Episodes
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In this episode, Anthony Torres, one of the hospitality industry's top food and beverage leaders, shares his insights on why you should consider a career in hospitality, particularly in the food and beverage sector.
The opportunities for growth and mobility within the hospitality industry.The variety of creative and exciting roles available in food and beverage within hotels.How working in a hotel setting allows for diverse and innovative event planning.The benefits of having a built-in audience with hotel guests.The potential for collaboration with other hotel departments to launch unique initiatives.Examples of thematic and seasonal events that can be organized in a hotel setting.
Listen now to learn about:Send Josiah a text
This episode is brought to you with support from Hireology.
Check out our free masterclass with Hireology’s CEO, Adam Robinson: How To Hire Great People, Faster.A few more resources:
If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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In today’s competitive hospitality landscape, attracting and retaining top talent has become a strategic advantage. In this special sponsor bonus episode, we're learning from Adam Robinson, CEO of Hireology, about innovative recruiting tactics that can help hotels and hospitality leaders transform their hiring process into a true competitive edge.
From refining the application experience to streamlining communications, Adam shares data-backed insights and actionable steps to turn your recruitment process into a "red carpet" experience for candidates.Whether you're a general manager or a corporate leader, tune in to learn how to navigate the unique hiring challenges in hospitality and build a team that drives success well into 2025 and beyond.
Resources:
Survey of Hospitality Job Seekers by HireologyHotel Food & Beverage Hiring research by HireologyThe Hospitality Hiring Best Practices Checklist by HireologyOur previous episode with Adam: How To Hire Great People, FasterSend Josiah a text
This episode is brought to you with support from Hireology.
Check out our free masterclass with Hireology’s CEO, Adam Robinson: How To Hire Great People, Faster.A few more resources:
If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Episodes manquant?
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In this episode, Anthony Torres, one of the hospitality industry's top food and beverage leaders, shares his insights on the strategic importance of F&B in hospitality and his experiences at Starwood, W Hotels, Kimpton, and IHG.
The role of food and beverage in creating atmosphere and driving business in hospitality.Anthony's career journey and key learnings from his time at Starwood and W Hotels.The importance of company culture and how Starwood fostered a strong, cohesive culture across its properties.The concept of brand innovation and how W Hotels implemented seasonal changes to enhance guest experiences.The impact of brand identity on employee pride and guest perception.The balance between flexibility and maintaining brand standards in hospitality.
Listen now to learn about:Also check out: Anthony's episode on Tuesday's Thanks with Brian Proctor
Send Josiah a text
This episode is brought to you with support from Hireology.
Check out our free masterclass with Hireology’s CEO, Adam Robinson: How To Hire Great People, Faster.A few more resources:
If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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In this episode, we dive into the powerful impact of AI on the hospitality industry and how it’s reshaping everything from guest interactions to digital marketing. We're learning from Adam Wallace, CEO of Spherical, who has more than 15 years of experience leading hospitality marketing innovation. Together, we explore practical strategies for hoteliers to stay ahead in an AI-driven world without losing the human touch that defines great hospitality.
In this episode, we cover:
AI’s Expanding Role in HospitalityThe Concept of "AI Slop"The Power of Authentic StorytellingGenerative AI and Search OptimizationEffective Use of Paid Media in an AI WorldLinks & Examples:
Ritz-Carlton “Late Checkout” CampaignSpherical's Website and Project PortfolioRosewood Limited Edition Trailer2010 Roger Smith Shorts TrailersRosewood Limited Edition CampaignReturning to New York in September, in styleThere's more than meets the eyeButler CharmValentine's Day FunSend Josiah a text
This episode is brought to you with support from Hireology.
Check out our free masterclass with Hireology’s CEO, Adam Robinson: How To Hire Great People, Faster.A few more resources:
If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Executive leadership teams and hotel ownership across the hospitality industry still don’t reflect the diversity of its workforce—or of the guests and communities it serves. Ashli Johnson, founder of Hospitality Hued, is on a mission to change that by creating pathways to leadership and ownership for Black and Brown hospitality professionals. In this episode, Ashli shares her journey from her influential role at Howard University’s Marriott-Sorenson Center for Hospitality to founding Hospitality Hued, an organization dedicated to elevating underrepresented talent in hospitality.
Join us as Ashli discusses:
How mentorship from industry leaders, including her late friend Ray Bennett (obituary), inspired her pathThe origins and impact of the Marriott-Sorenson Center at Howard UniversityHow Hospitality Hued empowers emerging leaders through networking, access, and educationThe intentional planning behind her latest industry-defining event, designed to increase diversity and foster connectionsPractical strategies for creating more inclusive leadership in hospitality—and why it mattersIf you're ready to rethink the future of hospitality and open doors to a more inclusive industry, this episode is a must-listen.
