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Talent development might not show up on a balance sheet—but without it, growth stops cold. In this fifth episode of our Dealer Competencies series, we’re diving deep into how top HVAC companies are building crews that stick, scale, and lead from within.
Hosts Joe Jones and Dave Chatmon sit down with Jeff Johnson of Arpi’s Industries, Richard Dorman of Rite Way Heating, Cooling and Plumbing, and Lennox leaders Sean Dinel and Paul Gallivan. These industry pros break down how they’ve turned revolving doors into waitlists by hiring fresh talent, creating clear career paths, and building the kind of team no one wants to leave.
From high school recruiting to leadership pipelines, and from toxic teams to talent magnets, this conversation is packed with real strategies to future-proof your workforce and become the shop where top talent wants to stay.
ON AIR is a Lennox Learning Solutions Production.
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Operations may not sound flashy—but when it fails, everyone feels it. In this fourth episode of our Dealer Competencies series, we're shining a spotlight on the everyday systems that make or break HVAC businesses.
Hosts Joe Jones and Dave Chatmon sit down with Matt Becker of B&B Heating and Cooling, Kyle Brittingham of Level 9, and Lennox leaders Andrew Clarkson and Kevin Rohloff. They share real stories of how growing companies can escape the chaos—by trading fire drills for defined roles, overloaded owners for empowered teams, and scattered installs for smooth, one-day jobs.
From building a culture where “that’s not my job” doesn’t fly, to using technology that catches problems before customers do, this conversation is a must-listen for anyone who wants to stop running their business—and start leading it.
ON AIR is a Lennox Learning Solutions Production.
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What would your financials reveal if the sales stopped tomorrow? In the third episode of our six-part Dealer Competencies series, we’re taking a closer look at Finance—because no matter how strong your sales are, a business without financial clarity is one bad month away from chaos.
Hosts Joe Jones and Dave Chatmon are joined by Ryan St. Michel (Owner, Grove Mechanical), Dennis O’Brien (Owner, Gopher Heating and Air), and Lennox Territory Managers Darren Benson and Mike Prusha to unpack real-world financial wins, wake-up calls, and tools that help turn guesswork into growth. It’s time to stop relying on instinct alone—get ready to lead with clarity.
Don't forget to vote for the ON AIR Podcast for the ACHR NEWS Industry Podcaster / Influencer All-Star Award by May 30, 2025!
ON AIR is a Lennox Learning Solutions Production.
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What if the best salespeople aren’t selling, but listening? In the second episode of our six-part Dealer Competencies series, we’re talking Sales—because no matter how strong your product is, your box doesn’t move until you earn the customer’s confidence.
Hosts Joe Jones and Dave Chatmon are joined by Jeremy Adams (COO, Lunchpail Service), Brian Cline (COO, Bardi Home Services), and Lennox District Managers Jason Jackson and Kevin Brown to explore what separates average salespeople from trusted advisors.
This isn’t just another conversation about sales tactics—it’s a framework for leading with integrity, attracting top talent, and building a people-first culture that inspires lasting loyalty from customers and employees.
Vote for the ON AIR Podcast for the ACHR NEWS Industry Podcaster / Influencer All-Star Award by May 30, 2025!
ON AIR is a Lennox Learning Solutions Production.
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Welcome to the first episode of our six-part Dealer Competencies series! We’re kicking it off with Marketing—because before you can deliver great service, you need to get in the door.
Hosts Joe Jones and Dave Chatmon sit down with Dale and Grant Gray from Creature Comforts in Ontario, Doug Kidd from Temp Control in Nashville, and Lennox leaders Vikram Seal and Tim Harleson. They explore what works for HVAC marketing, from costly TV ad missteps to unforgettable community-first strategies like Movies by the Lake.
This episode goes beyond buzzwords to unpack how dealers can build lasting customer loyalty, strengthen their brand identity, and create marketing strategies that don’t just generate leads, but generate trust.
ON AIR is a Lennox Learning Solutions Production.
