Episodes
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary In this conversation, Brandon Nixon, the Chief Revenue Officer at Update Promise, discusses the evolution of customer experience in the automotive industry, particularly in dealership service departments. He shares insights on the challenges faced by independent collision shops, the importance of technology in enhancing customer engagement, and the impact of video and photo communication on repair orders. Nixon emphasizes the shift towards online payments and changing communication preferences among customers, highlighting the need for dealerships to adapt to these trends to improve customer satisfaction. In this conversation, Brandon Barnett and Brandon Nixon discuss the evolving landscape of customer experience in the automotive service industry, emphasizing the importance of technology, particularly AI, in improving scheduling and service efficiency. They explore the balance between technology and human interaction, the significance of strong leadership in service departments, and the need to address customer complaints to enhance overall satisfaction. The launch of the Service Lounge podcast is highlighted as a platform for gathering customer feedback and insights. The discussion also touches on the competitive dynamics between dealerships and independent service providers, stressing the necessity for dealerships to innovate and communicate their value effectively. Takeaways Update Promise aims to enhance customer experience in automotive service. The company originated from a need in the collision repair industry. Independent collision shops face increasing challenges from larger conglomerates. Younger generations expect seamless, technology-driven experiences. Scheduling and wait times are major complaints in the automotive service industry. Video and photo communication significantly boost repair order values. Online payment options lead to higher customer satisfaction. Text messaging has become the preferred communication method for customers. The opt-out rate for text messaging has drastically decreased. Technology is essential for modernizing the automotive service experience. Retail has become more personal with technology. Scheduling appointments improves customer planning. AI can significantly reduce appointment scheduling time. The human element is essential in customer service. Strong leadership drives better customer experiences. Customer complaints provide valuable insights for improvement. The Service Lounge podcast focuses on customer feedback. Automotive industry has the highest rate of customer complaints. Independents are quickly adopting new technologies. Dealerships must communicate their unique value to customers. Music: Makenna Susan-Lost To The Siren Amir Madani Rascado-So In Love With You Corolina Combo-Hype The Crowd The Revolution-Whiskey Saints Reveille-Young & Free This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at: https://visperio.com/
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary In this conversation, Brandon Nixon, the Chief Revenue Officer at Update Promise, discusses the evolution of customer experience in the automotive industry, particularly in dealership service departments. He shares insights on the challenges faced by independent collision shops, the importance of technology in enhancing customer engagement, and the impact of video and photo communication on repair orders. Nixon emphasizes the shift towards online payments and changing communication preferences among customers, highlighting the need for dealerships to adapt to these trends to improve customer satisfaction. In this conversation, Brandon Barnett and Brandon Nixon discuss the evolving landscape of customer experience in the automotive service industry, emphasizing the importance of technology, particularly AI, in improving scheduling and service efficiency. They explore the balance between technology and human interaction, the significance of strong leadership in service departments, and the need to address customer complaints to enhance overall satisfaction. The launch of the Service Lounge podcast is highlighted as a platform for gathering customer feedback and insights. The discussion also touches on the competitive dynamics between dealerships and independent service providers, stressing the necessity for dealerships to innovate and communicate their value effectively. Takeaways Update Promise aims to enhance customer experience in automotive service. The company originated from a need in the collision repair industry. Independent collision shops face increasing challenges from larger conglomerates. Younger generations expect seamless, technology-driven experiences. Scheduling and wait times are major complaints in the automotive service industry. Video and photo communication significantly boost repair order values. Online payment options lead to higher customer satisfaction. Text messaging has become the preferred communication method for customers. The opt-out rate for text messaging has drastically decreased. Technology is essential for modernizing the automotive service experience. Retail has become more personal with technology. Scheduling appointments improves customer planning. AI can significantly reduce appointment scheduling time. The human element is essential in customer service. Strong leadership drives better customer experiences. Customer complaints provide valuable insights for improvement. The Service Lounge podcast focuses on customer feedback. Automotive industry has the highest rate of customer complaints. Independents are quickly adopting new technologies. Dealerships must communicate their unique value to customers. Music: Makenna Susan-Lost To The Siren Amir Madani Rascado-So In Love With You Corolina Combo-Hype The Crowd The Revolution-Whiskey Saints Reveille-Young & Free This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at: https://visperio.com/
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Episodes manquant?
