Episodes
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In this episode of Patient Journey Pioneers, we sit down with Reid Stephan, VP and Chief Information Officer at St. Luke's Health System. Reid shares his inspiring journey from cybersecurity at HP to leading digital transformation in healthcare. He discusses the importance of aligning technology with meaningful outcomes, the challenges of implementing innovative solutions like AI-driven ambient listening, and how St. Luke's is reimagining patient care through thoughtful, strategic decisions. Tune in to learn how St. Luke's is elevating patient care through strategic digital innovation.
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In this episode of "Patient Journey Pioneers," host Liat Kozuch is joined by Troy Goodwin, HLTH's Sales Director, and Jody Tropeano, HLTH's Head of Content, to discuss the upcoming HLTH conference in Las Vegas from October 20th to 23rd. Troy and Jody provide insights into their roles, the anticipated highlights of the event, and the latest trends in healthcare innovation, including generative AI, longevity, and digital twins. They emphasize the importance of networking and the comprehensive agenda designed to address key topics in healthcare. The episode also touches on the new HLTH Community platform and the distinction between Health and ViVE conferences.
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In this episode of Patient Journey Pioneers, we engage in an enlightening discussion with Cris Ross, CIO of Mayo Clinic, and Ed Marx, CEO of Marx Advisory, about their newly authored book "Diagnosed" and its companion white paper on improving the patient experience. Cris and Ed share their personal healthcare journeys, the inspiration behind their book, and offer actionable insights on enhancing empathy and personalization in healthcare. They also delve into future trends and challenges in the healthcare industry. The episode concludes with a fun speed round and personal reflections on music.
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In this episode of Patient Journey Pioneers, we welcome Sarah Richardson, President of the 229 Executive Development Community. Sarah shares her extensive journey in healthcare IT, her experiences in various leadership roles, and her passion for manifesting career dreams. She discusses the evolving role of the CIO, the importance of human-centered design in healthcare, and key digital health initiatives she spearheaded as former CIO of Tivity Health. The conversation also delves into cybersecurity, AI in healthcare, and the significance of patient-centered solutions.
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We interviewed her on the busy show floor at ViVE 2023, then she hopped on the podcast to reflect on what she's seen then vs. what's happening now. With ViVE 2024 around the corner, this episode of "Patient Journey Pioneers" with MUSC's Chief Digital Transformation Officer Crystal Broj reveaks her invaluable insights and strategies that are reshaping the healthcare landscape, delving into the groundbreaking potential of technologies like ChatGPT and their impact on patient care. Join us as we uncover the challenges and opportunities in healthcare's digital transformation journey, and gain a glimpse into the exciting projects on the horizon, poised to enhance both provider and patient experiences. Crystal's wisdom and passion for innovation make this episode a must-listen for anyone eager to explore the cutting edge of healthcare technology.
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In this episode of "Patient Journey Pioneers," we dive into the world of healthcare incentives and funding, especially for organizations facing financial constraints. Buddy takes us on his remarkable journey, starting as an undergraduate engineering student with a passion for healthcare and eventually ascending to prominent leadership roles at HIMSS and CHIME. His story underscores the invaluable role of mentorship and the support of individuals who are eager to guide and motivate you towards realizing your full potential. Buddy emphasizes the profound personal significance of the healthcare sector's mission and the pivotal role that individuals play in propelling technological advancements within the field.
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Join us for this dynamic conversation with Baptist Health’s Danielle Rodriguez, Senior Director of Customer Excellence, and Julian Ammons, Director of IT Digital Cloud Development Operations. Discover how Baptist Health is leading the charge in transforming healthcare through digital innovation, automation, and the responsible implementation of AI assistants. Gain invaluable insights into their strategies for seamlessly integrating new technologies, including their Service Center Voice Assistant, BELLE. Explore their vision for expanding BELLE’s capabilities across the organization while navigating the intricate challenges and necessary precautions of the healthcare industry. Don’t miss this episode packed with actionable best practices and a glimpse into the future of healthcare.
