Episodes
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In a world where change is constant and the future of work is rapidly evolving, the demand for emotional intelligence (EI) has never been higher, leading Georgia Bolton to become a certified practitioner.
As a seasoned leadership consultant, Georgia shares why she turned to Genos International for certification. Hear about her certification journey and how she promptly used her new EI tools to tackle a hospitality client’s challenge with burnout and conflict, offering valuable insights into the transformative power of EI tools in leadership development.
Interested in Emotional Intelligence?
Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner, or enquire about the Genos Corporate Program.Enjoyed this episode?
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The State of EI for 2024 – what does it look like, what are the trends and what you can expect to see from Genos International this year.
Join hosts Dr. Ben Palmer and Marie El Daghl as they discuss the critical role of emotional intelligence in today's labour market, and the strategies that are shaping the future for productivity and customer service.
Ben and Marie share the Genos International 2024 priorities and the first details of the Genos International 2024 Global Conference - happening this September in Bangkok. The Global Conference is the perfect opportunity for practitioners to expand their knowledge and connect with industry experts from around the world, hear all about it in this episode.
Join Dr Ben Palmer, CEO of Genos International and other Certified Practitioners from around the world at this year’s 2024 Global Conference.
Interested in Emotional Intelligence?
Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner, or enquire about the Genos Corporate Program.Enjoyed this episode?
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Episodes manquant?
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Feeling more frantic than festive this season? The end of year is a whirlwind of Christmas parties, family gatherings, holidays, and joy. Yet, amid the festivities, the end of year brings long hours, short breaks and lots of forced smiles as the seasons demands intensify - particularly for retail and hospitality sectors.
Leadership Coach Christine Rumble reveals the essential micro behaviours for navigating the end of year mayhem – including taking adequate breaks to manage stress, being self-aware and practicing gratitude.
Christine also sheds light on using the holiday season as an opportunity to confront difficult personal situations. Dreading sitting across from your sister at Christmas lunch? Learn how to use this time for healing, initiating authentic dialogue, being future-focused and action-oriented.
Interested in Emotional Intelligence?
Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner, or enquire about the Genos Corporate Program.Enjoyed this episode?
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Would staff come back to the office if they thought their employer would help get them out of it in time for the next train? We’re not talking an email from a manager but screens in the office on every floor, sharing train timetables to ensure people get home in time.
Angela Ferguson, Creative and Managing Director of Futurespace shares insights into one of her recent projects ‘The Works’, an experience centre for staff and clients of Reece. Reece is Australia's largest plumbing and supply business and its new home, 'The Works', is incredibly impressive and led to an increase in occupancy. Learn how the innovative design shows a genuine care for employees on a physical, emotional and social level - from monitoring hydration levels to getting them home in time for dinner.
Interested in Emotional Intelligence?
Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner, or enquire about the Genos Corporate Program.
Enjoyed this episode?
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Listen and unravel the intricacies of managing workplace conflicts. Discover the power of self-awareness, the transformative potential of a win-win mindset, and gain practical insights into creating a safe mediation space. Whether you're a team leader, HR professional, or simply someone looking to foster a more harmonious work environment, this episode provides valuable guidance to help you turn conflicts into opportunities for growth and collaboration.
Interested in Emotional Intelligence?
Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program.Have a question?
Leave us a voice message and have it answered on the next EI at Work Q&A episode.Enjoyed this episode?
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You see the signs in hospitals. You hear automated messages on phone lines. Abuse will not be tolerated. Please treat our staff with respect.
In stressful scenarios, for instance where someone has lost something or someone valuable to them, customer interactions are naturally difficult, often sensitive and without the right training can go awry.
In this insightful episode of EI at Work, former General Manager People & Learning Centre of Expertise at Allianz Australia, Pierre De Villiers, shares the impact of unpredictable natural events on customer service staff and why empathy is essential in roles with high levels of emotional labour.
Interested in Emotional Intelligence?
Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program.Have a question?
