Episodes
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In this episode of the Banking on Fraudology podcast, Hailey Windham sits down with Madison Marquez, a rising star in fraud prevention, to explore how empowering frontline team members can transform an organization's approach to fighting fraud.
Madison shares her journey from call center representative to fraud prevention champion through the innovative Fraud Ambassador program. This six-month intensive training initiative, developed by Hayley, aimed to create a network of fraud fighters across all departments. Madison's story illustrates how passion and purpose can drive meaningful change, even without a formal fraud prevention title.
The conversation dives into the challenges of fraud prevention in financial institutions, from authentication hurdles to member resistance and training gaps. Madison provides valuable insights into how the Fraud Ambassador program addressed these issues through hands-on projects, collaborative discussions, and real-world case studies. She highlights a particularly impactful session on human trafficking detection that opened her eyes to the proximity of financial crimes. The episode also explores the importance of creating a culture where fraud prevention is everyone's responsibility, not just the fraud department's problem.
Don't miss this opportunity to learn from two passionate fraud prevention advocates - tune in now!
About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
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SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape.
Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast!
Visit: https://www.sentilink.com/ and learn all about them!
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In this riveting episode of Banking on Fraudology, host Hailey Windham dives deep into the jaw-dropping $4.5 billion Bitfinex Bitcoin heist - the largest cryptocurrency theft in history.
Inspired by the Netflix documentary "Biggest Heist Ever," she unpacks this complex case, offering invaluable insights for fraud fighters and financial institutions alike.
Hailey walks listeners through the audacious crime, highlighting how hackers Ilya Lichtenstein and Heather Morgan exploited both technical vulnerabilities and human behavior to pull off their scheme.
Tune in now and join the fight against fraud!
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About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
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Banking on Fraudology is part of the Fraudology Network, and produced by Podyssey.io.
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Episodes manquant?
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SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape.
Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast!
Visit: https://www.sentilink.com/ and learn all about them!
In this episode, Ken Palla, a former online security manager at Union Bank, shares insights from his open letter to US regulators addressing the urgent need for stronger guidance on scam controls and data sharing between financial institutions.
Ken discusses the challenges banks face in combating authorized payment scams and proposes solutions modeled after past FFIEC online security guidance. He emphasizes the importance of clear regulations around data sharing, particularly through updates to the 314B provision, to enable more effective fraud prevention. He also highlights the growing threat of scams, their impact on consumers, and the role of banks in protecting customers.
The conversation touches on international efforts to combat scams, the need for collaboration between banks, telcos, and digital platforms, and practical advice for consumers to avoid falling victim to scams.
Open Letter from Ken Palla
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About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
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SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape.
Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast!
Visit: https://www.sentilink.com/ and learn all about them!
Welcome to the Banking on Fraudology podcast!
Today we have a special Thanksgiving edition. Instead of our usual deep dives into scam schemes and fraud trends, we'll be focusing on gratitude and celebrating the wins, big and small, within our incredible fraud-fighting community.
We'll be sharing heartfelt stories from fraud fighters around the world, reflecting on what we're thankful for—from breakthroughs in fraud detection to the amazing people who inspire us every day. So grab a coffee or a slice of pumpkin pie and join me as we celebrate the support, camaraderie, and achievements that make our work so meaningful.
Stay tuned for some beautiful reflections that'll warm your heart this holiday season.
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About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
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SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape.
Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast!
Visit: https://www.sentilink.com/ and learn all about them!
The latest episode of Banking on Fraudology tackles one of the most pressing issues in financial fraud today - first-party synthetic identity fraud.
Hailey Windham and David Maimon, head of Fraud Insights at Sentilink, take listeners on a deep dive into the shadowy world of synthetic identities. Maimon, drawing on his academic background and industry experience, explains how fraudsters combine real and fake personal information to create convincing synthetic identities.
The episode explores the patient, methodical approach criminals take to build credit histories for these identities, culminating in lucrative "bust out" schemes. Maimon and Windham discuss the proliferation of synthetic business fraud, the role of AI in creating fake verification videos, and why historical data remains crucial in detecting synthetics. The conversation also touches on disturbing trends like increased youth involvement in fraud and the challenges facing identity verification systems.
Don't miss this opportunity to learn from leading experts in the field - listen now and level up your synthetic fraud detection skills.
