Episodes
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Craig and Keren Halpern, Product Marketing Director, Retail & Hospitality at Priority Software, discuss how Priority Software’s ERP solutions help small to mid-sized retailers streamline operations and enhance customer experience. Halpern highlights Priority’s tailored platform, which enables retailers to manage retail, POS, and ecommerce functions in one place. By consolidating essential retail processes, Priority Software offers flexibility and growth without the need for additional integrations, a crucial advantage for resource-conscious businesses.
Halpern addresses the challenges facing small and mid-sized retailers in North America, particularly in a highly competitive market where they must deliver the same level of service as larger counterparts. Priority Software supports these businesses with a seamless omnichannel experience, merging physical and digital retail channels to meet customer expectations. Priority Software’s centralized system allows retailers to maintain up-to-date inventory, personalize customer engagement, and manage operations across multiple locations with ease.
The discussion also explores trends and future needs in retail, with Halpern emphasizing the importance of cloud-based point-of-sale (POS) systems for centralized management and operational ease. Through cloud POS, retailers benefit from simplified operations, better data visibility, and automated processes that improve both customer and employee experience.
Interviewed this episode:
Keren Halpern, Product Marketing Director, Retail & Hospitality at Priority SoftwarePriority SoftwareThis podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
Subscribe, Rate, and Review our Retail Insider Podcast!
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
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Craig and Mark Ang, CEO at GoBolt, discuss the company’s impressive journey from a consumer storage startup to a leading logistics company, offering fulfillment and last-mile delivery solutions for retailers. Ang highlights the company’s pivot in 2019, transitioning into logistics and scaling rapidly across Canada and the U.S., with over 1.5 million square feet of operations in 10 markets.
GoBolt’s unique approach combines technology and operations to offer seamless visibility into package tracking, enhancing both retailer and customer experiences. The company’s proprietary technology enables real-time tracking and operational efficiency, while its flexible service model allows retailers to choose fulfillment or last-mile delivery à la carte. Ang also emphasizes GoBolt’s commitment to sustainability with its EV fleet, reducing carbon emissions and improving delivery safety and cost-effectiveness.
Looking ahead, GoBolt is poised for continued growth, with plans to expand into new markets by 2025. As Ang explains, GoBolt’s innovative solutions, including real-time tracking and customer-focused delivery options, are driving success for major brands like Frank and Oak. With a focus on technology and sustainability, GoBolt is positioning itself as a leader in the evolving logistics landscape.
Interviewed this episode:
Mark Ang, CEO at GoBoltGoBoltThis podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
LinkedIn: www.linkedin.com/in/CraigPattersonToronto
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Twitter: @RI_EICFollow Retail Insider:
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Instagram: @Retail_Insider_CanadaShare your thoughts!
Drop us a line at [email protected]. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
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Episodes manquant?
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Craig and Leucepe (Leo) Martinez, Program Director at eTail Toronto, discuss the upcoming eTail Toronto conference, set to take place on September 25-26 at the Hyatt Regency Toronto (Register here). The event, known for its practical and actionable insights, will gather over 300 attendees and 75 speakers, offering a comprehensive exploration of the latest trends and challenges in eCommerce. Martinez emphasizes that eTail Toronto is not just a conference but a community, having supported the retail industry through major changes since 1999.
The conference will cover key themes such as the connected customer journey, digital transformation, and the critical role of AI in retail. Martinez highlights the importance of real-world use cases, focusing on how retailers are leveraging human-centric AI to optimize the customer experience. Day two will explore the needs of the modern consumer, emphasizing storytelling, purpose-led brands, social commerce, and sustainability in retail.
Networking opportunities are a major focus at eTail Toronto, with over 10 hours dedicated to structured activities, including meetups, roundtable discussions, and private events. Martinez encourages attendees, especially first-timers, to make the most of these opportunities to build valuable connections. The conference promises to be a dynamic event, offering both education and networking to advance the retail industry in Canada.