Memorable Quotes:
“Hospitality can save the world if we just let it.”“Ownership is the ultimate step toward economic freedom and real equity in the hospitality industry.”“Sometimes all it takes to create a pathway is taking a moment to recognize someone’s potential and making an introduction.”Resources Mentioned:
Hospitality Hued WebsiteHoward University’s Marriott-Sorenson Center for Hospitality LeadershipSend Josiah a text
This episode is brought to you with support from Hireology.
Check out our free masterclass with Hireology’s CEO, Adam Robinson: How To Hire Great People, Faster.A few more resources:
If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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What if a hotel could do more than offer a comfortable stay? What if it could become a force for positive change—for its guests, its employees, and the planet? In this episode, we're learning from with Ken and Pam Cruse, co-founders of Soul Community Planet (SCP) Hotels, a groundbreaking hospitality brand dedicated to transforming the industry.
Drawing from their extensive backgrounds in hotel investment and marketing, Ken and Pam share how SCP is redefining hospitality with a purpose-driven approach that blends wellness, sustainability, and community impact. You'll hear how they’re pioneering the concept of "regenerative hospitality," focusing on building hotels that not only serve their guests but also strengthen the surrounding communities and preserve the planet.
From innovative retrofitting strategies to eco-friendly amenities and partnerships with local artisans, Ken and Pam dive into the unique elements that make SCP Hotels an industry standout. They also discuss the importance of creating authentic guest experiences that encourage connection, mindfulness, and well-being—all while making a lasting impact on both people and the planet.
Whether you're a hospitality leader looking to innovate, a business professional interested in sustainability, or simply curious about the future of conscious travel, this episode offers insights and inspiration on how values-based hospitality can change the way we travel.
This episode covers:
SCP’s purpose-driven mission and the principles behind their “holistic hospitality” approach.How regenerative hospitality goes beyond sustainability to actively benefit guests, employees, and communities.SCP’s innovative retrofitting strategies and their impact on both guest experience and environmental sustainability.How SCP’s unique values and operating model build loyalty, drive positive guest experiences, and create long-term community partnerships.Resources:
Soul Community Planet Hotels – Learn more about SCP’s mission, locations, and offerings.Connect wSend Josiah a text
This episode is brought to you with support from Hireology.
Check out our free masterclass with Hireology’s CEO, Adam Robinson: How To Hire Great People, Faster.A few more resources:
If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Natalie Clafton shares a question after listening to Leanne Harwood's career story.
What do you think?Send Josiah a text
A few more resources:
If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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In this episode, we sit down with Lily Ackerman, founder and director of Ackerman Design Studios, to explore the transformative power of art in hospitality. With a background spanning luxury automobiles to fine art curation, Lily shares her unique insights on how design and art create memorable, joy-filled guest experiences. From personal influences and pivotal career moments to her innovative collaborations with emerging and established artists, Lily dives deep into the role of art as a tool for storytelling and connection in hospitality today.
Join us as we uncover how art can go beyond decoration to evoke emotion, build narratives, and strengthen relationships between guests and hospitality providers. Whether you're a hotelier, designer, or art enthusiast, this episode offers practical insights and inspiration on how to use art and design to craft spaces that truly resonate.
In This Episode, You'll Learn:
The Emotional Power of Art in Hospitality: Why art is more than an aesthetic choice and how it can forge lasting emotional connections with guests.Lily's Unique Path from Hospitality to Art: How Lily's family background in hospitality and her early career working with luxury brands like Ferrari shaped her approach to art and design.Storytelling Through Art: Discover how curated art can serve as a powerful storytelling tool, adding depth and personality to guest spaces.The Art of Curating for Connection: Insights on finding and selecting artists whose work aligns with a brand's values and the guest experience it aims to deliver.Practical Tips for Hospitality Leaders: How to begin incorporating art into your own spaces, from identifying the right pieces to creating a cohesive guest journey that feels both inspiring and authentic.Supporting Emerging Artists: Why working with up-and-coming artists can bring fresh perspectives and help build a unique brand identity that stands out.Send Josiah a text
This episode is brought to you with support from Hireology.
Check out our free masterclass with Hireology’s CEO, Adam Robinson: How To Hire Great People, Faster.A few more resources:
If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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In this episode, we explore a largely overlooked segment in the hospitality industry: kids, teens, and families. While many hotels focus on adult experiences, there’s a growing opportunity to cater meaningfully to younger guests.
