Episodes
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How can insurers make accurate loss estimates before adjusters are on the ground, and why does it matter?
In this episode, Matthew Grant speaks with Will Bonner, Chief Operating Officer at McKenzie Intelligence Services (MIS), about how the company uses satellite data, open-source intelligence and human expertise to deliver early insights on catastrophic events. From wildfires in California to civil unrest in the Pacific, the conversation explores how insurers are responding faster, setting more accurate reserves and navigating uncertainty in real time.
The episode also highlights the practical challenges of relying on public data sources, the growing role of brokers in geospatial intelligence and how MIS transitioned from a centrally funded Lloydâs service to a solution used by 80% of syndicates. With real-world examples and lessons from other domains like defence and disaster response, this is a grounded look at what it takes to turn raw data into operational decisions.
Key Talking Points:
Intelligence before access â how MIS delivers building-level damage assessments before roads reopen or planes can flyFrom imagery to insight â why expert human analysis still outperforms automation in post-disaster responseScaling trust â what it takes to become a Lloydâs elective service for catastrophe intelligenceFrom fires to frontlines â how MIS tracks 50,000+ buildings in wildfire zones to anticipate claims before theyâre filedBeyond Lloydâs â what global carriers and brokers are asking for as MIS expands into the US and beyondStress-testing your stack â why reliance on single public datasets could leave insurers exposed in 2025Real-time relevance â how MIS is turning horizon scanning into an actionable, insurer-led signal layerExperiment, iterate, evolve â what MIS has learned from testing edge ideas like mobile phone data and evacuation mappingIf you like what youâre hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Will Bonner on LinkedIn to start a conversation!
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
List the types of natural and man-made events MIS monitors, from wildfires to geopolitical conflicts.Specify how reliance on single-source public datasets could create systemic risks for insurers.Identify the workflows and use cases where insurers benefit most from horizon scanning and rapid event monitoring.If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 354 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
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What if underwriters could instantly triage submissions and reduce time spent on repetitive admin, without changing how they work?
Matthew Grant speaks with Matt McGrillis, Co-founder and Chief Product Officer at Send, to explore how the companyâs underwriting workbench is embedding AI into core workflows to help underwriters write more business, more profitably.
Now on its third feature with InsTech, Send has evolved from an early-stage start-up to one of the UKâs leading underwriting platforms. Matt shares how Sendâs latest innovations including agent workflows and AI-powered triage, are making decision-making faster all while running quietly behind the scenes.
Key Talking Points
How Send is digitising complex underwriting workflows to reduce friction and increase speed.How agent workflows are breaking down underwriting into manageable AI-driven tasks.Sendâs triage tools helping underwriters prioritise high-value business in real-time.Why GenAI is less about disruption and more about quiet, seamless transformation.How Send balances âbuild v buyâ to offer agility without sacrificing functionality.Why clients working with Send are seeing faster quote turnaround and improved broker response.The importance of automating the âboring bitsâ so underwriters can focus on value.Mattâs prediction on why AI agents and not flashy features will drive the next wave of adoption.If you like what youâre hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Matt McGrillis on LinkedIn to start a conversation!
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
Describe how AI agents are transforming underwriting workflows by automating repetitive tasks and enabling faster decision-making.Specify the types of underwriting tasks best suited for AI agents and automation.Identify key challenges insurers face when adopting AI tools and how Send supports clients through that transformation.If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 353 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
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Episodes manquant?
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Attracting and retaining talent in the London Market is an evolving concern, with the PwC CEO Survey revealing that 93% of respondents either recognise the need to change or are already adapting their strategies to address it. Letâs discuss how!
In this special podcast episode done in partnership with PwC, we invited Anna Craston, Senior Manager, to host a panel discussion to explore the critical trends shaping talent management in the London insurance market.
Sheâs joined by fellow PwC colleague Simone Ritson, Phoebe Thomas from CFC, Jacinta Chiang from WTW and Alfie Holt from Marco Capital to share their firsthand experiences and insights.
Together, they discuss how companies can build inclusive cultures, the shifting expectations of new talent and what organisations must do to stay competitive in a rapidly evolving landscape. This episode dives deep into why attracting diverse talent is just the beginning and why inclusion, development and purpose are the real keys to retention.