Retailers & Brands – Get 20% off your tickets to eTail Toronto with code RETINSIDER – [Register Here]
Interviewed this episode:
Leucepe (Leo) Martinez, Program Director at eTail TorontoeTail TorontoThis podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
LinkedIn: www.linkedin.com/in/CraigPattersonToronto
Instagram: @craig_patterson_toronto
Twitter: @RI_EICFollow Retail Insider:
LinkedIn: www.linkedin.com/company/Retail-Insider
Facebook: https://www.facebook.com/RetailInsider/
Twitter: @RetailInsider_
Instagram: @Retail_Insider_CanadaShare your thoughts!
Drop us a line at [email protected]. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
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Craig and Dustin Fuhs, Editor-in-Chief at Retail Insider, discuss nearly four years of retail industry evolution during Fuhs’ tenure with the publication. They reflect on the significant impacts of the COVID-19 pandemic, which brought about numerous challenges such as lockdowns, bankruptcies, and rapid adaptations within the retail sector. Fuhs shares insights into how Retail Insider managed to navigate through these turbulent times by staying flexible and responsive to the changing needs of their readership.
Throughout the conversation, Fuhs highlights several memorable stories and milestones, including the closures of major retailers including the Disney Store, Nordstrom, and Target. He recounts the secretive and strategic nature of their work, from holding exclusive news about IKEA’s downtown Toronto store to the expansion of Indochino under Drew Green’s direction. The discussion also covers the rise of experiential retail, with examples like Tesla and Apple stores, and Fuhs’ passion for immersive retail experiences.
As Fuhs prepares to step down from his role, he reveals his future plans, including the launch of his new venture, The Immersive Lab, which focuses on creating unique retail and experiential environments. He expresses his gratitude for the relationships and experiences gained during his time at Retail Insider and looks forward to continuing to contribute to the industry in new ways. Patterson and Fuhs conclude by emphasizing their ongoing commitment to staying connected and discussing the ever-evolving landscape of retail.
Episode Sponsor: Canada's first specialized retail builder. Visit SAJO to see their holistic approach and transdisciplinary team to explore and understand your needs.
Interviewed this episode:
Dustin Fuhs, Editor in Chief at Retail InsiderRetail InsiderThis podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
LinkedIn: www.linkedin.com/in/CraigPattersonToronto
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Twitter: @RI_EICFollow Retail Insider:
LinkedIn: www.linkedin.com/company/Retail-Insider
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Twitter: @RetailInsider_
Instagram: @Retail_Insider_CanadaShare your thoughts!
Drop us a line at [email protected]. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
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Craig and Liza Amlani, Principal and Founder of Retail Strategy Group, discuss the arrival of La Maison Simons in downtown Toronto and its potential impact on the retail landscape. They explore how the new stores at Yonge and Dundas will influence shopping habits, tourism, and local retail dynamics. Simons’ diverse product assortment, combining private labels and luxury goods, is expected to attract a wide range of customers and drive significant sales.
The conversation also touches on the broader retail trends, emphasizing the importance of physical stores in enhancing customer experience and loyalty. Amlani highlights the role of visual merchandising and knowledgeable sales associates in creating memorable shopping experiences. They also discuss the importance of data-driven insights in tailoring product assortments to meet customer needs, as demonstrated by Simon’s strategic approach.
Additionally, Patterson and Amlani delve into the global shopping phenomenon, with a particular focus on Shein’s IPO and its implications for the fashion industry. They discuss the environmental impact of fast fashion and the growing consumer awareness around sustainability. The conversation underscores the need for retailers to balance product quality, customer experience, and ethical practices in today’s competitive market.
Episode Sponsor:
Salesforce - Turn today's shopping trends into tomorrow's retail success. Visit Salesforce to see the global insights from Salesforce to boost your bottom line.Featured During this Episode:
Liza Amlani, Principal and Founder of Retail Strategy GroupRetail Strategy GroupThis podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
LinkedIn: www.linkedin.com/in/CraigPattersonTorontoInstagram: @craig_patterson_torontoTwitter: @RI_EICFollow Retail Insider:
LinkedIn: www.linkedin.com/company/Retail-InsiderFacebook: https://www.facebook.com/RetailInsider/Twitter: @RetailInsider_Instagram: @Retail_Insider_CanadaListen & Subscribe:
Apple Podcasts
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StitcherShare your thoughts!
