Episodios
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In this episode, we sit down with LuAnn Giovannelli CCM CAM, CMAA Fellow & GM/COO Bay Colony Community Association. a trailblazer in the private club industry and one of the first female General Managers in the country.
With over 30 years of experience, LuAnn reflects on her rise in a male-dominated field, sharing how she broke barriers while staying true to herself. Her guiding principle? âThereâs no right way to do the wrong thing.â This mantra has not only shaped her leadership style but has also helped her mentor young professionals in the club industry.You will learn about the evolution of club management from the 1980s to today, including how work-life balance expectations have changed for younger generations. LuAnn also opens up about her passion for drag racing, drawing parallels between racing and making fast, confident decisions in leadership. Whether youâre a seasoned club professional or new to the field, LuAnnâs insights on authenticity, mentorship, and handling boardroom dynamics are invaluable.
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Ready to elevate your clubâs next tennis retreat to the next level? Expert Scott Colebourne from Tennis Resorts Online joins us to share his wealth of knowledge on crafting the ultimate tennis getaway for your members. With over 25,000 user reviews backing his expertise, Scott provides practical, actionable advice on selecting top-rated tennis resorts and tailoring experiences to fit the unique needs of your club. Discover his four essential tips that can help you curate an unforgettable tennis vacation that will leave your members raving.
Weâre diving deep into the essentials of customizing on-court experiences, from coordinating with resort staff to ensuring your group's skill levels are matched perfectly. Learn the secrets to effective planning and communication that can transform a good trip into a phenomenal one. Plus, Scott highlights the perks of direct resort communication for better rates and personalized arrangements, alongside the option of private home stays to enhance your club's getaway experience.
This episode is filled with expert insight to ensure your next tennis retreat is nothing short of spectacular for your members!Follow us on the socials
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How important is club culture and social interaction to private club members today? Join us on the Private Club Radio Show as we sit down with Eric Bray from GGA Partners to uncover the findings of an extensive study on member perspectives and preferences. We reveal how younger members' emotional bond with their clubs often outweighs considerations of cost, and why amenities and top-notch service levels are more critical than ever. Discover how the integration of technology is helping clubs strike the perfect balance between high-touch personal interactions and high-tech convenience.
In a shift towards the future, explore how club amenities are evolving to cater to modern member expectations while preserving the social fabric that unites generations. We discuss the transition from fine dining to more casual, memorable dining experiences and the importance of accessibility to amenities. By leveraging commonalities among members and gathering consistent feedback through surveys, clubs can stay ahead of the curve. Lastly, celebrate a significant 14% increase in member loyalty and learn why obtaining feedback from former members is pivotal. For those hungry for more, donât forget to access the detailed member perspectives report at ggapartners.com. Tune in for a wealth of strategies designed to elevate your club experience!
For more detailed insights, don't forget to check out the "Club Members Perspective" report at ggapartners.com.Follow us on the socials
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What can the Country Club of Detroit's historical journey teach us about blending tradition with modernity? Join us as we sit down with Craig Cutler, the club's General Manager, to uncover the club's fascinating transformation from its 1897 inception to its recent renovations. Craig offers a captivating look at how the club has managed to preserve its rich heritage while integrating contemporary amenities, ensuring a balanced experience for both long-time members and newcomers. His insights into fostering strong relationships within the club make this episode a must-listen for anyone interested in the hospitality industry.
Travel with us from the glitzy world of Los Angeles post-production to the storied clubs of Michigan, as I share my career journey that spans iconic venues like the Formosa Cafe and the Greek Theatre. Moving to Michigan brought new opportunities at prestigious spots like the Detroit Athletic Club and the Country Club of Detroit. The episode delves into the invaluable lessons learned from these experiences, emphasizing the importance of building strong relationships with regulars, reinvesting in the club experience, and maintaining a stellar reputationâan ethos I attribute to my mother's influential guidance.
