Episodit
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We're thrilled to announce the latest episode of Hospitality Meets featuring the truly brilliant James Peck, MD of Ember Restaurant, No13 Cocktail Bar and The Four Pears Pub! đ€©
There's a story as to how James and I met which I retell in the podcast but join us for a delightful blend of fun, laughter, and insightful conversations.
Here are some highlights you won't want to miss:
1⣠Kitchen Comedy: Youâll chuckle too hard at James's story about accidentally stabbing his hand while multitasking during an opening weekâlet's just say it was a sharp lesson in focusing on one task at a time! đđïž
2⣠Team Spirit: Dive into how the supportive and inclusive environment at Restaurant Ember not only keeps the kitchen calm and organised but also fosters creativity and dedication among the chefs. Teamwork truly makes the dream work! đšâđłđ©âđł
3⣠Mentorship Magic: Hear James reflect on his transition from the military to the culinary world and how his journey shaped his leadership style. He's a true advocate for constructive feedback and has some real gems on team development and mentorship. đ
4⣠Resilience and Growth: From packed meal mishaps in the army to winning accolades in high-pressure cooking competitions, Jamesâs journey is a testament to grit and growth. His anecdotes, including the humorous "courgettes and cucumbers" sandwich saga, are both inspiring and endearing.
Don't miss this episode that perfectly balances humour, wisdom, and the essence of hospitality! Tune in now and let us know your favourite takeaway! đ§đ
Enjoy!
The Guest
Instagram - jamespecckk
Restaurant Ember - https://www.instagram.com/embernenecourt/
No13 Bar - https://www.instagram.com/no13_bar/
The Four Pears - https://www.instagram.com/thefourpears/
The Sponsor
Todayâs episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.
RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes â all from a single, web-based app.
It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.
Try RotaCloudâs time-saving tools today by heading to https://rotacloud.com/phil
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Podcorn - https://podcorn.com/privacy -
Hospitality Meets - Episode 200
Welcome to the 200th episode of "Hospitality Meets"! In this landmark celebration, we delve into some of the best bits from the last 100 episodes including the extravagant tales, pivotal moments, missteps and inspiring journeys shared by our incredible guests. Each story is a testament to the laughter, dedication, creativity, and resilience inherent in the world of hospitality.
What you can expect in this episode (Bed in, it's epic!):-Eddy Tannous haircut disastersBharti Radix scary board room meetingsPhil Howard and working underwaterJane Sunley and naught dry store talesPhil Street and the Full MontySally Beck Rescuing high profile dealsTim Andrews tale of ultimate humanityBenoit Blin and his bagpipe musicPeter Hancock's celebrity master chef bunglePatricia Dickie and Surreal rock star momentsGuillaume Marly buying monkeysVeryan Palmer and the eccentric requests of poodlesZoe Watts and brushes with royaltyShereen Ritchie and Virtual Call mishapsAndrew Evers and technological liarsAndrew Stembridge and learning a careers worth of experience in 18 monthsMichelle Whittemore and high calibre wardrobe malfunctionsMatt Townley and James Bonds clothesRobert Cook and Lord Rupert WhoopsieOlajide Alabi on becoming an unwanted poster boyDanny Pecorelli and massive wedding cakes, Johnny Wilkinson & Cameron DiazTrudi Parr and Email CampaignsClaire Coghill and putting fires out... literallyDavid Taylor and working on NightsAdrian Martin and being flung in the deep endAdam Handling and his Great British Menu journeyConor O'Leary and the FerretRobin Hutson on Hotel Du Vin Start-upRaymond Blanc and the ultimate tale of boldnessI'm sure I've missed many others but without question, hearing all of my guests anecdotes and stories has been the real highlight for me.
Join us as we celebrate the essence of hospitality through these captivating stories and revelations. Thank you for being part of our journey to 200 episodes! Here's to many more extraordinary tales and triumphs of laughter and learning in the world of hospitality.
Enjoy!
The Sponsor
Todayâs episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.
RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes â all from a single, web-based app.
It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.
Try RotaCloudâs time-saving tools today by heading to https://rotacloud.com/phil
This podcast uses the following third-party services for analysis:
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Puuttuva jakso?
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In this lively episode, I sat down with the multifaceted The Rt Honourable The Viscount Thurso, also known as quite simply, John (Watch how I blunder that at the beginning). This episode takes listeners on a rollercoaster ride through John's unconventional career, filled with hilarious anecdotes, unique experiences, and invaluable leadership insights. From mastering the art of hospitality to navigating the political landscape, John shares his wisdom with a touch of humour that makes this episode a delightful listen.
Key Takeaways:
Leadership through Experience and Mentorship: John's career showcases the importance of hands-on experience and learning from mentors. His journey from a dishwasher at his father's hotel to high-stake management roles exemplifies how diverse experiences can shape a unique leadership style.Ingenuity in Business Solutions: Highlighting his creative turnaround at Champneys, John discusses the development of the âFounders Clubâ to replace problematic timeshare agreements. This inventive approach underlines the significance of adaptability and innovative thinking in business.Valuing Hospitality Skills Beyond the Industry: John talks about how his children leveraged hospitality skills in their diverse careers, emphasising that traits like empathy and customer service excellence are universally valuable. His points underline that hospitality offers foundational skills that can enhance any professional journey.Fun and Humorous Highlights:
Butcher's Icebreaker: One of the standout humorous moments is John recounting his time in the butcher's shop, where he offered chewing tobacco to his colleagues, a gesture that earned him an unexpected acceptance.Pub Shenanigans: John shares a pub experience where he became part of the group after a lead butcher vouched for him. Friendship formed amidst laughter, blending work with camaraderie.Paris Misadventures: Despite starting his job in Paris with a non-existent command of French, a light-hearted tale ensues as John undertakes a crash course in French, just two weeks before his move. His recounting of humorous conversations with a Glaswegian colleague in French adds a comedic flair to his professional struggles.Tune in for: A perfect blend of humour and wisdom, this episode is a treasure trove of life lessons, career advice, and laugh-out-loud moments. Whether youâre in hospitality or any other field, John's stories are bound to leave you inspired and entertained.