Drop us a line at [email protected]. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
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Craig and Casdin Parr, Vice President Retail Advisory Services at JLL Canada, discuss the current state of Canada’s retail leasing market, delving into the challenges and opportunities facing various retail sectors. They explore how high street retail in cities like Toronto and Vancouver is experiencing a resurgence, with significant openings. Parr highlights the momentum in Bloor-Yorkville in Toronto, and the revival of Ste- Catherine Street in Montreal as key indicators of positive trends in high street retail.
The luxury retail segment is discussed, which remains strong despite economic uncertainties. Parr explains that while the demand for luxury retail continues, there is a more tempered approach to expansion, with brands planning their capital investments carefully. Notable developments include the upcoming Royalmont in Montreal and Oakridge Park in Vancouver, both set to introduce new luxury brands to the Canadian market.
Further, they discuss the impact of major retail developments and tenant movements in various regions. From Simons entering the Toronto market to the redevelopment of Nordstrom’s space in Vancouver, these changes signal significant shifts in the retail landscape. Parr emphasizes the robust demand for retail spaces in Edmonton and Calgary, driven by strong local economies and consumer responses.
Episode Sponsor: Canada's first specialized retail builder. Visit SAJO to see their holistic approach and transdisciplinary team to explore and understand your needs.
Interviewed this episode:
Sarah Power, Founder of INLANDINLANDThis podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
LinkedIn: www.linkedin.com/in/CraigPattersonToronto
Instagram: @craig_patterson_toronto
Twitter: @RI_EICFollow Retail Insider:
LinkedIn: www.linkedin.com/company/Retail-Insider
Facebook: https://www.facebook.com/RetailInsider/
Twitter: @RetailInsider_
Instagram: @Retail_Insider_CanadaShare your thoughts!
Drop us a line at [email protected]. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
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Craig and Lee discuss La Maison Simons’ ambitious expansion into Toronto, focusing on the retailer’s move into spaces vacated by Nordstrom at CF Toronto Eaton Centre and the Yorkdale Shopping Centre. With a $75 million investment, Simons plans to open two new stores which could become the top-sellers in the chain. The expansion reflects Simons’ strategy to grow its footprint and cater to the city’s demand for diverse retail options.
At CF Toronto Eaton Centre, Simons will occupy approximately 110,000 square feet over three floors, featuring a main floor presence and a new hallway connecting the north and south ends of the mall. This corridor, a first in the mall’s history, will improve pedestrian access and enhance the shopping experience. In addition to Simons, a Nike flagship store and Eataly will also take up space in the former Nordstrom location, further enriching the mall’s retail offerings.
Yorkdale Shopping Centre will see Simons take over the first two levels of the former Nordstrom space, catering to the young, fashion-forward shoppers frequenting the mall. The new stores will include luxury designer departments and Simons’ popular private label merchandise, aiming to significantly boost the retailer’s sales. With these expansions, Simons continues its coast-to-coast growth, solidifying its position as a key player in the Canadian retail landscape.
Craig finally speculates that Simons will open in the former Nordstrom building in downtown Vancouver, in a similar fashion to what was announced for CF Toronto Eaton Centre.
Episode Sponsor:
Salesforce – Turn today’s shopping trends into tomorrow’s retail success. Visit Salesforce to see the global insights from Salesforce to boost your bottom line.Discussed in this Episode:
La Maison Simons to Open Stores at CF Toronto Eaton Centre and Yorkdale in Former Nordstrom SpacesSubscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
LinkedIn: www.linkedin.com/in/CraigPattersonTorontoInstagram: @craig_patterson_torontoTwitter: @RI_EICFollow Retail Insider:
LinkedIn: www.linkedin.com/company/Retail-InsiderFacebook: https://www.facebook.com/RetailInsider/Twitter: @RetailInsider_Instagram: @Retail_Insider_CanadaListen & Subscribe:
Apple PodcastsSpotifyOvercastStitcherShare your thoughts!
Drop us a line at [email protected]. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
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Craig interviews Stephen Bailey, Chief Marketing Officer of iconic Vancouver-based footwear brand John Fluevog. They discuss the evolution and unique positioning of John Fluevog Shoes within the footwear industry. Bailey reflects on his 20 years with the Vancouver-based company, emphasizing its dedication to creating “unique soles for unique souls.” He describes how the brand’s independent spirit and medium size allows for a personalized connection with customers, which is central to its retail strategy. Bailey also discusses Fluevog’s choice to manage its retail distribution through 24 stores globally, after a shift away from wholesale due to the desire to control brand presentation.
