Episodes
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In this episode of the CanadianSME Small Business Podcast, we had the pleasure of speaking with Michael Pupil, Vice President of Sales at Lexop. With an extensive career in sales and customer success, Michael has held key positions at companies such as Connex International, Thinking Capital, OneSpan, Montrium, and Braid Health. He has been responsible for overseeing revenue generation, managing sales pipelines, and motivating sales teams. Michael shared his insights on navigating economic challenges, innovating collections methods, and building successful sales organizations.
Key Highlights:
Michael’s background and what led him to join Lexop as the VP of Sales.The impact of rising delinquencies on loans and credit affecting businesses.Current methods of collections and why Lexop felt the need to innovate in this space.Michael’s experience in transitioning Lexop from founder-led sales to a sales-led organization.Trends foreseen in the fintech and collections industry.Advice for small business owners looking to enhance their digital payment and collections strategies.We would like to thank Michael for sharing his valuable insights and experiences with us. From navigating economic challenges and innovating collections methods to building successful sales organizations and preparing for future trends, Michael’s expertise offers valuable guidance for our listeners. His advice is particularly beneficial for small business owners looking to enhance their digital payment and collections strategies.
Shoutout to our sponsors for more information find their links below:
RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca for more insightful episodes that empower your entrepreneurial spirit.
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In this episode of the CanadianSME Small Business Podcast, we delve into the inspiring journey of Stuart Rance, founder of Subme Recruitment Inc. Stuart's path from the British Army to various roles in engineering and arboriculture, and eventually moving to Canada to start Subme, has been marked by determination and a vision to help others achieve work-life balance through meaningful employment.
Key Highlights:
Stuart's background and the motivations that led him to create Subme.The mission behind Subme and its goal to create meaningful connections.The inspiration for developing Subme and its standout features.Strategies Subme employs to ensure a positive experience for both freelancers and companies.Stuart’s aspirations for Subme's future and its evolution.The importance of having a forward-thinking vision for sustained growth.We would like to thank Stuart for sharing his valuable insights and experiences with us. From the inception of Subme to its innovative approach and future aspirations, Stuart's journey offers inspiration and practical advice for aspiring entrepreneurs. His story underscores the importance of continuous innovation and adapting to market needs for achieving lasting success.
Shoutout to our sponsors for more information find their links below:
RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca for more insightful episodes that empower your entrepreneurial spirit.
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Episodes manquant?
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In this episode of the CanadianSME Small Business Podcast, we had the pleasure of speaking with Simon Lewis, Owner & Founder of Binary & Co. A digital marketing maven whose passion for technology has taken him from the UK to the scenic shores of Vancouver, Simon leads a team dedicated to crafting strategic digital advertising campaigns that resonate deeply with target audiences.
Key Highlights:
Simon shares his motivation for starting Binary & Co. from his dining room table.Approaches to developing a deep understanding of clients' customers.Anticipation of changes in analytics and attribution due to the loss of third-party cookies.Binary & Co's unique approach to hiring and employment.Transformation of digital advertising at Binary & Co through AI.We would like to thank Simon for joining us and sharing his expertise and stories. From the inspiring journey of starting Binary & Co. to navigating the evolving landscape of digital marketing, his insights offer valuable guidance for our listeners aspiring to innovate within their own digital marketing efforts.
Shoutout to our sponsors for more information find their links below:
RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca for more insightful episodes that empower your entrepreneurial spirit.
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In this episode of the CanadianSME Small Business Podcast, we welcome Perry Toone, CEO of Thexyz Inc. With over two decades of experience, Perry has dedicated himself to creating innovative, secure, and customer-centric products that serve as ethical alternatives to big tech offerings. Under Perry's leadership, Thexyz has become a trusted name in the tech industry, known for its commitment to open-source solutions, privacy, and sustainability.
Key Highlights:
Perry discusses the variety of open-source email solutions available through Thexyz.How Thexyz implements and supports open-source projects like Roundcube, SOGo, OX App Suite, WordPress, and Nextcloud.Thexyz's commitment to user privacy and data security in comparison to big tech companies.Positioning Thexyz as a trustworthy and ethical alternative to larger tech providers like Google Workspace and Microsoft 365.Thexyz's commitment to sustainability and using renewable energy to power services.Thank you, Perry, for sharing your valuable insights and experiences with us. We discussed the importance of open-source solutions, the core principles of privacy and security, and how Thexyz provides an ethical alternative to big tech.
