Episodes
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What does the Amazon-Hyundai partnership really mean for the future of auto retail? Is AI evolving too fast for dealerships to keep up? And why might some obstacles in car buying actually be good for dealers?
In this episode, I sit down with my long-time friend and trusted industry voice, Cliff Banksâfounder of The Banks Report and AUTOVATE Conference. We break down the latest trends in automotive, from AI adoption in dealerships to digital retailingâs real impact on sales. Cliff shares insights from top automotive CEOs on the biggest challenges they face with AI, why SaaS development is a pain point for vendors, and what role data centers and computing power will play in the future of auto retail.
Plus, we talk shop about:
The Amazon-Hyundai collaborationâis this really about selling cars, or is it a data play to fuel digital advertising? AI in dealershipsâwhy being open to new tools matters & the risks of pretending AI agents are human. Digital retailing & the sales processâis it actually making car buying easier, or is it just another manufacturer-driven initiative? The dealership evolutionâhow AI, data reporting, and the FTCâs compliance requirements could determine Tekionâs fate. Chinaâs growing automotive influenceâwhat happens if Nissan weakens? EV market realityâwhy Cliff predicts a much smaller EV share than expected.If youâre grinding it out in the dealership world and struggle to stay up to speed with industry shifts, this episode is a must-listen. Tune in for a casual, insightful conversation with one of the most experienced voices in auto reporting.
đ€Cliff Banks - https://autovate.org/cliff-banks-bio/
Dealer Talk with Jen Suzuki Podcast | đ§ https://apple.co/38lmHM1 đ§ https://spoti.fi/3uQ2nd1 | [email protected] | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
đ„Check out our sponsors!đ„
ActivEngage.com messaging seamlessly integrates into your dealership operations to attract, engage and convert more online shoppers with live people 24/7!
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803 Autosled.com is the next-generation automotive transportation logistics platform and marketplace.
CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.
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Most service advisors stop at the first âno.â But the best? They know thatâs just the beginning. In this episode, weâre talking about taking second and third swingsâthe art of fighting for the business thatâs sitting right in front of you.
Your customers donât always need a discount; sometimes, they just need a little more information. Iâll walk you through real-world analogies and proven tactics to help you:
â Circle back on declined work without sounding pushy
â Use supportive, value-driven conversations to win approvals
â Create urgency without pressure
â Overcome objections with confidence and professionalismWhen you get in the right mentality before you clock in, youâll start winning more approvals, making more money, and building stronger customer relationships. Iâm fired up for this oneâletâs make 2025 your best year yet!
Dealer Talk with Jen Suzuki Podcast | đ§ https://apple.co/38lmHM1 đ§ https://spoti.fi/3uQ2nd1 | [email protected] | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
đ„Check out our sponsors!đ„
ActivEngage.com messaging seamlessly integrates into your dealership operations to attract, engage and convert more online shoppers with live people 24/7!
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803 Autosled.com is the next-generation automotive transportation logistics platform and marketplace.
CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.
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Episodes manquant?
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The automotive industry is changing fastâEV mandates, direct-to-consumer threats, shifting manufacturer relationships, and evolving government policies. Are dealers being heard?
In this episode, I sit down with Mike Stanton, President of the National Automobile Dealers Association (NADA), to talk about how NADA is fighting for dealers, ensuring their voices are represented in Washington, and pushing back against policies that could hurt their businesses.
We cover:
â The FTC victory and why NADA is back on offense
â The real story behind EV salesâ$7 billion in unsold inventory sitting on dealer lots
â Why direct-to-consumer models are still a concern & how NADA is fighting back
â How dealers can build relationships with local lawmakers to shape policy
â What NADA is doing to strengthen manufacturer-dealer relationships
â How NADAâs dealer education programs are evolving to meet todayâs challengesMike also shares insights from NADAâs exclusive dealer-manufacturer meetings, how policies are changing from dealer input.
Dealersâthis is your industry, your fight, and your future. Listen in and learn how you can get involved and make an impact!
Dealer Talk with Jen Suzuki Podcast | đ§ https://apple.co/38lmHM1 đ§ https://spoti.fi/3uQ2nd1 | [email protected] | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
đ„Check out our sponsors!đ„ActivEngage.com messaging seamlessly integrates into your dealership operations to attract, engage and convert more online shoppers with live people 24/7!
