Episodes

  • Retail sales continue to outperform expectations - in both the US and in key European markets. Yet analysts are still waiting for that slowdown that was supposed to be driven first by inflation - and then by higher interest rates.

    Yet, consumers are proving resilient - but for how long?

    Long term a lot is likely to come down to the retailers themselves.

    Those with the right products - and the right retail formats are likely to keep growing sales.

    So the question is which retailers are set to be the winners?

    Today we are joined by leading retail consultant, Walter Holbrook who shares his view of what’s driving success at retail - and who’s likely to be the next retail success stories.

    Walter will be sharing:

    - Key differences in purchasing behavior amongst the professional class, millennials, and Gen Z, and how retailers are catering to each demographic.

    - How older fast fashion brands are responding to the shifting preferences of price-conscious Gen Z - and the threat of newer market entrants.

    - How retailers like Costco redefining the apparel market and presenting challenges to traditional retail channels.

    USEFUL LINKS:

    Connect with Walter Holbrook: https://www.linkedin.com/in/waltholbrook/

    Learn more about The Current Situation in Sourcing: https://insidefashionlive.net/the-current-situation-in-sourcing

    Visit A Seat at The Table's website at https://seat.fm

  • It seems we live an age of documentation. There are increasing levels of regulations around everything - and the supporting documentation around those regulations keeps getting more complex.

    Paper work that used to be handled by one or two people now requires a department with a hierarchy of staff - just to understand the regulations - let alone do all of the necessary documentation.

    This is becoming a serious challenge for HR departments in a world where company staffing can include not only full time and part time employees, but also contractors, free lancers, service providers and many other terms of engagement that each requires specialized contracts and payment management.

    And that’s led to the development of innovative HR tech that promises to automate this burdensome but necessary process.

    Today we’re joined by Timmothy Partasevitch, Co-Founder and CMO of Juggl, an HR tech company that specializes helping companies manage global teams - from contracts and payroll, to benefits, document management and on boarding.

    In this podcast, Timmothy will be talking about

    How HR tech is helping companies maintain better relationships with their global team members.

    Why digitizing the entire HR process is critical for saving time and avoiding costly mistakes.

    How HR tech is now scalable, putting it reach of small and medium size businesses, as well as enterprises.


    Another critical part of running a successful global business is understanding what’s happening in your international supply chain.

    The last thing anyone wants is to be blindsided by an issue they didn’t see coming.

    Or miss an opportunity to drive cost savings or reduce lead times.

    When global sourcing directors want a sharp view of their Asian supply chains they turn to the Current Situation in Sourcing.

    It’s a 6-page quarterly snapshot that highlights essential shifts, alerts, and opportunities along with actual feedback about how other sourcing executives are reacting to the market.

    USEFUL LINKS:

    Connect with Timmothy Partasevitch on LinkedIn: https://www.linkedin.com/in/tim-partasevitch/

    Learn more about Juggl hr tech: https://juggl.co

    Learn about The Current Situation in Sourcing: https://insidefashionlive.net/the-current-situation-in-sourcing


    Visit A Seat at The Table's website at https://seat.fm

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  • Telehealth got a serious toehold into healthcare during the pandemic. Now it looks set to be a massive disrupter to the healthcare industry, powered by greater digitization and the use of AI.

    If it comes to its full potential, more people will be able to get better healthcare - at more affordable prices.

    The opportunity here is so massive that Amazon has been betting heavily on digitized health care with its One Medical service.

    But there is more to it than digitization. A lot more.

    Today we are joined by Shanil Ebrahim, Life Science and Healthcare Leader at Deloitte Canada. He’s had hands on experience in the healthcare sector as a Clinical Epidemiologist, as well as an assistant professor at McMaster University and a researcher at Stanford University.

    Today Shanil will be discussing 


    How artificial intelligence is reshaping the landscape of patient care.How payers and providers are changing their models to focus more on value and patient outcomes.Whether technology can genuinely enhance patient experience and outcomes, without depersonalizing care.


    USEFUL LINKS:

    Connect with Shanil Ebrahim: linkedin.com/in/shanil-ebrahim-75914a7a

    Asianet Consultants website: https://asianetconsultants.com

    A Seat at The Table podcast course: https://seat.fm/podcastcourse

    Visit A Seat at The Table's website at https://seat.fm

  • After decades of being counseled to become specialists - to find our niche - to be known as an expert in a specific field - it seems now the pendulum might be shifting in the opposite direction.