The Guest
John Archibald Sinclair, 3rd Viscount Thurso, known as John Thurso, is a Scottish businessman, Liberal Democrat politician, and hereditary peer. Born in 1953, he was educated at Eton College and spent much of his early career in the tourism and hospitality industry, managing prominent hotels and serving as CEO of the Champneys Group. Thurso first entered Parliament in 1995 as a hereditary peer in the House of Lords, serving until the House of Lords Act 1999 removed most hereditary peers.
In 2001, he was elected as the MP for Caithness, Sutherland, and Easter Ross, a seat he held until 2015. During his time in the House of Commons, he served as chair of the Finance and Services Committee. After losing his seat in 2015, he returned to the House of Lords in 2016 and later became Lord Lieutenant of Caithness. He has also chaired VisitScotland since 2016 and holds leadership roles in tourism and hospitality organisations and now holds the President role at the Institute of Hospitality.
The Sponsor
Todayâs episode comes to you in partnership with
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In this lively and insightful episode of "Hospitality Meets," I welcomed the ever-engaging Conor O'Leary, the Managing Director at the iconic Gleneagles Hotel. Buckle up for a mix of humour, wild anecdotes, and invaluable career lessons as Conor takes us on his remarkable journey through the world of hospitality!
Highlights from the Episode:From Tokyo Dreams to Dubai Realities:
Conor shares his career trajectory, initially planning a move to Tokyo but ultimately finding himself in the bustling hospitality scene of Dubai. Three years at the Grand Hyatt offered immense growth and solidified his interest in international markets.
The Return to the UK:
Despite initial hesitations about returning home, the compelling vision of Gleneagles' new ownership lured Conor back to the UK in 2016. He discusses the thrilling transformation of Gleneagles from a golf hotel to a luxury lifestyle destination.
Crazy Ferret Fiascos:
Ever curious about how a stray ferret can upend an evening? Conor narrates his hilarious encounter with a ferret found at home, detailing the ensuing chaos with his dog, cat, and daughter's reactions. This amusing story alone is worth the listen!
Leadership and Cultural Adaptations:
Conor and Phil delve into the importance of adapting leadership styles to different cultural environments, contrasting Dubaiâs top-down approach with Londonâs employee-centric style. Conor emphasises communication and flexibility as key leadership traits.
Early Career Missteps and Learnings:
From misadvising guests on wine to confronting a chef about his sauce, Conor's early days were filled with learning curves. His proactive approach to self-improvement, like buying culinary guides, highlights a thirst for knowledge that listeners will find inspiring.
Hospitality's Sliding Doors:
Conor reflects on pivotal career decisions, like working at the Royal Garden Hotel and later choosing between roles in Hong Kong and the Ritz in London. These âsliding door momentsâ shaped his path, offering listeners insights into the significance of career choices.
From Beefeaters to Banquets:
Stories from his early years, including working at a beefeater restaurant and managing bustling banqueting events, illustrate the wide array of experiences that have built Conorâs robust hospitality expertise.
Gleneaglesâ Transformation:
Hear about the substantial investment and renovations at Gleneagles after its acquisition by a dedicated private family. The addition of 55+ activities and a shift towards a family-friendly luxury experience under Conor's leadership is nothing short of inspiring.
Join Phil and Conor for an episode that perfectly blends profound takeaways with humorous tales from the hospitality trenches. Whether youâre in the industry or simply enjoy a well-told story, this episode offers a delightful dose of both!
Tune in now and get ready for a fascinating ride!
Make sure to subscribe to "Hospitality Meets" for more captivating conversations with industry leaders and follow us on social media for the latest updates. Have a funny hospitality story or key takeaway from this episode? Share it with us using #HospitalityMeets.
The Guest
Conorâs hospitality career began in Londonâs bustling bar and restaurant scene, which led to senior F&B and leadership roles in some of the UK and the Middle Eastâs finest five-star hotels.
Immediately prior to joining the team, he led the Hyatt groupâs largest food and beverage operation in the world at the Grand Hyatt in Dubai.
A Master Innholder, a St Julian...
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In this heartfelt and inspiring episode of "Hospitality Meets," we join Phil as he walks alongside the legendary Charlie Hodson, an unwavering advocate for mental health in the hospitality industry. Together, they embark on a meaningful walk for well-being in support of Hospitality Action, an organization that played a pivotal role in saving Charlie's life.
Key Points:Introduction and Setting:
Phil shares his excitement about taking this unique episode format on the road, literally, with his close friend Charlie Hodson.
Walk for Well-Being:
Charlie reveals the inspiration behind the "Walk for Well-Being" initiative, conceived by Craig Prentice to promote mental health and community support post-lockdown.
Personal Journey:
Charlie openly discusses his personal battles with mental health, alcoholism, and how Hospitality Action became his lifeline.
Support and Impact:
Phil and Charlie delve into the importance of supporting Hospitality Action and the positive impact it has on countless lives within the hospitality sector.
Challenges and Determination:
Despite his monumental aversion to walking, Charlie set out on an ambitious trek from Norwich to Battersea Park, driven by his desire to give back and raise awareness about mental health.
