Episodios
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"In order for a survey to mean something, it has to be followed through on the results."
Notable Moments
00:51 Timing of Exit Interviews
03:53 Constructive Versus Emotional Feedback
08:03 External Feedback Handling Recommended
10:07 Understanding Customer and Employee Feedback
13:41 "Boosting Retention Through Honest Surveys"
Connect with Tim and his team:
Website: https://bestculturesolutions.ca/
LinkedIn: Best Culture Solutions, Inc
Instagram: @best.culture.solutions
Email: [email protected]
Avoid the cost of turnover by investing in employee feedback. When done with intention, a simple conversation could make sure your organization is one where people want to work and stay. Conducting exit and stay interviews give organizations an opportunity for improved retention, boosted morale, and a culture of genuine care. Read our blog for more about how gathering and reviewing feedback is an investment in your company’s future.
To explore ways to implement these strategies in your organization, consider reaching out to Best Culture Solutions at bestculturesolutions.ca or emailing Tim directly at [email protected]. Together we can come up with your best culture solution.
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"Instead of getting information after people decided to leave, get the information before they decide to leave."
Notable Moments
00:37 Survey Anonymity Concerns
06:01 In-Person Interviews Build Trust
10:09 Building Trust Through Anonymity
13:45 Boost Engagement Through Transparent Action
15:19 Improving Workplace Culture Effectively
Surveys can be your secret weapon to a happier workplace. The problem for many people trying to use engagement surveys is a lack of trust in the process. Many people are skeptical about the anonymity of online surveys. They fear that there are hidden ways of tracking responses or insincere intentions. I totally get it. And well intended organizations don't want people to second-guess their input. Read the blog for more on how to make your engagement survey more impactful
Connect Tim and the Best Culture Solutions Team
Website: https://bestculturesolutions.ca/
LinkedIn: Best Culture Solutions, Inc
Instagram: @best.culture.solutions
Email: [email protected]
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¿Faltan episodios?
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"Have people that you can trust to receive their honest opinion and advice, while keeping space for you to make your own decisions, without them trying to micromanage or direct you"
A personal board of directors can transform careers and lives. Like many, I hadn't been deliberate in setting up my own personal board. Yet, I unknowingly have a network of trusted advisors shaping my path. Katie compared it to the eclectic cast of the show The Big Bang Theory, where each person brings their unique flair and insights to the table.
A personal board is not just about having people you trust or people that are from similar professions. A well balanced board has a dynamic mix of diverse perspectives to guide and even challenge you. This board isn’t about holding meetings with agendas though. It is about leaning on the people you trust for professional or even personal guidance.
As you think about your own board, be aware of how you may play a key role on someone else's board. Think of it as a dance of advice and encouragement. Setting up a personal board can provide that critical support and validation. Those are the people that can help you through changes in your organization or give you the nudge to continue pursuing your dream job even when the path gets rocky.
Offer value to your mentors, as they do for you. Recognize their guidance, implement their advice, and maintain a reciprocal relationship. In the world of career growth, the mutual respect with your personal board of directors has a way of turning advice into inspiration.
Notable Moments
01:01 Pursuing Dreams Requires Perseverance
05:01 Forming a Personal Advisory Board
09:41 Choosing Board Members
11:51 Mentorship and Networking Benefits
15:04 The Value of Personal Advisory Boards
18:05 The Importance of Deliberate Relationships
Connect with Tim and his team:
Website: https://bestculturesolutions.ca/
LinkedIn: Best Culture Solutions, Inc
Instagram: @best.culture.solutions
Email: [email protected]
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"As you build out your network, it's important to have authenticity. Don't just talk to somebody because you want something out of it."
Notable Moments
00:58 "Personal Board of Directors Importance" is essential for guidance, balance, and purpose-driven leadership.
07:01 Why Best Culture Solutions' help was essential for job success.
10:25 Airtight resume significantly boosts interview rates.
16:18 Network genuinely and persist to achieve your dream job authentically.
17:06 Pursue dream jobs, but self-worth shouldn't depend on them.
