Episodes
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How do you cultivate loyalty, from investors to team members and, of course, customers? Business leaders have long debated this. Host Bob Safian invites two guests to weigh in with their secrets to brand and company loyalty. Chewy CEO Sumit Singh has built his pet-centric business around customer service and care. And seasoned CEO Sarah Robb OâHagan has led at Exos, Equinox, Nike, and more â all brands with deep reliance on genuine connections. Hear their conversation recorded live at the 2024 Masters of Scale Summit in San Francisco.
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Following Donald Trumpâs victory in this weekâs US presidential election, Reid Hoffman (a major donor to Vice President Harrisâ campaign) is figuring out where business, tech, and his own energy go from here. Hoffman joins Rapid Response host Bob Safian to share his reaction to the election and what the outcome means for Silicon Valley, the overall economy, and more. Despite being a vocal critic of Trump, Hoffman is committed to driving US prosperity over the next four years, assuring âweâre all in this boat togetherâ.
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For more info, visit: www.rapidresponseshow.com
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Episodes manquant?
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In this special 2-for-1 episode, we offer two segments of rapid-fire fun from the 2024 Masters of Scale Summit. First, Slutty Veganâs Pinky Cole joins Rapid Response host Bob Safian for a gamified session on capturing consumer attention that delivers lessons on the power of joy, building celebrity, and competing with stalwarts like McDonaldâs. Then, ocean storyteller and entrepreneur Philippe Cousteau Jr. has 10 minutes to convince Safian (as a faux VC) to invest in our oceans â encouraging that the future of humanity lies not in the stars, but much closer to home.
Subscribe to the Rapid Response podcast feed: https://listen.rapidresponseshow.com/Subscribe
For more info, visit: www.rapidresponseshow.com
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Former President Bill Clinton joined host Reid Hoffman on stage at the 2024 Masters of Scale Summit on October 24 to offer insights on whatâs at stake in this election, and what could come next. Their full, unedited stage conversation is presented in this episode.
Synthetic voiceover of Reid Hoffman used in this episode was produced by Respeecher with full consent and permission.
Read a transcript of this episode: https://mastersofscale.com
Subscribe to the Masters of Scale weekly newsletter: https://mastersofscale.com/subscribe
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Artificial intelligence is a ânew digital species,â says Mustafa Suleyman, Microsoft AIâs CEO. For this episode, Mustafa joined Reid Hoffman on stage at the October 2024 Masters of Scale Summit. They discuss the risks and rewards of AI, and Mustafa explains why AI will change our experience of memory. Plus, why he thinks now is a great time to found and scale companies.
Synthetic voiceover of Reid Hoffman used in this episode was produced by Respeecher with full consent and permission.
Read Mustafaâs book: The Coming Wave: Technology, Power, and the 21st Centuryâs Greatest Dilemma
Read a transcript of this episode: https://mastersofscale.com
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See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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As conflict in the Middle East continues to escalate, Rapid Response host Bob Safian led a discussion live on stage at the Masters of Scale Summit between two experienced leaders with close knowledge of the region. World Central Kitchenâs CEO Erin Gore has been providing food relief in Gaza and beyond, and Daniel Lubetzky leads the Builders Movement, an organization committed to overcoming extremist thinking and division around the world. (Heâs also the founder of Kind Snacks.) Both share how their organizations are protecting people in harmâs way, and finding ways to stay motivated in an increasingly volatile climate.
Subscribe to the Rapid Response podcast feed: https://listen.rapidresponseshow.com/Subscribe
For more info, visit: www.rapidresponseshow.com
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Shan-Lyn Ma, co-founder and co-CEO of Zola, joins host Jeff Berman to share how intrapreneurship prepared her to build a business thatâs transformed the wedding industry with online tools. From weathering the Covid pandemic to scaling a better experience for millions of couples, including a focus on underserved markets, Shanâs resilience and leadership have fueled Zolaâs remarkable growth to a $600 million valuation, with more plans ahead.
Read a transcript of this episode: https://mastersofscale.com
Subscribe to the Masters of Scale weekly newsletter: https://mastersofscale.com/subscribe
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Leonardo da Vinci is a thoroughly modern figure, even if he lived hundreds of years ago. So says Ken Burns, the legendary documentary filmmaker on topics from the Civil War to Muhammad Ali. Burns joins Rapid Response to talk about his new, upcoming project on da Vinci and what leaders in 2024 can learn from his interdisciplinary approach. Burns also opens up about the challenges of creative integrity in a world influenced by AI, the advantages of avoiding shortcuts, and how studying history reveals key lessons for tackling modern problems.