Key talking points:
Understand why changing employee expectations are reshaping the London insurance market.Learn how AI, automation, and technology are driving new workforce capabilities.Explore the historic challenges in attracting diverse talent to the London market â and how that's starting to change.Examine the impact of culture, career growth, and leadership development on employee retention.Discover the importance of outreach programs to schools and universities in broadening insurance career awareness.Hear why inclusion, not just diversity, is critical for long-term workforce engagement.See how mentorship, reverse mentoring, and visible career pathways can support retention.Get practical ideas for fostering inclusion, from flexible working to cultural days and accessible networking events.For more information, you can read PwCâs Transforming the London Market report.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
Describe the current challenges and evolving expectations around attracting and retaining talent in the London market.Explain how diversity and inclusion initiatives can move from hiring strategies to meaningful cultural change that fosters retention.Identify the most effective strategies companies can use to make the London insurance market more appealing to diverse, next-generation talent.If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 351 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
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The ultimate insurtech podcast crossover.
In this episode, Matthew Grant is joined by Rob Beller and Lee Boyd, co-hosts of the FNO: InsureTech Podcast, for a cross-continental conversation on what theyâve learned after more than 300 episodes spotlighting insurance innovation. Rob and Lee share insights from their day jobs at Alacrity Solutions and discuss the realities of claims management in the US, the cultural differences they notice when visiting the London Market and why podcasting has become one of their most valuable tools for professional growth.
Also joining the conversation is InsTechâs own Zoja, stepping from behind the mic to offer her take on what makes a great guest and why we still donât hear enough female voices on insurance podcasts.
Whether youâre new to podcasting, thinking of launching your own, or just looking for a better way to understand the insurance ecosystem this episode is full of practical takeaways, thoughtful reflections and just a little bit of holiday light-show talk.
Key Talking Points
Building the FNO InsureTech Podcast: how a marketing idea became a 300-episode archive From Texas to California to London: Rob and Lee reflect on the cultural contrasts between US and UK insurance marketsHow podcasting helps build relationships and shape industry perspectivesDefining a great guest: why passion, personality and storytelling beat corporate scriptsPodcasting as learning: how hosting guests has improved leadership skills and business understandingBehind the mic: tips for being a good guestThe power of partnership: how two co-hosts keep things creative, balanced and funIndustry outlook: one prediction each for how AI, customer experience and economic change will shape the year aheadAdvocating for diversity:why we need to hear more female voices on insurance podcastsThink big, start small: why building global networks starts with showing up, listening and sharing ideasIf you like what youâre hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Rob Beller and Lee Boyd on LinkedIn to start a conversation!
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
List the qualities that make a guest engaging and memorable on an insurance podcast.Define the role of podcasting in creating community and promoting innovation within insurance.Specify the differences between UK and US insurance markets from the perspective of claims professionals.If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 351 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
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Where tariffs bring chaos, ChAI brings cover.
In this episode, Robin Merttens speaks with Tristan Fletcher, co-founder and CEO of ChAI, about how his team is using financial market techniques and AI to build insurance products that protect manufacturers from volatile input costs. What began in the world of hedge funds and speculative trading is now helping companies like recyclers and food manufacturers hedge against unpredictable raw material prices.
Tristan explains how ChAI is transforming techniques once reserved for professional traders like satellite imagery, shipping data and price forecasting, into insurance-backed protection for real-world businesses. He also shares the story behind ChAIâs first deal, the long journey to secure reinsurance capacity and the challenge of winning over regulators.
This is an episode about pricing innovation, resilience in turbulent markets and what the insurance industry can do to keep pace with uncertainty. Plus, youâll learn a new word: Eigenzeitâand it might just reshape how you think about timing in insurance.
Key Talking Points
Democratising financial tools: why ChAI is bringing hedge fund-style analytics to manufacturersTurning speculation into protection: how AI price forecasting powers a new insurance productFrom cocoa to copper: insuring raw material volatility in food, packaging and recycling sectorsStructuring the product: how ChAI created insurance that mirrors price hedging without regulatory red flagsRegulatory hurdles: overcoming concerns about market risk and building legal confidence in a new modelFirst deal breakthrough: how ChAI secured capacity from a major US reinsurer and wrote its first riskESG implications: how the product supports the circular economy and reduces stockpilingThe US vs the UK: why American risk carriers moved faster to back the productMarket appetite â how volatility and geopolitical shocks like tariffs are driving inbound demandFrom startup to scale: why ChAI now needs more brokers, insurers and customers on boardIf you like what youâre hearing, please leave us a review on whichever platform you use or contact Robin Merttens on LinkedIn. You can also contact Tristan Fletcher on LinkedIn to start a conversation!