A lot of people talk about chasing their dream job, but don't always put in the work to land it. Twenty-three years ago, my dream came true when I worked as a Cast Member at Walt Disney World. That experience shaped the way I view people leadership and HR recruiting. Rob Midiri and I met up at Epcot in Walt Disney World, to reflect on the sometimes grueling, yet rewarding journey toward landing that ideal role. Read the blog for more about our conversation.
Connect with Rob
https://www.linkedin.com/in/robertmidiri
Dreamfinder Designs
Connect with Tim and his team:
Website: https://bestculturesolutions.ca/
LinkedIn: Best Culture Solutions, Inc
Instagram: @best.culture.solutions
Email: [email protected]
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"Everything that you do deliberately to have a really strong hiring process is not only going to feed to your candidate pipeline, but it's going to make sure that you don't have to do this as often."
There can be a lot of excitment when job hunting. Unfortunately, for some people the initial optimism can turn sour when it ends with silence from the employer. This recently happened with Katie's teenage son. After an interview he was told they would follow up with his training date. Several weeks later there has been no communication.
So, why does this happen? From my experience, it's often due to disorganization in communication. With the variety of platforms we now use such as emails, texts, social media, staying on top of messages has become increasingly difficult. The core issue here is the lack of organized and disciplined communication structures within companies.
More importantly, I emphasized that maintaining strong follow-through practices can give employers a significant competitive advantage. When businesses stay organized and keep their word, they attract talent and build a positive reputation. On the flip side, failing to follow up leads to a ripple effect of distrust. Not just from the job seeker but also from their network, as Katie pointed out.
For companies, it's about getting back to basics. During every touchpoint, outline the next steps and stick to those timelines. In my experience, when you follow up, whether it’s good news or bad news, it shows respect for the candidate's time. It's also appropriate to give them feedback if requested. These simple acts can make a world of difference in how your organization is perceived.
For job seekers in situations like Katie’s son, remember: it's not you, it’s them. Keep showing up, being diligent, and following up; you’ll find a place that values your effort.
Turn experiences like this into lessons and improve how we communicate, respect, and value time in professional settings. Feel free to reach out if you need guidance on navigating the recruiting maze.
Noteable Moments
00:56 Communication Overload Causes Disorganization
05:47 Transparency in Recruitment Process
07:39 Effective Interview Follow-Up Strategy
10:41 Letting Go of Unreciprocated Efforts
15:11 Positive Reputation Boosts Job Referrals
18:29 Reduce Turnover Through Strong Hiring
20:33 Listener Appreciation and Feedback Invitation
Connect with Tim and his team:
Website: https://bestculturesolutions.ca/
LinkedIn: Best Culture Solutions, Inc
Instagram: @best.culture.solutions
Email: [email protected]
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"Of all the things that we do to help people, two that we are most passionate about are helping organizations with hiring people right then training and onboarding them right."
Onboarding is crucial, yet so many organizations overlook its importance. Have you ever been thrown into a new job with more questions than answers? In my conversation with Katie, we talk about onboarding disasters that can derail a new employee’s confidence from day one. Read my blog for more about avoiding onboarding mistakes.
Notable Moments
01:37 Onboarding transcends paperwork; crucial for employee retention.
05:23 Binder alone isn't effective; real-life experience needed.
08:01 Teach them then allow independence to build confidence and growth.
12:09 Poor onboarding can cause confusion and turnover.
14:03 Reach out and share onboarding experiences with Tim.
Connect with Tim and his team:
Website: https://bestculturesolutions.ca/
LinkedIn: Best Culture Solutions, Inc
Instagram: @best.culture.solutions
Email: [email protected]
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"Companies that provided a good onboarding experience had 82% improved retention."
Great onboarding isn’t about one-off actions. It’s a series of well thought out steps that make new employees feel welcome, engaged, and ready to contribute. Read the blog for more from this episode.
Noteable Moments
04:12 Good onboarding boosts employee retention.
09:12 Clarify purpose and values by aligning them with daily behaviors.
