Episodios
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Last weekend here we had our Christmas pageant in the city. Which means the most magical time of the year is upon us, to take over our minds and our to do lists. And that means it is time to start planning if you want to run a successful eCommerce Christmas promotion.
As a brand owner or as a retailer, hopefully you are already thinking about your Christmas marketing, but if not, you really do need to work on this now if you want to close out the year with a successful holiday sales season.
Because demand increases so much at this time of year, it can almost be like fishing in a barrel â it really is the time of year that you, as the business owner, get to generate the bulk of your revenue and profits.
In this episode, I share some insights about online shopping behaviour that are relevant right now. And then we're going to dive into some tips for your marketing to make sure that you have a super successful Christmas and holiday sales season and have a fabulous final quarter of the year.
Episodeâs Show Notes: https://www.catherinelangman.com/episode-249/
Links mentioned in this episode:
If youâd like help to achieve your goals in 2024 I invite you to have a chat to find out how we can make that happen together.
https://productpreneurmarketing.com/lets-talk
Christmas Campaign Planning workshop - www.catherinelangman.com/workshop
Other Ways To Enjoy This Episode:
Listen on Apple Podcasts: https://podcasts.apple.com/au/podcast/scale-my-ecommerce-store/id1496911739
Listen on Spotify: https://open.spotify.com/show/3NLRaZh2ReX0Iy7met8HK6
Youtube: https://www.youtube.com/@scalemyecomstore -
This year has seen some major shifts and changes in terms of eCommerce and digital marketing, making it harder than ever to drive traffic to your website and generate consistent, predictable sales.
So, as we hurtle towards the end of 2024, and with the biggest peak sales moments still yet to comeâŠ
I wanted to spend a bit of time sharing whatâs currently working in eCommerce marketing â so that you can focus on the right strategies to capitalise on the increased consumer demand about to come your way.
Today on the show, Iâm joined by my team member, eCommerce strategist Narelle Spencer. We discuss the underlying factors that are impacting traffic and sales right now, and share what is working and what isnât when it comes to marketing and advertising.
If you want to close out the year on a high, this conversation is a must-listen!
Episodeâs Show Notes: https://www.catherinelangman.com/episode-248/Other Ways To Enjoy This Episode:
Listen on Apple Podcasts: https://podcasts.apple.com/au/podcast/scale-my-ecommerce-store/id1496911739
Listen on Spotify: https://open.spotify.com/show/3NLRaZh2ReX0Iy7met8HK6
Youtube: https://www.youtube.com/@scalemyecomstore -
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Have you ever noticed that some customers will buy very quickly after clicking on an ad or discovering you on social media.
And then some customers will visit your website multiple times over several weeks, and maybe hang around on your email list for months, before they finally decide to buy during a major sale event.
On the one hand, this is why we do things like retargeting ads and use email popup forms to invite website visitors to subscribe, so that you can follow up with them after they leave your website.
But stillâŠwhat gives?
The other day, I had the most interesting conversation with someone about this exact scenario, and I discovered that there is, in fact, a whole lot of data about these two very distinct buyer types.
So, whilst the current economic environment is making many consumers rethink and pull back on their spending, this isnât necessarily true for all consumers. Bucking the trends of frugality and motivated by a desire for quality brands, these top spending consumers are driving discretionary spending and creating a fast lane in what has really become a two speed economy.
I think it goes without saying that all of us want more of those top spending customers, who make quick purchase decisions when they discover the right brand for them, and less of the ones who dilly dally and hang around for weeks or months until they get a big enough discount!
Episodeâs Show Notes: https://www.catherinelangman.com/episode-247/
Links mentioned in this episode:
If youâd like help to achieve your goals in 2024 I invite you to have a chat to find out how we can make that happen together.
https://productpreneurmarketing.com/lets-talk
https://www.catherinelangman.com/christmas
https://www.catherinelangman.com/free-coaching-session/
Other Ways To Enjoy This Episode:
Listen on Apple Podcasts
Listen on Spotify
Youtube
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What do you do when youâve just given birth to your first baby, itâs the middle of Covid lockdowns and youâre struggling with mastitis and canât feed your baby?
Well, if youâre my guest today, you invent a new product that takes the market by storm!
Today on the show, Iâm joined by Elysia, founder of Meke Baby, an incredibly innovative portable breastmilk warmer.