They discussion shifts to the significant impact of the pandemic on retail strategies, where John Fluevog Shoes quickly adapted to changing consumer behaviours and increased its focus on direct-to-consumer sales. This shift included enhancing the online shopping experience and integrating store-based fulfillment to maintain inventory efficiency and customer engagement. Bailey points out the importance of in-store experience in creating lasting customer relationships, sharing anecdotes that demonstrate the brand’s commitment to exceptional service and community building among “Fluevogers.”
They then discuss John Fluevog’s approach to collaborations and innovations in the footwear industry. Bailey highlights partnerships with iconic designers and how these collaborations reflect the brand’s authentic approach to fashion. Looking to the future, he speculates on the trends including customization and on-demand footwear, suggesting that John Fluevog Shoes is well-positioned to adapt to these evolving industry dynamics due to its agile business model and commitment to unique, high-quality designs.Episode Sponsor:
Salesforce - Turn today's shopping trends into tomorrow's retail success. Visit Salesforce to see the global insights from Salesforce to boost your bottom line.Featured During this Episode:
Stephen Bailey, Chief Marketing Officer at John FluevogJohn FluevogThis podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
LinkedIn: www.linkedin.com/in/CraigPattersonTorontoInstagram: @craig_patterson_torontoTwitter: @RI_EICFollow Retail Insider:
LinkedIn: www.linkedin.com/company/Retail-InsiderFacebook: https://www.facebook.com/RetailInsider/Twitter: @RetailInsider_Instagram: @Retail_Insider_CanadaListen & Subscribe:
Apple Podcasts
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Drop us a line at [email protected]. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
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Craig and Sarah Power, Founder of INLAND, discuss the journey of the INLAND platform that has helped shape the landscape of Canadian fashion by showcasing over 500 designers since its inception in 2014. This year marks the 10th anniversary, and the celebration is set to take place at the CF Toronto Eaton Centre. Power discusses INLAND's commitment to providing emerging designers with a public platform that transcends traditional online retail, enhancing their visibility and engagement with the community.
Patterson and Power discuss the upcoming event, noting that it will occupy the former Williams Sonoma space on the third level of the mall next to Sephora, an area known for its upscale retail environment. They discuss the strategic partnership with the Creative School of Fashion at Toronto Metropolitan University, allowing recent graduates to display their work alongside seasoned designers. The event promises a diverse range of products, from upcycled fashion to luxury footwear, highlighting the innovative and sustainable practices that define modern Canadian fashion.
They also discuss how INLAND not only showcases products but also fosters direct consumer engagement in a physical retail setting. This interaction is crucial for designers to receive feedback and evolve their offerings. With the high foot traffic expected at the CF Toronto Eaton Centre, this year's event is poised to introduce a broad audience to unique, high-quality fashion items that might otherwise remain under the radar.
Interviewed this episode:
Sarah Power, Founder of INLANDINLANDThis podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
LinkedIn: www.linkedin.com/in/CraigPattersonToronto
Instagram: @craig_patterson_toronto
Twitter: @RI_EICFollow Retail Insider:
LinkedIn: www.linkedin.com/company/Retail-Insider
Facebook: https://www.facebook.com/RetailInsider/
Twitter: @RetailInsider_
Instagram: @Retail_Insider_CanadaShare your thoughts!
Drop us a line at [email protected]. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
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Craig and Adam X., Founder and Creative Director at Adam X Atelier, discuss the foundation and philosophy behind his designs, highlighting his multicultural background and his passion for art and fashion. Adam’s journey began with foundational courses at George Brown College and styling at Ryerson University, leading him to discover the communicative power of fashion. Adam discusses his approach to designing garments that enhance the wearer’s beauty through meticulous draping, tailoring, and attention to detail, using various materials and inspirations ranging from movies to nature.
