Episodes
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Michael Koch, Co-Founder and CEO of The Michael Koch Group, joins to talk about how his company is changing the real estate landscape through cutting-edge physical and digital experiences. They've created spaces such as Apple Stores and Ritz-Carltons.
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In a recent study hospitality was shown to have the highest rates of addiction across any industry. Cesar Wurm is back to share his struggle with addiction and how he has overcome them. He is aiming to help other people struggling with his book "The Powers of Addiction: Finding Freedom in Recovery"
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Episodes manquant?
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How are client experiences curated across different industries? How can the brand experience and market positioning be effectively reflected? What are the key ingredients for a successful client experience? Jochen De Peuter, from EHL Advisory services, is here to answer these questions and more for a jam packed show.
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One thing every hotel wants to do is create a positive, memorable experience for their guests. Every hotel has its unique challenges to accomplish this goal. Ashley Ewing Parrott, Principal at AEP Hospitality Consulting & The Saturday Crowd, has helped hotels accomplish just that and she is here to share some of her tips.
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Are interest rate cuts about to shake up the hotel industry? Our latest podcast dives deep into this hot topic with Anthony and Glenn!
📉 Here’s a taste of what we discussed:
Will a half-percent rate cut really change the game for hotels? How are rate cuts greasing the wheels for hotel deals and lending opportunities?
As we approach 2025, why are rising salaries, taxes, and expenses concerning hotel owners? The big question: What happens if transient demand softens, while group business thrives? 🏨 💡
Plus, we share thoughts on the future of flexible working models in hotels and how smart hoteliers are keeping talent by offering work-life balance. 🌍💼
Tune in to hear: Real insights on hotel profitability trends Expert takes on recession fears and what rate cuts signal for the industry Hilarious banter on headlamps, mine exploration, and a few pith helmet jokes! 😆🪖 📅
Watch now on YouTube & LinkedIn! Don't miss out on valuable strategies and the latest industry forecasts.
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Designer Paul Bishop shares his expertise on creating unforgettable hospitality experiences. From his work in Dubai's iconic developments to his latest projects, Paul discusses the power of design in shaping memorable guest journeys. Discover how he blends creativity, functionality, and storytelling to craft unique and captivating spaces. Learn about the latest trends in hotel design, the importance of immersive experiences, and the challenges and opportunities in the evolving hospitality landscape.
Main Points: The role of design in creating memorable hospitality experiences Insights into Paul Bishop's career and work in Dubai and beyond The importance of balancing functionality and aesthetics The impact of immersive experiences on guest satisfaction Trends and challenges in the contemporary hospitality design landscape#hospitalitydesign #hoteldesign #designinspiration #travel #tourism #hospitality #interiordesign #experienceeconomy #innovation #creativity #Dubai #designthinking
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Mike Stengel is back and he brings the new GM for the Gaylord Pacific Resort & Convention Center to talk about all the amazing things happening with this project.
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Ignore vegans at your peril!!! Today we discuss the vegan cuisine trend in the hospitality industry. Meredith Marin, CEO of Vegan Hospitality, shares insights on how hotels can boost profitability and enhance sustainability by offering plant-based menu options.
Learn about the importance of menu engineering, overcoming guest hesitations, and creating a seamless dining experience for all guests.
Key Points:
The rise of vegan cuisine as a profitable and sustainable trend in hospitality. How Resorts World in Las Vegas set a precedent with its plant-based restaurant, Crossroads Kitchen. The connection between sustainability and plant-based food, focusing on lower carbon emissions. Strategies for integrating vegan options into existing menus without compromising on taste or guest experience. The importance of training staff to understand and effectively communicate vegan options. How offering plant-based dishes can attract a wider audience, including traditional meat eaters. Overcoming the "veto vote" where one vegan guest influences the choice of dining venue for an entire group. The role of strategic planning in successfully implementing plant-based menus in hotels. -
It’s RFP (Request for Proposal) season! Cesar Wurm, VP of Commercial and Premium Brands at IHG joins us to explore crucial topics you need to know to maximize success with group business.