Elysia essentially created an entirely new product category in the market. In our conversation today, she described everything from the moment of inspiration, through the design, prototyping and testing phase, her launch to market and how sheâs scaled her business.
In just 18 months, sheâs grown rapidly, now with a substantial team, launching new products and expanding internationally!
I know youâll enjoy this story, so without further ado, letâs welcome Elysia to the show.
Episodeâs Show Notes: https://www.catherinelangman.com/episode-246/
Links mentioned in this episode:
If youâd like help to achieve your goals in 2024 I invite you to have a chat to find out how we can make that happen together.
https://productpreneurmarketing.com/lets-talk
https://mekebaby.com/
https://www.instagram.com/mekebaby.au/?hl=en
https://www.facebook.com/mekebaby.au/
Other Ways To Enjoy This Episode:
Listen on Apple Podcasts: https://podcasts.apple.com/au/podcast/scale-my-ecommerce-store/id1496911739
Listen on Spotify: https://open.spotify.com/show/3NLRaZh2ReX0Iy7met8HK6
Youtube: https://www.youtube.com/@scalemyecomstore
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Recently I was chatting with one of my past Mastery clients who I now count as a good friend and she was telling me about one of her stockists, an ecommerce retail store in a very specific niche.
This online store had been given some bad advice about scaling her business, particularly about Facebook ads.
It was such damaging advice and nearly sent the poor woman bankrupt!
The conversation got me to thinking a lot about two things:
1. What are we all optimising for in our business? Growth? Profitability? Time? These are opposing forces and you can't maximise them all at the same time.
And
2. A lot of business owners just donât figure out a way to pay themselves. Sometimes this is a lack of knowledge around managing cash flow and generating profit.
Sometimes itâs a conscious decision to delay the payday to some potential future date when a big vision is realised and, perhaps, the business sold, and to keep reinvesting every possible dollar in the business towards that end goal.Building a business with predictable, profitable growth can feel obvious in theory... but is often overwhelming in execution.
Getting caught up in that âgrowth at all costsâ mentality often results in an entrepreneur constantly chasing shiny objects. Jumping from one expert or program making big promises to another, without actually taking the time to learn the fundamentals of business.
Or without realising that the fastest way to growing a successful business is a lot like getting fit â it takes dedicated practice and repetition with constant improvements over time.
What is actually required in business is a simple daily framework for planning and executing profitable growth, that you practise every day.
Episodeâs Show Notes: https://www.catherinelangman.com/episode-245/
Links mentioned in this episode:
If youâd like help to achieve your goals in 2024 I invite you to have a chat to find out how we can make that happen together.
https://www.catherinelangman.com/getmoresales
https://productpreneurmarketing.com/lets-talk
Other Ways To Enjoy This Episode:
Listen on Apple Podcasts
Listen on Spotify
Youtube
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When you first launch a business, everything feels new and shiny and exciting. But also slightly terrifying and overwhelming because you donât know anything about growing a business yet.
But when you learn the right skills to drive growth, and you start to see the results of your efforts and feel more in control of the outcome, thatâs when confidence comes.
I love sharing these stories of growth and transformation, and today I have an impressive one to share with you!
Shayna Stalker is the founder of The Waste-Free Home, a New Zealand based eCommerce store selling really beautiful, high quality, eco-friendly products for the home.
In the last 6 months, Shayna has grown her business by more than double, plus sheâs been able to work on designing and producing an exciting new range of her own products.
On top of that rapid growth, Shayna has also mastered a bunch of new skills and has a new, much deeper understanding of what drives her business growth, which is incredibly empowering.
Tune in to hear Shaynaâs story >>
Episodeâs Show Notes: https://www.catherinelangman.com/episode-244/
Links mentioned in this episode:
If youâd like help to achieve your goals in 2024 I invite you to have a chat to find out how we can make that happen together.
Free Growth Strategy: https://productpreneurmarketing.com/lets-talk
https://thewastefreehome.co.nz/
https://www.instagram.com/thewastefreehome/
https://www.facebook.com/thewastefreehome/
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Are you subscribed to my podcast? If youâre not, I want to encourage you to do that today. I donât want you to miss an episode. Iâm adding a bunch of bonus episodes to the mix and if youâre not subscribed thereâs a good chance youâll miss out on those. Click here to subscribe in iTunes!
