Episodios
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Hello, and welcome to Episode 245 of the People Powered Business Podcast!
Today on the podcast I’m joined by Ryan Griffin, MD of Chunky Duck, to talk about leading and managing a remote team.
Like many of us entrepreneurs, Ryan’s journey to his current business has not been a straight line. Initially a professional baseball player, he returned to Australia ready to start his career in digital marketing. He worked for many years in marketing agency before turning to scuba diving and juggling freelancing. As Covid hit he went all in on his own digital agency – now known as Chunky Duck.
In today’s discussion Ryan shares the benefits and challenges of managing a remote team, some of the great initiatives he has put in place to create connection and enable collaboration, and why he thinks it’s a great move in terms of attracting and retaining the best possible people.
If you’d like to connect with Ryan you can find him on LinkedIn here, or head over to Chunky Duck to check out their work.
As always, I’d love you to join us inside our free Facebook Group, HR Support for Australian Businesses, so I can learn more about what’s working for you and any challenges you might be having. Join Here.
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Hello, and welcome to Episode 244 of the People Powered Business Podcast!
Can you believe it’s already November? The year is flying by, and here we are with another important topic for business owners just like you.
In today’s episode, we’re diving into an area that’s critical but often misunderstood: redundancies.
Recently, I’ve been hearing about a surge in redundancies, especially in business groups, networks, and conversations with peers. But the big question is – are all of these redundancies legitimate, or are they sometimes being used as a workaround for performance issues that should have been managed differently? In this episode we explore why it’s so essential to get this right and discuss the real reasons for this trend.
Inside our People Powered HR community, each month we focus on a specific theme from The P.E.O.P.L.E Pathway. October’s focus was on ‘Exit’ – a challenging but necessary part of business and people management.
The reality is that people will exit our business, whether we choose to exit them or they resign. If we need to exit someone from our business, a redundancy may well be a valid way to do this, but we need to understand when and how they should be used. So today, I’ll share three key insights to help you navigate redundancy in a way that’s both compliant and compassionate.
In This Episode:
What is a Redundancy and When is it Genuine?
Redundancy is not as simple as many think. According to the Fair Work guidelines, redundancy is genuine when an employer no longer needs a role to be performed by anyone – not just one person – due to reasons like new technology, restructuring, or closing of operations. But here’s the critical part: redundancy cannot be used as a substitute for poor performance management. Following the correct consultation process, especially if employees are covered under awards, is a requirement to avoid the risk of unfair dismissal claims.
The Difference Between Redundancy and Performance Management
I’ve observed that some employers, especially during slower business periods, may attempt to label dismissals as redundancies. Often, this is because performance issues were allowed to continue unchecked, making redundancy seem like a convenient solution. However, if not managed properly, this can lead to costly repercussions, including redundancy pay in small businesses or even an unfair dismissal claim. It’s essential to distinguish between a genuine redundancy and cases where performance management should be applied.
Top Tips for Exiting a Staff Member with Integrity and Care
Exits are never easy, but there are ways to make the process smoother for all involved. First, get comfortable having difficult conversations, and address performance concerns early. Use the probationary period to its fullest extent, keeping minimum employment standards in mind. Practise compassion and approach every exit with honesty and facts, avoiding emotional responses. And finally, don’t be afraid to get help – navigating exits properly can protect your business and uphold dignity for all parties.
As always, I’d love you to join us inside our free Facebook Group, HR Support for Australian Businesses, so I can learn more about what’s working for you and any challenges you might be having. Join Here.
And as I mentioned, if you’d like to learn more about People Powered HR, you can get all the details and join us by clicking here.
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Hello, and welcome to Episode 243 of The People Powered Business Podcast!
In today's episode, we’re exploring a topic that is no longer just a ‘nice-to-have’ for organisations but an absolute necessity—workplace flexibility. We’ve touched on some of the legalities and frameworks before, but today, we’re going to dive deeper into why flexibility is a critical component of retaining top talent.
What We’ll Cover
Last week, we revisited the foundations of workplace relations laws, including the National Employment Standards (NES), and one of the cornerstones of these laws is the right to request workplace flexibility. Interestingly, in our Facebook Group, a recent discussion around a redundancy situation brought up some really important questions around flexible working.
So, today we’ll address key aspects of workplace flexibility, including:
Understanding the legal side of flexibility – what the NES says about requests for flexible work.
Why flexibility is so important to employees – it’s more than just a perk, it’s an expectation.