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary In this conversation, Ronnie Patterson, the Fixed Operations Director at Robinson Toyota, shares his unique journey into the automotive industry, detailing his transition from retail to automotive sales and eventually to service management. He discusses the growth of Robinson Toyota, the importance of company culture, and the strategies implemented to enhance customer experience through a 'wow' factor. Patterson emphasizes the significance of hiring the right people and maintaining a positive work environment, which contributes to the dealership's success and customer satisfaction. In this conversation, Ronnie Patterson discusses the implementation of video multipoint inspections in the automotive service industry, emphasizing the importance of continuous improvement and innovative customer recovery strategies. He highlights the impact of technology, particularly video MPI, on building customer trust and satisfaction. Patterson also shares insights on measuring success through customer feedback and the significance of creating a 'WOW' experience for clients. Takeaways Ronnie Patterson transitioned from retail to automotive sales. Robinson Toyota has grown significantly since its early days. Company culture is crucial for employee retention and customer satisfaction. The 'wow' factor in customer service sets Robinson Toyota apart. Hiring for personality is key to maintaining a positive work environment. Long-term employees contribute to a stable and knowledgeable team. Customer feedback is essential for continuous improvement. Innovative service practices enhance customer engagement. Maintaining a clean and welcoming environment is important. Community involvement and legacy are integral to the dealership's identity. Video multipoint inspections can significantly enhance customer trust. Continuous improvement is essential for long-term success. Offering gift cards can be a more effective recovery strategy than free services. Video MPI allows customers to see the condition of their vehicle firsthand. Texting has become a preferred communication method for customers. In-lane alignment checkers can prevent costly tire replacements. Customer satisfaction scores are a key indicator of service quality. The WOW experience is a mindset that can transform customer interactions. Technological advancements are crucial in modern customer service. Building a culture of improvement can lead to greater profitability. Sound Bites "It's been a great time and a lot of fun." "If you surround yourself with good people, you look really good." "We need to figure a way to bottle it and sell it." "We're going to make everybody more money." "There is no best, only better." "I hope our worst day is better than anybody else's best day." Music Reveille-Crack O Dawn SPARKZ-Flavor Cast Of Characters-Tarantino Desert Dive-Humid Blues Desert Dive-Better Sweater This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at: https://visperio.com/
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary In this conversation, Ronnie Patterson, the Fixed Operations Director at Robinson Toyota, shares his unique journey into the automotive industry, detailing his transition from retail to automotive sales and eventually to service management. He discusses the growth of Robinson Toyota, the importance of company culture, and the strategies implemented to enhance customer experience through a 'wow' factor. Patterson emphasizes the significance of hiring the right people and maintaining a positive work environment, which contributes to the dealership's success and customer satisfaction. In this conversation, Ronnie Patterson discusses the implementation of video multipoint inspections in the automotive service industry, emphasizing the importance of continuous improvement and innovative customer recovery strategies. He highlights the impact of technology, particularly video MPI, on building customer trust and satisfaction. Patterson also shares insights on measuring success through customer feedback and the significance of creating a 'WOW' experience for clients. Takeaways Ronnie Patterson transitioned from retail to automotive sales. Robinson Toyota has grown significantly since its early days. Company culture is crucial for employee retention and customer satisfaction. The 'wow' factor in customer service sets Robinson Toyota apart. Hiring for personality is key to maintaining a positive work environment. Long-term employees contribute to a stable and knowledgeable team. Customer feedback is essential for continuous improvement. Innovative service practices enhance customer engagement. Maintaining a clean and welcoming environment is important. Community involvement and legacy are integral to the dealership's identity. Video multipoint inspections can significantly enhance customer trust. Continuous improvement is essential for long-term success. Offering gift cards can be a more effective recovery strategy than free services. Video MPI allows customers to see the condition of their vehicle firsthand. Texting has become a preferred communication method for customers. In-lane alignment checkers can prevent costly tire replacements. Customer satisfaction scores are a key indicator of service quality. The WOW experience is a mindset that can transform customer interactions. Technological advancements are crucial in modern customer service. Building a culture of improvement can lead to greater profitability. Sound Bites "It's been a great time and a lot of fun." "If you surround yourself with good people, you look really good." "We need to figure a way to bottle it and sell it." "We're going to make everybody more money." "There is no best, only better." "I hope our worst day is better than anybody else's best day." Music Reveille-Crack O Dawn SPARKZ-Flavor Cast Of Characters-Tarantino Desert Dive-Humid Blues Desert Dive-Better Sweater This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at: https://visperio.com/