Public Support:
The overwhelming support from friends, strangers, and the wider community has been a beacon of encouragement for Charlie throughout his journey.
Overcoming Obstacles:
Charlie shares the physical and emotional obstacles he faced during the walk, emphasising the parallels to challenges in mental health and resilience.
Call to Action:
The episode wraps up with heartfelt advice from Charlie: ask, listen, and support those struggling with mental health. Remember, help is always available from organisations like Hospitality Action and the Samaritans.
Quotes:Charlie encapsulates the essence of the journey with this powerful message:
âIf between all of us... we can help change just one life through what I think is going to end up being about 151 miles of walking and talking and sharing... surely, is that not what we should all be thinking about?âLinks & Resources:Hospitality Action:WebsiteDonations:Support Charlieâs Walk for Well-Being hereSamaritans:Samaritansor call 116 123 (UK & ROI)Charlies Original Storyhttps://www.hospitalitymeets.co.uk/171-hospitality-meets-charlie-hodson-the-light-that-exists-after-the-dark/Join Phil and Charlie on this remarkable journey, and together, let's bring hope, support, and a voice to those in need within our hospitality family. Listen to the full episode to immerse yourself in this extraordinary story of resilience and brotherhood.
This podcast uses the following third-party services for analysis:
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Today, we have a remarkable guest joining us â Claire Llewellin-Davis, the dynamic Managing Director of The Lensbury. Claire's journey is a fascinating tale of resilience, adaptability, and bold career moves.
âš In This Episode:
Adventures in Language and Lands
From studying languages in France and Germany to teaching in Japan, Claire's story kicks off with vibrant globe-trotting adventures that would make even Carmen Sandiego jealous.Military Makeover
Learn how Claire transitioned to military life. Ever wondered about staying awake for 56 hours? Claire spills the beans on her transformative training at Sandhurst, where resilience was the name of the game.Cherie Blair Drama
Imagine inviting Cherie Blair to talk at a place with a very, very traditional audience. Claire shares the juicy details of how she managed to win over skeptics and even had the club's chairman swooning!To Hong Kong and Beyond
Get a taste of Claire's high-stakes management during political unrest in Hong Kong. And the shift to a more tranquil life in Singaporeâpaddling pools indoors anyone?Family First
How COVID-19 changed everything! Claire opens up about personal loss and re-evaluating priorities. Plus, how a spontaneous escapade in Malaysia and Vietnam led her back to the UK.Lensbury Bound
Discover the award-winning Lensbury resort, a blend of heritage, sports, and leisure excellenceâeven England's Lionesses took a liking to it! Claire's vision of rejuvenating the historic club is nothing short of inspiring.đ Key Takeaways:
Resilience and Adaptability
Claire's military training taught her to remain calm under pressureâhandy when faced with tear gas or a room full of critical club members.Diverse Experiences Enrich Hospitality
Phil and Claire discuss how bringing people from different industry backgrounds into hospitality makes the industry richer and more adaptive.Humour and Humanity
Balancing intense responsibilities with light-hearted moments, Claire exemplifies why attitude and a willingness to learn are the ultimate secrets to success.Donât miss this exciting ride through Claire Llewellin-Davis' remarkable journey filled with globetrotting, tear gas, high-profile events, and the serene beauty of the Lensbury resort.
Tune in for some laughs, insights, and inspiration!
The Guest
Claire Llewellin-Davis is the Managing Director at the Lensbury
LinkedIn - www.linkedin.com/in/claire-llewellin-davis
The Sponsor
Todayâs episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.
RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes â all from a single, web-based app.
It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.
Try RotaCloudâs time-saving tools today by heading to https://rotacloud.com/phil
This podcast uses the following third-party services for analysis:
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Episode Overview:
This week I was lucky enough to grab some time with for an entertaining and insightful conversation with the eminently engaging Imran Hussain, the innovative Chief Marketing Officer of Chateau Denmark (https://www.chateaudenmark.com). This episode of âHospitality Meetsâ sheds light on the quirky, unpredictable, and exciting world of hospitality, capped with laughter and memorable anecdotes.
Episode Highlights:Behind-the-Scenes Comedy: Imran shares a hilarious story of his early career mishap, where he printed "canopies" instead of "canapĂ©s" on 3,000 invitations, teaching him a lifelong lesson on attention to detail.Energetic Conversation: The banter between Phil and Imran is infectious, from joking about creating a superhero squad named âSuperheroes of Stupidityâ to witty remarks about Shoreditch's dynamic past and transformation.Charisma and Passion: Passionate about architecture and community, Imran shares his heartfelt reflections on the evolution of Kings Cross and his latest ventures at Chateau Denmark, turning historic spaces into modern, culturally rich hospitality experiences.
Key Takeaways:The Art of Learning from Mistakes:
Imran's story about the "canapĂ©s" mishap remains a stellar example of humility and owning oneâs mistakes. Itâs a reminder that errors, no matter how embarrassing, are invaluable learning moments in one's career.Innovative and Ageless Hospitality:
The shared philosophy that hospitality is not just a job but a calling shines through. Imran and Phil both echo the importance of embracing the unpredictability, ongoing learning, and excitement that come with creating exceptional guest experiences.Community and Cultural Integration:
Imranâs vivid storytelling about projects like Chateau Denmark and The Pilgrim reveals his dedication to creating hospitality spaces that respect and enhance their neighbourhood's essence, emphasising the deep interconnection between a hotel and its surrounding community.
Donât Miss:Philâs visit to Chateau Denmark: Get first-hand insights into what makes this place uniquely captivating.Imranâs Career Influences: Discover how a coffee table book and a general manager named Michael changed the trajectory of Imranâs career.Humorous Reflections: Enjoy the contagious laughter and light-hearted exchanges that make this episode a treat to listen to.Stay tuned for more enlightening conversations every Wednesday at 08:00 p.m. on your favorite podcast platform!