Adam discussed his creative process, from the emotional drive behind his collections to the meticulous steps of bringing a concept to life. He recounts a personal story that inspired the “Some Beings” collection, demonstrating how emotional narratives and experiences shape his work. The discussion transitions into Adam’s focus on womenswear, his experiences with retail and direct-to-consumer engagement, and the expansion of his brand into U.S. markets. Adam highlights the importance of reaching customers across all platforms and the ongoing effort to introduce ready-to-wear collections.
The interview concludes with reflections on the challenges and opportunities within the Canadian fashion industry, the importance of collaboration among designers, boutiques, and other industry participants, and advice for emerging designers. Adam emphasizes the transformative power of fashion, its ability to communicate, and the need for a supportive community and infrastructure to nurture Canadian talent.
Interviewed this episode:
Adam X., Creative Director at Adam X AtelierAdam X AtelierThis podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
LinkedIn: www.linkedin.com/in/CraigPattersonToronto
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Twitter: @RI_EICFollow Retail Insider:
LinkedIn: www.linkedin.com/company/Retail-Insider
Facebook: https://www.facebook.com/RetailInsider/
Twitter: @RetailInsider_
Instagram: @Retail_Insider_CanadaShare your thoughts!
Drop us a line at [email protected]. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
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Craig and Lee discuss the relocation of Harry Rosen’s flagship store from 82 Bloor Street West to 153 Cumberland Street in Toronto’s upscale Yorkville neighborhood. This move from its long-standing Bloor Street location represents a major development in the city’s retail scene. The store’s design features will include a three-floor layout and expanded back-of-house operations, which are part of Harry Rosen’s evolving retail strategy. The relocation is seen as a transformative moment for Yorkville, further establishing it as a luxury retail hub.
They also touch upon the broader implications of this move for Yorkville and Bloor Street’s retail dynamics. The conversation highlights the influx of luxury brands into the area, including new and expanding stores like Bulgari and Lululemon, and the role these developments play in attracting more foot traffic and elevating the shopping experience.
The historical context of Harry Rosen’s establishment and its founder’s legacy in Canadian menswear is explored in the conversation. From its origins in 1955 to the passing of its founder in 2023, Harry Rosen has been instrumental in shaping men’s fashion in Canada. The discussion concludes with reflections on the store’s past locations and the evolution of Toronto’s retail environment over the decades.
Episode Sponsor:
SAJO - Canada's first specialized retail builder. Visit SAJO to see their holistic approach and transdisciplinary team to explore and understand your needs.Discussed in this Episode:
Harry Rosen to Relocate Bloor Street Flagship to New Cumberland Street Premises in TorontoSubscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
LinkedIn: www.linkedin.com/in/CraigPattersonTorontoInstagram: @craig_patterson_torontoTwitter: @RI_EICFollow Retail Insider:
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Drop us a line at [email protected]. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
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Craig and Josh Katz, Assistant Vice President of Leasing at RioCan Real Estate Investment Trust, discuss Katz’s extensive career in commercial real estate, starting with his entry into the industry right before the 2008 financial crisis.
Katz highlights the resilience of certain retail categories and the innovative approaches taken by RioCan to navigate these challenging times, including the development of The Well in Toronto. This mixed-use project is a transformation of urban retail, offering a blend of necessity-based and unique retail experiences, including a significant focus on fitness and food tenants.
Katz also discusses RioCan’s strategies for future developments and leasing trends, including the move towards mixed-use projects and the importance of creating engaging retail environments that cater to community needs. The conversation touches on specific projects including 11 Yorkville Avenue, where Sweat and Tonic will be a tenant. They also discuss South Edmonton Common and the introduction of Chick-fil-A to the Edmonton market, showcasing RioCan’s proactive approach to reimagining retail spaces and enhancing consumer experiences. The interview concludes with a look at the broader implications of these strategies for the retail and commercial real estate industries.
Interviewed this episode:
Josh Katz, Assistant Vice President, Leasing at RioCan Real Estate Investment TrustRioCan Real Estate Investment TrustThis podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
LinkedIn: www.linkedin.com/in/CraigPattersonTorontoInstagram: @craig_patterson_torontoTwitter: @RI_EICFollow Retail Insider:
LinkedIn: www.linkedin.com/company/Retail-InsiderFacebook: https://www.facebook.com/RetailInsider/Twitter: @RetailInsider_Instagram: @Retail_Insider_CanadaShare your thoughts!