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary The conversation delves into the development of BlueOval City in West Tennessee, highlighting the collaborative efforts of local economic development leaders. They discuss the historical context of the project, the challenges faced in infrastructure development, and the long-term benefits expected for the region. The recent announcement of delays in production timelines raises concerns, but the speakers emphasize the importance of preparation and the potential for future growth in the automotive industry. They also address the political dynamics surrounding electric vehicles and the need for diversification in the local economy. Takeaways The development of BlueOval City is a collaborative effort among local leaders. Infrastructure challenges have been significant but are being addressed. The project is expected to create tens of thousands of jobs in the region. Delays in production timelines are not uncommon in large projects. Ford's investment is seen as a long-term commitment to the area. The automotive industry in West Tennessee is poised for significant growth. Local communities are preparing for the influx of new residents and businesses. The importance of diversifying the local economy is emphasized. Political dynamics play a crucial role in the future of electric vehicles. The project is viewed as a transformative opportunity for West Tennessee. Sound Bites "This is the gift that keeps on giving." "We need to make sure that we continue to diversify our economy." "The delay is beneficial for all of us." News Clips: ABC24 Memphis NewsChannel 5 Nashville WBBJ-TV Jackson Music: Soul Shifters-Isn't It Something Adrian Walther-TPS Report Reves Francias-Melange Francias Desert Dive-Hoedown Hype Reveille-Spirit Guide This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at: https://visperio.com/
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary The conversation delves into the development of BlueOval City in West Tennessee, highlighting the collaborative efforts of local economic development leaders. They discuss the historical context of the project, the challenges faced in infrastructure development, and the long-term benefits expected for the region. The recent announcement of delays in production timelines raises concerns, but the speakers emphasize the importance of preparation and the potential for future growth in the automotive industry. They also address the political dynamics surrounding electric vehicles and the need for diversification in the local economy. Takeaways The development of BlueOval City is a collaborative effort among local leaders. Infrastructure challenges have been significant but are being addressed. The project is expected to create tens of thousands of jobs in the region. Delays in production timelines are not uncommon in large projects. Ford's investment is seen as a long-term commitment to the area. The automotive industry in West Tennessee is poised for significant growth. Local communities are preparing for the influx of new residents and businesses. The importance of diversifying the local economy is emphasized. Political dynamics play a crucial role in the future of electric vehicles. The project is viewed as a transformative opportunity for West Tennessee. Sound Bites "This is the gift that keeps on giving." "We need to make sure that we continue to diversify our economy." "The delay is beneficial for all of us." News Clips: ABC24 Memphis NewsChannel 5 Nashville WBBJ-TV Jackson Music: Soul Shifters-Isn't It Something Adrian Walther-TPS Report Reves Francias-Melange Francias Desert Dive-Hoedown Hype Reveille-Spirit Guide This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at: https://visperio.com/
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Summary
In this special edition of the Multi-Point Inspection podcast, Brandon Barnett speaks with Richard Lupo from Apple Tree Honda/Acura about the devastating impact of Hurricane Helene on Asheville, North Carolina. They discuss the immediate effects of the hurricane, including severe flooding and utility disruptions, as well as the community's response and recovery efforts. Richard shares personal updates and highlights the importance of charitable contributions to support those affected by the disaster. The conversation emphasizes the need for long-term recovery and resilience in the face of such unprecedented events.
Takeaways
Richard Lupo shares that his family is safe after the hurricane.
The flooding in Asheville reached historic levels, with 20 inches of rain.
Community response has been overwhelming, with supplies being brought in from all over.
Hurricane Helene is considered a once in a 500-year event for the area.
Many communities along the river were devastated and may not recover.
Honda has contributed significantly to relief efforts through donations.
Mercury One is a reputable charity that ensures 100% of donations go to relief efforts.
It's crucial to verify the legitimacy of charities before donating.
Long-term recovery will require sustained community effort beyond immediate relief.
The automotive community is stepping up to support those affected by the hurricane. -
Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary In this conversation, Daryl Terrell, the Parts and Service Director at Matt Bowers Ford, shares his journey in the automotive industry, discussing his unique background, the transformation of his dealership, and the importance of mentorship and leadership. He emphasizes the significance of customer experience, technology integration, and adapting to industry changes, particularly with the rise of electric vehicles. Daryl's personal philosophy revolves around continuous improvement and fostering a winning culture among his team. Takeaways Daryl Terrell has been in the automotive industry for 20 years, starting as an intern at 16. He emphasizes the importance of mentorship and hiring individuals without prior experience. Customer experience is crucial, and transparency builds trust with clients. The transformation of Matt Bowers Ford included expanding from 30 to 48 service bays. Technology, such as video inspections, enhances customer service and trust. Daryl believes in adapting to industry changes, especially with the rise of EVs. He aims to create a winning culture within his team, similar to successful sports teams. Continuous improvement in personal and professional life is essential for success. Daryl's leadership style focuses on accountability and support for his team. He views his career as a game, constantly working to improve his skills. Sound Bites "I was born into this field, like it was my calling." "You teach somebody how to make money in the industry, they never want to leave." "Sales is all about taking care of the people." Music: Famous Cats-Norwood Tiger Gang-Missing World The Revolution-Chicago Shuffle The Night Train-Lee's Blues This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at: https://visperio.com/