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
Measure the potential benefits of price volatility protection on supply chain resilience and inventory management.Define the role of reinsurance in enabling innovative risk-transfer solutions like raw material price insurance.Identify the sectors and commodity risks best suited to ChAIâs product, including recycling, packaging and FMCG manufacturing.If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 350 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
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What does it take to build a wildfire prediction model that not only outperforms physics-based approaches but also fits seamlessly into underwriting?
In this episode, Matthew Grant is joined by Sarah Russell, General Manager at Bellwether â a climate-focused moonshot from Google X â to explore why wildfires are the ideal proving ground for next-generation insurance analytics.
This isnât, however, just another conversation about AI potential. Sarah explains why wildfire risk fits machine learning better than traditional methods, how Bellwether is helping insurers find overlooked low-risk zones and why explainability, not black-box brilliance, is key to adoption. She also shares whatâs next â from agentic AI to Severe Convective Storm models â and what the industry needs to be ready for.
Key Talking Points:
Wildfires as a moonshot â why Bellwether started with wildfire risk to build a prediction engine for the EarthFrom physics to AI â how machine learning outperforms traditional models in dynamic, data-heavy environmentsSpotting opportunity, not just risk â how Bellwether identifies low-risk zones that other models overlookReal-time data, real underwriting gains â delivering a 10% loss ratio improvement for a Lloydâs carrierBeyond black boxes â using explainable AI to justify counterintuitive predictions and build trustThe end of the âyak shaveâ â how agents and large models will reshape insurance workflows and tech stacksFrom geospatial to generative â where Bellwether is heading next with severe convective storm modellingWorking with the experts â why collaboration with scientists and government agencies remains criticalIf you like what youâre hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Sarah Russell on LinkedIn to start a conversation!
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
List the key environmental and structural factors that contribute to low wildfire riskDefine the role of large models and their ability to handle uncertainty in climate risk assessmentIdentify the advantages of using AI to uncover underappreciated low-risk zones in high-exposure regionsIf your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 349 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
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What does it take to fundamentally rethink how specialty insurance is traded, structured and scaled?
In this episode, Robin Merttens is joined by Jeff Radke, co-founder and CEO of Accelerant, for a deep dive into the mechanics of a rapidly growing risk exchange thatâs quietly reshaping the MGA and MGU landscape. It has been three years since Jeff joined us on the InsTech podcast, and even Accelerant has radically evolved as a business.
This isnât, however, just another technology story. Jeff shares frank insights on building trust in a data-driven ecosystem, how Accelerant has used AI to make tangible portfolio improvements and why he believes platform-based risk trading will become the dominant model for specialty lines. Unlike many other discussions about AI in insurance, this episode focuses on whatâs already working â from subrogation improvements to portfolio optimisation.
Thereâs also a broader message here: about stepping back to see how much the market has changed and why the next evolution may already be underwayâŠ
Key Talking Points
Building a global risk exchange â how Accelerant connects specialty MGAs and MGUs with capacity through a single, scalable platformThe value of long-term partnerships â why Accelerant provides five-year capacity commitments and expects transparency in returnFrom niche to global â supporting 200+ underwriting teams across 20 countries and over 225 specialty productsApplying AI where it matters â reducing loss ratios and boosting subrogation with machine learning and large language modelsCost leadership in a softening market â why expense ratio advantage trumps rate cycles in SME and specialty risksLooking ahead â how AI is reshaping roles, workflows and the entire insurance value chainThe rise of risk exchanges â why specialty insurance is following the same path as bonds, mortgages and equitiesStaying ahead â why Accelerant is focused on evolution, not just competitionIf you like what youâre hearing, please leave us a review on whichever platform you use or contact Robin Merttens on LinkedIn. You can also contact Jeff Radke on LinkedIn to start a conversation!
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
Describe how a modern risk exchange connects specialty underwriters with capital providers.Identify the signs of systemic evolution in the insurance industry that indicate a shift toward platform-based models.Define the concept of a two-sided risk exchange and its advantages over traditional capacity models.If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 348 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
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From our Exponential Risk breakout session, to joining us on InsTech podcast - this week we are spotlighting Neena Saithâs valuable discussion on the science of resilience.