Finally, we explore the impressive renovation projects initiated at the Country Club of Detroit in 2013, from converting an outdated snack bar into a standalone restaurant to the ambitious task of relocating a six-lane bowling alley below grade. Learn how these innovative changes have driven increased revenue and membership without sacrificing user experience. Craig's thoughtful approach to managing growth, member engagement, and staff development, coupled with personal stories and insights on career resilience, rounds out this enlightening discussion. Don't miss out on Craig's wisdom and practical tips for navigating the ever-evolving landscape of the hospitality industry.Follow us on the socials
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Food and beverage success insights from Nicholas Gora, General Manager of Indian Hills Country Club in Tuscaloosa, Alabama.
Join us as we dive into Nicholas's journey of overcoming the challenge of finding the right chef, a quest that saw him navigating through four chefs in six years. Discover how the perfect culinary leader led to a remarkable 40% increase in business, all through a blend of culinary prowess and the ability to connect with club members while understanding the business side of operations. Get ready to learn about the essential qualities that make a chef indispensable in the private golf and country club scene.
This episode also explores the broader transformation of Indian Hills Country Club. Hear about the successful transition of an internal candidate to head chef and the profound impact of a $6 million renovation on membership growth. From new dining facilities to enhanced tennis courts and a state-of-the-art fitness center, find out how these upgrades, paired with a member-friendly reapplication process, have driven new memberships and brought back former members. Join us for an episode packed with valuable insights on club management, personal growth, and the thrilling challenges that come with the territory.Follow us on the socials
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Meet Audra Lucas, the general manager of Shelter Harbor Golf Club, whose unique career was inspired by her grandfather, a long-standing PGA member. Audra shares her compelling journey, from her initial passion for baking to becoming a key leader in the private club industry. She delves into her leadership style, influenced by her family's legacy, emphasizing coaching, mentoring, and creating a performance-driven culture. Audra's experiences offer invaluable insights for anyone interested in the intricacies of private club management, employment culture, and capital improvement trends.
Learn how she has navigated the dynamic environments of both historic and young clubs, tackling everything from innovative member programming to large-scale events. Audra sheds light on the importance of maintaining strong professional relationships and the full-circle moments that define a career in hospitality.Follow us on the socials
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Ever think 80s pop culture could level up your club? Weâre diving into it with Chris Clews. From leadership to member engagement, Chris shows how iconic 80s elements can inject fresh energy into your club, making it more vibrant and successful.
Get ready to see how characters like Spicoli from Fast Times and Lloyd Dobler from Say Anything can inspire a more fun, inclusive atmosphere at your club. Itâs all about turning everyday interactions into unforgettable moments.
And when things get tough? Weâre taking a page from John Benderâs playbook in The Breakfast Club to tackle stress and keep things cool. This episode is packed with practical tips and a good dose of 80s nostalgia to help your club thrive. Donât miss it!Follow us on the socials
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Join us as Anthony Billwin, a seasoned hospitality professional, shares his compelling journey from managing prestigious hotels and country clubs, to becoming an innovator at von Stiehl Winery in Wisconsin. Anthony navigates us through his career shift just before the COVID-19 pandemic and the transformative developments at the winery, including the introduction of a distillery and a cidery, reflecting his unyielding passion for quality and creativity in the wine and spirits industry.
In this episode, we uncover the impressive evolution of von Stiehl, spotlighting its shift from sweet wines to high-end reds and the exciting new additions like a taste test tap system and a thriving cider taproom.
Discover the sustainable practices behind their distillery program, including the creation of grappa from leftover grape skins, and how AI-generated label designs are revolutionizing their branding strategy.
Anthony offers an insider's look at the winery's bold rebranding efforts and the launch of popular new cider flavors, promising an exciting future for von Stiehl Winery. Grab a glass and tune in for a toast to innovation and excellence in winemaking!Follow us on the socials
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In this episode, weâre joined by Jim Miller, PGA, CCM, General Manager at Sonnenalp Club, who takes us on a journey through his remarkable career in the private golf and country club industry. From his early days as a back waiter to his current role as a leading club manager, Jimâs story is a testament to the power of varied experiences and the invaluable role of mentorship. His unique career path, which includes roles as a line cook and head golf professional, has equipped him with a diverse skill set thatâs crucial for maintaining smooth operations and fostering effective communication across all departments.