Shoutout to our sponsors for more information find their links below:
RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
Don't forget to subscribe to CanadianSME Small Business Magazine at
www.canadiansme.ca
for more insightful episodes that empower your entrepreneurial spirit.
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In this enlightening episode of the CanadianSME Small Business Podcast, we are joined by Wajdi Ghoussoub, the Interim Co-CEO at Plooto. With a diverse background in finance and operations, Wajdi has played a crucial role in Plooto's impressive 433% revenue growth from 2019 to 2022. His extensive experience includes roles at Middle East Venture Partners (MEVP), AlixPartners, and PwC. Wajdi shares his insights on the challenges faced by small businesses, scaling a fintech startup, bridging traditional and modern finance, and the potential of open banking in Canada.
Key Highlights:
Wajdi discusses the unique challenges small businesses face in Canada.Experiences and lessons learned from scaling Plooto to Series B and beyond.The role of Plooto in bridging the gap between traditional banking and modern finance needs.Wajdi's views on the potential of an open banking framework in Canada.Valuable advice for Canadian entrepreneurs, particularly those in the technology sector.Thank you, Wajdi, for sharing your valuable insights and experiences with us. We discussed the challenges small businesses face, the role of fintech in modern finance, and the potential impacts of open banking.
Shoutout to our sponsors for more information find their links below:
RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca for more insightful episodes that empower your entrepreneurial spirit.
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In this episode of the CanadianSME Small Business Podcast, we welcome Ian Paterson, CEO of Plurilock Security Solutions. Under Ian's leadership, Plurilock has achieved significant milestones, including a successful public listing and substantial revenue growth. With Ian's extensive experience and insights, we're set to unpack the complexities of cybersecurity and learn how businesses can stay one step ahead of potential threats.
Key Highlights:
Ian discusses the most pressing cybersecurity threats facing small businesses today.The increase in ransomware attacks and the vulnerability of small businesses.How small businesses can leverage AI safely to enhance their cybersecurity measures.Ian shares his journey of overcoming barriers to sell in the Canadian market.Emerging trends that small businesses should be aware of as they plan their future cybersecurity strategies.Thank you so much, Ian, for joining us and sharing deep insights into the world of cybersecurity. We discussed the critical importance of understanding and mitigating cybersecurity threats, the rise of ransomware, the safe use of AI, and the future trends that small businesses need to be aware of.
Shoutout to our sponsors for more information find their links below:
RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca for more insightful episodes that empower your entrepreneurial spirit.
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In this insightful episode of the CanadianSME Small Business Podcast, we welcome Jacob Fourie, the Marketing Director at Blink Digital Consulting. With over two decades of experience in business management and digital marketing, Jacob has led Blink Digital Consulting to thrive by implementing cutting-edge SEO strategies and innovative digital solutions. This episode dives into the evolution of digital marketing, the unique services offered by Blink Digital Consulting, and the impact of emerging trends and technologies on the industry.
Key Highlights:
Jacob shares his vision for the future of digital marketing.Discussion on how Blink Digital Consulting is positioning itself for future trends.The importance of adapting to new digital marketing trends and technologies.How AI chatbots and review widgets enhance a company’s digital marketing strategy.Effective SEO strategies that have worked well for Blink Digital Consulting’s clients.We would like to thank Jacob, for sharing valuable insights and strategies with us. We've explored the evolution of digital marketing, the unique services provided by Blink Digital Consulting, and the critical role of adapting to new trends and technologies.
Shoutout to our sponsors for more information find their links below:
RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca for more insightful episodes that empower your entrepreneurial spirit.
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In this enlightening episode of the CanadianSME Small Business Podcast, we are joined by Farhad Khan, CEO & Digital Strategist at Member Lounge. Farhad's expertise in creating platforms that simplify membership marketing and engagement has transformed how organizations interact with their members.