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In this episode of ON AIR, Joe Jones and Dave Chatmon sit down with Ken Schmidt, former Director of Communications at Harley-Davidson, to explore how the brand went from near collapse to cultural icon. Ken shares the bold strategies that helped Harley-Davidson stand out in a crowded market—focusing on strong storytelling, emotional connection, and the power of being remembered rather than just noticed. He explains why most brands struggle to spark loyalty—and how authenticity, vulnerability, and a clear point of view can help reverse that trend. This conversation offers practical takeaways on breaking through the noise, building brand advocates, and getting people to talk about your business for the right reasons. Whether you're rebuilding a brand or looking to sharpen your message, this episode delivers insights that cut through the clutter.
ON AIR is a Lennox Learning Solutions Production.
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In this special episode of ON AIR, we celebrate Women's History Month with a powerful discussion featuring female leaders at Lennox—the first episode in a special four-part series on women in the HVAC industry! This engaging panel, hosted by Joe Jones and sponsored by the Lennox Women's Business Council, features insights from Jessica Smith, Angela Winningham, Amy Gebrian, and Alison Jones—women who have made a significant impact in a traditionally male-dominated industry.
The conversation explores the unique challenges women face in the workplace, leadership growth, and the evolution of diversity within the HVAC industry. The panelists share personal experiences, career advice, and strategies for fostering inclusivity and mentorship. Whether you’re a woman in HVAC, a rising leader, or an advocate for workplace diversity, this conversation is packed with valuable insights and actionable advice to empower your journey!
ON AIR is a Lennox Learning Solutions Production.
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In this episode of On Air, hosts Joe Jones and Dave Chatmon sit down with Andy and Christina Bruse, founders of Age Heating and Cooling, to discuss their incredible journey from employees to successful business owners.
Andy and Christina share the challenges they faced in starting their own company, from building brand recognition and establishing a customer base to hiring the right team and scaling their operations. Discover how they overcame industry hurdles, leveraged partnerships with Lennox, and found success in creating a strong company culture. Plus, hear how they’re giving back to their community through the Feel the Love program and their plans for future expansion. -
In this episode of ON AIR, hosts Joe Jones and Dave Chatmon sit down with Paul Redman, CEO of Contractor Commerce, to discuss the digital evolution of the HVAC industry. As more consumers turn to online shopping, how can contractors adapt without compromising the value of their services?
Paul shares insights on key industry shifts, the importance of price transparency, and how Lennox is taking a contractor-first approach by integrating online sales tools with dealer support. Tune in to learn how digital solutions can help you capture more leads, enhance customer trust, and future-proof your HVAC business. Plus, hear about the exciting innovations coming to Lennox LIVE 2025! -
In this episode of ON AIR, hosts Joe Jones and Dave Chatmon dive into the power of setting great expectations—with customers, employees, and within the community. Featuring Territory Manager Chris Enourato, third-generation co-owner of Tri County Air Conditioning Jeffrey Overholt, and Tri County Air Conditioning Sales Manager Matt Koehl, the conversation explores how exceptional service and leadership go beyond just selling HVAC units.
The panel shares insights on customer experience, team training, emotional intelligence in business, and the importance of community involvement—both locally and globally. Learn how defining expectations and staying committed to core values can create a lasting impact in the industry and beyond!
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In this episode of ON AIR, hosts Joe Jones and Dave Chatmon sit down with Allison Jones, Vice President of Supply Chain at Lennox, to discuss the evolving landscape of supply chain management in the HVAC industry. Allison shares insights from her extensive experience, her leadership philosophy, and the strategic initiatives Lennox is implementing to enhance efficiency, product availability, and customer experience. From leveraging technology and AI-driven forecasting to streamlining logistics and piloting same-day delivery services, this episode is packed with valuable takeaways for HVAC professionals. Tune in to learn how Lennox is shaping the future of supply chain operations and what it means for contractors and dealers in the field!