Leave us a voice message and have it answered on the next EI at Work Q&A episode.Enjoyed this episode?
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Most business leaders know that Artificial Intelligence will disrupt their business now or in the near future. Not many are sure how or have given thought to the culture required to adopt and drive AI successfully. A culture of strong leadership, resilience and collaboration is essential to success when dealing with change and uncertainty, let alone the greatest seismic shift of our time, Artificial Intelligence.
Karl Treacher is CEO of The Culture Institute Group. He has over 25 years of global experience delivering strategic advice to tier-one brands, boards and business leaders, specialising in organisational reputation, brand, culture and experience alignment.
With a background in science, marketing, culture and leadership, Karl is also the perfect curator of the first and upcoming AI-Culture Summit. A dynamic gathering of thought-leaders and experts at the intersection of AI and corporate culture.
Join Dr Ben Palmer, CEO Genos International and Marie El Daghl, MD Chasing Albert, for a precursor of the AI-Culture Summit and invaluable insights from Karl into the relationship between AI and organisational culture.
Interested in Emotional Intelligence?
Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program.Have a question?
Leave us a voice message and have it answered on the next EI at Work Q&A episode.Enjoyed this episode?
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Most organisations and leaders don’t realise or pay enough attention to the critical role emotions play in building culture and the employee experience at work. Instead, they focus on how people think and behave – an organisations ‘cognitive culture’. By ignoring the emotional culture, organisations and leaders are at risk of glossing over a vital part of what makes people and organisations tick. In this podcast Teresa Callow, GM of People and Culture at The New Zealand Merino Company, shares how an understanding of human behaviour and emotional culture has been key to the New Zealand Merino Company’s competitive value proposition and success in transforming the wool industry from volume to value.
She shares her insights on how to develop an effective emotional culture aligned to business strategy, brand and growth. The results are remarkable and surprisingly more achievable than you might think.
Interested in Emotional Intelligence?
Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program.See omnystudio.com/listener for privacy information.
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It’s time to take immediate action. The world is placing tremendous emphasis on psychological safety, and Australia has already undergone significant legal changes regarding an employer's duty of care. Breaching these regulations carries severe legal consequences, but the moral, reputational, and cultural fallout could be even worse. Don't wait any longer—prepare your organizational response now.
In this gripping episode of EI at Work, workplace health and safety expert Steve Bell, Managing Partner at Herbert Smith Freehills, shares indispensable insights on risk management, legal protection, and incident response. With engaging discussions on psychological safety, poor psychosocial cultures, and positive duties of care, this is your opportunity to stay ahead and safeguard your team and business. Act now before it's too late.
Interested in Emotional Intelligence?
Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program.Have a question?
Leave us a voice message and have it answered on the next EI at Work Q&A episode.Enjoyed this episode?
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Commit a serious crime. Go to Jail. Life Over. Right?
That doesn’t have to be the way. Dr Paul Wood is living proof that you can grow through adversity.
What was the crime? Murder. And as he puts it in the podcast “feel the weight of that word”. Dr Wood shares a remarkable story of Netflix proportions of his journey to becoming a Dr of Psychology. Today, he is an expert in helping people and organisations strive towards their potential and flourish through change and adversity. Paul works with everyone from senior leaders in fortune 100 companies such as Google to at risk-teens. He is a regular contributor in the media, an author, and his recently released second book, "Mental Fitness; Build your mind for strength and resilience every day" was another instant best seller.
Paul’s passion for the pursuit of excellence and turning adversity to advantage comes from a deeply personal place and he uses his experience to illustrate key lessons for us all.
Interested in Emotional Intelligence?
Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program.Have a question?
Leave us a voice message and have it answered on the next EI at Work Q&A episode.Enjoyed this episode?
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Success hinges on the ability of teams to collaborate, communicate and connect effectively. However, in today’s dynamic and dispersed world of work, it can be more difficult than ever to foster an environment where teamwork – really works. Discover how emotional intelligence applies to teams and how to foster this essential skill set at a group level.