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In this special episode, we host Mike Schneider, a principal and senior executive at Greystone Net, for a captivating discussion on the upcoming Healthcare Internet Conference (HCIC). Mike delves into the history, importance, and future trends of HCIC. With over 25 years in the industry, Mike provides a rich perspective on the evolution of digital healthcare, from the dawn of the internet to the emerging prominence of AI and chat GPT. The conversation is a blend of reminiscing the past, understanding the present, and anticipating the future, making it a must-listen for healthcare marketers and digital leaders.
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Ever wondered about the story behind Petunia, the unicorn gracing HLTH's promotional content?
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Dive into this episode of Patient Journey Pioneers to meet some of the masterminds of this industry event — HLTH's Head of Content, Amanda Ciccatelli, HLTH's Head of Marketing, Allen Yesilevich, and HLTH's Creative Director, Mike Hoefler. They and their teams are working endlessly behind the scenes towards one of the most awaited healthcare events taking place this October in Las Vegas. Hear about the exciting 2023 additions, from the innovative media village to show-stopping live acts and unforgettable, insta-worthy photo ops being bult as we speak. With appearances by icons such as Petunia, Fat Joe, and Ashanti, this episode is essential listening for HLTH attendees aiming to be in-the-know.
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In this episode, we bring you an insightful conversation with Gretchen Britt, Vice President Information Technology at Liberty Hospital. Join us as we delve into Liberty Hospital’s unwavering commitment to patient-centered care. Gretchen shares her remarkable journey from a certified nurse aide to an IT leader, highlighting the importance of understanding end-user needs and providing meaningful training within the healthcare organization for a seamless workflow. Discover how Liberty Hospital empowers their clinicians by relieving administrative burdens and embracing the latest technology trends. Get a glimpse into the future of healthcare technology, where automation, AI, and machine learning play a pivotal role in enabling clinicians to focus on delivering exceptional patient care.
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In this thought-provoking episode, we sit down with Omkar Kulkarni, Vice President, Chief Transformation Officer, and Chief Digital Officer at CHLA. We delve into the challenges faced in pediatric healthcare innovation and how to address them effectively, the importance of prioritizing practical impact, and finding solutions that improve the patient journey as they are doing in their recent projects, KidsX and Digital Health Lab.
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Explore the potential of staff optimization and automation in healthcare, and soak in valuable advice all healthcare executives should consider. Looking toward the future, this conversation unveils exciting possibilities for pediatric healthcare and the role of innovation in providing value-oriented care.
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In this episode, we sit down with Professor Sam Shah, a renowned expert in digital health. Sam discusses the pressing issue of access to healthcare and the need for digital solutions to empower patients. He shares insights on the challenges of obesity and weight loss, highlighting the importance of a holistic approach that combines medicine, diet, exercise, and digital health interventions, while also touching on the concept of digital coaching for weight loss and how it can effectively support individuals on their behavior change journey.
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Sam emphasizes the need for personalized experiences and the integration of rewards and positive reinforcement to motivate individuals to achieve their goals. We address the issue of digital accessibility and why health system leaders should prioritize measuring digital penetration and patient-reported outcome measures. Sam also advocates for adopting user-centered design principles from other industries to improve healthcare services and make them more engaging and user-friendly. Join the journey as we explore the intersection of digital health and patient empowerment.
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Patrick McGill, EVP and Chief Transformation Officer at Community Health Network lets us in on his approach to successfully implementing digital transformation processes within a healthcare organization. We discuss the challenges and responsibilities of system-wide change and how to accurately measure a project's success (or failure).
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In this episode, prepare to be pioneered by Graham Gardner, CEO of Kyruus, the leader in provider search and scheduling solutions for healthcare organizations. Kyruus' powerful provider search, match, and scheduling capabilities enable consumers to easily find and book care within a single online experience. The discussion touches on the origins of Kyruus and how they provide ROI for organizations by utilizing their entire database of physicians and not just booking appointments with 'Dr. Famous'. We also cover price transparency, partnerships, how to (rightfully) go about integrations in the marketplace as well as the top things that digital healthcare executives should keep in mind for 2023.