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803 Autosled.com is the next-generation automotive transportation logistics platform and marketplace.
CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.
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Think about itâwhen a customer walks into your showroom or calls your dealership, your team jumps into action. So why is chat any different? It shouldnât be.
In this episode, I sit down with Ted Rubin, CEO of ActivEngage, to talk about the power of real, human conversation in the digital sales process. We break down why dealership live messaging is more than just answering questionsâitâs a low-funnel opportunity to build trust, create a great experience, and ultimately, get more customers in the door.
We talk about:
â What actually works in live messaging (hint: ditch the templates)
â Why customers feel safer engaging in live convo before committing to a dealership
â How the right messaging strategy increases appointment set rates & sales
â Where digital retailing fits into these conversationsLive messaging isnât just a featureâitâs an essential part of a modern sales process. When done right, it creates real engagement, builds relationships, and turns website visitors into buyers.
Listen in to learn how top-performing dealers are using live messaging to drive business, build their brand, and make it easier for customers to say yes!
Ted Rubin, ActivEngage - [email protected] | ActivEngage.com
Dealer Talk with Jen Suzuki Podcast | đ§ https://apple.co/38lmHM1 đ§ https://spoti.fi/3uQ2nd1 | [email protected] | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
đ„Check out our sponsors!đ„
CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.
ActivEngage.com messaging seamlessly integrates into your dealership operations to attract, engage and convert more online shoppers with live people 24/7!
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803 Autosled.com is the next-generation automotive transportation logistics platform and marketplace.
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This quick hit episode is incredibly important for every Service Team! Ready to boost your service department's success?! Let's gooooo!
In this quick class, I lock in on the often-overlooked 'Risk & Reward' equation in the service sales process. Many Service Advisors hesitate to fully explain the risks of delaying necessary work, leading to missed opportunities and customer misunderstandings. We'll explore how presenting both the risks and rewards transparently can transform hesitant customers into loyal advocates who toss you their keys with confidence.
Join me as I share real-world examples and strategies to help General Managers and leaders coach their teams effectively, boosting revenue and fostering trust. Discover how a simple shift in communication can lead to higher approval rates and a thriving dealership culture.
This episode offers insights to elevate your sales presentations and ensure customers understand the true value of timely service. Tune in and learn how to make 'Risk & Reward' work for you and your team!
Dealer Talk with Jen Suzuki Podcast | đ§ https://apple.co/38lmHM1 đ§ https://spoti.fi/3uQ2nd1 | [email protected] | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t |
Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAxđ„Check out our sponsors!đ„
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803
Autosled.com is the next-generation automotive transportation logistics platform and marketplace.CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.
ActivEngage.com messaging seamlessly integrates into your dealership operations to attract, engage and convert more online shoppers with live people 24/7!
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Too often, service advisors treat the write-up process as just another transaction. Big mistake. If you want to boost revenue, retain customers, and build long-term trust, relationships must come first.
In this episode, I break down how to turn every customer interaction into a lasting relationshipâstarting from the moment they pull into the service drive.
I go over:
â Why eye contact, body language, and tone set the stage for success
â How to ask the right questions to uncover more opportunities
â The power of analogiesâhelping customers truly understand their vehicleâs needs
â Small but impactful ways to make customers feel like VIPs
â The difference between basic connection and going the extra mile
â How to serve up solutions like you're helping a friendânot just selling workI also share insights from recent conversations with top service advisors, revealing what really works in building customer trust and increasing approvals.
If you're in hunter mode like me, you know nothing should be left on the table. Get ready to level up your write-up game and make every service drive interaction count!
Dealer Talk with Jen Suzuki Podcast | đ§ https://apple.co/38lmHM1 đ§ https://spoti.fi/3uQ2nd1 | [email protected] | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
đ„Check out our sponsors!đ„
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803 Autosled.com is the next-generation automotive transportation logistics platform and marketplace.
CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.
ActivEngage.com messaging seamlessly integrates into your dealership operations to attract, engage and convert more online shoppers with live people 24/7!