Main Points:
Understanding RFP Season: What it is, why it matters, and how it impacts the hospitality industry. Market Projections: Cesar discusses the anticipated 2-3% growth in the coming year and the factors influencing these projections. Customer Sentiment: How the general sentiment in the hospitality industry is surprisingly positive despite economic uncertainties. Impact of Work-from-Home: The role hybrid work models play in driving group business and the demand for meeting spaces in hotels. Evolution of RFP Processes: A look at how RFPs have evolved from static to dynamic pricing models and the importance of total revenue yield management. Sustainability and Well-being: Increasing focus on sustainability, well-being, and how these factors are becoming critical in RFP considerations. -
Shane Green, Founder and President of SGEi, talks about how to inspire people and companies to move beyond the mundane and out of status quo to exceed the expectations of their employees and customers. What are ways that organizations can attract the right talent, retain that talent, and wow the customer?
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Discover the secrets behind the success of LivAway Suites, an innovative upscale economy extended stay hotel. In this episode, COO Kevin Dailey and I explore the brand's unique approach to guest experience, technology integration, and property design.
Learn how LivAway Suites is redefining the extended stay market with its focus on essential amenities, efficient operations, and strategic expansion plans. From check-in kiosks to smart parcel lockers, this episode reveals the cutting-edge features defining LivAway Suites.
Main Points:
• Introduction to LivAway Suites, an upscale economy extended stay hotel
• Focus on guest needs over wants
• Technology integration for enhanced guest experience and operational efficiency
• Unique property design and layout for optimal guest comfort
• Expansion plans and franchising strategy
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We discuss current trends and challenges in the hospitality industry with Mitch Patel, CEO of Vision Hospitality Group, focusing on the rise of extended stay hotels, innovative development strategies, and the importance of creating memorable guest experiences.
Mitch shares his expertise on:
Extended Stay Success: Why extended stay properties have become a "darling" of the industry, and how Vision Hospitality has leveraged this trend.
Development Challenges: Navigating construction cost volatility, labor shortages, and high interest rates in today's hotel development landscape.
Lifestyle Select Service Hotels: The growing popularity of lifestyle select service hotels, combining boutique elements with efficient business models.
Experiential Design: How hotels are prioritizing memorable guest experiences, from room design to public space activation.
Profitability Beyond Room Rates: Innovative strategies to boost profit per available customer through food and beverage, rooftop bars, and more.
This episode offers valuable insights for hospitality professionals, developers, and anyone interested in the future of hotel design and operations.
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Today we discuss the current state of the hospitality industry, including challenges and opportunities in the market. Ryan Bosch, Principal of Arriba Capital, Glenn and Anthony discuss impact of interest rates on hotel deals, the evolving lending landscape, and insights into the booming extended stay sector. Discover strategies for securing financing, common pitfalls to avoid, and expert advice on navigating the complex world of hotel investment.
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Dive into the world of immersive experiences and the future of themed entertainment with this episode. Join myself and Suzanne Bagnera, PhD, CHA as we sit down with Ryan A. Harmon, President and Chief Creative Officer of Zeitgeist Design & Production, to discuss the evolution and innovation in theme parks, hotels, and more. Discover the trends, stories, and creative processes that make experiences unforgettable.
Key Highlights:
• Creative Leadership: Insights from Ryan Harmon on leading creative projects at Zeitgeist Design and Production.
• The Evolution of Theme Parks: Discussion on the current golden age of theme parks, including global expansions and major new developments like Epic Universe in Orlando.
• Experience Economy: The shift towards immersive experiences in the post-Great Recession era and the rising demand for real-world escapism.
• The Role of Emotions: The importance of evoking emotions in themed entertainment, from theme parks to retail environments.
• Innovative Concepts: The idea of creating unique experiences like a haunted hotel and the integration of themed rooms in parks and other entertainment venues.
• The Future of Hotels: How hotels can enhance guest experiences through themed environments and storytelling.
• Behind the Scenes: A look at the creative process behind major attractions, including dark rides and themed retail centers.
