Episodit
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Welcome to Tate Talks
This is the final episode of Season Seven and it was great to end it chatting to MSP legend and all round good egg, Christian Nagele.
About Christian
From my early career at PricewaterHouse Coopers, qualifying as a Chartered Accountant, I felt drawn to small, entrepreneurial businesses. This led me to found CentraStage in 2007, with the goal of delivering a simple, affordable cloud-based endpoint management technology.
Driving a software start-up through a recession required an interesting blend of skills, determination and commitment, which resulted in CentraStage being acquired in 2014 by US-headquartered Autotask (backed by Vista Equity Partners). This heralded a wonderful opportunity to take our technology global, a journey which continued to accelerate following our merger with Datto in December 2017. Three more years of electric growth and we grew revenues 30x since acquisition, becoming the market leader in our sector. Datto IPO'd on the NYSE in November 2020.
After 15 years building and growing CentraStage it was time for a new challenge, and after a year working with SenseOn, a UK Series A cybersecurity company, I am delighted to be joining forces again with former colleagues to help drive the UK tech success story that is 1E.Connect with Christian on LinkedIn here and check out the 1E website hereMusic - https://www.purple-planet.com
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Welcome to Tate Talks
Today I had the great pleasure of speaking with my good friend, MSP industry legend & best dressed man in the channel, Eric Torres of ScalePad.
About Eric
With over 15 years’ experience in the technology industry, building both a top-tier MSP as well as one of the top data security vendors, Eric shares his knowledge and experience with the IT channel. As VP, Channel, he brings expertise in business continuity and the MSP community, accompanied by a passion for educating the business community on the ever-changing cybersecurity threat landscape.
Connect with Eric on LinkedIn here and check out the ScalePad website hereMusic - https://www.purple-planet.com
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Welcome to Tate Talks
In this week's Tate Talks we chatted to aspiring weather woman and MSP finance expert Heather Alford. We started off the conversation by talking for, some might say, far too long about socks before learning more about her career and how her company helps MSPs.Books we discussed
Price Package Profit by Nigel Moore
All my friends are super heroes - Andrew KaufmanAbout Heather
Heather is the founder of Counting Creators, Virtual Finance Department to MSPs. She passionately believes that if you can see your numbers, you can clearly direct the profitable path of your business. Her 20+ years industry experience & professional FMAAT accreditation demonstrates her capability to support MSPs transition to a place of knowledge-based decision making. Blindly running your business will lead to either accidental success or more likely crashing and burning.
Heather is an advocate for personal growth, Neurodiversity & people with an unhealthy sock fetish. While she is a true Scot, she doesn't like the cold & doesn't eat haggis.
Connect with Heather on LinkedIn here and check out the Counting Creators website hereMusic - https://www.purple-planet.com
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Welcome to Tate Talks
During this Tate Talks podcast I had a chat with international rugby player, James Bergl.
Our paths have crossed many times over the years so it was really good to catch up, learn a bit more about James and what he's currently working on.It was also great to chat about our mutual friend, Pat McKay.
We chatted about his career from N-Able. Autotask. Datto and Pax8.
As he's in Australia we naturally chatted about barbecue and how MSPs can get distracted by things such as AI and the risks around it.
Podcasts Mentioned
Have a guess - The Diary Of A CEO with Steven Bartlett | No.1 Podcast
About James
Experienced Channel Sales Leader with a demonstrated history of working in the information technology industry, but specifically in the MSP & Reseller Channel across EMEA & APAC. Skilled in Leadership, Go-to-market, New Business Sales, Sales Coaching & Building Teams , Start-ups
Connect with James on LinkedIn here and check out the Bluebird website here
Music - https://www.purple-planet.com -
Welcome to Season Seven of Tate Talks
In this episode I chatted to Gregg Lalle of ConnectWise
About Gregg
MSP leader with over 14 years in the space – entrepreneurial spirit with a history of starting and growing businesses from incubation. Former SVP of International Sales for ConnectWise and now SVP and GM of IT Nation.