Key Highlights:
Farhad shares what inspired him to start Member Lounge.How Member Lounge makes membership management easy and effective for organizations.Effective tactics for attracting and retaining younger demographics.The importance of understanding members' journeys and aligning marketing strategies with their needs and behaviors.The impact of Farhad’s contributions on his professional community.We would like to thank Farhad, for joining us and sharing such invaluable insights. We’ve explored the journey of Member Lounge, the power of automation, strategies for engaging younger members, and effective marketing tactics.
Shoutout to our sponsors for more information find their links below:
RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
Xero: https://www.xero.com/ca/?source=CanadianSME
Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca for more insightful episodes that empower your entrepreneurial spirit.
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In this episode of the CanadianSME Small Business Podcast, we delve into the dynamic world of Sonia Couto, Managing Director at Konverge Digital Solutions. With an impressive 18-year tenure in software technology, Sonia discusses the pivotal moments that steered her towards founding her company and how she's navigated challenges and championed innovation along the way.
Key Episode Highlights:
Sonia shares the inspiration behind her venture into digital solutions and her transition from large consulting firms to entrepreneurship, highlighting key lessons learned during this shift.Dive into Sonia's effective strategies for scaling tech startups, emphasizing the importance of strategic planning and smart growth.Discover how Sonia leverages her position to foster and empower women in the tech industry, including success stories from her mentorship initiatives.Explore feedback on Sonia’s innovative products, MenuSano and Field Eagle, and their impact on improving business operations.Sonia discusses how her experiences have refined her mentorship style, emphasizing the importance of nurturing new talent in the tech sector.Thank you, Sonia Couto, for sharing your remarkable journey and insights. Your stories of resilience, strategic innovation, and commitment to diversity are incredibly inspiring. Your experiences are not just lessons but a call to action for all aspiring tech entrepreneurs and business leaders.
Shoutout to our sponsors for more information find their links below:
RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
Xero: https://www.xero.com/ca/?source=CanadianSME
Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca for more insightful episodes that empower your entrepreneurial spirit.
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In this episode of the CanadianSME Small Business Podcast, we are joined by Guillaume Couture, Sales Manager at Desjardins Employer Solutions. With over 27 years of experience in sales and business development, including 17 years at Desjardins, Guillaume oversees the business development strategy for Canada and manages the sales team. His extensive background and insights provide a deep understanding of payroll, human resources, and time and attendance management solutions.
Key Highlights:
Guillaume discusses what sets Desjardins Group apart in the realm of payroll and HR services.The impact of these tailored services on boosting organizational efficiency across diverse industries.Examples of strategies that have significantly improved HR management for Desjardins' clients.How Desjardins helps companies attract and retain the best employees.Common challenges businesses face in payroll management and how Desjardins addresses these issues.Advancements in HR technology on the horizon that could impact how companies manage their human resources.We would like to thank Guillaume, for sharing such valuable insights with us. We discussed the unique aspects of Desjardins' payroll and HR services, the importance of effective HR management, strategies for attracting and retaining top talent, and the future of HR technology.
Shoutout to our sponsors for more information find their links below:
RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
Xero: https://www.xero.com/ca/?source=CanadianSME
Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca for more insightful episodes that empower your entrepreneurial spirit.
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In this engaging episode of the CanadianSME Small Business Podcast, we dive deep into the world of artificial intelligence and sales strategy with Shihan Fernando, Vice President - Sales at Modern Requirements. Shihan brings a wealth of knowledge in enhancing customer relationships and empowering sales teams through strategic innovation.
Key Highlights:
Shihan discusses the advanced capabilities of Copilot4DevOps Plus and its integration with Modern Requirements4DevOps.He highlights how this technology streamlines processes, enhances productivity, and improves collaboration across teams.Shihan addresses the critical security measures in place to protect the integrity of their AI tools, reassuring users of the robust framework that supports these innovations.The discussion focuses on how small and medium enterprises can leverage Modern Requirements4DevOps to enhance their operational efficiency.Shihan explores accessible entry points and training available for SMEs to effectively adopt these advanced tools.Shihan shares common challenges businesses face when integrating AI-driven tools and provides insights on navigating these complexities successfully.We would like to thank Shihan Fernando, for sharing invaluable insights and for helping us understand the transformative power of AI in sales and operations.
Shoutout to our sponsors for more information find their links below:
RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
Xero: https://www.xero.com/ca/?source=CanadianSME
Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca for more insightful episodes that empower your entrepreneurial spirit.