• Global Projects: A showcase of Zeitgeist’s work around the world and the unique challenges and opportunities in different markets.
Tune in to explore how creativity, storytelling, and a deep understanding of audience desires drive the world of themed entertainment. Whether you're a theme park enthusiast, hotel developer, or simply curious about the industry, this episode offers valuable insights and inspiration.
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Today we’re seeing how one amazing couple – Karie Brittano and Julian Brittano -- is bringing their dream project to life, with a little help from Choice Hotels International's John Lancaster.
This episode covers:
Supporting Owners Access and Representation (SOAR) Program: Transitioning from the Emerging Markets Program to a new initiative focused on providing education and opportunities for aspiring hotel owners, particularly from underrepresented groups.
Educational Initiatives: Insights into a comprehensive program that educates participants on hotel ownership, franchising, and representation.
Guest Speakers: Meet Karie and Julian Brittano, passionate entrepreneurs with backgrounds in construction and hospitality, who share their journey into hotel ownership.
Community Engagement: Discussion on forming partnerships with local communities, including working with the town of South Boston, Virginia, to revitalize historic properties.
Public-Private Partnerships: The unique dynamics and benefits of working with local governments and municipalities to foster community development.
Brand Affiliation: Their decision to join the Ascend Collection, a soft brand that offers the flexibility of independent branding alongside the support of a major franchise.
Overcoming Challenges: Navigating the complexities of financing, historic tax credits, and project management in the hospitality industry.
Future Vision: Plans to continue community engagement and expand their hotel brand, "The Rook," to new locations.
Tune in to hear how Karie and Julian Brittano, along with their partners, are paving new pathways in the hotel industry, creating opportunities, and making meaningful community impacts.
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We’re delving deep into the root challenges of employee engagement and retention in the hospitality industry. Our guest, Szilvia Olah, Employee Experience Designer from The Strengths Company, joins us from Dubai.
Key Highlights:
Common Complaints: Discussion on the prevalent issues of low employee engagement and high turnover rates in hospitality. Root Causes vs. Symptoms: Identifying the difference between addressing the root causes of disengagement versus merely treating the symptoms. The Role of Technology: Exploring how technology can be used to streamline HR tasks and enhance the employee experience. Employee Experience Design: Sylvia introduces a framework for designing better employee experiences, inspired by guest experience strategies. Motivation Over Engagement: The importance of understanding employee motivation and moving beyond traditional engagement metrics. Generational Differences: How changing workforce demographics and attitudes are impacting retention strategies. Leadership and Mindset: The need for a cultural shift in leadership approaches to accommodate modern work values. Practical Solutions: Offering practical advice on creating a motivating work environment and leveraging employee strengths.This is a no-holds-barred discussion exploring innovative ways to improve employee satisfaction and retention in the hospitality sector.
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Today we have Rick Colangelo, EVP of Pivot Hotels, part of Davidson Hospitality Group.
Topics discussed include:
Guest Experience: The significance of delivering exceptional guest experiences in hotels and resorts.
The Pivot Vibe: Introduction of the “Pivot Vibe” concept, focusing on guest journey, music, lighting, scents, and design.
Experience Economy: The shift towards an experience-driven economy and its impact on hospitality Consistency in Service: The importance of consistent service and guest interactions.
Creative Activations: Examples of unique hotel activations, such as turning a basement into a winter wonderland.
Balancing Finance and Creativity: Strategies to balance financial goals with creative guest experiences.
Team Dynamics: The role of a dedicated team in delivering exceptional service and experiences.
Visit NoVacancyNews.com to learn more!
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Today we delve into the latest developments at Coury Holdings and their exciting new ventures. Paul Coury special guest shares insights on their innovative approach to hospitality and strategic growth.
Key Points Covered:
• Overview of Coury Holdings:
o Coury Holdings’ history and evolution over 38 years.
o Transition from developer and asset manager to hotel consulting and development.
o Success story: First hotel developed in the late 90s, still owned today.
