Episodes
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Fraudology is presented by Sardine.
In this episode of Fraudology, host Karisse Hendrick dives into the latest and most compelling fraud cases making headlines. She discusses the controversial glitch at Chase Bank that led to massive check fraud and the subsequent legal actions being taken. Hendrick also sheds light on how street gangs like Shiesty 66 are expanding their criminal activities into sophisticated financial fraud schemes. Tune in to learn about the use of malware to hijack bank calls, ongoing refund fraud battles involving Amazon, and more.
Related Articles:
https://frankonfraud.com/fraud-trends/chase-launches-flurry-of-lawsuits-against-fraud-glitchers/
https://patch.com/new-york/newrochelle/shiesty-66-gang-member-indicted-covid-fraud-scheme-da?
https://frankonfraud.com/fraud-trends/fakecall-you-dialed-the-bank-but-a-scammer-answers/?
https://frankonfraud.com/wp-content/uploads/2024/10/amazon-goes-after-spectre.pdf?
https://frankonfraud.com/wp-content/uploads/2024/11/Fed-Ex-Junkie.pdf?
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.
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Fraudology is presented by Sardine.
In this episode of Fraudology, host Karisse Hendrick is joined by Rajesh Melappalayam, former senior manager of digital fraud and compliance at Cisco, to delve into the intricate world of online fraud targeting Cisco's systems. They explore how fraudsters obtained Cisco serial numbers via social engineering and bot attacks, leading to significant financial losses through fraudulent RMAs (Return Merchandise Authorizations).
Rajesh shares insights into the broader impacts of these frauds, including insider threats, the misuse of service contracts, and sophisticated operations involving fake user IDs. The conversation illuminates Cisco's challenges in fraud detection and the innovative strategies Rajesh implemented to bolster fraud prevention efforts.
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.
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Episodes manquant?
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Fraudology is presented by Sardine.
Welcome to another episode of Fraudology with your host, Karisse Hendrick. In this episode, Karisse dives deep into the alarming rise of pig butchering scams, spotlighting a significant bust in Hong Kong that involved the use of deepfake technology and AI-generated personas to swindle victims out of millions.
She also covers an important report from Capital One revealing a staggering 400% increase in synthetic ID fraud targeting the auto industry, underscoring how fraudsters are evolving their tactics. Lastly, Karisse sheds light on a comprehensive study by Recorded Future, which analyzed over a million stolen checks on Telegram, revealing eye-opening trends in check fraud across the eastern seaboard. Stay ahead in the fight against fraud with these crucial updates.
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.
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Fraudology is presented by Sardine.
In this episode of Fraudology, host Karisse Hendrick talks with Austin Harris, senior fraud analyst at Cross River Bank and host of the renamed podcast "Fraud Cases Unleashed." They delve into the differences between intricate frauds of the past and the simpler, quantity-over-quality frauds of today, largely driven by system vulnerabilities and trends spread via social media. Harris shares a basic yet illustrative case of credit card fraud and discusses the generational perspectives on fraud, stressing the importance of work-life balance, especially in a high-stress industry prone to burnout. The conversation also addresses the "fraud triangle" theory, shedding light on the motivations and opportunities that lead individuals, particularly from Gen Z, to commit fraud.
Tune in for an insightful discussion on how the landscape of fraud has evolved, the impact of social media on scam trends, and the significance of maintaining a purpose-driven approach to work in fraud prevention.
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.
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Fraudology is presented by Sardine.
In this episode of Fraudology, host Karisse Hendrick dives deep into significant proposed changes by Visa that will affect online merchants in both the EU and the U.S. Initially thought to impact only EU merchants, these changes, set to take effect in April 2025, include stricter fraud ratios and chargeback thresholds, reducing the allowable dispute percentage from 0.9% to 0.3%. Karisse also sheds light on the new Visa Acquirer Monitoring Program (VAMP), highlighting the challenges merchants may face and the need for higher investment in fraud prevention. Tune in to get critical insights and prepare your business for these upcoming shifts in the payment and fraud landscape.
