Episodios
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How can a background in psychology and neuroscience shape a career in customer success?
I had the pleasure of speaking with Emma Lampert, a customer success leader and yoga enthusiast. We talked about Emma's background in psychology and neuroscience, where she initially aspired to be a research scientist focused on abnormal brain development.
Emma is a fractional leader for SaaS start-ups, focused on helping businesses grow through smart customer acquisition and retention strategies. She works with founders to create go-to-market plans that close big deals and build strong relationships with customers.
Emma shared some of the most important lessons she has learned throughout her career, particularly the value of embracing failure as a part of growth.
In this episode:
The impact of neuroplasticityPracticing yogaTransitioning from science to customer successThe concept of the Growth RebelChallenging traditional customer success viewsPost-sales strategiesRecommendations for effective segmentationIdentifying key customer milestonesEmbracing failure as a leader
Some journeys remind us how powerful change can be, and Emma's story is one of them. This is an episode worth hearing, so don’t miss out - tune in now.Follow Emma!
Emma’s website.
This episode was brought to you by Deployflow.
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About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/
Follow:
Women in Customer SuccessHost Marija Skobe-Pilley
Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebieNEW - Women in Customer Success Courses:
Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm -
What role does appearance play in shaping perceptions at work, especially in customer-facing roles? That's what you're going to learn from this episode from my guest, Alexandra Sagaydak, Chief Customer Officer at PeopleForce.
We talk about the importance of appearance in the workplace, especially in customer-facing roles, and how it can influence perceptions and interactions. Alexandra also shares her experiences of moving from Ukraine to Romania, her extroverted personality, and her passion for makeup and art.
We also talk about the unique challenges and rewards of working in a startup environment. Alexandra provides valuable insights about the world of startups, including the opportunities for career growth, the importance of adaptability, and the potential for burnout.
In this episode:
Alexandra's background and move to RomaniaExtroversion and social experiencesAlexandra's passion for makeup and artThe impact of appearance in the workplaceAlexandra's career journey in customer successWorking in startupsAdvantages and challenges of startup life
Whether you're considering a career in customer success, curious about the startup culture, or simply interested in makeup tips, don't miss this episode full of useful information and inspiration.Follow Alexandra!
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About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/
Follow:
Women in Customer SuccessHost Marija Skobe-Pilley
Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebieNEW - Women in Customer Success Courses:
Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm -
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How can you, as a leader, truly empower your team to reach their full potential?
In this episode, we discuss what it means to enable team members to recognise their potential or unique talents and how to approach difficult conversations.
My guest is Nieves Canada, a leader in customer success and a passionate advocate for enabling others.
Nieves shares with us her journey from being a translator to becoming an executive in the tech industry, she also discusses her purpose of empowering others to recognise their unique talents and thrive in their personal and professional lives. Nieves also shares valuable information about leadership, active listening, and the significance of building trust within teams.
In this episode:
Nieves's journey from translation to customer successThe importance of enabling othersStrategies for enabling team members and fostering trustBuilding trust in leadershipNieves's children's book
It is stories that move us, and inspire us to do things. So, tune in for this one as I’m sure it will give you that extra boost of motivation much needed this time of year.Follow Nieves!
This episode was brought to you by Deployflow.
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About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/
Follow:
Women in Customer SuccessHost Marija Skobe-Pilley
Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebieNEW - Women in Customer Success Courses:
Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm -
What's it like to move from sales to customer success? My guest Sara shares her career journey, how she moved from sales to CS, and how she's building strong customer relationships.
Sara Arecco is the head of customer success and experience at Antavo, and a mentor at Women in Customer Success. Sara shares her experiences of moving from sales to customer success, the challenges of transitioning from a peer to a leader, and the importance of collaboration across departments.
We also talk about her approach to building strong relationships with customers and how she fosters a supportive team environment, how she deals with leading a diverse team and imposter syndrome.
In this episode:
Sara's career journeyTransitioning from sales to customer successBuilding a customer success teamBuilding relationships with customersLeadership strategies and team dynamicsCollaboration across departments for successThe importance of customer feedback
Tune in to hear more about Sara's journey and how she approaches the challenges of customer success in a tech company. You’ll also hear about Sara's personal motivations, including maintaining work-life balance with the help of her beloved dog. Lots to take in and be inspired!Follow Sara!
This episode was brought to you by Vitally.
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About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/
Follow:
Women in Customer SuccessHost Marija Skobe-Pilley
Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebieNEW - Women in Customer Success Courses:
Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm -
Ever feel like you’re not good enough, even when you know you’ve earned your spot?