Subscribe to the Rapid Response podcast feed: https://listen.rapidresponseshow.com/Subscribe
For more info, visit: www.rapidresponseshow.com
Watch this episode on YouTube: https://www.youtube.com/watch?v=9puG9A0YpHs
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Scott Galloway, creator of Prof G Media and NYU business school professor, joins host Jeff Berman to answer your questions with his trademark wit and candor, offering advice on when CEOs should speak out on political issues, how to build and sustain company culture, and the secret to expanding the reach of your ideas. We also touch upon AI quite a bit. With his sharp takes and hard-earned no-filter approach, Scott proves that being bold and outspoken can be good for business.
Read a transcript of this episode: https://mastersofscale.com
Subscribe to the Masters of Scale weekly newsletter: https://mastersofscale.com/subscribe
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Wikipedia is among the top ten most-visited websites in the world, and itâs been a pillar of online knowledge for more than 20 years. The siteâs parent nonprofit, Wikimedia Foundation, wants it to stay that way. CEO Maryana Iskander joins Rapid Response to discuss how Wikipedia is navigating AI-generated misinformation, why debates around truth and neutrality will only intensify, and threats to the platform from authoritarian governments. Iskander shares how human-edited Wikipedia is holding its ground against AI competitors like ChatGPT, and her leadership strategy amid social-technological transformation.
Subscribe to the Rapid Response podcast feed: https://listen.rapidresponseshow.com/Subscribe
For more info, visit: www.rapidresponseshow.com
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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David Heath and Randy Goldberg, co-founders of Bombas, join host Jeff Berman to reveal how they scaled their mission-driven apparel company. Bombas donates one item for every one sold, and has given away more than 140 million pairs of socks, underwear and shirts so far to people in need. They recount how the Shark Tank rollercoaster affected their business, why sometimes you have to ignore well-intentioned advice, and what their nationwide network of community partners has taught them about how to combat homelessness.
Read a transcript of this episode: https://mastersofscale.com
Subscribe to the Masters of Scale weekly newsletter: https://mastersofscale.com/subscribe
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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As early voting begins in the US presidential election, there is a nascent movement afoot that would reshuffle future contests from local school boards to Washington DC â and it revolves around our smartphones. Venture capitalist and political strategist Bradley Tusk has invested $20 million in building what he says is a safe, secure app that would allow mobile voting, which heâs bankrolled pilots for in 20 jurisdictions across 7 states. Tusk outlines what he believes makes mobile voting a powerful antidote to political dysfunction and how heâs battling entrenched power brokers content with the status quo.
Subscribe to the Rapid Response podcast feed: https://listen.rapidresponseshow.com/Subscribe
For more info, visit: www.rapidresponseshow.com
Watch this episode on YouTube: https://www.youtube.com/watch?v=6j4PyLc6U-0
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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From founding the viral fashion brand Nasty Gal to inspiring and living the #Girlboss movement, Sophia Amorusoâs ideas tend to catch fire quickly. She joins host Jeff Berman to share her âaccidentalâ entrepreneurial journey â building an e-commerce brand with nearly $100 million in revenue and then starting Girlboss Media â all with no formal business training. Now, Sophia is focused on supporting and teaching a new generation of entrepreneurs, as Managing Partner of the early-stage venture fund, Trust Fund, and the online community Business Class.
Listen to our episode with Liquid Death's Mike Cessario: Apple & Spotify
Read a transcript of this episode: https://mastersofscale.com
Subscribe to the Masters of Scale weekly newsletter: https://mastersofscale.com/subscribe
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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The Black List has reshaped Hollywood by identifying overlooked screenplays from Argo to The Kingâs Speech that have become commercial and artistic successes. Now, founder Franklin Leonard is opening The Black Listâs successful model to the book industry. He shares what Hollywood and publishing have in common: a bottleneck in talent discovery, and billions in missed revenue from untapped audiences. Leonard is already linking novelists to Hollywoodâs ever-growing appetite for adaptations. His insights apply to many industries, from the cost of making knee-jerk assumptions to the importance of finding risks worth taking.