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In this episode, weâre tackling a major gap in dealership service departmentsâtechnician videos. These videos are a game-changer for gaining more work approvals, yet most technicians receive zero training on how to shoot them effectively.
Data shows that shops using video can double RO sales, with TruVideo reporting a 20-30% increase in revenue per RO. But hereâs the problemâbackground noise, unclear explanations, and long-winded clips are costing you approvals and money.
Iâve been training service advisors across the country on gaining approvals, mastering sales conversations, and improving call handlingâand now, Iâm bringing that same energy to technicians. In this episode, I break down:
â How to shoot clear, effective videos that set up approvals
â The power of credibility and a strong greeting
â Why short, engaging videos drive more customer trust
â The meaning of âextra extraâ and how it leads to extra sales
â How to increase work, grow sales, and keep your shop busyThis is a must-listen for service directors, fixed ops leaders, and dealership owners looking to boost customer trust, grow revenue, and help their teams hit their full income potential.
Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com | Meet me! bit.ly/3J7011t Check out my other show, Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
đ„Check out our sponsor!đ„
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803
Autosled.com is the next-generation automotive transportation logistics platform and marketplace. -
Are you, as a GM, truly present with both your sales and service BDC teams? Too often, GM involvement leans heavily toward the sales BDC while the service side gets overlooked. Why? Because sales is familiarâitâs where many GMâs built their careers. But hereâs the reality: your service BDC is just as critical, responsible for over 150 appointments per day, fueling the entire dealershipâs success.
In this episode, we break down why your involvement matters and how a hands-on approach can drive showroom traffic, increase customer loyalty, and unlock untapped revenue. I share a real coaching session with a high-performing GM who needed to shift his mindset and leadership to fully support his service BDC. If youâre serious about growth, retention, and maximizing dealership performance, this episode is for you.
Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com | Jen Suzuki, President and Founder of eDealer Solutions, Inc. | Dealership Education | www.edealersolutions.com | Meet me! bit.ly/3J7011t | Dealer Talk with Jen Suzuki đ§ https://apple.co/38lmHM1 đ§ https://spoti.fi/3uQ2nd1 | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
đ„Check out our sponsors!đ„
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803
Autosled.com is the next-generation automotive transportation logistics platform and marketplace.CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.
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Ever walk into the dealership in the morning and feel that slow-motion energy? People shuffling in, sipping coffee, staring at their screens, waiting for something to kick them into gear.
Thenâsomething shifts.
Maybe itâs a manager calling out yesterdayâs wins. Maybe itâs an MVP shoutout for someone who went above and beyond. Maybe itâs a fun, competitive challenge that gets people fired up.
Energy is contagious. The way you start the day sets the tone for how it will go.
I always tell leadersârecognition is one of your most powerful tools. People thrive on knowing their work matters. If youâre not celebrating wins, highlighting great performance, and making work fun, youâre missing an opportunity to build a culture where people actually want to succeed.
Something as simple as picking an MVP of the Day, handing out a small trophy, or posting a shoutout on social can shift the entire dynamic of your team. People see whatâs being rewarded, they learn new strategies, and they push themselves to raise the bar.
At the end of the day, dealership life is fast, competitive, and high-pressureâbut it should also be exciting, rewarding, and fun. When people feel valued, they give more. When you recognize effort, you inspire more of it.
So hereâs the questionâhow are you celebrating your team today?
Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com
đ„Check out our sponsors!đ„
CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803
Autosled.com is the next-generation automotive transportation logistics platform and marketplace. -
In this episode, I dive into the power of role-playing as a key training tool for dealership success. Too often, managers shy away from role-play, but itâs one of the most effective ways to build confidence, boost skills, and ensure team members know exactly how to execute what youâre teaching.
I share my proven tacticâTeach, Demonstrate, Applyâand explain how it transforms your training sessions into moments of real growth. Role-playing might feel awkward or âfakeâ at first, but itâs critical for developing polished professionals who deliver consistent results.
Weâll explore:
Why General Managers need to role-play with their managers and teams How diving into the CRM (calls, texts, videos, customer profiles) can spark role-play topics Specific role-play scenarios you can implement today to boost sales and service performance The importance of coaching during and after role-plays to refine skills and confidencePlus, Iâll walk you through my structured process for running role-plays, including a worksheet to help you map out sessions and stay focused on your goals. When GMs prioritize role-playing, they set the standard for their managers and create a culture of excellence.