13:28 Offer guidance on company norms as well as job expectations.
16:32 Ongoing check-ins empower and integrate new hires.
21:08 Irregular hiring processes cause confusion and turnover.
24:52 Overwhelm with information, but make sure to follow up later.
26:39 Reflect on feedback for opportunities to improve onboarding.
Connect with Tim and his team:
Website: https://bestculturesolutions.ca/
LinkedIn: Best Culture Solutions, Inc
Instagram: @best.culture.solutions
Email: [email protected]
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"Many leaders want to be great but often misunderstand the difference between management and leadership."
Treating people well isn't rocket science, but it requires intention and genuine care. As Lee put it, leadership is about guiding people to better outcomes through effective teaching and support. Read the blog for more on how to create a magical culture in your business.
Notable Moments05:08 Misunderstanging Leadership and Management
07:31 Firing someone taught responsibility of leadership
12:18 Support others by prioritizing their needs, benefits.
15:26 Disney fosters belonging through thoughtful management.
18:47 Check-in with team daily; offer help.
22:34 Comfort builds trust; open communication improves performance.
25:09 True leadership isn't dependent on authority
29:30 Importance of identifying leaders with relational skills
33:53 Visit leecockrell.com for resources like book purchases and courses
ResourcesThe Cockerell Academy
About Lee Cockerell
Mainstreet Leader
Connect with Tim and his team:
Website: https://bestculturesolutions.ca/
LinkedIn: Best Culture Solutions, Inc
Instagram: @best.culture.solutions
Email: [email protected]
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"A fractional professional has the experience, knowledge, or subject matter expertise to know how to get you out of that rut and to actually make impact instead of spinning your tires."
Fractional work has the potential to transform businesses of all sizes. It is a game-changer, especially for small to mid-sized organizations that need high-level expertise without the full-time commitment. This episode dives into fractional work including information such as:
Cost-Effective Expertise
Strategic Focus
Speed to Impact
Fractional work provides an incredible opportunity for companies to scale intelligently and affordably. At Best Culture Solutions, whether you’re seeking fractional HR services or need help finding the right fractional executive in other areas, we’re here to support you. Contact us to explore how fractional work can elevate your organization.
Notable Moments
00:41 Lack of people strategy can be costly.
05:58 Fractional CFO manages small business cash flow.
08:02 Fractional CXO professionals accelerate strategic business impact.
10:42 Fractional roles drive quick impactful results due to structure, knowledge, and drive
Connect with Tim and his team:
Website: https://bestculturesolutions.ca/
LinkedIn: Best Culture Solutions, Inc
Instagram: @best.culture.solutions
Email: [email protected]
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"If you hire the right people, they are going to want to be part of your brand. But make no mistake, having your critical actions in place when they get onboarded is vital."
Clarity and consistency in your company’s values can transform your organization. When we started implementing critical actions at Best Culture Solutions, we faced some resistance. However, after rolling out our critical actions our team adapted, service quality soared, and customer feedback became overwhelmingly positive. Listen and check out the blog for more on how critical actions helped our team get clarity in their roles and interactions.
Connect with Tim and his team:
Website: https://bestculturesolutions.ca/
LinkedIn: Best Culture Solutions, Inc
Instagram: @best.culture.solutions
Email: [email protected]
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"Suspend an expectation that there's going to be a transaction. You don't know where it's going to go."
Networking does not have to feel icky. Unfortunately many people see networking the way Kathi Brewer-Gouthro once did. When she first had to dive into networking, she felt stuck in a “rigorously unproductive” mindset. Networking always seemed to focus on schmoozing, which felt unnecessary and uncomfortable.
When Kathi was faced with a career transition she knew it meant she had to also update her network. That prompted a needed change her approach. Over time she reframed her assumption that networking is just about who you know. It's about genuine connections and a mutual exchange of value.
It started to click for Kathi when she picked up a copy of "The 20-Minute Networking Meeting" by Nathan Perez and Marcia Belanger. Before reading that book, she had a handful of awkward, zero-value conversations. After embracing their structured approach, things changed dramatically.