The business case for flexibility – why offering it is essential for attracting and retaining talent, improving morale, and boosting productivity.
What Does Flexibility Mean Under the NES?
Under the National Employment Standards, certain employees, like parents or caregivers, have the legal right to request flexible working arrangements. This can involve changes to working hours, work patterns, or even the location of work (e.g., working from home).
Eligible employees need to have been with the employer for at least 12 months, and these requests must be related to specific circumstances such as being a parent of school-aged children or younger, being a carer, living with a disability, being 55 or older, being pregnant, or supporting someone experiencing family or domestic violence. There are clear guidelines around how these requests should be made and how employers are required to respond.
Why Flexibility is Vital to Employees
Flexible working arrangements are no longer seen as a luxury; for many employees, they’re a dealbreaker. According to a recent HRM article, 78% of employees won’t consider working for a company that doesn’t have a formalised flexibility policy. In fact, almost half of the candidates surveyed said they’ve declined job offers due to a lack of flexibility.
This shift in employee expectations highlights how crucial it is for businesses to adapt. Flexibility isn’t just about working from home; it can encompass working hours, patterns, and arrangements that cater to individual needs.
The Business Case for Flexibility
If you’re looking to attract and retain top talent, offering flexibility is a must. It’s not just about ticking a box – it has real, tangible benefits for businesses:
Improved employee engagement: 61% of employees report feeling more engaged at work when they have flexible arrangements in place.Increased productivity: When employees can work in ways that suit their personal lives, productivity often gets a boost.Better morale: Flexible work has been shown to reduce stress, burnout, and absenteeism, which creates a more positive work environment.Cost savings: From lower office costs to fewer lost workdays, businesses that offer flexibility often see financial benefits.There’s also the principle of reciprocity, as highlighted by Robert Cialdini in his work on persuasion. When businesses offer flexibility, employees tend to respond with increased loyalty and effort, creating a win-win for both parties.
Beyond Location: Thinking Creatively About Flexibility
When we think about flexibility, it’s easy to focus only on working from home. But flexibility can take many forms. It could mean adjusting hours or work...
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Hello and welcome to Episode 242 of The People Powered Business Podcast.
Today we’re diving into a fundamental piece of legislation that every small business owner in Australia needs to be aware of: the National Employment Standards, or NES.
If you’ve ever wondered what your minimum obligations are as an employer, or if you want to make sure you’re compliant with Australian employment laws, then today’s episode is for you. We’ll cover what the NES is, what it means for your business, and why it’s critical to understand the rights and entitlements of your employees under this legislation.
We start out by zooming up and taking a big picture look at the NES and where it fits into the industrial relations system, including who these minimum entitlements apply to.
We then take a deep dive into the 12 entitlements.
Finally I share some of the most common misconceptions I hear and share why compliance is so important for your business.
As always, I’d love you to join us inside our free Facebook Group, HR Support for Australian Businesses, so I can learn more about what’s working for you and any challenges you might be having.
Join Here.
https://www.facebook.com/groups/hrsupportaustralia
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Hello and welcome to Episode 241 of the People Powered Business Podcast!
Today we are bringing you a discussion from the archives, that we featured back on Episode 128 of the podcast, and that has proven to be one of our most popular episodes yet!
In this discussion I am joined by Charissa Lim of Impact Persona to chat all things Psychometrics Assessments, especially in the recruitment process.
Charissa is a Certified Behavioural Consultant and DISC advocate who’s passionate about helping businesses gain first-hand insights into the people's behavioural traits through one of the world's most popular personality profiling tools.
She's on a mission to save businesses and hiring managers time and money - especially those who find psychometric assessment reports complex and not to mention, costly.
Working with hiring managers, recruiters and career coaches, Charissa has created a variety of bespoke DISC reports that are not only cost-effective but are also very simple to digest.
People come with different personalities. Charissa's goal is to harness the power of DISC Profiling to help her clients make informed hiring decisions, and identify the most ideal candidates that would best fit the business culture or role requirements.
If you’d like to contact Charissa you can reach her on LinkedIn here:
https://www.linkedin.com/in/charissalim/
Or via her website:
https://www.impactpersona.com.au/
If you’d like to ask questions or start a discussion about using psychometrics in the workplace, I have an invitation for you.