On Air is a Lennox Learning Solutions Production
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Dive into this episode to learn about two keys to success when owning an HVAC business; creating operational efficiency and developing talent. Featuring Kim Bugiel from one of Lennox’ top dealers, Kettle Moraine, listen as Joe and Dave explore how investing in people can drive long-term growth and build a stronger business. From improving communication and offering fair compensation to creating growth this episode offers actionable tips for fostering a professional, engaged team.
On Air is a Lennox Learning Solutions Production. -
In this segment, we change gears with a lightning round featuring Robert Meehan, VP of National Accounts and New Business at Lennox. He offers valuable perspectives on coaching, mentoring, and advocacy. He also ties his experiences to his personal favorites, like golf and true crime. Revealing a few unexpected surprises along the way, tune in for candid and unfiltered moments.
On Air is a Lennox Learning Solutions Production. -
In this episode, Robert Meehan, VP of National Accounts and New Business at Lennox, shares insights on the importance of understanding business costs, accountability, and customer experience in the HVAC industry. He discusses the growing role of private equity, the impact of AI on customer service, and the need for continuous learning. Robert also reflects on his career journey with Dave and Joe, emphasizing the value of mentorship and the need to adapt to the industry's evolving future.
On Air is a Lennox Learning Solutions Production. -
With a shortage of over 40,000 HVAC technicians today, the industry faces a critical challenge in attracting and retaining skilled talent. In this episode of ON AIR, Joe and Dave explore strategies for effective recruiting and retention. They are joined by industry experts Doug Smiley and Clifton Beck, who discuss how to meet the 9% job growth rate projected over the next decade. This episode emphasizes the importance of clear career paths, mentorship, and a supportive work environment to help new hires envision long-term success.
On Air is a Lennox Learning Solutions Production. -
In this episode of ON AIR, Dave and Joe sit down at Vision Tech 2024 with industry leaders Doug Smiley and Dave Nichols. They talk about what makes teams effective across installation, service, sales, and ownership, focusing on how adaptable processes can drive performance and boost customer satisfaction. Award-winning installer Mark Dubois and Comfort Advisor of the Year Tom Schwartz share strategies for improving installations and sales. Tune in as we go back to the basics and explore ways to keep improving for team success.
On Air is a Lennox Learning Solutions Production. -
In this episode, Joe and Dave sit down with Trent Davis, Director of Marketing and Product Management at Lennox Commercial. With over a decade of experience in the HVAC industry, Trent has held roles in both residential and commercial. He shares useful insights on the opportunities and challenges residential contractors have when moving into commercial services. This is a must-listen for anyone looking for ways to build strong customer relationships.
On Air is a Lennox Learning Solutions Production.
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In this special anniversary episode of On Air, the hosts celebrate two years and over 60 episodes. Joined by producer Garrett Hicks, they reflect on memorable clips and insights from past episodes. The episode includes early missteps and highlights plus the story behind the addition of the “Lightning Round” interviews. Listeners can look forward to a delightful mix of humor and wisdom, making it a perfect for both new and longtime fans.
On Air is a Lennox Learning Solutions Production. -
Join us for a fun lunchtime session with Tim Brizendine, our VP of Product, along with Joe and Dave, in an exciting Lightning Round! Tim will share his unexpected journey into the HVAC industry and discuss the challenges of product management, all while balancing team development and design. Expect laughs as he talks about his love for classic rock, playful debates on pineapple on pizza, and funny family stories. Plus, he’ll offer valuable tips on continuous learning and effective communication. Don’t miss this lively opportunity to get to know Tim better.
On Air is a Lennox Learning Solutions Production. -
Join Joe and Dave as they welcome back Tim Brizendine, the new VP of Product at Lennox. With almost 25 years in the industry and closing in on two decades at Lennox, Tim brings a wealth of experience from both engineering and product management roles. Tune in to hear his insights on product development and what’s next for Lennox’ future.
On Air is a Lennox Learning Solutions Production. - Näytä enemmän