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In this enlightening episode of the CanadianSME Small Business Podcast, we sit down with Vince Cordova, Partner at Workforce Mobility Advisory, Mercer. Vince brings over 25 years of experience in international HR operations and shares his insights on effectively managing compensation in a fluctuating economic landscape.
Key Episode Highlights:
Vince discusses how businesses can support their employees amid inflation and currency fluctuations, emphasizing the need for transparency in compensation.Exploring the challenges and strategies for managing international assignments in high-cost, low-quality-of-life cities.Vince provides an analysis of housing cost trends in major cities and their implications for business compensation strategies.Insights into how companies can use Mercer’s Cost of Living Data to enhance global mobility decisions and avoid common data usage pitfalls.Strategies for adjusting compensation to keep pace with changes in cost-of-living rankings across various cities.We would like to thank Vince Cordova for sharing invaluable advice for small business leaders navigating the complexities of international market conditions.
Shoutout to our sponsors for more information find their links below:
RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
Xero: https://www.xero.com/ca/?source=CanadianSME
Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca for more insightful episodes that empower your entrepreneurial spirit.
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In yet another interesting episode of the CanadianSME Small Business Podcast, we were joined by Estelle Azemard, Vice President Americas at OVHcloud. Estelle discusses crucial topics such as hidden fees in cloud services, technology lock-ins, data sovereignty, selecting the right cloud solutions, and the future of cloud computing. Her insights are particularly valuable for SMEs navigating the complex cloud computing landscape, aiming to optimize their technology investments while maintaining control and transparency.
Key Highlights:
Estelle illuminates common hidden fees that SMEs encounter and offers strategies to avoid these unexpected costs, emphasizing the importance of financial transparency in cloud services.Discussion on identifying signs of potential technology lock-ins and strategies to maintain business flexibility and foster innovation.Importance of data sovereignty for SMEs and steps to ensure control over data, with OVHcloud's commitment to client data integrity highlighted.Factors SMEs should consider when selecting cloud solutions to ensure they align with their business needs and goals.Insights into emerging trends in cloud technology that SMEs need to be aware of to stay competitive and innovative.We would like to thank Estelle Azemard, for her enlightening conversation. Her expertise has undoubtedly equipped our listeners with the knowledge to make more informed decisions regarding cloud computing.
Shoutout to our sponsors for more information find their links below:
RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
Xero: https://www.xero.com/ca/?source=CanadianSME
Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca for more insightful episodes that empower your entrepreneurial spirit.
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In another enriching episode of the CanadianSME Small Business Podcast, we had the privilege of hosting Elisa Swern, a distinguished Consumer Markets Leader and Partner at PwC Canada. With a remarkable career spanning over 25 years, Elisa has shaped retail and consumer strategy, driving organizations towards achieving operational excellence. Her involvement with PwC's Alumni team in the GTA underscores her commitment to community engagement and fostering innovative programs.
Key Highlights:
Elisa discusses the motivations behind PwC's recent consumer behavior report, highlighting key demographics.Insights into how small businesses can leverage this data to refine their strategies and better cater to evolving market needs.Elisa shares effective strategies for retailers to attract and retain customers amidst fierce competition.Examples of successful implementations that resonate with current consumer demands are explored.The podcast delves into the shifting priorities of consumers, especially in light of recent economic changes.Elisa advises on how businesses can adapt to maintain consumer trust and relevance.We would like to thank Elisa Swern for her invaluable insights.
Shoutout to our sponsors for more information find their links below:
RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
Xero: https://www.xero.com/ca/?source=CanadianSME
Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
IHG Hotels and Resorts: https://businessedge.ihg.com/s/?language=en_US
Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca for more insightful episodes that empower your entrepreneurial spirit.
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In another insightful episode of the CanadianSME Small Business Podcast, e were thrilled to have Alison Simpson, President and CEO of the Canadian Marketing Association, share her expertise. Alison’s distinguished career spans across top-tier brands like Holt Renfrew and Shopify, and now she’s leading transformative educational programs at the CMA that equip marketers with cutting-edge skills.
