Episodit
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Have you ever wondered where the line is drawn between professional ties and being friends, especially when your clients start feeling like your closest friends? In this episode, we dive into the tangled world of friendships within the hairdressing industry! We're getting real about the emotional rollercoaster and the tricky business situations that pop up when those salon chairs become confession booths.
We're spilling the tea with our own stories about the tough moments, like when it's time to up those prices (awkward!) or when we're tempted to slip in a sneaky discount. Plus, we're opening up about the burnout that hits close to home when client relationships get a little too cozy.
We also celebrate the beautiful connections we've made, the friends we've found, and the pure happiness of bumping into old clients outside those salon walls. Tune in and hear us answer the question if you can be friends with your clients.
Bandolier Bags: https://www.bandolierstyle.com/
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US:
Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Have you thought about how offering discounts affects what you make each month? Today we are chatting about the complexities of offering discounts to your specific groups of your hair and beauty clients. We understand why you might consider offering discounts, especially if it's aimed at certain groups, such as pensioners, students, and emergency service workers but have you considered the long-term impact of doing this?
Tune in and hear us discuss the impacts discounting could have on your salon's profitability, and client retention and what you can do instead of offering traditional discounts.
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US:
Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Puuttuva jakso?
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What impact is technology having on the hairdressing industry? Join us as we discuss this and navigate our tech journeys.
We look into the role of tech in fostering human connection and address the fears of robots replacing our jobs. Plus we explore tools like booking systems and AR apps and how they can help us in our day to day.
Tune in to explore the intersection of technology and hairdressing!
RESOURCES MENTIONED:
Booking System Set-Up With Laura
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US:
Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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What would we do if we could rewind to the start of our hairdressing journeys? In today's episode, we're sharing what we'd do differently and what we'd keep just the same. From picking our dream salon spot to only taking card payments, would we go full-on specialist or keep our options open? Or how we'd juggle work, life, and our mental health? We've got you covered!
Whether you're just starting and need a bit of a steer or you're thinking about shaking things up a bit, this episode's for you. Click play and let's chat about shaping your hairdressing journey the way you want it.
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US:
Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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We've both noticed an uptick in MLM (Multi Level Marketing) activity on social media, especially among hairdressers. It's become impossible to ignore, and we felt it was high time to dive deep into this phenomenon.
We've all probably at some point received a DM from someone looking to sell their products or get us to become part of their team, but we're pulling back the curtain and exploring why MLMs are so popular.
Plus we shine a light on the darker side of MLMs, emphasising the tiny minority who actually make significant money. The majority earn little to nothing, with earnings disclaimers on MLM websites revealing a stark, triangular distribution of income. The structure is such that the real money comes from recruiting others, not from selling products. So are the products actually any good?
If you'd like to hear our thoughts, things we've seen happen and what other options there are for you, tune into this episode.
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US:
Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Inspired by a talk by Monica Teodoro from L'Oréal, we're sharing our thoughts on ways to make the salon a buzzing hub of genuine connection.
Find out why a natter with your clients isn't just fab for your business—it's a brilliant remedy for loneliness too! Plus we need to remember that while our interactions with clients can be fulfilling, they should not be our only source of personal connection.
And let's not forget the cherry on top: self-care! While a good chat at work is lovely, it's just the start of the journey. So, grab a cuppa and join us as we discuss how to feel a bit more connected in and out of the salon.
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US:
Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Are you ready to dive into the world of clean beauty and discover how one woman is challenging the status quo in the male-dominated hair industry? Join us as we sit down with Jose Bryce Smith, the innovative founder of O&M hair care products.
In this episode, we hear about Jose's journey, discussing her challenges, including her father's cancer battle that inspired her dedication to clean products, and the surprising way she secured a million-dollar deal.
Listen in as we tackle topics like gender parity, juggling single parenthood with business, and Jose's ingenious financial manoeuvres amidst her divorce. Don't miss this inspiring conversation, hit play now!
CONNECT WITH JOSE:
Instagram @originalqueeni
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US:
Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Ever feel like you're always onto the next goal without enjoying the ride? And why is it we're often waiting on others to celebrate us for our achievements? Join us in today's episode as we dig into the importance of celebrating life's journey and not just fixating on the next big thing.