Connect with Gregg on LinkedIn here and check out the ConnectWise website here
Music - https://www.purple-planet.com
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Welcome to Season Seven of Tate Talks
We kick off with an excellent chat with Mostyn Thomas, Senior Director of Security, EMEA at Pax8
We covered a lot of topics including the barking dog in Hound dog, big wallets of CDs and the 3 Cybers.
Podcasts Mentioned
Tate Talks (Obviously)
TubbTalk Podcast - Tubblog: The Hub for MSPs
The Business of Tech – MSP Radio: The Voice of the Solution Provider
High Performance (thehighperformancepodcast.com)
IT Experts Podcast with Ian Luckett (libsyn.com)
and my arch nemesis when it comes to the podcast charts The Diary Of A CEO with Steven Bartlett | No.1 Podcast
Books
The Extra Mile - Kevin Sinfield
Limitless - Jim Kwik
The Tipping Point - Malcolm Gladwell
Rebel Ideas - Matthew Syed
Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect - Will Guidara
and it wouldn't be a Tate Talks without...
Atomic Habits - James Clear
About Mostyn
Mostyn Thomas is a cybersecurity expert and Senior Director of Security at Pax8 EMEA, where he leads security operations and delivers impactful cybersecurity training for partners. With over two decades of experience leading a MSP, Mostyn's expertise enhances partner security, mitigates risks, and fosters growth. His commitment to cybersecurity education has a profound impact within the tech community. As a qualified Cyber Essentials assessor, he holds security qualifications from CompTIA, the British Computer Society, and the National Cyber Security Centre.
Connect with Mostyn on LinkedIn here and check out the Pax8 website here
Music - https://www.purple-planet.com
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During this talk with Theresia we learned about her journey to Tavanca in Canada via her homeland of Germany and Australia. We spoke about her new puppy and I instigated the twice yearly conversation about Daylight Savings Time.
Hope you enjoy it!
About Theresia
Theresia Joseph can’t stand to see people struggle at the hands of failing technology. Before she founded TAVANCA, a Vancouver-based managed services provider, Theresia was a medical assistant at a practice outside of Berlin, Germany. She witnessed how gaps in technology support affected the workflow of hospital staff and the livelihood of the patients they were committed to helping. Patients depend on technology. EKGs, heart monitors and other devices track vital data and translate it into beneficial measurements that impact patients' quality of life, even providing life-saving results. But while working in the medical practice, Theresia noticed that several computers needed updates, new software, or vital backups. “I wanted to make sure all the updates were running smoothly and there were no security issues. It breaks my heart to see people wait on care if technology doesn’t work,” says Theresia.
Being the go-to IT technician on her medical team was not part of her job description, but for her, it was as natural a process as taking care of her patients.
Theresia’s Top Areas of Expertise
• Cyber Crime and IT Security
• Security Awareness Training
• Microsoft 365
• Google Workspace and Google Platform
• AWS
• VoIP
• Disaster Recovery
• macOS, Windows, Linux
Theresia has helped dozens of businesses across British Columbia protect against attacks before they happen with her unique proprietary process for working with clients. She’s worked with clients in countries around the world and is a highly sought-after speaker. She has more than 10 years of experience in information technology and has earned a degree from FOM University of Applied Sciences for Economics and Management, Frankfurt, Germany.
Connect with Theresia on LinkedIn here and check out the Tavanca website here
Music - https://www.purple-planet.com
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It was great to catch up with Paul Lloyd to discuss his career and get some great tips for MSPs.
About Paul
Paul Lloyd is a leading expert in the field of IT Managed Service Provider (MSP) industry. I set up my own consultancy, Sellerly, in 2011 and I work with MSPs / VARs who are looking to grow their UK and European business. Offering the “Sales Manager as a Service” concept I work with existing teams to boost performance or set the foundations for sales team from scratch.