My guest, Ashley Stamps-Lafont, opens up about her experiences with imposter syndrome, especially as a woman in tech leadership. Ashley is a customer success executive and full-time mom. Over her 15-year career, she has led over 100 post-sales professionals in both VC and PE-backed SaaS companies.
Ashley and I talk about the emotions around the election results and how they resonate with many of us, especially women in the workplace. Ashley also opens up about her personal experiences with imposter syndrome and shares advice on overcoming self-doubt, and she introduces her fractional firm, SuccessRx, which is helping businesses and people with their customer success challenges.
In this episode, we talk about:
Post-election day reflectionsEmpathy in leadershipCreating open forums for discussionThe importance of empathy in the workplaceMentorship and support for womenFuture-proofing careers in customer successMindset and behaviours for successOvercoming imposter syndromeAdvice on marketing yourself
Tune in and don't miss this conversation filled with useful information and inspiration for women in tech and customer success!Follow Ashley!
This episode was brought to you by Deployflow.
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About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/
Follow:
Women in Customer SuccessHost Marija Skobe-Pilley
Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebieNEW - Women in Customer Success Courses:
Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm -
Pragya Dubey, Vice President of Global Services at Agility PR Solutions is my guest in this episode of the Women in Customer Success podcast.
She talks about her career in public relations and customer success. With nearly two decades of experience, she shares insights on how the PR landscape has evolved, especially in the age of social media and the challenges that come with it.
She is a leader in customer success, focused on building strong partnerships that help both the business and the clients succeed. She makes sure that people, processes, and business goals all work together smoothly. By building great relationships with clients, leading a motivated team, and focusing on long-term growth, she’s built a track record of success. Her approach ensures that both the company and its clients see real and lasting benefits.
In this episode, we also talk about:
Evolution of public relations (PR)Challenges in modern PRAdvice for PR professionalsThe role of a VP in Global ServicesBuilding relationships with clientsPrinciples of customer successHow to do PR for yourself
Hit play and learn from Pragya’s experience. Whether you're in PR, customer success, or just looking for inspiration, this episode has something for you. Don’t miss it!Follow Pragya!
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About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/
Follow:
Women in Customer SuccessHost Marija Skobe-Pilley
Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebieNEW - Women in Customer Success Courses:
Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm -
Are you saying 'yes' to opportunities that come your way?
I had the pleasure of speaking with Angeline Gavino, the VP of Customer Success at Katalon and a passionate advocate for women in customer success. We talked about Angeline's journey from the Philippines to Vietnam, where she has built a career in customer success. Angeline shared the importance of owning one's growth and seizing opportunities and advice for those starting their careers.
We also talked about Angeline's recent adventure into podcasting with her show, CS RevSpeak. She told us about what motivated her to start the podcast which aims to provide resources and support for customer success leaders.
Angeline is a Customer Success Leader with over 17 years of experience in the B2B SaaS industry. She has successfully built and scaled customer success organisations across four startups from pre-seed to growth stages. She is the Founder & CEO of CSRevSpeak, where she coaches CS leaders who carry a revenue quota and helps them establish effective CS operating models for revenue growth and upskill their teams to do expansion sales. She is also currently the Vice President of Customer Success at Katalon.
In this episode:
The move from the Philippines to VietnamAngeline’s customer success career pathAdvice: What experience teaches usThe importance of seizing opportunitiesLaunching the CS RevSpeak PodcastOvercoming doubts in podcastingBuilding a communityListen to the full episode to hear more about Angeline’s journey and her tips for career success. You'll gain valuable insights into building a rewarding career in customer success by understanding the importance of mentorship, community involvement, and leveraging past experiences. Our discussion reflects on how various roles, from support to operations, all play a part in shaping a fulfilling journey in customer success.
Follow Angeline!
This episode was brought to you by Deployflow.
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About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/
Follow:
Women in Customer SuccessHost Marija Skobe-Pilley
Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebieNEW - Women in Customer Success Courses:
Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm -
What does it take to create great customer experiences globally?
Tune in and hear about the latest innovative strategies that combine AI, automation, and community management from Nádia Vieira, Manager of Global Digital Customer Success at LinkedIn Sales Solutions.
We talk about her journey from aspiring journalist to a key player in customer success, the importance of creating personalised experiences for customers, and the potential of AI in improving customer experiences.
Nádia shared insights into how her team is using AI to provide personalised recommendations and improve customer engagement, making the digital journey more effective.
In this episode, you'll learn about:
Nádia's transition from journalism to customer success and her path to LinkedInThe role of community management in customer successScaling customer success through digital strategies and automated journeysThe impact of AI on personalising customer experiencesTune in and learn how to use AI to create meaningful customer experiences.