We chat about creating our own little celebrations, from jazzing up everyday treats to stumbling upon those accidental traditions. Stick around as we talk about self-celebration, finding our supportive spaces, and giving ourselves a pat on the back.
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US:
Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
CONNECT WITH US:
Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Are you intrigued by the hype surrounding online coaching in the hair and beauty space? Well, get ready to explore the reasons why so many of us have jumped on the education business bandwagon – and why it's been such a game-changer!
We're talking about the perks, like raking in passive income while witnessing our clients' stunning transformations. But it's not all smooth sailing – we're keeping it real and opening up about the challenges we face too.
And let's not forget the importance of keeping it genuine in our teaching, riding out the emotional rollercoaster of when to make the leap, and how the lockdown has shaken up our work lives. So, join us as we chat about the fascinating world of online coaching in the hair and beauty world.
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US:
Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Ever had that nagging worry about running into trolls online? Today's episode peels back the curtain on the world of online trolls. Today we're joined by Heather McKenzie, aka @GlambyHeather, as she bravely shares her experiences dealing with negative comments on a viral video.
Together, we explore the minds of internet trolls, emphasizing the importance of not letting their negativity dim our spirits. We also discuss the strategies we use to shield ourselves from the toxicity.
This chat is a must-listen for anyone navigating the digital realm, offering invaluable insights into the resilience needed to thrive amidst online challenges. Join us as we navigate the twists and turns of maintaining an online presence, standing strong against cyberbullying and trolling.
CONNECT WITH HEATHER:
Instagram: https://www.instagram.com/glam.by.heather/
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US:
Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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How do salon professionals navigate difficult discussions on politics, religion, money and personal beliefs with clients? Today we take a deep dive into the strategies we have used to maintain boundaries and steer conversations away from sensitive and potentially heated topics.
We explain how we pivot these tricky conversations to keep interactions light and debate-free, using conversational techniques to redirect discussions.
Hit play and join us as we navigate the delicate balance of keeping conversations enjoyable and respectful for everyone involved.
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US:
Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Do you find yourself wondering what type of leadership style you have when it comes to running a thriving salon? Dive into this episode as we have an invigorating chat with salon owner Alex Smith. Discover Alex's innovative recruitment strategies in the face of industry challenges and her experience in managing client services among her skilled team. Plus she shares the intricacies of Alex's unique leadership approach and the lessons she has learned by understanding how she leads.
Together, we discuss important topics like maintaining a healthy work-life balance and promoting employee well-being, especially in the wake of the pandemic's impact on the industry. Alex shares valuable insights into the recruitment landscape, discussing how she has adjusted her hiring methods to attract and retain top talent in a competitive market.
Join us as we examine the strategies that have helped her overcome staffing hurdles, foster a resilient team, and ensure her salon's lasting success.
CONNECT WITH ALEX:
Website https://ashd-hairdressing.co.uk
Instagram @ashd_hairdressing
RESOURCES MENTIONED:
Are you breaking through, or burning out? 6 weeks to drop a day behind the chair. For real. Find out more about Breakthrough: https://www.bossyoursalon.com/breakthrough
The Choice Factory by Richard Shotton
The Illusion of Choice by Richard Shotton
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US:
Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Get ready for a heartfelt chat as we dive into the world of hairdressing and how stylists handle grief while keeping up their professional game. We share personal tales of loss, touching on the tricky balance between emotions and work. We dish on the industry's lack of support during tough times, stressing the need for both financial prep and emotional cheerleading.
We read a post that Hayley put out to ask her followers about their struggles with grief, how it affected them and how they dealt with the situation. The most common answer that came up was rushing back to the salon before we were ready. But it's not just about the challenges; we're also here to offer solutions. Join us as we discuss the importance of creating a contingency plan for unexpected moments of grief or needing time away from the chair. Whether it's setting aside funds for emergencies or establishing a network of support, we'll share practical tips to help you navigate through difficult times in the lively world of hairdressing.
Disclaimer: Please note that this episode discusses themes of death and grieving, offering a compassionate space for reflection and healing.
RESOURCES MENTIONED:
Hayley's Instagram Post
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US:
Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Ever wondered where authenticity ends and oversharing begins in the world of social media marketing? Today we're diving into this topic. Join us as we explore the importance of authenticity in connecting with our audience online. We'll chat about how to strike that perfect balance between sharing genuine moments and revealing too much.