Now if youâre feeling extra loving, I would be really grateful if you left me a review over on iTunes, too. Those reviews help other people find my podcast and theyâre also fun for me to go in and read. Just click here to review, select âRatings and Reviewsâ and âWrite a Reviewâ and let me know what your favourite part of the podcast is. Thank you!
Other Ways To Enjoy This Episode:
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There are a tonne of things you can do to help grow your customer base in your eCommerce business.
Strategies that increase credibility and trust, like social proof, media coverage, awards or being stocked in well-known retail stores. Or risk-reversal strategies like money back guarantees, free shipping and the like.
But, what about running a giveaway or a competition?
This strategy actually fulfils a couple of purposes: it helps you to grow your audiences of potential customers, AND it can help increase the number of customers who try your product and ultimately buy from you.
So in this episode, Iâm going to share a few different ways to approach this strategy so that you can maximise the positive impact on selling more product and growing your business.
Episodeâs Show Notes: https://www.catherinelangman.com/episode-243/
Links mentioned in this episode:
If youâd like help to achieve your goals in 2024 I invite you to have a chat to find out how we can make that happen together.
Free Growth Strategy: https://productpreneurmarketing.com/lets-talk
https://www.catherinelangman.com/launch/
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What if I told you that youâre just one email away from boosting your revenue by thousands! The moment you shift your focus towards growing and nurturing your email list instead of chasing social media followers, or that fleeting dopamine hit you get when a piece of social media content gets a flurry of likes, is the moment when your business will truly take off.
I know, I know â I sound like a broken record, but your email list is really THAT important! You might feel like it takes too long, you've tried everything, or you would rather focus on your social media. Well if that rings true to you, I'm here today to challenge that mindset and help you recognize the incredible value of email marketing.
In this episode, I share all the reasons why your email list should take centre stage over your social media followers. While social media is great for organic marketing, having a large following doesn't always translate into revenue. Whereas, your email list is your direct line to your audience of buyers where you get to make a bigger impact on the market all while scaling your unstoppable eCommerce business! Honestly â what more could you ask for?!
Episodeâs Show Notes: https://www.catherinelangman.com/episode-242/
Links mentioned in this episode:
If youâd like help to achieve your goals in 2024 I invite you to have a chat to find out how we can make that happen together.
Free Growth Strategy: https://productpreneurmarketing.com/lets-talk
Other Ways To Enjoy This Episode:
Listen on Apple Podcasts
Listen on Spotify
Youtube
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Iâm sure we can all agree that building a business is hard work. As my Gran used to say, if it was easy, everyone would do it.
But, when things get hard, or when we try things that donât work out how we want them to, it IS hard to persist towards achieving your big goals and vision.
My guest on the show today is Lisa Munro, founder of Happy Tummies. Lisaâs business started with the goal of making life easy for families with kids that have allergies. In that endeavour, sheâs tried many different strategies to grow so that she can help more and more kids with allergies, but a lot of the time things donât work out or are just a plain hard slog with little reward.
But Lisa remains the most persistent, determined and motivated entrepreneur I know. And testament to her approach is the success she has achieved.
Now, Lisa owns a warehouse with a commercial kitchen, has a team working for her â including a French chocolatier, has developed her own brand range of allergy-free foods that now make up 25% of her turnover, and she keeps growing at a fast clip year on year!
Tune in to hear Lisaâs story!
Episodeâs Show Notes: https://www.catherinelangman.com/episode-241/Links mentioned in this episode:
If youâd like help to achieve your goals in 2024 I invite you to have a chat to find out how we can make that happen together.
Free Growth Strategy: https://productpreneurmarketing.com/lets-talkWebsite: https://happytummies.com.au/
Instagram: https://www.instagram.com/happytummiesptyltd/
Facebook: https://www.facebook.com/happytummiesptyltd/
Tik Tok: https://www.tiktok.com/@happytummiesptyltdOther Ways To Enjoy This Episode:
Listen on Apple Podcasts
Listen on Spotify
Youtube
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The other day, I read the report a business buddy received from their ad agency. It said âthis traffic ad isnât converting but the traffic is good because itâs feeding your retargeting campaign.â
Only, there was no retargeting campaign!!
