Episodes
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In this episode of Dental Owners Radio, Ben Shaver, Dr. Michael Williams, and Dr. Ian Alvey discuss the critical theme of delegation within dental practices.
They share personal experiences and insights on overcoming challenges related to delegation, the importance of effective leadership, and the necessity of clear communication.
The conversation also touches on the benefits of outsourcing tasks, setting boundaries, and fostering trust within teams to enhance overall practice efficiency and growth.
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In this episode of Dental Owners Radio, Ben Shaver and Dr. Michael Williams discuss the challenges and successes in dental practice ownership and recruitment.
They are joined by Dr. Ian Alvey, who shares his journey of acquiring two dental practices and the importance of building a strong team culture.
The conversation delves into the current state of the dental market, the difficulties in hiring dental professionals, and strategies for fostering a cohesive work environment.
The team discusses the intricacies of building and managing a dental practice team. They emphasize the importance of hiring the right people, creating a positive workplace culture, and the challenges of letting go of employees who do not fit.
They also touch on the economic pressures of hiring, particularly in the context of rising wages for dental hygienists, and the need for effective leadership to foster a supportive environment that encourages staff to recruit new talent.
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Episodes manquant?
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In this episode of Dental Owners Radio, host Ben Shaver welcomes Dr. Jennings and discusses the journey of dental practice ownership, the challenges faced during transitions, and the definition of success in the dental field.
The conversation emphasizes the importance of personal fulfillment, team dynamics, and the balance between financial goals and patient care.
The guests share their experiences and insights on navigating the complexities of running a dental practice while maintaining a focus on relationships and personal growth.
Takeaways
Dr. Jennings shares his journey from working in corporate dentistry to owning his practice. The transition to ownership can be overwhelming, especially with staff and patient dynamics. Success in dentistry is not solely defined by financial metrics but by personal fulfillment and team relationships. Building a small, close-knit team can lead to a more satisfying practice environment. It's important to take time to reflect on personal and professional growth after significant changes. Celebrating small victories and 'perfect days' can enhance team morale and satisfaction. Self-awareness is crucial in understanding what you need to succeed in your practice. The pressure to constantly grow can lead to burnout; it's okay to find contentment in your current situation. Defining success is a personal journey that varies for each individual in the dental field. Networking with peers and seeking mentorship can provide valuable support and guidance. -
In this episode of Dental Owners Radios, Ben Shaver explorers a fresh perspective on team alignment and culture as we head into the new year.
Instead of traditional core values, he discusses the "Five Ways You Show Up as a Team" framework—a dynamic, action-oriented approach to fostering collaboration, accountability, and growth.
Five Ways We Show Up:
Prepare the night before. Show early. Leave when the job is done right. Remember people's names. Follow-up. Improve one thing each time.This episode is perfect for leaders looking to be inventive and try something new. It's worked for us and may work for you.
Tune in to redefine how your team shows up and sets the tone for success!
🎧 Listen now and start 2025 with a stronger, more engaged team!
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Summary
In this episode of Dental Owners Radio, Ben Shaver, Dr. David Marsh, and Dr. Michael Williams discuss the importance of building a strong culture within dental practices.
They explore how leadership alignment with team dynamics can enhance patient experiences and foster a supportive environment. They emphasize the need for intentional team building, effective communication, and the significance of creating a welcoming atmosphere for both staff and patients.
They share personal experiences and insights on how to cultivate a culture that not only attracts patients but also retains talented staff, ultimately leading to a thriving dental practice.
Key Takeaways:
Building a culture of care is essential for dental practices. Personal connections enhance community support and team dynamics. Leadership should align with the established culture of the practice. Creating a welcoming environment can improve patient experiences. Team communication is crucial for resolving conflicts and enhancing culture. Intentional team building requires time and effort from leadership. Understanding patient experiences can lead to better service delivery. Referrals are a powerful marketing tool for dental practices. The look, act, and behave of leadership influences team culture. A strong culture can lead to increased patient loyalty and satisfaction.For a free complimentary coaching session, go to venturepractices.com
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Summary
In this episode of Dental Owners Radio, Ben Shaver, Dr. Michael Williams, and Dr. David Marsh discuss the critical concept of practice alignment, focusing on the importance of trust, leadership, and team dynamics in dental practices.
They explore how effective communication and understanding one's leadership style can significantly impact practice culture and patient experience.
The conversation emphasizes the need for harmony between leadership, team members, and the overall brand, highlighting actionable steps for new practice owners to foster a positive environment that encourages growth and patient loyalty.
In this conversation, they discuss the importance of creating a welcoming atmosphere in dental practices, emphasizing authenticity in leadership and communication.
They explore the balance between professionalism and casualness, adaptability in interactions, and the significance of building relatable connections with patients. The concept of co-discovery is highlighted as a way to empower patients in their care, ultimately leading to a transformational leadership approach in dentistry.
Key Takeaways
Building trust is essential for practice growth. Leadership training is crucial for new practice owners. The culture of a practice is shaped by its leadership style. Team members can take on leadership roles within the practice. Understanding communication styles enhances team dynamics. The feel of the practice is vital for patient retention. Harmony between leadership and team leads to better outcomes. Practices should be unapologetic about their identity. Effective leadership cannot be outsourced. Creating a positive patient experience starts with team culture. Creating a welcoming atmosphere is essential for patient comfort. Authenticity in leadership fosters trust and connection. Balancing professionalism with a casual approach enhances communication. Adaptability in communication is crucial for effective patient interactions. Conversational approaches make dental visits feel less intimidating. Building relatable connections with patients improves their experience. Creating equal footing in conversations helps patients feel valued. Co-discovery empowers patients to take ownership of their care. Transformational leadership can significantly impact patient relationships. A positive patient experience can lead to better practice growth.For a complimentary coaching call, please visit venturepractices.com
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For many dental owners there can be a lot of stress about finances. In today's episode, we discuss how to think about your finances and how they pertain to you. Benchmarking yourself against others is where most of the stress lies.