Resilience is a familiar term in insurance, often associated with mitigating risk and protecting against natural disasters. But what about resilience at a personal level? How can individuals in high-pressure roles manage stress effectively and maintain their well-being?
In this episode, Matthew Grant brings back Neena Saith, a former colleague and catastrophe risk analyst turned stress and resilience specialist, about the importance of managing personal stress in the workplace. Neena shares her journey from catastrophe modelling to working with individuals and organisations to help them recognise, understand and address stress.
Together, they explore the physical and psychological impacts of stress, how organisations can create a healthier work culture and practical techniques for managing stress in high-pressure environments.
Further resources connected to the conversation:
Anxiety Rx by Dr. Russell Kennedy â exploring the mind-body connection in managing anxietyWhen the Body Says No by Dr. Gabor MatĂ© â understanding the link between stress, emotions and physical healthNeenaâs website: www.neenashealing.com â for coaching, group programs and corporate workshopsHow to Meet Yourself by Dr Nicole LePera - an interactive workbook designed to help every reader uncover their authentic self.Connect with Neena on LinkedIn: Neena SaithKey Talking Points
The missing conversation in insurance â why workplace stress and personal resilience matter just as much as risk modelingRecognising stress cycles â understanding how the body responds to stress and how to complete the stress cycle for recoveryMind-body connection â how unresolved stress manifests physically and why mental and physical health cannot be treated separatelyBuilding awareness â learning to recognize personal stress triggers and early warning signs before they escalatePractical techniques â breathing exercises, movement, and micro-breaks to reduce stress and improve resilienceOrganisational responsibility â how companies and managers can support employees by fostering open conversations about stressPersonal responsibility â setting boundaries, managing workload, and creating habits that support long-term resilienceBeyond the workplace â the impact of work-related stress on personal relationships and how to navigate itIf you like what youâre hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Neena Saith on LinkedIn to start a conversation!
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
Describe how stress affects both the mind and body and why resilience is essential in high-pressure environmentsExplain the concept of the stress cycle and the importance of completing it for long-term well-beingList practical techniques for reducing stress in daily work life, including breathing exercises and movement strategiesIf your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 347 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
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The insurance industry is at an inflection pointâlegacy processes are still widespread, yet AI and automation are enabling smarter, more efficient workflows. But how do insurers cut through the noise and apply technology in a way that truly transforms their operations?
In this episode, Matthew Grant sits down with Nigel Walsh, newly appointed at ServiceNow, to discuss how AI, digital agents and workflow automation are reshaping insurance. With 500 insurers already using ServiceNow, Nigel shares why he joined, what ServiceNow does beyond IT service management, and how its AI-powered workflows are tackling the industryâs âmessy middle.â
Key Talking PointsAI-driven insurance workflows â how ServiceNow is helping insurers streamline underwriting, claims and customer service beyond traditional IT service management.Agentic AI in action â the role of digital agents in automating insurance processes, reducing inefficiencies and enhancing decision-making.The changing face of VC funding â why AI is reshaping startup strategies, reducing team sizes and altering investment dynamics.Bridging the data gap in catastrophe insurance â lessons from California wildfires and the challenge of accurately assessing risk and rebuilding costs.Enhancing claims efficiency with AI â how insurers can leverage automation to improve claims workflows and customer experience.Navigating insurance thought leadership â the challenge of cutting through LinkedInâs noise and building meaningful industry conversations.AI adoption in 2025 and beyond â the rise of digital workers, the evolution of enterprise AI and the potential for insurers to orchestrate thousands of agents.If you like what youâre hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Nigel Walsh on LinkedIn to start a conversation!
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
Explain the evolving role of AI in the insurance industry, including its influence on venture funding and business models.Define the challenges insurers face in catastrophe modeling and data accuracy for risk assessment.Identify the potential applications of AI-driven orchestration platforms in improving enterprise-wide insurance operations.If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 345 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
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The automotive industry is undergoing a transformationâelectrification, changing ownership models and evolving customer expectations are reshaping the market. But how does insurance fit into this shift?
In this episode, Robin Merttens speaks with Nimeshh Patel, CEO of Wrisk, about how the company is helping major automotive brands embed insurance seamlessly into the car-buying journey.
With a customer-first digital experience, Wrisk enables instant, hassle-free insurance at the point of sale, eliminating outdated manual processes.
The discussion also covers Wriskâs international expansion, its Series B fundraising and why the company focuses on collaboration rather than disruption in the insurance ecosystem.