Jim's insights reveal how his multifaceted background enables him to navigate the complexities of club management with ease, ensuring that every aspect of the club runs like a well-oiled machine. He shares how these experiences have not only shaped his leadership style but have also instilled in him a deep understanding of the importance of teamwork and collaboration. This episode is more than just a discussion on club managementâitâs a compelling narrative on the value of a well-rounded career and the profound impact of mentors who guide you along the way.
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Discover how to transform your leadership approach and create a positive work culture with insights from Maggie Berrigan, the dynamic Beach Club Manager at Westchester Country Club. Maggie dives into her fascinating career journey, sharing stories from her early days in restaurants and private clubs to her time at Augusta National Golf Club during the iconic Masters Tournament.
You'll learn how her decade-long commitment to teaching yoga has profoundly influenced her management style, enabling her to maintain focus and calm in even the busiest times.
Maggieâs approach to leadership and mentorship is nothing short of inspiring.
She believes in fostering a welcoming and supportive environment, especially when mentoring high school and college-aged staff.
Listen as she discusses her strategies for shaping young employees into conscientious and capable individuals, emphasizing the importance of leading by example. Maggie provides invaluable advice on the significance of mental health, staying grounded, and ensuring that her team feels both valued and motivated.
If you're curious about innovations in club management, this episode is packed with fascinating insights. Maggie shares details about the enhanced culinary programs at the club, the focus on healthier food options, and the robust employee recognition initiatives that boost morale. From managing the high-energy environment of a beach club during peak times like the 4th of July, Maggie offers a comprehensive look at how positive leadership and wellness are transforming the hospitality industry.
Tune in for a captivating conversation that promises to leave you inspired and equipped with practical tips for your own leadership journey.Follow us on the socials
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Gain exclusive insight into how thorough background checks prevent problematic individuals from infiltrating elite circles with Dan Klemek, Director of Operations at Kennis / Membervetting
Dan shares his journey from aspiring federal agent to spearheading comprehensive investigations that safeguard club communities and reputations.
Brace yourself for some astonishing revelations as we dive into the complexities of uncovering hidden histories, from shocking affiliations to forgotten social media posts. Our conversation touches on the evolution of social media and the surprises that arise during membership screenings, illustrating the delicate balance between thorough vetting and unexpected findings.
Discover the permanence of online actions and the dual lives people lead as we delve into online investigations and personal profiles. From ghost accounts to anonymous platforms, Dan reveals how the hidden sides of individuals are exposed. Hear stories of secret accounts, such as a police chief's racist posts, and the impact of uncovering relentless online complainers. This episode underscores the value of detailed background checks in maintaining club harmony and preventing disruptions, showcasing the critical role of these investigations in protecting the club's community.Follow us on the socials
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A behind the sceens look at achieving the prestigious Certified Club Manager (CCM) designation with insights from industry professionals Stephanie Peters, James Creamer, and Corey Melroy. Their stories of dedication, perseverance, and collaboration offer valuable lessons for anyone aiming to advance their career in the private golf and country club sector. They recount their journey, including the rigorous preparation process and the profound benefits that come with this professional milestone.
Listen to how professional development courses like BMI create unexpected bonds and lifelong friendships. Our guests share personal anecdotes about how their career paths intertwined and the importance of networking, mutual support, and resilience, especially during the challenges posed by the COVID-19 pandemic. The camaraderie and shared experiences provide a compelling narrative on the power of professional relationships in achieving career goals.
For those aspiring to earn their CCM certification, this episode serves as a rich resource of practical advice and inspiration. Learn from Corey, James, and Stephanie as they offer tips on diligent study habits, the importance of forming supportive relationships, and embracing the journey with a positive mindset. This episode is not just about certification; itâs about fostering a culture of continuous growth, professional development, and community within the private club industry.Follow us on the socials
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In our latest episode with Sarah Mueller, an emotional intelligence expert, trainer, and coach, reveals her own transformative journey from burnout to balance.
Learn how emotional intelligence can be a game-changer, helping you address emotional baggage, live authentically, and challenge those deep-seated beliefs that lead to overworking and neglecting self-care.