And frustratingly, my friend just had no idea, because she hadnât taken it upon herself to learn anything about how those ads should work.
This scenario happens all too often, and is precisely why I am such a huge advocate for education.
Even more frustrating, is the fact that whatâs working with ads now is not what worked even 6 months ago, and keeps changing rapidly.
So today on the show, Iâm going to share ONE Meta ad strategy that ALL eCom businesses should be utilising right now, no matter if they are a start-up or a 20-year-old multi-million-dollar brand.
Links mentioned in this episode: If youâd like help to achieve your goals in 2024 I invite you to have a chat to find out how we can make that happen together.
Workshop: https://www.catherinelangman.com/workshop
Free Growth Strategy: https://productpreneurmarketing.com/lets-talk
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Thereâs an old saying that necessity is the mother of all invention, and in my experience, some of the coolest, most innovative products have been invented to solve specific problems and needs.
I love the process of innovation, where you try and create a new solution that doesnât exist yet. The creative thinking, problem solving, and brainstorming different solutions is super fun.
But itâs a whole next level when it comes to making that thing a commercially viable product that you can profitably launch to market.
Being able to manufacture something at a price point that customers will pay. The logistics of being able to ship your products and fulfil orders. What standards, if any, do you need to test for and comply with.
My guest today is Regan Merka, inventor and founder of Burleigh Wagon, which is honestly one of the coolest products ever. The Burleigh Wagon is a wagon, it's a stroller, it's an esky cooler and itâs making family outings better than ever!
Regan joins me on the show to share her journey of innovation and growth, from the seed of an idea to a brand that won a deal on Shark Tank and is now available both here in Australia and in the US! Itâs a wild ride â youâre gonna love it.
Links mentioned in this episode:
If youâd like help to achieve your goals in 2024 I invite you to have a chat to find out how we can make that happen together.
Links mentioned in this episode:
If youâd like help to achieve your goals in 2024 I invite you to have a chat to find out how we can make that happen together.
Episodeâs Show Notes: https://www.catherinelangman.com/episode-239/
Free Growth Strategy: https://productpreneurmarketing.com/lets-talk
https://burleighwagon.com.au/products/wagon
https://www.instagram.com/burleighwagon/
https://www.facebook.com/BurleighWagon/
https://www.tiktok.com/@burleighwagon
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Many eCommerce brands make almost as much money in the 4th quarter of the year â October to December â than they do the rest of the year. And by results, I mean â this is the time of year that many brands make most of their profits for the year.
Why?
Two reasons:
These brands have excelled at their marketing all year around, so theyâve built brand awareness, built the size of their warm audiences, and acquired new customers all year around.
Consumers are preparing to spend more during Q4. So, given the market demand is there at that time of year, you need to make sure your marketing is spot on so that you can be the go-to brand for your customers to spend with!
To really maximise your results in Q4, though, you need to do more than just throw up a Black Friday sale.
The fact is, you need to be marketing consistently to attract and warm up your audiences, so theyâre absolutely champing at the bit to get their hands on your stuff when it goes on sale, and then monetising as many peak buying times as possible.
Today on the show, weâre going to dive specifically into the Black Friday promo strategy, because this is where you stand to generate the biggest boost to your revenue and profit.
Episodeâs Show Notes: https://www.catherinelangman.com/episode-238/
Links mentioned in this episode:
If youâd like help to achieve your goals in 2024 I invite you to have a chat to find out how we can make that happen together.
Free Growth Strategy: https://productpreneurmarketing.com/lets-talk
Email Template: catherinelangman.com/email-template
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Many of you would know and love the baby and kids brand Snuggle Hunny. Itâs such a beautiful brand, aesthetically, in the quality of the products, as well as the brandâs values, which are very much about sustainability and community.
Well, today I have a real treat for you as Iâm joined on the show by Julie Mathers, CEO of Snuggle Hunny!
Some of you may remember Julie as the founder of Flora and Fauna, an online retailer of all things eco. Since selling that business 2.5 years ago and then acquiring Snuggle Hunny, Julie has accomplished a LOT, from a brand and website refresh, new product development, becoming GOTs certified, expanding overseas, and so much more!
Nothing is ever smooth sailing â itâs been a wild ride for Julie over the last few years as an entrepreneur â but she very generously shares the details about all those ups and downs and whatâs working to help grow the brand.