Key Talking PointsEmbedded insurance at the point of sale â how Wrisk makes car insurance frictionless for customersWhy âOriginal Equipment Manufacturer (OEMs) care about insurance â supporting after-sales revenue, finance uptake and customer retentionScaling success with global automotive brands â from BMW to Mercedes-Benz, how Wrisk is powering insurance for top manufacturersThe power of quiet ego â why Wrisk has focused on collaboration rather than disruptionExpanding beyond the UK â launching a European MGA and the roadmap for international growthThe Series B strategy â raising funds to scale technology, data capabilities and global operationsThe future of automotive insurance â could Wrisk eventually take on risk itself and build OEM-backed captives?If you like what youâre hearing, please leave us a review on whichever platform you use or contact Robin Merttens on LinkedIn. You can also contact Nimeshh Patel on LinkedIn to start a conversation!
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
Describe how embedded insurance enhances the vehicle purchasing experience by integrating seamless coverage at the point of sale.Explain why collaboration between insurers and OEMs is critical to the success of embedded insurance models.Define the role of a managing general agent (MGA) in enabling scalable, brand-aligned insurance solutions for automotive manufacturers.If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 345 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
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Agentic AI - the buzzword of 2025. But what is it and how can it help claims?
The insurance industry has long struggled with manual, time-consuming claims processes that create bottlenecks and put pressure on adjusters. Now, Agentic AI is emerging as a solution: automating administrative tasks and enabling claims teams to work faster and more efficiently.
In this episode, Matthew Grant speaks with Robin Roberson, co-founder of Agentech, about how digital agents are reshaping claims handling. By leveraging Agentic AI, Agentech is reducing processing time from 30 minutes to 30 seconds, enhancing subrogation workflows and helping insurers streamline claims without removing human expertise.
Robin, a veteran in InsurTech and former WeGoLook founder, shares her journey from launching startups to pioneering AI-driven claims solutions. She also discusses why mentorship is crucial for new entrepreneurs, how working with design partners ensures AI solves real-world problems and why reducing adjuster burnout is a core focus of Agentech.
Key Talking Points:
The rise of Agentic AI â how digital agents are reshaping claims handling and automating administrative tasksFrom 30 minutes to 30 seconds â how AI is streamlining pet insurance claims processing and boosting efficiencyAI-powered subrogation â identifying recovery opportunities and reducing claims leakage with automated analysisThe role of design partners â why collaboration with insurers is key to building AI solutions that solve real-world problemsImproving adjuster productivity â how Agentechâs AI-driven approach is reducing workload and preventing burnoutThe future of AI in claims â exploring voice-enabled AI, smart routing and automation for catastrophe responseLessons from a serial entrepreneur â Robinâs insights on launching startups, scaling innovation, and finding the right market fitIf you like what youâre hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Robin Roberson on LinkedIn to start a conversation!
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
Specify how AI-powered subrogation tools help insurers identify recovery opportunities and reduce claims leakage.Define the concept of Agentic AI and how it differs from traditional AI and generative AI in insurance applications.Identify the future trends in AI-driven claims processing, including voice-enabled AI and smart claims routing.If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 344 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
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Traditional underwriting is evolving, and AI-powered platforms are leading the charge. In this episode, Robin Merttens speaks with Will Ross, CEO and Co-founder of Federato, about how their RiskOps platform is helping insurers make smarter, faster underwriting decisions.
Federato enables underwriters to triage submissions, prioritise in-appetite risks and streamline workflows using AI-driven insights. Will shares how his background in wildfire modelling led to the creation of Federato, how underwriters spend more time on the right risks post-implementation and why the companyâs rapid growth is a testament to the industry's appetite for smarter portfolio management.
The discussion also covers Federatoâs recent $40 million USD Series C funding, its expansion into the UK market and how the RiskOps approach is catching on as a fundamental shift in underwriting strategy.
Key Talking Points:
The RiskOps mindset â bringing portfolio-level intelligence to risk-by-risk decision-makingHow AI prioritises in-appetite and winnable risks for underwritersAutomating submission workflows to cut response times by up to 89%The impact of RiskOps adoption on quote volumes and portfolio performanceWhy Federato has seen 3x year-over-year growthThe UK market opportunity â differences in tech adoption and underwriting strategiesThe story behind Federatoâs $40M Series C raise and the role of StepStone GroupExpansion plans and the future of AI-driven underwritingIf you like what youâre hearing, please leave us a review on whichever platform you use or contact Robin Merttens on LinkedIn. You can also contact Will Ross on LinkedIn to start a conversation!
