaviors and spark a conversation about how they can be effectively addressed.
The session is ideal for healthcare leaders, providers/clinicians, security personnel, human resources team members, patient grievance and regulatory staff, and accreditation personnel.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
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In 1895, while experimenting with a cathode, scientist Wilhelm Conrad Renton, discovered X-rays, which opened a whole new world in medical imaging. For the first time, physicians could see inside the human body without dissection!
In the latest episode of Key in to Quality podcast entitled “Radiation Safety: Protecting patients and providers,” our guest, Glenn Sturchio, Ph.D., director, Health Physics, Mayo Clinic, delves into the fascinating evolution of radiation-based advancements, and the unanticipated injuries and challenges that followed. Dr. Sturchio also discusses Mayo Clinic’s practices and processes to ensure patient and staff safety when radiation is used in its clinics and hospitals. He also lends his perspectives on emerging technologies and how they are shaping the future of radiation safety.
The session is ideal for occupational and staff safety leaders and employees, and radiation safety providers and team members.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
Guests: Glenn Sturchio | https://www.linkedin.com/in/glennsturchio/
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Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
#mayokeyintoquality
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The COVID pandemic presented numerous challenges, from managing virus spread and evolving treatment protocols to dealing with misinformation and supply shortages. These pressures—and those since including financial losses and shortage of care givers—have severely tested healthcare workers' resilience, impacting their ability to support their teams and patients effectively.
On the latest episode of the Key In To Quality podcast, guest, Lisa Hardesty, Ph.D., clinical health psychologist, Mayo Clinic Health System, shares her extensive expertise in stress, burnout, and resilience. Dr. Hardisty has developed various programs to help healthcare workers cope with burnout, which often manifests as absenteeism, cynicism, and reduced empathy. She highlights the importance of resources like employee assistance program and more that can help foster resilience and enhance staff engagement and satisfaction.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
#mayokeyintoquality
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In healthcare, quality is not optional; it’s imperative. However, not every employee arrives trained to bring a quality mindset to their work—whether clinical or operational. At Mayo Clinic, the Quality Academy sets the standard for the organization’s relentless pursuit of quality excellence.
In the latest episode of the Key in to Quality podcast, guests Ross Reichard, M.D., pathologist and medical director and Matt Cox, M.S., quality improvement advisor III, both with the Quality Academy, Mayo Clinic, discuss how their work brings formal education to the world of healthcare quality.
The episode, entitled “Quality Academy: The Heart of Mayo Clinic Quality Improvement,” shares how their multi-level courses equip staff with tools to identify opportunities for enhancement and to champion impactful improvement in service to patients, which ultimately delivers on Mayo Clinic’s primary value: The needs of the patient come first.” Learn more about opportunities with the Quality Academy.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
Guests: Ross Reichard | https://www.linkedin.com/in/ross-reichard-093555226/ and Matt Cox | https://www.linkedin.com/in/matthewcox75/
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Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
#mayokeyintoquality
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In the latest episode of the Key In To Quality podcast, guest Michelle Nordland, manager, Project Management and Value Creation, Department of Radiology, Mayo Clinic gets candid about her approach to transformative improvement and her belief that improvement can start with one person.
In this episode, Michelle shares how she challenges leaders to think differently about Lean methodologies and teaches staff members how to “fish” when it comes to growing and advancing quality improvement in a radiology practice.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
Guest: Michelle Nordland | http://linkedin.com/in/michelle-nordland-2b563339
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Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
#mayokeyintoquality
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What makes quality improvement a daily norm? The mindset that “good enough isn’t good enough,” according to Sean Dowdy, M.D., chief value officer, Mayo Clinic and a recent guest on the Key In To Quality podcast.
In this episode, entitled “Quality Improvement is a Mindset: perspectives from a chief value officer,” Dr. Dowdy talks about his approach to fostering sustained improvement across Mayo Clinic’s multi-site, 80,000 employee enterprise. He shares his leadership philosophy, definition of high reliability, and how Mayo Clinic sets expectations.
The session is ideal for executive leaders/C-suite, board members, patient safety and experience leaders and staff, performance improvement experts.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
#mayokeyintoquality
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
#mayokeyintoquality
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Larry Senn, a pioneer in the field of corporate culture, said “Culture is not an initiative. Culture is the enabler of all initiatives.” That includes quality improvement according to Jessica Stellmaker, supervisor, Specimen Operations, Department of Laboratory Medicine, Mayo Clinic.
On the latest Key In To Quality podcast, Jessica shares a host of leadership best practices when it comes to creating an organizational culture that delivers the best quality outcomes. Chief among her thoughts: empower people to continuously improve and recognize improvement efforts quickly and consistently. Her recognition tactic is creative and motivating!
The session is ideal for quality improvement, medical, and administrative leaders, laboratory leaders, and anyone interested in building a culture of quality improvement.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
Guest: Jessica Stellmaker | https://www.linkedin.com/in/jessica-stellmaker-6aa822110/
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Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
#mayokeyintoquality
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