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary In this conversation, Daryl Terrell, the Parts and Service Director at Matt Bowers Ford, shares his journey in the automotive industry, discussing his unique background, the transformation of his dealership, and the importance of mentorship and leadership. He emphasizes the significance of customer experience, technology integration, and adapting to industry changes, particularly with the rise of electric vehicles. Daryl's personal philosophy revolves around continuous improvement and fostering a winning culture among his team. Takeaways Daryl Terrell has been in the automotive industry for 20 years, starting as an intern at 16. He emphasizes the importance of mentorship and hiring individuals without prior experience. Customer experience is crucial, and transparency builds trust with clients. The transformation of Matt Bowers Ford included expanding from 30 to 48 service bays. Technology, such as video inspections, enhances customer service and trust. Daryl believes in adapting to industry changes, especially with the rise of EVs. He aims to create a winning culture within his team, similar to successful sports teams. Continuous improvement in personal and professional life is essential for success. Daryl's leadership style focuses on accountability and support for his team. He views his career as a game, constantly working to improve his skills. Sound Bites "I was born into this field, like it was my calling." "You teach somebody how to make money in the industry, they never want to leave." "Sales is all about taking care of the people." Music: Famous Cats-Norwood Tiger Gang-Missing World The Revolution-Chicago Shuffle The Night Train-Lee's Blues This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at: https://visperio.com/
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary Chameleon Limited is a company that provides a software solution called TimeAI, which helps dealerships in the automotive industry manage their fixed operations. The company was founded by Jim Bernasek, who has extensive experience in the automotive industry and a passion for educating people in the business. The turnover rate in the industry is high due to a lack of awareness and education for individuals to grow into management roles. Chameleon Limited aims to address this issue by providing a system that displays vital information in a simple and user-friendly way, allowing managers to easily identify areas that need improvement and take action. The TimeAI software offers features such as AI statements, labor grids, and customizable reports, all designed to help dealerships increase revenue and drive change. Chameleon is a company that provides a fixed operations command center called Time AI, which helps dealerships improve their service and parts departments. The tool allows users to analyze data and identify areas for improvement, such as increasing labor and parts sales. It also helps to hold employees accountable and prevent fraudulent activities. Chameleon has grown organically through word of mouth and aims to continue driving change in the industry. They have plans to expand their services and introduce a new Part Sync system to help dealerships manage their inventory more efficiently. Takeaways Chameleon Limited provides the TimeAI software solution to help dealerships in the automotive industry manage their fixed operations. The high turnover rate in the industry is attributed to a lack of awareness and education for individuals to grow into management roles. TimeAI offers features such as AI statements, labor grids, and customizable reports to help dealerships increase revenue and drive change. Chameleon Limited values customer engagement and actively seeks feedback to improve their software and meet the specific needs of dealerships. Chameleon's Time AI tool helps dealerships improve their service and parts departments by analyzing data and identifying areas for improvement. The tool holds employees accountable and helps prevent fraudulent activities. Chameleon has grown organically through word of mouth and aims to continue driving change in the industry. They have plans to expand their services and introduce a new Part Sync system to help dealerships manage their inventory more efficiently. Sound Bites "TimeAI is like having a fixed operations expert consultant and a personal assistant 24/7." "With TimeAI, you can put your whole team on the same page and focus on the same goal together." "Chameleon Limited values customer engagement and actively seeks feedback to improve their software and meet the specific needs of dealerships." "This is where the data is." "Chameleon is very open to how they can put different parts of what we need into their program." "Driving change is not just for our clients. Driving change is also for us." Music: Issac Joel-Wee Goo Famous Cats-Bigfoot Cast Of Characters-Finger Snap Cast Of Characters-So Stupid This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at: https://visperio.com/
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary Chameleon Limited is a company that provides a software solution called TimeAI, which helps dealerships in the automotive industry manage their fixed operations. The company was founded by Jim Bernasek, who has extensive experience in the automotive industry and a passion for educating people in the business. The turnover rate in the industry is high due to a lack of awareness and education for individuals to grow into management roles. Chameleon Limited aims to address this issue by providing a system that displays vital information in a simple and user-friendly way, allowing managers to easily identify areas that need improvement and take action. The TimeAI software offers features such as AI statements, labor grids, and customizable reports, all designed to help dealerships increase revenue and drive change. Chameleon is a company that provides a fixed operations command center called Time AI, which helps dealerships improve their service and parts departments. The tool allows users to analyze data and identify areas for improvement, such as increasing labor and parts sales. It also helps to hold employees accountable and prevent fraudulent activities. Chameleon has grown organically through word of mouth and aims to continue driving change in the industry. They have plans to expand their services and introduce a new Part Sync system to help dealerships manage their inventory more efficiently. Takeaways Chameleon Limited provides the TimeAI software solution to help dealerships in the automotive industry manage their fixed operations. The high turnover rate in the industry is attributed to a lack of awareness and education for individuals to grow into management roles. TimeAI offers features such as AI statements, labor grids, and customizable reports to help dealerships increase revenue and drive change. Chameleon Limited values customer engagement and actively seeks feedback to improve their software and meet the specific needs of dealerships. Chameleon's Time AI tool helps dealerships improve their service and parts departments by analyzing data and identifying areas for improvement. The tool holds employees accountable and helps prevent fraudulent activities. Chameleon has grown organically through word of mouth and aims to continue driving change in the industry. They have plans to expand their services and introduce a new Part Sync system to help dealerships manage their inventory more efficiently. Sound Bites "TimeAI is like having a fixed operations expert consultant and a personal assistant 24/7." "With TimeAI, you can put your whole team on the same page and focus on the same goal together." "Chameleon Limited values customer engagement and actively seeks feedback to improve their software and meet the specific needs of dealerships." "This is where the data is." "Chameleon is very open to how they can put different parts of what we need into their program." "Driving change is not just for our clients. Driving change is also for us." Music: Issac Joel-Wee Goo Famous Cats-Bigfoot Cast Of Characters-Finger Snap Cast Of Characters-So Stupid This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at: https://visperio.com/