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
List the key benefits of AI-powered underwriting, including improved risk selection and faster submission processing.Specify how Federatoâs platform helps underwriters identify and prioritize in-appetite and winnable risks.Define the significance of Federatoâs expansion into the UK and the challenges of technology adoption in the market.If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 343 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
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AI-driven automation is transforming how insurers process data, streamline workflows and improve decision-making. In this episode, Robin Merttens speaks with Graeme Asquith, UK Managing Director at mea Platform, about how AI-powered document ingestion is changing the game for underwriting and claims.
With advanced machine learning models trained on millions of insurance documents, mea platform enables insurers to extract key information instantlyâreducing manual processing, improving accuracy and accelerating business decisions. Robin and Graeme also discuss the rise of algorithmic underwriting, the role of AI in digital distribution and whatâs next for the insurance industry as automation becomes a competitive necessity.
Key Talking Points:
From consulting to AI â Graeme's career path and transition into insurance technologyHow mea platform extracts data from insurance documents using AI and machine learningAutomating underwriting workflows â turning unstructured data into actionable insightsThe rise of AI-driven ingestion â why itâs becoming a must-have for insurersThree approaches to document processing â build, generic IDP, or insurance-specific AISpeed and accuracy â how mea achieves high extraction precision out of the boxScaling AI in insurance â implementing solutions quickly without heavy IT investmentBeyond ingestion â how automation and intelligence are shaping underwriting and claimsPartnering for success â meaâs collaborations with Lloydâs, Accenture, and Solos ConsultingThe future of insurance AI â from digital trading to algorithmic underwriting and beyondIf you like what youâre hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Graeme Asquith on LinkedIn to start a conversation!
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
Specify the differences between generic document processing tools and insurance-specific AI solutions.Define the challenges insurers face in handling unstructured data and the benefits of automation.List the key inefficiencies in manual data extraction and how AI-powered solutions address them.If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 342 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
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From manual data entry to slow underwriting decisions, inefficiencies in broker management have long been a challenge for the commercial insurance industry. But what if brokers could streamline data collection, enhance risk assessment and seamlessly connect with underwriters in real time?
In this episode, Robin Merttens speaks with Alex Cardona, CEO and Co-founder of Recorder, a company building the next generation of broker management software. After a successful exit from Codat, a financial data infrastructure business, Alex and his team are applying their expertise to insuranceâhelping brokers replace outdated workflows with automation, APIs and structured data.
Key Talking Points:
How Recorder is addressing inefficiencies in broker managementWhy traditional broker workflows create data bottlenecks for insurersThe role of APIs in modernising commercial insuranceHow automated data ingestion can improve underwriting accuracyThe importance of standardizing risk data for brokers and carriersChallenges in adoption and how Recorder is overcoming industry resistanceInsights from Alexâs journey at Codat and lessons applied to RecorderWhy brokers are the key drivers of change in insurance distributionHow Recorder is scaling without heavy venture capital investmentIf you like what youâre hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Alex Cardona on LinkedIn to start a conversation!
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
List the key inefficiencies in traditional broker workflows that slow down risk assessment and underwriting.Define the challenges brokers face in manual data processing and how technology is addressing these issues.Explain why brokers are central to driving innovation in insurance data infrastructure and connectivity.If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 341 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
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Satellite imagery is revolutionising the way insurers assess risk, track disasters and provide coverage. In this episode, Matthew Grant speaks with Berend de Jong, Global Insurance & Finance Lead at Planet Labs, about how high-resolution satellite imagery and geospatial data are reshaping the insurance industry.
With a fleet of over 200 satellites capturing daily images of the Earth's surface, Planet Labs enables insurers to enhance flood and wildfire risk modeling, parametric insurance solutions and pre/post-loss assessments.
The conversation explores real-world applications, including how instant satellite imaging played a key role in analysing the Los Angeles wildfires and German floods, and how parametric insurance providers like Floodbase leverage satellite data to develop innovative flood coverage solutions.