Relevant article:
https://www.merchantfraudjournal.com/visa-acquirer-monitoring-program-vamp-changes-2024-new-rules-and-compliance-tips/
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.
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Fraudology is presented by Sardine.
In this episode of Fraudology, host Karisse Hendrick shares critical updates and insights into the evolving landscape of online fraud. Fresh from the Mastercard conference in Miami, Karisse dives into significant events such as the new UK banking regulation effective from October 7, which mandates banks to reimburse scam victims up to £85,000 and how this could potentially change the dynamics of fraud in the banking sector.
She also discusses the intriguing exodus of cybercrime groups from Telegram to Signal in response to increased law enforcement pressure, as highlighted by Gary Warner's team at Dark Tower. Lastly, Karisse uncovers the details of a sophisticated fraud scheme targeting DoorDash, illustrating how these fraudsters managed to steal over a million dollars from delivery drivers' accounts. Get ready to explore these pressing topics and more in this compelling episode.
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.
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Fraudology is presented by Sardine.
In this episode of Fraudology, host Karisse Hendrick welcomes Frank McKenna, a renowned fraud expert, to discuss the rapid evolution of scams from modest calling card schemes to sophisticated digital frauds involving deepfake technology. Frank shares eye-opening insights into the rise of AI-enabled scams, including a deepfake incident involving real estate fraud, and the potential threats these technologies pose to KYC processes in banking and retail.
They also dive into the increasing visibility of fraud due to social media, the virality of "glitch" scams, and innovative tools like Scamranger designed to combat these modern threats.
Don't miss this engaging conversation on the leading edge of fraud prevention!
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.
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Fraudology is presented by Sardine.
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In this episode of Fraudology, Karisse is recording from a hotel room in Miami, where she is attending and speaking at the Mastercard Risk X Summit. Today she delves into some critical fraud news stories, highlighting unique and pressing issues in the world of eCommerce and digital fraud.
Karisse explores the rise of Fraud-as-a-Service offerings on Telegram, particularly focusing on how genuine identity documents are being exploited to bypass KYC procedures. She also discusses the recent changes in the UK's banking policies, mandating refunds for fraud victims up to 85,000 pounds within five days, and the potential implications for first-party fraud. Finally, Karisse addresses Target's new return policy aimed at combating refund fraud, providing valuable insights for other retailers facing similar challenges. Tune in for an informative episode packed with expert analysis and actionable insights!
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News articles:
https://www.smf.co.uk/wp-content/uploads/2024/09/Its-a-fraudsters-world-Sept-2024.pdf?
https://www.bbc.com/news/articles/cy94vz4zd7zo?
https://nypost.com/2024/09/27/lifestyle/target-quietly-changes-store-returns-policy-to-battle-customer-abuse/?
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.
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Fraudology is presented by Sardine.
In this episode of Fraudology, host Karisse Hendrick delves into the pressing issue of friendly fraud, now often termed first-party misuse. Drawing insights from a recent Mastercard-sponsored MRC event in Seattle, Karisse discusses how this type of fraud has been escalating, particularly among Gen Z consumers, and backed up by startling data. She further explores various schemes employed, from chargebacks to refund fraud, and what online businesses can do to mitigate these challenges. Tune in to understand the evolving landscape of first-party fraud and its potential impact on e-commerce.
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.
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Fraudology is presented by Sardine.
In this episode of Fraudology, host Karisse Hendrick reveals the latest concerns around Telegram’s moderation efforts, including its crackdown on illegal groups and the controversial potential sharing of user data with authorities. She also explores a recent cybersecurity incident involving MoneyGram going offline and the lessons learned from the Disney data breach, which underscore the importance of securing personal devices used for corporate access. Lastly, she explains recent SIM swap exploits, showcasing the evolving tactics fraudsters use to bypass security measures. Tune in for crucial insights and stay informed on protecting yourself and your organization from fraud.
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.
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Fraudology is presented by Sardine.