Follow Nádia!
This episode was brought to you by Vitally.
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About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/
Follow:
Women in Customer SuccessHost Marija Skobe-Pilley
Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebieNEW - Women in Customer Success Courses:
Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm -
How can empathy be a game-changer in leadership?
In this episode, I had the pleasure of talking to Irina Vatafu, the Head of Customer Success at Custify. In her career journey, from her early beginnings to leading high-performing teams, intuition has played a key role in making tough decisions along the way. We talk about how empathy can be a superpower in leadership, transforming the way you interact with both your team and your customers while still driving success.
Irina thrives in roles that require effective communication, problem-solving, and empathetic engagement. One of Irina's key strengths is her ability to create a collaborative and supportive workplace that consistently delivers exceptional experiences and fosters strong customer loyalty.
Here’s what you’ll learn:
Irina’s inspiring journey in customer success and what she's learned along the wayListening to your gut feeling and intuition when making hard decisionsHow to build strong relationships with your customers and team membersIrina’s idea on leading with empathy and why it’s importantWhat it's like to be the Head of CS
Hit play and discover how to lead with empathy, build trust, and guide your team to success. Growth happens when you take the time to understand those around you and lead with both your head and your heart.Follow Irina!
This episode was brought to you by Deployflow.
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About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/
Follow:
Women in Customer SuccessHost Marija Skobe-Pilley
Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebieNEW - Women in Customer Success Courses:
Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm -
Curious about what it takes to transition from the world of academia to an entirely new career in customer success? In this episode, Charlotte takes us on an incredible journey from the halls of Oxford University, where she earned her PhD, to the world of customer success - leading teams in the heart of New York City.
Charlotte Jupp is the VP of Customer Success. She empowers and advises cybersecurity teams and C-suite stakeholders on how to strengthen their control and risk analysis across cybersecurity domains, allowing for security posture determination, prioritisation, and measurable improvement, driving product value, adoption, and usage. Charlotte leads teams to achieve exceptional ARR growth and customer retention with a hands-on attitude.
Here’s what you'll learn:
Transitioning from academia to customer success Building customer success teams from the ground up Finding comfort in something completely new One key lesson that her current role taught her Facing challenges as a woman in a male-dominated industry Responding to gender stereotypes in cybersecurity
Hit play and learn how to break barriers, build confidence, and build your own path to success. Growth doesn’t happen by staying where it’s safe. It happens when you take those bold steps into the unknown and trust yourself to figure it out along the way. Charlotte’s journey is proof that with determination, curiosity, and a willingness to adapt, you can succeed in places you never imagined. Don’t be afraid to challenge yourself, take risks, and create your own unique path.Follow Charlotte!
This episode was brought to you by Vitally.
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About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/
Follow:
Women in Customer SuccessHost Marija Skobe-Pilley
Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebieNEW - Women in Customer Success Courses:
Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm -
Want to know the secrets to climbing the corporate ladder without ever leaving your company? In this episode, we’re talking about the essential skills and strategies you need to master to move up the ladder and secure leadership positions - all while staying with the same company.
My guest, Rebecca Wallace, is the Senior Director of Customer Success & Support at Workiva. She shares her incredible career journey, providing valuable advice on how to grow and succeed within the same organisation. We explore what it takes to build a strong career path and how to smoothly transition into leadership roles.
But that's not all, you'll also learn about:
Building relationships with managersCrucial considerations for moving up in your careerRebecca’s secrets for moving up in your careerPeople leadership skills
Whether you’re aiming for a management position or eyeing a top leadership role, this episode will enable you to start working on it with confidence. Learn how to handle your career transition, build lasting relationships that support your growth, and make every move count. If this sounds like a good plan, then play this episode to be able to reach the peaks of that career path curve.
Follow Rebecca!This episode was brought to you by Deployflow.
Enjoyed this episode? Subscribe to the Women in Customer Success podcast for more inspiring stories and tips to help you advance your career in customer success.
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About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/
Follow:
Women in Customer SuccessHost Marija Skobe-Pilley
Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebieNEW - Women in Customer Success Courses:
Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm -
My guest in this episode, Parul Bhandari, shares her incredible journey from starting a career in customer success to becoming the CEO of her own business. She talks about what it is like to be your own boss and the CEO of your own business, the motivation behind her community "South Asian Success", and diversity of background, age, etc.