Listen and Subscribe:Make sure to subscribe to âHospitality Meetsâ and share this episode with fellow hospitality enthusiasts. Follow us for more episodes filled with industry insights, humour, and inspiring stories.
Get ready to laugh, learn, and be inspired by the incredible journey of Imran Hussain in this week's episode of âHospitality Meetsâ!
The Guest
Imran Hussain is the Chief Marketing Officer at Chateau Denmark
Instagram - @imran_hussain
Chateau Denmark - @chateaudenmark
The Sponsor
Todayâs episode comes to you in partnership with RotaCloud, the people management platform for shift-based...
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Join us for a laughter-packed and enlightening episode I dive into the captivating world of Trudi Parr, Head of People at Mollie's (https://mollies.com). Trudi takes us on a rollercoaster ride through the hysterical, the surreal, and the downright cool moments that define her journey in the hospitality industry.
đ€ In This Episode:
High-Profile Shenanigans: Trudi spills the beans on the unique perks and backstage drama of working at iconic events like Radio 1's Big Weekend and Glastonbury. From managing surprise acts to the secret world of talent logistics, you'll hear stories that'll make you laugh out loud and wish you were there.Pink Floyd & Private Soundchecks: Phil recounts a jaw-dropping anecdote from episode one with Chris Fletcher, where Chris witnessed a private Pink Floyd soundcheck at Hard Rock in Hyde Park. Imagine having one of the greatest rock bands play just for you!Mistaken Identity at Paddington Station: Prepare for a hearty laugh as Trudi recounts a hilarious incident where she mistook Duncan from the boy band Blue for a friend at a train station. Classic mix-up, classic humour!Innovation with the best: Moving beyond the glitz, Trudi delves into building Mollie'sâa new, cool, accessible, motel and diner brand from the mind SOHO House titan, Nick Jones. Hear about their next big opening in Manchester and the quirky, high-quality offerings at their existing sites.Celebrity Sightings & Serendipity: Get ready for more celebrity stories, including liaisons at Celtic Manorâs celebrity golf event, and Philâs newbie days at Londonâs Coco nightclub, where politeness from Simon Webbe of Blue stole the show.Embarrassing Blunders: Nothing beats learning from mishaps! Trudi spills on accidentally sending a personal email to her MD and the amusing yet instructive feedback she got. Plus, cringe along with Philâs email typo that charmed clients despite its excruciating error.The Heart of Hospitality: Beyond the anecdotes, Trudi reflects on the essence of her career, her transition into people management post-COVID, and finding joy in the day-to-day interactions that make this industry special.Manifesting Goals & Career Pivots: Discover how career visualisation and intentional breaks led Trudi to her current role, stressing the value of alignment between personal values and professional paths.Resilience & Reinvention: Trudiâs candid take on the personal growth spurred by the pandemic, embracing lifeâs serendipitous journeys, and the importance of genuine human connections in your work.Tune in to this episode for a perfect blend of humour, heartfelt moments, and invaluable insights from one of hospitalityâs most dynamic figures. Whether you're in the industry or just love a good story, this oneâs a guaranteed treat!
Subscribe, listen, and laughâitâs all happening right here on Hospitality Meets! đ
The Guest
Trudi Parr is the Head of People & Development for Mollie's
LinkedIn - https://www.linkedin.com/in/trudi-parr/
Mollies - Instagram - https://www.instagram.com/molliesmotels/
The Sponsor
Todayâs episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.
RotaCloud lets managers create and share rotas, record attendance,...
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In the latest episode, Phil brings you an engaging and humour-infused conversation with Andrew Evers, the charismatic Group Director of IT for Rocco Forte Hotels. Grab your popcorn and settle in for an entertaining journey through technology mishaps, personal growth, and the evolving role of IT in hospitality.
Key Highlights:
1. Telephone Tales: Andrew welcomes Phil to the iconic Alexander Graham Bell suite at Brown's Hotel in London. Did you know this suite is named after the first telephone call made from (or to) the hotel? Imagine the chaos if they had mis plugged cables back then!
2. IT â Not Just Fixers Anymore: Andrew shares how the so-called IT department has metamorphosed into the all-encompassing technology team, interfacing directly with guests to enhance their experiences. Fixing glitches? Thatâs old newsâwe talk about making systems sing!
3. Cable Catastrophes and Overcoming IT Challenges: Enjoy a good laugh with Andrew as he recounts a technical issue involving a misplugged cable. Spoiler: the secret to resolving it is humour and a cool head. Think your IT issues were bad? Think again!
4. The Evolution of an Extroverted Techie: Busting the stereotype of the introverted IT guy, Andrew reflects on his journey from an ultra-social kid fascinated by technology to becoming the IT leader of a luxury hotel brand. No university? No problem! Perseverance, passion, and the knack for self-paced learning worked wonders.
5. Mid-Show Fun: Phil introduces the classic IT term âID ten T error," which humorously spells out "idiot," bringing light-hearted banter and relatable chuckles. Ever heard of a "problem between the keyboard and the monitor"? The duo laughs over common IT troubleshooting clichĂ©s.
6. Balancing Old Charm with New Tech: Step into the architectural maze Andrew navigates while updating technology in historical hotels. How do you modernise without losing the charm? One careful step (and wire) at a time.
7. From Waste to Wonders: In a surprising career detour, Andrew briefly strayed into the world of waste management. Missing the chaos and creativity of hospitality, he eventually returned to where he belonged. Expect some quirky insights and real talk about finding oneâs true calling.