In this episode of EI at Work, we’re joined by Dr Vanessa Druskat, Associate Professor at the University of New Hampshire's Peter T. Paul College of Business and Economics and Member of the board of directors at the Consortium for Research on Emotional Intelligence in Organizations to discuss:
How to define ‘emotionally intelligent teams’The role of leaders in fostering team emotional intelligenceIndividual emotional intelligence vs. team emotional intelligenceThe role of social norms in building emotionally intelligent teamsHow to build team emotional intelligenceThe role of emotional intelligence in onboarding new team membersInterested in Emotional Intelligence?
Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program.Enjoyed this episode?
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Game-changing for business. Life-changing for people. Genos International is proud to celebrate 20 years of realising this very philosophy, through the assessment and development of emotional intelligence in the workplace.
An organisation that started as the brainchild of a passionate research team and Swinburne University, has since become the world-leader in emotional intelligence and assessment development. So where did it all start? How was emotional intelligence evolved over the last twenty years and where is it headed in the future? Learn all this and more, in this very special anniversary episode of EI at Work.
Dr Ben Palmer, CEO of Genos International, and co-host of EI at Work takes to centre stage to reflect on the past 20 years of Genos International. Together with co-host Marie El Daghl, Managing Director at marketing agency Chasing Albert , he discusses:
The inception and growth of GenosSelling the concept of emotional intelligence then versus nowHow emotional intelligence has evolved over the past two decadesEI and workplace trends of the futureGenos International’s famous friends and clientsThe learnings and mistakes along the wayThe people that have made Genos what it is todayInterested in Emotional Intelligence?
Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program.Have a question?
Leave us a voice message and have it answered on the next EI at Work Q&A episode.Enjoyed this episode?
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The cost of hiring the emotionally unintelligent.
In this episode we discuss the recruitment woes of today, exploring the value of emotional intelligence during the recruitment phase and whether it should be a non-negotiable for businesses navigating Australia’s employment crisis.
Joining us to tackle these questions and more is Will Ainsley; Chief Operating Officer at employment testing, HR technology and assessment science company, Testgrid.
Will works closely with clients to uncover their core challenges and develops bespoke solutions to solve their problems. A respected Sales and Customer Success professional, he has 20 years of customer growth and account management experience in Technology, HR, Talent Management and Managed Services.
Together with co-hosts Dr Ben Palmer, CEO Genos and Marie El Daghl, managing director at marketing and communications agency Chasing Albert, they discuss:
How hard it is to recruit at the moment Recruitment difficulties and whether this is forcing people to make hiring mistakes State of the testing market The value of EI and psych assessments in recruitment Current corporate priorities in terms of skills to look at in the recruitment process. What are they willing to sacrifice? How good interpersonal skills are demonstrated by candidates Can corporates afford not to test for them? The percentage of candidates that fail in the probation period, and why. The cut off points for EI companies are currently using The cost of hiring the emotionally unintelligent Cost of EI testing at the recruitment stage, the benefits and what’s involved.Interested in Emotional Intelligence?
Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program.Have a question?
Leave us a voice message and have it answered on the next EI at Work Q&A episode.Enjoyed this episode?
Leave a review below and let us know.See omnystudio.com/listener for privacy information.
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If you’ve debated where covid came from, whether Amber Heard is believable, or who should win a recent election – this is a podcast for you.
Polarised opinions seem to be the norm on most things these days. Sometimes these conversations are enlightening and positive. Other times they’re toxic and damaging. So, learning how to express and solicit strong opinions is paramount. Spoiler alert – avoiding them altogether is not the answer. Especially at work.
Special guest Dr Andy Luttrell, social psychologist and host of Opinion Science, shares the fascinating science of opinions. Dr Ben Palmer, EI expert and CEO of Genos International delves into the role of emotional intelligence in managing polarised opinions for positive outcomes – whether at work or home.
Facilitated by Marie El Daghl, MD of Chasing Albert.