Ben Shaver, Dr. David Marsh, and Dr. Michael Williams discuss their journey and how they have overcome financial stress and what to do when the numbers don't back up what you feel.
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In this episode, Ben Shaver, Dr. David Marsh, and Dr. Michael Williams discuss building an elite team by identifying the four types of employees and identifying which are the most valuable for your practice.
The four types of employees are
1. The cynic- They tend to work against leadership and drag the team down.
2. The contributor- They are there to to a job. They are not necessarily bought into leadership's vision.
3. The committed- They are bought into leadership's vision. They are a team player and reliable employees.
4. The champions- They go above and beyond their job description. They are leaders in the practice and champion the vision, the culture, and the brand. They go the extra mile and promote the practice every chance they get.
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Every office is looking for the ultimate patient experience. The key is figuring out how to incorporate technology that makes you more efficient but doesn't ruin the patient experience.
In this episode, Ben Shaver, Dr. Michael Williams, and Dr. David Marsh discuss the technology they use and how it positively impacts the staff, the patient, and practice growth.
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Many private practice dental owners struggle to figure out how to get the most out of their staff.
In this episode, Ben Shaver, Dr. David Marsh, and Dr. Michael Williams discuss how having a leadership mindset makes your staff more accountable.
Finding out what each staff member is passionate about and proficient at helps you optimize your team so they are working at their highest level.
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In this episode Ben Shaver, Dr. David Marsh, and Dr. Mike Williams discuss how to measure success as a dental owner.
Many Dental owners find themselves with a lack of clarity around what success really means to them. Reading posts on Facebook groups and listening to others' successes on podcasts or video interviews is a double-edged sword.
Finding success is personal. For some, it's financial; for some, it's a number of locations; for others, it's building a lifestyle practice and leaving a legacy in their community to pass along to the next generation.
Whatever your journey is, it's important that it's yours. This episode is the motivation and encouragement you need to ditch the distractions and find your path to success.
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In this episode, we explore a key advantage that private practice owners have over corporate dental offices: the ability to create and personalize their marketing.
Dr. David Marsh and Dr. Michael Williams discuss why branding is not just a crucial step for marketing success but also a unique opportunity for private practice owners to differentiate themselves in the marketplace.
They share their experiences in continually marketing their brand to reflect their personal values, vision, and the unique qualities of their practices—something that corporate dental offices struggle to achieve.
From crafting a unique message to developing a patient experience that truly reflects their identity, they explore how private practice owners can leverage personalized branding to attract and retain ideal patients.
Whether you're new to ownership or looking to enhance your practice's identity, this episode provides valuable insights into why personalized marketing is a powerful tool for private practice success.
Tune in to learn how to create a marketing strategy that not only stands out but also resonates deeply with your patients, setting your practice apart.
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In this episode, we explore the unique advantages that private practice ownership offers over a career in corporate dentistry.
Dr. David Marsh and Dr. Michael Williams share their insights into why they chose to pursue private practice and the benefits they've experienced along the way.
Rather than pitting the two paths against each other, they highlight the aspects of private practice that make it a rewarding and fulfilling choice.
From the ability to choose your own staff, create your own environment, and ultimately provide personalized patient care. They discuss how private practice ownership offers opportunities that are often hard to find in corporate settings.
Whether you’re currently working in corporate dentistry or considering your options, this episode will give you a clear understanding of why private practice can offer a more satisfying and empowering career path.
Tune in to discover how private practice ownership can help you achieve your professional goals and build a practice that truly reflects your vision.
If you're a dental owner or interested in private practice ownership, click here to talk to a coach. https://venturepractices.com/dental-business-coach/
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In this episode, we tackle a reality that many dental practice owners face: the overwhelming stress that comes with managing a successful practice.
Dr. David Marsh and Dr. Michael Williams open up about their own experiences with work-life balance, pressure, and the challenges of balancing the many demands of ownership.
Together, they discuss the most common sources of overwhelm, from leadership to staffing issues or financial management, and offer practical strategies for overcoming these hurdles.
You'll hear about the techniques they’ve used to stay focused, maintain work-life balance, and keep their practices thriving despite the pressures.
Whether you're feeling the weight of ownership or want to be better prepared for the inevitable stress that comes with it, this episode offers actionable advice and a dose of encouragement.
Tune in to learn how to reclaim control and keep your practice running smoothly without sacrificing your well-being.
If you're a dental owner interested in talking to a coach click here https://venturepractices.com/dental-business-coach/
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In this episode, we dive into one of the most pivotal decisions a dentist can make: transitioning from an associate to a practice owner.
Join us as Dr. David Marsh and Dr. Michael Williams share their personal journeys from dental associates to successful practice owners. They discuss the motivations behind their decision, including the desire for greater autonomy, financial freedom, and the opportunity to create a practice that aligns with their values.
We explore the challenges they faced, the lessons they learned, and the rewards that came with ownership.
Whether you're a dental associate contemplating the next step in your career or simply curious about the benefits of ownership, this episode will provide you with valuable insights and inspiration to take control of your professional future.
Don't miss this candid conversation about the power and potential of owning your own dental practice.