An Invitation
Would you like to connect with other like-minded business owners, leaders and managers experiencing similar situations with their team? Join the discussion inside our free Facebook Group – HR Support for Australian Businesses.
https://www.facebook.com/groups/hrsupportaustralia
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Hello and welcome to Episode 240 of The People Powered Business Podcast.
Today we are continuing the conversation on performance reviews, but shifting to a sightly more practical, and sometimes challenging element of the review process – setting Key Performance Indicators – or KPIs as part of the review.
In this discussion I unpack the synergy between KPIs within Position Descriptions and at review time, and how they are both important.
We then look at the SMART goal setting framework as a great model to create KPIs using. Ensuring KPIs are specific, measurable, achievable, relevant and time bound is essential to crafting KPIs that are clear and aligned to the role, the individual and the business objectives.
Finally we discuss the importance of engaging employees in the KPI setting process to give them ownership over their goals and help to engage them in the future direction of their career.
As always, I’d love you to join us inside our free Facebook Group, HR Support for Australian Businesses, so I can learn more about what’s working for you and any challenges you might be having.
Join Here - https://www.facebook.com/groups/hrsupportaustralia
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Hello and welcome to Episode 239 of The People Powered Business Podcast.
Today we are continuing the conversation on performance reviews, but today we are focusing on retention – and looking at how conducting effective performance reviews improves retention and reduces turnover.
We kick off this episode by taking a look at some of the ways reviews create engagement and ultimately this drives improved retention. We look at reviews as development opportunities and aligning the right development plans with individuals career goals and objectives. We go on to look at the role of reviews in succession planning in your business and how it can highlight training and development requirements.
Finally we look at the feedback you receive as a business owner or manager in review meetings, and how taking this feedback and information to create positive change in your business plays a role in improving retention.
As always, I’d love you to join us inside our free Facebook Group, HR Support for Australian Businesses, so I can learn more about what’s working for you and any challenges you might be having.
Join Here.
https://www.facebook.com/groups/hrsupportaustralia
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Hello and welcome to Episode 238 of The People Powered Business Podcast.
Today we are continuing the conversation we started last week on performance reviews, but today we are focusing on timing – and looking at how often you should be doing performance reviews.
We start today's episode by discussing how the regularity of reviews impacts engagement and productivity. I shared some statistics and data to help demonstrate this including:
An article from Cultureamp that found that “companies that conduct effective performance reviews are 30% more likely to meet their financial goals”.
Research from Gallup that found that “80% of employees who have received meaningful feedback in the last week are fully engaged”
And finally an article from Smartcompany referencing Gallup research that showed that conducting performance reviews boosts productivity by 56%!
We then looked out how to choose the right cadence and timing cycle for reviews in your business. The thing is, there is no one-size-fits-all approach to performance reviews, factors like your business size, industry, and team dynamics will all impact and dictate the cadence.
Finally we discussed whether you can do reviews too often, and what review fatigue looks like.
As always, I’d love you to join us inside our free Facebook Group, HR Support for Australian Businesses, so I can learn more about what’s working for you and any challenges you might be having.
Join Here.
https://www.facebook.com/groups/hrsupportaustralia
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Hello and welcome to Episode 237 of The People Powered Business Podcast.
Today we are tackling a topic that I know many business owners struggle with, and that is conducting effective performance reviews.
Maybe you can relate. Perhaps you’ve found that your reviews aren’t very meaningful, or that you want it to be consistent – but time constraints get in the way. Maybe you aren’t sure what questions to ask, or you have managers in your business that need training on how to do them. Like many people you may be worried about how to do reviews that don’t result in a pay rise request, or you aren’t sure how to give specific feedback. Let’s face it, we know reviews can be anxiety provoking for everyone involved.
So today I am going to share with you why reviews are so important, the 5 most common mistakes I see business owners make when it comes to conducting reviews, and I’m encouraging you to take one action step towards implementing or improving your reviews.
As always, I’d love you to join us inside our free Facebook Group, HR Support for Australian Businesses, so I can learn more about what’s working for you and any challenges you might be having.
Join Here.
https://www.facebook.com/groups/hrsupportaustralia
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Hello and welcome to Episode 236 of The People Powered Business Podcast.
We talk a lot in business and leadership circles about our communication styles don’t we?
About how we deliver our message, how we give feedback, the words we use, our tone, pace, timing.
We talk a lot about talking, but less about listening, so that’s what we’re tackling today.
In today’s episode we look at why listening effectively as a leader is so important, I unpack the 4 types of listening as discussed in this HRM article and we look at how to adapt and leverage your style and the different styles to the occasion.