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary The conversation covers various topics related to fixed operations in the automotive industry. The participants discuss the recent Amplify 2024 event, the importance of the four golden metrics in fixed ops, the impact of Reynolds products on dealership success, and the focus on customer experience. They highlight the benefits of using tools like Service Price Guides, GoMoto, and Advanced Service to improve efficiency, increase profitability, and enhance customer satisfaction. The conversation also touches on the integration of Reynolds products, the value of Reynolds' customer support, and the role of technology in streamlining processes and improving productivity. The conversation focused on the various tools and technologies provided by Reynolds that have greatly improved the efficiency and effectiveness of fixed operations in the automotive industry. The use of advanced service, Service Touch, and video MPIs has increased productivity, improved customer satisfaction, and boosted sales. The integration of AI into the service process and the acquisition of ReconVision have further enhanced the capabilities of Reynolds' tools. The conversation also highlighted the importance of transparency, accountability, and customer trust in the service process. Overall, Reynolds' tools have revolutionized the way fixed operations are managed and have resulted in significant improvements in the customer experience and profitability. Takeaways Reynolds products, such as Service Price Guides, GoMoto, and Advanced Service, play a crucial role in improving efficiency, increasing profitability, and enhancing customer satisfaction in fixed operations. The integration of Reynolds products streamlines processes and reduces complexities, leading to better results and higher dealership gross. Reynolds' focus on customer support and the development of its associates contribute to the success of dealerships and the satisfaction of customers. Tools like GoMoto and Advanced Service provide opportunities to improve transparency, increase customer engagement, and drive customer retention. The use of videos, pictures, and e-approval in customer interactions helps to educate and engage customers, leading to higher closing ratios and improved service outcomes. The automotive industry is evolving, and dealerships need to adapt by leveraging technology and providing a seamless customer experience to stay competitive and retain customers. Reynolds provides a range of tools and technologies that have greatly improved the efficiency and effectiveness of fixed operations in the automotive industry. The use of advanced service, Service Touch, and video MPIs has increased productivity, improved customer satisfaction, and boosted sales. The integration of AI into the service process and the acquisition of ReconVision have further enhanced the capabilities of Reynolds' tools. Transparency, accountability, and customer trust are crucial in the service process and can be achieved through tools like video MPIs. Reynolds' tools have revolutionized the way fixed operations are managed and have resulted in significant improvements in the customer experience and profitability. Sound Bites "Dealerships sell hours. The more hours you sell, the more money you'll make." "Reynolds products are closely intertwined, taking out the complexities and helping dealers make more money." "More tools give your guys and gals in the front lines better results." "Dispatching, know, no favoritism. Get equal access to the ROs and sometimes technicians are caught in situations and other dealers or other places where they're fighting, you know, a human dispatch system." "Customers get happy and our technicians get paid." "You can't manage what you can't measure." Music: Cast Of Characters-Funk Flingin' Famous Cats-Jump Street Wayfair-Solina Thruline-Just Like Me This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at: https://visperio.com/
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary The conversation covers various topics related to fixed operations in the automotive industry. The participants discuss the recent Amplify 2024 event, the importance of the four golden metrics in fixed ops, the impact of Reynolds products on dealership success, and the focus on customer experience. They highlight the benefits of using tools like Service Price Guides, GoMoto, and Advanced Service to improve efficiency, increase profitability, and enhance customer satisfaction. The conversation also touches on the integration of Reynolds products, the value of Reynolds' customer support, and the role of technology in streamlining processes and improving productivity. The conversation focused on the various tools and technologies provided by Reynolds that have greatly improved the efficiency and effectiveness of fixed operations in the automotive industry. The use of advanced service, Service Touch, and video MPIs has increased productivity, improved customer satisfaction, and boosted sales. The integration of AI into the service process and the acquisition of ReconVision have further enhanced the capabilities of Reynolds' tools. The conversation also highlighted the importance of transparency, accountability, and customer trust in the service process. Overall, Reynolds' tools have revolutionized the way fixed operations are managed and have resulted in significant improvements in the customer experience and profitability. Takeaways Reynolds products, such as Service Price Guides, GoMoto, and Advanced Service, play a crucial role in improving efficiency, increasing profitability, and enhancing customer satisfaction in fixed operations. The integration of Reynolds products streamlines processes and reduces complexities, leading to better results and higher dealership gross. Reynolds' focus on customer support and the development of its associates contribute to the success of dealerships and the satisfaction of customers. Tools like GoMoto and Advanced Service provide opportunities to improve