Parul is a Customer Success startup advisor and consultant based in Chicago. She draws from her collective background to design CS organisations that can be scaled successfully, to drive CS as a profit centre, and to drive value exchange and retention. Parul founded two organisations, CustomerXSuccess, where she provides advisory services to SaaS startups and coaching to CSMs, and the community South Asian Success, a global, professional community focused on the South Asian experience.
We talk about:
Being a mom and a CEOMentorship - professional and personal guidanceEmbracing gender, race, age and diverse backgroundsHiring diverse talentThe current job market
Listen now and learn how we can all contribute to creating a more inclusive world by supporting diverse voices and perspectives.
Follow Parul!This episode was brought to you by Vitally.
Loved this episode? Make sure to subscribe to the Women in Customer Success podcast for more powerful stories and advice to help you succeed in the field of customer success.
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About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/
Follow:
Women in Customer SuccessHost Marija Skobe-Pilley
Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebieNEW - Women in Customer Success Courses:
Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm -
Are you ready to transform your career and achieve your career goals?
With my incredible guest, Heelee Kriesler, who is a customer success leader, we discuss some crucial career lessons that will not only guide you on your journey but also fill you with the confidence to stride forward. Heelee shares the essential skill sets she’s developed throughout her career, including how to master public speaking and how to position yourself for your next role.
In this episode, we talk about:
How to take the next steps in your careerDeveloping public speaking skillsPositioning yourself for your next roleHow to take control of your career pathTune in to learn the strategies to take control of your career and confidently position yourself for your future role. Don’t miss out on this chance to improve your career and get inspired by a leader who’s been there and done that.
Follow Heelee!
This episode was brought to you by Deployflow.
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About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/
Follow:
Women in Customer SuccessHost Marija Skobe-Pilley
Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebieNEW - Women in Customer Success Courses:
Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm -
Are you part of customer success communities?
Are you curious about the power of communities in career growth?
In this episode of the Women in Customer Success podcast, I talk to Cinthia Silva, a FinTech business strategist and a top 25 customer success influencer. We go into the importance of being actively engaged in customer success communities, the benefits of having your own community, finding your tribe, and growing your career within communities.
She speaks from her own experiences in various communities, including CX Exchange, CS Middle East, Latinos in Success, RevGenius, Women in Revenue, and Women in Customer Success.
What you’ll find out in this episode:
How to use communities effectively, whether as a participant or a community leader. The importance of playing the long game in personal and professional relationshipsHow communities can provide support, learning, and growth opportunitiesHow to build a personal brand through community engagement Practical tips for balancing involvement in multiple communitiesAdvice for starting or joining a community and avoiding common pitfalls
This interview gives you the opportunity to learn how to play the long game in your career and build meaningful connections within communities from remarkable women in customer success. So, make sure you find the time to take a listen.Follow Cinthia!
This episode was brought to you by Vitally.
If you enjoyed the episode, don't forget to subscribe to the Women in Customer Success podcast for more inspiring stories and practical tools to help you succeed in the field of customer success.
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About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/
Follow:
Women in Customer SuccessHost Marija Skobe-Pilley
Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebieNEW - Women in Customer Success Courses:
Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm -
How can playbacks help you perform better at work? Fallon and I talk about this underrated communication tactic that can improve your customer success skills and significantly boost your career. Because truly understanding what your customers are saying can help you stand out in your professional journey.
Fallon Relay is the Global Director of Customer Success at Burt Intelligence. With over a decade of experience in customer success within both SaaS and startup environments, she has seen companies go from 0-100. And she has also seen some of the growing pains that come along with that journey. Throughout her career, she's always been drawn to the importance of building genuine relationships with customers.
In this episode, you’ll learn about:
How to have conversations with customersWhere to start with playbacksHow playbacks help youThe importance of active listeningHow to understand your customers better
Take some time to listen to this episode and learn how playbacks can help your career grow and improve your customer interactions.Follow Fallon!
This episode was brought to you by Deployflow.
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About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/
Follow:
Women in Customer SuccessHost Marija Skobe-Pilley
Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebieNEW - Women in Customer Success Courses:
Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm -
Do you need to build a successful customer success function from scratch, but you feel overwhelmed and unsure where to start? In this episode of the WICS podcast, I asked Sara Masson to join me so that we can go into that specifically.
Sara is a VP of Customer Success and an innovative customer success professional who’s passionate about customer focus, creative campaigns, and organised project planning.
She shares her CS journey, her framework, where to start from, and what the building blocks of a customer success function are.
What you'll learn from this episode:
How to build a successful customer success function Common mistakes made by CSMsHow to deliver value to your customersWhat works wellListen now and build a thriving customer success function. By mastering the customer journey and building a strong customer success function, will result in long-term satisfaction and loyalty. Remember, every step you take to improve customer success impacts the growth and success of your business.