I know youâre going to love this conversation! So without further ado, letâs welcome Julie to the show.
Episodeâs Show Notes: https://www.catherinelangman.com/episode-237/
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Did you know â if you offer a 10% discount, you literally need to sell 25% MORE to make the SAME profit?
Right now, Iâm seeing a LOT of brands sending out constant discounts.
Some who are sending big discounts on brand new products they haven't even launched yet! And up to 80% off for end of season sales!
These brands are NOT making money.
And by continuing to discount constantly like that, they are only digging themselves deeper and deeper into that hole.
The reality is, consumers are more concerned about VALUE rather than DISCOUNTS.
So in part 2 of this series, I want to share my insights and most effective strategies for doing just that, so that you can generate the best, most profitable results from your email marketing efforts.
Show Notes: đïž https://www.catherinelangman.com/episode-236-pt-2/
Links mentioned in this episode:
If youâd like help to achieve your goals in 2024 I invite you to have a chat to find out how we can make that happen together.
https://www.catherinelangman.com/email-template
Free Growth Strategy: https://productpreneurmarketing.com/lets-talk
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The other day I saw the funniest thing on TikTok. This young woman entrepreneur was super excited to share this amazing hot new tip for growing your online store.
Guess what it was? Email marketing! I almost scalded my nostrils by snorting my tea when I saw that!
Maybe email marketing is like vintage fashion â itâs so old that itâs now new and cool againâŠ
In all seriousness, though, I do get why email marketing may have fallen out of favour for a while there.
But the thing is, email marketing â done right â still really, really works. Even now, in 2024, it generates an average ROI of 3,800% and can account for somewhere between 20 and 35% of your revenue!
So, in this episode, Iâm diving into what NOT to do as well as some of my top secrets to crafting highly persuasive emails that make you money on tap.
Episodeâs Show Notes: https://www.catherinelangman.com/episode-236/
Links mentioned in this episode:
If youâd like help to achieve your goals in 2024 I invite you to have a chat to find out how we can make that happen together.
Free Growth Strategy: https://productpreneurmarketing.com/lets-talk
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Years and years ago when my son Hamish was 1 year old and just starting out with swimming lessons. He really, really didnât want to get into the water in the lesson pool.
So, I did what all smart parents doâŠand I bribed him. I promised him one of the smiley face cookies from the cafe if he did the lesson.
He thought about it for a minute and then turned to me and said, âtwo biscuitsâ. And then promptly got into the water and did his lesson.
The irony of course is, this kid is now a national swimmer who competes at the Australian championships. So, the âreturn on investmentâ of those two biscuits paid off handsomely!
Itâs the same in business: you need to consider what outcome you are optimising for.
Are you optimising for return on ad spend? Or for long-term profitable growth?
They donât actually mean the same thing. You may think that a high ROAS, by definition, equals profitable revenue, but thatâs actually false.
This is critically important to understand if you want to grow, so letâs unpack the issue and Iâll explain what you should be doing instead.
Episodeâs Show Notes: https://www.catherinelangman.com/episode-235/
Links mentioned in this episode:
If youâd like help to achieve your goals in 2024 I invite you to have a chat to find out how we can make that happen together.
Workshop: https://www.catherinelangman.com/workshop
Free Growth Strategy: https://productpreneurmarketing.com/lets-talk
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Have you been feeling lately as though itâs getting harder to get traffic to your website?
If youâve noticed this trend, youâre not alone. Itâs happening to everyone.
And as tempting as it might be to lay the blame for this on a tough economy or an upcoming election, thatâs actually not whatâs going on here.
In fact, whatâs really going on has the potential to have a lasting and very negative impact on your website traffic and sales unless you educate yourself and implement the right strategies to combat it.
And there are two very specific forces at play here that have nothing to do with your customersâ spending power and everything to do with changes in technology.
For those of us who want to continue to thrive in an online business like eCommerce, we must do our best to understand how these changing technologies are affecting our ability to attract and convert customers.
Which I realise that sometimes feels like an impossible task given how fast things keep changing all the time, but thatâs why Iâm sharing what we know, learn and discover here on this podcast!
Episodeâs Show Notes: https://www.catherinelangman.com/episode-234/
Links mentioned in this episode:
If youâd like help to achieve your goals in 2024 I invite you to have a chat to find out how we can make that happen together.