Drop us a line at [email protected]. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
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Craig interviews Christina Morrow, Founder at Vancouver-based Wicked Rose, about Morrow’s journey of creating a groundbreaking women’s martial arts activewear brand. Morrow shares her personal motivation, driven by the lack of suitable clothing options for women in martial arts, which led her to develop a brand that combines high quality, performance-oriented apparel with size inclusivity up to 5XL. Morrow’s six-year experience in Muay Thai, and her dissatisfaction with existing offerings, inspired her to research and eventually create a line of activewear that caters specifically to women’s needs in martial arts.
Morrow discusses the unique design challenges and solutions Wicked Rose offers, like the introduction of non-see-through spats with high waistbands to ensure comfort and functionality during intense training sessions. Morrow’s approach involved meticulous product development, including gathering feedback from the martial arts community and incorporating innovative design elements to address common issues faced by women in martial arts. Her collaboration with a tattoo artist friend brings a unique aesthetic to the brand, making it stand out in a market saturated with generic designs.
The conversation concludes with Morrow’s future ambitions for Wicked Rose, including its upcoming Kickstarter campaign aimed at broadening the brand’s reach and introducing sustainable practices in activewear production. They touch upon the potential expansion into retail and the vision of establishing Wicked Rose as a globally recognized activewear brand founded on principles of empowerment, innovation, and inclusivity.
Interviewed this episode:
Christina Morrow, Founder at Wicked RoseWicked Rose[Kickstarter Campaign Link]This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
LinkedIn: www.linkedin.com/in/CraigPattersonToronto
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Twitter: @RI_EICFollow Retail Insider:
LinkedIn: www.linkedin.com/company/Retail-Insider
Facebook: https://www.facebook.com/RetailInsider/
Twitter: @RetailInsider_
Instagram: @Retail_Insider_CanadaShare your thoughts!
Drop us a line at [email protected]. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
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Craig Patterson and Bernard Leblanc, President and Chief Executive Officer at La Maison Simons, discuss the opening of Simons’ new store in Halifax, marking the Quebec City-based retailer’s first venture into the Atlantic provinces. Leblanc shares insights into the $20 million investment and the store’s design, which pays homage to Halifax’s maritime heritage and the Simon family’s roots, with architectural elements inspired by the Bluenose and sails referencing Simons family history. The store expansion reflects Simon’s ambition to bring its brand coast to coast, offering a unique shopping experience that blends local heritage with the retailer’s distinguished architectural style.
The conversation shifts to the rationale behind selecting Halifax for Simon’s 17th store. Leblanc highlights Halifax’s status as a dynamic and rapidly growing city with a diverse clientele, including a significant student population and visitors from neighbouring provinces. The strategic location within a major shopping centre aims to cater to the broader Atlantic region, further cementing Simon’s presence in the Canadian retail landscape.
Patterson and Leblanc finally delve into Simon’s broader retail strategy, discussing the significant portion of sales now coming from e-commerce, while also acknowledging the strong return to physical store shopping post-pandemic. Leblanc emphasizes a unified commerce approach, prioritizing seamless customer experiences across all platforms. The discussion concludes with future prospects for expansion and the potential for more Simon’s stores in major Canadian cities, underlining the company’s patient yet ambitious growth strategy and its commitment to serving diverse customer needs across the country.
Episode Sponsor:
Salesforce - Turn today's shopping trends into tomorrow's retail success. Visit Salesforce to see the global insights from Salesforce to boost your bottom line.Featured During this Episode:
Bernard Leblanc, President and Chief Executive Officer at La Maison SimonsLa Maison SimonsThis podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
LinkedIn: www.linkedin.com/in/CraigPattersonToronto
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Twitter: @RI_EICFollow Retail Insider:
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Craig and Lee discuss the recent announcement of closures of two long-standing establishments in Yorkville, Toronto – Pusatiri’s grocery and Flo’s Diner. Pusatiri’s, known for its upscale grocery offerings, is closing due to a strategic decision by the owners, with plans for the space potentially converting into a restaurant. The closure of Flo’s Diner, a beloved local eatery, follows a landlord dispute, leaving its future uncertain. These closures signal significant shifts in the neighborhood, emphasizing the changing dynamics of retail and community spaces in Yorkville.