In this episode of Fraudology, host Karisse Hendrick is joined by Andrew Austin, Head of Fraud Prevention at Sardine. Andrew shares his approach to exploring solution providers, the importance of deep product knowledge, and maintaining client partnerships to ensure satisfaction. He delves into the challenges of defining success metrics for fraud tests and the impact of fraud on customer retention and reputation. Andrew also provides a glimpse into his unique role at Sardine and recounts his career transition from the merchant side to the solution provider side, offering valuable advice for those considering a similar move.
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.
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Fraudology is presented by Sardine.
Join host Karisse Hendrick in this episode of Fraudology as she dives into the critical need for banks and credit unions to enhance their communication and fraud education efforts with clients. Hear the compelling case of a Bay Area woman who went to the media after Chase Bank allowed 35 unauthorized users on her credit card, revealing the gaps in customer service and fraud prevention.
Also in the news, the US GDP has been impacted by financial fraud, according to a recent NASDAQ Verafin study and Hustle academies are teaching West African fraudsters how to scam Western citizens. Karisse also encourages listeners to share their own fraud stories and suggestions, noting the importance of consumer education in reducing scam effectiveness. Tune in to learn about the various facets of fraud and the intricate measures needed to combat these pervasive issues.
Links to Articles:
https://www.nasdaq.com/newsroom/financial-crime-holding-back-us-economy-says-new-nasdaq-verafin-report?
https://theconversation.com/hustle-academies-west-africas-online-scammers-are-training-others-in-fraud-and-sextortion-238253?
https://abc7news.com/post/strangers-fraudulently-added-bay-area-woman-chase-credit-card/15296450/?
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.
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Fraudology is presented by Sardine.
In this episode of Fraudology, Karisse Hendrick welcomes Heather Grunkemeier back to discuss the significant impact that fraud and trust and safety work can have on mental health. Heather shares her journey, highlighting personal challenges such as severe burnout and overcoming imposter syndrome. Together, they delve into the importance of boundaries, self-care, and the systemic issues in the tech industry impacting mental well-being. Heather provides practical advice for those in high-stress professions, emphasizing inner balance, gratitude practices, and finding community support. Don't miss this insightful conversation on maintaining mental health in demanding roles.
To connect with Heather on LinkedIn:
https://www.linkedin.com/in/heather-grunkemeier-823866/
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.
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Fraudology is presented by Sardine.
In this episode of Fraudology, host Karisse Hendrick delves into recent developments in the world of fraud, from the arrest of Telegram founder Pavel Durov in France over content moderation issues to emerging fraud trends involving JPMorgan Chase ATMs and the resurgence of card skimmers in the U.S. Karisse also explores the significant vulnerabilities faced by EBT cardholders due to outdated technology and discusses potential solutions to protect these at-risk populations.
Additionally, she provides insights into the consequences of online trends that sensationalize fraudulent activities on platforms like TikTok, which often lead to financial losses and legal complications. Stay tuned for an engaging episode packed with timely news and expert analysis on the latest fraud trends.
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.
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Fraudology is presented by Sardine.
In this episode of Fraudology, Karisse Hendrick speaks with Heather Grunkemeier about her unexpected journey into a trust and safety role and the discoveries she made regarding the safety of pet sitters on her platform. Initially lacking experience, Heather spent six months setting up a strategic framework, uncovering significant issues such as the misuse of the app for sexual harm against sitters.
The conversation delves into the importance of addressing safety on both the consumer and service provider sides, the critical role of data in trust and safety, and Heather's advocacy for transparency and user education to build trust in online marketplaces. Tune in to hear Heather’s insights on mitigating risks, setting effective policies, and leveraging data to protect users.
To connect with Heather on LinkedIn:
https://www.linkedin.com/in/heather-grunkemeier-823866/
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.
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Fraudology is presented by Sardine.