Follow Sara!
Sign up for Sara's course HERE.This episode is brought to you by Deployflow.
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About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/
Follow:
Women in Customer SuccessHost Marija Skobe-Pilley
Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebieNEW - Women in Customer Success Courses:
Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm -
Are you ready to transform your career and achieve the promotion you've been dreaming of? In this episode of the Women in Customer Success podcast, we talk about the tried and tested ways to take the next steps in your customer success career. My guest Eloise answers the key question: How to progress in your career? and reveals strategies that always work to move you forward.
Eloise Salisbury is the Chief Customer Officer at AutogenAI - the UK’s leading generative AI company. She is also the Founder of WISe (Women In SaaS), a UK-based women’s network aimed at inspiring women to excel in their careers through networking opportunities, events, and quarterly mentorship programs.
What you'll learn from this episode:
How to advocate for yourselfWays to negotiate a new roleThe key to getting promotedHow to take your career to the next level
Listen and apply these tried and tested methods to ensure/negotiate your career advancement in SaaS.Follow Eloise!
This episode was brought to you by Vitally.
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About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/
Follow:
Women in Customer SuccessHost Marija Skobe-Pilley
Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebieNEW - Women in Customer Success Courses:
Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm -
What does it take to build a successful customer success program, lead with confidence, stay in good mental and physical health, and achieve success? That's what you'll learn from my guest in this episode, Erin Stavi.
Erin is the founder of Lakeshore Success Strategies. She is a customer success executive who helps startups build successful customer success programs from inception to scale. Companies she's worked with have raised over $200M in capital, been acquired, and gone from $0 to $11M in just over a year.
We talk about:
LeadershipErin’s successes and achievementsHer recipe for successHow to build customer success programs and strategiesPhysical and mental well-being
Make sure to watch this episode because Erin's advice and proven strategies are sure to inspire and motivate you to take on your own challenges with renewed energy and perspective.Follow Erin!
This episode was brought to you by Vitally.
__________________________________________________
About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/
Follow:
Women in Customer SuccessHost Marija Skobe-Pilley
Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebieNEW - Women in Customer Success Courses:
Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm -
Are you getting stuck while doing a customer journey mapping? Join Jennifer and me as we explore the mistakes to avoid and get advice on creating an effective customer journey map. We also talk about where to start and how to get internal alignment for journey mapping.
Jennifer Peters is a Customer Success Leader specialising in Seeds and Series A startups. With more than a decade of experience in the customer success field, Jennifer enjoys the start-up and scale-up environments where the groundwork and the foundation of customer success have the highest impact on growth.
She specialises in building customer journeys that maximise impact on revenue and customer engagement, leading to high growth that originates from high retention combined with new business acquisitions.
In today’s episode, you'll learn about:
✅ Mapping out Customer Journeys
✅ How to Conduct Journey Mapping Workshops
✅ Mistakes to Avoid in Journey Mapping
✅ What's After Customer Journey Mapping?
Watch now and don't miss out on this video because it's filled with valuable tips to help you with customer journey mapping, resulting in higher revenues and happier customers.
Follow Jennifer!
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About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/
Follow:
Women in Customer SuccessHost Marija Skobe-Pilley
Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebieNEW - Women in Customer Success Courses:
Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm -
Are you looking to drive revenue as a customer success team? With Emma, we talk about exactly that along with setting effective team quotas and compensation plans. We also go into Emma's customer success journey. In addition, you’ll hear about her customer success team, how it has been achieving the quotas and what works well for her customer success managers.
Emma is Vice President of Customer Success at RELEX, building and scaling high-performing CS teams in a hypergrowth business environment.
She’s passionate about building and scaling a world-class CS team that breaks boundaries and drives outstanding customer value and revenue growth.
What you'll learn from this episode:
Strategies for driving revenue as a CS teamWhat it means to be entrepreneurial as a CSMHow to set team quotas and compensation plansBuilding business acumen as a Strategic Customer Success Manager
Although what first comes to mind about Customer Success is customer retention, advocacy and enablement, it’s worth highlighting that revenue growth is also among those main goals - hand in hand with efficiency improvement. So, make sure you put this episode of the Women in Customer Success podcast on your playlist and make use of the things we cover in it.Follow Emma!
This episode was brought to you by Deployflow.
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About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/
Follow:
Women in Customer SuccessHost Marija Skobe-Pilley
Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebieNEW - Women in Customer Success Courses:
Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm - Mostrar más