Key Talking Points
From consulting to satellites â Berendâs career journeyHow Planet Labsâ 200+ satellites capture daily Earth imageryThe power of high-resolution imaging â down to 30-40 cmTasking satellites on demand â costs, speed, and accessibilityOptical vs. SAR satellites â when to use each technologyLos Angeles wildfires case study â tracking fire progression in real timeGerman floods case study â distinguishing between river and rain-driven floodsParametric insurance in action â partnerships with AXA, Swiss Re, and FloodBaseUnderwriting & claims insights â using satellite data for smarter decisionsThe future of satellite data â affordability, accessibility, and evolving use casesIf you like what youâre hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Berend de Jong on LinkedIn to start a conversation!
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
Describe how high-resolution satellite imagery supports risk assessment, underwriting, and claims management in insurance.List the key differences between optical satellites, SAR (Synthetic Aperture Radar) and passive microwave technology in data collection.Identify the real-world applications of satellite data through case studies, including Los Angeles wildfires and German floods.If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 340 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
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How is generative AI changing the way insurers workâand think?
In this episode, Matthew Grant sits down with Bob Pick, EVP Chief Information Officer at Tokio Marine North American Services and Group Deputy Chief Information Technology Officer for Tokio Marine Group, to explore the real-world impact of generative AI in the insurance industry.
From streamlining underwriting decisions to detecting fraud and automating operational processes, Bob explains how Tokio Marine is using AI to address both everyday challenges and complex, global demands. Balancing innovation with responsibility, the conversation sheds light on what AI canâand canâtâdo for insurers today.
If youâve ever wondered how generative AI works in practice, or what it means for the future of insurance, this episode offers clear and thought-provoking insights.
Key Talking Points:
The evolution of generative AI â from revolutionary tech to practical applicationsClassic AI vs. generative AI â understanding the differenceAdvisory tools like Microsoft Copilot â where they fit into the workflowCase studies from Tokio Marine â submission analysis and claims fraud detectionDevelopment tools â automating back-end processes with generative AIRisk management â balancing innovation with safeguarding data and complianceTools of the trade â Microsoft Copilot, Grok, and other favouritesLooking ahead â evolution or revolution in the next 1-3 yearsIf you like what youâre hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Bob Pick on LinkedIn to start a conversation!
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
Describe how generative AI is transforming key processes in the insurance industry, such as underwriting and fraud detection.List the practical applications of generative AI discussed in the episode, including submission analysis, backend automation and global translation.Specify the differences between classic AI and generative AI, and their respective roles in insurance.If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 339 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
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How is technology redefining supply chain insurance and resilience in a changing world?
Parsyl is combining innovation, data and ambition to transform the way essential supply chains are insured. Robin Merttens speaks with Alex Haar, Co-founder and Chief Product Officer at Parsyl, about the companyâs impressive growth, their $20M Series C funding and the advanced technologies powering their solutions. From leveraging AI and IoT to expanding into non-perishable cargo, Parsyl is building a future where insurers and businesses can better predict, price and mitigate risks across global supply chains.
Key Talking Points:
From tech startup to global supply chain insurer â Parsylâs journey$20M Series C funding led by Lightsmith Group â what it means for ParsylEssential supply chains â focusing on food, life sciences, and renewable technologiesThe role of AI â predictive models and generative AI powering underwritingIoT in action â real-time data for monitoring and managing risksData partnerships â leveraging Lineage and other innovative sourcesThe underwriterâs role â blending expertise with cutting-edge toolsPreparing for the future â expanding in the U.S. and launching new productsResilience to climate change â Parsylâs mission to protect critical supply chainsIf you like what youâre hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Alex Haar on LinkedIn to start a conversation!
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
Explain how generative AI enhances efficiency in submission processing and underwriting workflows.Define the role of predictive models in improving underwriting accuracy and claims outcomes.Identify the cultural and organisational factors critical to successfully implementing data-driven insurance solutions.If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 338 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
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In this episode, Matthew Grant sits down with Adrian Coupland from Earnix to explore the findings of its latest industry report, An Industry at a Crossroads. They discuss how insurers are adapting to modern challenges, from navigating compliance to leveraging real-time analytics. With a focus on modernisation and competition, Adrian shares insights into how technology and data are reshaping the insurance landscape, empowering businesses to move faster and make smarter decisions.
This conversation offers a glimpse into how insurers can stay ahead in a complex, evolving market while addressing regulatory pressures and increasing customer expectations.