Each networking “meeting” had a:
Strong first impression
Clear overview of my career
Genuine discussion points
Respectful, timely ending
Sincere follow-up within 24 hours
Since implementing this structure Kathi has had dozens of successful, enriching conversations. The conversations have not only broadened her horizons, they also made networking feel authentic and purposeful.
Networking does not need to make you cringe or feel uncomfortable. Instead of avoiding it, equip yourself with the right tools. Approach conversations with genuine curiosity and value-driven intentions. You may be surprised at how organic and rewarding those connections can become.
Looking for help with your own career transition? Reach out to our team at Best Culture Solutions.
Notable Moments
01:02 Networking is essential, not just passive engagement.
05:39 Networking requires active effort and learning.
09:22 Using a 20-minute networking structure for intentional connection.
11:45 Take the time to prepare, stick to schedule, follow up afterward.
14:20 Networking enhances comfort and success in career transitions.
17:58 Your network can provide opportunities and supports career development.
21:33 People value genuine connection and support.
Connect with Kathi
Kathi on LinkedIn
Email Kathi
Connect with Tim and his team:
Website: https://bestculturesolutions.ca/
LinkedIn: Best Culture Solutions, Inc
Instagram: @best.culture.solutions
Email: [email protected]
Kathi Brewer-Gouthro -
"You cannot allow the important decision that you're about to make get hijacked by somebody else's agenda."
Notable Moments
01:02 Being strategic when choosing references for job applications.
05:29 Use references to verify professional history objectively.
06:40 Subjective questions risk skewed, unobjective performance evaluations.
11:22 Proper interviewing prevents agenda-driven hiring mistakes.
13:56 Assess each hiring step's purpose and effectiveness.
For years, I relied heavily on job references to gauge a candidate's potential. It isn't an uncommon practice. Leaders schedule reference calls, then ask for insights into a candidate’s performance, strengths, and weaknesses. You name it, it gets asked.
The problem is that this rarely gives insight into the authentic performance of someone. Instead, you end up with subjective opinions, cherry-picked praises, generic answers, hidden agendas, and non-stop bias. Employers end up getting answers that are often anything but the truth.
In fact, it took countless mistakes before I understood that traditional reference checks weren’t telling me what I needed to know. It became clear that I needed to make a shift and stop depending on references to validate what I hoped to hear. I shifted to calling references for truth verification and relied more on a robust interviewing process. And guess what? The quality of my hires improved dramatically. We started finding candidates who truly fit our roles and culture.
If you’re in a challenging season of hiring, consider evaluating and evolving your process. It may be time to part with old ways and embrace new techniques. Revamping the way you use job references can help you build a stronger team, one honest step at a time!
Connect with Tim and his team:
Website: https://bestculturesolutions.ca/
LinkedIn: Best Culture Solutions, Inc
Instagram: @best.culture.solutions
Email: [email protected]
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"The same time that you're the captain of the ship, you also have to be a good Lieutenant. And that is listening to the command of others that may or may not be on the ship."
Leadership journeys are a mix of leading and following. It is incredibly important to be adaptable. Donald Forgione pushed pause on his podcast, Tailgate Talks, to join for a conversation about the true essence of leadership. Early in my leadership career, I thought it was all about being the one to direct and make every decision. As Donald highlights, effective leadership often means knowing when to let others lead.
Read our blog about how to navigate the delicate balance of leading and following.
Notable Moments
01:06 Donald Forgione's career journey
04:10 Balance authority with active listening
08:01 Effective leaders rely on frontline communication and trust
10:45 Two-way accountability crucial for effective leadership
13:43 Following orders: Ethical dilemmas versus personal preferences.
18:03 Stand for ethics, not emotional partisan disputes.
Connect with Donald Forgione
About Donald Forgione
Tailgate Talks Podcast
Connect with Tim and his team:
Website: https://bestculturesolutions.ca/
LinkedIn: Best Culture Solutions, Inc
Instagram: @best.culture.solutions
Email: [email protected]
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“Psychological safety is paramount to creating a high performing team and getting the most out of your experiences with that team."
