Episodes
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Founded in 1990, Springboard was created by Stephen Moss to support the hospitality industry. It continues to provide advice, training and skills courses to those at the start of their career and tackling the challenges faced by the industry, including staff and skills shortages and misrepresentation about what a fulfilling career the hospitality industry can offer.
In this episode of Recruiting in Hospitality, our Client Consultant, Junior Lewis speaks to Patricia Teixeira, Ambassador Project Lead from Springboard, Esther Brittan, HR Operations Manager UK&I from Hilton and Michael Taylor, Learning & Development Manager, and the Springboard Ambassador of the Year winner from
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The Walk for Wellbeing is rapidly approaching! This presents an ideal occasion for hospitality teams to unite, step into the great outdoors, and generate crucial funds for Hospitality Action.
From September 30th to October 15th you are invited to join the hospitality community in walking for a good cause, but in the meantime take a listen to our latest episode of Recruiting in Hospitality where we speak to the Founder of Walk for Wellbeing, Craig Prentice from mum, Giuliana Vittiglio from Hospitality Action and Olajide Alabi from Turtle Bay
Join us as we explore wellbeing in the hospitality industry.
In this podcast we look at:How we can all embrace wellbeing in the workplace and promote change in the hospitalty sectorHow we can inspire people in the industry to be kind and to look after themselves too.We speak to Craig Prentice from mum, Giuliana Vittiglio from Hospitality Action about Walk for Wellbeing and the importance of this event to raise much needed funds for Hospitality action to allow them to continue supporting those struggling in the industryOlajide Alabi from Turtle Bay talks about his own personal experience and what Turtle Bay are doing to tackle wellbeing in the workplace.To learn more about Walk for Wellbeing and to get involved visit www.walkforwellbeing.org
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Episodes manquant?
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With 1 in 3 respondents reporting that they had experienced discrimination at work and 52.5% of respondents stating that they did not know if their employer had undertaken any Equity, Diversity, and Inclusion initiatives in the past year. What is it really like to work for the hospitality industry for Black, Asian, and ethnic minorities?
In this episode of Recruiting in Hospitality, our Client Consultant, Junior Lewis speaks to Lorraine Copes, Founder of Be Inclusive Hospitality about the latest Inside Hospitality Report, where in it, it reveals some of the expriences of Black, Asian, and ethnic minorities working in the hospitality industry.
Lorraine shares some of her advice for employers on how they can use these findings to inform their actions to advance equity, diversity and inclusion in the workplace.
Here are some of the topics we'll cover:We find out more about Lorraine, and how Be Inclusive Hospitality came to be?Lorraine shares some of the key findings from the Inside Hospitality Report and how it can support hospitality businessesWhat’s next for Be Inclusive Hospitality and how can hospitality businesses get involvedFind out what your business can do to advance equity, diversity and inclusion in the workplace. Take a listen today.Show downloadsThe third edition of the Inside Hospitality Survey was conducted between 31st January and 31st March 2023. The 3,120 views and experiences captured encompass all backgrounds, genders, ages, jobs, and lengths of service.
It includes:A 100-page report outlining the key findings from the Inside Hospitality Survey.A comprehensive account of Equity, Diversity, and Inclusion through a race lens.Topics covered include Careers in Hospitality, Culture & Leadership, Lived Experience and Training.Recommendations for businesses to consider, to advance race Equity, Diversity and Inclusion.Download the Inside Hospitality Report: https://bit.ly/447ZpAzFollow us on LinkedIn, Twitter, Instagram and Facebook: @catererdotcom
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Are you looking for ways to improve employee engagement, productivity, and retention?
This podcast is for you!
In this episode of Recruiting in Hospitality, our Client Consultant, Junior Lewis speaks to Gemma Tracey MCIPD, FIH HR Director at Champneys about our latest Hospitality Hiring Insider Insights, where we reveal the key insights from our latest industry research across both hospitality employers and candidates to explore the key drivers across team engagement and loyalty.
Gemma shares some of her tips and advice based on her experience at Champneys.