Key Talking Points:
From legacy systems to agile ecosystems â modernizing insurance.Insights from Earnixâs Industry at a Crossroads report.Real-time data and analytics â leveraging external and internal insights.The compliance conundrum â challenges and opportunities for innovation.Streamlining underwriting and pricing rule changes with Earnix.Proof of value â how Earnix helps insurers test and adopt technology.Staying competitive â advice for insurers planning for 2025 and beyond.Embracing AI and data-driven decision-making â the path forward.If you like what youâre hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Adrian Coupland on LinkedIn to start a conversation!
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
Measure the significance of reducing underwriting rule change timelines on operational efficiency.Explain the regulatory and compliance factors shaping the adoption of AI and machine learning in insurance.Define the differences between legacy monolithic systems and agile ecosystems in insurance operations.If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 337 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
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In this special first episode of 2025, Zoja takes the hosting seat to ease us back into work and life post-New Year with a reflective and forward-looking conversation. Hereâs what you can expect:
2024 Highlights: A look back at InsTech's key themes, including the growing buzz around catastrophe modeling and exposure management. Zoja shares insights from the yearâs most popular webinars, including:Know Your Models: An Underwriterâs Guide to Flood Modelling (in collaboration with Fathom).JBA Risk Managementâs session on lessons learned from five years of flood modeling.Flood modeling emerged as a standout topic, highlighting its importance as the second-largest driver of insured losses globally.Top Podcasts of 2024:James Orchard (QBE Ventures): Exploring investment strategies for the year ahead.Marcus Ryu (Guidewire): A personal journey into entrepreneurship and building a globally recognized company.Nicola Turner (Scrub AI): From underwriter to founderâa compelling narrative of innovation.Munich Reâs parametric experts: Insights into cutting-edge work in parametric risk management.Whatâs Ahead in 2025:Exponential Risk London: InsTechâs inaugural two-day conference on March 4-5, a culmination of a yearâs work on catastrophe risk and exposure management.New Members Spotlight: Meet ClaimSorted, Bellwether, Grappler, OIP Robotics, Coherent, Recordr, Guy Carpenter and Federato âall new additions to the InsTech community.Join Zoja as she celebrates the successes of 2024, previews whatâs coming in 2025 and shares her personal podcast recommendations to kick off the new year.
Thank you for your continued support, and see you next Sunday!
If you like what youâre hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Hasani Jess on LinkedIn to start a conversation!
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
Identify the new InsTech members and their potential contributions to the insurance and technology ecosystem in 2025.List the key themes and standout topics from InsTechâs 2024 events, including popular webinars and podcasts.Specify the primary goals and expected outcomes of the Exponential Risk London conference in March 2025.If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 336 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
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Matthew and Robin meet again for our final Partnersâ Chat of the year to touch on the highlights of 2024 and dive into key themes shaping the insurance and technology industries. From augmented underwriting to agentic AI, they explore the trends, challenges and opportunities that defined the yearâand offer insights on whatâs coming in 2025.
While Matthew emphasises the growing significance of secondary perils like severe convective storms (SCS), Robin reflects on how "boring but brilliant" innovations are quietly transforming the industry. Alongside these insights, expect lively discussions about digital transformation, smart follow syndication, and of course, Robin's essential holiday wine recommendations.
Key Talking Points
What are market makers, and how are they shaping the future of insurance?Why severe convective storms are becoming the most significant natural peril for insurers.How algorithmic syndication and smart follow innovations are transforming underwriting.The role of parametric solutions in addressing gaps left by traditional insurance models.Why claims workbenches are the next frontier in specialty insurance efficiency.Exploring agentic AI: Can insurers trust proactive, decision-making technology?The growing ecosystem of catastrophe modeling and analytics providers in insurance.The importance of networking events like curated dinners for scaling tech solutions.Robinâs Holiday Wine Picks
White: Gerard Bertrand Heritage Clairette (ÂŁ17 at Majestic)Red: Georgian Saperavi 2021 BodobaSpecial Occasion: 2024 ChĂąteau LĂ©oville BartonFestive Favorite: The Societyâs 150th Anniversary 2011 Vintage PortIf you like what youâre hearing, please leave us a review on whichever platform you use or contact Robin Merttens or Matthew Grant on LinkedIn.
Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development
This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.
By the end of this podcast, you should be able to meet the following Learning Objectives:
Explain how algorithmic syndication and claims workbenches are improving efficiency in underwriting and claims management.Specify the potential of agentic AI to transform insurance decision-making processes.Define the significance of secondary perils, such as severe convective storms, on insurance losses and reinsurance capacity.If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 335 page of the InsTech website or email [email protected] to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.
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