As always, I’d love you to join us inside our free Facebook Group, HR Support for Australian Businesses, so I can learn more about what’s working for you and any challenges you might be having.
Join Here.
https://www.facebook.com/groups/hrsupportaustralia
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Hello and welcome to Episode 235 of the People Powered Business Podcast!
Today I am delighted to be joined by guest expert Stacey Hughes from Stacey Hughes Co to talk all thing Meta and LinkedIn paid ad campaigns for your recruitment projects.
Stacey spent years learning how to craft compelling recruitment ad campaigns via Meta in her Allied Health practices, and now specialises in working with business owners to learn how to run profitable ads through her Fab Ads Club.
In today’s discussion we unpack:
When Meta or LinkedIn ads can work for recruitment; The various strategies to consider; What types of content and visuals work best; Thinking about which platforms your ideal applicant is spending time consuming content on; What application processes work best; And much more!If you’d like to connect with Stacey, her website is:
https://www.staceyhughes.co/homepage
Her Instagram handle is @staceyhughes.co
And you can find her on LinkedIn here:
https://www.linkedin.com/in/staceyhughes/
An Invitation
Would you like to connect with other like-minded business owners, leaders and managers experiencing similar situations with their team? Join the discussion inside our free Facebook Group – HR Support for Australian -Businesses.
https://www.facebook.com/groups/hrsupportaustralia
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Hello and welcome to Episode 234 of The People Powered Business Podcast.
Today we are answering a question from our listener Virginia who asks: "How do you pass on feedback regularly to let staff know they’re doing good (other than saying that… it gets repetitive and seems… contrary?) What are appropriate ways to show your appreciation?”
What a great question! To help answer this I am going to zoom up and look at:
What are the different types of feedback we should all be giving our teams?Explore the different ways to deliver any feedback;Discuss what we should be giving feedback on;Unpack when is the best time to give feedbackThen we’ll delve into the core of Virginia’s question and discuss the different ways to show appreciation to your team members;And we’ll finish of by discussing what matters to the employee when it comes to getting feedback.Giving feedback is such an important part of a role as a leader within our business, and I loved this question because it focused on positive praise and appreciation rather than dealing with negative performance.
If you have a question you’d like me to answer in a future episode, simply email it to [email protected] or join our Facebook Group – details below.
As always, I’d love you to join us inside our free Facebook Group, HR Support for Australian Businesses, so I can learn more about what’s working for you and any challenges you might be having.
Join Here - https://www.facebook.com/groups/hrsupportaustralia
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Hello and welcome to Episode 233 of The People Powered Business Podcast.
Did you know that nearly 46% of new hires fail? Almost half! If you have ever been through a recruitment process for it only to end in disaster you will know the pain, frustration, cost and time associated with having to start the process again.
The good news is it doesn’t have to be this way! By following a few fundamental tips that I share in this episode you can really simply increase the success of your recruitment project and hire the right person the first time for your business!
Join us in this episode as I share the 3 key ingredients to hiring success.
As always, I’d love you to join us inside our free Facebook Group, HR Support for Australian Businesses, so I can learn more about what’s working for you and any challenges you might be having.
Join Here.
https://www.facebook.com/groups/hrsupportaustralia
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Hello and welcome to Episode 232 of the People Powered Business Podcast.
Today we are taking a look at an important HR metric that every organisation should be measuring – employee turnover.
We start by defining employee turnover, and the different types of turnover we may want to measure.
We then look at why it’s such an important metric to measure, no matter the size of your business.
And then is share the simple way to calculate your current turnover rate.
As always, I’d love you to join us inside our free Facebook Group, HR Support for Australian Businesses, so I can learn more about what’s working for you and any challenges you might be having.
Join Here.
https://www.facebook.com/groups/hrsupportaustralia
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Hello and welcome to Episode 231 of the People Powered Business Podcast!
Today I am delighted to be joined by guest expert Ange Fragiacomo from Conscious Living Hub to talk Workplace Wellbeing.
Ange has over 20 years of experience in the wellbeing space, and is dedicated to supporting workplaces in enhancing their organisational wellbeing. Ange’s wholistic program offers an opportunity to assess current workplace practices, identify business needs, and evaluate team functionality. By fostering honest conversations and empowering organisations to find immediate solutions, Ange facilitates meaningful change at all levels.