    Are we at the cusp of a new era that favors generalists?

    And if so, why the change?

    And just as importantly, we do we need to do to get ahead of the curve?

    Today we are joined by Ed Fidoe, founder and CEO of the London Interdisciplinary School, which offers an innovative, interdisciplinary curriculum focused on tackling complex global issues.

    He believes that the future of work demands leaders who can navigate a complex, interconnected world, where traditional leadership is often blind to its own limitations due to over-reliance on specialised knowledge.

    In this episode Ed will explore why leaders need to embrace interdisciplinary thinking to anticipate and adapt to the next big shifts.

    He’ll be discussing:

    - Why organizations now need generalists, particularly in leadership roles.

    - Balancing the benefits of breadth of knowledge with the advantages of depth of knowledge.

    - The new role of libraries in supporting less siloed education.


    USEFUL LINKS:

    Connect with Ed Fidoe on LinkedIn: https://www.linkedin.com/in/ed-fidoe/

    London Interdisciplinary School website: https://www.lis.ac.uk/

    Asianet Consultants website: https://asianetconsultants.com

    Podcast Course: https://seat.fm/podcastcourse

    Visit A Seat at The Table's website at https://seat.fm

  • One of the biggest supply chain concerns right now is materials costs.

    While most stakeholders would like to see costs go down, everyone would at least like some clarity on what prices might be like - especially for cotton, which plays a key role in the apparel supply chain.

    While nobody has that proverbial crystal ball that can see the future, there are people who have the kind of first hand market knowledge that helps them to make more accurate predictions.

    Today we are joined by Dr. O.A. Cleveland, professor emeritus, Agricultural Economics at Mississippi State University in the United States.

    Dr. Cleveland has over 50 years of experience in commodities as an analyst, professor and advisor and consultant to some of the world’s biggest cotton organizations.

    His achievements are far too many to list here. However, if you are looking to get a sharp view of what’s happening with cotton prices - and more importantly - what pricing could look like going forward, there’s no better person to ask than Dr. Cleveland.

    In this podcast he will be giving a realistic look at:

    - The outlook for world cotton consumption
    - Where we can expect current cotton to trend
    - Trends for 2025 cotton prices

    USEFUL LINKS:

    Dr. O.A. Cleveland: https://www.cottongrower.com/author/dr-o-a-cleveland/

    Asianet Consultants: https://asianetconsultants.com

    How to become a Podcast Guest (course): https://seat.fm/podcastcourse

    Visit A Seat at The Table's website at https://seat.fm

  • After decades of wanting bigger and more, people have been starting to recognize the benefits of downsizing.

    It’s not just about buying less stuff or finally clearing out the closets, garage or basement. Over the past decade there has been a clear and growing trend towards to choosing smaller houses - much smaller.

    The most recent iteration of this development has been the growing popularity of Accessory Dwelling Units or ADUs as they are called.

    It’s a new take on a historic way that people created housing for family members who wanted to live together - but not under the same roof.

    It’s a perfect solution that lets people tackle a range of issues including the high cost of purchasing a new home and the isolation of living alone.

    But what exactly is an ADU, you might ask? We’re going to be talking about that in today’s podcast.

    Today we are joined by Sheri Koones, a leading authority on the smaller home movement and the author of 12 books covering all aspects of this topic.

    In her newest book, “ADUs : The Perfect Housing Solution” she provides a comprehensive view of how turn these small dwellings into luxury home environments.

    In this podcast Sheri will be discussing:

    - Why the rising popularity of ADUs is a sign of bigger trend towards a desire for more community.

    - How people are turning smaller houses into fabulous, luxury homes.

    - How new small homes are being purpose built to support each occupant’s lifestyle.

    USEFUL LINKS:

    "ADUs: The Perfect Housing Solution": https://www.amazon.com/ADUs-Perfect-Solution-Sheri-Koones/dp/1423665252

    Learn How to Land Guest Spots on Podcasts (course): seat.fm/podcastcourse

    Visit A Seat at The Table's website at https://seat.fm

  • I just sat down with Brian Librach to discuss his new book "The Retail Leaders Roadmap" and the conversation was powerful!

    A lot to unpack!

    Some of the key insights you're going to get from Brian include:

    1. The five practices of building character, and their significance in career development.

    2. Strategies for career advancement within a retail environment, including the importance of aligning with leadership and seeking feedback from mentors.

    3. The crucial role of prioritization in organizational success and how training employees on prioritization can enhance decision quality and profitability.