Here are some of the topics we'll cover:Insights from the latest Caterer.com Hospitality Hiring InsiderThe greatest drivers for engagement across teamsInitiatives that can be put in place to drive greater productivityStrategies for improving engagement, productivity and retentionThe links between employee engagement, productivity and engagementFind out how you can greatly improve the retention of you teams. Take a listen today.Show downloadsDownload Caterer.com's Hospitality Hiring Insider!
his edition is jam-packed with data & insights you won't want to miss:
Market performance data - job postings, candidate activity, salary & benefit benchmarkingLatest employer & candidate insightsCaterer.com Catch Ups with leading hospitality employers... and much more!Download here: https://bit.ly/3nvsiHz
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In this episode of Caterer.com - Recruiting in Hospitality, our Client Consultant, Junior Lewis talks to apprenticeship specialist, Jenni Clarke from Umbrella Training and Jo-mandi Templeton, Head of Talent and Culture at The Montcalm about how apprenticeships can provide the hospitality industry with a powerful resource to boost hiring success and retention.
With a reduced talent pool and an ongoing skills shortage, apprenticeships provide an effective resource to reach new talent groups and build skill sets across your teams. However, many businesses are not utilising apprenticeships due to lack of information or awareness on the funds available and the overall process and opportunities.
Gain insights directly from the experts in helping you make the most of your apprenticeships and how embracing apprenticeships can in turn can provide your business with recruitment and retention success.
Don't know where to start? Take a listen today.
Show downloadsWe take you through how to overcome the challenges associated with implementing apprenticeships and provide you with advice that will equip you with what you need to build successful apprenticeship schemes.
Including:
The benefits of having an apprenticeship programmeThe Apprenticeship Levy – what it is and how to use itHow to get startedHow to get the most from your programmeDownload the guide here: https://bit.ly/3DZcSjb
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In this episode of Recruiting in Hospitality, Lancelot Narayan talks to Robbie Laidlaw and Chris Mitchell from Genuine Dining. Both will be taking part in The Sprit of Hospitality, where they will be rowing the Atlantic in aid of Hospitality Action.
The hospitality industry has a robust sense of community but it has continued to be pushed to its limits since the pandemic with numerous layoffs in the sector.
The importance of Hospitality Action is vital in restoring and maintaining all those in the industry who have been affected, particularly those struggling with financial and mental health issues, something that Chris and Robbie understand well and so they wanted to use 'The Spirit of Hospitality' Atlantic venture to help raise greatly needed funds for Hospitality Action so that they can continue to help as many people who need them now and in the future.
We find out the story behind this incredible adventure, the help and support Hospitality Action provides team members across hospitality and how sponsors can get involved and make a real difference to this bold undertaking.
Find out more about The Spirit of Hospitality here: www.spiritofhospitality.co.uk
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In this edition of Recruiting in Hospitality, we look back at some of the great conversations we've had over the past year and reflect back on some of the conversations we have had with hospitality leaders.
We hear from Catrina Pengelley, The Nerdy Hotelier and Kris Hall, founder of the Burnt Chef Project. We also catch up with the General Manager of The Royal Lancaster Hotel, Sally Beck and Jon Dawson from The Lore Hotel Group.
They share with us the lessons they have learnt about hospitality recruitment in a post-lockdown world and ideas employers need to consider moving forward.
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In this episode of Recruiting in Hospitality from Caterer.com, we explore Diversity, Equality and Inclusion in the hospitality workplace with Olajide Alabi, Equality & Inclusion Partner at Turtle Bay Restaurants and Daniel Jaghai, Senior Product Specialist at Stepstone.
They discuss with Caterer.com's podcast host, Lancelot Narayan approaches to DE&I, methods to achieve a more representative face to the industry as well as tools available allowing employers to better know candidates.
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Choose Hospitality is an initiative driven by the industry itself, to stimulate interest in the wide-ranging benefits of a career in hospitality.
In this episode of Recruiting in Hospitality from Caterer.com, we speak to Claire Bosi, co-founder of our partners, Choose Hospitality.