Key Highlights:
Alison detailed this pivotal program designed to train marketing professionals in essential digital skills, addressing the evolving needs of Canada’s marketing landscape.We discussed how this prestigious designation integrates with the DMSC program to enhance ongoing professional development.Alison highlighted the CMA’s commitment to DEI in their training programs, aiming to make substantial impacts on the marketing community.Alison shared her insights on the broader effects of the DMSC program on the Canadian marketing industry, emphasizing the importance of aligning training with industry demands.Alison opened up about the hurdles faced while implementing extensive educational initiatives like the DMSC program, providing lessons that can benefit other organizations.Thank you, Alison Simpson, for enriching our podcast with your deep insights into the evolution of marketing education and professional growth.
Shoutout to our sponsors for more information find their links below:
RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
Xero: https://www.xero.com/ca/?source=CanadianSME
Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
IHG Hotels and Resorts: https://businessedge.ihg.com/s/?language=en_US
Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca for more insightful episodes that empower your entrepreneurial spirit.
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In this episode of the CanadianSME Small Business Podcast, we are joined by Hesham Fahmy, Chief Information Officer at TELUS. Hesham has been instrumental in guiding TELUS through a significant digital transformation, incorporating advanced technologies like AI and cloud solutions to enhance operational efficiency and customer service. He shares insights into TELUS’ journey, the impact of AI on customer support, and the ethical considerations of AI deployment.
Key Highlights:
Hesham describes TELUS’ transition from a traditional telecom to a digital-first, software-centric organization.Discussion on TELUS' development of a GenAI-powered customer support tool.Exploration of how TELUS addresses ethical considerations and data privacy in its AI applications.Hesham offers advice to other business leaders on adopting AI technologies effectively within their operations.Hesham shares exciting future projects and initiatives that continue to position TELUS as a leader in technology and customer service.We thank Hesham Fahmy for his enlightening conversation and for sharing his expertise in driving one of Canada’s leading tech transformations. His insights are essential for anyone in the tech sector or any business leader looking to embrace digital and AI advancements.
Shoutout to our sponsors for more information find their links below:
RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
Xero: https://www.xero.com/ca/?source=CanadianSME
Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
IHG Hotels and Resorts: https://businessedge.ihg.com/s/?language=en_US
Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca for more insightful episodes that empower your entrepreneurial spirit.
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In this enlightening episode of the CanadianSME Small Business Podcast, we were joined by Katherine Clarke-Nolan, the Chief Operating Officer at Business Sherpa Group. With her extensive experience in enhancing business operations and fostering an employee-centric culture, Katherine shares valuable insights into strategic leadership and the role of a COO in small to medium-sized enterprises (SMEs).
Key Highlight Points:
Katherine discusses the critical timing and indicators for SMEs to consider when appointing a COO, highlighting the role's strategic importance in scaling operations and enhancing organizational structure.She elaborates on the transformative impact of strategic hires like a COO in SMEs, emphasizing how such roles are investments that drive long-term growth and stability.Katherine shares effective strategies for integrating senior leadership into a company, ensuring cultural fit and strategic alignment to maximize their positive impact on the team and projects.Looking ahead, Katherine discusses exciting new initiatives at Business Sherpa Group that promise to keep the company at the forefront of HR and business consulting services.With our conversation with Katherine Clarke-Nolan, it’s clear that her leadership at Business Sherpa Group is not just about maintaining efficiency but about pioneering innovations that redefine how businesses operate and thrive. Her advice to aspiring entrepreneurs and business leaders reminds us of the importance of strategic alignment and proactive adaptation in today’s fast-paced business environment. Thank you, Katherine, for sharing your deep insights and experiences, providing our listeners with valuable lessons in leadership and strategic growth.
Shoutout to our sponsors for more information find their links below:
RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
Xero: https://www.xero.com/ca/?source=CanadianSME
Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
IHG Hotels and Resorts: https://businessedge.ihg.com/s/?language=en_US
Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca for more insightful episodes that empower your entrepreneurial spirit.
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In this episode of the CanadianSME Small Business Podcast, we dive into the world of employee-centric business culture with Chris Collins, Vice President & Managing Partner at PeopleToGo Inc. Chris has dramatically influenced the staffing industry with his commitment to fostering an environment that values its people first, propelling PeopleToGo to impressive growth and recognition, including being named a Top 100 Staffing Leader to Watch in 2024.