8. Passion Over Papers: Andrew's story is a testament to rising through the ranks without formal qualifications. Phil lauds his achievements, and Andrew emphasises that passion and perseverance can trump traditional credentialsâtake notes, aspiring techies and hoteliers!
9. Crisis Management with Kindness: Andrew doesnât shy away from discussing the difficult decisions he had to make during crises. His mantra was simple: protect your team and treat everyone with respect, even when the problems seem insurmountable.
10. Closing with Camaraderie: Both Phil and Andrew express their excitement for future advancements and growth. With shared hopes and laughs, this episode wraps up on a note of inspiration and camaraderie.
Whether youâre a technology enthusiast, hospitality professional, or a fan of amusing anecdotes, this episode brims with wit and wisdom. Tune in for a hearty mix of humour, heartfelt stories, and valuable insights straight from the trenches (and server rooms) of hospitality IT.
Subscribe, rate, and review to stay updated on more such engaging episodes!
The Guest
Andrew Evers works for Rocco Forte Hotels as their director of IT. He has worked in technology for 27 years and alongside hospitality since 2011.
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đ Episode Summary: Have you ever wondered how you can meet Kiefer Sutherland, dodge recruitment woes, and still run one of the world's most historic hotels? Well, grab your aprons and notepads because Franck Arnold, MD of The Savoy, spills the beans (and maybe some champagne!) in this rib-tickling yet insight-packed episode. Spoiler alert: It's not all afternoon tea and cucumber sandwiches (Shame) đž
đŁïž Key Takeaways:
Four-Day Fantasy or Reality? - Ever dreamed of a four-day work week? Franck reveals that some lucky souls in hospitality enjoy this with 10-hour days. Your weekends just got better!Travel and Triumphs - Like Franck, you may find that wandering through global hospitality hubs isnât for everyone. But if London is your âhappy place,â then youâre already halfway to Savoy success!From Culinary Curiosities to Grand Hotels - Franckâs journey began in a hotel school in Strasbourg. From a foodie's dream to managing global icons, his pathway is as diverse as the hotel menus!Fail Fast, Learn Faster - Franckâs mantra: Fail quickly and often for rapid growth. đ Turns out, the school of hard knocks has a pretty good curriculum after all.From Military Service to Michelin Stars - Who knew military training could translate to five-star service? Franck's time as a steward in the French Air Force proves that discipline can come with a side of luxury.Innovative Firsts at The Savoy - From electric lights to women smoking in public, The Savoy has always been ahead of its time. It's like the hotel version of a rockânâroll rebel with room service.Youth Outreach & Celebrity Encounters - Want to recruit the next generation? Maybe letting them meet a celeb or two, like Kiefer Sutherland, might just spark their interest.COVID-era Creativity - How do you jazz up a historic hotel during a pandemic? Just ask Franck about seafood bars and jazz outlets named Solas. Necessity is the mother of delicious innovation!Gordon Ramsay & More â Partnerships for the Win - When you're in the hospitality industry, teaming up with brands like Gucci and chefs like Gordon Ramsay isn't just name-dropping; it's survival of the fanciest.Inclusivity and Diversity - A Recipe for Success - The Savoy champions diversity in hiring, proving that luxury and inclusivity can be the perfect mix.Savoyâs Snazzy Titles and Honours - Itâs not all work and no play. The Savoy just bagged the Fairmont Hotel of the Year 2023 globally. Who knew being fabulous could be so rewarding?đïž Big Takeaway: While you might not make millions in hospitality (But some absolutely do), the industry offers a treasure trove of personal fulfilment, global adventures, and, if youâre Franck Arnold, a reason to meet some pretty cool people along the way.
Enjoy!
The Guest
Born in Strasbourg, France, Franck Arnold has over forty years of experience in the hospitality industry. Initially trained as a chef, Franck began his hospitality journey by attending the Hotel School of Strasbourg (France), earning a Hotel Management and Culinary Arts degree, followed by a Masters in Hotel Administration from IMHI Cornell-ESSEC (Paris) and his M.B.A from Henley Management College (UK).
Franck has worked in luxury hotels in six European countries including 10 years in the UK, 10 years in the US and five years in Canada. He has worked for well-known luxury brands and independent hotels in North America and Europe including the IHG hotels, The Four Seasons Chicago, The Ritz-Carlton Toronto and The Balmoral.
He joined The Savoy in...
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Today we have the pleasure of speaking with Simon Numphud, the dynamic Managing Director of AA Media. Join us as we delve into Simon's fascinating journey through the hospitality industry, from his humble beginnings in catering college to becoming a leading figure in the industry.
In this episode, Simon shares candid anecdotes about the less glamorous side of constant travel and dining, the rigours of maintaining fitness, and the humorous misconceptions his children have about his job. We discuss the evolution of the hospitality industry, touch on the significant changes over the years, and reflect on the incredible growth of hotel facilities, food quality, and even English wines.
We'll uncover the history and the importance of the AA star-rating system, Simon's transition from a General Manager to a hotel and restaurant inspector, and the pivotal moments that shaped his career. Additionally, Simon offers insights into the values of trust, integrity, and community in hospitality, as well as the essential role of accreditations in ensuring consumer confidence.
Throughout our conversation, we also delve into the personal challenges and triumphs Simon faced, his passion for the industry, and the importance of recognising excellence within this vibrant sector. So sit back, relax, and join us for an enlightening and engaging discussion with Simon Numphud on Hospitality Meets!
Enjoy!
The Guest
Simon has spent his entire career in the hospitality industry, from managing hotels and restaurants through to the last twenty-five years with AA Media. As Managing Director, he is responsible for both AA Hotel and Hospitality services and VisitEngland Assessment services. This includes the various AA and VisitEngland classification and award schemes which in total numbers over 8,000 hospitality businesses.