If you’d like to connect with Ange you can visit her website here: https://consciouslivinghub.com.au/
An Invitation
Would you like to connect with other like-minded business owners, leaders and managers experiencing similar situations with their team? Join the discussion inside our free Facebook Group – HR Support for Australian -Businesses.
https://www.facebook.com/groups/hrsupportaustralia
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Hello and welcome to Episode 230 of the People Powered Business Podcast.
Today we are taking a look at yet another legislative change that is upon us – this time relating to casual employees.
We start by discussing what these key changes are including:
The new definition of a casual employee; The fact that the contract is no longer king; The need to consider the totality of the employment relationship; The obligation of employers to get the engagement right from the outset; The new casual conversion pathway; Updates to the provision of a new Casual Employment Information Statement.We then take a look at the risks, and incredible fines, that employers may face if they get this wrong.
Finally we discuss how these changes impact your current casual team members.
As always, I’d love you to join us inside our free Facebook Group, HR Support for Australian Businesses, so I can learn more about what’s working for you and any challenges you might be having.
Join Here.
https://www.facebook.com/groups/hrsupportaustralia
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Hello and welcome to Episode 229 of the People Powered Business Podcast.
Today we are answering another listeners question which is: what can I do when an employee is taking sick leave but I know they are not actually sick?
Sick and Carers Leave can be one of the trickiest types of leave to manage, and because it is a protected workplace right, there is often little an employer can do if they think an employee is using sick leave for other purposes.
In this episode we unpack what Sick and Carers leave is, and what the entitlement each employee has to this sort of leave.
We discuss an employers rights if they feel sick leave is being used inappropriately.
And finally we look at what we can do to protect our businesses around excessive and inappropriate sick leave usage.
As always, I’d love you to join us inside our free Facebook Group, HR Support for Australian Businesses, so I can learn more about what’s working for you and any challenges you might be having.
Join Here.
https://www.facebook.com/groups/hrsupportaustralia
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Hello and welcome to Episode 228 of the People Powered Business Podcast.
Today we’re chatting about something that I can’t quite believe we have never discussed on the podcast – whether an employee should work through their notice period.
Today I discuss what notice period might apply and when notice needs to be provided, I share some thoughts on what your notice periods should look like and we cover off whether employees get to make their own decisions on their notice period and what should happen during this time.
Then we shift focus to whether you should have an employee work through their notice period, or pay them out in lieu. I share my considerations when making decisions about this, and that it’s something to very much consider on a case by case basis.
As always, I’d love you to join us inside our free Facebook Group, HR Support for Australian Businesses, so I can learn more about what’s working for you and any challenges you might be having.
Join Here.
https://www.facebook.com/groups/hrsupportaustralia
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Hello and welcome to Episode 227 of the People Powered Business Podcast.
Today I am sharing with you a conversation that Juliet Robinson (Big Goals) and I had over on the Grow Your Influence podcast a little while back.
Dealing with toxic employees, and navigating a workplace culture that has become toxic is something I get asked about often – and it can be incredibly stressful and challenging as a leader and business owner.
But there are things you can do to change a toxic culture, and that’s what we share in this discussion.
I’d love to hear from you, and how you have navigated challenges with toxic team members in the past. I’d love you to join us inside our free Facebook Group, HR Support for Australian Businesses, so I can learn more about what’s working for you and any challenges you might be having.
Join Here.
https://www.facebook.com/groups/hrsupportaustralia
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Hello and welcome to Episode 226 of the People Powered Business Podcast.
Well we have hit the time of year where motivation tends to be low – so today we’re talking about giving your team a mid-year motivation boost with a mid-year reset.
Firstly I’ll chat about why motivation wanes at this time of year. From the high energy and enthusiastic start to the year, post Easter we always see a decline in motivation. Coupled with that it’s cold and miserable, we’re tired and on any given day every second person is sick!
And that’s why it’s so important to give your team a motivation boost right now. You can rest assured if you’re feeling blah – your team are too! Focusing on motivating the team right now will certainly set you up for a better second half of the year and let’s face it, we all need something to focus on and look forward to.
We wrap up this episode with my sharing some of my favourite mid year motivation boosting strategies and tactics.
But I’d love to hear about what you’re doing to motivate your team mid year, so I’d love you to join us inside our free Facebook Group, HR Support for Australian Businesses, so I can learn more about what’s working for you and any challenges you might be having.
Join Here.
https://www.facebook.com/groups/hrsupportaustralia
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