Subscribe to the Rapid Response podcast feed: https://listen.rapidresponseshow.com/Subscribe
For more info, visit: www.rapidresponseshow.com
Watch this episode on YouTube: https://www.youtube.com/watch?v=6Qh-PWaolHo
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Leaders like Bill Gates, Airbnbâs Brian Chesky, and Pixarâs Lindsey Collins shared big ideas at the first-ever Masters of Scale Summit in 2022. In this episode, host Jeff Berman guides you through the best scale lessons shared at the event.
More blockbuster insights from iconic business leaders are coming in our 2024 Masters of Scale Summit, October 22-24 in San Francisco. You can check out the lineup and learn more about taking part: mastersofscale.com/summit
Watch all the Summit 2022 segments here: https://www.youtube.com/playlist?list=PL4Tp7I0LquJuFQCdv19fznVV_rREHSNza
Read a transcript of this episode: https://mastersofscale.com
Subscribe to the Masters of Scale weekly newsletter: https://mastersofscale.com/subscribe
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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While EAâs pursuit of 1 billion users may sound ambitious at first, once you hear CEO Andrew Wilson explain the developersâ strategy to get there, the 1 billion mark starts to almost sound conservative. Wilson returns to Rapid Response to shed light on EAâs recent announcements around a community-driven app, and plans to unleash new AI tools for creators and gamers alike. Wilson also shares the inside story behind the companyâs high-stakes FIFA rebrand, how Brazilian Jiu-Jitsu shapes his business leadership, and more.
Subscribe to the Rapid Response podcast feed: https://listen.rapidresponseshow.com/Subscribe
For more info, visit: www.rapidresponseshow.com
Watch this episode on YouTube: https://www.youtube.com/watch?v=RzAyRBd9h68
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Host Reid Hoffman has always been impressed with the way Dr. Rana el Kaliouby thinks about AI. Sheâs an AI scientist, co-founder of Affectiva, an investor and author who has spent decades building toward more emotionally intelligent technology. Now, sheâs joining the Masters of Scale podcast family with a new show: Pioneers of AI. In this episode, Reid gets to the heart of Ranaâs core interests in AI and business. Then he passes the mic to Rana so she can ask Reid her biggest questions about where the AI revolution is headed next.
Synthetic voiceover of Reid Hoffman used in this episode was produced by Respeecher with full consent and permission.
Subscribe to Pioneers of AI: https://listen.pioneersof.ai/Subscribe
Learn more about Pioneers of AI: http://pioneersof.ai/
Follow Pioneers of AI on all channels: https://linktr.ee/pioneersofai
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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While ShĆgun, Hacks, and Baby Reindeer bask in their success at The Emmys, the awards reveal deeper lessons about TVâs future. Janice Min, co-founder and CEO of The Ankler, guides us through the key storylines, from Disney to HBO to Netflix. We also dig deep on Taylor Swiftâs endorsement of Kamala Harris and what it says about the politics of celebrity in 2024 â for stars and for CEOs.
Subscribe to the Rapid Response podcast feed: https://listen.rapidresponseshow.com/Subscribe
For more info, visit: www.rapidresponseshow.com
Watch this episode on YouTube: https://www.youtube.com/watch?v=bvDT8wXlh0Q
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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David Novak, co-founder and former CEO of Yum! Brands, joins host Jeff Berman to share lessons from scaling one of the worldâs largest restaurant companies. Hear how his focus on listening, team recognition, and taking big swings helped grow a fast food empire to a $32 billion market cap. He also reveals lessons from the infamous Crystal Pepsi campaign, how he came up with Cool Ranch Doritos, and what fuels his mission to develop the next generation of leaders. His latest book is: âHow Leaders Learn.â David also has a podcast: "How Leaders Lead."
Read a transcript of this episode: https://mastersofscale.com
Subscribe to the Masters of Scale weekly newsletter: https://mastersofscale.com/subscribe
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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We are biologically wired to focus on the near-term, and thatâs often a good thing. But in this moment â with global conflict, fast-evolving tech, and climate change dominating our present â we need to also prioritize long-term impacts. Futurist Ari Wallach joins Rapid Response host Bob Safian to dive into our biological and business motivations around what he calls âfuturing.â Host of the new PBS docuseries, A Brief History of the Future, Wallach shares lessons from the longest-standing corporations on Earth, why he views AI as âimmortal algorithms,â and how business leaders must embrace the moral imperative of their business as a core KPI.
Subscribe to the Rapid Response podcast feed: https://listen.rapidresponseshow.com/Subscribe
For more info, visit: www.rapidresponseshow.com
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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