transparency, increase customer engagement, and drive customer retention. The use of videos, pictures, and e-approval in customer interactions helps to educate and engage customers, leading to higher closing ratios and improved service outcomes. The automotive industry is evolving, and dealerships need to adapt by leveraging technology and providing a seamless customer experience to stay competitive and retain customers. Reynolds provides a range of tools and technologies that have greatly improved the efficiency and effectiveness of fixed operations in the automotive industry. The use of advanced service, Service Touch, and video MPIs has increased productivity, improved customer satisfaction, and boosted sales. The integration of AI into the service process and the acquisition of ReconVision have further enhanced the capabilities of Reynolds' tools. Transparency, accountability, and customer trust are crucial in the service process and can be achieved through tools like video MPIs. Reynolds' tools have revolutionized the way fixed operations are managed and have resulted in significant improvements in the customer experience and profitability. Sound Bites "Dealerships sell hours. The more hours you sell, the more money you'll make." "Reynolds products are closely intertwined, taking out the complexities and helping dealers make more money." "More tools give your guys and gals in the front lines better results." "Dispatching, know, no favoritism. Get equal access to the ROs and sometimes technicians are caught in situations and other dealers or other places where they're fighting, you know, a human dispatch system." "Customers get happy and our technicians get paid." "You can't manage what you can't measure." This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at: https://visperio.com/
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary Bruno Lucarelli, the managing partner of EV Safety Inc., discusses the importance of fire safety in the electric vehicle (EV) industry. He highlights the dangers of thermal runaway in EV batteries and the potential for fires to spread to other vehicles and infrastructure. Bruno emphasizes the need for safety measures such as fire blankets and barriers to mitigate the risks associated with EV fires. He also addresses the concerns about EV safety and the future of the EV market, noting that affordable EVs are gaining popularity and that other countries have implemented stricter safety regulations. The conversation discusses the lack of fire safety measures in electric vehicle (EV) charging stations and dealerships. It highlights the need for fire safety equipment and training to prevent accidents and injuries. The conversation also emphasizes the importance of consumer and dealer awareness regarding EV fire safety. The lack of government regulations and guidance on fire safety is a concern. The conversation concludes with a brief discussion about the music scene in Nashville and the speaker's experience as a musician. Takeaways Thermal runaway in EV batteries can lead to fires that spread to other vehicles and infrastructure. Safety measures such as fire blankets and barriers are crucial in mitigating the risks associated with EV fires. Affordable EVs are gaining popularity, and the demand for EVs is driven by price and convenience. Other countries have implemented stricter safety regulations for EVs, including the requirement for fire blankets at charging stations. Waterless firefighting is preferred in EV accidents to avoid hazmat situations caused by tainted water. Charging stations lack fire safety equipment, making them prone to fires during charging. Dealerships and consumers need to be educated about EV fire safety and take necessary precautions. The lack of government regulations and guidance on EV fire safety is a concern. The speaker has a background in music and has performed with renowned musicians. Sound Bites "Any damage to the battery casing...you're practically guaranteed you're going to push that car into thermal runaway at some point." "EVs burn at a peak heat rate of 2000 degrees or more...plenty to pretty much destroy, melt, or combust everything within 20 feet." "People buy on price and convenience...they don't care what it runs on." "Waterless firefighting is the preference now to avoid the hazmat situation of all of that tainted water." "Charging stations are where most of these fires have been occurring, okay, at least anecdotally what we see in other countries." "Inexpensive safety measure, it seems like a no brainer." News Clips: WCHS Eyewitness News South Metro Fire Rescue Centennial, Colorado News4 JAX The Local Station ABC News Australia Straight Arrow News Music: Sam Barsh-Baiting Game Divisioner-Bad Karma Midnight Daydream-Dropout Strength To Last-Seduction
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary Bruno Lucarelli, the managing partner of EV Safety Inc., discusses the importance of fire safety in the electric vehicle (EV) industry. He highlights the dangers of thermal runaway in EV batteries and the potential for fires to spread to other vehicles and infrastructure. Bruno emphasizes the need for safety measures such as fire blankets and barriers to mitigate the risks associated with EV fires. He also addresses the concerns about EV safety and the future of the EV market, noting that affordable EVs are gaining popularity and that other countries have implemented stricter safety regulations. The conversation discusses the lack of fire safety measures in electric vehicle (EV) charging stations and dealerships. It highlights the need for fire safety equipment and training to prevent accidents and injuries. The conversation also emphasizes the importance of consumer and dealer awareness regarding EV fire safety. The lack of government regulations and guidance on fire safety is a concern. The conversation concludes with a brief discussion about the music scene in Nashville and the speaker's experience as a musician. Takeaways Thermal runaway in EV batteries can lead to fires that spread to other vehicles and infrastructure. Safety measures such as fire blankets and barriers are crucial in mitigating the risks associated with EV fires. Affordable EVs are gaining popularity, and the demand for EVs is driven by price and convenience. Other countries have implemented stricter safety regulations for EVs, including the requirement for fire blankets at charging stations. Waterless firefighting is preferred in EV accidents to avoid hazmat situations caused by tainted water. Charging stations lack fire safety equipment, making them prone to fires during charging. Dealerships and consumers need to be educated about EV fire safety and take necessary precautions. The lack of government regulations and guidance on EV fire safety is a concern. The speaker has a background in music and has performed with renowned musicians. Sound Bites "Any damage to the battery casing...you're practically guaranteed you're going to push that car into thermal runaway at some point." "EVs burn at a peak heat rate of 2000 degrees or more...plenty to pretty much destroy, melt, or combust everything within 20 feet." "People buy on price and convenience...they don't care what it runs on." "Waterless firefighting is the preference now to avoid the hazmat situation of all of that tainted water." "Charging stations are where most of these fires have been occurring, okay, at least anecdotally what we see in other countries." "Inexpensive safety measure, it seems like a no brainer." News Clips: WCHS Eyewitness News South Metro Fire Rescue Centennial, Colorado News4 JAX The Local Station ABC News Australia Straight Arrow News Music: Sam Barsh-Baiting Game Divisioner-Bad Karma Midnight Daydream-Dropout Strength To Last-Seduction