Points of discussion include:
What are opinions and how are they formedThe difference between strong opinions and weak opinionsThe relationship between our opinions and feeling part of a tribeUnderstanding opinion polarisationInsight into ‘unfounded confidence’The definition of moralised opinionsThe critical role of emotional intelligence in expressing and soliciting opinionsHow to be persuasive and outcome oriented when discussing polarised viewsPositive framing and how it helps you navigate the strong opinions of others.To shut down or not shut down heated arguments around polarised opinions – that is the question.The extent our mindset impacts how we enter discussions with polarised opinionsHow people higher in EI react when they are faced with a difference in opinion vs. someone with low EI.Learn more about Dr Andy Luttrell here.
Interested in Emotional Intelligence?
Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program.Have a question?
Leave us a voice message and have it answered on the next EI at Work Q&A episode.Enjoyed this episode?
Leave a review below and let us know.See omnystudio.com/listener for privacy information.
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It’s official, working from home is here to stay for good. 1 in 2 employees now work mostly from home, and 70% would like to continue doing so post-pandemic. But are we truly prepared?
While remote work has a long list of advantages – it doesn’t come without its flaws. One survey reports that 56% of people get along worse with their colleagues from home, and 30% enjoy their job less from home. WFH has transformed our understanding of culture and connection. So, what are the long-term impacts of moving to permanent remote work? And how we can we get it right?
In this episode of EI at Work, we’re joined by Jeffrey Sanchez-Burks, the William Russell Kelly Professor of Business Administration at the University of Michigan Ross School of Business. Jeffrey is a leading Behavioural Scientist, Researcher and Author in the domain of human dynamics and EI. He joins co-hosts Marie El Daghl and Genos International CEO, Dr Ben Palmer to discuss:
The impact of WFH on organisational culture and mental health.How remote work is impacting the way we connect, communicate, and collaborate with others.The role of emotional intelligence in improving the remote employee experience.How emotional intelligence has impacted business outcomes over the Covid-19 period.How emotional intelligently ways of working can be transferred or adapted for remote work environments.How an individual’s work from home environment can impact their levels of stress and ultimately success, and the role employers have in this.Learn more about Jeffrey's research here.
Interested in Emotional Intelligence?
Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program.Have a question?
Leave us a voice message, and have it answered on the next El at Work Q&A episode.Enjoyed this episode?
Leave a review below and let us know.See omnystudio.com/listener for privacy information.
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Signs you need to improve psychological safety in your workplace.
Want workplace psychological safety? You need emotional intelligence.
In the face of continuing change, COVID disruption stress and high levels of burn out, people are in desperate need of psychological safety in the workplace, and ready and willing to change jobs to find it. But how can you tell if your workplace needs to work on this area?
In this episode of EI at Work, EI Expert and CEO of Genos International, Dr Ben Palmer, and co-host Marie El Daghl, discuss:
What psychological safety is in the context of the workplace.How you can tell if your workplace is psychologically safe or not.The link between EI and psychological safety.How the pandemic and working from home have impacted psychological safety.Why ‘average’ is not a good enough level of psychological safety.How Genos corporate programs can help workplaces develop their psychological safety.Interested in Emotional Intelligence?
Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program.Have a question?
Leave us a voice message, and have it answered on the next El at Work Q&A episode.Enjoyed this episode?
Leave a review below and let us know.See omnystudio.com/listener for privacy information.
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As we enter 2022, we face a new world of work. Virtual teams and flexible arrangements are here to stay, and the lines between our professional and personal lives are more blurred than ever.
With all this change and uncertainty about what’s next, being in touch with the emotions of ourselves and others is critical. The issue? Some of society’s core ideas about managing, perceiving, and understanding emotions are wrong. Despite common belief, research has revealed that emotions are not universal, we cannot read them from faces, and they are not hardwired deep within us.