    4. The potential impact of AI on freeing up time from mundane tasks and its implications for career development.

    5. Insights into Brian Librach's new book, "The Retail Leaders Roadmap," and his approach to reinvigorating stagnant career paths in the retail industry.

    This is definitely a must-listen to episode for anyone who works in retail - and is looking to advance their careers.

    USEFUL LINKS:

    Connect with Brian Librach

    www.linkedin.com/in/brian-librach-the-retailwellwisher

    https://www.youtube.com/channel/UC4OGDx1u7EgisWtiitBuvUw

    https://www.facebook.com/brian.librach/

    Order "The Retail Leaders Roadmap" book
    www.retailleadersroadmap.com

    Learn more about Asianet Consultants:

    https://asianetconsultants.com

    Learn more about How You Can Be a Podcast Guest

    https://seat.fm/podcastcourse

    Visit A Seat at The Table's website at https://seat.fm

  • Competition is fierce these days.

    The solution, according to marketing experts, is to create a ‘brand story’ for your company or your product.

    Sounds simple. Until you actually try to do it.

    And then, well, suddenly you feel like a stranger in a strange land.

    Staring at blank piece of paper or screen - or brainstorming with colleagues only to come up with something that by anyone’s assessment is pretty generic. Not exactly what you were hoping for.

    Today we’re talking with Deevo Tindall, a holistic branding strategist and founder of Fusion Creative, which he launched after 15 years of working in a corporate career.

    In this podcast Deevo will be discussing:

    - What is ‘holistic branding’ and how it can help differentiate your business.

    - How companies can begin to create their own brand story.

    - What companies are getting wrong about content creation.

    - How to stand out in a very ‘noisy’ market.

    USEFUL LINKS:

    Asianet Consultants: asianetconsultants.com

    How to Land Guest Spots on Podcasts: seat.fm/podcastcourse

    Connect with Deevo Tindall: www.fusioncreativebranding.com

    Follow Deevo on Social Media: @FusionPhotog

    Visit A Seat at The Table's website at https://seat.fm

  • In this episode of A Seat at The Table, I sit down with Nick Bond, founding partner and head of product at Apex, an AI-driven solution focused on customer research and business strategies.

    Nick shares valuable insights on how AI is changing the face of marketing, emphasizing the importance of leveraging customer data to drive innovation and strategy.

    From understanding customer expectations to turning them into brand ambassadors, Nick provides practical advice for companies to create strong customer relationships.

    Listeners will gain valuable perspectives on how to use AI to enhance customer experiences and navigate the evolving landscape of marketing and customer satisfaction.

    USEFUL LINKS:

    Asianet Consultants: https://asianetconsultants.com

    Connect with Nick Bond on LinkedIn: https://www.linkedin.com/in/nick-bond-9236953/

    Apex's website: https://www.apexscore.ai/

    Visit A Seat at The Table's website at https://seat.fm

  • In a market that gets increasingly competitive, “get more sales” is a directive that’s coming from more than just the sales manager.

    The concept is easy. Achieving it is a bit more challenging.

    Everyone is after everyone else’s markets - and customers.

    While persistence is still the foundation of success, to win in today’s market we also need to be a bit more strategic.

    And that leaves the question of “How do we do this?”

    Meet Karl Becker, the CEO of Improving Sales Performance and author of “Iceberg Selling”. Karl suggests that one of the keys to successful selling centers around mindset. In his work he has identified a series of mindsets that can empower sales people to succeed, even in difficult selling situations.

    Today he’ll be discussing:

    - How the ‘life-time value mindset’ changes the way sales people interact with customers.
    - How to use ‘iceberg selling’ to overcome some the challenges salespeople are facing.
    - Why it’s important for salespeople to author their own stories.
    - Helping salespeople go from good to great.

    USEFUL LINKS:

    Asianet Consultants: https://asianetconsultants.com

    Connect with Karl Becker: https://www.linkedin.com/in/karlbeckeriii/

    Karl's book "Set to Win: https://dl.bookfunnel.com/vuqhd6p1y2

    Improving Sales Performance website: https://www.improvingsalesperformance.com/


    Visit A Seat at The Table's website at https://seat.fm

  • A growing number of companies are looking for new supply chain opportunities.

    In some cases, they are looking for new capabilities. Others are targeting risk reduction. And of course, there’s the ongoing demand for better prices.

    One of the fastest developing links in the global supply chain is Southeast Asia.