Where businesses are unsure of how to grow, I increase customer focus and introduce new propositions. I have helped organisations go from decline to average growth of over 30% per year. I have over 25 years' experience managing people and delivering well-thought-out, effective sales strategies, which include the latest methodologies and social media marketing techniques.
Connect with Paul on LinkedIn here and check out the Sellerly website here
Music - https://www.purple-planet.com
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This episode has been a long time coming, but was so much fun. Hope you enjoy...
We chatted about the following :
Phylip Morgan's Tate Talks
The Go Getter - Peter B Kyne
To Kill a Mockingbird - Harper Lee
Connect with Christine on LinkedIn here and check out the Mailprotector website here
Music - https://www.purple-planet.com
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Today I spoke to Jason Kemsley of Uptime about a wide range of topics including how he got started with Uptime and some exciting news.
We chatted about the following :
PBD Podcast by Patrick Pet David
Choose your Enemies Wisely by Patrick Pet-David
Connect with Jason on LinkedIn here and check out the Uptime website here
About Jason
With over 15 years in the MSP sector, Jason is a key figure at Uptime Solutions, a global MSP outsourcing leader. Starting as a two-person venture in a spare bedroom, the company has grown to 150 employees across five continents under his leadership with business partner Brad. Jason shares insights from this journey in engaging public speaking engagements and serves as a CompTIA UK&I Executive Council Leader. His passion and dedication are evident as he aims to contribute to the industry while providing assistance and entertainment along the way.
Music - https://www.purple-planet.com
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Great conversation with Rick Yates about how he got into the IT distribution industry, a real sliding doors moment.
Connect with Rick on LinkedIn here and check out his MSP-X content here.
About Rick
With over 15 years of experience in the cloud software IT channel, I am a seasoned business leader and revenue growth specialist. I have a proven track record of starting, scaling, and selling a 7-figure software distribution business in less than 5 years, working with leading brands in the MSP ecosystem.
Currently, I am the Director of Cloud & MSP EMEA at Proofpoint, a world-class cyber security software vendor. I oversee a large and growing distribution and MSP partner network across 116 countries in Europe, Middle East, and Africa. I also provide revenue leadership support and training to software vendors and service providers, as well as mentorship and support to individuals and start-ups. My mission is to enable and empower sales teams to understand and engage their target customers, closing more deals faster.Music - https://www.purple-planet.com
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S6E1: Tate Talks - With Jimmy Hatzell, Hatz AI
We kicked off Season Six in style by catching up with Jimmy Hatzell of Hatz AI.
Get on the wait list and keep up to date with their progress by heading to Hatz AI
You can connect with Jimmy on LinkedIn here
About Jimmy
Jimmy Hatzell, a seasoned SaaS start-up professional, is the CEO and Co-Founder of Hatz AI, revolutionizing AI-as-a-Service for small businesses through MSPs. His leadership at Hatz AI follows a successful tenure as VP of Revenue at CyberQP, where he significantly contributed to revenue growth and strategic product direction. He continues to influence the company as an advisor.
Previously, as the marketing head at SKOUT Cybersecurity, Jimmy led productization and Go-To-Market strategies, culminating in SKOUT's acquisition by Barracuda in 2021. He also served as CTO for a healthcare start-up, demonstrating his versatility in technology leadership. Jimmy holds degrees in Information Sciences and Cybersecurity from Penn State University.
Music - https://www.purple-planet.com
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Tate Talks with....Mark Copeman, Wingman MSP Marketing
MSP Secrets Revealed
MSP Secrets Revealed : Episode Two
Helpdesk Habits
Key Person of Influence - Daniel Priestley
Atomic Habits - James Clear
The Power of Habit - Charles Duhigg
CompTIA 911 Emergency Response Team
You can connect with Mark on LinkedIn here
About Mark
Mark is a director of Wingman MSP Marketing – an agency dedicated to starting conversations with prospects for IT support businesses around the world.He is also the author of the books, MSP Secrets Revealed and Helpdesk Habits, as well as being the creator of the online customer service video program, helpdeskhabits.com. He is a regular online and live conference speaker on the subject of customer service, the power of habits, customer experience and online marketing for MSPs.His live MSP website teardowns are always a crowd pleaser.