In this episode of EI at Work, we’re joined by Distinguished Professor of Psychology at Northeastern University, Dr Lisa Feldman Barrett. She is among the top 1% most-cited scientists for her revolutionary research in psychology and neuroscience. Dr Barrett joins co-hosts Marie El Daghl and Genos International CEO, Dr Ben Palmer to discuss:
The top 3 things she has uncovered through her revolutionary research on emotions.How emotions are made and why some of our society’s core ideas about them are wrong.Facial expressions and why they’re not accurate signs of emotions.The role of prediction and patterns in how our emotions work.Why the use of AI to predict human emotions is misguided.The implications of her research for both the workplace and our personal lives.Interested in Emotional Intelligence?
Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program.Have a question?
Leave us a voice message, and have it answered on the next El at Work Q&A episode.Enjoyed this episode?
Leave a review below and let us know.See omnystudio.com/listener for privacy information.
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Everyone wants to know more about emotional intelligence, and for good reason. EI has been listed by the World Economic Forum as a top 10 required job skill for now and the future. It’s been proven to increase workplace productivity, performance, customer loyalty, job satisfaction, stress and more.
Learn more on this special episode of EI at Work. World leading EI expert and CEO of Genos International Dr Ben Palmer and co-host Marie El Daghl answer all your burning questions:
If I want to develop better emotional intelligence, where should I start?I know people who seem to be very low in their EI, and others who are high. Is emotional intelligence an ability that some people have in greater levels than others? Does gender and age influence a person’s emotional intelligence?Can you develop your emotional intelligence through self-study, or do you need to undertake a program?Is it possible to get a measurement of EI like you can with an IQ?And more!Interested in Emotional Intelligence?
Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program.Have a question?
Leave us a voice message, and have it answered on the next El at Work Q&A episode.Enjoyed this episode?
Leave a review below and let us know.See omnystudio.com/listener for privacy information.
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Educator, mentor, counsellor, motivator, mediator, and even friend. On any given day, school teachers and leaders wear many hats to fulfil the demands of their profession. However, with these different roles comes the toll of highly charged emotional labour.
The state of EI in the education sector.Why QELi built EI into its leadership development program and its impact.The role of EI across educational professions; from teachers and middle leaders to principals and system leaders.How the ability to manage emotions can improve colleague, parent, and student relationships. How QELi uses Genos Leadership Assessments to assess and develop emotionally intelligent behaviours.The opportunity for EI in student growth and development.
QELi is one organisation that has recognised the importance of growing emotionally intelligent behaviours in school teachers and leaders. Learn how they worked with Genos on implementing EI into their leadership programs to enhance culture, professional wellbeing, and student outcomes.
Neil McDonald, Chief Executive Officer at QELi joins co-hosts Marie El Daghl and Genos International CEO, Dr Ben Palmer to discuss:Interested in Emotional Intelligence?
Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program.
Have a question?
Leave us a voice message, and have it answered on EI at Work.
Enjoyed this episode?
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Helping people change is a big part of any manager or leader’s job. The development of your team and colleagues is critical to business outcomes. It’s also key to their lifelong learning and growth.
The difference between coaching for compliance and coaching with compassion, and why the latter is key to long term learning and growth.Why trying to ‘fix’ others isn’t conducive to change.The importance of personal vision in driving lifelong change.How to deliver constructive feedback with purpose and empathy.Why senior leaders need to focus their energy on the strengths of their team, rather than the weaknesses.
Coaching is most typically approached from a lens of compliance, that is, with set ideas of how people need to act or change. While the best of intentions may drive this style, trying to ‘fix’ others is far from effective. For coaching to be truly powerful, it must be led with compassion, and consider the goals of those it’s trying to help.
Richard Boyatzis, Distinguished University Professor of Case Western Reserve University, and co-author of Helping People Change joins co-hosts Marie El Daghl and Genos International CEO, Dr Ben Palmer to discuss:Interested in Emotional Intelligence?
Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program.
Enjoyed this episode?
Leave a review below and let us know.See omnystudio.com/listener for privacy information.
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