Created by Chef & Restaurant Magazine, and with a plethora of supporters including Gordon Ramsay, Tom Kerridge and James Martin, Choose Hospitality was created to bridge the gap of communication directly to those who are training for a career in the sector, at the same time encouraging more school leavers and job-swaps to consider the profession.
Claire discusses why Choose Hospitality is needed, how it aims to help the industry, why fewer young people are considering a career in hospitality and how perceptions can be challenged.
Find out too how you can get involved and join us in showcasing all the wonderful things a career in hospitality can bring.
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Caterer.com has been a committed supporter of HR in Hospitality for many years. Their annual Awards of Excellence is an amazing celebration of the fantastic work being carried out for hospitality team members across the industry.
We proudly sponsor the HR in Hospitality Rising Star Award, providing a bursary for an exceptional hospitality HR professional on the cusp of a brilliant career.
This year’s winner is Abby Mellors from Mowgli Street food.
In this episode of Recruiting in Hospitality, we spoke to Abby about her career to date, her journey on the career ladder, and discussed what hospitality businesses need to do to change perceptions of a career in hospitality, so that it's no longer considered as a stop gap.
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Caterer.com People Awards 2021 winner, Food Service provider, Compass Group shone with their entry in the Wellbeing category. At a time when circumstances were difficult throughout the hospitality industry, Compass Group understood that the well-being of their people was of paramount importance. This is as much relevant today as it was then.
Caterer.com spoke to Amanda Scott from Compass Group to discover how the Compass Group tackle challenges related to the wellbeing of their team, their decisions around their wellbeing programme and the initiatives they have in place.
Amanda also discusses adapting to, and helping her teams through, the ever-changing hospitality world and developing a wellbeing programme for the future.
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Walk for Wellbeing is just weeks away! It’s the perfect opportunity for hospitality teams to come together, get out in the fresh air and raise valuable funds for Hospitality Action.
In this latest episode of Recruiting in Hospitality, we spoke to the Founder of Walk for Wellbeing, Craig Prentice from mum, Camilla Woods from Hospitality Action and Adrian Ellis from The Lowry Hotel.
We discuss the origins of Walk for Wellbeing, mental health issues in the industry and challenges faced by hospitality workers in the past two years PLUS how you can get involved in Walk for Wellbeing 2022.
Subscribe to Recruiting in Hospitality wherever you listen to podcasts.
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Be Inclusive Hospitality (BIH) is a not-for-profit organisation, founded by Lorraine Copes in 2020 to build a thriving community to accelerate race equity within hospitality, food and drink. Lorraine is an award-winning advocate and champion of change in the hospitality industry and in this episode of the Caterer.com Recruiting in Hospitality Podcast, Lorraine casts a light on the state of industry from the perspective of people of colour.
Be Inclusive Hospitality released their annual report was released a few months ago and cast a light on the state of industry from the perspective of people of colour. The report states that Black respondents, at 43%, are most likely to report that ethnicity has hindered career hospitality progression. Asian (37%) and mixed (28%) respondents reported the same. In contrast, just 7% of White respondents believe this. In real terms, what are the knock-on effects from this? How does this affect the individual and the face of the industry as a whole?
We also spoke to Lorraine about the exciting launch of the Be Inclusive Hospitality Spotlight Awards, which shines a light on exceptional individuals and businesses from Black, Asian and ethnic minority backgrounds within UK #Hospitality, food and drink.
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The Springboard Ambassador programme was created to promote the hospitality industry as a great place to work by inspiring the next generation of hospitality professionals. Each Ambassador works hard to champion the industry, but what does the role actually entail?
In this episode of Recruiting in Hospitality, Lancelot Narayan speaks to The Nerdy Hotelier herself, Catrina Pengelley. She tells us how she became involved in Springboard’s Ambassadors programme, how her role as an ambassador helps others in the hospitality industry and why the Ambassador programme is so important in the midst of this difficult climate.
Subscribe to Recruiting in Hospitality wherever you listen to podcasts.
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Sam Coulstock a renowned hospitality Learning and Development expert, previously holding positions at Springboard and Umbrella Training. He is currently Head of Professional Development at the Institute of Hospitality and is also Founder & CEO Founder Inspired Community Group CIC, working with schools to showcase and drive talent into the world of work.