We also tackle the prevalent issue of burnout among private club managers who are often caught in the relentless cycle of pleasing others.
Sarah and I discuss how recognizing the signs of burnoutâsuch as exhaustion and lack of fulfillmentâcan be the first step toward taking radical responsibility for your life.
By embracing mindfulness, intentional responses, and building a habit of gratitude, you can realign with your true self, rediscover joy, and ultimately enhance your leadership energy to positively impact your team and club members. Don't miss this enlightening conversation that combines emotional intelligence with practical strategies for a more balanced and fulfilling life.
Pick up Sara's book, The Balanced Life Blueprint, HEREFollow us on the socials
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What if starting as a 15-year-old valet without a driverâs license could lead to becoming the General Manager of a prestigious golf and country club?
Join us as we unravel the incredible journey of Joe Smith on the Private Club Radio Show.
Joe's story is a masterclass in leadership, perseverance, and the value of continuous learning. We'll also hear from Joe Smith, whose rapid ascent from parking cars to managing food and beverage services underscores the transformative power of dedication and attention to detail.
Navigating professional achievements and personal challenges is no small feat, especially when faced with a company bankruptcy during a financial crisis or family health crises.
We discuss the fluidity of work-life balance and how accepting life's inherent imbalance can lead to better harmony, drawing on advice from endurance coaches and personal anecdotes.
As member expectations evolve, so too must club management practices. We explore how creativity in hiring, offering diverse activities, and extensive renovations can invigorate a nearly 40-year-old golf club. From a $5.5 million golf course overhaul to an ambitious clubhouse renovation, this episode highlights the necessity of adaptability and continuous learning in the ever-changing landscape of club management.Follow us on the socials
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Ever wondered what it's like to navigate the high-octane world of hospitality while battling personal demons? Joe Mendez, CMAA chair, joins us to share his raw, unfiltered journey through addiction and sobriety within the hospitality industry.
Joe gives a candid account of his experiences and the urgent need for open conversations and support networks.
Joe's path to becoming a renowned figure in hospitality is anything but conventional. Initially an accounting major and auto mechanic, a chance restaurant job ignited his passion for the industry, prompting a major career shift. Joe's story is one of resilience and transformation, underscoring the power of networking, lifelong friendships, and the vital role of CMAA events in shaping his professional journey.
His return to Las Vegas as a CMAA chairâa full-circle moment from his first industry conferenceâhighlights the importance of community and support in navigating this challenging field.
The conversation doesn't stop at personal stories. We zero in on actionable steps for fostering a more compassionate workplace, such as the creation of a sober support group for club managers.
From LinkedIn posts to real-world meetings, Joe's initiative has provided a lifeline for many. We also explore alternative ways to support colleagues, like thoughtful non-alcoholic gifts, and emphasize the importance of mental health awareness. Join us for a powerful discussion that aims to transform how the hospitality industry addresses addiction and mental health challenges.Follow us on the socials
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Ever wondered how private clubs maintain their exclusivity and reputation? This episode promises to uncover the secrets behind effective member vetting practices with UK investigative journalist Seth Thevoz and member vetting expert Paul Dank. We kick off by contrasting club management practices between the US and Europe, focusing on the invaluable role of thorough background checks and the influence of data protection laws. Our guests share captivating insights into the challenges UK club managers face when seeking guidance from American conventions, all while navigating the more informal nature of their local associations.
Join us as we dive deep into the essentials of member vetting, crucial for preserving a clubâs integrity and harmony. Seth shares international anecdotes from London, while Paul highlights the significance of meticulous vetting processes to prevent future issues. We tackle the complexities of expelling controversial members and the difficulties in gathering reliable information, particularly for international applicants. Gain a better understanding of how clubs in different regions approach governance and member vetting to maintain their esteemed reputations.