We've got some cautionary stories to share and some friendly advice on steering clear of those awkward moments when you've overshared. So click play and join us as we navigate the world of authenticity as a hair or beauty professional.
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US:
Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Ever noticed that there's a bit of a divide happening in the hair and beauty industry? We're talking about the rift between freelancers and salon owners, and let us tell you, it's a real eyebrow-raiser.
Join us as we unravel the negative stereotypes fueling this divide and examine how social media has amplified the strains within the industry. From exploring the misconceptions to discussing the impact of online platforms, we leave no stone unturned in our quest for understanding.
Discover how we initially sought to separate our programs, catering individually to salon owners and freelancers, only to realise that having everyone together is beneficial.
Whether you're a salon owner or a freelancer, this episode promises to enlighten and entertain. Don't miss out on this enlightening discussion that challenges perceptions and celebrates the power of collaboration. Tune in now and be part of the conversation!
RESOURCES MENTIONED:
As a hairdresser, you can be so focused on looking after your clients that you forget to look after yourself The Resilient Hairdresser Membership is here to change that! Find out more: https://resilienthair.kartra.com/page/TRH_Membership_SignUp
Are you breaking through, or burning out? 6 weeks to drop a day behind the chair. For real. Find out more about Breakthrough: https://www.bossyoursalon.com/breakthrough
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US:
Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Curious about the idea that two seemingly opposite truths can actually go hand in hand? From the pressure of being fully booked while battling feelings of ungratefulness, to the misconception that enforcing policies compromises niceness - We're here to chat about those everyday dilemmas and more.
Join us as we challenge you to consider both sides of every issue, confront resistance to change, and embrace the unfamiliar with open arms. We aim to encourage you to hold your beliefs lightly, fostering flexibility and a willingness to entertain a range of perspectives.
Ready to embrace the grey areas of life and see things from all angles? Then this episode is calling your name! Hit play now.
RESOURCES MENTIONED:
Register for Hayley's webinar
Check out Hayley's Membership
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US:
Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Have you ever felt like you're at a crossroads in your salon business, teetering on the edge of expansion but haunted by the fear of letting go? As salon owners and freelancers, we've all been there—overwhelmed by our success and workload, wondering if it's time to grow our team.
In this episode, we get personal about the psychological hurdles of giving up control, the financial realities of bringing on new staff, and what success truly means to us. We don't shy away from the tough topics: the juggling act of hands-on work versus leading the team, the guilt that can come with stepping back, and other growth strategies that don't necessarily involve hiring more people.
Join us as we share our insights on how to navigate the complexities of whether it's time for you to hire or not to hire.
RESOURCES MENTIONED:
Lead From The Heart
Breakthrough program
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US:
Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Is one of your friends your boss? Or maybe you're theirs? Then this episode is for you! Today we're discussing what happens when friends cross into an employer-employee relationship. It's tricky, right? We talk about how easily boundaries can blur and the potential strain this can put on you both.
In this episode, we stress the significance of setting clear boundaries and keeping communication channels open to avoid any potential arguments. Learn essential tips on setting boundaries and maintaining open communication. Don't miss out – tune in for a more harmonious work-life blend!
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US:
Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
CONNECT WITH US:
Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Do you find yourself navigating tricky waters with difficult clients? No matter what, you'll always get them. In this episode, we explore the necessity of setting boundaries and having straightforward conversations with our clients when things start getting difficult.
Discover how we gracefully recommend clients to other professionals when needed and uncover the keys to maintaining honesty with clients. Tune in now and hear what we recommend when dealing with those difficult clients.
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US:
Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Sometimes our normal isn't so 'normal' and that's why Conor stayed undiagnosed for ADHD for so long. Today we're excited to have our first guest Conor James Doyle to speak all things ADHD, how he ended up being diagnosed and how he is reshaping the education industry to be more inclusive to different learning styles.
Take a peek into the world of neurodivergent social circles and discover some insights into how education can be more inclusive. Conor shares how he's approached his online education platform that's changing the game, making learning fun for all kinds of styles.
Hit play now and get ready for a mind-opening chat that dives into ADHD, dopamine, and innovation. Tune in, soak it all up, your ears are in for a treat!
Connect with Conor:IG: https://www.instagram.com/conorjmd
Website: https://learnwith.conorjameseducation.com/
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US:
Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
- Näytä enemmän