Joining us today are Saar Shai and Alicia Zur-Szpiro, founders of Wanderland, the world’s first consultancy specializing in kids' and teens' guest experiences within the hospitality sector. With backgrounds in game design, toy innovation, and children’s publishing, Saar and Alicia bring a fresh perspective on designing engaging, imaginative, and memorable experiences that attract and retain families.In this episode, we cover:
Why Kids & Teens Matter: Saar and Alicia share insights into how younger guests influence family travel decisions, revealing stats and stories about the significant impact kids and teens have on trip planning, from hotel choices to brand loyalty.From Yo-Yos to Loyalty: A small gesture can make a big impression! Hear Alicia’s story of how a simple yo-yo gift became the highlight of a family trip, showcasing the power of small, thoughtful touches in creating loyalty among young guests.The Business Case for Kid-Friendly Hospitality: Discover why catering to young guests goes beyond amenities. From revenue potential to brand partnerships with kids' industries, there are strategic advantages for hotels willing to invest in family-friendly experiences.Designing for Different Ages: Not all kids are the same! The episode explores the nuances of catering to various age groups, including infants, kids, tweens, and teens, and why a tailored approach matters.Translating Game Design Principles to Hospitality: With backgrounds in game design, Saar and Alicia discuss how principles like creating anticipation, surprise, and continuity can be adapted to hospitality to engage young guests at every touchpoint.Send Josiah a text
This episode is brought to you with support from Hireology.
Check out our free masterclass with Hireology’s CEO, Adam Robinson: How To Hire Great People, Faster.A few more resources:
If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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In this special episode, we explore the transformative role of hospitality in bridging divides, fostering empathy, and building community across cultural and political lines. Listen for insights from recent conversations with hospitality leaders across the US and around the world who believe in hospitality’s ability to bring people together despite differences.
Ashli Johnson, Founder of Hospitality Hued: Ashli discusses how hospitality, when centered around serving others, can be a force for unity in both personal and professional spheres.Sarah Eustis, CEO of Main Street Hospitality: Sarah describes her hotel’s open-door policy that invites people from all walks of life, fostering inclusivity and meaningful dialogue.Jason Himber, CEO of MINA Group: Jason emphasizes how sharing a meal can break down barriers, facilitating open, relaxed conversations even in challenging circumstances.Christopher Hunsberger, COO of Appellation: Christopher reflects on the importance of diversity in hospitality, both within teams and among guests, as a way to build empathy and understanding.Charlie MacGregor, Founder of The Social Hub: Charlie speaks about creating safe spaces where people can express diverse perspectives and connect without fear of judgment.Kara Bartelt, GM of The Hoxton in Los Angeles: Kara discusses her hotel’s proactive involvement in the local community, helping to revitalize downtown Los Angeles through engagement and advocacy.Christopher Randall, Director of Community Impact at 21c Museum Hotel in St. Louis: Christopher shares how his hotel supports community empowerment through inclusivity and access to resources.Harsha L’Aqua, Founder of Saira Hospitality: Harsha reflects on her philanthropic journey inspired by Mother Teresa, discussing Saira's approach to combining hospitality with meaningful social impact.
In this episode, you'll hear from:Send Josiah a text
This episode is brought to you with support from Hireology.
Check out our free masterclass with Hireology’s CEO, Adam Robinson: How To Hire Great People, Faster.A few more resources:
If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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Today, we’re revisiting a conversation with a guest who has profoundly impacted me and, I believe, represents the true potential of hospitality. Craig Poole, a three-time Hilton Connie Award winner and the American Hotel and Lodging Association’s General Manager of the Year, has set an incredible example at the DoubleTree in Reading, Pennsylvania. His hotel excels financially and has redefined what it means to be a community cornerstone.
Craig’s story offers a powerful reminder of how hospitality can drive transformation—not only for guests but for employees and entire neighborhoods and cities. His work shows us that when we genuinely care for people, we inspire loyalty, change lives, and create long-lasting impacts on communities. Craig hires locally, often bringing in people who others might overlook, including those with past challenges. His approach to “second chance hiring” and deep community engagement has turned his hotel into a place of opportunity and pride for the city.
Listen in to hear how Craig has created a culture of selflessness, where “loving people where they’re at” goes hand-in-hand with business success. His vision is about more than just a hotel; it's about creating a place where people feel a part of, valued and supported. His words remind us that hospitality is about more than beds and meals—it’s about hearts and lives. Craig’s journey shows us that when we lead with purpose and stand behind our people, we create waves of positive change that ripple far beyond the walls of our businesses.