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary In this conversation, Chris Craig, an expert in the automotive industry, discusses the qualities and skills that make a technician successful. He emphasizes the importance of willingness to work and learn, time management, thoroughness, and a positive attitude. Chris also highlights the need for technicians to adapt to industry changes and the automotive culture. He conducted a survey with industry experts to gather insights on these topics and found that technical knowledge and ASE certifications were not as highly valued as attitude and behavior. The discussion also touches on the challenges faced by new hire technicians and the importance of their willingness to learn, attitude, attendance, and adaptability. The conversation explores the importance of leadership and soft skills in the automotive industry, particularly for entrant technicians. It highlights the need for effective communication, willingness to learn, attitude, thoroughness, and attendance as key competencies for success. The survey conducted by Chris Craig reveals that these soft skills are often overlooked and not adequately trained in vocational education. The conversation also touches on the impact of technology and the internet on expectations in the industry, as well as the challenges faced by schools in incorporating soft skills into their curriculum. Takeaways Willingness to work and learn, time management, thoroughness, and a positive attitude are key qualities for technician success in the automotive industry. Technicians should focus on continuing to learn, improving their technical knowledge, developing a positive attitude, adapting to industry changes, and being thorough in their work. New hire technicians should prioritize willingness to learn, asking questions, willingness to work, attitude, attendance, and adaptability to the automotive culture. Technical knowledge and ASE certifications are not as highly valued as attitude and behavior in the industry. The automotive industry needs to address the challenges faced by new hire technicians and provide training and support to help them succeed. Leadership is crucial in developing the necessary soft skills in entrant technicians. Soft skills such as effective communication, willingness to learn, attitude, thoroughness, and attendance are essential for success in the automotive industry. The industry needs to prioritize the training and development of these soft skills in vocational education. The impact of technology and the internet has raised expectations in the industry, requiring technicians to adapt and meet higher standards. Schools face challenges in incorporating soft skills into their curriculum due to limited time and the need to teach both basic and advanced technical knowledge. Sound Bites "Willingness to work is what makes technicians successful in today's automotive industry." "Willingness to learn is important to successful outcomes in today's automotive industry for a technician." "Time management is very important, especially in a larger dealership, larger shop." "I think this is just like a recurring kind of thing." "You can solve every single bit of this with leadership, every single bit of it." "Cleanliness was in the bottom three, only 59 or 53.9% agreed that that's important." Music: Divisioner-Amped Up Tiger Gang-Little Haunt Reveille-Deal With It Dr. Delight-Cosmic Disco
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary In this conversation, Chris Craig, an expert in the automotive industry, discusses the qualities and skills that make a technician successful. He emphasizes the importance of willingness to work and learn, time management, thoroughness, and a positive attitude. Chris also highlights the need for technicians to adapt to industry changes and the automotive culture. He conducted a survey with industry experts to gather insights on these topics and found that technical knowledge and ASE certifications were not as highly valued as attitude and behavior. The discussion also touches on the challenges faced by new hire technicians and the importance of their willingness to learn, attitude, attendance, and adaptability. The conversation explores the importance of leadership and soft skills in the automotive industry, particularly for entrant technicians. It highlights the need for effective communication, willingness to learn, attitude, thoroughness, and attendance as key competencies for success. The survey conducted by Chris Craig reveals that these soft skills are often overlooked and not adequately trained in vocational education. The conversation also touches on the impact of technology and the internet on expectations in the industry, as well as the challenges faced by schools in incorporating soft skills into their curriculum. Takeaways Willingness to work and learn, time management, thoroughness, and a positive attitude are key qualities for technician success in the automotive industry. Technicians should focus on continuing to learn, improving their technical knowledge, developing a positive attitude, adapting to industry changes, and being thorough in their work. New hire technicians should prioritize willingness to learn, asking questions, willingness to work, attitude, attendance, and adaptability to the automotive culture. Technical knowledge and ASE certifications are not as highly valued as attitude and behavior in the industry. The automotive industry needs to address the challenges faced by new hire technicians and provide training and support to help them succeed. Leadership is crucial in developing the necessary soft skills in entrant technicians. Soft skills such as effective communication, willingness to learn, attitude, thoroughness, and attendance are essential for success in the automotive industry. The industry needs to prioritize the training and development of these soft skills in vocational education. The impact of technology and the internet has raised expectations in the industry, requiring technicians to adapt and meet higher standards. Schools face challenges in incorporating soft skills into their curriculum due to limited time and the need to teach both basic and advanced technical knowledge. Sound Bites "Willingness to work is what makes technicians successful in today's automotive industry." "Willingness to learn is important to successful outcomes in today's automotive industry for a technician." "Time management is very important, especially in a larger dealership, larger shop." "I think this is just like a recurring kind of thing." "You can solve every single bit of this with leadership, every single bit of it." "Cleanliness was in the bottom three, only 59 or 53.9% agreed that that's important." RockED Chris Craig on YouTube Music: Divisioner-Amped Up Tiger Gang-Little Haunt Reveille-Deal With It Dr. Delight-Cosmic Disco