Webinar referenced in the episode
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About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
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SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape.
Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast!
Visit: https://www.sentilink.com/ and learn all about them!
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Welcome back to another exciting episode of "Banking on Fraudology"!
I'm your host, Hailey Windham, and today we're diving deep into the world of fraud detection with our special guest, Jen Martin. With over 15 years of banking experience and a robust background in criminal justice and statistics, Jen brings a wealth of knowledge and a passion for data-driven solutions in the fight against fraud.
In this episode, Jen takes us through her fascinating career journey, from her early aspirations to become a crime statistician to her pivotal roles in banking and fraud prevention. We'll explore the transformative power of real-time data models and advanced analytics in combating fraud, as well as the critical importance of collaborative efforts across different departments within an organization.
We'll also discuss the evolving landscape of fraud threats, particularly post-pandemic, and the need for quick, adaptable strategies to stay ahead. Jen provides invaluable insights into tackling specific challenges such as check fraud and maintaining a balance between effective fraud controls and a positive customer experience. We'll touch on the strain of staff retention and the importance of ongoing training, especially in frontline positions.
Join us as we unravel the complexities of fraud prevention, the necessity of creative data utilization, and the indispensability of cross-functional teamwork. Stay tuned for practical advice and inspiring stories from one of the leading voices in the fraud-fighting community. Let's get started!
About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
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Banking on Fraudology is part of the Fraudology Network, and produced by Podyssey.io.
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SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape.
Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast!
Visit: https://www.sentilink.com/ and learn all about them!
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Welcome back, fraud fighters, to another compelling episode of Banking on Fraudology! I'm your host, Hailey Windham, and today’s episode is packed with eye-opening insights into the ever-evolving world of fraud. We'll kick things off with a personal recap of my recent trip to California, where I collaborated with Erin West on the groundbreaking Operation Shamrock.
Our main event? A hard-hitting news segment featuring three fresh and disturbing fraud stories: from scammers intercepting customer service calls, Chase taking bold legal action against glitch fraudsters, to the alarming misuse of the Zelle payment app for harassment. Each story, sourced from the fraud expert Frank McKenna's Frank on Fraud newsletter, paints a vivid picture of where the fraud battle is heading. So buckle up and get ready to dive into the complexities and innovations in fraud prevention. Let's get started!
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About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
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Banking on Fraudology is part of the Fraudology Network, and produced by Podyssey.io.
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SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape.
Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast!
Visit: https://www.sentilink.com/ and learn all about them!
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In this episode of Banking on Fraudology, host Hailey Windham engages in an insightful conversation with Jen Lamont, a dedicated BSA compliance officer and fraud team leader from a credit union in Washington state. They delve into Richard Stock's thought-provoking article, "Making a Small Change that Will Bring Big Change," uncovering a transformative perspective in financial crime investigation.
Together, Hailey and Jen explore the profound shift from routine compliance tasks to a human-centered approach that emphasizes empathy and the real-life impact of financial crime on victims. Jen shares her journey into the fraud field and the invaluable mentorship that shaped her career, emphasizing the importance of viewing their work as protectors of people rather than mere enforcers of regulations.
Join Hailey and Jen as they explore the transformative power of empathy and collaboration in redefining the landscape of financial crime investigation.
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About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
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Banking on Fraudology is part of the Fraudology Network, and produced by Podyssey.io.
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Welcome Fraud Fighters!
SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape.
Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast!
Visit: https://www.sentilink.com/ and learn all about them!
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In this episode of Banking on Fraudology, host Hailey Windham engages in a heartfelt and informative conversation with Freddy Massimi, a distinguished fraud fighter and program lead at the Anti-Human Trafficking Intelligence Initiative (ATII). They delve into the essential role of financial institutions in combating human trafficking and raising awareness about elder financial exploitation, sharing insights into Freddie's impactful work and initiatives like Operation Shamrock.
Freddy discusses the critical importance of beginning as a volunteer to sustain passion in aiding vulnerable populations, advocating for continuous involvement and education about rules and regulations. He emphasizes the need for improved collaboration between financial institutions and law enforcement to ensure better information sharing and fraud prevention techniques.
Tune in to learn about the dynamic landscape of fraud prevention, the emotional and financial impacts of scams, and Freddie's passion for protecting individuals and institutions from financial crimes. Don't miss this enlightening discussion that underlines the significance of empathy, vigilance, and community engagement in the fight against financial and human trafficking crimes.