Wider industry involvement includes Fellow of the Institute of Hospitality, Fellow of HOSPA, Chair South West Board of Hospitality Action and Ambassador, Room to Reward Ambassador and regular judge for various national hospitality awards. Simon is passionate about mentoring, having been a mentor for Oxford Brookes University hospitality management students, having studied hospitality there himself during his formative years.
X - https://twitter.com/AAHospitality
The Sponsor
Todayâs episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.
RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes â all from a single, web-based app.
It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.
Try RotaCloudâs time-saving tools today by heading to https://rotacloud.com/phil
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy -
Welcome back to Hospitality Meets where today we have a special treat as we sit down with none other than James Brown (no, not the legendary blues singer - Highly original and never been used before joke) the dynamic CEO of Brewdog's bar division as well as being the co-founder of Tipjar.
Join us as James takes us through his remarkable journey, from his humble beginnings at a chip shop in rural Scotland to leading Brewdogâs international bar operations. We'll dive into the fun and innovative culture at Brewdog that attracts young, ambitious talent, and explore how they navigate the challenges of opening new locations, including a whirlwind expansion into Ohio and beyond.
James shares valuable insights into the importance of in-person social experiences, especially post-COVID, and the unique challenges and rewards of the hospitality industry. We'll also chat about his entrepreneurial venture, Tipjar, a platform revolutionising the way tips are distributed in the hospitality sector.
Get ready for an episode filled with entrepreneurial spirit, risk-taking stories, and the captivating energy of the hospitality world. Tune in as we uncover the passion and dedication that drives James and his team to create memorable experiences for both staff and guests around the globe.
Enjoy!
The Guest
Instagram - @james_rides_bikes
X - @BrewDogJB
The Sponsor
Todayâs episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.
RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes â all from a single, web-based app.
It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.
Try RotaCloudâs time-saving tools today by heading to https://rotacloud.com/phil
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy -
Today, on Hospitality Meets, we dive deep into the fascinating career journey of Phil Murphy, the Managing Director at Hoar Cross Hall Hotel & Spa.
Starting his career in leisure and fitness, and facing numerous challenges, including personal tragedy and the unforeseen impact of Covid-19, Phil demonstrates the resilience and dedication required to thrive in the hospitality industry. From restructuring a large spa facility to overseeing a landmark hotel, Phil shares valuable insights into leadership, the importance of relationships, and the power of mutual respect as well as knowing when to say no, as well as yes!
Join us as Phil reminisces about his beginnings in hospitality, the camaraderie that fuelled his passion, and the pivotal experiences that shaped his career. Weâll explore his achievements in sustainability, including the creation of a zero landfill business, and his strategies for maintaining high brand standards. And as a special treat, Phil reveals his unique interview question that helps uncover true potential in candidates.
Stay tuned for an inspiring conversation filled with wisdom, humour, and life lessons from one of our industryâs seasoned professionals.
Enjoy!
The Guest
Phil Murphy is the Managing Director at Hoar Cross Hall Spa Hotel a 104 Bedroom, 85,000 square foot spa destination. Welcoming over 100,000 guests per year, 400 staff members. Previously he's had roles such as Group Leisure and Spa Operations Manager at QHotels overseeing 26 leisure and spa properties with Experience at Macdonald Hotels, DW and JJB fitness.
LinkedIn - linkedin.com/in/phil-murphy-8a3185154
ï»żThe Sponsor
Todayâs episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.
RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes â all from a single, web-based app.
It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.
Try RotaCloudâs time-saving tools today by heading to https://rotacloud.com/phil
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy -
We've got time for a cheeky bonus episode this week so today, we have a very special guest joining us - Tim Andrews. Tim is currently a talent manager at Jumeirah Hotels and also the founder of the podcast "Talking Hospitality." With his extensive experience in the industry, spanning from his early days working in a bar in Soho to his current roles, Tim brings a wealth of insights to share.
In this episode, we'll be diving into Tim's fascinating journey in hospitality. We'll explore how his diverse background, including a brief stint studying law and working in retail at GAP, ultimately led him to find his true passion in the hospitality industry. Tim will share stories of his experiences working his way up from a glass collector to a cocktail barman, manager, and eventually into the world of recruitment.
And some of his stories are off the charts!
Along the way, we'll discuss the importance of creating positive work environments and promoting the good aspects of the hospitality industry. We'll touch on the challenges faced by businesses, including staff shortages, low wages, and competition from other industries. Tim will also share his insights on the skills and life lessons he's gained throughout his career and the importance of passion and purpose..
So, whether you're a seasoned hospitality professional or just someone curious about the industry, this episode has something for everyone.
Enjoy!
The Guest
ï»żHospitality isn't just my profession; it's a part of who I am. Growing up and carving a career in London, I've been immersed in one of the world's most bustling hospitality scenes. My story in this industry began with hands-on roles, where I quickly learned that success in hospitality is all about understanding people and their unique needs.
For 16 years, I was at the helm of my own 5-star Hospitality Recruitment business. This experience wasn't just about business growth; it was a journey in understanding the heartbeat of the industry â the people who make it thrive. I've always been fascinated by the stories, the challenges, and the triumphs that come with a career in hospitality.
In 2023, my podcast, previously known as "Timothy Put The Kettel On," evolved into "Talking Hospitality." This change was more than a rebrand; it was a natural progression of my desire to share the wealth of knowledge and experiences I've gathered. The podcast is my way of giving back to the industry that has given me so much. It's a platform where I can engage with fellow professionals, discuss trends, and explore the future of hospitality in a relaxed, conversational style.