The podcast delves into the broader transformation of the Yorkville area, which includes not only retail changes but also significant luxury residential developments. Craig highlights the influx of super-wealthy residents through new high-end condominium projects, suggesting a continued evolution towards an even more upscale neighborhood. This shift is anticipated to further influence the types of retail and dining establishments that will thrive in Yorkville, potentially attracting more luxury brands and high-end restaurants to cater to the affluent demographic.
Finally, Craig and Lee reflect on the mixed reactions from the Yorkville community, ranging from disappointment over the closures to excitement about the neighborhood’s future. They discuss the potential for new opportunities and spaces that could emerge from these changes, emphasizing the importance of maintaining a vibrant, diverse community amidst the luxury developments. The conversation underscores the dynamic nature of urban neighborhoods and the continuous cycle of change, highlighting Yorkville as a case study in balancing growth with community needs.
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Craig and Ali Baker, Vice President at Avison Young in Toronto, discuss the dynamic landscape of Canadian retail, focusing on the transformative effects of the pandemic and the shift towards suburban markets.
In the conversation, Baker highlights the resurgence of suburban strip plazas and the competitive nature of these markets, driven by the pandemic’s influence on consumer mobility and retail preferences. Quick service restaurants, service retail, and boutique fitness studios are identified as areas of significant activity, indicating a move towards experiential and service-based retail offerings. The discussion also touches on challenges and opportunities in urban retail, emphasizing the importance of traffic generation and a diverse tenant mix for landlords.
Looking forward, Baker shares insights on emerging trends and the continued importance of physical retail spaces. Despite the challenges posed by inflation and changing consumer habits, she remains optimistic about the retail sector’s resilience and potential for growth. Baker’s experiences and observations offer a comprehensive overview of the current state and future prospects of Canadian retail, highlighting the industry’s adaptability and the critical role of strategic leasing and market understanding.
Episode Sponsor:
Salesforce - Turn today's shopping trends into tomorrow's retail success. Visit Salesforce to see the global insights from Salesforce to boost your bottom line.Featured During this Episode:
Ali Baker, Vice President at Avison YoungAvison YoungThis podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
Subscribe, Rate, and Review our Retail Insider Podcast!
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Craig and Lee discuss the latest retail developments on Robson Street, a key shopping area in downtown Vancouver. They highlight significant changes, such as the transformation of the former Victoria’s Secret location into an adidas Concept store and the relocation of Roots due to Arc’teryx taking over its prime spot. This episode delves into the dynamics of retail real estate, showcasing how major brands are reshaping the street’s retail mix.
Further, they touch on additional developments, including the opening of a Lush Spa and plans for new entrants like Esprit, signaling a revival of the street’s appeal. The discussion also covers the closure of Club Monaco and its replacement by JD Sports, illustrating the evolving nature of retail spaces and consumer preferences. The conversation provides insights into how these changes contribute to Robson Street’s competitiveness with other shopping destinations.
Finally, Craig and Lee speculate on the future of Robson Street in the face of new challenges, such as the opening of Oakridge Park, a major retail development. They ponder the need for Robson Street to upgrade its public realm to maintain attractiveness and competitiveness. Through their dialogue, they underscore the importance of innovation and adaptation in the retail sector, highlighting how Robson Street’s evolution reflects broader trends in urban retail environments.
Episode Sponsor:
SAJO - Canada's first specialized retail builder. Visit SAJO to see their holistic approach and transdisciplinary team to explore and understand your needs.Discussed in this Episode:
Robson Street in Vancouver in Flux as New Retailers Prepare to Open Stores [Feature]Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
LinkedIn: www.linkedin.com/in/CraigPattersonTorontoInstagram: @craig_patterson_torontoTwitter: @RI_EICFollow Retail Insider:
LinkedIn: www.linkedin.com/company/Retail-InsiderFacebook: https://www.facebook.com/RetailInsider/Twitter: @RetailInsider_Instagram: @Retail_Insider_CanadaListen & Subscribe:
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Craig and Eric Sherman, Head of National Operations at First Capital REIT discuss Eric’s extensive experience in the retail real estate industry, highlighting his journey from a summer student to the head of national operations at First Capital REIT. Eric reflects on his start in the industry, emphasizing the lack of awareness about retail real estate opportunities during his university days. He recounts his career progression, mentioning key projects and roles leading to his current position.