Anti-Human Trafficking Intelligence Initiative's Human Trafficking & Child Exploitation Risk Services: Free Intelligence Briefings for Financial Institutions: https://traffickingintel.org/atii-intel-briefings/
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About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
Banking on Fraudology is part of the Fraudology Podcast Network.
Banking on Fraudology is part of the Fraudology Network, and produced by Podyssey.io.
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Welcome back, Fraud Fighters!
SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape.
Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast!
Visit: https://www.sentilink.com/ and learn all about them!
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In this episode of Banking on Fraudology, host Hailey Windham engages in a compelling dialogue with Paul Raffile, a renowned intelligence analyst and author of the influential report "A Digital Pandemic." Together, they explore the urgent need for financial institutions to proactively address sextortion, a rapidly growing form of online blackmail that predominantly targets minors.
Paul sheds light on valuable resources from the FBI, Homeland Security Investigations, and the National Center for Missing and Exploited Children, emphasizing the vital role banks play in recognizing red flags and updating fraud detection systems. He shares insights into the alarming rise in sextortion cases—from 139 in 2021 to 26,000 in 2023—and the devastating impact, including numerous teen suicides linked to these crimes.
Hailey and Paul discuss practical strategies for banks to safeguard their customers, such as tailoring fraud detection for different account types, securing funds, and implementing multi-factor authentication. They stress the importance of empathetic customer service and forming specialized task forces to support victims effectively.
Listen in as they address the continuously evolving nature of sextortion scams driven by technological advancements and highlight ongoing legislative efforts like South Carolina's "Gavin's Law" aimed at combating this digital menace.
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About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
Banking on Fraudology is part of the Fraudology Podcast Network.
-
SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape.
Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast!
Visit: https://www.sentilink.com/ and learn all about them!
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In this episode of Banking on Fraudology, host Hailey Windham engages in an insightful discussion with Christine Murray, the VP of Audit and Compliance at Kohler Credit Union. They delve into innovative uses of internal auditors as advisors in product and service development, preventing potential fraud and compliance issues before new launches.
Christine shares her unique approach to fostering a positive company culture through personal interactions during branch audits. She stresses the importance of maintaining internal audit independence and objectivity, suggesting when to leverage external audits. Through the lens of history and compliance education, Christine highlights how understanding the reasons behind rules can drive adherence and improve organizational culture.
Join them for a compelling conversation where internal audit is reimagined as a supportive partner dedicated to enhancing processes and fostering ethical practices within financial institutions.
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About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
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Banking on Fraudology is part of the Fraudology Podcast Network.
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Banking on Fraudology is part of the Fraudology Network, and produced by Podyssey.io.
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🎙️ Welcome back, Fraud Fighters! 🎙️
SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape.
Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast!
Visit: https://www.sentilink.com/ and learn all about them!
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Thank you for joining another episode of Banking on Fraudology with your host, Hailey Windham. Today's episode holds special significance as we prepare for World Romance Scam Prevention Day on October 3, a day championed by the passionate Kathy Waters of the nonprofit Advocating Against Romance Scammers (AARS).
We'll dive deep into the recent CBS' News series "Anything for Money," which exposes the dark world of romance scams and the emotional and financial toll they take on victims. Hailey shares her personal reactions, highlighting both the merits and problematic aspects of the series' approach to bringing these crimes to light.
We'll also explore the role banks play in preventing fraud, spotlighting where they excel and where they fall short, particularly in terms of victim support and intervention. Finally, we'll confront the issue of victim shaming and discuss how to foster a more empathetic and proactive fraud prevention culture. Tune in for a comprehensive discussion that aims to educate, raise awareness, and inspire change in the fight against romance scams. Stay vigilant and stay informed, Fraud Fighters. Let's get into it!
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About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
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Banking on Fraudology is part of the Fraudology Network, and produced by Podyssey.io.
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Banking on Fraudology is part of the Fraudology Podcast Network.
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Banking on Fraudology is presented by Unit21.
Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle.