Also see: Follow Me and I Will Be Behind You (Craig's documentary)Send Josiah a text
This episode is brought to you with support from Hireology.
Check out our free masterclass with Hireology’s CEO, Adam Robinson: How To Hire Great People, Faster.A few more resources:
If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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In today’s episode, we’re joined by Jyoti Chopra, Chief People, Inclusion, and Sustainability Officer at MGM Resorts International, whose inspiring career journey has taken her from the iconic United Nations headquarters in New York to the vibrant world of Las Vegas hospitality. Jyoti’s path is anything but typical—starting as a journalism student surrounded by international diplomats, she eventually found her way into the hospitality industry, where she now leads MGM’s initiatives in human resources, inclusion, and environmental sustainability.
Whether you’re a hospitality professional or simply someone interested in the stories that define our industry, Jyoti’s journey offers profound lessons on the human side of hospitality, leadership, and the power of connecting with people from all walks of life.Listen to how Jyoti's unique background shapes her work at MGM Resorts and inspires her mission to make every moment count.
Send Josiah a text
This episode is brought to you with support from Hireology.
Check out our free masterclass with Hireology’s CEO, Adam Robinson: How To Hire Great People, Faster.A few more resources:
If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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What does it take to create a hotel restaurant that becomes a local culinary hotspot that guests can’t wait to experience—and locals can’t stop recommending? In this episode, we dive deep into the art and strategy behind creating unforgettable hotel dining experiences with the experts at Allday, a Milwaukee-based collective of hospitality innovators.
Our returning guest, Brigette Harenda, founder of B&Co., is joined by a powerhouse team: Chef Dan Jacobs, Top Chef finalist and co-owner of Milwaukee favorites DanDan and EsterEv; Brian Polster, Owner and Creative Director of Three Sixty; Ryan Foat, Project Director at Three Sixty; and Jeffrey Raddatz, Vice President at B&Co. Together, they reveal the secrets behind crafting dining spaces that attract loyal guests, build community, and amplify a hotel’s brand.
In This Episode, You’ll Learn:
The Power of Collaboration: How Allday brings together culinary, design, and branding expertise to deliver a seamless guest experience.Creating a Story-Driven Space: Why a strong narrative is essential for building a memorable dining environment that resonates with guests.Designing for Both Locals and Travelers: How to make your hotel’s restaurant feel like an authentic part of the neighborhood, drawing in locals while creating a unique experience for out-of-towners.The Allday Approach to F&B: Practical steps for planning, branding, and designing a cohesive dining space, from market research to operational flow.What Makes a Culinary Hotspot Last: Insights into building spaces that attract guests and resonate with the community over time.Whether you’re a developer planning a new build, a hotel manager looking to revamp your F&B program, or an aspiring hospitality entrepreneur, this episode is packed with actionable insights to help you create a dining de
Send Josiah a text
This episode is brought to you with support from Hireology.
Check out our free masterclass with Hireology’s CEO, Adam Robinson: How To Hire Great People, Faster.A few more resources:
If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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In this episode, Sarah Eustis, Founder and CEO of Main Street Hospitality Group, shares her story and vision for hotels that serve as community anchors.
Listeners will learn:
How Sarah built a company that balances creative innovation with operational excellence.Insights into hotel ownership structures and building lasting partnerships.The importance of aligning objectives and values in hospitality projects.Sarah's career journey from fashion to hospitality leadership.The concept of "dynamic stability" and how it guides her leadership approach.Strategies for responsible growth and maintaining brand integrity.The opportunity for creating places that enable meaningful connections.Mentions:
Main Street HospitalityRed Lion InnIndependent Lodging CongressPinnacleFulcrum HospitalityRalph LaurenGap IncLimited BrandsThe Creative Priority by Jerry HirshbergCanoe Place InnHotel DownstreetSend Josiah a text
This episode is brought to you with support from Hireology.
Check out our free masterclass with Hireology’s CEO, Adam Robinson: How To Hire Great People, Faster.A few more resources:
If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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In this episode, Elizabeth Harlow, Chief Brand Officer at Sonesta Hotels, shares how she creatively partnered with Rolling Stone magazine to bring unique live music experiences to their guests and communities.