    The region originally was just another source of cheap labor and in some cases raw materials.

    That’s changed as more nations are moving up the value chain.

    Yet often we’re not aware of these changes since typically they happen gradually, over time.

    Today we are joined by Yazrin Syakhairi Mahlan, Consulate General of Malaysia in Hong Kong.

    At the forefront of the development in Southeast Asia is Malaysia, a nation whose 33 million well educated, highly skilled and innovative people are quietly making big contributions to the global supply chain - particularly in electronics, engineering and finance - as well as other sectors.

    The country’s infrastructure investment is playing a vital role in supporting its people and businesses in competing on a the world stage.

    Today, Yazrin will be discussing:

    - Malaysia’s unique role in the regional and global supply chain.
    - Key opportunities for international businesses to collaborate with Malaysian companies.
    - How Malaysia is positioning itself for the future.

    USEFULL LINKS:

    Asianet Consultants: https://asianetconsultants.com

    MATRADE’s Official Website: www.matrade.gov.my

    MATRADE Hong Kong’s Email: [email protected]

    MATRADE Hong Kong’s LinkedIn: www.linkedin.com/in/matradehk

    NIMP 2023: www.nimp2030.gov.my

    Visit A Seat at The Table's website at https://seat.fm

  • Managing an apparel supply chain has never been easy - but in recent years its got far more complicated.

    The combination of greater uncertainty- and increased demands to be faster, better - and more transparent - has made it almost impossible to rely on old models.

    While everyone sees the situation from a different perspective - just about everyone agrees things are not likely to go back to what is wistfully referred to as ‘normal’.

    That has left a lot of global sourcing directors and suppliers wondering exactly how to repositions themselves to be the winners in what has clearly become a different ball game.

    Today we are joined by Ranju Mahtani, Executive Chairman of EPIC Group, a world class apparel manufacturer, with facilities in Bangladesh, Jordan, India and other nations.

    Ranju is one of my industry heroes. He has been a pioneer in bringing automation into his factories - long before others were even talking about it.

    He has also been at the forefront of CSR, finding innovative ways to elevate his workforce and help them achieve more and live better lives.

    In this podcast, Ranju discusses:

    - Supply chain opportunities for brands - that they might be overlooking.
    - What’s going to change in manufacturing (for real) in the next 3-5 years.
    - Why India is becoming an apparel sourcing hot spot.
    - The growing importance for manufacturers to develop strong middle management leaders.

    USEFUL LINKS:

    EPIC Group's website: www.epicgroup.global

    Connect with Ranju on LinkedIn: https://www.linkedin.com/in/ranjan-mahtani-347a9211/

    Asianet Consultants: https://asianetconsultants.com

    The Current Situation in Sourcing: thecurrentsituation.net

    Visit A Seat at The Table's website at https://seat.fm

  • Suddenly everyone is talking about India. And if you are working in India - or thinking of doing so - then this is episode is for you!

    After years of being in the shadows of China, Vietnam, Bangladesh and other key sourcing nations, India is finally taking center stage.

    India has always had the right stuff - a huge population, domestic cotton, a strong textile sector for yarns and fabrics and of course a legacy in apparel manufacturing. However, the nation hasn’t been able to pull all that together at a level that would get not just attention, but commitments from top international brands.

    That is, until now.

    Today we are joined by Dr. Stephen Patton, South Asia Director for Liverpool Department Store, Mexico’s top department store.

    Stephen spent seven and a half years establishing his company’s massively successful China office - and leading that office through the pandemic. In mid 2022, he moved to India to start building a comprehensive sourcing office for Liverpool there.

    One of Stephen’s zone’s of genius is his ability to see beyond the obvious. To understand market opportunities that many others overlook. And to have the strength to patiently pursue goals.

    Even at only a year and half in, Stephen has already achieved impressive growth in setting up an India-based sourcing operation that is developing competitive new products for Liverpool.

    In this episode, Stephen will be discussing:

    - What he’s learned about how to effectively work in India.
    - The timelines and benchmarks that you need to understand when sourcing in India.
    - Sourcing opportunities in India that you won’t find anywhere else.

    USEFUL LINKS:

    Asianet Consultants: https://asianetconsultants.com

    Connect with Dr. Stephen Patton: https://www.linkedin.com/in/spatton1/

    Visit A Seat at The Table's website at https://seat.fm

  • One of the most frustrating things a parent can face is watching their child struggle in school.