In this episode of Fraudology, host Karisse Hendrick delves into the recent arrest of Telegram founder Pavel Durov by French police. She breaks down the implications of this arrest for fraud and cybercrime, discussing how Telegram's lack of cooperation with law enforcement and its use as a platform for illicit activities has led to this significant legal action. Karisse also highlights the efforts of a small yet effective French cybercrime unit that initiated this investigation, and explores the potential repercussions for other tech giants like Mark Zuckerberg and Elon Musk.
Later in the episode, Karisse poses critical questions about the responsibilities of social media and private messaging platforms in moderating illegal activities and complying with government regulations. She wraps up by announcing an exciting upcoming series where she'll talk with a special guest about the responsibilities of platforms with two-sided marketplaces to their users and their safety. Don't miss it!
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.
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Fraudology is presented by Sardine.
In this episode of Fraudology, Karisse Hendrick shares a Banking on Fraudology episode where Financial Fraud Fighter, Hailey Windham, welcomes Karen Boyer, SVP of Financial Crimes for M&T Bank, to dive deep into the complex world of fraud detection and prevention.
Karen Boyer sheds light on the significance of understanding money movement and the challenges financial institutions face due to resource limitations and evolving tactics, including the impact of generative AI on phishing and social engineering. Together, they unpack the nuanced subject of money mules, the crossover between fraud and anti-money laundering, and the importance of collaboration and increased resources to combat these sophisticated schemes effectively.
To connect with Karen Boyer:
https://www.linkedin.com/in/karen-boyer-cfe-cfci-ccci-0478b523/
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.
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Fraudology is presented by Sardine.
Welcome to the Fraudology Podcast with Karisse Hendrick. In this episode, Karisse delves into the recent headline-grabbing data breach involving nearly 2.9 billion Social Security records. While initial reports painted a dire picture, Karisse breaks down the true scope of the breach and its implications, clarifying that the actual number of unique Social Security numbers compromised is much lower. She shares insights from experts, including reporting by Brian Krebs, and sheds light on how data brokers like nationalpublicdata.com obtain and mishandle such sensitive information. Tune in to understand the broader impact of this breach on data privacy and fraud prevention.
For more context and to hear Karisse's analysis, don't forget to listen to the full episode and subscribe for more expert insights into the world of e-commerce fraud fighting.
Related Articles:
https://krebsonsecurity.com/2024/08/nationalpublicdata-com-hack-exposes-a-nations-data/
https://www.troyhunt.com/inside-the-3-billion-people-national-public-data-breach/?
https://krebsonsecurity.com/2024/08/national-public-data-published-its-own-passwords/
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.
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Fraudology is presented by Sardine.
In this episode of Fraudology, host Karisse Hendrick sits down with Simon Taylor, head of content at Sardine and a recognized expert in fintech and fraud prevention. They dive deep into the evolving landscape of e-commerce fraud prevention, discussing Simon's term "revenue attachment," and the importance of differentiating between "revenue prevention" and "fraud prevention."
Simon shares insights from his journey into fraud prevention, his role at Sardine, and the significance of lifelong learning. The conversation emphasizes the need for effective marketing, collaboration among fraud, marketing, and product teams, and a data-driven approach to optimizing KPIs for better customer retention and bottom-line profitability.
To Follow Simon Taylor on LinkedIn:
https://www.linkedin.com/in/sytaylor/
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.
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Fraudology is presented by Sardine.
In this episode of Fraudology, Karisse Hendrick welcomes Scott Engel, a longtime colleague and friend, to discuss his impressive 20-year journey in fraud prevention and payments. Scott shares insights from his early days at Expedia, detailing the evolution of their world-class fraud prevention team, to his pivotal role in managing payments at Rhapsody/Napster.
The conversation delves into the relationship between fraud and payments, emphasizing how understanding payment data and processes can significantly enhance fraud prevention efforts. Scott also explains his innovative "pyramid of payment needs" and highlights the importance of networking and continuous learning in the ever-evolving payments landscape.
To Connect With Scott Engel:
https://www.linkedin.com/in/scott-engel-1b8621/
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.
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