In this episode of Recruiting in Hospitality, Lancelot Narayan talks to Sam about how the hospitality skills shortage deepened since covid and Brexit, why L&D is crucial to an employer’s offering and why it’s becoming more and more important to candidates.
Subscribe to Recruiting in Hospitality wherever you listen to podcasts.
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Recruiting in Hospitality Podcast with John Holden, Bridging the Skills Gap
Recently, Caterer.com hosted roundtable discussions to address the current skills crisis and to gauge the opinion of hospitality leaders on sourcing entry level talent. Engaging the next generation of hospitality workers is vital for the industry and forming stronger links with educational organisations could go a long way in ensuring the success and future growth of the sector.
In this episode, Lancelot Narayan speaks to John Holden. John has worked in the hospitality and catering industry for 30 years, starting his career in a local pub as a waiter and chef. John has started an initiative called ‘Bridging the Skills Gap’ to address shortages within the Chef and Front of House areas of work and is keen to develop and expand the organisation to offer information, help and advice where it is most needed.
Inspiring new talent with exciting work placements is one of John's main objectives for ‘Bridging the Skills Gap’ and as part of making that happen he is helping UK hospitality employers forge better connections with colleges, providing a direct pipeline of fresh talent, direct from college to the workplace.
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Amongst our guests were Youth Employment UK, an independent, not for profit social enterprise founded in 2012 to tackle youth unemployment and Umbrella Training, founded in 2012, the company works with hotels, restaurants, food service businesses and many corporate services organisations across the UK. Since its inception, Umbrella Training has supported the recruitment, development and progression of more than 2,000 apprentices.
In this edition of Recruiting in Hospitality, Lancelot Narayan speaks to:
Lauren Mistry - Youth Employment UKLaura-Jane Rawlings - Youth Employment UKDan Power - Umbrella TrainingThey discuss the skills shortage and how we can combat poor industry perception, how we can attract a diverse talent pool from the beginning of their career journey and how the sector can engage the next generation of hospitality workers.
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Employee Wellbeing has become a crucial part of recruitment strategy within the past two years. As hospitality workers suffered for a variety of reasons during the pandemic, HR departments had to adapt by discovering the needs of their employees and acting on that information in an empathetic way.
Malmaison du Vin was one of the 15 winners in the Employee Wellbeing category. Lancelot Narayan spoke to Kate Lees, Head of HR at Malmaison about their win, Malmaison’s Mental Health and Wellbeing Policy and Strategy, how the pandemic and lockdown affected team members, and the amazing results Malmaison continues to have.
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Lorraine Copes has been working with the hospitality industry for nearly two decades. As a senior procurement leader, she has worked with the likes of Gordon Ramsay Restaurants and Corbin & King.
In this episode, Lancelot Narayan speaks to Lorraine, who also Founded Be Inclusive Hospitality in 2019 with the mission to advance racial equity in Hospitality and the wider Food & Drink sector.
Caterer.com is proud be sponsoring Be Inclusive Hospitality's new Inside Hospitality Survey, which will be published later this year. We discuss this, her career and the aims and goals of Be Inclusive Hospitality in celebration of International Women's Day, which this year focuses on breaking down bias'.
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Welcome to another edition of Recruiting in Hospitality from Caterer.com. In each programme we invite top guests from the world of hospitality to discuss issues affecting employers. We talk recruitment, development and retention as well as matters concerning you and your teams.
In a recent survey, 84% of hospitality professionals questioned had experienced some kind of mental health issue within their career and 46% would not feel comfortable talking about their health concerns with their colleagues. There is still a stigma attached to mental health issues in our industry.
The Burnt Chef Project was launched in May 2019 with the sole intention of eradicating mental health stigma within hospitality. Join your host, Lancelot Narayan, as he is joined by Kris Hall, founder of The Burnt Chef Project. They discuss factors negatively affecting mental health in the hospitality workplace, methods of improvement in recruitment and retention for employers, services offered by The Burnt Chef project and how you can get involved.”
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