Workshop: https://www.catherinelangman.com/workshop
Get More Sales: https://www.catherinelangman.com/getmoresales
Free Growth Strategy: https://productpreneurmarketing.com/lets-talk
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In a world where we, as consumers, are exposed to hundreds of marketing and advertising messages daily, itâs incredibly difficult for a brand to cut through that noise and get noticed.
Every now and then I notice a new brand doing a particularly good job of getting noticed, though, and todayâs guest is one of those.
About a month ago, I was reading an article on the Mamamia blog about the best mascara brands, and came across one Iâd never heard of before â Okkiyo â a new Australian brand of mascara designed for people with sensitive eyes.
Now, if youâve ever watched my podcast videos youâve probably caught me dabbing at my eyes from time to time. Nose too probably. I struggle with allergies daily, and a lot of skincare and makeup brands exacerbate them.
So obviously the very specific niche that Okkiyo is going for with their brand spoke to me, but on top of that, their branding is super vibrant and really stands out and they have a really unique brand story.
Today on the show Iâm excited to share an interview with Okkiyoâs founder, Dr Jaqueline Beltz. Sheâs not even 12 months in since launching the brand late last year, but sheâs already surpassed 5,000 customers and shows no signs of slowing down!
If you love hearing other entrepreneurs share their stories, youâll enjoy this immensely! So without further ado, letâs welcome Jacqui to the showâŠ
Episodeâs Show Notes: https://www.catherinelangman.com/episode-233/
Links mentioned in this episode:
If youâd like help to achieve your goals in 2024 I invite you to have a chat to find out how we can make that happen together.
Get More Sales: https://www.catherinelangman.com/getmoresales
Free Growth Strategy: https://productpreneurmarketing.com/lets-talk
https://www.okkiyo.com/
Instagram: @okkiyoeyes https://www.instagram.com/okkiyoeyes
Facebook: https://www.facebook.com/OKKIYOEyes/
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Iâm not going to pull out any memes featuring Will Ferrell as a Christmas Elf here, it feels bonkers enough to know weâre into July now, let alone try to contemplate how many weeks we have left till the Holiday season kicks off!
Instead, I want to focus more on some planning so that you can maximise your growth and profits for the remainder of this year.
What should you be focusing on right now to get more traffic? To get more sales? To spend more profitably on ads? To increase conversions? To increase profits?
The reality is, when youâre running an eCommerce business, time always seems to speed up in the second half of the calendar year.
It might be tempting to think youâve got all the time in the world, but if you want to increase revenue and profits now as well as enjoy a bumper 4th quarter, you need to be planning and implementing the right strategies and tactics now.
So in this episode, Iâll share the 8 high impact business drivers that influence profitable growth, as well as my 4 step process to get started.
Episodeâs Show Notes: https://www.catherinelangman.com/episode-232/
Links mentioned in this episode:
If youâd like help to achieve your goals in 2024 I invite you to have a chat to find out how we can make that happen together.
Get More Sales: https://www.catherinelangman.com/getmoresales
Free Growth Strategy: https://productpreneurmarketing.com/lets-talk
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So today on the show, weâre gonna talk about website design â specifically, how does a well designed website actually improve conversions?
Whether youâre new to eCommerce and setting up your first website, or youâve been running for a while and need to improve your conversion rate, your website design is a critical consideration.
Because it's no secret that, over the last couple of years, itâs become increasingly more difficult and expensive to convert new customers.
So, you want every advantage you can, right? Especially if youâre spending money on advertising to get traffic to your store.
Itâs all well and good to assume that, once youâve launched your website, all you need to do is get traffic to it and youâll make money, but itâs just not as simple as that.
Getting your eCommerce website to convert at a profitable rate is part art, part science.
So today on the show, Iâm going to share my design principles for a high-converting eCommerce website.
Bottom line is, by improving your conversion rate, you can very easily make a lot more money without needing more traffic.
Episodeâs Show Notes: https://www.catherinelangman.com/episode-231/
Links mentioned in this episode:
If youâd like help to achieve your goals in 2024 I invite you to have a chat to find out how we can make that happen together.
Get More Sales: https://www.catherinelangman.com/getmoresales
Free Growth Strategy: https://productpreneurmarketing.com/lets-talk
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