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary The conversation discusses the recent CDK cyber attack and its implications for data governance and cybersecurity in the retail automotive industry. Tim Hayden, CEO of Brain Trust Partners, highlights the importance of data literacy and the need for companies to build a single source of truth by unifying and resolving information. He emphasizes the significance of cybersecurity and regulatory compliance in the wake of the attack. The conversation also touches on the right to repair act and the challenges of managing comprehensive data and cybersecurity in the automotive industry. Hayden provides five key strategies for dealerships to shield themselves from cyber threats. Takeaways Data literacy is crucial in understanding the role of data in artificial intelligence, media, and dealership operations. Dealerships need to invest in cybersecurity and ensure that vendors are SOC 2 tested. Implementing privileged and least privileged access protocols and enforcing regular password changes can enhance data security. Customer data platforms and master data management systems can improve operational efficiency and provide a backup in case of system disruptions. Dealerships should prioritize data management and protection to navigate the evolving landscape of data and technology. Brain+Trust Partners Music: Featherland-Run For The Hills The Revolution-Midnight Revival Reveille-Bazaar
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary The conversation discusses the recent CDK cyber attack and its implications for data governance and cybersecurity in the retail automotive industry. Tim Hayden, CEO of Brain Trust Partners, highlights the importance of data literacy and the need for companies to build a single source of truth by unifying and resolving information. He emphasizes the significance of cybersecurity and regulatory compliance in the wake of the attack. The conversation also touches on the right to repair act and the challenges of managing comprehensive data and cybersecurity in the automotive industry. Hayden provides five key strategies for dealerships to shield themselves from cyber threats. Takeaways Data literacy is crucial in understanding the role of data in artificial intelligence, media, and dealership operations. Dealerships need to invest in cybersecurity and ensure that vendors are SOC 2 tested. Implementing privileged and least privileged access protocols and enforcing regular password changes can enhance data security. Customer data platforms and master data management systems can improve operational efficiency and provide a backup in case of system disruptions. Dealerships should prioritize data management and protection to navigate the evolving landscape of data and technology. Brain+Trust Partners Music: Featherland-Run For The Hills The Revolution-Midnight Revival Reveille-Bazaar
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary In this episode, Brandon, Ed, and Tom discuss the Right to Repair Act and its implications for dealerships. They explore the key provisions of the act, including the requirement for manufacturers to provide specifications to third parties and the disclosure of vehicle information captured in telematics. The conversation also touches on the potential impact on warranties, patents, and personal data. The hosts debate the need for regulation in the automotive industry and the balance between consumer choice and intellectual property rights. They also discuss the history and future of the repair act and its potential effects on the industry. The conversation discusses the impact of proposed legislation on the use of aftermarket parts in vehicle repairs. The speakers explore the history of aftermarket parts, the role of certifications, and the potential consequences of the legislation. They also touch on the influence of insurance companies and the importance of educating customers about their repair options. The conversation concludes with a discussion on data privacy and the need for consumers to be informed and make their own decisions. Takeaways The Right to Repair Act is an attempt by Congress to level the playing field between dealerships and manufacturers, but it may put dealers and manufacturers at a disadvantage. The act requires manufacturers to provide specifications to third parties and disclose all vehicle information captured in telematics, which raises concerns about intellectual property rights and personal data privacy. Dealerships are already heavily regulated, and the act adds another layer of complexity and cost, potentially driving up prices for consumers. The act may lead to more subscription services and increased prices for vehicles, as manufacturers find alternative ways to recoup costs. The future of the repair act is uncertain, with different states passing their own legislation and the potential for changes depending on the political landscape. The quality of aftermarket parts has improved over time, and they can be a cost-effective alternative to OEM parts. The proposed legislation would require OEMs to share their patents and information with aftermarket manufacturers, potentially impacting competition and innovation. Insurance companies may prefer the use of aftermarket parts to keep costs down, but customers should be educated about their repair options. Data privacy is a concern, and consumers should have the choice to share their vehicle data or not. Clips: Mass Law 2012 2014 Agreement (National Standard) 2020 Ballot Measure 2023 Neal Dunn 2023 Darryl Issa-SMART ACT NHTSA-Do Not Comply NHTSA-Reverse Course Music: Wild Wonder-The Last Reveille-Night Visions Lone Canyon-Another Moment Quiet Lake-Into The Abyss Alsever Lake-Shine Your Light Guests: Tom Kline-Better Vantage Point Ed Roberts-Mile One Leadership
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