    Yet many children hit speed bumps during their early school years. For some children it’s trying to master math. For others it could be tackling spelling and grammar - or reading.

    What seems like something that should be easy to achieve ends up being a source of daily angst for both the students - and their families.

    For most parents and teachers the advice is to push the child to try harder 
 to spend more time on homework 
 or to start paying attention in class.

    But if there was a different approach? One that not only was more effective in helping your child to learn - but that they also enjoyed. Something that made learning fun and helped build a strong bond between parents and their school age children?

    Today we are joined by Dawn Strachan, the founder of the massively successful Clara James Tutoring Method and author of ‘Square Pegs, Round Holes’ a book that offers innovative ways to help primary school children master even the most challenging subjects.

    This podcast is part of our new author series, where I am bringing you some of the most interesting ideas and insights from leading authors and to make sure you never miss a great book.

    In this podcast Dawn will be discussing

    - What parents and teachers might be overlooking when they have a child who is struggling in school.

    - Easy ways to gamify learning that take your child from ‘I can’t’ to ‘Yes, I can!’

    - Why often its not the student its the teaching method that is the problem.

    Dawn’s insights could make this your year child’s best school year ever!

    USEFUL LINKS:

    The Clara James Approach website: The Clara James Approach

    "Square Pegs, Round Holes" book: Square Pegs & Round Holes: Supporting Every Child's Education : Strachan, Dawn: Amazon.co.uk: Books

    "Getting to Grips with Angles" book: Getting to grips with angles: Amazon.co.uk

    The Revision Planner: https://www.amazon.ca/Your-exams-just-around-corner/dp/B0CQ8CZPMM

    Asianet Consultants website: https://asianetconsultants.com




    Visit A Seat at The Table's website at https://seat.fm

  • For nearly 4 years I’ve had the opportunity to host so many fabulous leaders and innovators on this show. And help share their stories, their wisdom and their expertise with our audience in 133 countries.

    But in this episode I’m passing the mic to the phenomenal Kenz Soliman, a legend on Udemy where she has a following of nearly 150,000 students.

    She is also the organizer of a game changing co-working program, a visionary entrepreneur and a masterful course creator. Oh, and on top of that, she’s one of the kindest - and most fun loving people you’d hope to meet.

    You'll Learn:

    How the team at Inside Fashion turns the chaos of industry news into concise, focused snapshots that can be read in just a matter of minutes.The value of having ongoing conversations with a wide range of industry stakeholders in order to get a well rounded view of the market.Why trust and transparency are top priorities for winning in today's market.



    USEFUL LINKS:

    Connect with Kenz Soliman: https://www.facebook.com/kenzsoliman.official

    Kenz's website: https://herdigitalbusiness.com

    Connect with Jane Singer: https://www.linkedin.com/in/jane-singer/

    Inside Fashion's website: https://insidefashionlive.net

    Current Situation in Sourcing: https://insidefashionlive.net/the-current-situation-in-sourcing

    Visit A Seat at The Table's website at https://seat.fm

  • If you’re like most of us, sooner or later you face times when you’re just burnt out. You hit a wall. There’s nothing left in the tank.

    Yet we still need to keep going and moving ahead at work and in our personal lives.

    In this podcast we’re going to be talking about practical ways that anyone can help prevent burnout so that they can be more productive and live their best life.

    Today we are joined by Eric Recker, founder of Win The Now. Eric knows what it’s like to battle burnout and to have to find a pathway back into the game. After trying almost everything to overcome the stress that comes from feeling that you always need to be just that much better, he found a way to identify his triggers - and to prevent them from crashing his life.

    In this episode Eric will be discussing:

    - A game changing technique for focusing on the ‘now’.
    - How to find a balance between growth and contentment.
    - Why taking one small step can create massive momentum.

    USEFUL LINKS

    Connect with Eric Recker: https://www.linkedin.com/in/eric-recker-583849278/

    WinTheNow website: www.ericrecker.com

    Eric's free 5-day burnout challenge.

    Asianet Consultants website: https://asianetconsultants.com

    Visit A Seat at The Table's website at https://seat.fm

  • Supply chain management has become both an art and a science, with executives tasked with building more resiliency, while also increasing flexibility, reducing lead times, and jumping through hoops to comply with increasingly complex regulations - which, adding to the confusion, are different in different markets.

    No wonder one most people talk about improving supply chains - but very few actually do. Realistically, it’s difficult enough to simply manage existing systems, without having to try and introduce new ones.