Instagram - @timothyrandrews & @talkinghospitality
The Sponsor
Todayâs episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.
RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes â all from a single, web-based app.
It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.
Try RotaCloudâs time-saving tools today by heading to https://rotacloud.com/phil
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy -
On this weeks Hospitality Meets I was able to get some time with one of my food heroes, Galton Blackiston, Chef Patron of the quite wonderful Morston Hall. He shares his fascinating journey and insights from and amazing career in the hospitality industry so far.
Galton takes us through his early days, starting as a kitchen trainee in the Lake District without any formal culinary education. He reminisces about the tough yet rewarding experience that ultimately led him to become a head chef after a decade of learning.
We dive into the challenges and essential nature of sourcing quality ingredients for his restaurant and the importance of the supplier relationship.
Galton also shares his thoughts on the ever-evolving nature of the hospitality industry, discussing the impact of staff shortages following COVID-19 and the decision to prioritise staff well-being by closing the restaurant on Mondays. He highlights the need for adaptability and innovation, citing examples of young chefs making their mark in Norwich.
And of course we also celebrate Galton's impressive 25-year Michelin star run at Morston Hall along with the story behind it's success.
Throughout the episode, Galton emphasises the importance of understanding business and adapting to change. He also discusses the challenges and opportunities within the hospitality industry, stressing the need for caution in managing staff while recognising the potential for growth and success.
Join us as we explore Galton Blackiston's remarkable journey, from his humble beginnings, to 25 years Michelin through to his thriving fish and chips business, and learn from his wealth of experience in the ever-changing world of hospitality. Galton's focus on quality and innovation shines through. His entrepreneurial spirit is rivalled only by his cheeky sense of humour and passion for the craft.
Enjoy!
The Guest
Galton is the Chef Patron of Morston Hall
Instagram - https://www.instagram.com/chefgaltonb/
The Sponsor
Todayâs episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.
RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes â all from a single, web-based app.
It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.
Try RotaCloudâs time-saving tools today by heading to https://rotacloud.com/phil
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy -
ï»żIn this weeks Hospitality Meets, we have a very special guest - Sally AbĂ©, renowned chef and author who has recently released her memoir - A woman's place is in the kitchen.
Throughout her career, Sally has worked at some of the most prestigious restaurants in the UK, including the Savoy, Gordon Ramsay at Claridge's, and the Ledbury. She's here to share her journey, from working as a waitress in golf clubs and bars to becoming a junior sous chef and eventually the head chef at the Harwood Arms, which topped the list of the top 50 gastropubs in 2020.
But Sally's story isn't just about her achievements in the kitchen. She's also an advocate for change in the hospitality industry, particularly when it comes to creating a more inclusive and supportive work environment for everyone. She'll be discussing the challenges she's faced as a woman in a male-dominated field, as well as the importance of valuing and nurturing your team.
We'll also be diving into Sally's experience writing her memoir, which she describes as "a manifesto for change in the professional kitchen industry". She'll share some of the funny and heart-warming moments from her career, as well as the tough times that have shaped her both personally and professionally.
So grab a seat at the table and join us for an insightful and inspiring conversation with the one and only Sally Abé. Trust us, you won't want to miss this one!
The Guest
Instagram - @littlechefsally
The Sponsor
Todayâs episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.
RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes â all from a single, web-based app.
It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.
Try RotaCloudâs time-saving tools today by heading to https://rotacloud.com/phil
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy -
Another week passes and another superb story for you. Today, we're diving deep into the whirlwind journey of Bharti Radix, the dynamic Founder of Bloomsyard, a café wine bar concept born during the Covid pandemic. Bharti joins me to share her experiences rapidly expanding her business, the challenges of opening new sites, and the hurdles of building and managing a head office team.
Bharti's story is one of resilience and ambitionâopening multiple locations, facing recruitment struggles, and questioning her move from a secure job to entrepreneurship. As a former finance director with a diverse career in hospitality, Bharti brings a wealth of knowledge and a unique perspective on the importance of financial acumen and personal passion in business success.
We'll also touch on Bharti's commitment to promoting diversity in the hospitality industry and providing career development paths for her team. She candidly discusses her trials and triumphs, including navigating a male-dominated boardroom, mentoring female entrepreneurs, and the profound impact of kindness in business.
Join us as we explore the heart of Bharti's entrepreneurial spirit, her vision for Blooms Yard, and her advocacy for a more inclusive and recognized hospitality sector. Stay tuned for an inspiring conversation that offers valuable insights for anyone in the industry or aspiring to join it.
The Guest
Bharti is the founder of Bloomsyard, a café wine bar concept, currently operating in and around London.
Her career has seen her work with some amazing people and brands including Jamie Oliver, Luke Johnson and many others
Bloomsyard Instagram - https://www.instagram.com/bloomsyard/
The Sponsor
Todayâs episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.
RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes â all from a single, web-based app.
It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.
Try RotaCloudâs time-saving tools today by heading to https://rotacloud.com/phil
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy -
Welcome back to another exciting episode of Hospitality Meets, the podcast where we delve into the inspiring journeys of the industry's most dedicated professionals. Today, I sit down with Guillaume Marly, Managing Director at Hotel Café Royal. Guillaume's remarkable career in hospitality, influenced by early aspirations in the military and an unwavering commitment to excellent service, has led to transformative successes in some of London's most prestigious hotels.
In this episode, Guillaume shares unforgettable experiences, from fulfilling unique guest requests to revamping hotel spaces, and emphasises the rewarding nature of hospitality as a career. With a focus on empathy, leadership, and excellence, Guillaume offers profound insights into creating memorable guest experiences and the relentless pursuit of perfection. He also reflects on his journey, including an unexpected career shift inspired by his mother and the valuable lessons learned from top industry leaders.