Music - https://www.purple-planet.com
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Tate Talks with....Darren Strong, Scalable MSP
Hear about Darrens MSP journey and how Scalable MSP is helping MSPs grow.
You can connect with Darren on LinkedIn here
About Darren
Darren is the Managing Director and Founder of ScalableMSP, an MSP consultancy firm with a passion for helping MSP owners build the business they want, whilst bringing balance to their lives.
With 20+ years in the MSP & Corporate IT services world in various leadership positions to build MSP business to £7m and 20% EBITDA, while also building and sharing knowledge as a facilitator for the ConnectWise Evolve peer group. During this time, I have gained knowledge about the highs and lows an MSP business owner faces. Through my extensive network and deep understanding of the MSP world, I have developed a strong understanding of what it takes to succeed in this fast-paced and evolving MSP market.
I am passionate about helping MSP teams achieve their business & personnel goals, while guided to OML best practices and doing the heavy lifting for you within your core systems.
We help MSPs to unlock, efficiency, profitability and Time with our multiple business optimization frameworks around the ConnectWise echo system.
Music - https://www.purple-planet.com
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Tate Talks with....Colin Hogg, Couchdrop/Movebot
Welcome to the latest Tate Talks where I had the great pleasure to chat with Colin about his MSP experiences and being a Scottsman in New Zealand.
Enjoy...
You can connect with Colin on LinkedIn here
About Colin
Colin is VP Sales for Movebot.io, he is a SKiwi (Scottish Kiwi) based in Christchurch NZ for the last 21 years. With a background in engineering his career in Sales and Marketing has spanned 35+ years He is passionate about tech and building long term mutually beneficial relationships. When not working you will find Colin Adventuring in the NZ outdoors, paragliding, downhill mountain biking, kayaking or simply walking the dog.
Music - https://www.purple-planet.com
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Tate Talks with....Danny Boyle, NinjaOne
Today was something of a "Book Special" where I chatted with Danny Boyle about his book "Sell More, Do Less"
We spoke about :
Exactly What to Say by Phil M Jones
Breath: The New Science of a Lost Art by James Nestor
and of course
Sell More, Do Less by Danny Boyle
You can connect with Danny on LinkedIn here to get your daily joke
About Danny
Published Author of 'Sell MORE, Do LESS: An MSP & IT Specialist’s Guide to Better Sales Calls'.
A hunter style sales leader with a proven history of success in driving step change growth for cloud software brands in the IT services sector. A recognised and trusted MSP industry specialist, with an impressive network of contacts across the industry and extensive experience of sales team leadership
Music - https://www.purple-planet.com
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Tate Talks with....Paul Barnes, Overe
Welcome to Tate Talks Season Five
This week I had a chat with Paul Barnes of Overe. Learn about his journey from product management to launching a new MSP product.
Paul would love your feedback on the product so feel free to get in touch.
We spoke about
Inspired - Marty Cagan
The Lean Startup - Eric Ries
HBR Strategy/ Operational Effectiveness (activity mapping) -https://hbr.org/1996/11/what-is-strategy
You can connect with Paul on LinkedIn here
Overe - https://overe.io
Free tool -free.overe.io
Email - [email protected]
Overe Free Service - Feedback Required
Our vision is clear: to deliver a cutting-edge, fully automated SaaS security service tailored to the needs of MSPs and SMBs. Our mission is to fortify your cloud-first business against the ever-present threat of cyberattacks.
We're already providing a 100% FREE service designed to assess and monitor your security posture within Microsoft 365. Now, we are taking the next leap forward by enhancing our capabilities to encompass advanced monitoring of your SaaS environment.
This BETA release introduces a host of enhanced security features, with the initial focus squarely on proactive monitoring of Microsoft 365 environments for adversarial threats.