Learn more about our sponsor, Unit21:
- See Unit21 in action https://www.unit21.ai/podcast
- Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/
- Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0
-Request your copy : State of Fraud & AML Report
In this episode of Banking on Fraudology, join hosts Hailey Windham and Trisha Kothari as they dive into the cutting-edge intersection of AI and fraud prevention. Tricia, CEO and founder of Unit 21, unveils the revolutionary AI Agent launched to automate business-specific checklists without requiring technical support. Discover how these no-code solutions empower fraud fighters to create customized checklists, providing critical summaries and enhancing fraud detection with unprecedented efficiency.
Hailey and Tricia also tackle the escalating issue of modern scams targeting vulnerable groups like teenagers and the elderly. Through eye-opening discussions, they shed light on the sophisticated tactics used by scammers and the pivotal role technology can play in safeguarding susceptible communities. They explore the stigma and under-reporting of scams, especially sextortion, and advocate for increased societal protections.
Don’t miss an engaging conversation packed with practical advice, groundbreaking technology, and a shared vision for a safer digital world. Subscribe to Banking on Fraudology to stay updated on the latest in fraud prevention.
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About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
Banking on Fraudology is part of the Fraudology Podcast Network.
-
Banking on Fraudology is presented by Unit21.
Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle.
Learn more about our sponsor, Unit21:
- See Unit21 in action https://www.unit21.ai/podcast
- Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/
- Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0
-Request your copy : State of Fraud & AML Report
In this episode of Banking on Fraudology, host Hailey Windham engages with the renowned investigator Cynthia Hetherington to delve into the innovative "CRAWL" methodology and its impact on the world of financial fraud investigations. Cynthia shares valuable insights from her extensive experience, including her transition from librarian to a leading figure in OSINT (Open Source Intelligence).
Hailey and Cynthia discuss the importance of systematically and ethically approaching investigations, highlighting the necessity of regular security updates, authenticating documents, and precise documentation to ensure investigations are defensible in court. Cynthia also reveals how financial institutions can enhance their fraud detection capabilities by integrating OSINT practices.
Tune in to learn how Cynthia’s methodologies can transform your approach to combating financial fraud.
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About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
-
Banking on Fraudology is presented by Unit21.
Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle.
Learn more about our sponsor, Unit21:
- See Unit21 in action https://www.unit21.ai/podcast
- Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/
- Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0
-Request your copy : State of Fraud & AML Report
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In this episode of Banking on Fraudology, host Hailey Windham sits down with the dynamic PJ Rohal to explore his journey from focusing on productivity and financial goals to finding deeper fulfillment through human connections in the world of fraud prevention. PJ shares poignant stories, including how his children's experiences influenced his approach to fighting fraud and the emotional toll it can take on both victims and fraud prevention professionals.
Hailey and PJ delve into the challenges of raising children in the digital age while balancing careers in fraud prevention. They discuss practical tips for educating kids about digital safety and the importance of being kind to oneself as a parent. With personal anecdotes about fraud impacting family members, PJ emphasizes the significance of understanding victims' psychological and emotional struggles.
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About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
-
Banking on Fraudology is presented by Unit21.
Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle.
Learn more about our sponsor, Unit21:
- See Unit21 in action https://www.unit21.ai/podcast
- Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/
- Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0
-Request your copy : State of Fraud & AML Report
In this episode, our host Hailey Windham sits down with the insightful Kelly Paxton to delve into their recent experiences at Fraud Retreat 2024. Kelly shares captivating stories from her presentation on corporate fraud and whistleblowing, revealing the key takeaways and personal anecdotes that kept the audience engaged without the aid of slides. Hailey and Kelly explore the vital role of whistleblowers and internal auditors, shedding light on the challenges, risks, and support necessary for those brave enough to come forward.
They also reflect on memorable sessions from the retreat, including talks on litigation secrets, decoding deception strategies, and the integration of ethics within corporate culture. You'll hear about the inspiring charity project making tie blankets for a children's hospital and raising funds for Susan G. Komen, as well as the enriching networking opportunities that come from gathering with peers who understand the complexities of fraud investigation.
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About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
Banking on Fraudology is part of the Fraudology Podcast Network.
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Banking on Fraudology is presented by Unit21.
Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle.
Learn more about our sponsor, Unit21:
- See Unit21 in action https://www.unit21.ai/podcast
- Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/
- Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0
-Request your copy : State of Fraud & AML Report
In this episode of Banking on Fraudology, host Hailey Windham sits down with Trust and Safety expert Heather Grunkemeier for a thought-provoking discussion on balancing data capture, trust and safety strategies, and mental health in high-pressure environments.