How the collaboration between Sonesta Hotels and Rolling Stone beganRolling Stone's Musicians on Musicians series - and its activation at Sonesta HotelsExamples of live music events held in Chicago and MiamiThe potential for hotels to be "cultural conversation platforms"Insights on the rise of brand partnerships
Listen now to learn:Send Josiah a text
This episode is brought to you with support from Hireology.
Check out our free masterclass with Hireology’s CEO, Adam Robinson: How To Hire Great People, Faster.A few more resources:
If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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In this episode, Jamelia Lehn, Chief Financial Officer at SPIRE Hospitality, shares why she took her teams on a field trip and the surprising lessons they learned.
The importance of connecting accounting teams with hotel operations.How understanding hotel operations can lead to more accurate financials.The structure and preparation involved in organizing site visits.Feedback from both the accounting team and hotel staff on the visits.The impact of these visits on relationships and communication between teams.How such initiatives can attract interest from hotel owners and potential clients.Check out Jamelia's post on LinkedIn, which we referenced about this trip.
Send Josiah a text
This episode is brought to you with support from Hireology.
Check out our free masterclass with Hireology’s CEO, Adam Robinson: How To Hire Great People, Faster.A few more resources:
If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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In this episode, Gwen Mills, President of Unite Here, shares insights into the ongoing hotel worker strikes across the United States, the asks they have, and the broader implications for the hospitality industry.
The motivations behind the hotel worker strikesThe impact of COVID-19 on the hospitality industry and how it has affected workersThe process Unite Here uses to determine appropriate pay and working conditionsThe challenges hotel workers face due to cost of living increases in major citiesThe importance of investing in hospitality workers for the long-term success of the industryThe role of hotel owners and management companies in addressing workers' demandsThe evolving dynamics between hotel owners, management companies, and workers
Listen now to learn:Also check out: What Hotel Workers on Strike Told Me in San Francisco - Josiah Mackenzie
Send Josiah a text
A few more resources:
If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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In this episode, Elizabeth Harlow, Chief Brand Officer at Sonesta Hotels, shares her insights on maintaining a personal touch in the hospitality industry and recounts a memorable story that exemplifies true hospitality.
The importance of focusing on the individual in hospitality.How personal attention can create lasting memories for guests.Why the term "heads in beds" diminishes the true value of hospitality.The impact of hospitality on all travel experiences.Strategies for staying connected to the spirit of hospitality despite dealing with large-scale data and operations.
Listen to learn:Send Josiah a text
This episode is brought to you with support from Hireology.
Check out our free masterclass with Hireology’s CEO, Adam Robinson: How To Hire Great People, Faster.A few more resources:
If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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This episode is brought to you with support from Hireology. Check out our free masterclass: How To Hire Great People, Faster.
How strong collaboration between finance and human resources can turn big ideas into measurable impact.The importance of aligning human capital with financial capital to make a hospitality business thrive.The introduction of digital dashboards for real-time workforce data at MGM Resorts.The creation and benefits of one of the industry's first paid sabbatical programs.The role of top leadership in championing learning and development initiatives.How to make a compelling business case for investing in people and organizational programs.
In this episode, Jyoti Chopra, the Chief People, Inclusion, and Sustainability Officer at MGM Resorts International, shares insights into her powerful partnership with the company's CFO and how they have aligned their finance and human capital strategies to drive significant change.
Listen to learn:Send Josiah a text
This episode is brought to you with support from Hireology.
Check out our free masterclass with Hireology’s CEO, Adam Robinson: How To Hire Great People, Faster.A few more resources:
If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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This episode is brought to you with support from Hireology. Check out our free masterclass: How To Hire Great People, Faster.
How MGM Resorts overhauled its hiring strategies from one-size-fits-all fairs to specialized events.The importance of flexibility and well-being for employees post-pandemic.Innovative recognition programs like "years of service" pins and Showstoppers Awards.The impact of the "Ask the CEO" program and Courageous Conversations series at MGM.The introduction of the World of Well-being (WOW) initiative.The role of employee engagement surveys in understanding and improving employee satisfaction.The MentorcliQ program for pairing employees with mentors.
In this episode, Jyoti Chopra, the Chief People, Inclusion, and Sustainability Officer at MGM Resorts International, shares insights on transforming hiring strategies and employee engagement in a rapidly changing world.
Listen to learn:If you liked this, you may also enjoy our other conversation: Why MGM Brought in Microsoft, IBM & Workday To Teach Our Teams - Jyoti Chopra, MGM Resorts
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This episode is brought to you with support from Hireology.
Check out our free masterclass with Hireology’s CEO, Adam Robinson: How To Hire Great People, Faster.A few more resources:
If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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