Participation in our BETA program is absolutely free. Your feedback is invaluable to us, and we are enthusiastic about refining our service with the insights and expertise you bring to the table.
About Paul
Paul Barnes is an accomplished executive with a distinguished career spanning over two decades in the cybersecurity and technology sectors. With roles at Prevx, Webroot, OpenText, and BlackPoint Cyber, Paul brings a wealth of experience in product strategy, Threat Efficacy, and User Experience.
Notably, Paul played a significant role in driving the adoption of the Webroot endpoint portfolio by Small and Medium Businesses (SMBs) and Managed Service Providers (MSPs). He was among the first movers in the space, capturing tens of thousands of MSPs with his products, and he is deeply passionate about serving the MSP channel.
Currently, Paul serves as the Co-Founder and CEO of Overe, a company poised to redefine SaaS security for SMBs and MSPs. This venture combines Paul's extensive industry knowledge with a cutting-edge SaaS Security platform, designed to empower MSP and SMB businesses to scale in the cloud securely.
Outside the business world, Paul enjoys golf and treasures his time with his wonderful family.
Music - https://www.purple-planet.com
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Tate Talks with....Andrew Allen, Aabyss
Join me as I chat to Andrew Allen, CEO of award winning MSP, Aabyss. We spoke about lots of stuff including where the name Aabyss came from.
Clue: It's kind of a printed Google.
Hope you enjoy.
If you want more information about Andrews Sahara Desert Trek - Click here
You can connect with Andrew on LinkedIn here
Aabyss - https://www.aabyss.uk/
About Andrew
Andrew feels lucky to have supportive friends and family, and although he is competitive, he always tries to put others first. Andrew is an active Rotarian, helping support local and international charities. As a former member of Mountain Rescue, he enjoys spending time with his family in the mountains.
Andrew and his family regularly travel to experience new cultures and cuisine; and he had been quoted as saying, “I’m a bit of a foodie!”
In my day job as Chief Executive, he is responsible for ensuring we stay true to our purpose and values. In a strategic capacity, he is also responsible for developing relationships with key partners and major accounts.
He loves working with ambitious, growing companies who want to challenge themselves and the status quo.
“Technology, when properly leveraged, can help an organisation differentiate and beat their competition. It's a real joy to make a difference.”
Andrew Allen.
Music - https://www.purple-planet.com
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Tate Talks with....Phylip Morgan, Pax8
Lovely to chat with fellow industry veteran Phylip Morgan. We discussed many things from selling printer ribbons to the future of IT distribution.
Genuinely one of the most engaging members of our MSP community, although no more engaging than previous or future Tate Talks Guests of course.
Phylip called one of the best networkers and connection builders in the channel, which I'll very much take.
Books
Limitless by Jim Qwik
How to Read a Book by Mortimer J. Adler
The Corporate Athlete by Jack Groppel
You can connect with Phylip on LinkedIn here (Let him know some good box sets)
Pax8 - www.pax8.com
About Phylip
Phylip Morgan, Chief Revenue Officer, Pax8 EMEA: Phylip is a seasoned executive with a track record of driving international growth and success for technology companies. With over 30 years of experience, he has served as Chairman and Director of multiple organisations and founded nine companies of his own. Phylip leverages his expertise to drive Pax8 EMEA’s growth across Europe, whilst achieving operational efficiency. Holding an M.A. in Missional Leadership from Bangor University, he also serves as a Pastor and Co-Founder of Calon Church. Phylip's leadership and strategic initiatives at Pax8 have propelled the company's channel growth and global reach, contributing to its position as a leader in digital transformation worldwide.
Music - https://www.purple-planet.com
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Tate Talks with....Brian Byrne, Mesh
Fab chat with Brian, we covered a lot of ground and plenty of callbacks to previous episodes. One for the purists..
Enjoy.
You can connect with Brian on LinkedIn here
Mesh - https://www.meshsecurity.io
Credits:
Music - https://www.purple-planet.com
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