In this comprehensive episode, we also explore the evolving dynamics of club membership vetting. Learn about the importance of distinguishing vetting from recruiting functions, and the necessity of robust data retention policies to protect sensitive information. We delve into the role of Open Source Intelligence (OSINT) in modern investigative practices, drawing parallels with academic research methods. Whether youâre a club manager or simply intrigued by the mechanisms of exclusivity, this episode is packed with valuable insights and practical advice. Don't miss out on this thorough exploration of club governance and member vetting practices across continents!Follow us on the socials
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Ever wondered how to effectively manage a board that frequently changes members? This episode takes you through tried-and-true methods for building robust relationships with board members, featuringRyan Doerr, President of Strategic Club Solutions.
Ryan brings his expertise to our discussion, sharing practical strategies for thorough preparation, managing up, and engaging key stakeholders like the president and executive committee.
Learn why boards often fall into the trap of micromanagement and how tools like the RASCI matrix can demystify roles and responsibilities, ensuring smoother operations and stronger governance. We also delve into the delicate balance of confidence and humility in leadership, drawing from Ryanâs extensive experience to provide actionable advice for any leader looking to strengthen their approach.
We wrap up with insights into strategic planning, proper onboarding of board members, and the importance of internal PR campaigns to secure member support for significant projects. For more of Ryan's expertise and to learn about the RACI Matrix, head over to strategicclubsolutions.com or connect with him on LinkedIn.Follow us on the socials
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Starting his career as a busboy and climbing to become a key leader in the private club industry, Jay Hingsbergen, the General Manager of the University Club of Cincinnati, shares his incredible journey and the invaluable lessons he has learned along the way.
We dive into the resurgence of city clubs and the intricate art of creating successful programming that captivates members, emphasizing the importance of mentorship and long-term dedication in this unique field.
Jay brings fresh insights into navigating leadership roles within longstanding institutions. Discover how he blends modern trends and technological advancements to attract a younger crowd while maintaining a cost-efficient operation.
From enhancing social offerings with top-tier sommeliers and mixologists to leveraging a fractional economy for specialized professional services, Jay reveals how external expertise can revolutionize the member experience and foster internal staff development.
This episode is packed with actionable strategies and real-life examples.Follow us on the socials
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Discover how a groundbreaking algorithm is transforming the world of private golf clubs!
Jason Becker joins us to reveal how Golf Life Navigators is revolutionizing membership matchmaking by aligning clubs with members who share similar preferences and needs.
Inspired by the success of dating algorithms, GLN's tool enhances club culture and reduces attrition rates, providing unparalleled exposure for clubs nationwide.
With an impressive track record, Golf Life Navigators has already assisted 55,000 people in finding their ideal clubs, particularly in the popular Sunbelt regions.
Curious about how clubs can maintain a steady pipeline of qualified leads? We unpack GLN's subscription-based program, which has received rave reviews from clubs of all sizes. With features like "Feature Club Friday" e-blasts and customized microsites, GLN ensures clubs stay visible and connected with prospective members 24/7.
Listen as we explore how this innovative approach is a game-changer for membership directors, integrating seamlessly into their existing marketing strategies to boost membership and club visibility in a competitive landscape.Follow us on the socials
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Crafting a leadership brand is more than just a buzzwordâit's about executive presence, storytelling, and ethical clarity.
Ever wondered how to stand out in the competitive world of hospitality, particularly in the exclusive private club sector?
This episode promises to unlock the secrets of personal branding with insights from Tom Wallace from KKW.
We dive into the essence of what makes professionals like chefs, CFOs, and leaders unique, and how they can convey their singular qualities to land top-tier positions. With 2025 around the corner, discover why your LinkedIn profile might be your most powerful tool yet in showcasing your professional identity.
Listen to personal stories and valuable advice that stress the importance of hard work, a love for people, and maintaining a positive attitude over traditional education credentials. Learn how these elements, combined with a robust personal brand, pave the way for a thriving career in hospitality.
Tom Wallace emphasizes the need for confidence, consistency, and a clear set of non-negotiables. We also tackle the potential pitfalls of social media and the importance of maintaining a professional online presence. Learn how to communicate effectively with concise, logical messaging, and understand why brevity can be your ally in professional settings.
This episode is packed with actionable tips to help you navigate the intricacies of personal branding and leadership in today's hospitality landscape.Follow us on the socials
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