    Today we’re joined by Dean Clegg, a supply chain consultant who previously was the Global Sourcing Director at Sainsbury, where he lead a complex supply chain through both the pandemic and the transition to Brexit. Prior to that, Dean led the successful integration of Argos stores into Sainsbury’s.

    In this episode Dean will be discussing:

    - How to become more efficient and reduce lead times
    - Determining the right technology to optimize your supply chain
    - The game-changing importance of building seamless supplier relationships.
    - Rethinking how we reduce waste to achieve greater sustainability

    USEFUL LINKS:

    Connect with Dean Clegg: https://www.linkedin.com/in/dean-clegg-9508b9169/

    Asianet Consultants: https://asianetconsultants.com

    The Current Situation in Sourcing: https://insidefashionlive.net/current-situation-in-sourcing/

    Visit A Seat at The Table's website at https://seat.fm

  • The years of companies staffing up as they sprinted towards what they believed was going to be the next unicorn - or at the very least years of strong growth - have suddenly reversed course.

    One by one, banks, consulting firms, retailers - even the tech sector - started announcing cutbacks. With tens of thousands of jobs being axed.

    That’s led to massive layoffs during the past two years with a sharp focus on downsizing headquarters and R&D departments - in other words mid career workers in white collar jobs.

    So what can you when you find yourself on the ‘other side of the desk’? Where do you start when you haven’t looked for a job since you left school? And what opportunities are there for older people in an age that seems to be fixated on youth?

    In this episode we’re joined by Richard Triggs, CEO of Arete Executive, a recruitment specialist that focuses on senior executive or non-executive board positions. He also the author of “Uncover The Hidden Job Market: How to Find and Win Your Next Senior Executive Role”.

    Richard will be discussing what he refers to as the ‘hidden job market’ and how executives can find their next position.

    He believes that even late career executives can find new positions in today’s market - if they understand where and how to look for them.

    USEFUL LINKS

    Sponsors

    Asianet Consultants: https://asianetconsultants.com

    The Current Situation in Sourcing:

    https://insidefashionlive.net/current-situation-in-sourcing/

    Connect with Richard Triggs

    www.areteexecutive.com.au

    https://www.linkedin.com/in/richardtriggs/

    https://www.areteexecutive.com.au/free-book/

    https://open.spotify.com/show/2AGsypgCDg0UYN98Z0v2xW?si=c7c0f3552b9c4e9b

    Visit A Seat at The Table's website at https://seat.fm

  • Sometimes just when everything seems to be stable, we get blindsided.

    It happens to everyone sooner or later.

    We can’t control some of the challenges that life throws at us, but we can control how we react to them.

    That was certainly the case for many businesses when the pandemic hit.

    Not all were easily parlayed into remote work.

    And one of the hardest hit was the travel industry.

    Welcome to Launch to Legendary, where we meet people who have turned the ordinary into the extraordinary.

    Who have taken challenges and turned them into opportunities.

    And who’ve created success in their own terms.

    Today we are joined by Sharon Hunter, who during the course of her life has faced enormous trials and traumas, but has come back fighting!

    The pandemic laid waste to her once thriving travel agency forcing her to take charge of both her business and her mindset.

    In this episode, Sharon shares how she turned a crisis into an opportunity to develop a stronger more confident and center mindset, that not only got her through the pandemic years - but has become the foundation on which she’s built a new business platform.

    USEFUL LINKS:

    Connect with Sharon Hunter: linkedin.com/in/dreamhuntersharon

    Dream Hunter Vacations website: dreamhuntervacations.ca

    Sharon's website: http://www.dreamhunter.ca/


    Visit A Seat at The Table's website at https://seat.fm

  • Customer service is often talked about but not often delivered. In fact, it is one of the biggest complaints that both businesses and consumers have.

    Most say that the companies they do business with offer poor service - or even no service at all.

    Companies are looking to cut costs and customer service is typically the first department to get hit.

    Yet customer service might be the key to growing your business - particularly in highly competitive markets.

    In this episode we’re joined by Greg Rich, CEO of Vivantio, a company that uses automation to help companies leverage customer service to scale their business.

    In this podcast Greg talks about:

    The biggest (and costliest) mistake companies make around customer service.

    How to automate customer service without losing the personalization that customers want.

    Small modifications companies can make to level up the service they deliver.

    Useful Links:

    Asianet Consultants: https://asianetconsultants.com

    Vivantio: https://www.vivantio.com



    Visit A Seat at The Table's website at https://seat.fm