Notable Moments
01:02 Surveys can reveal blind spots, improve processes, bolster safety.
04:04 Psychological safety builds high-performing, trusting teams.
09:47 Leader's mindset key; feedback aggregated confidentially.
11:22 Gather actionable feedback, ensure transparency, build trust.
15:08 Assess company culture and leadership alignment effectively.
When done with intention, leadership surveys can transform your workplace culture. Surveys that are well-developed are rolled out with meaning help organizations gauge their work culture and leadership. Unfortunately, many people have had experiences with surveys that leave them skeptical or fearful there would be retaliation if they were too candid. That doesn’t have to be the case for your company though. Read the blog on our website for how we've found success building culture with leadership surveys.
Connect with Tim and his team:
Website: https://bestculturesolutions.ca/
LinkedIn: Best Culture Solutions, Inc
Instagram: @best.culture.solutions
Email: [email protected]
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"When you set up a performance management system and set up those goals, do it collaboratively. Otherwise, it's going to be very hard to get buy-in from the employees and team members involved if they weren't part of it to begin with."
Organizations that are defining their culture need to be careful with the ways they operationalize it. One of the slippery slopes leaders run into is integrating culture with performance evaluations without falling into the trap of subjectivity. Making something subjective like culture become measurable is no small feat. Read the blog for more on how I recommend organizations approch it.
Connect with Tim and his team:
Website: https://bestculturesolutions.ca/
LinkedIn: Best Culture Solutions, Inc
Instagram: @best.culture.solutions
Email: [email protected]
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"Onboarding is your biggest best opportunity to make a first impression and set people on the right path as far as what your shared beliefs, values, and behaviors are.
Notable Moments
01:03 Leader discovers differing views on company culture.
04:54 Onboarding is crucial for setting shared values.
08:41 Clarify values for effective leadership and hiring.
12:02 Align customer service with principles, involve team.
13:49 Set boundaries, follow-through; improves relationships significantly.
Connect with Tim and his team:
Website: https://bestculturesolutions.ca/
LinkedIn: Best Culture Solutions, Inc
Instagram: @best.culture.solutions
Email: [email protected]
What would happen if you were to ask various members of your team to define your company culture? After Lee Cockrell’s recent Mastermind in Orlando, a corporate leader followed up with Jody to report back something that happened when he returned to work. He asked 8 of his organizational leaders to define their company's culture and all 8 had different answers. While it may seem surprising, that lack of alignment is not at all unique. Read our blog about how to define your culture and align your teams.
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"It's a big mistake for any employer to think that they could cut corners by hiring someone with experience."
Building the perfect team takes time. You can save some time though by making sure to avoid a common hiring pitfall. When I first started coaching hiring managers through Best Culture Solutions, the goal was to transform traditional hiring practices and cultivate winning cultures. But there were times it felt like we'd never get there. Read the blog to learn about the shift we helped leaders make.
Notable Moments
00:57 Reconsider traditional hiring practices to attract the right talent.
04:54 Skill alone doesn't guarantee success; passion and mindset matter.
08:18 Employers mistakenly assume experienced hires need no training.
11:47 Experience aids development, but requires adaptability.
14:15 Transferable skills matter more than industry experience.
18:06 Shared values cultivate successful organizational cultures.
Connect with Tim and his team:
Website: https://bestculturesolutions.ca/
LinkedIn: Best Culture Solutions, Inc
Instagram: @best.culture.solutions
Email: [email protected]
Connect with Katie
Website: https://katiecurrens.com/
LinkedIn: https://www.linkedin.com/in/katiecurrens/
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"Remember, in that interview process you may want the job, but they want to hire you."
Notable Moments
01:32 Creating clarity in the interview process
03:31 Identify who is going to be in the room
04:13 Know their objectives
05:27 Understand your objectives
07:52 Desired next steps
11:11 Managing risk in new situations
Effective communication can set you apart in any interview process. Best Culture Solutions was started with a vision of helping leaders create winning cultures and helping job seekers land roles they love. Along the way, I have had the opportunity to collaborate with a number of industry experts including Mike Simmons of Catalyst Sales. Mike's insights on using communication tools during interviews have been game-changing for so many clients.