Tune in to hear about the thrill of managing luxury hotels, the importance of mental discipline, and the joy of celebrating milestones with a passionate team. Whether you're in the hospitality industry or simply love grand hotel stories, this episode is packed with wisdom and inspiration.
Enjoy!
The Guest
Guillaume is the Managing Director of Hotel Café Royal in London
Instagram - @guillaumemarly
The Sponsor
Todayâs episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.
RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes â all from a single, web-based app.
It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.
Try RotaCloudâs time-saving tools today by heading to https://rotacloud.com/phil
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy -
Sometimes the guest chooses you and they don't even know it.
I'd been a fan of the work that today's guest had been doing for quite some time so I was beyond thrilled when she said a big Essex yes to coming on the show.
I'm joined by the dynamic and Epic Shereen Ritchie, CEO of Buns from Home. Shereen shares her incredible journey in the hospitality industry, emphasising the importance of authenticity, embracing one's uniqueness, and the value of entry-level roles in nurturing future leaders.
**Key Discussion Points:**
1. **Authenticity & Uniqueness:** Shereen underlines the power of being true to oneself and embracing what makes you unique, a message that resonates deeply in both personal and professional realms.
2. **Ed Sheeran's Support:** A heartfelt discussion on Ed Sheeran's support for Buns from Home (and a humorous and ambitious contemplation of having him appear on the podcast in the future).
3. **Leadership Lessons:** Shereenâs experiences from her various roles across companies like TGI Fridays, Las Iguanas, and Leon, offer insightful lessons on leadership, mentorship, and the significance of developing young talent.
4. **Industry Impact of COVID-19:** The episode delves into the profound impact of the COVID-19 pandemic on the hospitality industry, including the community-driven efforts to support the NHS and the shift to virtual business interactions.
5. **Inspirational Anecdotes:** Shereen shares memorable and humorous moments from her career, including a virtual meeting mishap and a mistaken identity at an awards ceremony involving Angela Hartnett.
6. **Buns from Home:** Discover the extraordinary growth story of Buns from Home, a bakery that began during lockdown and now boasts 15 sites, thanks to its rapid innovation and sustainable business model.
7. **Impactful Food Memories:** Shereen and Phil explore the emotional significance of food memories and the role of hospitality in creating lasting, positive impacts on people's lives.
8. **Dynamic Leadership:** The evolving landscape of leadership takes centre stage as Shereen speaks on having a supportive team, understanding business processes, and the importance of nurturing talent.
**Memorable Quotes:**
To encapsulate Shereen's wisdom and energy, we have curated some of her most impactful quotes from the episode, check our social through the week. Youâll hear her heartfelt advice on enjoying the present moment, her belief in the power of the hospitality industry, and her thoughts on leadership and nurturing future leaders.
**Important Links:**
- [Buns from Home](https://www.bunsfromhome.com) - Explore the bakery thatâs taking the hospitality world by storm.
- [Leon Restaurants](https://leon.co) - Learn about Shereen's impactful tenure at Leon.
- [TGI Fridays](https://www.tgifridays.co.uk) - Discover the brand that shaped Shereen's foundational years in hospitality.
**Tune in to this episode of Hospitality Meets to gain valuable insights on leadership, the impact of the COVID-19 pandemic on the industry, and the heart-warming journey of Shereen Ritchie. Whether youâre an aspiring leader or a seasoned professional, Shereenâs story is sure to inspire and uplift you.**
For full show notes, complete transcripts, and more episodes, visit [Hospitality Meets Podcast](https://hospitalitymeetspodcast.co.uk).
*Subscribe, rate, and review our podcast on Apple Podcasts, Spotify, or your favourite podcast platform.*
**Keywords:** Shereen Ritchie, Buns from Home, Hospitality Meets, Leadership, Hospitality Industry, Ed Sheeran, COVID-19 impact, Food Memories, TGI Fridays, Leon Restaurants, Mentorship, Business Growth, Sustainability.
The Guest
Shereen is mum of 2 (Mason Wolf and Tigerlily Reign), eternal optimist and possibly Jon...
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For this week's chat, I tootled off to the Edge hotel School at the University of Essex to meet comedy genius (And Deputy Head) Adrian Martin. Adrian brings a wealth of experience from both the hospitality industry and academia, making for a fascinating conversation.
And Adrian is engaging from the get go as we delve into his unexpected journey into hospitality, which began with a nudge from his grandmother and led him to a successful career in hotel management before transitioning to academia. Adrian shares his insights on the invaluable hands-on training that students receive at the Wivenhoe House, a four-star country house hotel on campus, preparing them to transition from operational roles to management positions seamlessly.
We also explore Adrian's ground-breaking research on customer behaviour highlighting the use of AI and social media to predict and improve customer service experiences. Adrian discusses the moral and ethical implications of such technology and emphasises the importance of building personal connections with customers.
Join us as we uncover Adrian's journey, his impactful research, and his passion for teaching the next generation of hospitality professionals. Whether you're in the industry or simply curious about the world of hospitality, this episode is packed with valuable insights you won't want to miss.
The Guest
Adrian Martin - Associate Professor and Deputy Head of the Edge Hotel School at the University of Essex
LinkedIn - linkedin.com/in/associate-professor-adrian-martin-8a2ab133
The Sponsor
Todayâs episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.
RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes â all from a single, web-based app.
It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.
Try RotaCloudâs time-saving tools today by heading to https://rotacloud.com/phil
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy - Näytä enemmän