Key Highlights:
Chris shares his strategies for nurturing a culture that puts employees first, highlighting how this philosophy has been integral to the company's success and growth.Discussion on the direct impact of an empowered workforce on business outcomes.Insights into how PeopleToGo maintains high-value delivery to its clients in a competitive market.Chris provides examples where focusing on customer value has led to significant business wins.Strategies employed by PeopleToGo to attract and retain top IT talent amid a volatile job market.Predictions for the future trajectory of the IT staffing and services industry.Chris Collins' insights have illuminated the crucial role of building a robust company culture and how it can drive both employee satisfaction and business success.
Shoutout to our sponsors for more information find their links below:
RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
Xero: https://www.xero.com/ca/?source=CanadianSME
Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca for more insightful episodes that empower your entrepreneurial spirit.
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In this CanadianSME Small Business Podcast episode, we explore the cutting-edge world of quantum technology with James Nguyen, Co-Founder and CEO of Quantropi. Recognized as one of Ottawa’s Top Forty Under 40, James has transformed Quantropi into a leader in quantum-secure communications, setting new standards for digital security. He shares his journey from inception to innovation and how Quantropi is shaping the future of data security.
Key Highlights:
James discusses his transition from economics and investment to founding Quantropi, inspired by the potential of quantum technologies to revolutionize data security.Learn how Quantropi distinguishes itself in the competitive quantum security market, offering unique solutions that protect against both current and emerging digital threats.James details the significant hurdles encountered while developing quantum-secure technologies and how Quantropi navigated these challenges to foster innovation and growth.Discover how small and medium enterprises can utilize quantum technologies to enhance their security measures and operational efficiency, ensuring they are prepared for future digital landscapes.James provides insights into upcoming trends in quantum technology and how businesses should prepare to integrate these advances to stay competitive and secure.Thank you, James Nguyen, for joining us on the CanadianSME Small Business Podcast and sharing your invaluable insights into the quantum realm. Your journey from economics to quantum innovation is not only inspiring but also a testament to the transformative power of technology in business.
Shoutout to our sponsors for more information find their links below:
RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
Xero: https://www.xero.com/ca/?source=CanadianSME
Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
IHG Hotels and Resorts: https://businessedge.ihg.com/s/?language=en_US
Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca for more insightful episodes that empower your entrepreneurial spirit.
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In this episode of the CanadianSME Small Business Podcast, we’re thrilled to have Rebecca Kacaba, CEO and Co-Founder of DealMaker. Rebecca’s journey from a top-tier lawyer to a trailblazing entrepreneur has culminated in the creation of DealMaker, a platform transforming capital raising into a process as simple as eCommerce. Recognized as one of North America's most innovative legal minds, Rebecca’s insights will delve into the evolving world of online capital raising and the significant impact of community-driven financial strategies.
Key Highlights:
Rebecca discusses the moment that inspired the creation of DealMaker and how her legal background provided a unique foundation for disrupting the capital raising sector.Exploration of what sets DealMaker apart from other capital raising platforms, emphasizing its unique value propositions and impact on the market.Discussion on the critical role of community in the capital raising process and how DealMaker facilitates these connections to empower founders and startups.A walk-through of the capital raising process on DealMaker, highlighting how the platform makes it accessible for startups of all sizes to secure funding.Rebecca shares compelling success stories and notable campaigns that have thrived through DealMaker, providing inspiration and actionable insights for new entrepreneurs.Rebecca’s vision for DealMaker as a transformative platform in the fintech space is a beacon for innovation in capital raising. Her advice to entrepreneurs underscores the importance of leveraging technology and community to not only raise capital but also build sustainable business growth.
We deeply appreciate Rebecca Kacaba for joining us and sharing such invaluable insights. Her journey and achievements with DealMaker are inspiring a new generation of entrepreneurs to think differently about funding and community engagement.
Shoutout to our sponsors for more information find their links below:
RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
Xero: https://www.xero.com/ca/?source=CanadianSME
Constant Contact: https://www.constantcontact.com/landing1/new-marketer?utm_campaign=canadiansme&utm_medium=sponsorlogo&utm_source=brand
IHG Hotels and Resorts: https://businessedge.ihg.com/s/?language=en_US
Don't forget to subscribe to CanadianSME Small Business Magazine at www.canadiansme.ca for more insightful episodes that empower your entrepreneurial spirit.
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