This is more than a training sessionâitâs the real "save-a-deal" meeting. Tune in to learn how to make role-plays easy, impactful, and a game-changer for your dealership.
Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com
đ„Check out our sponsors!đ„
automotiveMastermind provides trusted data and technology solutions for the automotive industry, using its Mastermind solution to empower retailers to enhance sales through predictive analytics and personalized experiences.
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803
Autosled.com is the next-generation automotive transportation logistics platform and marketplace.Autosled.com is the next-generation automotive transportation logistics platform and marketplace.
CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.
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In this episode, I tackle one of the biggest challenges dealerships face: turnover. With 70% turnover rates in sales and service, itâs nearly impossible to build client loyalty or hit nationally ranked numbers when youâre constantly starting over with new team members.
The solution? It starts with the General Manager. I share the tactics Iâve used to shift team behaviors and improve retention, beginning with the leadership at the top. From personally observing processes in service and sales to identifying patterns in body language, communication, and professionalism, I reveal how GMs can better understand the root causes of turnover and implement targeted training that works.
Weâll explore how nurturing your team membersâ successâand showing them you genuinely careâcreates the environment needed for loyalty, growth, and better results. And weâll discuss why GMs need to spend more time in the service department, where the real momentum lies.
Plus, Iâll share actionable strategies like daily MVP recognition to inspire and motivate your team to reach their potential. This episode is your playbook for reducing turnover, building a stronger team, and ultimately driving better outcomes.
Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com
đ„Check out our sponsors!đ„
automotiveMastermind provides trusted data and technology solutions for the automotive industry, using its Mastermind solution to empower retailers to enhance sales through predictive analytics and personalized experiences.
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.
AutoSled.com is the next-generation automotive transportation logistics platform and marketplace.
CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.
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Many of you know this but I am privileged to work alongside so many high performing dealerships and their leadership. Most top 20 in the country for their brands. I use my podcast to share what I learn, teach and implement with the end game - building a championship team.
In this episode, we dive into the critical role General Managers (GMs) play as the "head coaches" of their dealerships, driving performance through daily coaching of their management teams. Achieving championship-level resultsârising above all stores in the region or countryâis no small feat. It requires a relentless focus on developing managers into high-performing coaches who can guide their teams to win every day.
We explore how top-performing GMs pull their managers in, just like a head coach, to model effective coaching strategies. From improving team execution with tools like guest sheets and CRMs to perfecting follow-up texts, coaching managers daily is a game-changer.
Youâll also hear real-life tactics, like how one GM taught his Service Director to implement a "stamp" system for declined work, bringing more awareness to the shop and protecting their people. It's all about leading by example, fostering collaboration, and helping managers pass those skills on to their teams.
We'll also cover the importance of private one-on-one coaching over public scolding, creating a culture of learning, and ensuring team members feel supported, motivated, and empowered to perform.
If youâre a GM or dealership leader, this episode gives you actionable strategies to elevate your managers, instill confidence in your teams, and drive better results. Coaching doesnât stop at performance talksâitâs about getting involved, listening, and leading by example in every aspect of the business.
Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com
đ„Check out our sponsors!đ„
Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #7921
automotiveMastermind provides trusted data and technology solutions for the automotive industry, using its Mastermind solution to empower retailers to enhance sales through predictive analytics and personalized experiences. NADA Show Booth #3535
CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. NADA Show Booth #4451
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803
Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #7921 -
In todayâs episode, I share my experience working alongside dealership service teams and witnessing whatâs being done right to build trust and elevate the customer experience. From the smiles and eye contact at check-in to the small, deliberate acts of trust-building, service advisors and BDC agents are making a difference. Many dealerships are targeting customer experience right now, but itâs service departments that handle the most clients daily, making this effort non-negotiable.
Youâll learn how simple promises, effective follow-ups, and personal connections can transform customer interactions into lasting loyalty. This episode is a call to action for service leadership, advisors, and BDC teams to embrace the small actions that pay big dividends in trust and confidence.
Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com
đ„Check out our sponsors!đ„
CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. NADA Show Booth #4451
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803
Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #7921Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #7921
automotiveMastermind provides trusted data and technology solutions for the automotive industry, using its Mastermind solution to empower retailers to enhance sales through predictive analytics and personalized experiences. NADA Show Booth #3535
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In this episode, I tackle one of the most overlooked issues in service departments: relying solely on texts and videos to sell work. Service Advisors, itâs time to pick up the phone and ask for the businessâevery single time! I explain why this is important.
Weâll explore why some advisors skip the call, how judging customers costs you sales, and the importance of educating and informing your customers about their vehicleâs needs. Youâll learn practical strategies to overcome hesitation, build trust, and ensure no money is left on the table.
If youâre ready to boost your income, keep your technicians busy, and maximize your shopâs performance, this episode is for you. Letâs make the call and fight for the business!
Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com
đ„Check out our sponsors!đ„
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803
Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #7921Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #7921
automotiveMastermind provides trusted data and technology solutions for the automotive industry, using its Mastermind solution to empower retailers to enhance sales through predictive analytics and personalized experiences. NADA Show Booth #3535
CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. NADA Show Booth #4451
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In this episode, Iâm breaking down one of the most common challenges in automotive sales: handling customers who demand prices over the phone or say theyâve found a better deal elsewhere. Youâll learn:
Why giving a number too soon often leads to dead endsâand what to do instead. The importance of asking the right questions to redirect the conversation and build value. Proven strategies to stand firm on your pricing while confidently asking for the business.This isnât about dodging the tough momentsâitâs about embracing them with a plan. Iâll give you real language and tactics to turn price shoppers into showroom appointments. Whether youâre a salesperson, manager, or BDC agent, this episode is packed with tools to help you stay in control, take more swings, and drive more sales!
Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com
đ„Check out our sponsors!đ„
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803
Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #7921
Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #7921
automotiveMastermind provides trusted data and technology solutions for the automotive industry, using its Mastermind solution to empower retailers to enhance sales through predictive analytics and personalized experiences. NADA Show Booth #3535
CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. NADA Show Booth #4451
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In this episode, I dial into a game-changing tactic for sales and service teams: leveraging client history. Imagine knowing exactly where a customer standsâwhether theyâre a loyal advocate or a first-time visitorâand using that insight to create personalized, value-driven experiences.
Learn how this one step can instantly make customers feel valued, welcomed, and appreciated, all while helping you overcome price objections and skepticism. Iâll share actionable strategies that make it easier to tailor your approach, build trust, and secure long-term loyalty.
This isnât just about selling cars or servicesâitâs about building relationships that pay dividends. Letâs kick off the new year with tailored experiences that set you apart from the competition!
Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com
đ„Check out our sponsors!đ„
automotiveMastermind provides trusted data and technology solutions for the automotive industry, using its Mastermind solution to empower retailers to enhance sales through predictive analytics and personalized experiences. NADA Show Booth #3535
CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. NADA Show Booth #4451
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803 Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #7921
Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #7921
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In this episode, I sit down with Reuben Fine, who leads OEM partnerships at CallRevu, to dive into a critical yet often overlooked aspect of dealership success: phone calls. Did you know that 30-40% of dealership calls go unanswered? Thatâs a staggering number of missed opportunities that could dramatically impact sales and service outcomes. Reuben and I explore how dealerships can leverage technology, recorded calls, and insights to transform their phone handling processes.
We discuss how OEMs are evolving their approach by collaborating with tech partners to improve phone efficiency, sales processes, and customer experience. Reuben also introduces exciting tools like CallRevuâs new AI-powered Test Track, which gamifies training for dealership teams, making development fun and engaging.
If youâve ever wondered how to future-proof your dealership, improve customer service, and maximize every opportunity that comes through the phone, this episode is for you. From tech solutions to actionable skills, we cover it all in this fun, insightful conversation.
Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com
đ„Check out our sponsors!đ„
automotiveMastermind provides trusted data and technology solutions for the automotive industry, using its Mastermind solution to empower retailers to enhance sales through predictive analytics and personalized experiences. NADA Show Booth #3535
CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. NADA Show Booth #4451
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803 Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #7921
Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #7921
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In this episode of Dealer Talk with Jen Suzuki, we welcome back Mary Catherine Kenny from automotiveMastermind. Fresh off being named to Auto Remarketing's prestigious 40 Under 40 list, Mary Catherine dives into how automotiveMastermind is transforming dealership sales processes with their innovative tools, including a redesigned customer deal sheet, enhanced Behavior Prediction Score, and new mobile capabilities. We explore the buzz around AI in automotive retail, the importance of nurturing loyalty through actionable data, and how technology empowersânot replacesâsales teams. Plus, hear tips on fostering collaboration, training teams, and staying ahead of future sales trends.
Join us as we connect the dots between actionable insights and dealership success, delivering strategies that help you close more deals and nurture long-term customer relationships!
Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com
đ„Check out our sponsors!đ„
automotiveMastermind provides trusted data and technology solutions for the automotive industry, using its Mastermind solution to empower retailers to enhance sales through predictive analytics and personalized experiences. NADA Show Booth #3535CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. NADA Show Booth #4451
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803
Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #7921Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #7921
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In this episode, I dial into tackling one of the most overlooked yet powerful tools in your sales and service conversations: risk. Knowing how to talk about risk with your customers isnât just a nice-to-haveâitâs essential for showing value, solving problems, and closing deals.
Weâll cover:
Why identifying and explaining risk is crucial in every customer interaction. Real-life examples for sales and service teams that showcase exactly what to say and how to say it. How to use risk to connect the dots between problems and solutions, making your presentations stronger and your conversions higher.For service teams, you can set yourself up to explain the benefits of acting now.
For sales teams, weâll look at how to uncover risks tied to hesitation, making it easier to guide your clients toward the right decision.
Risk isnât just a one-time topicâitâs an everyday conversation that drives results. If youâre ready to build trust, sell with confidence, and see more approvals, this episode is for you.
Tune in now and start making risk work for you!
Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com
đ„Check out our sponsors!đ„
automotiveMastermind provides trusted data and technology solutions for the automotive industry, using its Mastermind solution to empower retailers to enhance sales through predictive analytics and personalized experiences. NADA Show Booth #3535
CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. NADA Show Booth #4451
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803
Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #7921Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #7921
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So grateful to share time with Rita Case, a prominent figure in the automotive industry, best known for her leadership in the Rick Case Automotive Group, which she co-founded with her late husband, Rick Case. Together, they built a successful dealership network recognized for its commitment to customer service and community involvement.
Rita shares her history as a pioneer in bringing brands like Honda into the US car market. She's been a dealer for 48 years! Find out an interesting story about her views on being the only women in the room especially in a leadership role. She shares her viewpoints on how she makes an impact in business and community while gaining so much respect. Learn a neat story about bicycles and how simple acts of kindness parlayed into a lifelong career!
In recent years, Rita has continued to honor Rick's legacy through various philanthropic initiatives. The Rick Case Automotive Group is actively involved in supporting local charities and community organizations, focusing on causes such as education, health care, and animal welfare. Rita has emphasized the importance of giving back, believing that strong community ties not only benefit those in need but also enhance the dealership's reputation and foster loyalty among customers and employees.
We talk leadership, her passions for philanthropic work in the community, team building and the importance of career paths. We dial into education initiatives and so much more! Hearing your values and how she approaches her culture and mission! You can pick up her book for free by just reaching out to her - she opens the door on this episode - Our Customers, Our Friends: What 50 Years in Business Has Taught Rita and Rick Case About Sales Success and Community Service. Get a copy from her - she gives her contact info!
My favorite quote from Rita:
If you have procedures in place that show respect, appreciation and commitment to others achieving their goals, then they will give you a chance. People want to work for businesses where the owner wants to show them a career with processes in place to prove it. - Rita Case
If you're not having fun, get out of the business! - Rita Case
This is an inspiring episode that will give some meaning to being part of an enormous opportunity to grow in automotive!
Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com
đ„Check out our sponsors!đ„
Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #7921
automotiveMastermind provides trusted data and technology solutions for the automotive industry, using its Mastermind solution to empower retailers to enhance sales through predictive analytics and personalized experiences. NADA Show Booth #3535
CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. NADA Show Booth #4451
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803
Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #7921 - Montre plus