Mike has a fantastic tool for interview prep that he shared on our recent podcast episode. Read more about it here in our blog.
Connect with Mike
https://findmycatalyst.com
Twitter - https://twitter.com/simmons_m
Linkedin - https://www.linkedin.com/in/mikesimmons/
Catalyst Sale - Link Tree - https://linktr.ee/catalystsale
GAME Plan - https://catalystsale.com/game
Catalyst Sale - https://catalystsale.com/
Catalyst Sale Courses - https://catalystsale.mykajabi.com/store
Catalyst Sale Podcast - https://catalystsale.libsyn.com/
Initial Clarity Call - https://calendly.com/simmons_catalystsale/25min-initial
Twitter - https://twitter.com/simmons_m
LinkedIn - https://www.linkedin.com/in/mikesimmons/
Connect with Tim and his team:
Website: https://bestculturesolutions.ca/
LinkedIn: Best Culture Solutions, Inc
Instagram: @best.culture.solutions
Email: [email protected]
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"Go out and do the work on your own to figure your stuff out. Don't expect somebody else to figure your stuff out for you."
If you're feeling stuck in your job search, don't give up. Get clarity. Navigating your career path can sometimes feel like an endless maze with no exit in sight. It's that overwhelming moment when you think, "I need a change, but where do I even start?"
That's where clarity comes in. Read more on our blog here.
Connect with Mike
https://findmycatalyst.com
Twitter - https://twitter.com/simmons_m
Linkedin - https://www.linkedin.com/in/mikesimmons/
Catalyst Sale - Link Tree - https://linktr.ee/catalystsale
GAME Plan - https://catalystsale.com/game
Catalyst Sale - https://catalystsale.com/
Catalyst Sale Courses - https://catalystsale.mykajabi.com/store
Catalyst Sale Podcast - https://catalystsale.libsyn.com/
Initial Clarity Call - https://calendly.com/simmons_catalystsale/25min-initial
Twitter - https://twitter.com/simmons_m
LinkedIn - https://www.linkedin.com/in/mikesimmons/
Connect with Tim and his team:
Website: https://bestculturesolutions.ca/
LinkedIn: Best Culture Solutions, Inc
Instagram: @best.culture.solutions
Email: [email protected]
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"Hiring people right is probably the most important thing that you do. The next most important thing that you do is training people right."
Key Moments
00:57 Hiring and training are crucial for success.
05:28 Effective organizations have purpose beyond rules.
07:56 Employees need context and understanding for engagement.
11:20 Sell peace of mind beyond the product.
17:36 Online learning needs heart and personal engagement.
18:41 Suggest reaching out to Best Culture Solutions.
Connect with Tim and his team:
Website: https://bestculturesolutions.ca/
LinkedIn: Best Culture Solutions, Inc
Instagram: @best.culture.solutions
Email: [email protected]
An onboarding process plays a vital role in creating a winning organizational culture. In this episode Katie and I discuss strategies to ensure a new hire's success right from day one.
Here are three key takeaways from our discussion:
First Impressions Matter: Your onboarding process is the best opportunity to make a lasting impression. It's not just about the rules; it's about conveying your company’s mission, values, and why you do what you do. This sets the tone for how new employees perceive their role and the organization.
Engage Hearts and Minds: Onboarding isn't just about ticking boxes. It should involve storytelling and personal connections to engage new hires emotionally and intellectually. Avoid the temptation to make everything an online click-through process. Human connection matters.
Ongoing Training: Onboarding shouldn't be a one-and-done event. Build in regular refreshers for all employees, old and new. This ensures everyone stays aligned with the company's evolving mission and practices, fostering a cohesive and engaged team.
Make sure to take a listen to the full episode for more insights and actionable advice for onboarding. If you’re looking to enhance your onboarding process, don't hesitate to reach out to us at Best Culture Solutions. We're here to help!
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