The conversation shifts to the transformation of Yorkville Village and the strategic decisions behind acquiring properties in high-density, high-income neighbourhoods. Eric elaborates on First Capital REIT’s approach to curating retail mixes in different neighbourhoods, with examples from Yorkville to Liberty Village. He talks about the importance of integrating luxury with personal service and experiences, discussing the impact of global trends on local retail strategies.
Finally, Eric shares insights into First Capital REIT’s broader strategy, focusing on grocery-anchored neighborhood shopping centers and the importance of community integration. He emphasizes the role of operations and property management in enhancing retail environments. Discussing recent projects like One Bloor Street East, Eric highlights the challenges and successes in revitalizing retail spaces, showcasing the company’s adaptive strategies in response to changing retail landscapes and consumer expectations.
Interviewed this episode:
Eric Sherman, Head of National Operations at First Capital REITFirst Capital REITThis podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
LinkedIn: www.linkedin.com/in/CraigPattersonToronto
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Facebook: https://www.facebook.com/RetailInsider/
Twitter: @RetailInsider_
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
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Craig and Lee discuss CF Sherway Gardens, a Toronto shopping centre that boasts high sales per square foot productivity as new retailers open. The mall is anchored by Hudson’s Bay, Saks Fifth Avenue, and Harry Rosen, and will be welcoming new retailers such as Arcteryx, Ray Ban, and Alo Yoga. The future of Saks Fifth Avenue at the mall is uncertain, with the store having significantly downsized its offerings. Additionally, the mall lacks a direct subway connection and faces competition from Square One in Mississauga, which boasts a luxury offering.
Despite these challenges, CF Sherway Gardens is undergoing significant redevelopment. Plans are in place to add residential towers and other uses to the site, reflecting a broader trend of shopping center intensification in Toronto. The future of CF Sherway Gardens remains to be seen, but it is currently a successful mall with ambitious plans for the future.
Episode Sponsor:
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Toronto’s CF Sherway Gardens Hits Sales Milestone with Exciting Retail Growth and Future Plans [Interview]Subscribe, Rate, and Review our Retail Insider Podcast!
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
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Craig and Lee discuss the recent opening of a Loblaws City Market in downtown Vancouver’s historic The Post building, an important addition to the city’s grocery shopping availability. The store occupies a substantial 45,000 square feet on the second floor of the renovated Canada Post building, introducing a vast retail and grocery space to the area. They highlight the store’s layout, including a wide array of departments such as bakery, dairy, deli, and seafood, and its strategic location near prominent city landmarks and office buildings.
They delve into the challenges and opportunities presented by the store’s location. Despite its impressive size and variety, the Loblaws City Market faces competition from numerous nearby grocery stores serving the densely populated downtown area. Craig and Lee discuss whether the store’s location—lacking immediate residential towers—might impact its foot traffic, contrasting it with other areas of downtown Vancouver that boast higher residential densities. They speculate on the store’s potential role as a destination for specific products and its appeal to office workers in the vicinity.
Further, they discuss the broader implications of the store’s opening for downtown Vancouver’s retail landscape and urban living. They touch on the convenience of living in a downtown area with high grocery store penetration and how the new Loblaws City Market fits into this ecosystem. The conversation covers payment experiences, with a particular focus on the store’s acceptance of payment methods and how this reflects on Loblaws’ customer service. Overall, Craig and Lee provide insights into how the new store contributes to downtown Vancouver’s convenience, retail diversity, and the ongoing evolution of urban grocery shopping.
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Follow Craig:
LinkedIn: www.linkedin.com/in/CraigPattersonTorontoInstagram: @craig_patterson_torontoTwitter: @RI_EICFollow Retail Insider:
LinkedIn: www.linkedin.com/company/Retail-InsiderFacebook: https://www.facebook.com/RetailInsider/Twitter: @RetailInsider_Instagram: @Retail_Insider_CanadaListen & Subscribe:
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
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