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Suja's vast experience spans across multiple disciplines including retail, healthcare, supply chain, tech, and so much more.
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On this episode of Patient Journey Pioneers, we hear Suja's description of what the ideal digital patient experience looks like, and how we are (already) seeing an 'amazonization' evolving in real-time.
About Suja:
Suja is a healthcare, consumer, retail, tech, supply chain executive & board member Software. She led disruption in digital marketing, data and AI, has led digital disruption in the industry over the past decades. Suja is a business operator with a track record of enterprise digital transformation across the end to end value chain, yielding revenue and margin. Some of her awards include Founder T200 - Women CXOs in Tech - lifting women in tech, led tech at Fortune 1 - Global Chief Technology & Digital Officer - Walmart Inc.
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In this third and final episode of our Pre-ViVE Mini Series, you'll hear from Sara Vaezy, Chief Strategy and Digital Officer at Providence. She discusses her upcoming session at ViVE, and the basics to building a digital healthcare flywheel. We also discuss trends we should expect to see this year on the showfloor at ViVE and how Providence is paving the way to identity-driven patient experience, and so much more.
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In this second episode of the Pre-ViVE Palooza mini series, ViVE"s Head of Growth and Head of Content let us in on the inside scoop of what's on the agenda for this year's ViVE Event. Hear about the main trends we'll be seeing on the show floor, the speakers roster and session topics, all the way to the most important thing to pack in your suitcase. Fun fact: Did you know that sessions at ViVE will be recorded and available for viewing post-event? Lastly, get a sneak peek in to ViVE 2024 and its snazzy new location.
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In this first episode of the Pre-ViVE Palooza mini series, starting us off is Michael Archuleta, Chief Information Officer at Mt. San Rafael Hospitals and Clinics. Hear about his upcoming session at ViVE: Building the Digital Transformation Plane while Flying, along with other CHIME leaders. The session will cover topics around digital transformation and the long and winding process, along with its successes, lessons learned, and opportunity to embrace digital healthcare as a visible leader of a health system. When Archuleta looks at this industry as a whole, he can’t help but notice the ongoing paradox; while healthcare is handling the most important thing, saving peoples’ lives -- why are we so behind in comparison to other industries? Tune in for all this, and more.
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Prepare to reimagine the patient experience in this episode with Laura Semlies, Partner at McKinsey and Company. Laura lets us in on her ideal world, where friction is removed with self-service, and transparency is of top priority.
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As a true leader who spent a decade spearheading digital patient experience at Northwell Health and another decade as Director, Healthcare IT Advisory at PwC, Semlies now has a clear vision of how healthcare should actually be. Where people, process, and technology come together; where the provider, patient, and operations come together; healthcare can help move the needle within these intersections. Tune in as we dish on the post-pandemic era, and new challenges that clients face.
About Laura:
A partner in the healthcare practice at McKinsey focused on digital transformation with healthcare providers. Prior to joining McKinsey, Laura led the digital patient experience team for Northwell Health, a NY based comprehensive healthcare system. She's passionate about harnessing the power of digital to make personalization matter to our patients, providers and communities.
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As a former clinician, Roger always wondered if there are other ways to do things in healthcare. Moving towards the admin side allowed him to take a broader look at how health is determined. Tune in to hear how MSU is leveraging digital tools for mutual accountability, communication, trust, and transparency, inevitably skyrocketing their NPS scores to national top quartile. Jansen suggests to “have your clinicians be part of the vision creation, versus the recipients of the vision that was created.”
About Roger:
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Roger E. Jansen, PhD, serves as the Chief Innovation and Digital Health Officer for MSU Health Care Inc. In this role, Roger is responsible for all new business model development, mergers and partnerships and digital health solution selection and deployment. Prior to this role, Roger was the Chief Strategy Officer for Spectrum Health System and the President of Spectrum Health Ventures, LLC, the transformational growth engine within Spectrum Health.
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