Heather offers valuable insights on mapping customer dissatisfaction, overcoming data challenges, and prioritizing well-being in demanding roles. Hailey further explores how these approaches can enhance fraud prevention efforts.
Join us to discover the intricate link between effective data analysis, strategic trust and safety practices, and the vital role of mental health in protecting our digital spaces. Don't miss this insightful conversation on making the internet safer and healthier for everyone.
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About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
Banking on Fraudology is part of the Fraudology Podcast Network.
-
Banking on Fraudology is presented by Unit21.
Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle.
Learn more about our sponsor, Unit21:
- See Unit21 in action https://www.unit21.ai/podcast
- Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/
- Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0
-Request your copy : State of Fraud & AML Report
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In this episode, we uncover the powerful dynamics of pressure, rationalization, and peer influence that lead to sabotage, discrimination, and even fraud within organizations. Marta shares groundbreaking methodologies her company developed using artificial intelligence and natural language processing to predict and prevent fraud, highlighting the importance of cultural and generational communication differences.
We'll also explore the state of bank fraud today, discuss the significance of understanding employee behavior, and talk about essential resources like the "Report to the Nation." Marta emphasizes the need for clear company values and zero-tolerance policies for unethical behavior while addressing the impact of crises like Covid on fraudulent activities.
Tune in for an eye-opening discussion filled with Marta's expert insights and practical advice on implementing effective controls and advocating for better tools and technology in your organization. Subscribe on Apple, Spotify, or your preferred platform to ensure you never miss an episode. Let's dive in!
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About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
-
Banking on Fraudology is presented by Unit21.
Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle.
Learn more about our sponsor, Unit21:
- See Unit21 in action https://www.unit21.ai/podcast
- Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/
- Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0
-Request your copy : State of Fraud & AML Report
Welcome to the latest episode of Banking on Fraudology, where we dive deep into the ever-evolving world of financial fraud and explore the challenges faced by institutions and consumers alike. In today's episode, we're excited to have a panel of esteemed colleagues joining the Fraud Fighter Virtual Summit powered by Unit 21 to shed light on the most pressing issues in the fraud prevention landscape.
Our guests include Alex Faivusovich, Head of Fraud Risk at Unit21; Donna Turner, retired fraud executive from Bank of America and COO for Early Warning Services; and Scott Harkey, EVP of financial services and payments at Endava. Together, they'll share their insights on the top fraud challenges faced by financial institutions, from counterfeit checks and ACH returns to account takeovers and elder exploitation.
We'll also be discussing the alarming rise of first-party fraud, as fraudsters exploit terms and conditions to file intentional disputes, leading to write-offs and misclassification. Our experts will highlight the need for more sophisticated monitoring systems and the importance of collaboration between government and industry to combat these threats effectively.
As the threat of fraud continues to grow exponentially, it's crucial for financial institutions to stay ahead of the curve. Our guests will share their predictions for the future of fraud prevention, including the shift towards balancing economics in transactions and applying technology from other financial sectors to dispute processes.
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About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
-
Banking on Fraudology is presented by Unit21.
Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle.
Learn more about our sponsor, Unit21:
- See Unit21 in action https://www.unit21.ai/podcast
- Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/
- Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0
-Request your copy : State of Fraud & AML Report
In this episode, Hailey Windham sits down with Ian Mitchell, founder of The Knble and co-founder of Mission Omega. He is a seasoned expert with over 25 years in fraud and financial crime prevention. Get ready to dive deep into the exciting advancements and ongoing challenges in the world of fraud fighting.
Ian shares his enthusiasm for the current community of fraud fighters and emphasizes the importance of collaboration between fraud fighters, regulators, and solution providers. They discuss key resources for bank fraud prevention and the need for continuous learning and resilience. Hailey and Ian also touch on the evolving landscape of fraud, the importance of modernizing regulatory frameworks, and the critical role of communication and collaboration between financial institutions and regulators.
From Ian's personal journey overcoming industry challenges to the essential integration of fraud and financial crime teams, this episode offers valuable insights for anyone committed to combating fraud. Don't miss Hailey expressing her admiration for Ian's dedication and their mutual drive to protect people and banks from fraud. Tune in for an engaging conversation full of expert advice and inspiring stories.
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About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
Banking on Fraudology is part of the Fraudology Network, and produced by Podyssey.io.
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