• Launch of Concert Hospitality:
o Formation of Concert Hospitality as an extension of Coury Holdings.
o Focus on maintaining the company’s core principles of lifestyle and boutique hospitality.
o Collaboration with Newcrest Image to meet client needs and expand into new markets.
• Strategic Partnerships and Growth:
o Strategic relationship with Newcrest Image to grow the platform.
o Co-acquisitions and pipeline of new hotels.
o Goals for enhancing guest experiences and strategic expansion.
• Philosophy Behind Concert Hospitality:
o Emphasis on creating personal connections with guests.
o Utilizing new philosophies to connect with customers in traditional hotel settings.
o The role of staff as "experience curators" to enhance guest satisfaction.
• Future Plans and Initiatives:
o Introduction of the Concert brand, emphasizing harmony and collaboration.
o Focus on music as a fundamental element in all properties.
o Developing community gathering spaces within hotels.
• Operational Strategies:
o Unique approaches to hotel management, cost control, and guest engagement.
o Implementing bonus programs for staff to encourage engagement and service excellence.
o Creating memorable guest experiences to drive loyalty and repeat business.
• Exciting New Ventures:
o Expansion of the Vin hotel collection.
o Launch of Society Wine and Coury-crafted bourbon.
o Upcoming new hotels and innovative projects in the pipeline.
Listen in to discover how Coury Holdings is redefining hospitality and creating unforgettable guest experiences.
Visit novacanynews.com! -
Join your host Glenn as he takes you on an exciting tour of the Virgin Hotel Las Vegas with special guest Cliff Atkinson, the President of Virgin Hotel Las Vegas.
In this episode, you will explore the remarkable changes and improvements made to the property. Walk along with Glenn and Cliff to learn about:
• The integration of various elements to create a cohesive and vibrant resort experience.
• The reimagined center bar, which serves as the property's energy hub.
• The unique offerings at Nobu, one o
f the best restaurants in Las Vegas.
• The strategic shift in managing the casino for a better guest experience.
• The introduction of the modern burlesque show "Lady Like" at 24 Oxford.
• The development of a beach club environment with Kassi Beach House and the new Kassi Beach resort pool.
• The reworked collaboration with Hilton and Virgin to enhance the property's success.
• The future plans for a sports book that integrates food and beverage for a unique experience. Cliff shares his insights on transforming the property into a unified and integrated, guest-centric destination while maintaining the spirit of Las Vegas. Tune in to hear about the exciting future of Virgin Hotel Las Vegas and the lessons learned from their journey.
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Join us as we dive into the world of casino resort design with two industry experts!
Discover Winstar, an incredible casino resort project in Thackerville, Oklahoma, led by the Chickasaw Nation and designed by HBG.
We interview Rob Juergan, Principal and Architectural Designer at HBG Design and Ray Mabry, Principal and Dallas Office Leader
Project Highlights:
• 6,500-seat performance venue: Lucas Oil Live
• 304-room hotel
• Cascades: A large outdoor pool area
• World-class music venue hosting rock and country performances
• Nominated for Casino of the Year Theater by the Academy of Country Music
Market Positioning:
• Attracting a large audience from the rapidly growing Dallas-Fort Worth area. Design and Amenities:
• Multi-purpose performance venue for concerts, banquets, meetings, boxing, and MMA events.
• VIP area with a private lounge, full bar, and kitchen. Success Factors:
• Strategic location and high-quality amenities driving the resort’s success. Design Inspiration:
• Earthy tones and natural elements inspired by the Red River region.
• Organic shapes and curvilinear forms for a natural feel. Interior
Design:
• Warm and woodsy room design with deep rust orange accents.
• Practical elements for guest comfort. Building Shape and Form:
• V-shaped building maximizing views and creating an embracing feel.
• Wind block design for enhanced guest comfort.
Pool Area Design:
• Three distinct tiers and multiple pools for different experiences.
• Great food and beverage options with natural ventilation.
• Community hub bar area with a sundial-like roof. Tune in to hear more about this amazing project and the design process behind it!
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